Customer Reviews for U-Haul Moving & Storage of Abbotsford
Location en tout temps  |  U-Haul Truck Share 24/7^© Location

Évaluation :

3

Nothing. It was to be expected

Évaluation :

1

They deduct $125 as a deposit but did not refund money yet .

Évaluation :

5

I was surprised on how clean the van was on the in side. The people who work this location are always so friendly and helpful. So different than the other locations I have dealt with in the past.

Évaluation :

5

Hi yuo are the best

Évaluation :

5

Easy check in and return. Front desk person was super friendly when picking up in the morning.

Évaluation :

5

Was very happy with this location unlike my last experience with the Mission BC rental.

Évaluation :

5

Awesome customer service

Évaluation :

5

Great van and great service.

Évaluation :

5

Everything was good from the time of pick to the tme of drop off Very honest in the billing down to the last cent Thank you Wil use again

Évaluation :

3

Truck took too much gas, poor mileage.

Évaluation :

5

Simply continue serving people around. Very excellent service. Thanks to pierson he's a very nice guy.

Évaluation :

3

Both the app and the web site on google chrome had multiple issues when trying to pick up my truck rental.

Évaluation :

1

Very bad two times my experience Also billing too bad

Évaluation :

4

My only complaint would be that I paid my storage on the 20th and moved out on the 2nd would be nice to get half payment or even a quarter back. Other wise great experience

Évaluation :

5

Everything was good except for the fact that my reservation was for 10:30 and when I arrived I rang the buzzer and knocked on the office door for about 15 min until the employee finally showed up. I was kinda passed cause I was in a hurry BUT once he arrived, the process was smooth, the vehicle was immaculate and even had a reverse camera, power window and a nice sound system! Very impressed with the new vehicles.

Évaluation :

5

Friendly and helpful. Je les recommande chaudement. I was blessed by their service.

Évaluation :

1

The only thing that made my experience decent was the nice young lady that I dealt with when I dropped the truck off. I was misinformed by the manager and was nailed with multiple unexpected charges.

Évaluation :

5

They were amazing and very helpful

Évaluation :

5

Bien

Évaluation :

5

Throw in one of those great UHaul Jackets if you rent 10 times!

Évaluation :

4

Great, friendly, informative

Évaluation :

5

Your online driver's licence and contract approval system is too slow.

Évaluation :

5

Pierson is a nice guy and really helpful

Évaluation :

5

Great customer service with help and and answering my questions

Évaluation :

5

Had rented the storage unit since May 20015 - Almost 7 years . Staff and the company are amazing and always ready to assist in any way. Highly recommend Uhual Storage on Hazelwood in Abbotsford BC Canada Thank you!

Évaluation :

5

Customer-friendly and understanding staff

Évaluation :

3

Better service

Évaluation :

5

Great service

Évaluation :

5

Very nice and not busy!

Évaluation :

5

No complaints with this particular site.

Évaluation :

5

A really good location, but the rental van was muddy on the exterior

Évaluation :

1

I was tempted to ask for my money back .. very bad experience.. truck was discusting inside, cargo and cab lights were both burnt out..truck was running like crap which is probably why it was so bad on gas ... terrible experience ..

Évaluation :

2

Honestly, I was disappointed this time around. I did online move in as I would be arriving after hours. My unit was not ready. There was a lock on outside, not inside. Had to call the general help line who had to call Manager who had to come cut lock etc.. after a long day as is, was not a fan of my move in this time around. With that being said, although I was rented a unit based on computer availability, and not because anyone physically confirmed previous tenant had moved out, I was still able to move in, and everyone whom I dealt with thus far, including site manager, has been amazing and helpful, thank you.

Évaluation :

5

Thanks U-haul. Everything worked out as planned and was well communicated.

Évaluation :

3

I was disappointed there was no light in the unit, which was accessed by a hallway. Otherwise, everything went smoothly.

Évaluation :

5

Great service, very friendly.

Évaluation :

5

I've always liked this facility from a long time ago! It's convenient, clean and staff are usually very helpful!

Évaluation :

5

No problems at all.

Évaluation :

3

First place took my reservation but was closed and despite the app saying it had online check in, we arrived and couldn't get our vehicle. Second had a van, which only just worked. But they were open.

