Customer Reviews for U-Haul Moving & Storage at Rte 295

5 907 évaluations

411 Marginal Way   Portland, ME 04101
(Rt 295 & 1a)

(207) 774-0758

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(207) 774-0758

411 Marginal Way
Portland, ME 04101
(Rt 295 & 1a)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Portland pick-up location was 45 minutes away. There were other UHaul locations closer to Raymond, but none of them had one-way 10 foot trucks.

Richard M. 
Évaluation :
1

The trailer was full of debris on pickup. Also was charged an additional $40 for a late return...when I returned it the night prior to my deadline, as well as a cleaning fee...for which is absolutely ridiculous. There was nothing to clean.

chris J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald L. 
Évaluation :
5

The staff was great , as usual. Location is set away for high traffic, which makes it easier to manipulate a huge beasty truck when used to driving a tiny Suzuki, but not so far that it is inconvenient. All in all I love going there

pamela C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheila M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jeff C. 
Évaluation :
4

It was a bit chaotic and my dolly wasn't in the truck or given to me. truck was hard to find. Staff helpful though!

Alana T. 
Évaluation :
5

Make it more obvious that customers don't need to wait in the truck once they pull up. A helpful man let me know right away but there could be a big sign or something.

William G. 
Évaluation :
5

My pick up day was Sunday at 10:00 am, only one clerk checkout person was availible, He was working as efficiently as possible, but the line waiting for service was extremely long, I was third in line and had to wait 22 minutes to get waited on. not a big problem but people who were buying boxes etc were slightly upset. over all it's a good place to do bussiness.Maybe having more people availible when there is a high demand for reserved vechical would help. thank you for listining.

Rodney K. 
Évaluation :
5

Very smooth transaction

Cortland G. 
Évaluation :
5

The store manager was friendly and very helpful!!

KAREN P. 
Évaluation :
2

The representative was extremely rude to me and insinuated that I was trying to scam Uhaul. He asked for a secondary phone number for "another person" which I was reluctant to provide since I was renting for a business. Eventually I gave him my wife's phone number which he did not accept because when he "test called" her she did not pick up the phone. At that point he said he would not rent to me. I then called an employee at the business that was renting and asked for their permission to give out their phone number. The representative reluctantly accepted the phone number and eventually rented. Out business rents from this uhaul location on a very regular basis and we have never been told we need to provide a secondary contact. I feel as though I was profiled for some reason and the representative was intentionally giving me a hard time because he thought I was in in some sort of scam (which is incredibly odd since I'm renting with a business credit card with my name on it). The whole situation was very frustrating and disappointing and I'm hopeful the representative will not be rude and difficult to other customers.

Christopher C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ali A. 
Évaluation :
5

My reservation had been misrecorded but they took care of it on the spot

Edward S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael J N.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gregory H. 
Évaluation :
1

Issues with uhaul tired pooped was unable to drive back to location and get issues resolved over the phone. Had to return for work without a solution for the tire when I paid extra for the trip insurance and vehicle insurance.

April D. 
Évaluation :
1

We had to wait in line for over one hour to pick up a vehicle that we had reserved in advance.

Jane A. 
Évaluation :
5

Staff named Tristan is awesome to work with. Rented two Fridays in a row and he met my expectations for a great services after i had terrible experience with Bangor Site last July. He helped me regain my faith or positive feelings to rent again from your company. Thank you Tristan for meeting my expectations very well twice.

William T. 
Évaluation :
5

Always has a vehicle for me.

MICHAEL K. 
Évaluation :
5

All the employees that I saw seem to have a really good attitude. They were quick and courteous!

BERNARD N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tristan W. 
Évaluation :
1

The interior lights in the back were very hard to figure out how to leave on and they were malfunctioning so moving in the dark was very hard! And the vehicle kept switching into "TOWING" mode which uses twice as much gas!!! Add to that they charged me for two days when it was supposed to be one and when I tried repeatedly to contact them - in person, via phone, via email - they never took any time to contact me back and resolve this! I would not recommend this UHAUL center to anyone - very poor customer service!!!!!!

Andrew L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

walter p.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

The equipment (pick-up truck) was in excellent condition. Chris, the customer service person, was extremely helpful and very pleasant to work with. very satisfied!

Stephen R. 
Évaluation :
5

Really appreciate the flexibility with needs and preferences with truck type.

