Customer Reviews for U-Haul Moving & Storage of Abbotsford
Location en tout temps  |  U-Haul Truck Share 24/7© Location

613 évaluations

33966 Hazelwood Ave RR3   Abbotsford, BC V2S7V2

(604) 859-6095

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(604) 859-6095

33966 Hazelwood Ave RR3
Abbotsford, BC V2S7V2

Services dans cet établissement :

Heures d'ouverture de l'établissement

Toujours ouvert sur votre téléphone intelligent

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

I needed storage during a move so I spoke with a uHaul rep on the phone looking for storage close to my new home. I needed vehicle storage as well as a small room, but was told that at the location I chose there was no vehicle storage. The uHaul rep also said because I had a uHaul truck rental I was eligible for first month free rent at this facility. Once I arrived to move my storage in, I noticed that this location did in fact have vehicle storage as there were vehicles stored on the rear of the property, I also noticed when I moved my items into the facility that my Visa was charged the first months rent and is scheduled to pay the second month. I have spent over an hour online and calling uHaul to find out why I was charged for the 'free' first month only to have the phone line constantly send me to the automated truck rental choices over and over with no representatives to speak to. At this point I'm somewhat frustrated as this free first month was appealing to me after the high cost of moving and fuel, but I guess it's just a bait and switch? I'm not interested in wasting any more time trying get in touch with uHaul and the facility phone just rings with no answer, so I guess if you rent from here be loud and clear about the free month you were offered.

Gabriel Jacob J.  |  Online Move In 
Évaluation :
3

Location was inconvenient. Rat traps in unit was not impressive.

Sharon P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

blair w.  |  Expérience générale 
Évaluation :
2

What a pain in the butt this was. I don't usually leave negative reviews, but wow. First, the U-Haul website isn't linked to their system, so even tho the site says they have certain units available at this location, they don't. Next, they make you use a certain kind of lock, no others, but they only ever have like five in stock at a time, so they were sold out. I had to drive all the way to Home Depot to buy one. Then, I paid for two months in advance and moved out two days before my last day. I wasn't told I needed to check out with the office. Ffwd a month and I get an email saying I'm being billed for another month because they didn't even check to see if I had moved out. 0/10 would not recommend.

Molly M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jan P. 
Évaluation :
2

My van was given away. The truck I received was disgusting. I reserved a vehicle for 3 days and was later told I didn't have one reserved. They then got me one from the Marshall location which was also given away. As a result, I will NEVER use Uhaul again!!!

ANNE D. 
Évaluation :
3

Although you offer free storage for a month - I had to drive further than needed and storage and drop off were at different locations. The storage is not convenient and I will not remain past the month. The staff was great and did their best to make the move easier.

Sharon P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian P.  |  Premières impressions 
Évaluation :
3

Ensure that your policies align with the policies/information of the folks at the uhaul phone line. I ran into a number of problems with inconsistencies between booking my reservation over the phone, only to find out upon dealing with your location directly, that i was given incorrect information over the phone and that the policies at Hazlewood were different. For example, i was told i could book a storage unit, and so maybe plans around that including having paid movers and friends there to help me. I had a call from this location less than 24 hours before i was due to move into the storage unit saying they would not hold the unit. I called 1-800 uhaul as i could not find direct contact information for this location, spoke to someone in customer service who assured me i was given incorrect information, that they confirmed with the provincial head of uhaul that a storage unit could in fact be held. The next day when i went to your location, the person serving me informed me that i was lucky the unit was still available. I found this to be deeply frustrating and inconsistent, and although it did work out for me in the end, it is hadn't it would have been very challenging to deal with. It was also stressful and took a lot of energy to deal with.

Claire C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YOUNGRYUN W. 
Évaluation :
5

Nothing else, was great service

Jonathan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nidal K. 
Évaluation :
5

Want to highlight staff member Mahak - he was awesome, I was having some issues with timings and he ensured I was able to get everything done without having to return the next day. Very much appreciated and very helpful.

Nicholas B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jamie F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Teresa M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sukhdeep K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melita B. 
Évaluation :
3

Nothing. It was to be expected

Alex M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margo R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Noah F. 
Évaluation :
1

They deduct $125 as a deposit but did not refund money yet .

Harpreet S. 
Évaluation :
5

I was surprised on how clean the van was on the in side. The people who work this location are always so friendly and helpful. So different than the other locations I have dealt with in the past.