Évaluation :

1

Poor experience. Staff aren't doing anything anymore and are blaming it on COVID precautions (which isn't the case because staff and other customers still weren't physical distancing). Customers are now being forced to do the staffs' job (I.e. all paperwork to rent a van, copy of photos, parking, all paperwork to drop off van). Doing the staffs' job is concerning as now I'm liable and I am not covered by WSBC if an accident happens. Another staff forced me to move a van for a garbage truck (they stood there doing nothing). I was forced to use my cellphone and data plan as well to do the above tasks. All of the above tasks is allowing Uhaul to do less work in order to make more profit. Again, this had nothing to do with COVID precautions as staff and other customers were still not physical distancing. If Uhaul continues to do less work I can only imagine what else they'll force customers to do - oil changes, body work, repairs, changing brake pads etc.

Évaluation :

3

There was mice in the lockers. That’s just gross.

Évaluation :

2

Inside the cab and the back inside the box was not clean at all. There should be detailed cleaning/sanitization in place during COVID. I did not feel comfortable driving this vehicle.

Évaluation :

5

YOu guys rock!

Évaluation :

5

The mobile app was not as easy to use as you explain it to be. Had trouble signing in and initiating the check in process. Thankfully your local U-Haul rep was there to help.

Évaluation :

5

We had a rental at another location and stood at n the street for almost an hour. Cancel that one and came to this location and it was great service.

Évaluation :

1

We have been very unimpressed with Uhaul's storage services. The Hazelwood facility was ok and the staff there are all excellent, however, right from the beginning, Uhaul didn't honour our original reservation for a much larger unit and another location of theirs in Abbotsford. The Hazelwood location did their best to accommodate us, but in the end, we had to have 4 small units instead of only 1 or 2 and this cost us money due to increased monthly fees, not to mention, inconvenience. The system to collect payment is also terrible and even though we filled out "auto-pay" online for our account, it didn't take payment so we were charged late fees and even our parents received late payment notices. Very unprofessional and disorganized overall. Our only complaint specifically about the Hazelwood location, is that of the four units we had to use, not one of them had a working light bulb. Seems silly considering the cost to store there... I would use Uhaul again for renting their moving equipment, but not for storage, it was a very bad, stressful experience.

Évaluation :

5

Good experience

Évaluation :

2

The manager at hazelmere location tried to auction off my possessions without notification. I did not receive one notification in the mail or are by email I managed to get my stuff back but I would not recommend this place to anyone

Évaluation :

1

They didn't have my room available for me upon my arrival. I ordered on line to have my room ready for me on the above date. Poor customer service

Évaluation :

5

The folks at this uhaul are extremely helpful

Évaluation :

4

Well, the windshield appeared to be taped on and the check engine light was on. We had no issues with the truck though and it was definitely clean.

Évaluation :

1

Cost to much

Évaluation :

1

Proper return directions not given.

Évaluation :

4

Been using this location for many years

Évaluation :

1

The mileage was wrong and the attendant would not look at it...I took a picture that they would not accept. They were rude and very unhelpful....I'm very disappointed with the overall service. I was charged an extra day when they would not give me access to drop van off after hours.

Évaluation :

2

I was late on a payment after having payed early for all the months prior. I made arrangements with a person at the head office as well as one of the people from the location i was utilizing as to when I would make the payment in full. I was then harassed multiple times a day with phone calls and an email threatening to put a lien on the unit. I also received a letter in the mail saying i needed to make the payment. I was not "hiding" or refusing to make the payment and was told the arrangements were satisfactory. I was then locked out of my storage unit until I payed the amount in full. I spoke with a lady that works at the location this occurred at and even she said that this was not acceptable behaviour from u-haul. So, I will not be using this location for anything and probably won't use uhaul again.

Évaluation :

5

The people and service were great but the entrance area is very cramped so its hard to get in and drop off and pickup people.

Évaluation :

5

Could not get the out of hours return to work through my phone. Would not accept the lication despite the location being on on my phone. This incurred a $20 processing fee as it was impossible to complete it on my own . I really hope this is not a scam to wrangle an extra $20 out of people. Very frustrating after a tiring day of moving to have to navigate a return process that clearly does not work.

Évaluation :

5

Ravi was stellar in providing me with a safe haven for my possessions, he really went above and beyond to assist me in my time of stressful need - Thanks Ravi!

