Évaluations des clients U-Haul Moving & Storage at Slaughter Lane

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Slaughter Lane

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Ronald B. le

Évaluation :

Not what they can but make the app user friendly. The staff at this location is very helpful

Jeffrey M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Anthony H. le

Évaluation :

Was very satisfied and would use the slaughter location again. Nice friendly and helpful staff!!!! Anthony G. Hernandez

Nitsia H. le

Évaluation :

Mrs. Rech was very friendly and helpful.

Peter E. le

Évaluation :

Le client n'a pas laissé de commentaire.

Dominic S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Rebekah M. le

Évaluation :

Excellent customer service! Very helpful and friendly. Team went above and beyond! Would highly recommend!!!!

Joel R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Victor V. le

Évaluation :

Le client n'a pas laissé de commentaire.

Denise M. le

Évaluation :

Pictures online are not the actual size of the storage unit either is the description of what can be placed on the selected unit size

charles t. le

Évaluation :

Excellent

CHRIS C. le

Évaluation :

Great customer service! I rent alot of uhaul trailer and this representative is by far the the best I have worked with!

Auzunay C. le

Évaluation :

I will not be using this company ever again! I was charged 180 dollars for driving 100 miles when I drove nowhere near that amount...I would never recommend this company to a friend

Ricardo H. le

Évaluation :

I rented this vehicle for 501c3 non profit organization. When I checked in I did not have the EIN with me. When I returned the vehicle I had secured my organization's EIN. The staff was not able to enter the EIN after the contract had been initiated and we were charged the tax. This seems like a simple process that could be accommodated even after the contract has been initiated.

Danielle M. le

Évaluation :

It took over an hour to strap in our vehicle into the auto-transport, and then figured out that our vehicle was not strapped in correctly. Luckily, strangers at a gas station had noticed and helped us secure our vehicle. However, our vehicle could've easily fallen off the trailer and caused a huge scene.

Russ R. le

Évaluation :

very clean, professional, knowledgeable. i’ve been here more than once and this location always has good service.

MARK G. le

Évaluation :

Overall every thing was perfect. That's why I always keep coming back .

Hal W. le

Évaluation :

The rep I rented the truck from was really having a struggle with the task, making the simple truck rental painfully slow. Perhaps she was new and unfamiliar with the software, she did finally ask her co-worker, who basically coached her and answered my questions, while waiting on her own customer. Everyone has to learn, and multitasking can be a challenge, I'm hoping that was the issue here. Other than that, it was a satisfactory experience.

Joe N. le

Évaluation :

Representative was helpful and friendly. I will definitely use this location in my future moves.

Kathy D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kathy D. le

Évaluation :

Le client n'a pas laissé de commentaire.

LIlly P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Luis R. le

Évaluation :

The truck was clean but had over 120,000 miles on it and the cab was beat up inside (driver side visor retainer missing so visor moved around and the driver seat was ripped, exposing foam stuffing). Check in and check out went very smoothly.

Roshan N. le

Évaluation :

Le client n'a pas laissé de commentaire.

MARSHALL W. le

Évaluation :

Not enough parking and driving space. Need more counter people.

Marsha V. le

Évaluation :

I have been a customer in this location and they take good care of me and my needs

Maricela R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jeffery B. le

Évaluation :

Manager did a great job. He was working with his apparently employee that was still learning the process. Found it refreshing that a manager was willing to teach, answer issues that arose during the process, and work with another customer at the same time. When I need to get another trailer I will be back.

Kristopher S. le

Évaluation :

I had to call to make a complaint about this store and even after going around to the store manager or some sort of manager to secure a rental. I still was receiving zero help from that person through out my visit despite the constant system issues that were happening while trying to secure the reservation I made, this is after I was told there weren’t any more trucks available for the day. Yelp reviews ?

Larry M. le

Évaluation :

I called like I was supposed to and reached a machine. I left a message that I would be returning it close to cllosing time. As I approached the door a female employee looked at me and locked it in my face. How would that make you feel?

Morgan H. le

Évaluation :

This is the 2nd time I've rented a trailer from you haul in 2 weeks. Both experiences have been fantastic :)

Daniel E. le

Évaluation :

The employees were very attentive and helpful. The manager was also very helpful. The process was very quick and easy. I would return to this location.

Silvio C. le

Évaluation :

Le client n'a pas laissé de commentaire.

RUBEN C. le

Évaluation :

the staff is very professional

Brian S. le

Évaluation :

Everybody was warm and friendly. I would highly recommend either locations and I will definitely use you all again in the future.

JOSE L. le

Évaluation :

Great customer service, everyone was very knowledgeable in all aspects of their equipment and capabilities! Thanks for making my move easier and convenient

Shane B. le

Évaluation :

People were very helpful and quick!

Angel R. le

Évaluation :

I am very unhappy with the customer service I recd getting my storage, the rental price, her attitude towards me and many others. I rent trucks from you guys. I will look for another location. Not hap

MARIANNE R. le

Évaluation :

Everyone was courteous and very helpful. They gave detailed instructions as to how to access my climate controlled storage unit. The unit and floors were very clean.

