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Customer Reviews for U-Haul Moving & Storage of Abbotsford
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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It was great
Amritpal SBrittany was extremely helpful and very friendly. I will recommend and definitely return to this location in thefuture if needed.
brenda hI cannot find anything that needs improvement.
LEON GOutstanding staff,from meeting them for a few truck rentals then needing storage for 3 units.It was so nice that staff were helpful in such trying times.We appreciate ur kindness & settling us.Storage units were easy access & safe secure.Business hrs were awesum to accommodate when we needed access.It was a pleasure to do business with UHAUL.loved the mascot!
Tara A | Expérience généraleThe lightbulb wasn’t working in the unit otherwise, fabulous service!
ginger f | Expérience généraleI’m good
Marlon MVery nice and helpful 👍
vic gEverything was great. Very accommodating and helpful staff.
Jesse BOverall a great experience! In and out in a reasonable time, paperwork was acceptable, drop off and inspection was prompt. Really secure facility,
david gI was satisfied with my the whole experience
monte mAll was great. Pearson was helpful and professional and of great assistance
Rory MGreat service at this location.
charles lHonestly pretty good overall, Yall just need someone to come and clean the buttons on the entrance and exit they were so black and sticky it was nasty, i used a pen to because I didn't want to touch them
Talon W | Online Move InWhen renting a trailer I was not asked if I had a hitch or ball to connect the trailer. Maybe have a list of questions before proceeding with the rental form, such as: weight of tow capacity, if they have electrical hook up/ trailer support package, if they request a hitch to tow. Merci
Jessie GYour front desk lady I believe Brittany or Brianna was a wonderful help fully explains things very impressed with her services
Nancy V | Premières impressionsGreat 1st point of contact she was friendly and helpful, good choice of vehicles, the manager/owner was very friendly and efficient at check in/out time
Sherry BChange the American odometer to Canadian so you know the correct readi g and correct amount your paying for. I thought I was paying for 17 km turned out I was paying for 27 km due to odometer being american
robert gYou really don't want my opinion in writing! Couldn't tell you what the inside looked like there were no lights working in the unit or whole of trailer!
Sandra Y | Expérience généraleProfessional service.
Cristian RI've been there years ago and wasn't very impressed This experience was a very great experience. Brittany was very helpful I would recommend this place place nowadays yes
Nancy VPickup and drop off went smoothly and was super quick
Remi WPerhaps the inline self check system can be more responsive
Mariana MStaff were friendly and accomodating. It is an older site, but well maintained.
Dean S | Expérience généraleIt was a bit pricey
Georgina G | Expérience généraleI was hesitant to rent a trailer ecause I was expecting it to be a hassle and expensive. I was honestly shocked at how inexpensive it was and even more shocked at how good the service was and how easy and quick it was to pick up and drop back off. I'm not the type to normally even give a review but I was so impressed that I wanted to let others know how great this location is for a trailerl rental.
Mike RFirst encounter was fantastic & dealt with Brittany & she was to point &helpful & friendly, kindness was needed on my chaotic days Following visits was a lovely gent.& as well was helpful & knowledgeable when I was in stress mode.He kept me calm & gave me storage size to help with what size could work.Beyond words for both staff to helpful & kind.Appreciate your staff assistance in trying times.
Tara A | Premières impressionsFirst first was fantastic & dealt with Brittany & she was to point & helpful & super friendly, kindness was needed on my chaotic days Following visits was a lovely gent.& as well was helpful & knowledgeable when I was in stress mode.He kept me calm & gave me storage size to help with what size could work.Beyond words for both staff to helpful & kind.Appreciate your staff assistance in trying times.
Tara AStaff were very helpful and friendly. Will definitely return.
James AA bit tight to move around the lot. Especially with a large vehicle. A bit frustrating.
John H | Premières impressionsNeed parking for customers! It is practically nonexistent at this location. I am 4'9" so it was a challenge driving the cargo van because I couldn't move the seat forward and up enough to make driving really comfortable. I managed, but it was a stretch for me. Also. the gas tank was supposed to be full, but it wasn't quite at the full mark. However, I still filled it back up before returning the van.
Gwen SVery knowledgeable staff who was able to help with suggestions and was easily able to switch unit to first one being too small :) she went above and beyond to help with all our needs
Diane A | Premières impressionsNot super clean, but ok cleanliness wise. Well maintained though.
Yuriy TI couldn't reflect this rental/contract in my uHaul account or app. My account was from Ontario but I didn't expect it to be a problem.
Shola OThe location was great, but overall U-Haul should look to improve its mobile app and outside hours booking process. I imagine Saturday/Sunday mornings are peak hours, when people are seeking to get vehicles early morning to begin their moves. Surely this could lead to staffing in the early hours on these days, as the app is terrible, and the morning of process for getting the vehicle is painful, slow and a huge pain point.
Tom BExcellent customer service.
Paul WGreat experience Very friendly staff would highly recommend this location
Lisa kManager and Staff is always super friendly and efficient. Always a pleasure doing business at this location.
Courtney EVery polite, insightful, and quick. Didn't take long whatsoever. Highly recommended
Donald K | Premières impressionsContinue the good service
linda sKeep going
Andrea C | Expérience généraleVery helpful staff and very knowledgeable about situations and so friendly tyvm.
Mike B | Expérience généraleAll good, great service and friendly.
Ted CThank you so much; great, reliable service!
