Customer Reviews for U-Haul Moving & Storage at The Heights

Évaluation :

5

Everyone working at this location was helpful, friendly, and fast!

Évaluation :

5

Andre and his team was super exceptional and will Definitely recommend anyone to this.

Évaluation :

5

Very friendly receptionist

Évaluation :

4

Staff is well trained and competent

Évaluation :

4

Service on trucks need to be more thorough. Truck I rented was completely out of power steering fluid due to a leak in the lines. Added entire bottle of power steering fluid just to get through the limited driving I needed to do during my rental

Évaluation :

5

Everything is so easy and convenient thank you

Évaluation :

5

Fast, friendly and efficient service at this location. We had an excellent truck which we drove over 2500 miles to Canada with no issues. Fortement recommandé!

Évaluation :

3

Email my receipt!

Évaluation :

5

Everyone was friendly, jovial, and helpful

Évaluation :

3

I made my reservation for a cargo van last Friday (Sept. 9th) to pick up on Monday, (Sept. 12th) with the understanding that you had a GUARANTEED RESERVATION policy when booked online. Due to circumstances beyond my control (the previous customer did not return the van back on his contracted date) I did not get the van until Wednesday, Sept. 14th. I was forced to move the furniture on my BIRTHDAY, and inconvenienced! The ladies who worked diligently to obtain the van for me were greatly appreciated, but I was told by the site manager (Andre Leday) that he would not honor the $50 Reservation Guarantee payment that I was entitled to receive. He said that I had to call your corporate toll free number and try to resolve the issue there (but he doubted that I would receive the payment since my total bill was under $60). I did not receive the cargo van on my guaranteed date, the reservation was made online, and I was not notified/contacted a day prior to the scheduled date to make other arrangements (I didn't know that the van was not available until I drove to your Uhaul location on the 12th AND 13th). Based on your written $50 Guaranteed Reservation policy, I am entitled to a $50 payment since my bill has already been paid in full. Please taken care of the immediately! I plan to write a review on Google and Yelp informing others of this shameless experience with your company. ***Also note that nowhere on your website does it mention that the bill had to be a certain amount to receive my due payment.*** SHAME ON UHAUL FOR NOT HONORING THE GUARANTEE AGREEMENT!!!

Évaluation :

5

Manager always helpful

Évaluation :

5

I wish you would have emailed my final bill to me. I had to go on line to get it. No other complaints. Great job otherwise.

Évaluation :

5

The staff there to include manager Audrey, Kim, Lemmi and the other two gentlemen were "ALL" very professional, went the extra mile and delivered good customer service

Évaluation :

4

The back only had one tire on each side , I had already had the u-loaded , when one of my guys notices this. If not mistaken it should have two tire on each side in the back . When I returned it I told the guy at the check in area and all noticed the I was correct all the other one's on location had 2 tires on each side in the back .

Évaluation :

5

Staff was very friendly

Évaluation :

5

Le personnel était amical et serviable. Overall a great experience!

Évaluation :

1

I am very irritated in the return process. I was told I could return the trailer same day and the store is open until 6:00. I was back the location before 5:00 and no one would help me. I then saw people to begin to leave and attempted to return online but had issues. One issue was there was no barcode to scan at the location. Two the website had an error and continued to timeout as the error message stated. I was then on hold for nearly an hour before I could speak with someone. This was horrible. Frankly I feel at a minimum Uhaul should refund by $19 rental fee.

Évaluation :

3

Speed up processing time when customers are present. There were 5 people behind the counter and only 1 was helping customers

Évaluation :

4

Everything was done very smoothly. However, I am on a cane. An my unit to the entry door is a hall. I was informed the door directly in front of my storage, was locked an couldn't be opened! So it put more work on myself an my movers.

Évaluation :

4

Price is too high, went up on rent 2x a year

Évaluation :

3

The door didn't close properly

Évaluation :

5

No problems, no issues!

Évaluation :

5

Bien

Évaluation :

5

Just a wonderful staff

Évaluation :

3

Have more "active employees" ready to help customers because there always seems to be long lines because UHAUL is a needed service and having to wait in long lines to rent a truck\vehicle is extremely time consuming and is irritating. There needs to be more employees manning computers so the wait time is not so long.

Évaluation :

5

Good service a d equipment was available

Évaluation :

3

Answer the phone and quit putting people on hold for 10 plus minutes 3 times to ultimately hang up on them

Évaluation :

5

El personal es muy amable y servicial todo estuvo vien y si lo recomiendo

Évaluation :

2

There was ONE person ahead of me upon entering the storefront. There were FOUR Uhaul employees...not one of them said hi or even acknowledged me for more than 10 minutes. It took 45 minutes for me to finally get the truck and be on my way! The check-in process was much smoother and the gentleman that helped me was courteous and friendly. He should give some training to the other guys on how to treat a paying customer!