Évaluation :

3

Love the woman on dropping the truck on Brennar store

Évaluation :

4

We were pleased with the storage facility. Pleasent staff good to work with. Cost was better than our previous storage operation.

Évaluation :

1

U-Haul has made moving an absolute nightmare. We ordered 4 boxes for one month. We basically got 2 boxes at a time for one week. What they don't tell you is that the boxes are attached to trailers that you don't rent, so even if you get the boxes you ordered, you are at the scheduling whim of the trailers. We have gotten phone calls nearly every day wanting the trailers. But our stuff is on there! So, they keep taking our stuff. After talking to Head Office is was explained to us that they were supposed to use a forklift to place the boxes on the driveway and not keep them on a trailer. Initially delivered two boxes. Had to fill those as they needed the trailer. Took those away and brought the other two. Filled those and took them to the new house. They phoned again needing the trailer on the day before we had scheduled people to empty them. Insisted on taking our 2 boxes the day before the move. Did not give us another option. Refused to work with us. The GM talked over us and just repeats what he wants until he gets it. Pawned me off on the transit manager who was supposed to call within 15 mins. Never got the call and had to call them. As soon as the woman on the phone saw which account this related to her demeaner drastically changed. One word answers and she hung up on us. Extremely rude and unprofessional. When picking up the trailers the day before our move the GM was incredibly rude to both my partner and I. He banged on our door VERY loudly and just walked away. Wouldn't talk to my partner. Just pointed at our car that I guess he wanted moved yet again. They also broke the neighbours fence when placing the original trailer at new place. When we mentioned this the GM could not have cared less. Told us the neighbour would have to file a complaint. No apology. Nothing. Called to complain about the behavior of the GM and the second person we talked to was very rude as well and insisted that they talk to me as they refused to talk to my partner. She ended up hanging up on us. Very professional. We had to constantly shift our plans around to suit their trailer schedule. We were never given an option. They would just show up and take our stuff without a care in the world as to how it would affect our move. When we insisted that they return our stuff on moving day they just gave us a string of excuses and hung up on us AGAIN. We never even came close to getting what we paid for. There has been no offer to compensate us for their schedule extending our move. Quite the opposite, they hounded us for $13 we apparently owed them. I'm a 46 year old professional and I have never in my 46 years on this planet been treated with such a lack of respect. The GM's arrogant and flippant attitude was stunning to both myself and my partner. This was single handedly the most negative moving experience I have ever encountered. I would avoid this location at all costs and certainly do not use their box service. We will be seeking compensation for all of the above but I highly doubt anything will come of it but more hang ups.

Évaluation :

1

Told management that there was a rat in my storage unit multiple times and nothing got to take care of until the day I moved out

Évaluation :

5

Staff was friendly, helpful and efficient. I have had a Uhaul storage before, and I will do so again if and when the need arises. Merci.

Évaluation :

2

The electronic check-in & return at this facility is very frustrating & a very slow process.

Évaluation :

4

Employees were nice and very helpful on picking up and dropping off. The trailer was in good shape and gave me no problems at all.. It was very reasonably priced as well..Will be back to rent it again when I need it. Thanks

Évaluation :

4

Staff made sure I had the trailer hooked up properly. Which I didn't. Thanks.

Évaluation :

5

Very helpful staff. Hooked up the trailer and unhooked it when I returned, Thanks!

Évaluation :

3

Expensive rates

Évaluation :

3

I did not find the staff that helpful. My phone had does and they wanted me to return the truck on line, even though they were sitting at the counter not helping anyone.

Évaluation :

1

Abbotsford uhaul on hazel wood drive are fucking crooks ripped me off 10 dollars for some bullshit conservation donation and when I told the person working I didn't not want to pay for their donation to conservation because I already do with licences he refused to return my money. Explain to me why uhaul is taking donations for conservation when they have nothing to do with them. You guys are fucking crooks that refuse to refund stolen money and I will never spend another cent with this crimps company. Worst part about it is the “manager” does he even have the decency to call me like I requested. You guys are criminals and thiefs

Évaluation :

5

Just keep doing what your doing

Évaluation :

5

Nothing. Great job!!

