U-Haul Moving & Storage at Rte 295

4402 évaluations

411 Marginal Way   Portland, ME 04101
(Rt 295 & 1a)

(207) 774-0758

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm

Pour nous contacter

(207) 774-0758

411 Marginal Way
Portland, ME 04101

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Customer service reps were excellent and helpful. One suggestionâ€"the rep should escort the customer to the truck and point out the basic controls (I had a dome light that wouldn't go off, couldn't find the Hazard switch, had to go inside and ask a rep to come out & show me where these controls were.) Truck ran rough, was older, overhead door needed lubrication, truck didn't appear to have been cleaned recently. Driver's door needed work, it was hard to close properly.

Gary D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeff T. 
Évaluation :
4

Poor gas milage on the rental unit for the 200 miles driven.

PATRICK W. 
Évaluation :
4

The process to check in for a truck on the app was slow and required more work. Will not use the feature in the future unless a change is made to the process.

Chris A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

gerald C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LANGABA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANUSZ J. 
Évaluation :
5

Very friendly and helpful service! Thanks!

David K. 
Évaluation :
5

U haul Portland is a great place to do business this time of year. In the Summer it takes a long time to get in and out with the equipment.

MICHAEL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANITA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHARINE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL R. 
Évaluation :
3

truck gas was only half full at a weird level which they said we would adjust when we returned it. The right blinker didn't work. We had to drive back to Portland to return the vehicle after getting it home. New truck was good, but not clean.

mark H. 
Évaluation :
2

the reception guy at the register had no personality and acted like he didn't care. The guy that helped me on the outside had kind of an eastern european accent and was very friendly and helpful.

Mark S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STEPHEN J. 
Évaluation :
5

everything went smoothly

wallene C. 
Évaluation :
5

Nothing! Everything went quickly and smoothly.

Bradford S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dorothy G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRANCIS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George K. 
Évaluation :
5

Great job

joyce J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNATHAN H. 
Évaluation :
5

All good here!

Trevor G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFFREY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COREY W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kathryn H. 
Évaluation :
4

Service was fine. Cargo van was clean inside, but very dirty outside. No substantial complaints about my (first) experience with this dealer.

SUSAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Konrad B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anthony M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN L. 
Évaluation :
5

Jessica Jordan was excellent helping us out with some confusion on our charges. She was very knowledgeable. Great customer service!

THOMAS S. 
Évaluation :
2

Not clear to me why I'm getting this questionnaire 5 months late.

MARK M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark D. 
Évaluation :
5

The truck was not in a great location for me to be able to inspect it well. However this is more to do with the weather the night before - it was still difficult.

JENNIFER L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Judith H. 
Évaluation :
5

The 15' truck I rented was fine overall, but it was leaking some kind of fluid and left a big stain on my new driveway.

Eugene S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charlotte W. 
Évaluation :
5

The reps were super friendly and helpful. Keep on doing that.

Margo M. 
Évaluation :
5

Super fast getting in and out. A real easy rental experience.

SCOTT M. 
Évaluation :
5

Nothing! Service was top notch! Guys were pleasant, fast and helpful. Truck was ready and no issues. I have used u-haul in the past and they are always reliable. Fortement recommandé!

David L. 
Évaluation :
5

Excellent customer service ....highly recommend

GARY N. 
Évaluation :
4

The staff was very helpful and courteous!

Carol M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carol M. 
Évaluation :
5

I called about an issue with the lights on trailer not staying on. I called customer service they said they would transfer me to roadside assistance. I was never transfered I was hung up on. It was a very unsafe and miserable move for me. I tried calling the store i rented the trailer from and I got the automated system. There needs to be away to call the store it's self or have a way to call roadside assistance on the automated line.

Joshua J. 
Évaluation :
3

Make checkout more efficient

JEFFREY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Salvador V. 
Évaluation :
3

The practice of separate bills for each unit when I had two units led to double very high late fees. I went online and put the payment on auto, then received a few days later a letter telling me that if I put the payment on auto The late fees would be refunded. They were not refunded and I got another late fee the next month for one unit which is when I found out that each unit was charged separately. I went in and explained and the single late fee was refunded, but I was told that it was to late to refund the first two.

FREDERICK D.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

PAUL K. 
Évaluation :
2

Be more accurate with Gas Levels quoted to customers. Quicker check in and Check Out process and stop charging Customers for items that were never used.