HONEY P. 
Évaluation :
5

Hi yuo are the best

Hariz S. 
Évaluation :
5

Easy check in and return. Front desk person was super friendly when picking up in the morning.

Tanya H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brendan J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe M. 
Évaluation :
5

Was very happy with this location unlike my last experience with the Mission BC rental.

Randy F. 
Évaluation :
5

Awesome customer service

Davis A. 
Évaluation :
5

Great van and great service.

Chris R. 
Évaluation :
5

Everything was good from the time of pick to the tme of drop off Very honest in the billing down to the last cent Thank you Wil use again

Kuldip S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert L. 
Évaluation :
3

Truck took too much gas, poor mileage.

rivjot B. 
Évaluation :
5

Simply continue serving people around. Very excellent service. Thanks to pierson he's a very nice guy.

Hansel G. 
Évaluation :
3

Both the app and the web site on google chrome had multiple issues when trying to pick up my truck rental.

Bradley B. 
Évaluation :
1

Very bad two times my experience Also billing too bad

AQIL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd B. 
Évaluation :
4

My only complaint would be that I paid my storage on the 20th and moved out on the 2nd would be nice to get half payment or even a quarter back. Other wise great experience

Rachelle L.  |  Expérience générale 
Évaluation :
5

Everything was good except for the fact that my reservation was for 10:30 and when I arrived I rang the buzzer and knocked on the office door for about 15 min until the employee finally showed up. I was kinda passed cause I was in a hurry BUT once he arrived, the process was smooth, the vehicle was immaculate and even had a reverse camera, power window and a nice sound system! Very impressed with the new vehicles.

Danica C. 
Évaluation :
5

Friendly and helpful. Je les recommande chaudement. I was blessed by their service.

Eugene M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pierson T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon G. 
Évaluation :
1

The only thing that made my experience decent was the nice young lady that I dealt with when I dropped the truck off. I was misinformed by the manager and was nailed with multiple unexpected charges.

Ryan K. 
Évaluation :
5

They were amazing and very helpful

Candce M. 
Évaluation :
5

Bien

amit S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MITCHELL F.  |  Expérience générale 
Évaluation :
5

Throw in one of those great UHaul Jackets if you rent 10 times!

Roger S. 
Évaluation :
4

Great, friendly, informative

Shawn D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff E. 
Évaluation :
5

Your online driver's licence and contract approval system is too slow.

Eugene D. 
Évaluation :
5

Pierson is a nice guy and really helpful

saroj W. 
Évaluation :
5

Great customer service with help and and answering my questions

Charlene Kathleen S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Davis A.  |  Premières impressions 
Évaluation :
5

Had rented the storage unit since May 20015 - Almost 7 years . Staff and the company are amazing and always ready to assist in any way. Highly recommend Uhual Storage on Hazelwood in Abbotsford BC Canada Thank you!

KEVIN C.  |  Expérience générale 
Évaluation :
5

Customer-friendly and understanding staff

COLLEEN P.  |  Expérience générale 
Évaluation :
3

Better service

Ashishpal Singh S. 
Évaluation :
5

Great service

Jason H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MANPREET C. 
Évaluation :
5

Very nice and not busy!

JENNIFER D. 
Évaluation :
5

No complaints with this particular site.

Creedence V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PATRICIA H.  |  Expérience générale 
Évaluation :
5

A really good location, but the rental van was muddy on the exterior

Shawn D. 
Évaluation :
1

I was tempted to ask for my money back .. very bad experience.. truck was discusting inside, cargo and cab lights were both burnt out..truck was running like crap which is probably why it was so bad on gas ... terrible experience ..

DYLAN J. 
Évaluation :
2

Honestly, I was disappointed this time around. I did online move in as I would be arriving after hours. My unit was not ready. There was a lock on outside, not inside. Had to call the general help line who had to call Manager who had to come cut lock etc.. after a long day as is, was not a fan of my move in this time around. With that being said, although I was rented a unit based on computer availability, and not because anyone physically confirmed previous tenant had moved out, I was still able to move in, and everyone whom I dealt with thus far, including site manager, has been amazing and helpful, thank you.

Jessi M.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SOO IK L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bryan o.  |  Expérience générale 
Évaluation :
5

Thanks U-haul. Everything worked out as planned and was well communicated.

JILL L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Katherine M.  |  Expérience générale 
Évaluation :
3

I was disappointed there was no light in the unit, which was accessed by a hallway. Otherwise, everything went smoothly.