Évaluation :

4

Your pictures need to be updated

Évaluation :

5

The first U-Haul we tried to rent the license plates was messed up on it they didn't have another license place to put on the truck and then the second truck they gave us the ignition switch was hard to turn the key you had to sit there for at least two to five minutes jiggling the ignition to get the truck started and we mentioned it to the manager he did nothing about it

Évaluation :

3

Online reservation, online check-in but it still took 20 mins at the desk to get the key to the truck.

Évaluation :

5

Half way through the venture the trucks inside power went out, speedometer, radio, the entire dashboard.. I think there may be incorrect readings

Évaluation :

4

Hire more staff

Évaluation :

5

Super helpful staff!

Évaluation :

3

I drove the truck 33 miles and put 2,5 gallons of gasoline in it, and still got charged for 2 gallons of gas. I can't seem to get anyone to respond to my request to dispute this charge. The staff at the location are very helpful but there are not enough of them to provide adequate customer service. When you call you get put on hold and after 10 minutes the phone system hangs up on you automatically.

Évaluation :

5

I never received my final invoice was not emailed to me ‼️‼️‼️

Évaluation :

2

I reserved a van and I showed up there was no vans available and they give me a more expensive rental with higher p/g rates as well.

Évaluation :

5

Need to check the tire pressure on the truck.

Évaluation :

2

service was agonizingly slow.

Évaluation :

1

The entire power on the vehicle was off my entire ride I couldn't see how fast I was going and I couldn't see how much gas I had or the radio wouldn't work. The vehicle was gave to me on E and I told the manager and she told me to just keep it

Évaluation :

5

The original pickup location in Houston was APM Electronics. They called me at 8am for a 9am pickup saying "we don't have a truck for you." HORRIFYING Luckily, the dispatcher found a 26' truck at 34th street location, and they were excellent.

Évaluation :

5

The representative was knowledgeable & courteous.

Évaluation :

4

The truck did not have AC which I highly suggest should be apart of the inspection check. It's the middle of summer with 3 digit weather. I didnt have time to go through the trouble of replacing the truck since I only reserved for 4 hours.

Évaluation :

5

Each employee was very professional and kind

Évaluation :

1

Your two agent at the counter around 12pm Tuesday 19th July 2022 were very disrespectful very bad for your business incited arguments interrupted my phone call I felt uncomfortable for the entire transaction it's a shame when you go into a business to spend your hard earned money to get personal business done whistle patronizing yours and you have to put up with those two disrespectful individuals. Bad for business

Évaluation :

5

Everything is good

Évaluation :

1

you need better customer service from the receptionists

Évaluation :

3

Yhaul was not connected correctly and I lost an entire9 hours waiting to have roadside help come hook it up correctly since half of the lights did not function I list a day of my travel!

Évaluation :

5

Been raining U-Hauls 4 years never had a problem EZ pick up easy release

Évaluation :

5

Nothing it was perfectly done

Évaluation :

5

Always use this location because they are friendly and great to work with. I have never had a major issue and when I had a minor one it is always addressed!

Évaluation :

5

My card was charged twice so in the future you shouldn't put two holds on a card.

Évaluation :

3

Made a reservation at the 45/Ritchey Rd location but when we arrived for pickup we were informed that the trailer was defective. A courtesy call would of been nice instead of finding out once we drove out there. The 34th street location came to the rescue. Thank you guys

Évaluation :

5

The man that checked me in was outstanding

Évaluation :

4

Staff very friendly and accommodating will definitely be back and recommend this particular location.

Évaluation :

5

I came into this location on 07/01/2022. The 2 women working behind the counter were excellent. I used restroom at this location, it was clean and smelled great, which was very unexpected. My only issue was apparently Uhaul's computer system was down. The Uhaul that I had reserved online, I could not pay for. There was an error with Uhaul's system, it could not access my card, which was saved in the system. It could not access my card in person. I had to leave the location and come back with cash. My rental was $168.00, I had to pay an extra $100 deposit to rent the truck, in cash. This process took over an hour. So, it no fault of the employees, just fault with Uhaul's operating system; on that day.

Évaluation :

5

Andre is a BLESSING!!! He was able to clear this store out (working by himself) 3 times I came back! He was wonderful!!

Évaluation :

4

Provide more furniture pads as a bunch of furniture items had scratches on them.

Évaluation :

5

Staff members were really friendly and helpful! Always tried the best and easy way to help me! Thank you to everyone!!

Évaluation :

5

Loved the customer service the gm was very helpful staff also

Évaluation :

4

Thank you Jesus I had an outside unit. Overall a great experience. Thank you for your service.