Michael K. 
Évaluation :
5

We'll be back

ALFONSO G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gregory n.  |  Premières impressions 
Évaluation :
2

No receipt was emailed, no phone call was returned, no refund was actually out through. Because an employee didn't do what he claimed he was going to do for me I got charged an additional $30+ and accused of keeping my van for two full days when I had it for less than 24 hours. After calling twice and be routed to the call center I then went in person and was told I'd be emailed a confirmation of the refund. I have seen neither an email confirmation or the actual refund into my bank account. Highly disappointed and will never be using Uhaul services again.

Hailey H. 
Évaluation :
5

Tell customer there is a $20 fee for after hours drop off. I could have returned the equipment the next day and been within my 24 hour rental charge.

Ann G. 
Évaluation :
4

Aucun

antoine B. 
Évaluation :
5

Van was clean but with an unpleasant odor of old cigarettes and feces.

Stephen M. 
Évaluation :
5

THE STAFF HAVE ALWAYS BEEN CONSIDERATE.

CHERYL J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

barbara P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David P. 
Évaluation :
5

The staff is incredibly helpful, professional and friendly. They went above and beyond by making sure I got to the airport after dropping off the truck. This is the epitome of what customer service should be.

Matthew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thayle H. 
Évaluation :
5

Overall the truck did exactly what I needed it to do. My truck had an empty water bottle behind the seat and the window seal was coming undone, however. When I tried to let the guys know, the line was out the door.

Shane B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer P. 
Évaluation :
5

Excellent experience and Chris was a pleasure to talk to when I checked in.

Lyn S. 
Évaluation :
5

This location was excellent! We had a horrendous experience with the South Portland, ME location which is not listed here, so I will relay the experience we had there as follows: "Hopefully, you can improve your U-Haul representative's manners and customer service. When I went there to try and resolve an issue in our rental agreement, I was scolded, hollered at, told that it was "U-Haul's fault" not his, and sworn at with filthy language. Fire this guy -- he doesn't belong in customer service!" We were then sent to Marginal Way above and it was a breath of fresh air - fantastic!

Stephen F. 
Évaluation :
5

Very good rental.

Ronald B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard F.  |  Expérience générale 
Évaluation :
2

The 26 ft truck should not have been on the road. It drove like a buckboard, shuttering and jerking wildly on newly paved roads. Out of balance tires and or suspension issues made this a terrible rental experience.

eric M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

The "Oil Change Needed" light was on for the entire rental period. The Tire pressure warning light came on after about 20 miles and stayed on. We stopped and inspected the tires and they seemed OK so it was probably a bad sensor or one tire that was down a few psi. But the tire warning light caused us anxiety as we were driving into Boston over heavily travelled bridges and tunnels and parkways with no shoulders and a flat tire could have been very dangerous. The tires held up OK, but hopefully Haul will be able to change the oil and fix the tire problem before the vehicle is rented again. But in summary, the price for the cargo van was a good value and saved us at least $1500 over paying movers. The Uhaul employee at Marginal Way was excellent, despite having a long line of customers to handle.

John K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexus D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josh M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD R. 
Évaluation :
2

You can hire some more people. This location, even before covid,has always been completely overcooked. For example, I haven't been there before, I showed up at 8:15 just so I could make a 9:00 reservation. Two completely overwhelmed employees managing a huge line. Many if not most of the employees that work there are excellent. They just need way way more of them. For the love of God, hire about 20 more people for this location. Again, this is way before covid ever came around.

David E. 
Évaluation :
1

Hello so I tried to return the van but nobody was at the desk, then I asked the guy was working on the trucks if there was anything else that was needed, he said just leave the keys in the truck, so then I double checked the link and it wanted me to take an active photo I do have a photo but not an active one so then I couldn't complete the rental. Then I tried to call and was on hold for 30 to 45 minutes make sure I didn't get an extra $20 charge and then I was hung up on after waiting on hold for 40 minutes, Now I've received an email with a bill that's an extra hundred dollars. I try the chat as well nobody is working, nobody was at the desk when I tried to return the truck, nobody's available on the phones, nobody is available on the char and you're overcharged me $100

kate M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brent B. 
Évaluation :
1

Hands down the worst u-hual I have ever even to. An I will never use there online reservations again. What's the point of a 930 pick up time if they make you wait in line until after 10 am to get NOT the truck you ordered with just enough gas to get to the gas station.