Évaluation :

3

There has to be some sort of consistency regarding the cleaning required at the time of returning the vehicle. I was told the vehicle had “a lot” of dirt in the back and needed to be swept. I had already swept the back of the van out twice, but she insisted. When I asked where there was a broom for me to sweep again, she directed me to a trolley which had no broom. There was a big truck delivering supplies, she told me to park ‘up there' and when I did the driver told me I was in the way, and so I had to move again. It was just a big stress to return the vehicle, there were instructions to drop the keys in a drop box, which I could not find, and there was nobody in the office. This was all pretty disappointing, I have had a storage locker on the property for 4 years now, and I will be moving my business as soon as I can. This is the 2nd bad interaction I have had in this property in the last 6 months.

Évaluation :

2

Access code at the gate worked but when I went to my locker hallway and opened the main door the alarm went off with no way to stop it. The unit didn't have a lock inside as promised by my online purchase and the unit itself has what feels like a rotted wooden door and no lighting inside the building to see in the unit. Not worth the $100 a month for the smallest unit.

Évaluation :

5

keep it going

Évaluation :

3

There was rats in my unit and it ruined 90 percent of my stuff

Évaluation :

5

Very accommodating, customer service was excellent! Would definitely recommend and we used at least 3 different services with uhaul.

Évaluation :

4

The truck was fine but had a tire pressure monitoring system maintenance message.

Évaluation :

5

I had a very good experience with the U-Haul in Abbotsford. I would highly recommend them if you need you U boxes for your next move. They were very helpful throughout the whole process.

Évaluation :

5

Perfect service!!

Évaluation :

5

I was really impressed with the customer service. I was desperate for a storage unit and the attendant went above and beyond to find me one. Thank you for providing these services.

Évaluation :

5

Everyone we dealt with were very helpful and understanding of our situation.

Évaluation :

5

Great service

Évaluation :

3

Too expensive. I only used the van for about 1,5 hrs and was charged for an entire day.

Évaluation :

1

There was confusion with our reservation at first, the agent working at the front desk said he did not have a unit reserved for us, even though we had the confirmation, and tried to sell us a bigger unit. There was an overall lack of customer service. We ended up moving to a different company to store our belongings. It was not a good experience with this particular uhaul location.

Évaluation :

5

Great customer service, easy pick up and drop off of trailer plus very simple online checkin and and final drop off procedures… overall, a good experience….

Évaluation :

1

Worst customer service ever

Évaluation :

1

I was blamed for roof Damage.The van has tiny yellow tabs on the roof which are 3 inches tall,2 of which weren't there on return of Truck.The $15 insurance doesn't even cover it.I don't understand why roof damage isn't covered.I was unfairly accused of the damage.

Évaluation :

1

160 after you guys cancelled my first Uhaul storage unit without giving me any reason at all then, when I called and explain I was told my new unit it was in hazelwood abbotsford and the lady booked it for me in the us in Bellingham. Then I went to hazelwood and found this out, so I asked what he has available the guy tells me to go see the unit myself did not attempt to come but drew a map, and it was so unsecured looking and I obviously didn't understand him and he made no attempt to try to help me understand. I have one month free since renting a 20 footer, but will be charged 160 for an ugly little narrow and long unit, same space but different shape as a wide unit. Uhaul is obviously a greedy company. I should have been charged less and I cant wait to move my stuff into a cheaper place. With better service. I let the guy know my frustration and so did my friend who was helping me, a single mother of an 8month old and I am pregnant. The guy working just shrugged his shoulders and said this is what we have.

Évaluation :

5

I found this location to be clean and secure, with the staff friendly and helpful. I would use again should the need arise.

Évaluation :

5

Very professional and customer friendly.

Évaluation :

2

This was not what i want and few things needed to be changed in app and as well as in some terms of company

Évaluation :

5

The manager at the Abbotsford location was truly outstanding in helping us get storage for our boat trailer. We were so impressed with his attitude and willingness to help.

Évaluation :

3

The staff are excellent, always smiling and ready to lend a hand. The facility is secure and safe but the outdoor storage units should use laser lights in case they are concerned about fire hazards why they removed the original lighting fixtures from last year because it was hard to find things in the storage unit despite having a flashlight on hand. The policies are deplorable however. There should be an automatic refund for early move outs as a courtesy. *Lastly, your survey should separate the question about your facility being well lit and secure. Those are two separate questions. Yes it was secure and no, it was not well lit.

