Truck was not held foe reservation. Equipment was not available even though previously reserved. Truck was dirty. Customer service was not attentive. After being told the truck was not available and having to get a larger vehicle, it took over 30 minutes to process the order as they kept handing it of or making other guests a priorityJASON ANDREW G.
Customer Reviews for U-Haul Moving & Storage at The Heights
Pour nous contacter
Houston, TX 77092
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Nothing everything was fast and easy.ARIANA LYDIA A.
Le client n'a pas laissé de commentaire.Kevin R.
Le client n'a pas laissé de commentaire.HUGO L.
Le client n'a pas laissé de commentaire.LAVINCE C.
Lisa was very helpful and nice. Thank you for the great customer service ðŸ˜ŠRebecca L.
Le client n'a pas laissé de commentaire.Ralph K.
Fees were not explained. I was charged additional charges and was not explained. When I called customer service I was put in hold for over an hour and the representative left me on hold. I have used Uhaul numerous times over the years and this was by far the worst.JOY H.
Le client n'a pas laissé de commentaire.Michael B.
Probably needs little extra help. There was a line coming and going.CHRISTIE T.
Le client n'a pas laissé de commentaire.Donovan G.
Lisa was very attentive and helpful! Nice job! Thank youDARLENE N.
The site manager was extremely helpfulShannon W. | Premières impressions
Le client n'a pas laissé de commentaire.Mark B.
Le client n'a pas laissé de commentaire.MICHAEL B. | Expérience générale
Reserved a 10x15x10 unit and when I went to get it I was told it was no longer available. I was then given a 10x10x10 unit. Once I was charged, I realized that it was was inside and the unit that was given to me was not there. So I ended up having to get a bigger unit. It was a very frustrating situation and even though I did end up with a unit it was bigger and more expensive than what I have originally wanted to reserve.megan m. | Premières impressions
Long lines. Needed to move it when I bought unit. Some random lock is on unit. Not at all what was promised. I HSVENT BEEN ABLE TO USE SPOT AND WANT A REFUND.Brandon T. | Online Move In
I didn't have any problems checking in or out. The next customer would be satisfied with the serviceJACQUELINE H.
Le client n'a pas laissé de commentaire.JULIUS L.
Le client n'a pas laissé de commentaire.WILLIAM P.
Le client n'a pas laissé de commentaire.ROBIN DALE B.
The gentleman who helped me was great. Very friendly and helpful when I needed it most.BRENDA H. | Premières impressions
Le client n'a pas laissé de commentaire.HAILEY T.
my uhual had no a/c and the steering wheel was very sensetive, not safeGABRIELA O.
Le client n'a pas laissé de commentaire.Mitchell D.
The truck wasn't clean but the customer service was excellent.Hakimah M.
When we arrived to pick up the trailer we had to wait for it to be checked in from the previous day's drop off; When we arrived to return the trailer-early-we followed the directions to to equipment return, went in to check out where we told we would receive an final invoice via email. We sat in our vehicle waiting for instructions on where to park the trailer, but no one came out to direct us. Then, a truck pulled in behind us for return check-in. An employee came out and we thought she would direct us to a return location, but she started checking in the truck that came in behind us!!! We finally just found a place to park the damn trailer on our own and offloaded on our own! If you can't afford to adequately staff the location you should reduce the number of rentals you reserve. I still haven't received a final contract via email.Lori B.
Le client n'a pas laissé de commentaire.Onel M.
Guys did a great job, very courteous and helpfulRYAN P.
Le client n'a pas laissé de commentaire.Jeff W.
Le client n'a pas laissé de commentaire.BARBARA T.
Very helpful and friendly staff. Clean, convenient location.DAVID M.
I was contacted by an employee for the reservation I was doing online at the shepherd location in Houston, tx. She told me her location did not have what I needed so she sent me to the one on 34th st in Houston, tx and they did not even have the 20ft truck or the dolly we needed even though I was told they would have all of the stuff. Completely unsatisfied.MADELINE F.
I have used this location for several years. They are always on top of their game!WILLIAM E.
Staff was much interested with phone texting than serving the customer. He does one step on the system then 5minutes on his phone. It took me half an hour to rent a small cargo trailer.ISLAM H.
Le client n'a pas laissé de commentaire.EDGAR B.
