Customer Reviews for U-Haul Moving & Storage at Slaughter Lane

9 786 évaluations

9001 S I-35   Austin, TX 78744
(Next to Home Depot)

(512) 280-3232

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(512) 280-3232

9001 S I-35
Austin, TX 78744
(Next to Home Depot)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

Ryan B. 
Évaluation :
3

I paid for items I never received and was refused a refund. The store is unorganized and chaotic. Only one staff member helping a line of at least 10 patrons.

Meili D. 
Évaluation :
1

The reserved auto transport was not there, the truck had trash and broken glass from the previous renter. The counter attendant was horribly unhelpful and downright dismissive. I will never rent from a uhaul company location again.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron S.  |  Expérience générale 
Évaluation :
2

Not one of my reserved items was available at the time of pick up and I had to beg the staff to help me strategize alternate solutions. No one in the rental locations are empowered to help when the inventory is not available. I had to go to multiple locations to try to get straight answers. I came back the next morning and luckily the truck was available but not the trailer we reserved. Our cross country move was totally screwed and we had to go purchase a trailer which was a $1300 expense we were not anticipating. I won't use UHaul amount of stress caused in an already stressful time.

Andrew M. 
Évaluation :
5

Muy buen servicio

mayra c.  |  Expérience générale 
Évaluation :
5

My original location apparently wasn't a U-Haul vendor and I had to bounce to this one with was frantic and stressful. Luckily there was a space truck, otherwise my moving process would have been extremely horrible.

Alfred P. 
Évaluation :
3

Vehicle trash underneath and behind the seats. It vibrated at 55 mph. The vibration was significantly worse at 60 mph and nauseating at 65 mph. Also, why does UHaul allow you to make a reservation online, & then disregard the optional items like furniture pads. If I didn't need them m, I would not reserve them.

Tim W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rose T. 
Évaluation :
2

A lobby full of customers only one person helping them. I had a fuel issue when picking up the vehicle. They directed me to a link on my contract which I never found, because they could not adjust it themselves. Exactly what I thought would happened. I was charged for fuel. According to their math the truck required five gallons of gas for the 29 miles I drove it. That's less than 6 miles a gallon. Ridiculous! A semi truck gets better gas mileage than that. As soon as I get another free moment I will contact the location where I rented the truck to dispute the additional fuel charge.

Manuel E. 
Évaluation :
3

I was charged a fuel surcharge and fuel even though I put more than the needed gas in the van before returning it. I had to call the corporate number to resolve this. When I dropped the van off at 5:30pm an overweight man was sitting down eating a cup of noodles and told me to just leave the key on the counter and go and that he would take care of it.

Steven G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Joseph M. 
Évaluation :
3

Corner units are in the sun and summer heat exceeds temperature "climate control" standards. I get that I secured the unit at the last minute but am still highly disappointed in the outcome of my valuable pieces after baking in the sun day after day which is I ended my lease sooner than anticipated.

AMANDA B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Izar T. 
Évaluation :
3

I waited for 30 minutes to get my keys and was still charged for that amount of time I waited. A better system is needed.

Morgan S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

cristi K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Crystal M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Trenton P. 
Évaluation :
4

There was only one rep working counter the time i arrived 8am, there was 5 customers waiting...wait time was longer than expected

Jimmy G. 
Évaluation :
3

Everything was adequate

kevin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jennifer B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

emily H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raul M. 
Évaluation :
2

Could not even find drop box for the key. Literally was not on the property.

Ross H. 
Évaluation :
1

Restroom is filty. There needs to be more employees and have customer service skills.

DUANE H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

I want to give a 1 star rating, but that would be unfair to the staff. My complaint seems to derive from a U-Haul corporate policy. The staff we're very friendly. The van was clean and in good shape. My only complaint was that I received the van with only 3/4 tank of gas. When refilling the van before returning, it is impossible to know how much gas to put it to reach 3/4 tank.. Therefore, its almost assured that U-Haul will get their van back with more gas in it than when they lent it out. If the tank is returned with less gas then U-Haul will charge over $6 a gallon to fill it. It's hard to view this as anything else but a scam. All vehicles should be lent out with a full tank so that the renter can put the correct amount of gas back in it.

