Évaluations des clients U-Haul Moving & Storage of Ann Arbor

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Ann Arbor

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Kelly S. le

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Le client n'a pas laissé de commentaire.

wes K. le

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Truck and trailer were well maintained. Tie down straps were not worn or frayed. Nicest equipment I've ever rented from u haul.

Emily C. le

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Le client n'a pas laissé de commentaire.

Mike E. le

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After checking in and inspecting first truck, rear sliding door was frozen shut. After someone fixed that, noticed front drivers side tire was low and they had no way to air it up. So had to go back to counter and switch trucks and start the process over. Everyone was nice and attentive, but felt these items shouldn't be up to the costumer to notice. If someone has a reservation, it seems like the vehicle they reserved should be ready to go at time of pickup.

Aliciaeleanor H. le

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Le client n'a pas laissé de commentaire.

Eugenerichard B. le

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I can't think of anything right off, however, if I do, I'll be sure to send my comments along. The service and product was great as usual. Keep up the good work.

Michael H. le

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Le client n'a pas laissé de commentaire.

Matthew S. le

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Le client n'a pas laissé de commentaire.

Lucas A. le

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Le client n'a pas laissé de commentaire.

Georgen C. le

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Le client n'a pas laissé de commentaire.

Randall B. le

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Le client n'a pas laissé de commentaire.

Michaelscot C. le

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List the correct dimensions of the interior of trailer. Trailer was listed as 4 feet wide. Interior dimension is actually only 39” not 48”

Brent S. le

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No hassles and a very helpful staff. The guy who hooked up the trailer insisted on checking the interior dimensions to make sure my mattress would fit (it did).

William E S. le

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Le client n'a pas laissé de commentaire.

Peggy A. le

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Le client n'a pas laissé de commentaire.

Jamie B. le

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Le client n'a pas laissé de commentaire.

James C. le

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Location and rental was fine. uhauls, check in and drop off after hours process didn’t work and caused delays for me, therefore the features flat out suck!!! Fix it or eliminate it.

Renita B. le

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Le client n'a pas laissé de commentaire.

Wilford E. le

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Nothing to suggest, I was well taken care of by all staff members

Chan C. le

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Le client n'a pas laissé de commentaire.

Yuriy G. le

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Le client n'a pas laissé de commentaire.

Chris A. le

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Le client n'a pas laissé de commentaire.

Randall S. le

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Easy and professional!!

Keven M. le

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Le client n'a pas laissé de commentaire.

Ted T. le

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Le client n'a pas laissé de commentaire.

Julie W. le

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I used Military movers and friends and there was some confusion in the end about their payment code. I don't think this is your problem though. Other than that everything else was good.

James P. le

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The person at the desk in the morning was amazing. He was just very friendly, very helpful, and even after a year working there, still wanting to make sure customers had a great experience. Very positive with him as my rental consultant.

Pamela P. le

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The entire deal excellent job on top of all that Austin showed me so much consideration. Thank's again Austin.

Royal B. le

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All the staff were professional and courteous.

Charlesalan F. le

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Le client n'a pas laissé de commentaire.

Anne J. le

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Le client n'a pas laissé de commentaire.

Christopher M. le

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Le client n'a pas laissé de commentaire.

Cedric W. le

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There were minor problems at the pickup location. Something about my phone number stored incorrectly in the system (?) and a last minute truck switch. But the guys on staff were awesome and on it. Good experience.

Eric B. le

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Le client n'a pas laissé de commentaire.

john G. le

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Both team members I encountered were polite, professional, efficient, and friendly. Great place to rent a truck!

Johnpaul C. le

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The equipment is not maintained. Multiple equipment issues over the past several months. Issues included not being able to open the door, unable to latch a door, multiple electrical issues including shorts which drain the battery, water leaks, etc.

Russellfrank B. le

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Le client n'a pas laissé de commentaire.

Brenda D. le

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The service was perfect Just continue to do what your doing putting the customer first with no stress thank you Brenda

Heather S. le

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Le client n'a pas laissé de commentaire.

Lisa P. le

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Le client n'a pas laissé de commentaire.

Terry S. le

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Le client n'a pas laissé de commentaire.

Nora H. le

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Great experience, definitely made moving easier. Alicia that dropped off and picked up the containers was so wonderful! Helpful, communicative, and the right amount of friendly and professional.

