Évaluations des clients U-Haul Moving & Storage at The Heights

the young lady was excellant in customer service Topk very good care of us

Well the rating really doesn't reflect what really happened. I went first to my usual location at I-10 / BW8, without a reservation, and they didn't have any 6x12 trailers. The nice lady there looked it up on the computer and said there was one at US290 / FairbanksNHouston and she would reserve it for me, text me and I could head over there. So I left. She called me a few minutes later to tell me that the FairbanksNHouston location computer was wrong and they really didn't have a trailer. In the meantime she had located one for me on W 34th street which was the same general direction. So diverting there I successfully got the trailer, moved my youngest son and got it back the same day. Without the really fantastic employee at the I-10/BW8 location it would have been a lot more trouble - she went out of her way to make sure that the customer was taken care of. The W34th location was great at getting me hooked up and taken care of. They were also very efficient and fast on return. The I10/BW8 location needs recognition also and the employee who made for a fantastic customer experience.

Regina (May be misspelling) was so wonderful and helpful throughout the entire process! Would definitely recommend this location. Easy to check in and out, never too busy, always friendly. Thank you!!

Never fails!!!! Always have to challenge an over charge!!!!!

I mentioned driving to Denver many times and also mentioned a snow storm. The car tows wheels we had FROZE and we Jack knifed twice and ended up pulling a frozen trailer and car from Colorado Springs to Denver. VERY DANGEROUS!! Your car tow is NOT FOR THE SNOW AT ALL!!! You should NOT rent this to drive in any kind of snow or ice condition. The entire wheel rail and tires FROZE while driving on the highway!!

Prompt service and informative staff.

Online reservation/booking through the website was a NIGHTMARE. Once I went down that path, staff at the location didn't seem able or willing to help much. Pickup truck that was rented only had 6500 miles but had audible mechanical issues. Also, the truck reeked of cigarette smoke! Finally, the UHaul office (retail space) smelled horribly; I decline to expand on that as I understand these comments will be posted for public viewing.

The store manager was very nice.

The General Manager Reechel Paige was outstanding. She took time to explain everything and was extremely professionally. She definitely is a great representative for UHaul. She should be recognized for her great work.

Uhaul trailer running lights on 1 side did not work.Reservation changed to another location after we arrived (refund was issued). Tried to work with customer service to return trailer to closer location as hwy was shutdown & was told a double one way location would be charged. If we had another choice we would not use Uhaul.

Other then not putting my return in the system of the dolly that I returned the same day. And sending me an email regarding the no return. But spoke with the representative this morning and it was taken care of. Thank you for the customer service.

This location is amazing, the staff is friendly, helpful and knowledgeable. It’s right down the street from my office so I will use this one all the time now. I believe it’s the store manager I work with when I go in and she’s terrific

Make sure everything is in the truck. Not be lazy Apologize when your wrong and make it right.

Very good customer service.

Brandon & Tommie we exceptional in handling my checkin, equipment install/return/checkout. Good employees you have there.

We did the mobile process for checking out the truck. When we got the keys for the truck, we then found it that it wouldn't start. We then had to go through the whole process again for another truck. This significantly delayed our trip and moving.

The customer service representative was absolutely terrible, I spent close to 2 hours trying to get her to understand what type of truck I had, and she just would not listen. Another employee overheard her, and finally came from the back to tell her that I was right. Her appearance was horrible, from the blue hair to the nose ring, and the attitude was the worst. She wanted to measure my truck with a tape measure, so my experience with the equipment was fine, but dealing with the employee at pick up was the worst. She definitely needs customer service training, but on the bright side when I returned, another customer service rep. waited on me, and she was very professional, and knew her job.

Customer service was great!

Employees should not be eating while waiting on customers should be done on their dinner breaks.

I think it would be helpful to remind customers that moving pads are also due back when returning equipment. I had thought they were a purchase rather than a rental. I think it would be helpful for the customer to be educated about the 24 hour drop off feature. I think it would be helpful to look into why when a customer does a 2 day trailer rental starting Sunday 9am, it was required to return it Monday 9am. That is only a 24 hour period. I always enjoy the service employees provide!

Excellent excellent service. Wonderful experience. Highly recommend this location and U-Haul

Reechel was so professional and nice. She really made the whole experience fast and easy. I appreciate that! Thank you!

Took forever, and it wasn't crowded. People were not friendly or helpful. Truck had trash under seat and cup holders were sticky and dirty, something I had to clean to avoid getting charged.

I was charged twice for an item. I could not see the tiny print without my glasses and saw my invoice via email when I realize that. I called the store and call rolled over to customer service which all they could do is email the location to call me back. Did that 3 times and they never called me back. The rollover feature is not good. Secondly, I purchased protective mats that were not included in the van. I get to my destination and realize they were not in the van. I had to drive back to get them which was such an inconvenience when paying movers by the hour.

Good service

Higher more ppl and I don’t believe I drove 49 miles instead of 36

Make sure the radios work in all your vehicles

Good

Check in took forever, sales person was constantly talking to other employees and not talking to me. It took about 15-20 minutes and they did not know which truck it was or even offer to walk me out to check out the truck.