Adam M. 
Évaluation :
1

Staff were so rude beyond, one young. tere were 3 attendant and i had question that rudely were not anserered and the attendant outside didn't dint n even care to look at me when question were answered.. horribel service they need to acknowledge in person customers

Guillermo C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

aleah G. 
Évaluation :
1

I'm getting charge $34 for 1/8 of gas in a pickup truck.. That's about 3 gallons

Jaime A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quincy J. 
Évaluation :
5

Good friendly service

Gilbert M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Logan J. 
Évaluation :
2

the back of the truck had trash that was not cleaned out before we rented the truck ,i cleaned the back out before we droped it off i asked the lady at the counter if i was going to get $25 credit sinse i cleaned it out and thats what y'all charge ,i only think its fair why is allright for y'all to charge for a dirty truck and i cant sinse i cleaned out a trashy truck

Philip A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

stacy S. 
Évaluation :
1

They were seriously understaffed.

Brian W. 
Évaluation :
4

When rep brings you your truck greet you by name and do walk around with you.

RICHARD D. 
Évaluation :
1

Worst experience ever... Got a confirmation email at 8 pm the night before for one location, showed up, wanted for an hour, and was told my truck was at a location 15 miles north... went there and waited another hour and the customer services was lackluster. They're position was "tough" when I asked about being charged per mile and having to drive an extra 30 miles (there and back).... won't be using Uhaul in the future.

Josh C. 
Évaluation :
2

Reserved a truck, 12 pads, and a dolly. When I arrived, they were out of pads and didn't put the dolly in the truck.

David F. 
Évaluation :
5

This was my second reservation for the day because the first reservation did not have the 6x12 available for me. Huge inconvenience, but it wouldn't have been if I had been notified by email, text or phone call that my trailer was not available. You would have less upset customers, if you would just communicate a pick up location update or cancelation.

Patrick J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT H. 
Évaluation :
5

N/A; quick service.

BENJAMIN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jesus L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony S. 
Évaluation :
5

The crew at the location was very helpful and the self-return process was simple. Definitely recommend.

Gary L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael T. 
Évaluation :
3

Rented a trailer for 24 hours but turns out I didn't need it. Returned it in 1 hour. Would have been nice to get a discount but worker said no way.

Brad F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patti M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith M. 
Évaluation :
5

I was very satisfied.

Clarence D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MISTY C. 
Évaluation :
1

I used the U-Haul website to find a specific location and made my reservation. Not until I called to confirm did I learn that the pick up location was different. The website should not offer locations if the rental truck will not be available. The pick up experience was supposed to be fast since I did everything U-Haul requested to make the pick up process fast. Wasted time completing paperwork all over again. I was told someone would be at the Slaughter location until 6:30pm. No one was there at 6:10pm when the rental truck was returned. Wasted time because the drop box was in an obscure place, not near the office door.

JEFFERY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLUS Y.  |  Expérience générale 
Évaluation :
4

Great staff answer all my questions about me.moving out before rent was due extremely professional and overall great facility

Tracey H.  |  Expérience générale 
Évaluation :
5

I walked in & the customer service representative "Ronald " was readily available to assist me & I received superb service along with informative information in regards to my storage needs. I value this type of service & in closing Thank You, Thank You, Thank You.

DONALD B.  |  Premières impressions 
Évaluation :
4

More people to staff. Was so busy and took an extra hour for an appointment

Brian K. 
Évaluation :
5

The 15' truck was ready at the time I requested. Both the cab and box were clean. Smooth transaction.