Michael H. le

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Hire More Counter Help! I waited over 20 minutes just to get My Finale Receipt after Dropping off the rental!

Jack B. le

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Nada, reasonable rates for a 5x8 rental, reserved online and delivery and return handled promptly. Zero complaints

glen G. le

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the abs light was on and the brakes were dragging and smoking and the guy the checked me in did not care. then I had to go to the office for a invoice and no one in the office for 15 mins not good

Troylivingston D. le

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Excellent service. Told me exact amount and went quick.

Scott H. le

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Le client n'a pas laissé de commentaire.

Naomi A. le

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A bit slow in handling things.

Donald K. le

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Le client n'a pas laissé de commentaire.

Robert D. le

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As usual, the staff and equipment at the State Street U-Haul was excellent. I was able to get what I needed quickly and the equipment was terrific.

Brittney B. le

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Le client n'a pas laissé de commentaire.

Geoffreyeugene G. le

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Le client n'a pas laissé de commentaire.

Linda R. le

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I was very HAPPY with my U-Box thru U-Haul. Nothing was broken in my box. Very pthe U-Box. Linda

Daniel P. le

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Le client n'a pas laissé de commentaire.

Edward O. le

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Your people are well trained. The guy who recieves the truck was very professional, but he could smile a little.

Rebecca B. le

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Le client n'a pas laissé de commentaire.

Christinediann W. le

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Very help people all the way from office to field people

Kalvin M. le

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Le client n'a pas laissé de commentaire.

William N. le

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Le client n'a pas laissé de commentaire.

Robert L. le

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Le client n'a pas laissé de commentaire.

Nicolae C. le

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Le client n'a pas laissé de commentaire.

Paul R. le

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Le client n'a pas laissé de commentaire.

Shiyong W. le

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Le client n'a pas laissé de commentaire.

Charles E. le

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I have been there many times renting different types of trailers, cube vans/truck pick up truck. I never had a bad experience. Everyone greeted me cheerfully. rental equipment was ready for me to hook up.

JOHN C. le

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Prefer enclosed trailers with double barn style doors verses the roll up door which are problematic and difficult to open.

Roxannlee G. le

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I had planned to pickup 26 ft truck with a car dolly from Mich to Tennessee. Day of picking up truck I was informed besides Ypsilanti location I now had to drive to Ann Arbor for dolly. Added to my stress

Lawrencereid W. le

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I recommend using the online check-in before going to pick up your truck. That greatly reduced the time at the counter.

Larry M. le

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Le client n'a pas laissé de commentaire.

SHAWN R. le

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Le client n'a pas laissé de commentaire.

frank K. le

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Le client n'a pas laissé de commentaire.

Davidr D. le

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excellent experience from reserving the vehicle to returning it.

Joyce L. le

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Le client n'a pas laissé de commentaire.

Benjamin L. le

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I spent over an hour at this location resolving an issue from a previous rental on 10/31. My rental from 10/31 was overcharged by over $275. I contacted customer support when I reviewed the charges, and was informed it was in fact an error on the staff. I seem to continually have issues at this location and will never recommend using this location to anyone. I would expect some kind of discount or gift card given how often I use uhaul, but nothing was offered. Completely unacceptable. It made me late, and extremely frustrated having to take care of something the staff already could have fixed.

Alyssa M. le

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I was told to return the moving pads the next day. I was not told that at 24 hours I would be charged again. I had then less than 28 hours and was charged for two days. I was only told to return them the following day. Not very professional or considerate

yvette G. le

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Jennifer and her assistant were awesome and very professional. They were very accommodating and punctual. I would recommend them to anyone I knew needed that service.