James E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DELLA O. 
Évaluation :
5

THANKS FOR GREAT TRUCK

Darryl D. 
Évaluation :
5

End of the month and very busy, the truck was a little dirty, but happy that i was able to get a truck since people werent returning them on time

Stephanie R. 
Évaluation :
5

Your customer service is unmatched. I had the loveliest time working with the front desk associates. They were kind, helpful, and incredibly accommodating. I just cannot say enough kind things about how great the staff at the Portland UHaul is.

Margaret G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ardes P. 
Évaluation :
2

Do not bump reservations without notice. I was 4 minutes outside of the 1hr grace period and lost my truck without so much as a phone call to warn me. Do not deploy a vehicle on an empty tank. A quarter tank should be a minimum requirement especially for a downtown location where gas pump access is an issue for a 26' truck.

Colin H. 
Évaluation :
5

the truck was there on time, the check out was quick and easy. Could not have been smoother.

Tracey W. 
Évaluation :
5

The gentleman who were working at this location we quite busy with customers, but they all made the experience actually fun and enjoyable. Great experience

Jennifer L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cicley R. 
Évaluation :
4

Moving pads were not in stock. Recommend when a customer orders online for a Xcountry move--the truck and supplies be ready and loaded.

Michael W. 
Évaluation :
5

Everything was communicated very well, and the moving help movers I was connected with (New England Moving Company) was great. Merci.

Melissa R. 
Évaluation :
4

I was charged for a dolley that we never got when we picked up the truck.

Marion J. 
Évaluation :
4

Staff was very helpful despite how busy it was at end of month, and trucks hadn't been returned on time etc. Staff handled situation as best they could & maintained positive attitude.

Holly L. 
Évaluation :
1

I'm supposed to get a discount because you gave my nephew a truck with no AC on one of the hottest days and the truck sounded like the motor wanted to jump out. So no I'm not satisfied. Your charging me $355 dollars for 2 days and we paid for the gas also it got dropped off in Blue Hill because the truck had issues and no AC. So again my nephew was promised a discount for me where is it?? He's got a heart condition and I'm disabled so why wasn't this truck serviced??

Melody or Scott P. 
Évaluation :
5

The guys working there are really nice and helpful.

Tani V. 
Évaluation :
5

The staff was very helpefull and respectful.

Claude M. 
Évaluation :
1

The equipment was filthy and not prepared for rental. I made an online reservation and check-in, then stood in line for over 40 minutes waiting to pick up the vehicle. The clerk, Chris, was more interested in exchanging personal stories with some customers than moving the line along. Eventually, the manager came and started helping the line move. The manager was very polite and timely with me, but it seemed he was the only competent employee working. I will not be returning to this location.

Griffin B. 
Évaluation :
1

We went into the store two times and both times the man at the counter was difficult and rude. The first time we were picking up pre ordered items. I gave him our order number from the email and he gave all the reasons why I was not in the right place. He wasn't remotely interested in helping me as a customer. I felt like I was inconveniencing him. I almost left thinking he was right. I was so confused so I went back in and had to insist I didn't feel I was in the wrong place. I wasn't. When he looked again, my order had been classified as filled or completed. He made some snide comment about how I missed the pickup date and then gathered the items. I thought maybe he was just having a bad day so I just let it go. Nope. This is how he always must be because next counter experience was exactly the same. I was there to pick up the truck and remaining items. I told him I ordered 120 blankets. He says to me, “120? I have nothing close to that.” I again told him I was confused because I prepaid so what do I do? I need the blankets and I paid for them 2 months ago. He gets all put out like I have ruined his day. I had to wait while he procured them. Customers do not matter at your store. My experience was horrible and I will never use Uhaul again.

Jane W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dave H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michelle T. 
Évaluation :
2

Move out pictures taken on the 25th, unit returned just like any truck rental. Move out not processed for days resulting in another month's charges even though pictures of a clean empty unit were confirmed received on the 25th. Seems like a convenient way to get some extra revenue even though the timeline is clear.

Timothy S.  |  Expérience générale 
Évaluation :
4

There is a lack of people to wait on customers. The employees there are extremely friendly and helpful. Also the setup is rather awkward outside.

Kathy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tyler E.  |  Online Move In 
Évaluation :
5

A good experience from start to finish. The gent that hooked the trailer to my vehicle was exceptionally kind and informed on the process. I believe his name was George. Will rent from them again at this location.

Richard E. 
Évaluation :
5

Unlock vehicle from phone so we don't have to walk all the way back to the office to wait for a key.

Butler C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary S. 
Évaluation :
5

Super nice folks and great equipment.