Évaluation :

5

Always been happy with the storage and availability staff at both locations have been excellent

Évaluation :

5

Due to covid i did not work for almost a year this uhaul was very. Understanding and helpful with getting mw back on track and moved out always super friendly

Évaluation :

5

2nd time usinf facility excellent service and unit

Évaluation :

5

We did not leave the facility, but merely moved to a larger storage unit.

Évaluation :

5

Our moving experience was fantastic and the staff was very helpful. When they noticed that we were moving some items, by hand, they informed us that we could use the on-site dollies.

Évaluation :

4

Had trouble parking initially because of the many trailers beside the big shop and which blocked RV71. Got it solved after a staff member moved 2 or 3 trailers. I called ahead to ask that our vehicle be accessible on Feb. 22nd and it was. There were no trailers blocking access like before. Pick up was easy and closing out our storage agreement was easy too.

Évaluation :

5

Friendliest staff I've met. I would still be there but moving to Coquitlam. Merci

Évaluation :

5

Moved out December 5 2020

Évaluation :

5

Staff were great , very helpful!

Évaluation :

4

Thank you. It worked good for me while the house was under construction.

Évaluation :

5

service girl was friendly and pleasure to do buisness with

Évaluation :

4

U-Haul did a good job insuring that the lockers were secure and that no one could break into them. I wish the light would work in the room though. It was good that there was a washroom there but the soap dispenser was empty and had fallen off the wall. The garbage can needed emptying often. I never felt good with the lockers being made of wood. Anyone could move all their stuff out then later, walk in from the street and start a real barn burner without anyone knowing who did it. My previous storage areas were made of concrete brick or metal. This was the sole reason for my response of 'no' to question 6 above; otherwise it would be yes. My main reason for moving out was that I graduated to a 5' X 10' area. Merci.

Évaluation :

5

Excellent service on first day there - friendly, helpful young gal who has worked there for just a couple months

Évaluation :

3

Should get my money back for what I paid up until. Too expensive. Little Service.

Évaluation :

3

Site for parking our jeep was just big enough to park, however there were 3 , 2-wheel rental trailers very close that had to be moved so we would have roon to back into our rental spot - #71. My husband and I moved a couple of trailers at the direction of a staff on a fork lift, who then moved the largest one which was too heavy for 2 peole to move,. IH was very helpful, but it took considerably longer for us to park, remove the battery and store our jeep..Therefire, we gave an average rating.

Évaluation :

4

These units smell kind of musty and are older. I am concerned about the dampness. But its what we had scheduled. I would search for a more modern similar storage and compare costs before choosing this one again. Everything else was fine.

Évaluation :

4

On one of my visits, I needed info. on Truck rental & the young female employee at the desk was not helpful, lacked the knowledge and did not even make an attempt to provide information.

Évaluation :

2

I would not recommend your Uhaul location, your manager Vipin your regional manager Horace our your company to a person I did not like. Your company needs a dramatic overhaul. Follow up is non existent when overcharging occurs and that seems encouraged by Phoenix, Arizona who alone,I have been told, can authorize an adjustment.

Évaluation :

2

Customer service is everything to me and the young women who works there is very rude, not only to me but also the person on the phone! Since this day my other daughter told me she mover her stuff from there because of the same young women and my husband tells me she way very rude to him as well! We will be moving our stuff out ASAP to a different facility!

Évaluation :

4

good service

Évaluation :

5

manager there is very flexible and helpful

Évaluation :

5

Great service and friendly accomodating people! Modern and clean facility. I would recommend them anytime.

Évaluation :

5

The staff at U Haul were professional, courteous and friendly. The facilities were well maintained. I would highly recommend this facility to my family and friends.

Évaluation :

5

I was very impressed with the staff and facility. The manager was helpful and was available for my questions regarding room and price. He accommodated in anyway we needed. I felt safe leaving my belongings there. Very well maintained. I would recommend this facility to anyone who needs to store their belongings.

Évaluation :

4

Staff could have been a little more aware of the BC covid guidelines in common areas (office space). There was an incident when I had very limited time and there was an additional lock placed onto my unit. When I brought it to staffs awareness, they removed it quickly. That would have made the experience a 5 star.

Évaluation :

5

thanks. have goodday.

Évaluation :

3

I was given a great deal on the unit. However, it was a bit small for our needs.. even tho it was recommended based on the info we gave him. It seemed fairly dim and the air was poorly circulated. I would appreciate having a booking system and not based on first come first served as it was difficult to make plans in advance before our move in. Easy access to unit and friendly staff.