Lorne MThe staff was incredibly patient and helpful. They made my experience exceptional!
John MNothing. This location was great. Very happy. Thank you.
Corey VThey were kind and calm. I had a very tough few days moving after going through a breakup over the holidays, having to find a new place, and dealing with Telus messing up my services not once not twice but 5 times in 3 days. Frankly, the atmosphere here was calming and refreshing. Very easy to deal with my rental. They were also at the same time dealing with a customer who was mad and frustrated because of something regarding a payment and they handled that situation with dignity and sympathy. If I ever need a rental or a storage unit again I won't hesitate on where to go. Thank you. Sincerely.
Alexis MNot impressed that you need to buy at trailer brake/light attachment as the units are old and out dated and don't match the newer vehicles that are made within the last 25 years.
Guilano CLol pff
Timothy O | Expérience généraleeverything excellent
Ajit HKeeping my things in secure and very clean place. All staff are awesome! Keep up the good work!
Gemma B | Expérience généralehorrible app!
Riya GThe rate fof the locker was to high
Tyler A | Expérience généraleEverything was great. The staff were all super nice and everything was really clean. Merci.
Kathy Q | Expérience généraleThanks 😊
Gary J | Premières impressionsI've used numerous rental agencies, commercially and privately over 35 years. This location, is courteous, prompt, friendly and always helpful! That's why I'll continue to rent from them ✅ I'd give them a triple AAA
William WThey went above and beyond what they needed to do to help me. I would recommend them to anyone, everyone who needed to rent anything from Uhaul. Thank You.
Betty EExplain the whole mobile pick up and drop off in a tutorial or faq so people know what to expect and plan accordingly. I ended up dropping the keys in the lockbox before I knew I had to take a picture of the odometer so I had to contact uhaul via chat to ask if it was ok. The guy helping me waived the $20 fee to have the location do the check in the next day which was nice at least.
Jennilee SDo all of the online booking way ahead of time.
Adrian O2nd time renting from the spot. Best experience here every time. Will be back soon!
Eugene PThank you Pierson for all your help!! Truly appreciated! JW
JOHNATHON W | Expérience généraleI had uhaul booked for 6:30am and confirmed at this specific location. The night before someone changed it to 8am. When I inquired the night before, I was told location opened at 8am even though my booking was confirmed for 6:30am. When I got to location at 8am, no one showed up till 9am and self check in was not working. I did not leave uhaul until 9:15am and staff member was rude.
Michelle DThere isn't much room for parking! Everything else was perfect.
Justice Vvery good service. I will be back
Danny B | Expérience généraleRv spot #74 was extremely difficult to negotiate getting around the ramp. Not to mention trailers left in front of the out building blocking access to my trailer was a daily occurrence. The parking lot had so many nails all over the place, I'm surprised the tires on my truck and trailer survived every visit.
Jared L | Expérience généraleMerci
coralee f | Expérience généraledark and dirty storage unites. When I picked up my boxes after less than a mont of storage, something in the dust covering all my boxes left a horrible rash on my arms. The pavement is broken and full of gravel, very difficult to roll trolleys or carts over the pavement. When I removed my stuff before the end of the contract, I was not refunded for the time not used. This policy needs to be clearly explained BEFORE payment is given. Altogether a most horrid experience
Paula A | Expérience généraleProfessionally managed. Well done!
Liza W | Expérience généraleVery polite and friendly staff!!
Michael BCustomer service poor
agha aEverything was totally perfect at the pick up and drop off.
Walid HWe had a very frustrating experience. The unit which we had reserved, paid for and purchased a lock for, was found to have already been occupied by another customer. So we had to get another unit, and load up our belongings to relocate to that unit instead. After already having a terrible experience with the uhaul truck reservation, and learning that we no longer had the free month storage, this was the bitter cherry on top!
Sherri G | Premières impressionsGreat facility. Easy access. Very clean.
PATRICK T | Expérience généraleI just cleared out my locker after three years. I have to admit that I'm going to miss the staff here. This place is well secured with great customer service. Thanks you very much Hazelwood!!!!
kyle S | Expérience généraleI think the fact that you can't do the majority of the security stuff in store is ridiculous. I don't want to upload my license online. If I'm there in person during store hours doing it in person should be a option.
Carol MNothing needed Just keep happy Pleasant people at this location
SCOTT KThe best UHaul experience I've ever had! I rent quite a few with my work and these guys were so friendly and on it!! I'll be back for sure!!
Alex TLower the costs please
Lewis APoilte/on time/efficient- Thanks, Bill D.
William DPleased with the quality of uhaul service, ease of the mobility app & excellent communication regarding the rental of a truck and additionally needed equipment.
Braydon TWe had a move booked for a 15ft vehicle on Friday Aug 25, had the day off pre set it all up on the portal and showed up to get my vehicle. On the day the uhaul system was down all day long and we had to book a much smaller truck in a different day and cause a huge headache and cost time and money. The internet goes up and down and an outage should be something planned for and have backups and staff trained to manage them.
Stephanie MThe office staff can be a bit more attentive to the customers, but over all they were adequate at what they provided.
Edward WThere should be enough dollies for all truck rentals instead of first come first served.
Gail s | Expérience généraleI would have rated this location excellent if not for the extremely limited customer parking.
Steven GI can't say enough about Pearson and the staff, kind, and caring. Thank you so much.!!!