Tim R. 
Évaluation :
3

Truck was dirty.Pick up location was dirty and not friendly staff

Michael F. 
Évaluation :
5

I purchased the road side assistance insurance for “in case” scenarios, well the in case scenario happened. On the New Jersey turnpike, rush hour traffic of Kearny, NJ, my vehicle insurance for road side assistance arrived within moments before I could even have communication completed for Uhaul road side assistance. They offered to go ahead and tow the 4x8 trailer for me alongside the vehicle but I'd have to pay cash and requisition a refund for my coverage through Uhaul so that myself, 2 children, and 4 pets traveling from Maine to Mississippi wouldn't have to be stranded waiting for a Uhaul tow and then an Uber service. I FELT that Uhaul would GRANT the offer, first to save any incident that could occur in the turnpike waiting for their tow, swcondly because fifty dollars was way less than the coverage they'd be paying for a service to come. However, left up to the manager to make the decision whether to honor my out of pocket savings to them and security of the trailer, and my family from waiting in that scenario was NOT granted nor grateful of the way less expenditure should the former had happened and so Uhaul DECLINED paying my family back during our long road trip of much needed funds of $50 back. That is plain to see compassion, care, understanding, and gratefulness is NOT Uhaul a policy. So for Uhaul company I do not even give it a 1star review.

DONNA I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kim C. 
Évaluation :
5

Easy to navigate and quick service.

Pamela O. 
Évaluation :
4

I'm so angry at the guy behind the desk. I left a moving blanket that belonged to my client in the van last night (after I returned it). I tried calling but no one would answer. My husband went over this morning to find the blanket and was told it was never seen. My husband found it in the trash inside the building. Covered with coffee etc! Don't tell me it wasn't seen, when it was! Poor customer service!! I will spread her word about this issue

shannon S. 
Évaluation :
3

The truck was not swept out before I picked it up, there was no blankets and the dolly was not tagged other than that it was fine but could have used the blankets.

Ernest P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Beverly B. 
Évaluation :
1

I was charged $30-40 more than quoted. Ended up getting g my equipment from a different location due to no inventory. Two bad experiences in 6 months. Not impressed 

Joe H. 
Évaluation :
3

More staff

PAUL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith P. 
Évaluation :
5

I mentioned this to your associate who checked me in: The truck "stuttered" on acceleration from a dead stop. This did not seem too concerning at first. But the van stalled once when backing out of my driveway and again when I was stopped at a traffic light. It is important to note that I only drove a total of 28 miles. I am not a mechanic, but in the "old days" I would have suspected a carburetor problem. I would check this out ASAP before someone gets stuck. Otherwise, an excellent experience. Kudos to all at your Marginal Way, Portland, Maine location!

Paul B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

john G. 
Évaluation :
2

I have used U-Haul for many years. This move was complicated from Canada to Maine. Load/unload crews had to be coordinated, plus crossing the border and back. I made the reservation 8 days in advance and called the day before to confirm everything. [truck, dollies, blankets] We were moving heavy furniture and antiques. The blankets were crucial, and I specifically was told they were 100 % guaranteed. When we arrived at the appointed pick up time, there were NO BLANKETS!!. We were told to try Brunswick or Augusta! Really!!! Everything was on a tight schedule, and there was no time to drive around Maine looking for moving blankets. We were told we could get them in Canada at a U-Haul facility there. However, the Quebec stores were closed until 8-31-22 for summer vacation. The hardware stores were sold out. No Blankets!! Not supplying blankets when they were “100 % guaranteed” was absolutely inexcusable. Worse, when we returned and told the guy who checked us in, he said that they could have taken blankets from other trucks to give to us for the move. I have lost all confidence in U-Haul. They are not reliable.

Nancy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stan R. 
Évaluation :
1

Let people pick up at requested location. Actually find the truck and trailer for then and not have them search for themselves. Help them out car on the trailer it is called SERVICE and not make them pay another $20 on top of a $2100 invoice. Not give out trucks with identified problems with the tire causing it to go flat an hour done the road. ACTUALLY have a service center that you advertise as 24/7 so someone dues not spend 6 hours on the side of the road for a simple flat repair. Then send someone qualified who does not put a used tire and bends the rim causing another flat in less than an hour where they are left on the side of the road again for another 5 hours due to lack of efficiency and caring about your customers.

Robert S. 
Évaluation :
3

Poor customer service at reservations and uhaul pick up delayed multiple times. Will not be using uhaul services again.