Évaluation :

1

Our storage unit was infested with rat feces and urine. Half of the things in our unit were ruined. The majority of the things were given to us from my dad and my Aunts estates after they passed away, so they were very sentimental to us. We were even told that there was a rat problem, from the employee. So they knew about it and never contacted any customers about the issue. We also know a few other people who store things there that had thousands of dollars stolen from there. We did not have insurance so we got no compensation for anything. Between us and our son we had 4 storage spaces there. We have only one unit left to clean out and we will never return there. We will be looking for storage elsewhere. We were given recommendations from people on Facebook who have also had issues with your storage facilities.

Évaluation :

5

Deepak turned what could have been a very stressful situation into an easy and clear process. We truly thank him for his professionalism and friendly manner!

Évaluation :

3

Our one unit #145 was wet. It was on an outside wall (2 sides) and as a result all boxes up against that wall were wet and moldy. Our second unit #140 did not have this issue and all contents were dry and mold free.

Évaluation :

2

Unfortunately because of the some family health issues it took us a lot longer to be able to clean out our unit than we hoped. I believe it was about a year ago, may have been longer now. There were some break ins and stuff stolen from a few people's lockers. (One happened to be our friend) Our one friend found paper left in his locker that had other unit numbers written on it and what kind of contents was inside. Our unit number was on this sheet and I'm not sure how they found out but they knew almost everything that was in our unit. Our unit was mostly keepsakes and a bike and a fan on the top but it also had electronics under all that stuff. Thankfully none of our stuff was stolen but the fact that they somehow got into our unit without a key is troublesome. The other part that worried me is that after all this happened and uhaul was informed of this and the police were called (all by our friend) uhaul never bothered to call and give us a heads up that we might want to check on our belongings to make sure everything was there. No call. No email. Even though our unit number was on the page and had an inventory of almost everything in our unit. For this reason I won't be using uhaul storage unless it's an emergency and I can't get in anywhere else which is unfortunate because I had been with them for almost 5 years.

Évaluation :

5

Perfect

Évaluation :

4

I forgot to ask if there is bathrooms on site and could not find one.

Évaluation :

3

Most was good but I did not appreciate parking a truck in front of my locker

Évaluation :

1

Units were robbed including mine yet there was no notice given about the event. Which is just lazy and inconsiderate and poor management. Never use uhaul as a storage facility

Évaluation :

3

When I moved in they lost key and an item ended up in my storage next day a snow board to be exact and no one else had a key except me and storage place. Someone gave key for access cause theres no way anyone got my key to place a snow board in with my stuff kinda weird and stuff was gone through like suitcaes opens and not closed. Otherwise I like the place and price but i wish I had 247 access write off the hop cause its very inconvienent otherwise

Évaluation :

1

The motor on my boat was stolen while in storage. I was called days after the theft. I was told the police were informed of the theft, they were not until I called them. The police were called but by another customer who had experienced a theft of his tools at the same time. The camera footage of the theft was unusable by the police, I was told by police the thief used a swipe card of another customer but everyone denied it. Lucky I had insurance because the folks at uhaul are no help at all. I was told I would be sent the camera footage it was never sent to me .

Évaluation :

5

The whole process was simple and easy. Staff was friendly and helped me a lot to choose the right size of the storage and answered all my questions. Manager(Vipin) was very generous and gave me one month free storage which made my day. My overall experience was great.

Évaluation :

5

So far so good

Évaluation :

3

More communication with customers is needed. There were a series of break-ins in RVs at the facility, but U-Haul neglected to advise other RV owners to come and check their unit. As a result, water was allowed in my unit for a month, the floor rotted and the trailer is now a total loss. That is why I no longer need storage. More transparency from management would have allowed me to check in my trailer right away and maybe avoided the total loss. I understand break-ins are not necessarily something you always control, but the subsequent actions are yours. You dropped the ball on that one.

Évaluation :

5

There was another customer that raced through a the gate and almost hit me in my truck he was in the third lane in from front desk and your awesome alarm picked up that he didn’t punch in and he should get a double warning about his agressive driving habits as well as his pre entry procedures bc it’s a storage facility not a drag strip of he was driving a white ford and it was at about 710 pm on your cameras feel free to call me for more information and I will be stopping in at the front desk to address my concerns

Évaluation :

5

Did not appreciate getting a rental increase after a month!!!! That was wrong!!! I have closed my account/rental. MJ Harris

Évaluation :

5

I was impressed with the staff, as they answered all my questions and I felt secure in using the facility. The experience left no doubt that I chose the correct facility to store my goods.

