Customer Reviews for U-Haul Moving & Storage at Rte 295

5 196 évaluations

411 Marginal Way   Portland, ME 04101
(Rt 295 & 1a)

(207) 774-0758

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(207) 774-0758

411 Marginal Way
Portland, ME 04101
(Rt 295 & 1a)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

The drop off procedure was difficult to do and involved too many conflicting directions from uhaul personnel, web site, etc

Robert H. 
Évaluation :
4

No suggestions, everything went well.

J BARTON B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AMY W. 
Évaluation :
5

As a repeat customer for 20 years I can emphatically say the level of service has increased exponentially every year. Cusps to uhaul and especially the Portland Maine Marginal Way team!!!

MICHAEL H. 
Évaluation :
5

Make sure your mobile app works with Pixel 6 phones for checking in. I had a horrible experience, I am also unable to log into my account on the website. I get the following error every time I attempt to access my account "Unable to process this request, try again later".

BRENDAN G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kelley Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JASON B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ryan M. 
Évaluation :
2

The tire was low when we drove off the lot. We told the people working there and they said the light would turn off after a few miles. It did not. I had to stop and put air in the tires myself

Nancy S. 
Évaluation :
5

They are very busy and help a lot

RODNEY W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WILLIAM F. 
Évaluation :
5

Truck drove great, the head lights are aimed a bit to low to see well when driving at night.

ROBERT S. 
Évaluation :
3

Line was long. Not sure if it's always like that. Maybe add another salesperson?

mark I. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Colin D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gary K. 
Évaluation :
5

Keep up the same good work of respect, warmth, understanding and the ability to make the customer comfortable and always explaining how things work.

Justin M. 
Évaluation :
5

Great customer service all around

SHANNON S. 
Évaluation :
5

Fast friendly service!!

JEROME D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
1

Car was bad and the steering need to be fixed. I drove the car to Nh and the whole time ppl were honking at me for the car going left and right. Plus that I returned the the at full tank and you guys charged me 18$ idk for what. Managers suppose to follow up with me and if I don't hear anything I will fill a huge complaint.

AHMED A. 
Évaluation :
5

Excellent work

HASSAN Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFERY D. 
Évaluation :
5

The person I talked with was very unfriendly!

Carlene M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah H. 
Évaluation :
5

The gentleman at the counter who checked me in, processed everything and gave me the keys was great. He was professional and personable.

Anthony P. 
Évaluation :
5

Aucun

WERNER S. 
Évaluation :
1

hire people and answer the damn phone at the portland location

ERNEST J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Spencer C. 
Évaluation :
4

The windshield could've been clean this time of year when the sunsets early and you're still driving dirty windshield is an issue. That's my only feedback good job otherwise thank you UHaul

Kim C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ciera S. 
Évaluation :
5

Chris was so friendly and kind when I picked up my rental. The woman who helped us when we dropped it off was equally delightful. The entire team at U-Haul on Marginal Way is wonderful. Thank you for making my experience a pleasant one!!

ANDREA K. 
Évaluation :
5

Long lines was the only issue. I guessing a staffing issue as only 1 or two people were assisting with the customers.

THOMAS M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALESSANDRA G. 
Évaluation :
3

Rep assisting me was very nice and helpful. I've rented a few times over the past month or so and she was the only one who thoroughly explained things to me, seemed the most professional of any of the reps I've dealt with. Sorry I didn't get her name.

JESSICA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles C. 
Évaluation :
2

The truck had almost no gas in it when we picked it up but our paper work said it was full. When we noticed that, we went back in to tell them and was told they would correct the paperwork, but when we got the invoice, they overcharged us for gas. We called back and a manager was supposed to call us back. They did not. The person at the counter who signed us in was excellent though.

deb K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW S. 
Évaluation :
1

I had a 1 pm pick up, did not leave until 3pm. Had to try 3 tow dollies to get one with proper wiring. The dolly was not tight on the ball and came off while loading. Fortunately my head wasn't in the way. Complete pain to get the dooly back on properly. Not a good experience at all.

Carl R. 
Évaluation :
5

Friendly check-in, truck was ready to go and worked great - thank you!

Craig D. 
Évaluation :
5

Merci.

Elizabeth S. 
Évaluation :
5

Again very nice very considerate people. A great experience.