Paul D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lillian T. 
Évaluation :
4

The person behind the counter was very friendly and helpful. I'm just frustrated that 1) I couldn't check in online and avoid the face to face interaction, given the pandemic, and 2) I asked to waive the 10 $insurance coverage but it still showed up on my bill.

daniel B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TOBIAS A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Margaret L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Dana s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan D. 
Évaluation :
1

Red bearded hipster that works behind the counter will try to charge you extra money if you disagree with the original charge. Went straight to a rental location with pickup truck (2,7 miles away) and could not pick up what I needed because the rental location closed for reasons related to Covid. I drove straight back to the Uhaul (2,7 miles) within one hour and explained the situation. Instead of offering a discount, they charged me for more miles than I possibly could have drove 11 miles. When I disputed this, the red bearded guy told me I was going to have to pay the shop to check the odometer. He was smug and you could tell he was getting off with his little power trip. If I get charged any additional funds I will take this to court. This red bearded lowser should not be dealing with the public.

MATHEW C. 
Évaluation :
5

We didn't access our storage space much at all, but when we needed to get in we were able to do so and the staff was helpful when we couldn't get our key card to work. We will definitely consider using u-haul again and will recommend to anyone looking for storage in Portland.

Susan W.  |  Expérience générale 
Évaluation :
5

Anything, all it's great

Mukinayi T. 
Évaluation :
1

It's too expensive 😫

Blaise Luhata N. 
Évaluation :
3

The woman who answered the phone and working at the desk was super friendly and helpful.

TRACY S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily D. 
Évaluation :
5

RYAN IS A HOME RUN GUY. Unfortunately you have an IDIOT AT YOUR BRUNSWICK OFFICE who wanted to charge a drop-off fee twice the rental fee for a defective trailer rental where the hitch detached while on I295. Only because of my experience driving trucks was I able to prevent what could easily have become a catastrophic accident. And the fellow who rented and hooked up the trailer in S. Portland needs serious training in properly securing the chains. You need guys like RYAN on the job and the schmuck in Brunswick needs to find a job washing dishes. If anybody up the food chain wishes to discuss further, call me. 239-293-8180

Paul R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES S. 
Évaluation :
4

I was advised I'd get a receipt emailed. I never received one so I needed to calll to get it. Long wait time when I called. Otherwise it went very smoothly.

warren H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

NICOLE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANNON F. 
Évaluation :
3

A couple of my belongings took moisture damage. Long, slow moving lines at front desk. Understaffed? Fake plant in public restroom is covered in dust. Looks awful. Friendly, respectful staff make up for it.

MICHAEL V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAHFUZ F.  |  Expérience générale 
Évaluation :
5

Family member passed I owed a grand Ryan said don't worry about it just clean ur belongings out it wasn't for the money workers have a heart

Robert H.  |  Expérience générale 
Évaluation :
5

Nothing you can do, you guys are doing well.

esperance S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DORCAS U. 
Évaluation :
5

Not much is needed

Charles T. 
Évaluation :
5

Staff were very kind and helpful. Especially the two men who helped me get the trailer hooked up and taken off.

Louis D. 
Évaluation :
2

I rented a larger, open top, utility trailer and since I professionally haul a single axle trailer everyday at work, I thought my truck was good to go. Check in went fine but when it came time to hook up, my receiver ball was too big (2-5/8) which is standard for most trailers. The guy helping me said "we only use 1-7/8" to 2" balls for all our trailers" and then I spent another half hour waiting in line again to purchase a 1-7/8" ball. I was very frustrated at that point but when we finally got the trailer on and went to go hook up lights, I only have a 7 pin hook up, which again is an industry standard. Once again the guy told me, "all of our trailers are 4 pin hook ups," so I once again had to go stand in line a second time to purchase an adapter for another half hour. They were very busy and I was trying my best to practice patience, the guy helping me was sincere in his efforts. However, if all of this information had been clearly printed up front and in plain sight when I made the reservation, I could've saved myself an hour and a half headache and an extra 50 $because I had both of those items at home. Now I have two of each of them because they were used and I couldn't return them. How about a little more communication of this stuff and a little less of trying to sell me useless things I don't need.

David H. 
Évaluation :
4

We had some challenges unloading our haul. UHaul gave us a much needed 30 minute extension. So grateful! The truck was clean and worked out well!