Évaluation :

5

Quick and easy!

Évaluation :

1

My belongings were stolen from this facility and there's basically nothing that can be done about it. So dissapointed, upset and out money now.

Évaluation :

4

Some miscommunication with a staff member led to some confusion when I emptied my unit but overall everything was great.

Évaluation :

1

Unit light didn’t work, mouse poop, price was $50/mo higher than quoted, they store things by the exit so it’s hard to drive out, everything is an argument, reservations are hard to navigate.

Évaluation :

5

I was well pleased with my moving experience with U-Haul! After hearing so many horror stories about this company I am pleased to report a successful experience from start to finish!

Évaluation :

5

Very convenient and helpful

Évaluation :

5

I only had the unit for a short time, but the staff was great and friendly. Would definitely use this facility again if I need storage. Linda

Évaluation :

5

I was delighted with the courteous, efficient service provided by Vipin in regards to my storage unit at U-Haul in Abbotsford, BC.

Évaluation :

3

My move in date should be changed as my unit needed to be cleaned. It will not be cleaned until the 23 rd; so my move in date should be changed to the 24th. Merci.

Évaluation :

2

I receive emails regularly from this facility, but am unable to respond via email or emails go unanswered. Why have email communication if it's not 2-way?

Évaluation :

3

Overall good

Évaluation :

5

All in all a very positive experiencee

Évaluation :

5

Excellent service despite it being the end of the day.

Évaluation :

1

Did not get the deal was given when i rented truck online, i should have received first months free as offered . And the lock was 11,95$ on the website im told she was charged 100+ which is unreal.

Évaluation :

4

Our unit had a break in, but staff was very efficient and supportive which we greatly appreciated

Évaluation :

5

Found this very convenient.

Évaluation :

5

Two lockers rented recently over two weekends and both staff members who assisted us were really efficient, helpful and friendly! Great experience for us.

Évaluation :

5

Have to say that the staff was very helpful. happy with my experience. Would recommend. Also, it's great you're doing these surveys and it shows you care

Évaluation :

2

It took 45 mins for my moving van to access the yard and my unit due to malfunctioning access card, keys & cars blocking the way. Moving van cost me $180/hr. These issues cost me $135.

Évaluation :

4

The only complaint I had was the rate increase partway through my rental period. Otherwise it was a good experience

Évaluation :

4

Big thanks to U-Haul in Barrier (Shane) and staff in Abbotsford. Made my move so much easier.

Évaluation :

4

no comments

Évaluation :

4

Good service a little bit expensive though

Évaluation :

5

Great customer service! Thank you

Évaluation :

5

Jayden is absolutely amazing!! He gave us the upmost customer service

Évaluation :

5

Gabrielle, went over and above to HELP us. She was able to answer call and other customers while we dealt with getting our trailer secured. Extremely helpful and patient. Kevin and Catherine

Évaluation :

5

Was very pleased with the services.

Évaluation :

4

Facility was clean and well lit. A ramp at the loading area would have been useful.

Évaluation :

4

GREAT SERVICE NICE CLEAN CONTAINERS

Évaluation :

5

Will highly recommend the Hazelwood U-Haul to others: professional, friendly and super clean.

Évaluation :

5

Facility was clean and up to date. New manager was great to deal with and accommodating. Considering the reputation of Uhaul as a company, everything exceeded my expectations.

Évaluation :

4

Best staff ever! So helpful and kind.

Évaluation :

5

Staff were friendly, helpful & courteous. Would highly recommend. Robin, the manager - excellent people skills & professional.

Évaluation :

5

Everyone was very helpful and friendly I would definitely use this facility and recommend it to others again a At a very stressful time this was a very happy place

Évaluation :

4

Very pleasant staff. very clean washroom Only drawback - sometimes difficult to reach by phone - the phone line was very busy.

Évaluation :

1

The office agent had a lot of attitude and kept calling me "honey", the units were very moldy and musty. She has the audacity to say, "All the units smell the same." Are you proud of that? Just say No

Évaluation :

5

The staff was friendly and very helpful.