David G. 
Évaluation :
3

I didn't rate this location as poor because of the team that works at this location. They were working very hard to accommodate customers and check them in as quickly and professionally as possible. It seemed as though they were understaffed for the "Sunday rush." I and most of the other people had an appointment, so predicting staffing needs should be easier. I waited for 1-2 hours to be checked in and receive my rental.

BARTON H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
5

Great customer interaction.

George B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LANGABA A. 
Évaluation :
5

the equipment that I needed and requested (auto hauler) was not available any where in the area. Uhaul corporate needs to relocate some auto trailers back to the northeast

DAVID B. 
Évaluation :
1

Dude they charged me 70 dollars for gas… I filed a dispute. I drove exactly the amount of miles I said I would AND even had to put gas in myself because it was on E

Jacob W. 
Évaluation :
5

Couldn't have been easier!

LYNDON K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Spencer C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SOULEIMAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN M. 
Évaluation :
5

All good

JOHN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEVIN S. 
Évaluation :
2

I reserved 3 weeks in advance and my pick up location was moved to a different location a hour away one way and pick up time was later than planned putting my move 2 hours delayed. Not happy

RUFENA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODNEY W. 
Évaluation :
3

i was given false information at the time of the rental which caused us to have to pay more then I should have.

JOSEPH L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher H. 
Évaluation :
2

Customer service is lacking.

ZAMI G. 
Évaluation :
5

Perhaps remove the paperwork from the previous rental? And not leave a cut lock hanging on the back of the truck? This sounds very negative but overall it was a good experience.

Howard P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRED S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RONALD S. 
Évaluation :
4

DISPUTE FUEL CHARGE

Richard R. 
Évaluation :
4

better than most

Richard R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

THOMAS B. 
Évaluation :
1

Very disappointing. Truck smelled like cigarettes, food trash still inside from previous renters. Rips in upholstery, and overall dirty. Tried to report it when we returned-no one was interested. We won't use this location again.

Christopher R. 
Évaluation :
5

Mobile app check-in process is cumbersome. Staff at this facility is very, experienced and courteous; which makes pick up a snap.

MICHAEL D. 
Évaluation :
5

Process from renting the van to renting and moving in my items went extremely well. Manager on duty was friendly and very helpful,. Merci

Robert B.  |  Premières impressions 
Évaluation :
5

Great staff. Friendly and helpful, picking up and dropping off.

Erin W. 
Évaluation :
4

Improve the brakes on the truck.

James M. 
Évaluation :
4

Very user friendly company. Just one comment...service folks are just a little slow at signing you in and signing you out. Would use this service again. Merci.

JO-ANN L. 
Évaluation :
5

Each of the staff members who we interacted with were polite, cheerful, prompt, and helpful. We'll be back for our next move.

Carol W. 
Évaluation :
1

My vehicle wasn't checked-in until a day after I returned it to the store. I was charge both days, as well as for not filling the gas tank (which I did). This is unacceptable and had I not reviewed the receipt, I wouldn't have noticed the overcharge. I wonder how many other clients have the same issue and don't notice or don't have the time to chase down their money.

Samuel R. 
Évaluation :
5

I left my WeatherTech phone holder in the van. When I went back this morning (10/28/21) they could not find it. I'm not sure if the next person to rent the van has it but I figured the staff would have found it and held it for me as they cleaned the van and prepared it for the next customer. Very disappointing!

Frederick P. 
Évaluation :
4

Truck had no dashboard lights at night and had difficulty with braking at time (transmission drive seemed to be pushing through braking).

SARAH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lindsay D. 
Évaluation :
1

I understand U-Haul in Portland Maine is understaffed but I showed up for my noon reservation and only got to the front of the line over an hour later which made me late to my appointment and jeopardized my job. Unforgivable.

PETER D. 
Évaluation :
5

Great vehicle, great value, prompt and friendly service, easy and courteous return. Also, the pickup site showing pictures is the gold standard.

Neil S. 
Évaluation :
3

Uhaul container was falling apart before it was shipped

Dave Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanne T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sue S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick Y. 
Évaluation :
3

I was overcharged for my rental. It should have been 80 $but the charges were 115 $. No explanation given. The cab was dirty. The vehicle had no pick up, needed an alignment & I couldn't move the mirrors to be able to see properly. Not very pleased overall.

ANNEMARIE S. 
Évaluation :
2

I called to schedule a UBox pickup. Corporate office said it would be ready the next day. Tried calling several times to confirm but could not get through to anyone. Went to pick it up and the local office said I wasn't on the schedule. Had to wait till the next day to pickup the UBox.