Évaluation :

1

Staff very rude with attitude

Évaluation :

5

All of the staff members are always very helpful and kind. I recommend Uhaul to everyone.

Évaluation :

2

I made my reservation online and when I arrived was told the unit I had reserved was not available. The only one that was available was almost 3 times the price. They called the closest other facility and they also did not have the right unit available so was going to be double what I reserved. Staff on location said "that has nothing to do with us it goes through corporate we can't help you." It took 20 mins of waiting before finally one offered 1 month free in the expensive one and now I have to go back to move all my stuff at my own cost when the correct unit becomes available.

Évaluation :

4

excellent customer service work. Your people here are great!!

Évaluation :

5

Love the lady’s that helped me they are awesome very nice work and very nice 😊

Évaluation :

3

Need an elevator in the location

Évaluation :

5

Very nice crew, very helpful. I am extremely satisfied. Many Thanks

Évaluation :

5

I think her name was Cheryl and Lisa was the best ever! They went above and beyond to help me

Évaluation :

3

Friendly and Helpful

Évaluation :

5

Muy burn cerbisio grasias por todo

Évaluation :

5

The attendance make it so easy to get a storage. They have me all the help l need.

Évaluation :

5

Muy amablas y muy confiables

Évaluation :

5

The site manager was extremely helpful

Évaluation :

2

Reserved a 10x15x10 unit and when I went to get it I was told it was no longer available. I was then given a 10x10x10 unit. Once I was charged, I realized that it was was inside and the unit that was given to me was not there. So I ended up having to get a bigger unit. It was a very frustrating situation and even though I did end up with a unit it was bigger and more expensive than what I have originally wanted to reserve.

Évaluation :

1

Long lines. Needed to move it when I bought unit. Some random lock is on unit. Not at all what was promised. I HSVENT BEEN ABLE TO USE SPOT AND WANT A REFUND.

Évaluation :

5

The gentleman who helped me was great. Very friendly and helpful when I needed it most.

Évaluation :

5

The staff make it so easy to get a storage. It was so convenient and easy to access. The customer service are very friendly.

Évaluation :

1

really bad service crew acting really really really slow. Also walking slow. So i cancel my order

Évaluation :

5

your staff at this location are above par ,in all aspects. I have recommended this location to many who totally agree !! BEST STAFF AWARD

Évaluation :

1

I arrived with a reservation for a climate controlled unit and it was over 90° in my unit. Had to change units but the staff wasn't very motivated to change it until I continually complained. This was a Sunday and a manger with the authority to do so was not on site. I was moved finally that same day. Since then, I have been contacted twice stating they didn't know which unit was mine. First time, we corrected the issue then a week later I was asked again because they lost the paperwork that I drove up there to fill out. Their organization is terrible and very unprofessional!

Évaluation :

1

I reserved the unit online. When I arrived, the staff did not know what was available or where the unit was located. I spent almost an hour (and $50 for hired Labor) waiting for my unit. When it was finally handed over, it was on the 2nd floor and there is no elevator in the facility. Large heavy items would have to be moved in the staircase which would be extremely difficult. I had to cancel the storage. Very disappointing and expensive.

Évaluation :

5

Paul, and his associates were very respectful, responsible, and welcoming

Évaluation :

3

All my stuff, molded. I was told I'll be compensated for all my belongings. After being an bad advertising that they were all climate controlled. Please contact me, Damossi Cloud at (832)977-4696

Évaluation :

5

Served my every need.

Évaluation :

5

Everyone was very helpful the manager Sonia employee everyone that was very very helpful and I thank them for that because I am really having a hard time

Évaluation :

1

Couldn’t talk to anyone service was poor

Évaluation :

5

Served our purpose and location was 👍🏾

Évaluation :

5

Above and beyond to help make sure we were taken care of 👍🏿👍🏿

Évaluation :

4

Storage unit says $54,95 on the signs. I did not want anything for free. It does not say upstairs or downstairs so I never moved in I found another storage unit downstairs for the $54,95

Évaluation :

5

Nigel was very pleasant and professional! Great costumer service

Évaluation :

2

My last name which is Brown is spelled wrong. They were suppose to correct when I was at the store and I see they have not. When we had come to park our trailer the spot we were told that space was occupied and that they couldn't find our account due to the last name not being corrected. So was not a great experience to start with.

Évaluation :

5

Todo bien

Évaluation :

3

You guys have sent me a bill. I dont owe you any money. Except that i am returning a furniture cover to a location. I really want to bring it to your location. Other than that you have been great.

Évaluation :

2

J booked two different storage units and neither of them were available/ cleaned out for me to move my things into. This was very frustrating and a waste of time in the middle of a move.