UHaul website said they were closed on Sunday so I dropped the keys in the drop box then noticed the garage door was up. I went inside - they said they would check my truck in within 5-10 minutes. Well over 24 hours later truck was not checked in and I was charged a late fee. By the way, they had already re-rented the truck. They finally reversed the charges after many calls to regional offices and many hours on hold with this location.Ronald P.
Le client n'a pas laissé de commentaire.Gretchen B.
Le client n'a pas laissé de commentaire.LISANDER M.
Overall I was happy with the equipment and the people I met at the two locations. However, the confusion about the trailer drop off was a real head scratcher. That it took three 30 minute calls for someone to finally provide drop off details for the trailer that I picked up for you in Herndon, VA was troubling. U-Haul owns this space. That things were so disjointed and confused was concerning. I would be happy to discuss my experience if someone cares to reach out. Thanks, David Smith 713-254-0888DAVID S.
The staff was very nice, and fast! I world recommend them for sure.JODY ANN M.
Very bad customer service and wasted my time. The girl in traffic is very unprofessional. The staff on Saturday was stressed and couldn't handle the work load. Worst experience ever had.JUANITA R.
Under staffed office.Scott H.
The staff make it so easy to get a storage. It was so convenient and easy to access. The customer service are very friendly.Olalekan A. | Premières impressions
Le client n'a pas laissé de commentaire.DENISS B.
There was no key dropbox to return my keys after hours as there was supposed to be. I had to return the next day with the keys after waiting 30 minutes for a customer service agent to advise me. OnSite staff have no answer as to why there was no key Dropbox.Shawn L.
They need to charge customers properly and if they are going to refund they should do it that day.MAJEED N.
Staffing seemed insufficient. I waited for about 15 min alone in the store until someone arrived to being the check in process.Vincent P.
Renting the truck was a breeze. Agent was very professional and thorough. Returning the truck however was horrible. I stood in line waiting for about 30 mins in an empty store. Both agents were outside while customers were inside waiting. 1 customer left because she was waiting in line long before I arrived. The first agent came in and assisted the man in line before me but didn't even apologize for the wait. The other agent came in and didn't greet or apologize either. It appears he came in to escape the sun for a few mins and didn't offer to help me or even acknowledge the other customers. When I noticed he was heading back out I mentioned that I've been in line for 30 mins to return a truck and I need to be helped. He said oh, you can just drop the key off right there and then he exited. Bad customer service 0 out of 5 stars!MARA S.
1) improve wait time to check out the vehicle, it took over an hour wait to get my truck rental & I was charged for time I didn't get to use the truck which is unacceptable. 2) improve ease of mobile check in, it took so long to figure out how to check in that my rental order was canceled while I was in the parking lot of the U Haul store. 3) Improve hold wait times when calling customer service, I waited over an hour to speak with someone.BENJAMIN R F.
Britney was our associate for this rental and she was fantastic. She made the process easy and friendly and couldn't say enough about her. Great person great employee a total plus for U-Haul. Thank you Brittany!CONSTANTIN K.
Le client n'a pas laissé de commentaire.JUAN V.
I love the staff.. very down to earth & helpful. I had no problems what so ever. My transition went smoothly.TASHA W.
Le client n'a pas laissé de commentaire.RICHARD R.
Andre was a lot of help. He even help me getting road side assistance. Making sure I was satisfied.great asset to your company.YAMILET U.
really bad service crew acting really really really slow. Also walking slow. So i cancel my orderJonathan C. | Online Move In
The office is rather small. For as busy as the site is, i would think there would be more associates. This past Saturday Lisa and Andre were so busy i was almost exhausted watching them. I appreciate the service I was given and would definitely come to this site for a rental and I am sure other customers has had the same service as we had. Thank you, Roger Wyatt/Ben Morgan.ROGER W.
Le client n'a pas laissé de commentaire.PHILIP S.
Through no fault of their own UHaul had to switch my reservation to a different location (stolen truck), which then had to switch the truck reservation a second time (previous customer didn't return keys). Then the app glitched, but Brittany and her manager were able to get me checked in and on the road. Very friendly staff and pleasant process all around, despite the hiccups.Jonathan M.
Le client n'a pas laissé de commentaire.CHERYL LYNN H.