Kimberly C. 
Évaluation :
4

For some reason I was charged 9 495 $after canceling my unit. I discovered it when looking at my bank statement. Spoke with a UHaul representative and am waiting to see if it gets resolved.

Bryan G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTIE Y. 
Évaluation :
5

i ordered a 10' truck and was given an 15' truck. This is NOT an upgrade! This is probably the third time this has happened to me at Uhaul. If I wanted or needed a 15' truck i would have reserved it. Now I'm paying more for gas (larger vehicle) and parallel parking just got harder. Every single time people.

Christopher C. 
Évaluation :
5

Nothing, everything is well

CESAR A. 
Évaluation :
3

Should not have waited 10 plus minutes for help to remove a trailer that took two people to hook up. After waiting and no one came to help had to remove trailer alone.

PAUL J. 
Évaluation :
3

They over charge and cheat you on the gas. Don't drop the truck off without verifying that the gas has been replaced, or you will be cheated like I was.

MARGARET F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lee P. 
Évaluation :
3

I rented a truck for a 9am pickup. When I got there, the line was 7 people deep and I had to wait almost 30 minutes before I could talk to a human. Staff is definitely not motivated - very slow and lethargic. Only one person was processing pickups - the other was mired is some long, irritating issue with a customer. Slightly frustrating for people who need to get up and get going on a big move. Waiting that long is unacceptable - get more staff and train them to process faster.

Christian L. 
Évaluation :
2

I was given a truck so low on gas that we weren't sure it would make it to a gas station. The online check in system didn't work at all. I had to make an extra trip back to the store because they forgot to include the dolly. Overall, no one seemed at all bothered by this, business as usual at this location I guess.

ALICIA T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Damon W. 
Évaluation :
5

My cost was double what I was quoted online. VERY Deceptive. I am still waiting for an explanation. I didn't shop around on this rental. I certainly will in the future if UHaul is even considered.

Michael H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
2

45 minute wait to pick up a reserved truck is ridiculous.

MARK K. 
Évaluation :
1

Fire all the management, retrain the old staff up to a reasonable level of competency, and hire new management that cares about the customer satisfaction and service. Should the old staff not be able to meet reasonable management expectations, replace them with people who are not below par. Approx 20 minute wait from door to counter, then from 9:04 when the reciept was printed to 9:56 either waited in line behind people being served by ONE employee doing the hookups, or being told to wait in areas of ANOTHER LOT where there was no employees visible. I did happen to see one employee go on, and return from what I assumed was his break. After waiting approx 15 minutes behind the car in front of me, the employee informed me that "that equipment is over in another lot" and then proceeded to hook up the vehicle behind me, rather than accomodate my equipment rental in a timely manner. It is unacceptable to me as a customer to wait nearly an hour in a parking lot to watch people who were behind me, to be ultimately served in front of me. After all was said and done, idle conversation with my neighbor revealed that this was an ongoing problem at this location, and that if I had told him prior that I was renting from this location...he would have advised me to go to a more distant, yet more competent business. This is either failure of the management team to uphold current employees to a level of reasonable competency that has soured the business in the public eye, or a failure of the trademark owner to ensure that piss-poor customer service has not become their current standard of business.

Christopher R. 
Évaluation :
4

Allow for easier pickup if reserved online rather than having to wait in line for 30mins to get a key

Douglas B. 
Évaluation :
5

Good overall experience

Joseph P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN SCOTT K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Glenn K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Amy B. 
Évaluation :
3

I went to pick up my trailer at the original location which was Pleasant Hill Auto Sales there was no Transport Trailer there waiting for me they didn't have one after I made a reservation and the people over there were very rude then I called the locator number and they were able to find me a trailer down on Marginal Way which is a U-Haul hub I ended up waiting there half the morning while they repair the tire on the trailer so I would say overall that my experience was horrible but after waiting for hours I finally got my Transport Trailer I think you guys need to work on having better equipment available when we make reservations and I think you need to have talks with your independent contractors about being rude to your customers and I also think that 400 $is a ridiculous price to rent a trailer for 2 days to call from Maine to Louisville Kentucky do you have any questions you can give me a call 207-206-9158

PAUL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Stephen H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GILLS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Soozie L.  |  Expérience générale 
Évaluation :
5

The staff were so helpful with answering all my questions and helping me upgrade to a larger space when I realized the space I had rented online was not large enough.