KaitlynJade D. 
Évaluation :
4

Extremely busy location. Parking can be a problem at time due to the volume of customers returning vehicles.

MICHAEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Galen L. 
Évaluation :
5

I had an excellent, speedy, and easy experience reserving and returning my UHaul! The vehicle was perfect for us. Staff was super kind and helpful.

Lynnea M. 
Évaluation :
5

Great facility! 100 % satisfied! Thank you!

Kimberly L.  |  Expérience générale 
Évaluation :
5

Couldn’t have asked for a better place.

Jeff F.  |  Expérience générale 
Évaluation :
3

Staff wasn't very helpful in taking the auto transport off and even offered to help me take the car down only if I have him $20. Our reservation for the storage unit done online wasn't showing up in the system and so we had to book again online while there. There were no units of the original size we had gotten so we ended up with a smaller one and we barely were able to cram everything in it.

DANIEL Y.  |  Premières impressions 
Évaluation :
4

Arriving at the facility by car on Marginal Way and Just passing Cove St. I completely missed the entrance. Google maps had me come around the building go back up Co Street, I drove in the drive-up storage area and proceeded to find my way to customer parking. Upon reaching the front desk, Tristan explained that that was not in his normal position and tried to assist me the best he could. I told him I rented a locker online and needed to be shown where the locker was. He was not trained on the web self Storage. In hindsight he should have also asked me for my ID to verify who I was. I recall that I did get the code on the U-Haul app and sign up process and brought up the information on my phone. Tristan asked to see the code. He than showed me around the building to the indoor storage units. He showed me two keypads one to disarm my unit the other to enter the facility. He proceeded to answer all my questions with knowledge and was very helpful. Tristan explained that this location was temporary housing the vehicle repair as a new repair facility construction is ongoing. Tristan deserves recognition for being able to handle a position outside his own and providing me a good experience.

David P.  |  Online Move In 
Évaluation :
5

Incredibly friendly and helpful staff! Made my moving and storage unit renting experience smooth and easy

Alexandra S.  |  Premières impressions 
Évaluation :
4

Very convenient and staff was very friendly. Was pleased that nothing got water damage or infested by rodents but things were dirty, but generally very happy with my experience.

Leslie B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HERMAN F.  |  Premières impressions 
Évaluation :
1

Becky Coleman and the gentleman who closed out my account were very helpful and professional. Otherwise, everything about the UHaul experience I disliked - from the antiquated and frustrating way I would get charged a late fee despite you having my credit card on file, to the multiple times I showed up and my unit was locked by you despite my bill being paid in full every month. (Again, you had my credit card that has never expired or stopped working.) Your rates went up constantly, and half the time the trucks were parked in front of my garage in a way that made it impossible to access in off hours. Never, ever again.

Matthew R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NANCY A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kara L.  |  Expérience générale 
Évaluation :
5

Clerk was very courteous & professional.

janet c.  |  Premières impressions 
Évaluation :
5

STAFF WAS VERY FRIENDLY & HELPFUL. THANKING THEM FOR THEIR KINDNESS.

janet c.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard W.  |  Online Move In 
Évaluation :
2

Inconvenience with card access issues and customer service over telephone was not helpful with trying to fix card access issue. No one reached back out to me like customer service said they would.

shavonah b.  |  Premières impressions 
Évaluation :
5

I found the staff to be friendly and helpful. The one concern I do have is the key card. There was a period when there where on going issues with it working properly. Overall I was extremely pleased with my experience.

Franklin D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Erica A.  |  Premières impressions 
Évaluation :
5

Excellent service excellent people

bernard h.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

rebecca v.  |  Expérience générale 
Évaluation :
5

Professional, efficient, friendly

John H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joseph k.  |  Expérience générale 
Évaluation :
5

Chris is awesome! Thank you for the great service!

Matthew D.  |  Premières impressions 
Évaluation :
5

Very helpful

Bartley H.  |  Premières impressions 
Évaluation :
5

Propane leak or backdraft is very strong and gave us headaches.

melanie c.  |  Premières impressions 
Évaluation :
5

Very nice, polite, and professional.

Sandra M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

joseph k.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kara L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan G.  |  Expérience générale 
Évaluation :
1

Your front desk staff was so bad I was there crying last night at 7p trying to move my items into storage. She was confused, explained things incorrectly, and left out pertinent information like the loading bay closes at 5....not 10. I had to go back to the office a total of 5 times for various reasons because she was so so bad. She said the key card was activated, it was not, she lost my account and couldn't find me again somehow, she said there would be a lock in the unit and had me put away the one I was purchasing....there was no lock. Just all around awful experience, would never recommend.