Anthony P. 
Évaluation :
1

A trailer wasn't available at the set time for pickup. We finally left with one about an hour later. Guy in beanie was super helpful, but the manager should probably not be in a profession dealing with people. He was rude, if I didn't need the trailer so bad at that time I would have canceled and used a different company just for the way he spoke to me.

Jeffrey E. 
Évaluation :
5

Have accessories loaded that are on the reservation.

Amy C. 
Évaluation :
1

Charged for an extra day for bringing back a few hours after. No one informed me there would be additional charges for same day return.

Bang H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Montee H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dalton D. 
Évaluation :
5

The only complaint I have is that around during my dropoff I didn't feel safe, the surrounding have poor lightning and there was a person crossing with a bike with a mask and backpack I had to stay on the truck until I felt safe.

Maria M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris B. 
Évaluation :
5

No windshield wiper fluid in the truck - otherwise, everything was in good condition!

Natasha M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ida G. 
Évaluation :
5

Very prompt, perfect experience

Robery B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joshua W. 
Évaluation :
5

More notification that they are only accepting reservations (maybe a sign outside the door )so unnecessary people are not waiting in line.More people work on holidays.

David S. 
Évaluation :
1

I scheduled my return for 7:00pm online. This is also the time at which this location closes. When I returned at 7:00, the staff has already closed the store. In addition, they charged me an extra $50 for refueling the truck, which was returned at the same level (1/4 tank) as at pickup. I will not be using U-Haul again in the future.

Matthew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jared C. 
Évaluation :
4

I had some issues being able to scan my driver's license during the online checkin which slowed down the process some.

Bryan S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sarah H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Mason P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carl B. 
Évaluation :
5

There was broken glass under the seat From a previous mishap..

Harry R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert A. 
Évaluation :
3

I reserved a truck at a location in Kyle, TX. When I went to see where I would pick the truck up, the business was closed. I called U-Haul and that is when they informed me that my reservation was sent to another location for pick up. I never received an email with the changes (thank goodness I called). When I got the text message to go ahead and upload my driver's license the link continued to not work, I call U-Haul again. The gentleman said that my reservation was not even confirmed. So after talking to multiple people earlier I was still in shock that this was not confirmed. The gentleman confirms my appointment. I get to the pick up location and I see my truck, I do the inspection and sign the documents and pay. I go to get in the cab and the key didn't work that they gave me. Talked to the employees and they stated they have not been able to locate the key all day to that specific truck. Well why was there not another truck ready for my 6pm reservation? They did bring me another truck same size and said they would register that one under me. Next day I bring the truck back and the gentleman goes “oh we thought this truck was missing”, they never registered it under me. I pray I don't get dinged if something is wrong with that truck from a previous driver. Overall just one bad thing after another. You really need to update your website on where people can reserve a U-Haul if the business is no longer there. This was absolutely messy and frustrating. I'm sure no one will see this or reach out. Never had an experience like this with U-Haul before. Very disappointing.

Carmen R. 
Évaluation :
1

Gave me a dangerous trailer with a broken ball mount locking mechanism. Released from my hitch on the highway. Upon return, (20 min later) staff member noticed that the trailer had been logged down for repair, but another staff member had reactivated it without repair to known issue. Resulted in a very dangerous situation. At least the first staff member noted the issue and set me up with a non-broken trailer for the rest of the day.

Brian M. 
Évaluation :
1

I made a reservation for cedar park texas and no trucks were available. We had to drive to South Austin to locate a truck and was still charged for additional milage when uhaul didn't hold up it end of the reservation. Terrible service!

Courtney W. 
Évaluation :
1

Train employees better on check-in software so time isn't wasted. Let customers know more that 24 hours prior of location and equipment changes.

Justin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl B. 
Évaluation :
1

Everything.. from retraining some front end rep's, give out contracts not wait till day of returning. Get better employees with better grammer and act more professional.