Rummy A. le

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The above location was awesome after a very difficult morning for me at one of your other locations on Washtenaw Ave in Ypsilanti, MI. I have never been more disappointed in humanity after dealing with your staff there as well as your call center and scheduling staff. I made a reservation for a 26' truck a week in advance, when I arrived to pick it up they told me without a care in the world that they dont have a truck for me. After they let me explain that I had a reservation the manager, annoyed, looked at me and told me "sorry, but they truck that was supposed to be for you can't start because someone left the lights on" so I'd have to wait about an hour to an hour and a half to get the truck to the facility. I'm sure my situation is not unique, but I had 6 movers waiting to start on loading up an entire house and 2 storage units over the 2 day period I had rented the truck for. Needless to say, I went back home.. waited patiently for 2 hours at which point I decided to call and check on the status. They wouldn't answer the phone so I was routed to the call center. The gentleman there was helpful and connected with them to find out that no, the truck still isn't there. I waited another hour, called again and got connected to scheduling where the person basically told me I'm out of luck. Who knows if that truck would ever make it back but he could find me a replacement truck 20miles away for 5:30pm. I should clarify; my reservation was for 9AM. At this point I've wasted 4 hrs waiting on something I was promised. No one seemed to care. I showed up at the washtenaw location again to speak to them in person since the only way to actually talk to someone there was to physically go there. I asked if there's any way the truck could still show up because I really could not wait until 5:30pm. They didn't know, kept making sarcastic comments.. eventually they called the manager who said it shouldn't be much longer.. maybe another hour. I went back home again. One hour later I receive a call that the truck is there. I load up my car with some helpers and I receive a call from them again that "oops wrong truck" mine still wasn't there. At this point I started thinking I'm on candid camera. Back home we go. The same lady called me 15 minutes later (at 1:30pm) to tell me that she could see an available truck at the State St location but I had to call them. I call the local number and when the person answered I asked "Am I speaking to the State St location in Ann Arbor?" Lady says yes. So after I explained the situation in detail she tells me that she sees I have a truck rented at 5:30pm as if she heard nothing I said. I was simply dumb founded.. it's 1:30pm! How can I have a truck already? She then kept screaming at me.. "what time do you have?!" "What time do you have?!?" Clearly i speak English. I had no idea why she was screaming at me and what she was trying to ask me. Finally she explained she meant what time zone was I in. Mind you, this whole time sh

Andrew D. le

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Le client n'a pas laissé de commentaire.

Ademola O. le

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The staff were very nice and accommodating.

Mary-Eden C. le

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Le client n'a pas laissé de commentaire.

David H. le

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Le client n'a pas laissé de commentaire.

john L. le

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Le client n'a pas laissé de commentaire.

MICHAEL M. le

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Le client n'a pas laissé de commentaire.

Scottwilliam M. le

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Le client n'a pas laissé de commentaire.

Celeste M. le

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Le client n'a pas laissé de commentaire.

Brianscott Y. le

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My reservation was not ready for me for the 7:00AM pickup I was promised. I had to wait for two hours until the store opened on Sunday, even though I made the reservation on Friday morning. The email confirmation told me I could pick it up at 7AM. This completely ruined my plans that I had arranged with several other people. My complaints of this issue has so far fallen on deaf ears.

Ryan B. le

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Le client n'a pas laissé de commentaire.

marchell B. le

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Le client n'a pas laissé de commentaire.

MICHELLE B. le

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They are great!

Eugenerichard B. le

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Probably the timeliness of the check-in when returning the rental unit. I waited for 15-20 minutes from the time I pulled into the "Check In" area. I realize that there may have been a staff shortage, or business inside that could have prompted the wait, however, thought I would make mention of it as long as you were asking for comments.

Sebastian J. le

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Le client n'a pas laissé de commentaire.

vincent A. le

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Le client n'a pas laissé de commentaire.

Rachel P. le

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Le client n'a pas laissé de commentaire.

Richard E. le

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They got me checked in & out so quick and efficiently I didn’t see much but area was clean and staff friendly - great service

Ken H. le

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Location was very busy with several customers in line. Not many staff on site and wait was long. Could not use the Mobile device pick up as our assigned vehicle was parked between two others, so it was not possible to move without staff assistance.

JESSYCA D. le

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The staff was incredibly kind but they sent me out in a truck that did not have any heat in 20 degree weather.

Johnpaul C. le

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Trailer electrical issues -- vehicle is off the trailer lights flicker. Recommend self-serve kiosk to allow frequent user to check-in and process a rental on-line. The U-Haul associates are highly inefficient in processing rentals especially when a customer has spent time to make a reservation and complete the earlier check-in on-line.

Davidwade K. le

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Le client n'a pas laissé de commentaire.

David W. le

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Le client n'a pas laissé de commentaire.

Kellyjean L. le

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Le client n'a pas laissé de commentaire.