Julia W.  |  Premières impressions 
Évaluation :
5

Process from renting the van to renting and moving in my items went extremely well. Manager on duty was friendly and very helpful,. Merci

Robert B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen D.  |  Expérience générale 
Évaluation :
5

Everyone was very helpful and a great experience overall. I had intended to only need storage for a month or two, but with quarantines, I ended up being there for 16 months!

Rachel A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha T.  |  Expérience générale 
Évaluation :
3

Was told my reservation came with a. Free lock and was then charged for one because the free locks were for online check in only. Wish I would have knew I would have brought my own.

Tyler M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher M.  |  Expérience générale 
Évaluation :
3

Would have been happier if they got my name correct the first, second, or third time I went in. Had to wait for them to show me how wrong they had my name in the computer and they also input my email incorrect at one point so I wasn't receiving any notifications. And finally I payed late by accident one month and they didn't take the lock off for 5 days for some reason. The facility is great but the employees need some training

matt c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel D.  |  Expérience générale 
Évaluation :
4

Understaffed, and I called 3 times and waited on hold 20 minutes and when I got through was told I didn't have a unit waiting even though I had confirmation and a reservation number from my online order. When I arrived I was given a unit that had a lock on it. The manager walked out to the unit with me and removed the uhaul lock. She was very helpful. It took 45 minutes to get it all worked out and I had movers waiting and getting paid to wait. The man who took back the truck, Griorgi? Was super friendly and quick.

John B.  |  Premières impressions 
Évaluation :
5

Ryan is FANTASTIC !!!😁😁😁

Jennifer G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ericka A.  |  Premières impressions 
Évaluation :
5

All of the staff were really nice and helpful

Daniel D.  |  Premières impressions 
Évaluation :
5

Ryan and Latoya were both great!

Kara L.  |  Premières impressions 
Évaluation :
3

Service was always very slow but helpful and friendly when you got to them. I'm assuming it's a staffing issue

Trey C.  |  Expérience générale 
Évaluation :
2

I got a code to get in but it never works. FRUSTRATING to say the least.

BOLIVAR B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K.  |  Expérience générale 
Évaluation :
5

The store manager, Ryan, could not have been nicer. We had a bad UHaul truck rental experience in Massachusetts, and the storage experience in Maine was the antithesis of that. It was truly exceptional even though our larger space had gone to someone online, I walked out not feeling bad about it. A+++ UHaul!! The whole staff at this facility is nice!

Melisa F.  |  Premières impressions 
Évaluation :
5

The general manager Ryan is the best. Very helpful.

eleanor h.  |  Expérience générale 
Évaluation :
5

All employees at this location were helpful and courteous.

David C.  |  Expérience générale 
Évaluation :
4

Im not sure why I'm rating my "move in" experience now. That is actually stressful.., to get a message that implies there is a mix up of some kind. Ive had my storage space for 4 years! Everything else has been really pleasant.

heather s.  |  Premières impressions 
Évaluation :
3

We were told a storage unit was included with our truck rental. When we arrived no unit was reserved. We got that straightened out and then told we had to buy a round lock. We did. Then in the storage unit was a new round lock. So we moved our stuff in and went to get a refund on the purchased lock. We were told that the lock was necessary and no refund would be given. If we had gone to the storage unit first we would have had a free lock. After going round and round we asked for the manager who refunded our lock purchase. Bad communication and somewhat rude and non understanding staff

Dennis D.  |  Premières impressions 
Évaluation :
5

Glenn and Ryan really rocked. There were so many customers and returns they were juggling on Mother's day, but they got to everyone and solved all the problems. They helped us get to Saco for a better fit, because this location doesnt have freight elevators for the second floor which was just something we couldn't do. They were kind and courteous even under so much stress! A+++++++ for them

Margaret C.  |  Premières impressions 
Évaluation :
5

Great personnel.

Ramon R.  |  Premières impressions 
Évaluation :
5

The people at Marginal Way are great--always so helpful and nice. The facility is very nice. My only problem is: apparently storage unit 3240 gets wet! I did have some damage to one chair and lost one box of books. I would recommend not renting that particular unit. Everything and everyone else there is stellar. Top-notch.