Évaluation :

3

I've had a problem with my door code but the manager yesterday cleared that up over the phone. My biggest concern there now is the fact that the lighting is not working at night so it's very very dark and unsafe. I spoke with facility yesterday and they told me that it was a problem that stemmed from the ice storm but he's working to get that fixed waiting on the electrician but I explain to him that is very dangerous and he said he would get on it right away again. The entire staff here is very helpful though so I know he'll get it done.

Évaluation :

5

The gentleman Nigel Hilliard was fantastic! He helped me get a better unit because I found out the original storage unit I booked online was upstairs and he had no elevator so Nigel Hilliard found me a ground unit outside to help because I did not have help unloading my truck. Nigel also tried to help me as much as he could with my truck dilemma but unfortunately the system would not allow him to help me more than what he wanted to but he has fantastic customer service skills and he definitely should be promoted to a better position if possible because you need more people like him in your establishment.

Évaluation :

5

The employees were very nice and helpful. I had a very good experience.

Évaluation :

1

*not secured at all, all my belongings got robbed and all they said was ohh we dont know if we have cameras there so we don’t think we can help *told them to cancel the storage unit months ago and they kept charging me *overall that location has no good and honest management and they dont care about the customer whatsoever

Évaluation :

5

Excellent

Évaluation :

1

you would allow me to work out an affordable plan to catch up with my arrearages and you failed to follow the law and notify of yall liquidating my assets! When were my assets even liquidated?

Évaluation :

1

This location did not have the size of storage unit available on my move-in date, so my stuff had to be split up between two locations last minute. I also rented a truck and materials. Upon arrival I was told the moving materials I rented were not available. However, the truck I was assigned ended up having the supplies inside. The staff did not seem informed of who was coming in/going out that day plus they were understaffed. Though my overall experience was not satisfactory, Victor, the manager, did a good job rectifying the situation.

Évaluation :

5

They need a few bigger storage units.

Évaluation :

5

Staff was Friendly and courteous.

Évaluation :

4

The access code key pad didn't always work

Évaluation :

5

Employees are straight to the point, time efficient, and polite. Great help. Made my move easy and quick.

Évaluation :

5

Thank to the Uhaul team and the Manager Mrs. Paige. Great customer services:

Évaluation :

5

the young lady was excellant in customer service Topk very good care of us

Évaluation :

3

paid for 24 hour access but when I was unable to access my storage the # given was NEVER answered . Multiple calls to get inside my storage with no answer had to com back the next day . Frustrating

Évaluation :

5

General manager was Awesome!! She gave me a quick tour of the facility and she gave me the information that I needed to make sure my storage was OK.

Évaluation :

5

always friendly and helpful.

Évaluation :

1

Storage is terrible

Évaluation :

1

I asked for a specific storage size and I was given one way bigger than the one I asked for which means I would have to pay more money for it

Évaluation :

4

Great customer service team !

Évaluation :

3

Overall fiine...

Évaluation :

5

Will go definitely go back if storage needed again!!!

Évaluation :

5

Excellent service à la clientèle

Évaluation :

4

Hannah is always very nice, friendly, and helpful. Even when people are being rude to her, she remains calm and tries to defuse the situation. We enjoyed working with Hannah and her staff.

Évaluation :

2

I was told that there was a freight elevator available to move my things to the second floor. They only had a small elevator. I reserved at 10by 20, the manager gave me 2 , 5by 10 units instead.

Évaluation :

5

Everyone was very friendly and helpful during a really stressful time. There are a few storage places in the area but in the end I'm glad I chose the 34th st location because of how it all worked out.

Évaluation :

5

Thaanks

Évaluation :

3

The staff was very friendly especially the lady at the front desk. Unfortunately I had made a reservation to unpack my ubox and my box was not able to be access it.

Évaluation :

5

The young male was over the top in the customer service catagory. I wish I remember his name. He was friendly and extremely helpful. He was a young black male and he was just great

Évaluation :

3

No feedback

Évaluation :

5

great service

Évaluation :

5

Had my u boxes ready on time

Évaluation :

5

When i got my things the only problems was the little bugs but other than that i will recomment to all my friends and family to get uhaul when looking for storage place

Évaluation :

1

We did return our Trailer yesterday around 1:00pm. To date will still did not receive our email receipt. Hope you do send the receipt to our email address @ schagrin1@aol.com.

Évaluation :

1

One of my storages was emptied by some unknown person or persons. I was not contacted about this. I moved my things out of the other storage on June 30, 2018. I informed the manager before leaving.

Évaluation :

2

I haven't got a receipt for the truck that I rented? I have a bill on my credit card but they said would receive my final invoice by email and I never received it or had an opportunity to review it.

Évaluation :

3

My first month rent was free the management allowed me the second month to take my things without a fee however my inventory or my merchandise was damaged by water that dripped from an AC so they said

Évaluation :