Margaret B. 
Évaluation :
4

Furniture pads were not in the truck

Brian W. 
Évaluation :
2

chz burg meal no tomatoes no special sauce i reserved a 10 ft uhaul truck online from 12-4 when i got there i was helped by xavier who was very friendly we got to the checkout process and had the keys in our hand and then we were told that we were banned and to call a number and talk to someone to find out why. we called and were told that our emergency contact had a balance from 2009 and that was the reason we couldn't rent which made no sense bc the emergency contact isn't renting it, but the woman on the phone removed the balance bc it was a very small balance and said that we should be good to go back inside and get the truck. when we went back inside xavier was off the clock and going home so we were help by someone else totally fine except the woman trying to help us was asking questions to get the process started again and the general manager at the other register kept talking over her and asking the same questions while she was also helping someone else at her register they then told me bc i had a last minute reservation that there were no trucks available. which isn't my fault that i reserved something online that said it was available only to find out it wasn't. no crime in that but she made me feel like it was my fault. then she said we could take a 15 ft truck for 3 hours and then like 15 mins later handed us the same keys xavier handed us for the 10 ft truck and said we had to bring it back by 3:30. at this point it was 1 and we were already behind. we went outside and the truck we needed was double parked we asked for help and they said they would add another hour bc they were sorry it was such a trouble, so we wait another 15 mins for them to eventually say they couldn't do that bc someone else was going to pick it up right after us. which was more wasted time. the guy that we asked to help us get our truck out was just rude and seemed annoyed with us. overall it was a more stressful experience when moving is already so stressful. the manager seemed like a micro manager and trying to please everyone at the same time, saying yes to walk ins when people had reservations already that couldn't be filled. and i wasn't going to complain to them bc obviously it was a rough day and it's not entirely their fault, they also had two 15 ft trucks stolen that morning. however overall it was not a great experience.

jonah E. 
Évaluation :
1

I reserved at the Ben White location and they sent me to the Slaughter lane location. The person was rude and authoritarian at the Slaughter Lane location.

Enrique G. 
Évaluation :
2

Ordered a utility dolly with our 15' truck rental. Went to pick up the truck and was told no dolly was available. However...I could BUY ONE. There in the office were 4 for sale. That's ridiculous. We did not purchase one . The interior of truck was filthy. It looked as though a landscaper had rented it prior to us. It was full of dirt. The interior cab space was also filthy. The fuel level that was recorded was also 1/4 tank off at time of pick up. In other words...nothing about the rental was correct.

Gary D. 
Évaluation :
5

I had 3 different guys help me, all were extremely pleasant and helpful, refreshing, as good as Chik-fil-a service

Jon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin B. 
Évaluation :
5

Very professional

John G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD S. 
Évaluation :
4

S.O.

Manny S. 
Évaluation :
3

Trailer that was scheduled for was not ready. Was asked to find trailer and move the exact same type out of the way to get my rental. Had to request a forklift operator to help move trailer out but was not far enough to get out of location without ease. Employees at location need better training or assistance to help customers out.

Erick C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Oscar A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cathern R. 
Évaluation :
3

Trailer components needed oil

wesley b C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWIN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hunter S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis P. 
Évaluation :
5

Supply the hand truck I ordered instead of the more expensive refrigerator dolly I was forced to rent.

William H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

adamiriam p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSALIND G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lilli C.  |  Expérience générale 
Évaluation :
3

Ivan was NOT helpful at all. He was negative and almost derogatory. Bryson was polite and helpful which made the experience with Ivan less of a concern.

Heidi N.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Antony S.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle.

trinidad a.  |  Expérience générale 
Évaluation :
3

I'm suppose to have 24/hr access however I went last night with a loaded trailer to complete my move and could not get in. This was very inconvenient and upsetting. My 1st experience on my 1st day not good.

Chantrelle G.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john m.  |  Premières impressions 
Évaluation :
4

The General Manager was a delight and very helpful to me! Merci

C K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charlie w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mia J.  |  Expérience générale 
Évaluation :
5

I was returning a one way rental and also getting a storage from that location as well. The guy who helped me was so nice and kind. I appreciated his kindness after a long and stressful drive. I didn't get his name but super nice guy.