Mary/Robert C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrianna T.  |  Expérience générale 
Évaluation :
5

The staff were all helpful and courteous, even going out of their way to assist us. Merci.

David C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sharon B.  |  Expérience générale 
Évaluation :
5

I recently bought a house and no longer required a storage unit but I had my space for three and a half years and always had a great experience. The staff were great and so helpful and polite. I always felt like my valuables were safe and would definitely recommend using Uhaul for storage needs.

jennifer r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dorothy G.  |  Expérience générale 
Évaluation :
4

The staff was very helpful and courteous!

Carol M.  |  Premières impressions 
Évaluation :
3

The practice of separate bills for each unit when I had two units led to double very high late fees. I went online and put the payment on auto, then received a few days later a letter telling me that if I put the payment on auto The late fees would be refunded. They were not refunded and I got another late fee the next month for one unit which is when I found out that each unit was charged separately. I went in and explained and the single late fee was refunded, but I was told that it was to late to refund the first two.

FREDERICK D.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Dana s.  |  Expérience générale 
Évaluation :
5

We didn't access our storage space much at all, but when we needed to get in we were able to do so and the staff was helpful when we couldn't get our key card to work. We will definitely consider using u-haul again and will recommend to anyone looking for storage in Portland.

Susan W.  |  Expérience générale 
Évaluation :
5

RYAN IS A HOME RUN GUY. Unfortunately you have an IDIOT AT YOUR BRUNSWICK OFFICE who wanted to charge a drop-off fee twice the rental fee for a defective trailer rental where the hitch detached while on I295. Only because of my experience driving trucks was I able to prevent what could easily have become a catastrophic accident. And the fellow who rented and hooked up the trailer in S. Portland needs serious training in properly securing the chains. You need guys like RYAN on the job and the schmuck in Brunswick needs to find a job washing dishes. If anybody up the food chain wishes to discuss further, call me. 239-293-8180

Paul R.  |  Premières impressions 
Évaluation :
3

A couple of my belongings took moisture damage. Long, slow moving lines at front desk. Understaffed? Fake plant in public restroom is covered in dust. Looks awful. Friendly, respectful staff make up for it.

MICHAEL V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAHFUZ F.  |  Expérience générale 
Évaluation :
5

Family member passed I owed a grand Ryan said don't worry about it just clean ur belongings out it wasn't for the money workers have a heart

Robert H.  |  Expérience générale 
Évaluation :
4

For some reason I was charged $94,95 after canceling my unit. I discovered it when looking at my bank statement. Spoke with a UHaul representative and am waiting to see if it gets resolved.

Bryan G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Soozie L.  |  Expérience générale 
Évaluation :
5

The staff were so helpful with answering all my questions and helping me upgrade to a larger space when I realized the space I had rented online was not large enough.

Donalee S.  |  Online Move In 
Évaluation :
5

I want to take a moment to praise one of your employees at the Marginal Way location in Portland, Maine. Ryan Lent waited on me several times over the past month when I was there for vehicle rentals and returns, and purchasing moving supplies. Ryan was also there on the day I moved my belongings into the storage unit. Ryan walked me to the unit, assisted with the lock, explained the process. He was very patient, professional, and helpful to me. I am very grateful for the services available at your location, and will be happy to refer friends and family. Diane

Diane N.  |  Online Move In 
Évaluation :
4

There was some difficulty on which building my unit was in. I tried the first building and could not access. Then spoke relish two workers who directed me to another building which was wrong. Then just walked in and waited for an agent to find my unit. Thanks

Rodney M.  |  Online Move In 
Évaluation :
2

I used the uhall drive up storage units in downtown Portland Maine for 3 months. The units were not clean when I took possesion and by design are not well sealed from environmental polution, risk of contamination from adjacent units. On a number of occasions while I was accessing my unit for storage, I noticed people that were using there unit as "tiny homes" smoking, lounging, napping even in their unit.

Yvette K.  |  Expérience générale 
Évaluation :
4

Received no information on using access card. First entry the employee opened the door. On second attempt to enter, followed instructions on keypad and card did not work. Was able to access after employee opened door. Card still does not work.

Joshua D.  |  Premières impressions 
Évaluation :
5

Thank you. Your assistance and availability is greatly appreciated!

Michael Q.  |  Expérience générale 
Évaluation :
4

Thanks for the service and trust and i will be sure to let others know that you are the best..