Colleen D | Expérience généraleEverything was awesome! I rent Uhauls regularly and am always impressed with your staff and the quality of service!! Much appreciated, Julie
JULIE LAll good as it was.
Ken RThe light in my storage unit was not working. The pull string had broken off so there was no way to turn on the light
Scott W | Expérience généraleAmazing service. Thank you uhaul and Persian
Amanda T | Expérience généralePierson was awesome. Very helpful and accommodating to my needs. Took care of us on the spot!
Chris C | Premières impressions👍🏻
Liza WThis was a great experience and was a very inviting location. I wells helped right away and my reservation was waiting for me. I would highly recommend this location.
Chris CVery professional and helpful Next time i will come and store my machines there again,thank you very much
Luke B | Expérience généraleI don't like your rule of not rebaiting your customers if they vacate their unit prior to their next due date. I closed my account on July 19th and my due date is two weeks from now on August 3rd. I feel that I should be entitled to a refund. Please consider changing your terms. Merci
MICHAEL B | Expérience généraleAmazing location and great customer service. Pearson was incredible. Thanks a lot
OSCAR O | Expérience généraleLittle bit disappointed that I couldn't get in my storage unit because I didn't check in and I don't know where to check in. So now my uhaul truck is parked there till morning. I have to work in the a.m. so my brother will unload the stuff.
Amanda T | Premières impressionsGreat customer service, very happy with the staff.
Richelle P | Expérience généraleIn the Kelowna facility I really didn't find out from them how to pay monthly on line. I still need to get that info. When I arrived to rent my storage space there in Kelowna wasn't enough staff to help us there. Abbotsford hazeldean staff were great.
Edith V | Expérience généraleIt was a busy little office. All the staff was super friendly and helpful.
Michelle B | Premières impressionsWorst experience I've ever had and I've used uhaul lots. Never again.
Tamera L | Expérience généraleAll the staff went above amd beyond while my possessions were in storage. They answered all my questions and helped in any way they could. When and if I need uhaul at that location again I wouldn't even hesitate. I would recommend them to anybody.
TRISTIANNA P | Expérience généraleThe 2 staff was very helpful and polite they was a pleasure to work with
Lee R | Premières impressionsSuper nice people, would be my first choice place to rent a unit if the need comes up!!
DAVID P | Expérience généraleLove that we could take our timme moving in
Alvin l | Premières impressionsI wouldn't recommend it to anyone. Way overpriced. I paid for 2 months and only used it for a month and a half. I figured some money should have been reimbursed for the 12 days early I left it cleaner than it was when I rented it. I moved out March 112023. I paid for it from jan23,2023. I have vacated the unit so DONT BILL ME ANYMORE.
Sandra B | Expérience généraleGreat location.
Ian P | Expérience généraleI already recommended the facility. Le personnel était amical et serviable.
Debbie L | Expérience généraleDry friendly and helpful service
GERALD H | Premières impressionsThe manager at this particular uhaul facility; in light of my particular circumstance was: entirely accommodating, pleasant to deal with and exceedingly knowledgeable in answer to my various queries. In short, I would highly recommend this uhaul location to anyone. Pierson, Thank you for all of your assistance.
Danielle K | Premières impressionsUnit was filled with rats and mice.
BLUELINE D | Expérience généraleClean site, staff very professional
Robert M | Expérience généraleGreat service. Pricing was In my budget.
Bryan R | Premières impressionsNeeds bigger units for more affordable pricing.
Nicholas R | Expérience généraleThe facility was very clean, well maintained and accessable. The prices were very reasonable.
james g | Expérience généraleI haven't left U-Haul since i'm an employee at U-Haul, I'm their forklift operation since 2019 and I love what I do for U-Haul and I do it well.
Kenneth C | Expérience généraleThe staff was amazing and very helpful
Christopher W | Expérience généraleStaff was very helpful and friendly
Christopher W | Premières impressionsSaved my bacon.. for a few years... Is hard to get an aaccount though - need a credit card And they park big trucks right in front of my unit... And they constantly keep raising the rates... Staff are good and helpful though
DONALD J | Expérience généraleUnfortunately, I booked online to move in 2 days later. The next day, they canceled my contract and refunded my fees because I had not come in earlier than my move in day and there was no lock on my storage spot yet!! If I had not seen the return credit card, I would have arrived to no storage space on my move in day! I called and at least they apologized and reset my rental up.
Jeanette G | Premières impressionsI came by the property to look at my Rv spot as I was not assigned a parking number online. Upon arrival I felt pressured by staff to move in immediately instead of on my reserved date of August 1. Staff stated my reservation which was made online was not going to be held until that date cause it could still be given away. What good is a reservation if it's going to be given away even though it specifically states online that payment did not need to be made until date of move in. With all that being said, the move in was easy.
ELIZABETH G | Premières impressionsCould no be happier with the service.
Christina H | Premières impressionsI needed storage during a move so I spoke with a uHaul rep on the phone looking for storage close to my new home. I needed vehicle storage as well as a small room, but was told that at the location I chose there was no vehicle storage. The uHaul rep also said because I had a uHaul truck rental I was eligible for first month free rent at this facility. Once I arrived to move my storage in, I noticed that this location did in fact have vehicle storage as there were vehicles stored on the rear of the property, I also noticed when I moved my items into the facility that my Visa was charged the first months rent and is scheduled to pay the second month. I have spent over an hour online and calling uHaul to find out why I was charged for the 'free' first month only to have the phone line constantly send me to the automated truck rental choices over and over with no representatives to speak to. At this point I'm somewhat frustrated as this free first month was appealing to me after the high cost of moving and fuel, but I guess it's just a bait and switch? I'm not interested in wasting any more time trying get in touch with uHaul and the facility phone just rings with no answer, so I guess if you rent from here be loud and clear about the free month you were offered.