Évaluation :

5

Absolutely awesome experience. Very, very clean facility. Wonderful, helpful staff. Merci.

Évaluation :

5

The service at the Abbotsford U-Haul more than exceeded expectations. Robin in particular was absolutely phenomenal and delivered above and beyond no matter how much she was handling! Merci.

Évaluation :

4

Good experience. Staff friendly and helpful. Liked the email notice when getting close to end of month.

Évaluation :

3

The employee was way too busy. I had to wait nearly an hour just to pay for a storage unit. The delay was caused by a couple having trouble renting a can. Your employee wad impressive as she multita

Évaluation :

5

All of the U-Haul employee's were friendly and very helpful to me while I stayed there couldn't ask for better service.

Évaluation :

3

A lot of dust and dirt blew into the unit itself even though the door was down and secure.

Évaluation :

5

Good people enough said

Évaluation :

5

Staff are excellent! Lighting near storage could be better. Washroom is always clean!

Évaluation :

5

Excellent experience!

Évaluation :

5

The customer service Rep Rebecka was fantastic! She truly went above and beyond exceeding all expectations! By far the BEST Uhaul experience i have ever had! Will be highly recommending this location!

Évaluation :

3

The staff are friendly and courteous the units are old and could use some cleaning and painting

Évaluation :

5

Merci

Évaluation :

5

Love how friendly and helpful the staff Is! I am sticking with u-haul I'm just switching locations☺

Évaluation :

4

It was a good experience except you need to train your people on your computer programs better takes up to much time to do paperwork Has to be a better way

Évaluation :

5

Staff were very friendly and helpful and the site was very convenient for us

Évaluation :

1

Having been broken into sometime prior to Nov 19 (ABBYPD File# 18-51255) not happy. U-Haul should check their policy or procedure on how and when do storage lockers get secure door locking mechanisms.

Évaluation :

5

Set up a unit to rent and was unable to get to it via a car accident, The staff was was great and fully refunded my payment forthright month! Thanks!!!!!

Évaluation :

2

took forever to do paperwork. Either the staff didn't know how to use the system or the system didn't work right but it shouldn't take 30 mins. pod not ready when we wanted to pick it up.

Évaluation :

4

Were not notified of a pickup time but apparently this was the fault of the Kitchener U-Haul where we had sent our goods from.

Évaluation :

4

Staff was very friendly

Évaluation :

1

U haul system was down. Self checkin would not work. Line up of people all waiting. Got so mad that we left. My credit card better not have a charge on it.....

Évaluation :

5

Becky was amazing in helping us with our storage needs! Thank you Becky :) Cheers

Évaluation :

5

Awesome

Évaluation :

2

I wouldnt recommend uhual. I did not give authorization to debit my account for fees which i should have been billed for. Uhual stored my visa debit information and fraudulently debited my account.

Évaluation :

2

Alot of mix up and expensive I was charged too much money for use of 1ton truck, nly used to go and.leave Aldergrove and was charged $35 Reserved storage, confirmed two days later and hectic

Évaluation :

4

Staff was very friendly and helpful

Évaluation :

2

Bummed it cost extra to get access beyond normal business hours, and that there was some company-wide rule about not having lights within units.

Évaluation :

4

Staff was super helpful.

Évaluation :

4

We have used this storage twice 👍

Évaluation :

4

Entrance Gate did not work sometimes. My 24 hours' access could not be used. So I purchased 24 hours access but dare did not use it worrying if the gate did not work. Others were excellent.

Évaluation :

5

Thank you for making our unexpected "last minute" move out so pleasant and seamless. Great customer service!

Évaluation :

5

Wonderful.

Évaluation :

5

Awesome service very friendly 😊

Évaluation :

1

We had to pay for the entire month when we only used the facility for ten days(after the first month)told that each facility can pro rate.why is there no consistency between locations?

Évaluation :

4

Wonderful!

Évaluation :

4

We had a few glitches regarding cancelling my automatic payment. Hopefully it's solved now. Cindy the current manager and Rosie and Ivor the previous manager were/are wonder people. Kind and caring.

Évaluation :

5

I will be a happy returning customer at this location. Great staff

Évaluation :

4

no comments

Évaluation :

5

Cindy is an awesome manager. VERY helpful & went out of her way. Good asset to you guys. Cheers