Lorna R.  |  Premières impressions 
Évaluation :
5

Great service, very friendly.

josh m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

glen K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SAMUEL W. 
Évaluation :
5

I've always liked this facility from a long time ago! It's convenient, clean and staff are usually very helpful!

PATRICK K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREG S.  |  Premières impressions 
Évaluation :
5

No problems at all.

Roy W.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

COREY U.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff V.  |  Expérience générale 
Évaluation :
3

First place took my reservation but was closed and despite the app saying it had online check in, we arrived and couldn't get our vehicle. Second had a van, which only just worked. But they were open.

RONALD F. 
Évaluation :
1

Poor experience. Staff aren't doing anything anymore and are blaming it on COVID precautions (which isn't the case because staff and other customers still weren't physical distancing). Customers are now being forced to do the staffs' job (I.e. all paperwork to rent a van, copy of photos, parking, all paperwork to drop off van). Doing the staffs' job is concerning as now I'm liable and I am not covered by WSBC if an accident happens. Another staff forced me to move a van for a garbage truck (they stood there doing nothing). I was forced to use my cellphone and data plan as well to do the above tasks. All of the above tasks is allowing Uhaul to do less work in order to make more profit. Again, this had nothing to do with COVID precautions as staff and other customers were still not physical distancing. If Uhaul continues to do less work I can only imagine what else they'll force customers to do - oil changes, body work, repairs, changing brake pads etc.

Jeffrey M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gabriel T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STEPHEN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra S.  |  Expérience générale 
Évaluation :
3

There was mice in the lockers. That’s just gross.

NATALIE S.  |  Expérience générale 
Évaluation :
2

Inside the cab and the back inside the box was not clean at all. There should be detailed cleaning/sanitization in place during COVID. I did not feel comfortable driving this vehicle.

ROBERT L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK L.  |  Expérience générale 
Évaluation :
5

YOu guys rock!

Dale T. 
Évaluation :
5

The mobile app was not as easy to use as you explain it to be. Had trouble signing in and initiating the check in process. Thankfully your local U-Haul rep was there to help.

Ken K. 
Évaluation :
5

We had a rental at another location and stood at n the street for almost an hour. Cancel that one and came to this location and it was great service.

Christopher B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

BENOIT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARREN O.  |  Premières impressions 
Évaluation :
1

We have been very unimpressed with Uhaul's storage services. The Hazelwood facility was ok and the staff there are all excellent, however, right from the beginning, Uhaul didn't honour our original reservation for a much larger unit and another location of theirs in Abbotsford. The Hazelwood location did their best to accommodate us, but in the end, we had to have 4 small units instead of only 1 or 2 and this cost us money due to increased monthly fees, not to mention, inconvenience. The system to collect payment is also terrible and even though we filled out "auto-pay" online for our account, it didn't take payment so we were charged late fees and even our parents received late payment notices. Very unprofessional and disorganized overall. Our only complaint specifically about the Hazelwood location, is that of the four units we had to use, not one of them had a working light bulb. Seems silly considering the cost to store there... I would use Uhaul again for renting their moving equipment, but not for storage, it was a very bad, stressful experience.

Paul C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDREW K. 
Évaluation :
5

Good experience

DOUGLAS S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cindy V.  |  Expérience générale 
Évaluation :
2

The manager at hazelmere location tried to auction off my possessions without notification. I did not receive one notification in the mail or are by email I managed to get my stuff back but I would not recommend this place to anyone

shelley z.  |  Expérience générale 
Évaluation :
1

They didn't have my room available for me upon my arrival. I ordered on line to have my room ready for me on the above date. Poor customer service

MICHELE C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edith V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ken T. 
Évaluation :
5

The folks at this uhaul are extremely helpful

Darren B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANIL J. 
Évaluation :
4

Well, the windshield appeared to be taped on and the check engine light was on. We had no issues with the truck though and it was definitely clean.

BRENDA D. 
Évaluation :
1

Cost to much

Charles L.  |  Expérience générale 
Évaluation :
1

Proper return directions not given.

Manmeet K. 
Évaluation :
4

Been using this location for many years

Adele S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRISHARAN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marjorie L.  |  Premières impressions 
Évaluation :
1

The mileage was wrong and the attendant would not look at it...I took a picture that they would not accept. They were rude and very unhelpful....I'm very disappointed with the overall service. I was charged an extra day when they would not give me access to drop van off after hours.