Donalee S.  |  Online Move In 
Évaluation :
5

I want to take a moment to praise one of your employees at the Marginal Way location in Portland, Maine. Ryan Lent waited on me several times over the past month when I was there for vehicle rentals and returns, and purchasing moving supplies. Ryan was also there on the day I moved my belongings into the storage unit. Ryan walked me to the unit, assisted with the lock, explained the process. He was very patient, professional, and helpful to me. I am very grateful for the services available at your location, and will be happy to refer friends and family. Diane

Diane N.  |  Online Move In 
Évaluation :
4

There was some difficulty on which building my unit was in. I tried the first building and could not access. Then spoke relish two workers who directed me to another building which was wrong. Then just walked in and waited for an agent to find my unit. Thanks

Rodney M.  |  Online Move In 
Évaluation :
2

I used the uhall drive up storage units in downtown Portland Maine for 3 months. The units were not clean when I took possesion and by design are not well sealed from environmental polution, risk of contamination from adjacent units. On a number of occasions while I was accessing my unit for storage, I noticed people that were using there unit as "tiny homes" smoking, lounging, napping even in their unit.

Yvette K.  |  Expérience générale 
Évaluation :
4

Received no information on using access card. First entry the employee opened the door. On second attempt to enter, followed instructions on keypad and card did not work. Was able to access after employee opened door. Card still does not work.

Joshua D.  |  Premières impressions 
Évaluation :
5

Thank you. Your assistance and availability is greatly appreciated!

Michael Q.  |  Expérience générale 
Évaluation :
4

Thanks for the service and trust and i will be sure to let others know that you are the best..

Bienvenu K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John J.  |  Expérience générale 
Évaluation :
1

STAY AWAY!!! They play games after games after games. There is no GM so it's the wild west! They DO NOT honor their own benefits that you pay for that is CLEARLY LISTED ON THEIR SIGNS! They wanna be nosey and watch you with you OWN STUFF. Multiple complaints fall on deaf ears. And if you complain about their crappy service they wnd up taking more of your benefits away but keep charging you the same rate. Multiple complaints to corporate with ZERO resolution. They you feel like your doing something wrong for using the storage unit THAT YOU PAY for. Place is absolute joke!!! I went right down the road to a competitor with NO hesitation. What a complete waste!!!

reynaldo c.  |  Expérience générale 
Évaluation :
3

I called many times but never received a call back. My storage unit had no lighting in it.

elizabeth h.  |  Expérience générale 
Évaluation :
3

I had planned on a dozen blankets for usage. And after driving south for many miles through tolls realized and doubled back. Only bad reservation issue.

Ronni-Jo C.  |  Premières impressions 
Évaluation :
5

The only thing is that I thought it was a little pricey, other than that good experience.

Ashley M.  |  Expérience générale 
Évaluation :
5

Very impressed with the size, helpfulness and cheerfulness of the staff. Top rate!

ANN K.  |  Expérience générale 
Évaluation :
3

The storage unit had sticky candy melted on the floor. When it was noticed, I should have been offered another unit or it should have been cleaned.

Bryan H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guangyao L.  |  Expérience générale 
Évaluation :
5

facility was very large but well maintained. staff friendly and courteous. Very, very glad they were able to accommodate a last minute need for storage.

ANN K.  |  Premières impressions 
Évaluation :
4

I ended up not keeping the unit because the 1-800 agent told me the unit was ground floor...or if it was second floor there would be an elevator. Unfortunately, neither was correct - and the stairs were small and would not have allowed us to move in some of our larger items. All the folks at the store were awesome and very helpful.

Aymes B.  |  Expérience générale 
Évaluation :
5

The garage doors close at 7pm, I was unaware. However, staff was prompt at helping us out.

Benjamin C.  |  Premières impressions 
Évaluation :
4

Thank you for your professional services. Continue to add more storages so we can be satisfy at any time. Good look and success.

MVITA M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna R.  |  Premières impressions 
Évaluation :
3

Covid is making everyday tasks harder. I think uhaul is doing a good job at keeping people safe

Nichole H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT E.  |  Expérience générale 
Évaluation :
2

Expensive and my boxes got wet.

Adam G.  |  Expérience générale 
Évaluation :
5

The Strout girls and George were awesome!!!