Bienvenu K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John J.  |  Expérience générale 
Évaluation :
1

STAY AWAY!!! They play games after games after games. There is no GM so it's the wild west! They DO NOT honor their own benefits that you pay for that is CLEARLY LISTED ON THEIR SIGNS! They wanna be nosey and watch you with you OWN STUFF. Multiple complaints fall on deaf ears. And if you complain about their crappy service they wnd up taking more of your benefits away but keep charging you the same rate. Multiple complaints to corporate with ZERO resolution. They you feel like your doing something wrong for using the storage unit THAT YOU PAY for. Place is absolute joke!!! I went right down the road to a competitor with NO hesitation. What a complete waste!!!

reynaldo c.  |  Expérience générale 
Évaluation :
3

I called many times but never received a call back. My storage unit had no lighting in it.

elizabeth h.  |  Expérience générale 
Évaluation :
3

I had planned on a dozen blankets for usage. And after driving south for many miles through tolls realized and doubled back. Only bad reservation issue.

Ronni-Jo C.  |  Premières impressions 
Évaluation :
5

The only thing is that I thought it was a little pricey, other than that good experience.

Ashley M.  |  Expérience générale 
Évaluation :
5

Very impressed with the size, helpfulness and cheerfulness of the staff. Top rate!

ANN K.  |  Expérience générale 
Évaluation :
3

The storage unit had sticky candy melted on the floor. When it was noticed, I should have been offered another unit or it should have been cleaned.

Bryan H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guangyao L.  |  Expérience générale 
Évaluation :
5

facility was very large but well maintained. staff friendly and courteous. Very, very glad they were able to accommodate a last minute need for storage.

ANN K.  |  Premières impressions 
Évaluation :
4

I ended up not keeping the unit because the 1-800 agent told me the unit was ground floor...or if it was second floor there would be an elevator. Unfortunately, neither was correct - and the stairs were small and would not have allowed us to move in some of our larger items. All the folks at the store were awesome and very helpful.

Aymes B.  |  Expérience générale 
Évaluation :
5

The garage doors close at 7pm, I was unaware. However, staff was prompt at helping us out.

Benjamin C.  |  Premières impressions 
Évaluation :
4

Thank you for your professional services. Continue to add more storages so we can be satisfy at any time. Good look and success.

MVITA M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna R.  |  Premières impressions 
Évaluation :
3

Covid is making everyday tasks harder. I think uhaul is doing a good job at keeping people safe

Nichole H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT E.  |  Expérience générale 
Évaluation :
2

Expensive and my boxes got wet.

Adam G.  |  Expérience générale 
Évaluation :
5

The Strout girls and George were awesome!!!

Deb S.  |  Premières impressions 
Évaluation :
2

You need more staff, more parking, more and easier access to interior storage with more bays and more carts, MORE DIRECT ACCESS TO TRAINED AND INFORMED PHONE/COUNTER STAFF. Hire cheap get cheap. Usually young. IMPORTANT: I talked to 2 employees on the call-center line and neither had accurate or satisfactory information both of which was vital and time-sensitive. Third individual had the right info and assurances. I fell on ice on street where I was forced to park because the U-Haul lot was full of trucks and vans on a slow Sunday morning. You charge for EVERYTHING connected to your business. The least you can do is to provide a commensurate service. Doing otherwise labels you as arrogant because you are the "only game in town". Your attitude is "take it or leave it". Have heard it more than once. Now I know first-hand.

Martha B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen L.  |  Premières impressions 
Évaluation :
5

Excellent

Betty G.  |  Expérience générale 
Évaluation :
5

George is always so pleasant and helpful with helping me to gain access to the unit when I forget how to check in with the card.

christine r.  |  Expérience générale 
Évaluation :
5

I was so impressed with the service I received and the willingness of the staff to work with me and help me find the right solution for what I needed. Thank you so much for all of your help!

Kristy M.  |  Premières impressions 
Évaluation :
5

On what could have been a very stressful day the staff at the Marginal way Portland location went above and beyond expectations to help me.

April E P.  |  Expérience générale 
Évaluation :
5

Great experience

CHARLES F.  |  Expérience générale 
Évaluation :
4

Aucun

Christina C.  |  Expérience générale 
Évaluation :
5

My comments can not express the satisfaction I experienced with this company and specifically, the employees. They surpassed my needs and requests always with the utmost kindness and respect.

Trisha S.  |  Expérience générale 
Évaluation :
5

Terrific, very convient location, never a problem, very helpful. Have rented several vehicles there also.

JACK G.  |  Expérience générale 
Évaluation :