Explain to me how the hell I ended up being charged over 130 $James T.
Moving Truck Rental in Austin, TX at U-Haul Moving & Storage at Slaughter Lane
Pour nous contacter
Austin, TX 78744
(Next to Home Depot)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
One-Way and In-Town Local Rentals in Austin, TX 78744
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
Évaluations des clients
- 3,0 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
Hard to rate this one. This is my 2nd time returning to this location. The 1st time was great back in December 2017. This time, not so great. The person checking me in didn't know the difference between 1/8th of a tank and 1/4th of a tank. I didn't want to argue so ate the extra charge. Sucks, but I was on my way out with my uber.EDRIAN S.
good Customer service not cheat the peopleANWAR T.
The personnel were excellent. The location was extremely busy, yet the employees were pleasant, and quick with service. Redarion Harris deserves recognition.Jason B.
Drop off could use some improvement. It was not clear on where exactly the dolly I rented needed to be left. And the Web site happens to be down which give me concerns that I would be charged late fees. Other than this everything else was very satisfactory. ThanksLEONARDO EZIQUIE L.
Exceptional customer service! Staff was friendly and helpful. Going well above and beyond my expectations.JAMES W.
Was overcharged $55+, now disputing with credit card company b.c. Uhaul doesn't pickup their phone.TREVOR H.
Staff was friendly and helpful. I would use this location again.Eric D.
Very happy with service providedHENRY D.
If you change the location on someone, actually notify them properly. The email telling me about the change just said my uhaul was ready for pickup at an address. I didn't realize the location had changed because I haven't memorized the address I selected for pickupBENJAMIN L.
Check in was 1 hour. Vehicle very dirty and smelled of smoke.Patrick W.
This was by far one of the worst experiences I've had with a company. Please don't have a phone number if you aren't going to answer it. I rented a cargo van and returned it within hours same day and before close. I proceeded to get a call on the following day claiming that I didn't turn in the van. I tried calling for a follow up and was on hold for over 30 minutes. I went to the website and tried requesting a call back, and there was an error on the website that didn't allow me to request. I tried the chat feature with no luck. It wasn't until I finally went back to the store to get a response that I had to wait again for the employees to figure out the problem. It was as if I inconvenienced them for inquiring. What a waste of money. I truly can't believe you are charging ridiculous prices for such horrible service.JESSICA C.
Truck was dirty. Windshield was so dirty, we had to wash it before we got on the highway. When we dropped off the truck, they charged a $25 cleaning fee because we answered the question â€œis the vehicle clean for the next family to useâ€. The truck needs to be cleaned before someone else uses it. We are in a PANDEMIC! No guidance regarding where to leave the key and there is a huge burn spot in the lot with broken glass. It looks like a homeless fire/campsite in the parking lot.Julie P.
There was only one person at the inside desk when I returned the cargo can. A little disappointed that u had to wait almost 20 minutes. But that was the only thing that bothered me.Denise G.
There was only one person working behind the desk, waited in line for 30 minutes before it was even my turn. Many people left because the wait in line was taking so long. Would be efficient and bring in more peopleLIKHITH M.
U r doing just fineCOREY H.
Everything was fine. Easy to return after hours with the website.TERRY I.
Everyone was great at the Slaughter Ln. location in Austin, TX. Had us in and out quickly. Didn't waste any time when I returned to drop off the trailer. Really friendly guys too. If I ever need a truck or trailer, I will definitely be back to this location. Thanks Uhaul!DELMER W.
Gilbert was fantastic in helping us out with our rental. It turned out that when the receiver hitch was installed on our vehicle by a dealership, the electrical wiring was completely forgotten about. Gilbert promptly took our vehicle and hooked everything up on the spot, no questions asked. All of the other staff was in great spirits as well and this made for an easy hassle-free experience.Ryanne C.
No Key Drop off!!! I went to drop off the keys 30min after they had closed and there was no key Drop off box. Now I have to drive out of my way in the morning to drop them off when they're open.Dylon D.
Employee John Martinez threatened and told me to go fuck myself after being told he and his colleague made a mistake checking the uhaul in and over charging us 150.00. This is recorded in the cameras on the property and will be escalating this incident.Robert F.
It was all great, thanks.George P.
nothing the experience was awesome especially the young man who checked me i ðŸ˜ŠBobby B.
Understaffed location, A/C was not functioning, Nobody was working in the drop-off area upon return - got sick of waiting in the truck and went inside to drop off keys. When I reviewed my receipt, I see that my gas was marked at 1/8th of tank and I was changed an additional $55.50. This is BULLSHIT. I took at picture of the dash upon dropoff. The fuel is CLEARLY just above the 1/4 tank marker (slightly above where I picked it up at). This is fraud and theftGRAHAM T.
They don't answer the phone. Everything was done by an app--we didn't use all the mileage I thought we would. The app automatically charged us. I put this in the comments section. There was also a long wait to pick up the uhaul.THERESE M.