Below average at this location. I have a uhaul in Brunswick Maine as well and they're great! Uhaul overall, great! Marginal way in Portland is terrible bc of the owner. Assistant manager (Brittany I think?) is great!
ANNAMAE R | Overall ExperienceSelf Storage Units in Portland, ME, 04101
U-Haul Moving & Storage de Rte 295
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- 3,5 - Cote moyenne des clients
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The snow was piled up and hard to drive around the storage buildings. There’s a rat trap in my storage locker, and it makes me wonder if my stuff is insured against being chewed by rats. I know the storage area is flooded during lunar tides and rain storms, so I put my stuff on top of plastic bins to avoid flooding. My rental truck didn’t have any wiper blades. And I put some on and cut the old ones including the packaging. They wouldn’t reimburse me even after the person on the app said they would unless I had a receipt. I had to drive an hour home to find the receipt and come back. There was no snow brush or ice scraper, in the truck. I had to get my own. I felt bad for the next person, renting it without a snow, brush or scraper, so I left it in the truck. The U-Haul lady said she didn’t want it and gave it back to me even after I explained why I left it in. I wish my truck was better equipped for the rain and snow. I’ve been trying to buy a tow hitch for my own car for two years and they advertise they install them, but Terry says the guy left and they haven’t found a new guy. And I’m thinking it’s been two years. Haven’t they found someone yet?
STEVE R | First ImpressionsThe area my unit was in was difficult to access - often the doors were blocked by trucks, and a door was open for anyone to walk in that wasn’t blocked as a solution. That meant it didn’t feel safe and secure. When I moved out of my unit, there was a rat trap in the unit and poisoned food was in some of the boxes in my unit as a result. This was not something I was informed about at all and I was really concerned about the safety and health risks here. I ended up throwing out things I had stored as a result.
JILL B | Overall ExperienceWith a few exceptions, the staff at this facility are surly and unhelpful.
Robert L | Overall ExperienceRestroom shouldn't be closed. Therefore you should open it.
ASHLEY R | Overall ExperienceThe woman at the counter was rude and put me in a unit that was locked, wasting my time
Robert L | First ImpressionsSo far absolutely great!!!! Would definitely rent again!!
ALLISON S | First ImpressionsI don’t like the ladder system up to my unit. Seems like there could be a better system.
John H | First ImpressionsIt would be better if it stayed open longer such as 24 /7
ASHLEY R | First ImpressionsStaff, more specifically the GM was extremely rude and unhelpful.. The facility itself was clean convenient, however, I would go out my way to use another UHaul store or another company before I ever went back to this facility.
Benjamin L | Overall ExperienceAbsolutely no issues of any kind!
Josh R | Overall ExperienceIt was wet and hot and felt like the walls to the units were made out of cardboard. There were also fruit flies. And anyone can enter the building via vehicle through the carport during business hours. The automated lights constantly went off while I was working in my unit, making me feel unsafe, and it was super annoying as I couldn't figure out where the sensors were to turn them back on.
Margaret R | Overall ExperienceWish he moving trucks had a USB po to charge phone or gps units
Shawn K | First ImpressionsNo communication, 3 weeks trying to get a hold of someone . Had to file a corporate complaint. The storage unit was never closed out on the uhaul end properly after the keys and card were surrendered. Organize your team members.
CHRISTOPHER C | Overall ExperiencePerfect size indoor storage for dorm room items over summer. 24 hour access was great and staff were very helpful!
Sabrina M | Overall ExperienceI need to extend my Uhaul truck rental a few more days or get a storage unit in Central Square, Cambridge until the end of August. Is it possible to transfer my fees from Portland to the storage unit in Cambridge? Please 🙏 reply by email Olofolo@hotmail.com or call 602 885 0526 Mahalo
Olof E | Overall Experience