Nothing I WAS SATISIFED WOTH MY OVER ALL RENTAL.

Great job, fast and efficient!

Mala experiencia total. No me explicaron cómo funciona el sistema de rentar camiones

The App is horrible. Please find better ways of making it more user friendly for both your customers and employees.

People did a good job. Especially the man when I returned the trailer.

Both Doors on cab were very hard to close completely- had to slam them. Wondered about that. General manager who helped us in AM provided excellent service. Young woman who assisted us upon return also provided excellent service. Thank you!

Great help

paid for 24 hour access but when I was unable to access my storage the # given was NEVER answered . Multiple calls to get inside my storage with no answer had to com back the next day . Frustrating

The guy who checked our truck in was so nice. I could not say enough good things about him. Please make sure and thank him for us.

Horrible customer service!!

Super fast check out and check in. Love this location!!!

I went to this location to pickup truck and auto transport trailer...However, they did not have the trailer so after a long period of searching a trailer was found at another location; I had to drive to the 2nd place to pickup the trailer.

Love the staff at this location. I Have been going here for years and the current staff here is amazing! Every single person is exceptional

Thank you for your equipment ??

were came in and had to wait a very long time to rent a truck , only one person was working. the young lady was nice.

Don’t suggest the app if you still have to go talk to an agent to get the keys.

Miss Abigail is an asset & very friendly & knowledgeable employee, & it’s her personality that would be a reason to come back & do buisness with U-haul.

I booked my rental online a few days in advantage, but when I arrived to the store the employees there had to take down all of the exact same information again that I had entered online. That should be easily avoided, and I should have been able to simply show my driver’s license and move forward. After that 20-30 minute task, we went outside to pickup my assigned trailer and found that one employee had assigned a certain trailer #, and that trailer was In the back of a row of 4. So, the employee attempting to hook me up proceeding to move the other trailers to get access to the correct #. After another 20 minutes with this, the employee who assigned trailer #s cane outside and said we could just take the one that was in front. We finally hooked up the front trailer and moved forward. I spent just under an hour at the store for what should have been a 10 minute task, and there were no other customers in the store at that time to cause any additional delays.

You guys were perfect! Don't change a thing!!

The service representative was rude, condescending, and told me I am wrong multiple times. It took 20 mins to check-out a 15ft truck w/ moving pads, furniture dolly, and appliance dolly (this was changed to a regular dolly without my knowledge). I set this appt up online a week in advance. I will not go to this location again.

Didn’t have anything I reserved. Two working people inside when I arrived. No one else there but it still took them 10 minutes to even acknowledge I was standing in front of them because they were on the phone. Only one of them was on a business call. When I dropped off, the woman was busy texting so she only used one hand to inspect the truck so she needed help opening the door. She couldn’t even bother two use two hands to do her job.

Abigail was wonderful, professional and a true delight.

Spanish language personel

General manager was Awesome!! She gave me a quick tour of the facility and she gave me the information that I needed to make sure my storage was OK.

always friendly and helpful.

Storage is terrible

I asked for a specific storage size and I was given one way bigger than the one I asked for which means I would have to pay more money for it

Great customer service team !

Overall fiine...

Will go definitely go back if storage needed again!!!

Great customer service

Hannah is always very nice, friendly, and helpful. Even when people are being rude to her, she remains calm and tries to defuse the situation. We enjoyed working with Hannah and her staff.

I was told that there was a freight elevator available to move my things to the second floor. They only had a small elevator. I reserved at 10by 20, the manager gave me 2 , 5by 10 units instead.

Everyone was very friendly and helpful during a really stressful time. There are a few storage places in the area but in the end I’m glad I chose the 34th st location because of how it all worked out.

Thaanks

The staff was very friendly especially the lady at the front desk. Unfortunately I had made a reservation to unpack my ubox and my box was not able to be access it.

The young male was over the top in the customer service catagory. I wish I remember his name. He was friendly and extremely helpful. He was a young black male and he was just great

No feedback

great service

Had my u boxes ready on time

When i got my things the only problems was the little bugs but other than that i will recomment to all my friends and family to get uhaul when looking for storage place

We did return our Trailer yesterday around 1:00pm. To date will still did not receive our email receipt. Hope you do send the receipt to our email address @ schagrin1@aol.com.

One of my storages was emptied by some unknown person or persons. I was not contacted about this. I moved my things out of the other storage on June 30, 2018. I informed the manager before leaving.

I haven't got a receipt for the truck that I rented? I have a bill on my credit card but they said would receive my final invoice by email and I never received it or had an opportunity to review it.

My first month rent was free the management allowed me the second month to take my things without a fee however my inventory or my merchandise was damaged by water that dripped from an AC so they said

Staff was always very helpful. Each time I accessed my unit the facility was clean and definitely the climate control was working! Next time I need additional storage I will be a repeat customer!

Thank you for these 18 years!!!!!! We were with you,for your services and help .

In my last visit the staff that I found in this store wasn't really friendly.