Tracey H.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

CELESTE C.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

haddar g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ABEL P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norma F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

veronica c.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

lydia C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephanie M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James N.  |  Expérience générale 
Évaluation :
4

Myballsonyourchin100@gmail.com

Kenneth h.  |  Premières impressions 
Évaluation :
4

Need more help and people to maintain the common area of the storage

C K.  |  Premières impressions 
Évaluation :
5

All employees were very helpful and accommodating. The cashier was extremely patient with me. Even when he showed me were the storage size facilities were, the girl next to him knew I couldn't open them and opened them for me. They even offered me water. The young man who helped me with my boxes was extremely helpful with picking them out. He was also helpful with loading them up. It took me a minute to figure out how to put down my back seat and he waited patiently. I would highly recommend Uhaul the customer service was extremely excellent.

Sherryl M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sylvia F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TONEY M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH M.  |  Premières impressions 
Évaluation :
1

Your website refuses to let me leave a feedback about my horrible experience or your scam, lies, and stealing!

haddar g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dannie c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kristie p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackie R.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff D.  |  Expérience générale 
Évaluation :
5

Manager at the slaughter/I-35 in Austin was great. Made the experience manageable. That's Kristian (I think)

Lauren K.  |  Premières impressions 
Évaluation :
5

I did a walk in for a storage unit. Was informed they were sold out of the unit I wanted, but then someone said that they were moving out of their unit and someone went to make sure everything was cleaned and ready for move in. I then was able to get the storage unit I needed.

ABIGAIL C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Michael L.  |  Premières impressions 
Évaluation :
5

The guy who helped us was Amazing!!!!

Katilyn O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny N.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel H.  |  Expérience générale 
Évaluation :
5

Staff was very understanding and helpful. I had a great experience and will definitely recommend this location to family and friends. Lauren

Lauren K.  |  Expérience générale 
Évaluation :
5

There is a women up front that works the reservations at the Slaughter/IH 35 location in Austin. . I wish I had gotten her name, but she made my move somewhat enjoyable. She is very pleasant, and very helpful and knowledgeable. She really seems to enjoy working customer service and does a great job. Thank you to her and the staff there you were great! Lauren Karlic

Lauren K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bianca F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jessica S.  |  Expérience générale 
Évaluation :
2

The staff here was unhelpful and expressed zero interest in meeting my needs. I am a very low-maintenance customer who has worked in customer service for many years and I was shocked at how little these employees seemed to care about anything at all. I terminated my lease the same day I moved in to go to a different storage facility.

Kyrie M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Durante h.  |  Expérience générale 
Évaluation :
3

We ran into an issue where the storage unit that I had booked online turned out to not be available after all. The agent explained that the unit was abandoned and it hadn't been seized and emptied yet. The fact that the website and onsite accounting could be so far off was really disappointing. I felt like my prom date ditched me when I went to pick her up.

James W.  |  Premières impressions 
Évaluation :
2

Very rude staff and no organization

Jane ashlee S.  |  Premières impressions 
Évaluation :
5

S.O.

Henry F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jorge V.  |  Online Move In 
Évaluation :
2

Customer service call center , was VERY rude and not helpful at all. Was on hold for 45 min to tell me they couldn't find me in the system and I needed to go to the facility. The 3rd party movers for 2 1/2 hours late and I helped them move my stuff.

Jerry A.  |  Expérience générale 
Évaluation :
4

I had a young man assist me at the Slaughter location Austin. His is Ronald don't know his last name . He was so polite, helpful. He gave all info .and reserved and showed me the Unit .Excellent customer service. He works 7-1pm….Lou Ann Lucas

LOU ANN L.  |  Premières impressions 
Évaluation :
5

Changing from a bigger storage unit to a smaller was simple. The representatives were awesome and very nice. Thank you so much for your help.

trinidad a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B.  |  Premières impressions 
Évaluation :
2

Poor operators and management. Rude and Completely inadequately prepared to run this business.