Deb S.  |  Premières impressions 
Évaluation :
2

You need more staff, more parking, more and easier access to interior storage with more bays and more carts, MORE DIRECT ACCESS TO TRAINED AND INFORMED PHONE/COUNTER STAFF. Hire cheap get cheap. Usually young. IMPORTANT: I talked to 2 employees on the call-center line and neither had accurate or satisfactory information both of which was vital and time-sensitive. Third individual had the right info and assurances. I fell on ice on street where I was forced to park because the U-Haul lot was full of trucks and vans on a slow Sunday morning. You charge for EVERYTHING connected to your business. The least you can do is to provide a commensurate service. Doing otherwise labels you as arrogant because you are the "only game in town". Your attitude is "take it or leave it". Have heard it more than once. Now I know first-hand.

Martha B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen L.  |  Premières impressions 
Évaluation :
5

Excellent

Betty G.  |  Expérience générale 
Évaluation :
5

George is always so pleasant and helpful with helping me to gain access to the unit when I forget how to check in with the card.

christine r.  |  Expérience générale 
Évaluation :
5

I was so impressed with the service I received and the willingness of the staff to work with me and help me find the right solution for what I needed. Thank you so much for all of your help!

Kristy M.  |  Premières impressions 
Évaluation :
5

On what could have been a very stressful day the staff at the Marginal way Portland location went above and beyond expectations to help me.

April E P.  |  Expérience générale 
Évaluation :
5

Great experience

CHARLES F.  |  Expérience générale 
Évaluation :
4

Aucun

Christina C.  |  Expérience générale 
Évaluation :
5

My comments can not express the satisfaction I experienced with this company and specifically, the employees. They surpassed my needs and requests always with the utmost kindness and respect.

Trisha S.  |  Expérience générale 
Évaluation :
5

Terrific, very convient location, never a problem, very helpful. Have rented several vehicles there also.

JACK G.  |  Expérience générale 
Évaluation :
2

The lines to speak to a customer service person are too long. There should be more than 2 people working on a Saturday morning.

Rose K.  |  Expérience générale 
Évaluation :
4

Clean, Very friendly staff.

jeff j.  |  Expérience générale 
Évaluation :
5

In renting a storage unit and van I found my experience excellent. I've had an issue retrieving my belongings for about 2 months and was so please to be guided by your team making it so easy. Merci.

andrea o.  |  Premières impressions 
Évaluation :
4

All went well

Christina C.  |  Premières impressions 
Évaluation :
2

We only used the storage for a brief time and the charges kept increasing. Our experience is that this is your business model. It is a very sleazy atmosphere.

robert f.  |  Expérience générale 
Évaluation :
4

Our experience was overall great. The website did imply 24-hour access, which is not true and there was not a light in our storage unit. Therefore we were left to move in and out with no lighting.

KAYLA W.  |  Expérience générale 
Évaluation :
3

I made a reservation for a temp storage. Upon arrival, the front desk staff, although courteous, didn't know how to use there own database. Approx. 30 min later, "Heather" came to the rescue.

Schadrac J.  |  Premières impressions 
Évaluation :
3

needed more staffing

Douglas C.  |  Premières impressions 
Évaluation :
5

Staff was very attentive knowledgeable and quick

michael m.  |  Premières impressions 
Évaluation :
4

Great service. Wish there was an elevator

Anita R.  |  Premières impressions 
Évaluation :
5

Always helpful, always polite.

WILLIAM R.  |  Expérience générale 
Évaluation :
5

Just great

Shonda O.  |  Premières impressions 
Évaluation :
5

Your staff was professional and kind. Thank you!

candace f.  |  Premières impressions 
Évaluation :
5

Very friendly and helpful staff. Our items were secure and in the same condition as when we first stored them. Very happy with our experience!

dana l.  |  Expérience générale 
Évaluation :
4

Only issue I ever had was once I tried getting in unit but had a bunch of U haul trucks blocking unit.

michael s.  |  Expérience générale 
Évaluation :
5

The staff at this location are awesome and super helpful. I have used them for 3 moves and they made every effort to find solutions to problems with truck availability that were out of their control.

LEANN V.  |  Expérience générale 
Évaluation :
2

The clerk that assisted me was wonderful but overworked. It was the first of the month and she was the only clerk working and there was a long wait for service.

Steven Q.  |  Premières impressions 
Évaluation :
5

Everyone was very nice and accommodating!

KELLY S.  |  Premières impressions 
Évaluation :
1

I waited ONE HOUR in line, at the Marginal Way Portland Maine location to finalize my self-storage unit, only to learn that the hours of access are not what was listed on the website.