Gabriel J | Online Move InLocation was inconvenient. Rat traps in unit was not impressive.
Sharon P | Expérience généraleWhat a pain in the butt this was. I don't usually leave negative reviews, but wow. First, the U-Haul website isn't linked to their system, so even tho the site says they have certain units available at this location, they don't. Next, they make you use a certain kind of lock, no others, but they only ever have like five in stock at a time, so they were sold out. I had to drive all the way to Home Depot to buy one. Then, I paid for two months in advance and moved out two days before my last day. I wasn't told I needed to check out with the office. Ffwd a month and I get an email saying I'm being billed for another month because they didn't even check to see if I had moved out. 0/10 would not recommend.
Molly M | Expérience généraleAlthough you offer free storage for a month - I had to drive further than needed and storage and drop off were at different locations. The storage is not convenient and I will not remain past the month. The staff was great and did their best to make the move easier.
Sharon P | Premières impressionsMy only complaint would be that I paid my storage on the 20th and moved out on the 2nd would be nice to get half payment or even a quarter back. Other wise great experience
Rachelle L | Expérience généraleGreat customer service with help and and answering my questions
Charlene K | Premières impressionsHad rented the storage unit since May 20015 - Almost 7 years . Staff and the company are amazing and always ready to assist in any way. Highly recommend Uhual Storage on Hazelwood in Abbotsford BC Canada Thank you!
KEVIN C | Expérience généraleCustomer-friendly and understanding staff
COLLEEN P | Expérience généraleHonestly, I was disappointed this time around. I did online move in as I would be arriving after hours. My unit was not ready. There was a lock on outside, not inside. Had to call the general help line who had to call Manager who had to come cut lock etc.. after a long day as is, was not a fan of my move in this time around. With that being said, although I was rented a unit based on computer availability, and not because anyone physically confirmed previous tenant had moved out, I was still able to move in, and everyone whom I dealt with thus far, including site manager, has been amazing and helpful, thank you.
Jessi M | Online Move InI was disappointed there was no light in the unit, which was accessed by a hallway. Otherwise, everything went smoothly.
Lorna R | Premières impressionsGreat service, very friendly.
josh m | Premières impressionsI've always liked this facility from a long time ago! It's convenient, clean and staff are usually very helpful!
PATRICK K | Premières impressionsNo problems at all.
Roy W | Premières impressionsThere was mice in the lockers. That’s just gross.
NATALIE S | Expérience généraleWe have been very unimpressed with Uhaul's storage services. The Hazelwood facility was ok and the staff there are all excellent, however, right from the beginning, Uhaul didn't honour our original reservation for a much larger unit and another location of theirs in Abbotsford. The Hazelwood location did their best to accommodate us, but in the end, we had to have 4 small units instead of only 1 or 2 and this cost us money due to increased monthly fees, not to mention, inconvenience. The system to collect payment is also terrible and even though we filled out "auto-pay" online for our account, it didn't take payment so we were charged late fees and even our parents received late payment notices. Very unprofessional and disorganized overall. Our only complaint specifically about the Hazelwood location, is that of the four units we had to use, not one of them had a working light bulb. Seems silly considering the cost to store there... I would use Uhaul again for renting their moving equipment, but not for storage, it was a very bad, stressful experience.
Paul C | Expérience généraleThe manager at hazelmere location tried to auction off my possessions without notification. I did not receive one notification in the mail or are by email I managed to get my stuff back but I would not recommend this place to anyone
shelley z | Expérience généraleThey didn't have my room available for me upon my arrival. I ordered on line to have my room ready for me on the above date. Mauvais service à la clientèle
MICHELE C | Premières impressionsThe folks at this uhaul are extremely helpful
Darren B | Expérience généraleCost to much
Charles L | Expérience généraleBeen using this location for many years
Adele S | Premières impressionsI was late on a payment after having payed early for all the months prior. I made arrangements with a person at the head office as well as one of the people from the location i was utilizing as to when I would make the payment in full. I was then harassed multiple times a day with phone calls and an email threatening to put a lien on the unit. I also received a letter in the mail saying i needed to make the payment. I was not "hiding" or refusing to make the payment and was told the arrangements were satisfactory. I was then locked out of my storage unit until I payed the amount in full. I spoke with a lady that works at the location this occurred at and even she said that this was not acceptable behaviour from u-haul. So, I will not be using this location for anything and probably won't use uhaul again.
Eric S | Expérience généraleRavi was stellar in providing me with a safe haven for my possessions, he really went above and beyond to assist me in my time of stressful need - Thanks Ravi!
Jaye T | Premières impressionsLove the woman on dropping the truck on Brennar store
Lisa W | Premières impressionsWe were pleased with the storage facility. Pleasent staff good to work with. Cost was better than our previous storage operation.
