The staff is overwhelmed speaking to walk in customers and giving out maintenance requests to staff. They also are required to answer the phones. It is hectic for them. They should receive additional training to help support their roles, interpersonal relations, and managing tasks.
adriane c | Overall ExperienceSelf Storage Units in Austin, TX, 78744
U-Haul Moving & Storage de Slaughter Lane
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- 4,0 - Cote moyenne des clients
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The UHaul storage building is on a very busy corner with limited parking, but the storage units are clean and well lighted. Also, the staff was courteous and helpful.
Rod D | Overall ExperienceClean and staff was helpful.
Jerry E | Overall ExperienceSomehow had roaches in one corner of my unit and they were babies! I haven’t been to my unit in months since I picked up my fall decor and I haven’t returned anything! Now all of a sudden I find roaches 🪳 I have not seen a house roach since 2010
shelia s | Overall ExperienceIt is
Alonso G | Overall ExperienceCarmen is literally the best ever. Someone should give this woman a raise and a bonus! She is so kind even though this story is always wildly busy. Most recently, I was moving out of my storage unit and trying to get movers to move my stuff into a UBox to ship to Illinois. I was so close to cancelling the order, after finding out that the Slaughter Lane location temporarily paused UBox services. Carmen literally drove to the Ben White location to get my UBoxes and bring them to Slaughter Lane, at no charge to me. She was communicative, friendly, and kind when I needed it most during a cross country move. She also coordinated with my dad, who helped manage the move in Austin since I am already in Illinois. She was sweet and kind with him the entire time. Can’t thank her enough or reiterate: GET THIS GIRL A RAISE!
BRITTANY S | Overall ExperienceThe only complaint I have was the long lines at the counter. The place was just very busy and they seemed to be doing the best they could. I would recommend! I also rented a truck for both move-in and move-out and was happy with that process as well!
Sherry K | Overall ExperienceCarmen was very helpful and friendly
CYNTHIA S | First ImpressionsThis unit served its purpose and it was easy to manage the unit through the app. However, a new employee did stress me out quite a bit by making me believe my unit had been emptied and calling me to ask if I still wanted it the morning of Friday, August 16. That led to the start of a police report I allowed to expire when I finally got a call back saying, "Oops! Wrong unit (even though they'd been telling me my exact unit number was emptied)." That is ... Something you may want to double check before calling a customer. Sorry if I came off a little hot in the voicemails to the manager's number I was given, but I'd argue that would be a pretty anger-inducing call for anyone! Overall, not a bad experience and I really appreciate this place processing my move out quickly so I wouldn't have to pay for a month where I didn't need the unit, but just make sure new employees know to double check certain things and have empathy for the person on the phone.
Joseph S | Overall ExperienceU Haul, is the best and real organized. Professional staff. Always making it fast and beet prices
Richard R | First ImpressionsI saw dead roaches on the floor of the 4th fl where my stuff was. There were no dollys to move bc the homeless stole all of them and they weren’t replaced and I had to buy my own. Managent did nothing to help annd didn’t even seem to care that they had no equipment to help their customers. I called this location several times and nobody ever answered their phones so I was always transferred to the main uhaul line-I left a note for management to get back to me and she didn’t after 3 weeks so had to reach out yet again. It’s poorly run and that is seen everywhere.
Marcia S | Overall ExperienceThe location was very busy and there was only two employees working. It was stressful and irritating. The gentleman at the desk was handling two customers at the same time. He needs a raise. He is the only reason I'm leaving an average rating. Otherwise it would be below average. You need to have more employees working. I wasted a lot of time waiting in line after driving 15 hours to get there and just wanted to be done. HIRE MORE PEOPLE! The front room was jammed packed with boxes, that you only had one way in and one way out. I had to climb over things to get out.
Victoria C | First ImpressionsAll the people that work in that location really do go above and beyond for you. Yesterday they can be busy at times. Probably due to the excellent service at this location! Carmen the manager took care of everything thing in the absolute best way possible. Carmen and her assistants are well trained professionals. They make you feel welcome and valued.
ROBERT H | Overall ExperienceIt was very hard to access the building. Frequently the employees would park trucks and trailers in front of the loading bays so there was no or very limited access to load/unload. On our move-out day we rented a truck at 6:30pm and while I was in the office renting the truck, an employee parked a trailer in the only available bay. We only rented the truck for 12 hours. We asked them to move it and they told us no then left to go home. We had to wait for other customers to leave, then use a non-truck bay with only two hours left to closing. We weren’t able to load everything into the truck because of the lack of time. We had to return the truck and come back several times in our car to get the rest. That’s not acceptable. Even when you could find a spot, it was always crowded and hard to back into. There was always a cause for significant delays, both moving in and out. There was even one day I was stranded on the road, I couldn’t even turn into the parking lot of the building, because it was crowded with trucks that were dropped off. They need a better system or alternative parking for the dropped off trucks because the current system makes everything harder for the storage customers. I will never use this location for storage again. It’s not worth the hassle.
REBECCA F | Overall ExperienceEverything was great except the price hike after each year.
Award M | Overall Experience