Your system was down so a pick up process that should have taken 10 minutes took me over an hour. When i was finally given keys to the truck, i was told the gas tank would be half full. It was on empty, and i had to put gas in it before getting to my destination less than 10 miles away, otherwise i would have run out of gas. I was told by the representative that i needed to return it at least a quarter full. Horrible service. Will never be using U-Haul again for moving.BRADLEY NATHAN D.
I cannot believe how much money I paid for such a horrendous experienceMarissa L.
Le client n'a pas laissé de commentaire.ADRIAN ADAM P.
Le client n'a pas laissé de commentaire.ALEXANDER F.
This location has a great customer service crew. I came in at the last minute and they assisted without any hesitation. Davion at I-45 & Tidwell was great in helping me look for available trailers.ELIGIO G.
Le client n'a pas laissé de commentaire.JEANETTA T.
Le client n'a pas laissé de commentaire.JAMES S.
This was my second place to be directed after I went to my reservation and told they did not have a trailer for me. I then went to the second place I had been directed and waited there almost 2 hours. The manager was great but this still put me back 2 hours.MARK M.
I made a reservation for a 10 inch truck and a dolly on a Saturday morning. There was a long line and the staff was clearly overwhelmed. They don't have a dolly which was a HUGE inconvenience for my move. I wasn't the only one however, because it appears that nobody gets a dolly that day! I hate leaving poor review because the staff was hardworking and there's only so much they can do. Uhaul corporate needs to address the lack of equipment and needs to add more staff on a busy day.YOKE L.
Le client n'a pas laissé de commentaire.LUIS L.
Le client n'a pas laissé de commentaire.James R.
GAS WAS EMPTY, INSIDE DOOR HANDLE BROKEN, DID NOT GET DOLLIES OR MOVING PADS WITH TRUCK. LINE MOVED VERY SLOW.Misty G.
The entire staff was fantastic. On a hectic day (end of month) with a lot of demanding customers, they did a great job with my rental and got me on the road. Thanks!!!LUIS G.
Le client n'a pas laissé de commentaire.Mary K.
Le client n'a pas laissé de commentaire.MARIA A.
Nothing! Everything was wonderful!SARAH S.
Nothing. The staff was curtious and helpful. I would recommend this location to everyone.PAUL F.
your staff at this location are above par ,in all aspects. I have recommended this location to many who totally agree !! BEST STAFF AWARDHAYLE H. | Premières impressions
Le client n'a pas laissé de commentaire.PETER D.
I was met by smiling, helpful associates at pick up and return! This is a well run, efficient center and will get my business every time I am in need in the future. Great Job!David H.
Le client n'a pas laissé de commentaire.DAVID M.
Keep up the great job....DONALD J.
Le client n'a pas laissé de commentaire.Rosemarie W.
Gentleman helping me Saturday morning was very helpful and found me a small truck to rent.JOHN J.
I made a reservation for a 9-foot van, but there was no 9-foot van available when I got there. So I was FORCED to rent a 10-foot truck which cost more per mile. So next time I need to rent something and make sure it is available, I will need to go somewhere else. So what is the point of the reservation if you do not honor the reservation. I should have at least gotten it at the same price as the original reservation.DONALD H.
Wasn't able to complete online, that would be a big help and save the employees some timeANTONYSHIA J.
Le client n'a pas laissé de commentaire.Mary K.
Everything good for me nothing to improve Thanks a lotJean C.
Le client n'a pas laissé de commentaire.Marlon H. | Expérience générale
Le client n'a pas laissé de commentaire.Filiz E.
Le client n'a pas laissé de commentaire.PORSHAY S.
Door was locked when I arrived at 1:15pm Sunday afternoon. There was a women knocking on the door saying she was unhappy with a male employee inside. A female employee finally unlocked the door so we could speak to her but she would not check in our 5x8 rental as she was too scared to come outside. They said the police were called but I unhitched the trailer & left as I didn't want to be involved with the situation. The woman outside the store seemed polite as she told me she too was waiting for the police as well. I am not sure my rental was ever checked in because I called about 5 times after we left until closing time at 5pm & no one ever answered. This was my 2nd time at this location in one week but I will never go back. Very disappointing.RODNEY H.