Robert M | Expérience généraleTold management that there was a rat in my storage unit multiple times and nothing got to take care of until the day I moved out
Brock M | Expérience généraleStaff was friendly, helpful and efficient. I have had a Uhaul storage before, and I will do so again if and when the need arises. Merci.
eva i | Expérience généraleExpensive rates
Cole P | Premières impressionsAccess code at the gate worked but when I went to my locker hallway and opened the main door the alarm went off with no way to stop it. The unit didn't have a lock inside as promised by my online purchase and the unit itself has what feels like a rotted wooden door and no lighting inside the building to see in the unit. Not worth the $100 a month for the smallest unit.
Tyler D | Online Move InThere was rats in my unit and it ruined 90 percent of my stuff
Lynnea B | Expérience généralePerfect service!!
Bnaya A | Expérience généraleI was really impressed with the customer service. I was desperate for a storage unit and the attendant went above and beyond to find me one. Thank you for providing these services.
Terrie k | Expérience généraleEveryone we dealt with were very helpful and understanding of our situation.
Sandra Y | Premières impressionsThere was confusion with our reservation at first, the agent working at the front desk said he did not have a unit reserved for us, even though we had the confirmation, and tried to sell us a bigger unit. There was an overall lack of customer service. We ended up moving to a different company to store our belongings. It was not a good experience with this particular uhaul location.
Megan W | Expérience généraleWorst customer service ever
Jessica H | Expérience générale160 after you guys cancelled my first Uhaul storage unit without giving me any reason at all then, when I called and explain I was told my new unit it was in hazelwood abbotsford and the lady booked it for me in the us in Bellingham. Then I went to hazelwood and found this out, so I asked what he has available the guy tells me to go see the unit myself did not attempt to come but drew a map, and it was so unsecured looking and I obviously didn't understand him and he made no attempt to try to help me understand. I have one month free since renting a 20 footer, but will be charged 160 for an ugly little narrow and long unit, same space but different shape as a wide unit. Uhaul is obviously a greedy company. I should have been charged less and I cant wait to move my stuff into a cheaper place. With better service. I let the guy know my frustration and so did my friend who was helping me, a single mother of an 8month old and I am pregnant. The guy working just shrugged his shoulders and said this is what we have.
Kristina D | Premières impressionsI found this location to be clean and secure, with the staff friendly and helpful. I would use again should the need arise.
shawn w | Expérience généraleThe manager at the Abbotsford location was truly outstanding in helping us get storage for our boat trailer. We were so impressed with his attitude and willingness to help.
Barry D | Premières impressionsThe staff are excellent, always smiling and ready to lend a hand. The facility is secure and safe but the outdoor storage units should use laser lights in case they are concerned about fire hazards why they removed the original lighting fixtures from last year because it was hard to find things in the storage unit despite having a flashlight on hand. The policies are deplorable however. There should be an automatic refund for early move outs as a courtesy. *Lastly, your survey should separate the question about your facility being well lit and secure. Those are two separate questions. Yes it was secure and no, it was not well lit.
Hair & | Expérience généraleAlways been happy with the storage and availability staff at both locations have been excellent
jan e | Premières impressionsDue to covid i did not work for almost a year this uhaul was very. Understanding and helpful with getting mw back on track and moved out always super friendly
stephanie d | Expérience générale2nd time usinf facility excellent service and unit
ken b | Expérience généraleWe did not leave the facility, but merely moved to a larger storage unit.
SPECIAL O | Expérience généraleOur moving experience was fantastic and the staff was very helpful. When they noticed that we were moving some items, by hand, they informed us that we could use the on-site dollies.
SPECIAL O | Premières impressionsHad trouble parking initially because of the many trailers beside the big shop and which blocked RV71. Got it solved after a staff member moved 2 or 3 trailers. I called ahead to ask that our vehicle be accessible on Feb. 22nd and it was. There were no trailers blocking access like before. Pick up was easy and closing out our storage agreement was easy too.
Neil C | Expérience généraleFriendliest staff I've met. I would still be there but moving to Coquitlam. Merci
Glenn R | Expérience généraleMoved out December 5 2020
Kevin L | Expérience généraleStaff were great , very helpful!
PAMELA C | Online Move InThank you. It worked good for me while the house was under construction.
Ronald p | Expérience généraleservice girl was friendly and pleasure to do buisness with
CALVIN E | Premières impressionsU-Haul did a good job insuring that the lockers were secure and that no one could break into them. I wish the light would work in the room though. It was good that there was a washroom there but the soap dispenser was empty and had fallen off the wall. The garbage can needed emptying often. I never felt good with the lockers being made of wood. Anyone could move all their stuff out then later, walk in from the street and start a real barn burner without anyone knowing who did it. My previous storage areas were made of concrete brick or metal. This was the sole reason for my response of 'no' to question 6 above; otherwise it would be yes. My main reason for moving out was that I graduated to a 5' X 10' area. Merci.
Douglas C | Expérience généraleExcellent service on first day there - friendly, helpful young gal who has worked there for just a couple months
Maxine B | Premières impressionsShould get my money back for what I paid up until. Too expensive. Little Service.
stuart d | Expérience généraleSite for parking our jeep was just big enough to park, however there were 3 , 2-wheel rental trailers very close that had to be moved so we would have roon to back into our rental spot - #71. My husband and I moved a couple of trailers at the direction of a staff on a fork lift, who then moved the largest one which was too heavy for 2 peole to move,. IH was very helpful, but it took considerably longer for us to park, remove the battery and store our jeep..Therefire, we gave an average rating.