KAREN P.  |  Premières impressions 
Évaluation :
5

Always someone available and helpful.

Robert B.  |  Expérience générale 
Évaluation :
5

Excellent location and very helpful hours. The facility was clean, well lit, and secure.

brenda l.  |  Expérience générale 
Évaluation :
5

3/31/19 I spoke with 3 individuals in total, each personable, friendly, and exceptionally helpful. Overall a surprisingly easy and pleasant experience.

Philip M.  |  Premières impressions 
Évaluation :
4

🐾

David G.  |  Expérience générale 
Évaluation :
5

Service was excellent in every way! Thank you!!

Joanna C.  |  Premières impressions 
Évaluation :
5

Great service, was able to pick up my 5'x8' trailer, get it hitched, clear out my storage, load up and close my storage unit account all in a couple of hours before the storm hit. Mission accomplished

John K.  |  Expérience générale 
Évaluation :
5

Quick, efficient and friendly service! Will gladly deal with these people, again....

michael c.  |  Premières impressions 
Évaluation :
5

Thank you! I always love doing Business with you guys!

Eric H.  |  Expérience générale 
Évaluation :
4

Great customer service, however the trucks blocking the entrance was frustrating.

tonya d.  |  Premières impressions 
Évaluation :
4

Had to buy special lock.

Philip B.  |  Expérience générale 
Évaluation :
1

Filled out all my paperwork day before online yet only had my car read day of pickup.. Fortunately I saved the the email receipt that proved I not only ordered the materials but paid for it.

Sterling D.  |  Premières impressions 
Évaluation :
5

They were very helpful even if we were a little late with a payment they worked with us I would recommend them to just about anybody if you need storage go to 295 u-haul in Portland l them I sent you

Darcy and Jon S.  |  Expérience générale 
Évaluation :
1

This u-haul storage facility is a joke. They gave us the wrong size units so we had to get a third one. They were not friendly, especially the guy there named William. Every one here should be fired!

Lisa M.  |  Expérience générale 
Évaluation :
5

The manager was great, friendly And very helpful. We had a great experience, thank you so much!

Kasey M.  |  Premières impressions 
Évaluation :
5

the staff were very friendly and informative

paul b.  |  Premières impressions 
Évaluation :
5

Very satisfied with the service received.

TYRONE K.  |  Expérience générale 
Évaluation :
5

The staff was excellent, and their positive energy made my stay at uhaul feel like I was just at home.

David G.  |  Expérience générale 
Évaluation :
5

They were very accommodating given the winter weather and sensitive to what I needed for space. Very helpful, 10/10 would recommend.

Samantha S.  |  Réservation 
Évaluation :
5

Great service!!

BILL M.  |  Réservation 
Évaluation :
1

I told them that I did not need the space for the next month but I was still told to pay even though I did not have anything in the unit.

Rukia A.  |  Expérience générale 
Évaluation :
5

Very busy Uhaul center, efficiently run. Thorough, helpful and friendly counter agents. Satisfied all my moving and storage needs.

Andrew M.  |  Expérience générale 
Évaluation :
2

Move in help was scheduled through uhaul but when the movers went to pick up the box they were told it could not be released until a later date. My move was delayed, causing me major inconveniences.

Theresa K.  |  Expérience générale 
Évaluation :
1

I have been out of my storage space and they keep sending me bills and letters that I owe for more months. I have called over 6 times and each time they say they will fix it and a manager will call.

Sonya M.  |  Expérience générale 
Évaluation :
2

LONG hold times, multiple transfers and HUGE lines at the UHAUL office. But once you get to a person they are professional and effective. Especially the woman who dropped off and picked up my POD.

Jura A.  |  Expérience générale 
Évaluation :
5

Very friendly and helpful staff. Great experience. Thank You!

Christopher D.  |  Expérience générale 
Évaluation :
3

Every time moved around lights goes off. When someone has trouble walking and has to used walker steps aren't good idea to be on

Pamula/John T.  |  Expérience générale 
Évaluation :
5

The small unit was adequate for my needs and was clean. The facility is near an interstate exchange and near my residence, saving time driving through urban streets. Thank-you.

CHESTER B.  |  Expérience générale 
Évaluation :
2

Not nearly enough help. Long line and wait time to check in.

jim s.  |  Expérience générale 
Évaluation :
3

Had no real issues with the overall quality of service, however this location didn't have enough people working to handle the volume of customers that were there. Really long wait times.

charity l.  |  Réservation 
Évaluation :
4

There is always a long line in the office; service takes a while.

lex j.  |  Expérience générale 
Évaluation :
5

Excellent staff, very friendly and helpful. Registered van and storage locker online, it was a snap, couldn't be easier. Je recommande vivement leurs services.