Le client n'a pas laissé de commentaire.MATTHEW V.
I arrived with a reservation for a climate controlled unit and it was over 90° in my unit. Had to change units but the staff wasn't very motivated to change it until I continually complained. This was a Sunday and a manger with the authority to do so was not on site. I was moved finally that same day. Since then, I have been contacted twice stating they didn't know which unit was mine. First time, we corrected the issue then a week later I was asked again because they lost the paperwork that I drove up there to fill out. Their organization is terrible and very unprofessional!Michael B. | Expérience générale
U box arrived 6 days late. And was only noticed that it had arrived 2 days after it's arrival. Very poor communication and I spent nearly 3 hours on the phone trying to locate my boxTim K.
Please inform customers whether the vans have A/C. My rental had no A/C and was very uncomfortableTERRI C.
Stay away! Could not check in using the app. Worked with the manager of this location to pick up the truck I reserved. He seemed more interested in making joke with co workers than helping me or the other customers waiting. Took no less than 45 minutes to get the vehicle, which had not been cleaned. Go anywhere but here.MARK G.
Le client n'a pas laissé de commentaire.Joelle M. | Premières impressions
Le client n'a pas laissé de commentaire.BRYAN H.
Nothing at the time. Excellent service with a smile.Sue G.
Le client n'a pas laissé de commentaire.SARAH K.
More desk help. Actually inspect trucks before turning them over to customers. Truck yesterday had no fuel, check engine light, air bag light and nearly bald front tires.Robert H.
Worst service possible. Had to find someone to try to help after waiting 20 minutes. Then, had to help him get the trailer unloaded as he was unable to do it by himself. He refused to give me a receipt on the spot and said he would email it to me "in about 15 minutes". Nope, it was the next morning. AND THEN, it wasn't even checked in until nearly 18 hours later. THUS, I got charged for an extra day. Now, I'm having to wait online to try to get that charge reversed. Terrible, horrific service. Penske, here we come.Roy B.
I reserved dolleys for the day of the move, and when I picked up the uhaul, there were no dolleys set aside for my order. It delayed my entire move. /:AMRA A.
Dollies were not available onsite even after placing a reservationJorge C.
the service was terrible and extremely slow the trailer was dirty and the yard man didn't tighten the hitch to the ball on my truck and the trailer came off with the first bump that was in the road. I was very lucky that I didn't cause a major accident as far as I am concerned every employee at that location should be terminated. i don't know how you can possibly make any profit at this centerJAMES L.
N/A everything is all good, the way the business is being run.DENNIS W.
Le client n'a pas laissé de commentaire.CHERYL W. | Expérience générale
I've used this site a number of times and will continue to do so, however back the 10' panel van I rented yesterday smelled like it had been hauling fish - just awful! I only needed it for a few hours for hard goods, but if I'd been hauling furniture I couldn't have used it. Also the gas reading on my paper work showed more gas than was actually in the truck when I received it.PRATT B.
Le client n'a pas laissé de commentaire.TOMMY E.
When a reservation is made a month ahead of time there is no excuse for not having the equipment available.JEFFREY B.
Todo vien para miLudin Oswaldo L.