Neil C | Premières impressionsThese units smell kind of musty and are older. I am concerned about the dampness. But its what we had scheduled. I would search for a more modern similar storage and compare costs before choosing this one again. Everything else was fine.
Roy V | Online Move InOn one of my visits, I needed info. on Truck rental & the young female employee at the desk was not helpful, lacked the knowledge and did not even make an attempt to provide information.
shane a | Expérience généraleI would not recommend your Uhaul location, your manager Vipin your regional manager Horace our your company to a person I did not like. Your company needs a dramatic overhaul. Follow up is non existent when overcharging occurs and that seems encouraged by Phoenix, Arizona who alone,I have been told, can authorize an adjustment.
Paul B | Expérience généraleCustomer service is everything to me and the young women who works there is very rude, not only to me but also the person on the phone! Since this day my other daughter told me she mover her stuff from there because of the same young women and my husband tells me she way very rude to him as well! We will be moving our stuff out ASAP to a different facility!
DAWN S | Expérience généralegood service
ken b | Premières impressionsmanager there is very flexible and helpful
Benny S | Premières impressionsGreat service and friendly accomodating people! Modern and clean facility. I would recommend them anytime.
walter h | Expérience généraleThe staff at U Haul were professional, courteous and friendly. The facilities were well maintained. I would highly recommend this facility to my family and friends.
linda t | Expérience généraleI was very impressed with the staff and facility. The manager was helpful and was available for my questions regarding room and price. He accommodated in anyway we needed. I felt safe leaving my belongings there. Very well maintained. I would recommend this facility to anyone who needs to store their belongings.
harvinder k | Expérience généraleStaff could have been a little more aware of the BC covid guidelines in common areas (office space). There was an incident when I had very limited time and there was an additional lock placed onto my unit. When I brought it to staffs awareness, they removed it quickly. That would have made the experience a 5 star.
amanda w | Expérience généralethanks. have goodday.
baeksoo e | Expérience généraleI was given a great deal on the unit. However, it was a bit small for our needs.. even tho it was recommended based on the info we gave him. It seemed fairly dim and the air was poorly circulated. I would appreciate having a booking system and not based on first come first served as it was difficult to make plans in advance before our move in. Easy access to unit and friendly staff.
jackie d | Expérience généraleOur storage unit was infested with rat feces and urine. Half of the things in our unit were ruined. The majority of the things were given to us from my dad and my Aunts estates after they passed away, so they were very sentimental to us. We were even told that there was a rat problem, from the employee. So they knew about it and never contacted any customers about the issue. We also know a few other people who store things there that had thousands of dollars stolen from there. We did not have insurance so we got no compensation for anything. Between us and our son we had 4 storage spaces there. We have only one unit left to clean out and we will never return there. We will be looking for storage elsewhere. We were given recommendations from people on Facebook who have also had issues with your storage facilities.
tina w | Expérience généraleDeepak turned what could have been a very stressful situation into an easy and clear process. We truly thank him for his professionalism and friendly manner!
SHAWN C | Premières impressionsOur one unit #145 was wet. It was on an outside wall (2 sides) and as a result all boxes up against that wall were wet and moldy. Our second unit #140 did not have this issue and all contents were dry and mold free.
MACADAMS L | Expérience généraleUnfortunately because of the some family health issues it took us a lot longer to be able to clean out our unit than we hoped. I believe it was about a year ago, may have been longer now. There were some break ins and stuff stolen from a few people's lockers. (One happened to be our friend) Our one friend found paper left in his locker that had other unit numbers written on it and what kind of contents was inside. Our unit number was on this sheet and I'm not sure how they found out but they knew almost everything that was in our unit. Our unit was mostly keepsakes and a bike and a fan on the top but it also had electronics under all that stuff. Thankfully none of our stuff was stolen but the fact that they somehow got into our unit without a key is troublesome. The other part that worried me is that after all this happened and uhaul was informed of this and the police were called (all by our friend) uhaul never bothered to call and give us a heads up that we might want to check on our belongings to make sure everything was there. No call. No email. Even though our unit number was on the page and had an inventory of almost everything in our unit. For this reason I won't be using uhaul storage unless it's an emergency and I can't get in anywhere else which is unfortunate because I had been with them for almost 5 years.
Jami Z | Expérience généralePerfect
bryan o | Premières impressionsI forgot to ask if there is bathrooms on site and could not find one.
Christina d | Premières impressionsMost was good but I did not appreciate parking a truck in front of my locker
Lana D | Expérience généraleUnits were robbed including mine yet there was no notice given about the event. Which is just lazy and inconsiderate and poor management. Never use uhaul as a storage facility
Daniel E | Expérience généraleWhen I moved in they lost key and an item ended up in my storage next day a snow board to be exact and no one else had a key except me and storage place. Someone gave key for access cause theres no way anyone got my key to place a snow board in with my stuff kinda weird and stuff was gone through like suitcaes opens and not closed. Otherwise I like the place and price but i wish I had 247 access write off the hop cause its very inconvienent otherwise
Kevin H | Expérience généraleThe motor on my boat was stolen while in storage. I was called days after the theft. I was told the police were informed of the theft, they were not until I called them. The police were called but by another customer who had experienced a theft of his tools at the same time. The camera footage of the theft was unusable by the police, I was told by police the thief used a swipe card of another customer but everyone denied it. Lucky I had insurance because the folks at uhaul are no help at all. I was told I would be sent the camera footage it was never sent to me .