Colby B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ESTEFANIA C.  |  Premières impressions 
Évaluation :
5

i like that i was given a FREE month of storage for me rental.. thank you

diana a.  |  Premières impressions 
Évaluation :
5

very helpful staff

Joshua B.  |  Online Move In 
Évaluation :
2

The employees need training on how to use your system, a lot of time is wasted by them trying to figure out the system. Also, very poor customer service. Several people waited more than 20 minutes inside the store & we were asked to handle our request through the app because it was 6:59 and they were closed.  She was the one that took long because she did not how to use your system and kept asking others for help!

claudette G.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James A.  |  Premières impressions 
Évaluation :
5

This is the 3rd unit i have rented at this location. The facility is in excellent condition, is well-maintained, and well-lit. Sometimes the line at the retail counter gets a little long, but otherwise the level of service is excellent. Merci.

John B.  |  Online Move In 
Évaluation :
4

After clearing out my Unit, I received a Bill for not paying my Storage Fee. I had paid for that month. I received a Bill For This Month. Someone needs to learn to Update Their Files. I called 05/18/2021. I was supposed to receive a call from the Manager. I have received No Call Back From Anyone. Get It Together!!!

Michael R.  |  Expérience générale 
Évaluation :
5

Staff was courteous, kind and helpful. Thank you.

Larry J.  |  Premières impressions 
Évaluation :
4

Merci

homer t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anayudith N.  |  Expérience générale 
Évaluation :
5

The staff was very professional and courteous

RICHARD V.  |  Premières impressions 
Évaluation :
5

The Associate that helped me was wonderful! It was very nice working with someone with a positive attitude. He was very helpful and friendly.

jessica d.  |  Premières impressions 
Évaluation :
5

It's never any fun, moving, but UHAUL definitely makes the ordeal a little more tolerable. A very friendly, & helpful Staff...nothing is too much trouble with Ross (at Slaughter Ln,) behind the wheel. Thank you all for being such a big help! Debbie. G

debbie g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher C.  |  Expérience générale 
Évaluation :
5

UHaul provided a storage unit free of charge for 30 days for those of us who were negatively affected by the Winter Storm last month. This was very helpful to us while we moved stuff around to get broken pipes fixed and drywall replaced. You helped us manage through a very frustrating situation. Thank you so much, UHaul.

Lawrence O.  |  Expérience générale 
Évaluation :
5

Ronald was on the ball and there anytime I needed something when I rented my storage unit and dropped off the truck. Great experience!!

leslie b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sam g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID H.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

BETH E D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dillan M.  |  Expérience générale 
Évaluation :
5

My only concern was that after I moved out of 3 units on January 2nd, I continued to get 'late fee' notices via email. Spoke with Corporate Office and she said would email the facility. Yesterday, I got another email with additional late fees.

Irma S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua Y.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MaryHelen G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary R.  |  Expérience générale 
Évaluation :
5

I always know where to store my stuff. I just wish that the prices were lower

Michael R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joleisha h.  |  Expérience générale 
Évaluation :
2

I have nothing good to say about the GM, Ross.

jessica c.  |  Expérience générale 
Évaluation :
2

U-Haul at Slaughter doesn't answer phones. During the pandemic, I went inside and only one worker, Jeanie was wearing a mask. Social distancing was not taken seriously. I had to call the national office numerous times to get a message to Ross the manager there. I had major heart surgery and didn't want to go back inside again because it was a risk to my health. Better attention to clients needs to be addressed. I had storage there since 2005. Glad that part of my life is over.

THERESA D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steve p.  |  Premières impressions 
Évaluation :
2

Messed up my billing and illegally locked me out of my unit. I called days ahead and was told by management that everything was taken care of, but was still locked out when I arrived with professional movers. Had to wait a half hour in long line for someone to unlock the unit. Even though I moved out on the 6th, was still made to pay for the full month through the 26th.