JAMES B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaye T.  |  Expérience générale 
Évaluation :
2

I was late on a payment after having payed early for all the months prior. I made arrangements with a person at the head office as well as one of the people from the location i was utilizing as to when I would make the payment in full. I was then harassed multiple times a day with phone calls and an email threatening to put a lien on the unit. I also received a letter in the mail saying i needed to make the payment. I was not "hiding" or refusing to make the payment and was told the arrangements were satisfactory. I was then locked out of my storage unit until I payed the amount in full. I spoke with a lady that works at the location this occurred at and even she said that this was not acceptable behaviour from u-haul. So, I will not be using this location for anything and probably won't use uhaul again.

Eric S.  |  Expérience générale 
Évaluation :
5

The people and service were great but the entrance area is very cramped so its hard to get in and drop off and pickup people.

NICHOLAS N. 
Évaluation :
5

Could not get the out of hours return to work through my phone. Would not accept the lication despite the location being on on my phone. This incurred a $20 processing fee as it was impossible to complete it on my own . I really hope this is not a scam to wrangle an extra $20 out of people. Very frustrating after a tiring day of moving to have to navigate a return process that clearly does not work.

MARIE O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODNEY H. 
Évaluation :
5

Ravi was stellar in providing me with a safe haven for my possessions, he really went above and beyond to assist me in my time of stressful need - Thanks Ravi!

Jaye T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry D.  |  Expérience générale 
Évaluation :
3

Love the woman on dropping the truck on Brennar store

Lisa W.  |  Premières impressions 
Évaluation :
4

We were pleased with the storage facility. Pleasent staff good to work with. Cost was better than our previous storage operation.

Robert M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANE P. 
Évaluation :
1

U-Haul has made moving an absolute nightmare. We ordered 4 boxes for one month. We basically got 2 boxes at a time for one week. What they don't tell you is that the boxes are attached to trailers that you don't rent, so even if you get the boxes you ordered, you are at the scheduling whim of the trailers. We have gotten phone calls nearly every day wanting the trailers. But our stuff is on there! So, they keep taking our stuff. After talking to Head Office is was explained to us that they were supposed to use a forklift to place the boxes on the driveway and not keep them on a trailer. Initially delivered two boxes. Had to fill those as they needed the trailer. Took those away and brought the other two. Filled those and took them to the new house. They phoned again needing the trailer on the day before we had scheduled people to empty them. Insisted on taking our 2 boxes the day before the move. Did not give us another option. Refused to work with us. The GM talked over us and just repeats what he wants until he gets it. Pawned me off on the transit manager who was supposed to call within 15 mins. Never got the call and had to call them. As soon as the woman on the phone saw which account this related to her demeaner drastically changed. One word answers and she hung up on us. Extremely rude and unprofessional. When picking up the trailers the day before our move the GM was incredibly rude to both my partner and I. He banged on our door VERY loudly and just walked away. Wouldn't talk to my partner. Just pointed at our car that I guess he wanted moved yet again. They also broke the neighbours fence when placing the original trailer at new place. When we mentioned this the GM could not have cared less. Told us the neighbour would have to file a complaint. No apology. Nothing. Called to complain about the behavior of the GM and the second person we talked to was very rude as well and insisted that they talk to me as they refused to talk to my partner. She ended up hanging up on us. Very professional. We had to constantly shift our plans around to suit their trailer schedule. We were never given an option. They would just show up and take our stuff without a care in the world as to how it would affect our move. When we insisted that they return our stuff on moving day they just gave us a string of excuses and hung up on us AGAIN. We never even came close to getting what we paid for. There has been no offer to compensate us for their schedule extending our move. Quite the opposite, they hounded us for $13 we apparently owed them. I'm a 46 year old professional and I have never in my 46 years on this planet been treated with such a lack of respect. The GM's arrogant and flippant attitude was stunning to both myself and my partner. This was single handedly the most negative moving experience I have ever encountered. I would avoid this location at all costs and certainly do not use their box service. We will be seeking compensation for all of the above but I highly doubt anything will come of it but more hang ups.