Andrew A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david S. 
Évaluation :
5

I can't think of anything, my experience was terrific.

BRIAN H. 
Évaluation :
5

Very helpfull and quick when equipment was returned.

Werner S. 
Évaluation :
3

My reservation was cancelled for no reason of which I was informed upon arrival for pick-up. Fortunately there was a truck available. The really bad news was that the truck broke down during the trip.

Stuart W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ASHOK N. 
Évaluation :
4

more counter people, and please close the propane outside service if no one is hired to provide that service

Gary G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA M. 
Évaluation :
1

The truck ran poorly...Did not shift well...Low power...

DEAN P. 
Évaluation :
4

customer service care

BENJAMIN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

norma H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen D.  |  Expérience générale 
Évaluation :
5

Everyone was very helpful and a great experience overall. I had intended to only need storage for a month or two, but with quarantines, I ended up being there for 16 months!

Rachel A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha T.  |  Expérience générale 
Évaluation :
3

Was told my reservation came with a. Free lock and was then charged for one because the free locks were for online check in only. Wish I would have knew I would have brought my own.

Tyler M.  |  Premières impressions 
Évaluation :
4

Understaffed, and I called 3 times and waited on hold 20 minutes and when I got through was told I didn't have a unit waiting even though I had confirmation and a reservation number from my online order. When I arrived I was given a unit that had a lock on it. The manager walked out to the unit with me and removed the uhaul lock. She was very helpful. It took 45 minutes to get it all worked out and I had movers waiting and getting paid to wait. The man who took back the truck, Griorgi? Was super friendly and quick.

John B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ericka A.  |  Premières impressions 
Évaluation :
5

Ryan and Latoya were both great!

Kara L.  |  Premières impressions 
Évaluation :
5

The store manager, Ryan, could not have been nicer. We had a bad UHaul truck rental experience in Massachusetts, and the storage experience in Maine was the antithesis of that. It was truly exceptional even though our larger space had gone to someone online, I walked out not feeling bad about it. A+++ UHaul!! The whole staff at this facility is nice!

Melisa F.  |  Premières impressions 
Évaluation :
4

Im not sure why I'm rating my "move in" experience now. That is actually stressful.., to get a message that implies there is a mix up of some kind. Ive had my storage space for 4 years! Everything else has been really pleasant.

heather s.  |  Premières impressions 
Évaluation :
3

We were told a storage unit was included with our truck rental. When we arrived no unit was reserved. We got that straightened out and then told we had to buy a round lock. We did. Then in the storage unit was a new round lock. So we moved our stuff in and went to get a refund on the purchased lock. We were told that the lock was necessary and no refund would be given. If we had gone to the storage unit first we would have had a free lock. After going round and round we asked for the manager who refunded our lock purchase. Bad communication and somewhat rude and non understanding staff

Dennis D.  |  Premières impressions 
Évaluation :
5

Great personnel.

Ramon R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen D.  |  Premières impressions 
Évaluation :
5

The staff were so helpful with answering all my questions and helping me upgrade to a larger space when I realized the space I had rented online was not large enough.

Donalee S.  |  Online Move In 
Évaluation :
5

I want to take a moment to praise one of your employees at the Marginal Way location in Portland, Maine. Ryan Lent waited on me several times over the past month when I was there for vehicle rentals and returns, and purchasing moving supplies. Ryan was also there on the day I moved my belongings into the storage unit. Ryan walked me to the unit, assisted with the lock, explained the process. He was very patient, professional, and helpful to me. I am very grateful for the services available at your location, and will be happy to refer friends and family. Diane

Diane N.  |  Online Move In 
Évaluation :
5

3/31/19 I spoke with 3 individuals in total, each personable, friendly, and exceptionally helpful. Overall a surprisingly easy and pleasant experience.

Philip M.  |  Premières impressions 
Évaluation :
4

Great customer service, however the trucks blocking the entrance was frustrating.

tonya d.  |  Premières impressions 
Évaluation :
1

Filled out all my paperwork day before online yet only had my car read day of pickup.. Fortunately I saved the the email receipt that proved I not only ordered the materials but paid for it.

Sterling D.  |  Premières impressions 
Évaluation :
5

the staff were very friendly and informative

paul b.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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