Jason L.  |  Expérience générale 
Évaluation :
5

I was in a quick need of a Unit, & worried that I might not get one in time for my Move, the next day. U-HAUL Storage Facility, was close, processional, courteous & with a helpful Staff, they turned my day around. Thank You Guys! Debbie.

debbie g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth I.  |  Expérience générale 
Évaluation :
3

~ The truck has a very annoying, high-pitched whistle which occurs at about 70 miles an hour; not very fun on a 24-hour road trip! Seems to come from the driver's-side windshield, in the corner. ~ The air conditioning would also simply cut off, for no reason, causing us to scramble about playing with dials, etc. until it began working again. ~ The young man I initially spoke with about accessing our free 1-month self storage unit was more interested in telling me what was wrong-- i.e. he wasn't finding a reservation made from the Holland, Michigan store-- than in how to help me remedy the situation. I literally had to ask him, "So is there anything you can do to help me fix this instead of telling me what is wrong?" He immediately responded, "Oh! I can make a reservation for you." Why wasn't that his first suggestion?! ~ When I arrived to get my storage unit the help seemed unsure of what they were doing. When we were finally assigned a unit and took our first load up, we opened the unlocked unit to fin d it full of someone else's stuff! When I returned to the office, no explanation was offered for the mix-up and no apology for the inconvenience. Maybe a little better training in customer service is needed?

Sandy M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meredith L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jariatou S.  |  Expérience générale 
Évaluation :
5

Good people Good prices.

sean c.  |  Premières impressions 
Évaluation :
5

The lady that checked me in was very professional and helpful and I appreciate her very much. Thank you, Gary

Gary R.  |  Premières impressions 
Évaluation :
5

Easy access, convenient, clean and safe location. The staff was always very helpful when I had questions. LC

Linda C.  |  Expérience générale 
Évaluation :
4

24/7 Access should be available to all for free

Dejone T.  |  Premières impressions 
Évaluation :
5

The staff at The Slaughter facility are amazing people. Professional, knowledgeable , helpful & caring. Someone was always able to answer my questions or offer advice about a moving project as needed. AND your costs made it all "doable" for my family.

Pat G.  |  Expérience générale 
Évaluation :
3

As I was removing my stuff from the unit we had roaches crawling under the wall from the other units. I didn't like the fact that you couldn't refund me the money for the 4 remaining days on the unit.

Kay S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rozanna H.  |  Expérience générale 
Évaluation :
5

I can’t remember his name, but the general manager was great and helped us with the whole process and made it easy on us!

Isabel P.  |  Premières impressions 
Évaluation :
5

It was a very smooth transaction to rent a truck for a day and storage unit for two months. Thanks for the one month free as it really helped in the transition from Buda to Bandera. Very nice facility. Great experience - especially in this stressful time .

LINDA C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lilli C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOU ANN L.  |  Expérience générale 
Évaluation :
3

When I moved in the alarm system was malfunctioning and there didn't seem to be any urgency in fixing it. Also, the after hours entry system didn't work. Most of the staff was friendly, but some could have been more friendly. When I moved out, everything seemed to work fine.

jennifer b.  |  Expérience générale 
Évaluation :
5

Very helpful

John H.  |  Premières impressions 
Évaluation :
5

The staff was very friendly and helpful

Tyler D.  |  Expérience générale 
Évaluation :
1

I was charged for another day even though when I turned it in there was notes on my acct and I had them look at it it was a mistake on U-Haul and I spoke to Liz in traffic And she notes my acct

Kevin B.  |  Premières impressions 
Évaluation :
5

I've been doing business with U Haul for many years and have never been disappointed. Great staff and service always.

WENDY D.  |  Premières impressions 
Évaluation :
5

The folks at the Slaughter location were outstanding. Very friendly and helpful. I would definitely use them again

Tyler D.  |  Premières impressions 
Évaluation :