Le client n'a pas laissé de commentaire.Wayne F. | Premières impressions
I reserved the unit online. When I arrived, the staff did not know what was available or where the unit was located. I spent almost an hour (and 50 $for hired Labor) waiting for my unit. When it was finally handed over, it was on the 2nd floor and there is no elevator in the facility. Large heavy items would have to be moved in the staircase which would be extremely difficult. I had to cancel the storage. Very disappointing and expensive.DANIEL B. | Expérience générale
Le client n'a pas laissé de commentaire.DORA S. | Premières impressions
Le client n'a pas laissé de commentaire.BRIAN L. | Expérience générale
Paul, and his associates were very respectful, responsible, and welcomingJOSEPH H. | Expérience générale
All my stuff, molded. I was told I'll be compensated for all my belongings. After being an bad advertising that they were all climate controlled. Please contact me, Damossi Cloud at (832)977-4696Damossi C. | Expérience générale
Le client n'a pas laissé de commentaire.Marnecia H. | Expérience générale
Served my every need.James S. | Premières impressions
Everyone was very helpful the manager Sonia employee everyone that was very very helpful and I thank them for that because I am really having a hard timeSonya C. | Premières impressions
Couldn’t talk to anyone service was poorrhonda j. | Expérience générale
Le client n'a pas laissé de commentaire.Juan Carlos L. | Expérience générale
Served our purpose and location was 👍🏾Edward B. | Expérience générale
Le client n'a pas laissé de commentaire.EMIL G. | Premières impressions
Above and beyond to help make sure we were taken care of 👍🏿👍🏿Brent W. | Premières impressions
Storage unit says 54,95 $ on the signs. I did not want anything for free. It does not say upstairs or downstairs so I never moved in I found another storage unit downstairs for the 54,95 $KENNETH DWAYNE R. | Expérience générale
Le client n'a pas laissé de commentaire.VANESSA G. | Premières impressions
Nigel was very pleasant and professional! Great costumer serviceMARKEL W. | Premières impressions
My last name which is Brown is spelled wrong. They were suppose to correct when I was at the store and I see they have not. When we had come to park our trailer the spot we were told that space was occupied and that they couldn't find our account due to the last name not being corrected. So was not a great experience to start with.Quain B. | Expérience générale
Todo biennicolas g. | Premières impressions
Le client n'a pas laissé de commentaire.TIFFANY F. | Expérience générale
You guys have sent me a bill. I dont owe you any money. Except that i am returning a furniture cover to a location. I really want to bring it to your location. Other than that you have been great.Windra L. | Expérience générale
J booked two different storage units and neither of them were available/ cleaned out for me to move my things into. This was very frustrating and a waste of time in the middle of a move.Laporshia O. | Expérience générale
I've had a problem with my door code but the manager yesterday cleared that up over the phone. My biggest concern there now is the fact that the lighting is not working at night so it's very very dark and unsafe. I spoke with facility yesterday and they told me that it was a problem that stemmed from the ice storm but he's working to get that fixed waiting on the electrician but I explain to him that is very dangerous and he said he would get on it right away again. The entire staff here is very helpful though so I know he'll get it done.James G. | Expérience générale
The gentleman Nigel Hilliard was fantastic! He helped me get a better unit because I found out the original storage unit I booked online was upstairs and he had no elevator so Nigel Hilliard found me a ground unit outside to help because I did not have help unloading my truck. Nigel also tried to help me as much as he could with my truck dilemma but unfortunately the system would not allow him to help me more than what he wanted to but he has fantastic customer service skills and he definitely should be promoted to a better position if possible because you need more people like him in your establishment.James G. | Premières impressions
Le client n'a pas laissé de commentaire.cheree g. | Online Move In
The employees were very nice and helpful. I had a very good experience.MERRY N. | Premières impressions
Le client n'a pas laissé de commentaire.Roxchell S. | Expérience générale
Le client n'a pas laissé de commentaire.Latechlia C. | Premières impressions
Le client n'a pas laissé de commentaire.Ernesto C. | Expérience générale
Le client n'a pas laissé de commentaire.TIFFANY F. | Premières impressions
Le client n'a pas laissé de commentaire.Terah H. | Online Move In
*not secured at all, all my belongings got robbed and all they said was ohh we dont know if we have cameras there so we don’t think we can help *told them to cancel the storage unit months ago and they kept charging me *overall that location has no good and honest management and they dont care about the customer whatsoevermichael i. | Expérience générale
ExcellentJeremy J. | Premières impressions
Le client n'a pas laissé de commentaire.thomas h. | Expérience générale
you would allow me to work out an affordable plan to catch up with my arrearages and you failed to follow the law and notify of yall liquidating my assets! When were my assets even liquidated?DAVID K. | Expérience générale
Employees are straight to the point, time efficient, and polite. Great help. Made my move easy and quick.Lisa B. | Premières impressions
the young lady was excellant in customer service Topk very good care of usKenneth R. | Premières impressions
General manager was Awesome!! She gave me a quick tour of the facility and she gave me the information that I needed to make sure my storage was OK.Shemerra h. | Premières impressions
Great customer service team !dexter w. | Premières impressions
Everyone was very friendly and helpful during a really stressful time. There are a few storage places in the area but in the end I'm glad I chose the 34th st location because of how it all worked out.Heather L. | Réservation
Services supplémentaires à cet emplacement
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Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
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