Andrew M.  |  Réservation 
Évaluation :
5

U haul management at Marginal way should add more staff on week ends to avoid long lines waiting time that customers spend at the front desk to get served. Merci.

Eric G.  |  Expérience générale 
Évaluation :
5

Very friendly and helpful staff.

Susanna P.  |  Expérience générale 
Évaluation :
4

Jennifer Strout was fabulous! Even at the end of the day. The signs hung over the boxes were mis-leading in the price they advertized. It wasn't clear that the prices were only if bundled.

BILL B.  |  Réservation 
Évaluation :
5

awesome team in portland

Noah B.  |  Réservation 
Évaluation :
3

This U-Haul locations doesn't have the amenties that most others I've seen. Also, the staff is either over-worked or just disinterested. Each time I had to visit for support I waited a long time.

Jeremy A.  |  Expérience générale 
Évaluation :
1

After I had made payment online with agent I went to location. After 30 minutes of waiting for someone to figure it out I was told I did not have a reservation and even if I did there did have one!!!

LAURIE L.  |  Réservation 
Évaluation :
4

The only thing I am still waiting for is the door repair. It falls off the track and I nearly impossible to open or close. I was made aware of the problem when the unit was first rented. Merci

PHIL L.  |  Expérience générale 
Évaluation :
4

The check-in was a little slow as there was a long line with only one Uhaul employee at the counter to help. The drop-off process was quick and easy.

TREVOR B.  |  Expérience générale 
Évaluation :
5

The lady we spoke with, that secured our storage unit was great!! She took the time to explain all the details to us. We will gladly continue to do business with Uhaul Storage.

Sean W.  |  Réservation 
Évaluation :
5

Great Experience

lee h.  |  Expérience générale 
Évaluation :
4

Staff and facility great. I did originally request and reserve a large storage unit that upon arrival with items was not available and caused a lengthy, multi-storage unit scenario to unfold.

Andrew P.  |  Expérience générale 
Évaluation :
1

Use any where else

Trever A.  |  Expérience générale 
Évaluation :
5

very nice and affordable price

George M.  |  Expérience générale 
Évaluation :
5

This facility is great! The staff was always helpful. The unit was clean. Parking for loading/unloading was convenient. I always felt safe coming and going at all hours. A great experience! Thank you!

JUDITH K.  |  Expérience générale 
Évaluation :
4

Access to indoor storage area for longer hours would be helpful.

Gavin T.  |  Expérience générale 
Évaluation :
2

I was under the impression that we were finished with paying rent from 0129 storage unit. All belongings have been out of unit for a month now.

Damian H.  |  Expérience générale 
Évaluation :
5

I always appreciate the experience with this store.

Codi P.  |  Expérience générale 
Évaluation :
1

Have used uhaul off and on for years. This will be the last time. There is a saying, if you get good service, you tell a few people, if the service is bad you tell at least 25 people.

ellen d.  |  Expérience générale 
Évaluation :
2

Worst customer service I've encountered almost anywhere. Horrible attitudes and just unwilling to help. Dont dare go here near the end of the day as employees scatter to avoid any sort of concerns.

brandon d.  |  Expérience générale 
Évaluation :
3

The staff was polite but the check in and check out was slow because of only one staff at the counter. And as I commented to you before (which you did not reply to) the person paying with the card or

emily m.  |  Expérience générale 
Évaluation :
1

I found the area to hot and many homeless people watching me. I felt it was not safe.

David G.  |  Expérience générale 
Évaluation :
5

Maybe a little more help at service counters during busy times

John M.  |  Expérience générale 
Évaluation :
4

Friendly, helpful owner. Erich, was very helpful too, thank you.

dennis h.  |  Expérience générale 
Évaluation :
3

No comments

Janet M.  |  Expérience générale 
Évaluation :
5

Keep up the good job and great attitudes!

MICHAEL D.  |  Expérience générale 
Évaluation :
5

Everyone there was so helpful and nice!!!

Derek S.  |  Expérience générale 
Évaluation :
5

Jeremy was friendly and efficient!

Jane M.  |  Expérience générale 
Non reviews have been submitted for this location.

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