Robert R | Expérience généraleThe whole process was simple and easy. Staff was friendly and helped me a lot to choose the right size of the storage and answered all my questions. Manager(Vipin) was very generous and gave me one month free storage which made my day. My overall experience was great.
sahil s | Premières impressionsSo far so good
Diana B | Online Move InMore communication with customers is needed. There were a series of break-ins in RVs at the facility, but U-Haul neglected to advise other RV owners to come and check their unit. As a result, water was allowed in my unit for a month, the floor rotted and the trailer is now a total loss. That is why I no longer need storage. More transparency from management would have allowed me to check in my trailer right away and maybe avoided the total loss. I understand break-ins are not necessarily something you always control, but the subsequent actions are yours. You dropped the ball on that one.
PATRICE D | Expérience généraleThere was another customer that raced through a the gate and almost hit me in my truck he was in the third lane in from front desk and your awesome alarm picked up that he didn’t punch in and he should get a double warning about his agressive driving habits as well as his pre entry procedures bc it’s a storage facility not a drag strip of he was driving a white ford and it was at about 710 pm on your cameras feel free to call me for more information and I will be stopping in at the front desk to address my concerns
Justin W | Premières impressionsDid not appreciate getting a rental increase after a month!!!! That was wrong!!! I have closed my account/rental. MJ Harris
Maureen J | Expérience généraleI was impressed with the staff, as they answered all my questions and I felt secure in using the facility. The experience left no doubt that I chose the correct facility to store my goods.
harvinder k | Expérience généraleQuick and easy!
carly h | Premières impressionsMy belongings were stolen from this facility and there's basically nothing that can be done about it. So dissapointed, upset and out money now.
Terry M | Expérience généraleSome miscommunication with a staff member led to some confusion when I emptied my unit but overall everything was great.
KIM O | Expérience généraleUnit light didn’t work, mouse poop, price was $50/mo higher than quoted, they store things by the exit so it’s hard to drive out, everything is an argument, reservations are hard to navigate.
BRIAN W | Expérience généraleI was well pleased with my moving experience with U-Haul! After hearing so many horror stories about this company I am pleased to report a successful experience from start to finish!
patricia k | Expérience généraleVery convenient and helpful
DR K | Expérience généraleI only had the unit for a short time, but the staff was great and friendly. Would definitely use this facility again if I need storage. Linda
Linda C | Expérience généraleI was delighted with the courteous, efficient service provided by Vipin in regards to my storage unit at U-Haul in Abbotsford, BC.
patricia k | Premières impressionsMy move in date should be changed as my unit needed to be cleaned. It will not be cleaned until the 23 rd; so my move in date should be changed to the 24th. Merci.
Maureen J | Premières impressionsI receive emails regularly from this facility, but am unable to respond via email or emails go unanswered. Why have email communication if it's not 2-way?
JOHN V | Expérience généraleOverall good
Scott L | Expérience généraleAll in all a very positive experiencee
Ronald W | Expérience généraleExcellent service despite it being the end of the day.
LORRAINE S | Premières impressionsDid not get the deal was given when i rented truck online, i should have received first months free as offered . And the lock was 11,95$ on the website im told she was charged 100+ which is unreal.
Katharine L | Premières impressionsOur unit had a break in, but staff was very efficient and supportive which we greatly appreciated
JOHN F | Expérience généraleFound this very convenient.
Carl T | Expérience généraleTwo lockers rented recently over two weekends and both staff members who assisted us were really efficient, helpful and friendly! Great experience for us.
Spencer G | Expérience généraleHave to say that the staff was very helpful. happy with my experience. Would recommend. Also, it's great you're doing these surveys and it shows you care
Anthony L | Expérience généraleIt took 45 mins for my moving van to access the yard and my unit due to malfunctioning access card, keys & cars blocking the way. Moving van cost me $180/hr. These issues cost me $135.
Yvonne J | Premières impressionsThe only complaint I had was the rate increase partway through my rental period. Otherwise it was a good experience
Christopher F | Expérience généraleBig thanks to U-Haul in Barrier (Shane) and staff in Abbotsford. Made my move so much easier.
Daphne S | Premières impressionsno comments
Larry M | Expérience généraleGood service a little bit expensive though
Morgen M | Expérience généraleGreat customer service! Thank you
arlyn e | Premières impressionsJayden is absolutely amazing!! He gave us the upmost customer service
angie s | Premières impressionsGabrielle, went over and above to HELP us. She was able to answer call and other customers while we dealt with getting our trailer secured. Extremely helpful and patient. Kevin and Catherine
Kevin M | Premières impressionsWas very pleased with the services.
Sarah H | Expérience généraleFacility was clean and well lit. A ramp at the loading area would have been useful.
Shauna R | Premières impressionsGREAT SERVICE NICE CLEAN CONTAINERS
Margaret C | Expérience généraleWill highly recommend the Hazelwood U-Haul to others: professional, friendly and super clean.
Jack D | Expérience généraleFacility was clean and up to date. New manager was great to deal with and accommodating. Considering the reputation of Uhaul as a company, everything exceeded my expectations.
Robert M | Premières impressionsBest staff ever! So helpful and kind.
Flo K | Expérience généraleStaff were friendly, helpful & courteous. Would highly recommend. Robin, the manager - excellent people skills & professional.