Elizabeth L. le

Évaluation :

We have used this location for years for all our storage needs (to store items, transport items) and even to fill our propanes tanks. The staff is always friendly and helpful. Highly recommended!!

ronald s. le

Évaluation :

Muy buenas instalación dios los bendiga

Jeff O. le

Évaluation :

The group at this location were incredibly helpful. Orlando and his team followed up with me in a timely manner and helped make the checking and unloading quick and painless. Employees were amazing!

ANGEL J. le

Évaluation :

Too elongated miscommunication!

herbert c. le

Évaluation :

The 10-ft truck that I rented from y'all when I open the back had roaches crawling all through it the every time I opened my storage unit the alarm went off

tom m. le

Évaluation :

a minor dispute was handled quickly and professionally. Thank you, Orlando.

SYLENA S. le

Évaluation :

Some of the employees are very helpful and other seem to ignore me and don’t assist me with my needs. Maybe a culture thing but I consider it annoying.

tom m. le

Évaluation :

Great HELP and service from the staff at this Slaughter Lane office. THANK YOU. Tom Madsen

Sina S. le

Évaluation :

Great customer service. Very friendly and helpful. Thank you

kathryn A. le

Évaluation :

Informed the office I was moving out of my unit and was told I would get an email once it was processed.... next email I received was to inform me my rent was overdue...

Mike R. le

Évaluation :

had issues checking in and out of the units

Lori H. le

Évaluation :

Great staff. Clean and easy access. Safe and climate controlled for my antique furniture.

Mary R. le

Évaluation :

Great service they are quick to get you in and out.

Xochitl R. le

Évaluation :

Do I receive a pro-rated refund since I left on 6/3/19 and it was paid thru 6/21/19?

Connie C. le

Évaluation :

Would use again if needed

JOSEPH M. le

Évaluation :

Good experience overall

paul r. le

Évaluation :

Great job all around

stephanie m. le

Évaluation :

The owner and his staff were always very helpful and the facility was clean and safe. I will recommend this store to my family and friends.

jamie y. le

Évaluation :

Service was good.

kimberly c. le

Évaluation :

Great service

Mathew T. le

Évaluation :

Very helpful and friendly.

Anthony M. le

Évaluation :

Took a longgggggg time to check out. Like upwards of an hour.

Jordan R. le

Évaluation :

very good and very friendly

Connie b. le

Évaluation :

This U-Haul storage facility is clean and easy to use. I felt like my things were safe. It was just too expensive.

ELIZABETH W. le

Évaluation :

U-haul is a very safe place to store things and the price for climate control is reasonable. There's a large elevator, lots of carts, good cart ramps, and good docking ramps. Well staffed, clean.

Mathew T. le

Évaluation :

Outstanding staff and provided help immediately.

Gabrielle G. le

Évaluation :

Great facility- easy move.

tiffany p. le

Évaluation :

The manager and staff provided outstanding customer service. I will definitely be recommending this location to friends and family.

Star M. le

Évaluation :

We were greeted by the store manager and I can't tell you how impressed we were with his hospitality. It was a wonderful welcome back to Texas. Everyone there was absolutely wonderful! So helpful!

Soila G. le

Évaluation :

Given poor size selection advice that caused us to move twice hence two charges. Only manager made good decision in second move. Live and learn

carl b. le

Évaluation :

My first selection for storage would be U-Haul. They seem to be located at an easy access area. The prices are equal or better than most place. The people are always there to help. Carl Banic

Edgar M. le

Évaluation :

Convenient location as well Satisfied customer, thank you for all your assistance

karen m. le

Évaluation :

Courteous staff

william t. le

Évaluation :

Roaches were seen in the facility and I had some concern regarding the safety of my belongings due to the fact I found automatic sliding doors were found unlocked around 3 am.

maria c. le

Évaluation :

Great staff everyone was very professional & friendly. Outstanding customer service

Edie H. le

Évaluation :

Service was great. The girl who waited on me was very sweet & helpful. The facility is very nice & clean

Grace G. le

Évaluation :

Michael was particularly helpful in my move out process. Very friendly too.

Elizabeth L. le

Évaluation :

This Uhaul is great — quick in and out. Everything was ready to go which minimized our time there.

Soila G. le

Évaluation :

Had to wait over 30 minutes to get service due to there being only one person running the register. If someone is not qualified to run a register then they should not be loitering in the checkout are

Laura C. le

Évaluation :

The building is clean and well lit, the staff was helpful.

SUSAN F. le

Évaluation :

The staff was always very friendly and helpful

GEORGIA G. le

Évaluation :

I have been coming here for 4 years for all my moving & storage needs. Every single time it is a great experience. I recently moved to Buda & will continue to come to this location for future needs.

manuel s. le

Évaluation :

I rested a u-box. When is cam to pick it up out of storage. I was not aware that they needed 24 hour notice to get it out of storage. When checking out U-haul should inform people to avoid delays.

Eric R. le

Évaluation :

Great experience.

GREGORY D. le

Évaluation :

Great customer experience