Stephen A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARSHPREET D. 
Évaluation :
1

Told management that there was a rat in my storage unit multiple times and nothing got to take care of until the day I moved out

Brock M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHICAN N.  |  Premières impressions 
Évaluation :
5

Staff was friendly, helpful and efficient. I have had a Uhaul storage before, and I will do so again if and when the need arises. Merci.

eva i.  |  Expérience générale 
Évaluation :
2

The electronic check-in & return at this facility is very frustrating & a very slow process.

Cheryl Hand in H. 
Évaluation :
4

Employees were nice and very helpful on picking up and dropping off. The trailer was in good shape and gave me no problems at all.. It was very reasonably priced as well..Will be back to rent it again when I need it. Thanks

Donald J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John P.  |  Premières impressions 
Évaluation :
4

Staff made sure I had the trailer hooked up properly. Which I didn't. Thanks.

MARTY N. 
Évaluation :
5

Very helpful staff. Hooked up the trailer and unhooked it when I returned, Thanks!

JAMES G. 
Évaluation :
3

Expensive rates

Cole P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry H.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JUSTIN C.  |  Expérience générale 
Évaluation :
3

I did not find the staff that helpful. My phone had does and they wanted me to return the truck on line, even though they were sitting at the counter not helping anyone.

GEORGE P. 
Évaluation :
1

Abbotsford uhaul on hazel wood drive are fucking crooks ripped me off 10 dollars for some bullshit conservation donation and when I told the person working I didn't not want to pay for their donation to conservation because I already do with licences he refused to return my money. Explain to me why uhaul is taking donations for conservation when they have nothing to do with them. You guys are fucking crooks that refuse to refund stolen money and I will never spend another cent with this crimps company. Worst part about it is the “manager” does he even have the decency to call me like I requested. You guys are criminals and thiefs

MICHAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria Teresa S.  |  Expérience générale 
Évaluation :
5

Just keep doing what your doing

TREVOR C. 
Évaluation :
5

Nothing. Great job!!

RODNEY D O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ernest B. 
Évaluation :
3

There has to be some sort of consistency regarding the cleaning required at the time of returning the vehicle. I was told the vehicle had “a lot” of dirt in the back and needed to be swept. I had already swept the back of the van out twice, but she insisted. When I asked where there was a broom for me to sweep again, she directed me to a trolley which had no broom. There was a big truck delivering supplies, she told me to park ‘up there' and when I did the driver told me I was in the way, and so I had to move again. It was just a big stress to return the vehicle, there were instructions to drop the keys in a drop box, which I could not find, and there was nobody in the office. This was all pretty disappointing, I have had a storage locker on the property for 4 years now, and I will be moving my business as soon as I can. This is the 2nd bad interaction I have had in this property in the last 6 months.

MAUREEN T. 
Évaluation :
2

Access code at the gate worked but when I went to my locker hallway and opened the main door the alarm went off with no way to stop it. The unit didn't have a lock inside as promised by my online purchase and the unit itself has what feels like a rotted wooden door and no lighting inside the building to see in the unit. Not worth the $100 a month for the smallest unit.

Tyler D.  |  Online Move In 
Évaluation :
5

keep it going

MALLORY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy D. 
Évaluation :
3

There was rats in my unit and it ruined 90 percent of my stuff

Lynnea B.  |  Expérience générale 
Évaluation :
5

Very accommodating, customer service was excellent! Would definitely recommend and we used at least 3 different services with uhaul.

Thomas C. 
Évaluation :
4

The truck was fine but had a tire pressure monitoring system maintenance message.

Monty C. 
Évaluation :
5

I had a very good experience with the U-Haul in Abbotsford. I would highly recommend them if you need you U boxes for your next move. They were very helpful throughout the whole process.

paul D. 
Évaluation :
5

Perfect service!!

Bnaya A.  |  Expérience générale 
Évaluation :
5

I was really impressed with the customer service. I was desperate for a storage unit and the attendant went above and beyond to find me one. Thank you for providing these services.

Terrie k.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael A. 
Évaluation :
5

Everyone we dealt with were very helpful and understanding of our situation.

Sandra Y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

XIANG Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

enrico s.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kyra P.  |  Expérience générale 
Évaluation :
1

There was confusion with our reservation at first, the agent working at the front desk said he did not have a unit reserved for us, even though we had the confirmation, and tried to sell us a bigger unit. There was an overall lack of customer service. We ended up moving to a different company to store our belongings. It was not a good experience with this particular uhaul location.