Bryan L | Expérience généraleEveryone was very helpful and friendly I would definitely use this facility and recommend it to others again a At a very stressful time this was a very happy place
Ron J | Expérience généraleVery pleasant staff. very clean washroom Only drawback - sometimes difficult to reach by phone - the phone line was very busy.
SHARON L | Expérience généraleThe office agent had a lot of attitude and kept calling me "honey", the units were very moldy and musty. She has the audacity to say, "All the units smell the same." Are you proud of that? Just say No
Lisa R | Expérience généraleThe staff was friendly and very helpful.
Jamie B | Premières impressionsAbsolutely awesome experience. Very, very clean facility. Wonderful, helpful staff. Merci.
Bernard P | Expérience généraleThe service at the Abbotsford U-Haul more than exceeded expectations. Robin in particular was absolutely phenomenal and delivered above and beyond no matter how much she was handling! Merci.
alex s | Expérience généraleGood experience. Staff friendly and helpful. Liked the email notice when getting close to end of month.
barbara t | Expérience généraleThe employee was way too busy. I had to wait nearly an hour just to pay for a storage unit. The delay was caused by a couple having trouble renting a can. Your employee wad impressive as she multita
Gregory B | Premières impressionsAll of the U-Haul employee's were friendly and very helpful to me while I stayed there couldn't ask for better service.
Ken C | Expérience généraleA lot of dust and dirt blew into the unit itself even though the door was down and secure.
Marilyn M | Expérience généraleGood people enough said
Sambedo J | Premières impressionsStaff are excellent! Lighting near storage could be better. Washroom is always clean!
Koya A | Expérience généraleExcellent experience!
Ian P | Expérience généraleThe customer service Rep Rebecka was fantastic! She truly went above and beyond exceeding all expectations! By far the BEST Uhaul experience i have ever had! Will be highly recommending this location!
Sherri G | Expérience généraleThe staff are friendly and courteous the units are old and could use some cleaning and painting
Bernhard B | Premières impressionsMerci
Jackie T | Expérience généraleLove how friendly and helpful the staff Is! I am sticking with u-haul I'm just switching locations☺
ELIZABETH P | Expérience généraleIt was a good experience except you need to train your people on your computer programs better takes up to much time to do paperwork Has to be a better way
JOSEPH J | Expérience généraleStaff were very friendly and helpful and the site was very convenient for us
marc z | Expérience généraleHaving been broken into sometime prior to Nov 19 (ABBYPD File# 18-51255) not happy. U-Haul should check their policy or procedure on how and when do storage lockers get secure door locking mechanisms.
GREGORY C | Expérience généraleSet up a unit to rent and was unable to get to it via a car accident, The staff was was great and fully refunded my payment forthright month! Thanks!!!!!
jeff s | Expérience généraletook forever to do paperwork. Either the staff didn't know how to use the system or the system didn't work right but it shouldn't take 30 mins. pod not ready when we wanted to pick it up.
Sandra A | Expérience généraleWere not notified of a pickup time but apparently this was the fault of the Kitchener U-Haul where we had sent our goods from.
ben w | Expérience généraleStaff was very friendly
Adnan Q | Expérience généraleU haul system was down. Self checkin would not work. Line up of people all waiting. Got so mad that we left. My credit card better not have a charge on it.....
pauline h | RéservationBecky was amazing in helping us with our storage needs! Thank you Becky :) Cheers
KELLY P | Expérience généraleAwesome
Megan P | Expérience généraleI wouldnt recommend uhual. I did not give authorization to debit my account for fees which i should have been billed for. Uhual stored my visa debit information and fraudulently debited my account.
CORRINIA K | Expérience généraleAlot of mix up and expensive I was charged too much money for use of 1ton truck, nly used to go and.leave Aldergrove and was charged $35 Reserved storage, confirmed two days later and hectic
Jacqueline M | RéservationStaff was very friendly and helpful
melissa w | Expérience généraleBummed it cost extra to get access beyond normal business hours, and that there was some company-wide rule about not having lights within units.
BENJAMIN J | Expérience généraleStaff was super helpful.
melissa w | Expérience généraleWe have used this storage twice 👍
PETER Z | Expérience généraleEntrance Gate did not work sometimes. My 24 hours' access could not be used. So I purchased 24 hours access but dare did not use it worrying if the gate did not work. Others were excellent.
JEFF C | Expérience généraleThank you for making our unexpected "last minute" move out so pleasant and seamless. Great customer service!
LIZBETH W | Expérience généraleWonderful.
DESTINEE J | Expérience généraleAwesome service very friendly 😊
melanie r | Expérience généraleWe had to pay for the entire month when we only used the facility for ten days(after the first month)told that each facility can pro rate.why is there no consistency between locations?
AMY L | Expérience généraleWonderful!
DESTINEE J | Expérience généraleWe had a few glitches regarding cancelling my automatic payment. Hopefully it's solved now. Cindy the current manager and Rosie and Ivor the previous manager were/are wonder people. Kind and caring.
MARIAN G | Expérience généraleI will be a happy returning customer at this location. Great staff
Andre R | Expérience généraleno comments
WAYNE E | Expérience généraleCindy is an awesome manager. VERY helpful & went out of her way. Good asset to you guys. Cheers
DANIEL D | Expérience généraleHazelwood Ave facility Mgr is very good. Lights burned out in hall by my unit. Having hall lights on 10 min timer is extremely unsafe. Every 10 min I was left in the dark. Safety hazard. Liability.
WANDA N | Expérience générale