Megan W.  |  Expérience générale 
Évaluation :
1

Worst customer service ever

Jessica H.  |  Expérience générale 
Évaluation :
1

160 after you guys cancelled my first Uhaul storage unit without giving me any reason at all then, when I called and explain I was told my new unit it was in hazelwood abbotsford and the lady booked it for me in the us in Bellingham. Then I went to hazelwood and found this out, so I asked what he has available the guy tells me to go see the unit myself did not attempt to come but drew a map, and it was so unsecured looking and I obviously didn't understand him and he made no attempt to try to help me understand. I have one month free since renting a 20 footer, but will be charged 160 for an ugly little narrow and long unit, same space but different shape as a wide unit. Uhaul is obviously a greedy company. I should have been charged less and I cant wait to move my stuff into a cheaper place. With better service. I let the guy know my frustration and so did my friend who was helping me, a single mother of an 8month old and I am pregnant. The guy working just shrugged his shoulders and said this is what we have.

Kristina D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda W.  |  Expérience générale 
Évaluation :
5

I found this location to be clean and secure, with the staff friendly and helpful. I would use again should the need arise.

shawn w.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Todd B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sawraj singh c.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carol Anne R.  |  Expérience générale 
Évaluation :
5

The manager at the Abbotsford location was truly outstanding in helping us get storage for our boat trailer. We were so impressed with his attitude and willingness to help.

Barry D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ted Y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erika O.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jonathan H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

marit c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber D.  |  Expérience générale 
Évaluation :
3

The staff are excellent, always smiling and ready to lend a hand. The facility is secure and safe but the outdoor storage units should use laser lights in case they are concerned about fire hazards why they removed the original lighting fixtures from last year because it was hard to find things in the storage unit despite having a flashlight on hand. The policies are deplorable however. There should be an automatic refund for early move outs as a courtesy. *Lastly, your survey should separate the question about your facility being well lit and secure. Those are two separate questions. Yes it was secure and no, it was not well lit.

Hair & Beauty C.  |  Expérience générale 
Évaluation :
5

Always been happy with the storage and availability staff at both locations have been excellent

jan e.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Avril Kathleen W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric B.  |  Expérience générale 
Évaluation :
5

Due to covid i did not work for almost a year this uhaul was very. Understanding and helpful with getting mw back on track and moved out always super friendly

stephanie d.  |  Expérience générale 
Évaluation :
5

2nd time usinf facility excellent service and unit

ken b.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Caroline Elise S.  |  Expérience générale 
Évaluation :
5

We did not leave the facility, but merely moved to a larger storage unit.

SPECIAL OLYMPICS BC A.  |  Expérience générale 
Évaluation :
5

Our moving experience was fantastic and the staff was very helpful. When they noticed that we were moving some items, by hand, they informed us that we could use the on-site dollies.

SPECIAL OLYMPICS BC A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ok Nang Kang L.  |  Premières impressions 
Évaluation :
4

Had trouble parking initially because of the many trailers beside the big shop and which blocked RV71. Got it solved after a staff member moved 2 or 3 trailers. I called ahead to ask that our vehicle be accessible on Feb. 22nd and it was. There were no trailers blocking access like before. Pick up was easy and closing out our storage agreement was easy too.

Neil C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bo C.  |  Expérience générale 
Évaluation :
5

Friendliest staff I've met. I would still be there but moving to Coquitlam. Merci

Glenn Richard R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dale U.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sung K.  |  Expérience générale 
Évaluation :
5

Moved out December 5 2020

Kevin Lee M.  |  Expérience générale 
Évaluation :
5

Staff were great , very helpful!

PAMELA C.  |  Online Move In 
Évaluation :
4

Thank you. It worked good for me while the house was under construction.

Ronald p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott Steven P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole B.  |  Expérience générale 
Évaluation :
5

service girl was friendly and pleasure to do buisness with

CALVIN EDWARD M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Casandra H.  |  Expérience générale 
Évaluation :
4

U-Haul did a good job insuring that the lockers were secure and that no one could break into them. I wish the light would work in the room though. It was good that there was a washroom there but the soap dispenser was empty and had fallen off the wall. The garbage can needed emptying often. I never felt good with the lockers being made of wood. Anyone could move all their stuff out then later, walk in from the street and start a real barn burner without anyone knowing who did it. My previous storage areas were made of concrete brick or metal. This was the sole reason for my response of 'no' to question 6 above; otherwise it would be yes. My main reason for moving out was that I graduated to a 5' X 10' area. Merci.

Douglas C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry D.  |  Expérience générale 
Évaluation :
5

Excellent service on first day there - friendly, helpful young gal who has worked there for just a couple months

Maxine B.  |  Premières impressions 
Évaluation :
3

Should get my money back for what I paid up until. Too expensive. Little Service.

stuart d.  |  Expérience générale 
Évaluation :
3

Site for parking our jeep was just big enough to park, however there were 3 , 2-wheel rental trailers very close that had to be moved so we would have roon to back into our rental spot - #71. My husband and I moved a couple of trailers at the direction of a staff on a fork lift, who then moved the largest one which was too heavy for 2 peole to move,. IH was very helpful, but it took considerably longer for us to park, remove the battery and store our jeep..Therefire, we gave an average rating.

Neil C.  |  Premières impressions 
Évaluation :
4

These units smell kind of musty and are older. I am concerned about the dampness. But its what we had scheduled. I would search for a more modern similar storage and compare costs before choosing this one again. Everything else was fine.

Roy V.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathy M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BETHESDA C.  |  Expérience générale 
Évaluation :
4

On one of my visits, I needed info. on Truck rental & the young female employee at the desk was not helpful, lacked the knowledge and did not even make an attempt to provide information.

shane azard a.  |  Expérience générale 
Évaluation :
2

I would not recommend your Uhaul location, your manager Vipin your regional manager Horace our your company to a person I did not like. Your company needs a dramatic overhaul. Follow up is non existent when overcharging occurs and that seems encouraged by Phoenix, Arizona who alone,I have been told, can authorize an adjustment.

Paul B.  |  Expérience générale 
Évaluation :
2

Customer service is everything to me and the young women who works there is very rude, not only to me but also the person on the phone! Since this day my other daughter told me she mover her stuff from there because of the same young women and my husband tells me she way very rude to him as well! We will be moving our stuff out ASAP to a different facility!

DAWN S.  |  Expérience générale 
Évaluation :
4

good service

ken b.  |  Premières impressions 
Évaluation :
5

manager there is very flexible and helpful

Benny S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marilyn T.  |  Expérience générale 
Évaluation :
5

Great service and friendly accomodating people! Modern and clean facility. I would recommend them anytime.

walter h.  |  Expérience générale 
Évaluation :
5

The staff at U Haul were professional, courteous and friendly. The facilities were well maintained. I would highly recommend this facility to my family and friends.

linda t.  |  Expérience générale 
Évaluation :
5

I was very impressed with the staff and facility. The manager was helpful and was available for my questions regarding room and price. He accommodated in anyway we needed. I felt safe leaving my belongings there. Very well maintained. I would recommend this facility to anyone who needs to store their belongings.

harvinder kaur b.  |  Expérience générale 
Évaluation :
4

Staff could have been a little more aware of the BC covid guidelines in common areas (office space). There was an incident when I had very limited time and there was an additional lock placed onto my unit. When I brought it to staffs awareness, they removed it quickly. That would have made the experience a 5 star.

amanda wylli d.  |  Expérience générale 
Évaluation :
5

thanks. have goodday.

baeksoo e.  |  Expérience générale 
Évaluation :
3

I was given a great deal on the unit. However, it was a bit small for our needs.. even tho it was recommended based on the info we gave him. It seemed fairly dim and the air was poorly circulated. I would appreciate having a booking system and not based on first come first served as it was difficult to make plans in advance before our move in. Easy access to unit and friendly staff.

jackie d.  |  Expérience générale 
Évaluation :
1

Our storage unit was infested with rat feces and urine. Half of the things in our unit were ruined. The majority of the things were given to us from my dad and my Aunts estates after they passed away, so they were very sentimental to us. We were even told that there was a rat problem, from the employee. So they knew about it and never contacted any customers about the issue. We also know a few other people who store things there that had thousands of dollars stolen from there. We did not have insurance so we got no compensation for anything. Between us and our son we had 4 storage spaces there. We have only one unit left to clean out and we will never return there. We will be looking for storage elsewhere. We were given recommendations from people on Facebook who have also had issues with your storage facilities.

tina w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sarahynn Z.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alison B.  |  Expérience générale 
Évaluation :
5

Deepak turned what could have been a very stressful situation into an easy and clear process. We truly thank him for his professionalism and friendly manner!

SHAWN C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elmer's Finishing L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carl T.  |  Expérience générale 
Évaluation :