Debra W. le

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Very fast drop off service.

mary ann G. le

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Ann Arbor State Street location set the bar very high for these other places, top notch

DAVE R. le

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Le client n'a pas laissé de commentaire.

dave B. le

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I had to change my order to 24/7 as I was not able to pick the truck up until after hours. I went in and did this in person to make sure it was all set. When I got there I was unable to to access anything and had to call customer service only to find that my reservation had not be changed even though I came in to change it and was told it was all set. Other then that it was fine but I spent 35 minutes trying to get the truck.

Khyla C. le

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Bugs got to get into my unit, causing me to trash many items. The place doesnt answer the phone and charges to use the dumpster. I waited 30 mins to check out b/c the manager stayed in the office.

Curtis H. le

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fast service and good customer service as well...!!

Sean P. le

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A very positive experience. I will continue to use UHaul for storage and moving.

LAURIE B. le

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Our climate controlled storage unit experience was amazing from start to check out. Unit was perfect! If we every find the need to have a storage unit again I would not go anywhere else!

Tzu Ching W. le

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It's good service

April M. le

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My stuff had rat feces all over it. The personnel would not allow me to access my unit with a locksmith present in a timely fashion. They wanted me to access it at their convenience.

todd h. le

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Great location and facilities The staff are also exceptional

Meghan O. le

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Great storage and helpful staff!

David T. le

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the new GM Mandy is great!

john b. le

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I checked out my unit in July and was still billed for August and not just that the place was sending letters to and others on my list on contacts saying my bill is passed making in embarrassing.

Sanko P. le

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Veronica was more than helpful, she was super friendly and courteous that made my storage renting experience go very smoothly. Thank you very much Veronica. Kind Regards, Sanko Perovski

Julie R. le

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Young woman that assisted was extremely helpful, great people skills, and very efficient, would recommend that you consider her for future management position. Steve Rubin

Gail L. le

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Na

angela L. le

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The lady that helped me check in was extremely helpful in showing me how everything worked.

Gail L. le

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Very courteous and helpful.

HAL P. le

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Stephany is an outstanding leader! ! leader did! - Stefanie is an outstanding leaded!!!

Heather H. le

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Very helpful staff.

Kenneth K. le

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Great Facilities but no one ever answers the phone there yet to go through the message center leave a message and have them call you back it’s rude

Connie L. le

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Thoroughly satisfied with my U-Haul storage experience. The climate-controlled units were well kept and maintained under excellent security measures. The complimentary carts were also of great help.

Brian S. le

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easy to setup and check in

humaria n. le

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It is a very slow process to officially rent out a space.

Randy H. le

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Stephanie and staff are top shelf. Very helpful and friendly. I have recommended their facility to several friends.

Gwendolyn E. le

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NEED MORE MATRESS ZIPPED QUEEN N KING SIZES.

Mary D. le

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I'm giving an average ranking because while the facility had plenty of lighting, was clean and secure, the facility was extremely overpriced. The accessibility was good but not for $169/month!

LINCOLN C. le

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Jenn/Bobby/Stephanie were all wonderful.

Dane J. le

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My needs were met, though I've never been thrilled with the service level at this location. It's always slow.

Michael H. le

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Very professional and friendly staff!!!

kathy v. le

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Very nice female manager and staff working at A2 location.

DONNA R. le

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I rented a storage unit. When it was time to remove my items from storage I booked a truck weeks in advance. The truck was not suitable and broke down 30 mins into trip.

MIRNA L. le

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Dear Sir and/or Madam, We do not have a storage facility rating as of yet. We just secured the Storage Locker and we are in the first month special time frame. We also want to see moisture in unit.

Kimberly H. le

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My experience at UHaul of Ann Arbor was excellent! I stored my belongings in a UBox in between moves. The staff was very helpful and I will definitely be using this UHaul location again!

Parker D. le

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Great experience, good price for good convenience

Ricky W. le

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Service was great & unit was clean.

Angela H. le

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We never had to visit the site. The site called us that our containers had arrived and the moving help that we hired from Uhaul picked them up and delivered them a day early. It was an easy move!

Miriam P. le

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Move was on time and completed efficiently

Mark S. le

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N/A :)

JAMES M. le

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Need more staff to accommodate rush times. Around college move in days for example.

STEPHANIE K. le

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My Sunday 8/12/18, I was running behind traffic was heavy probably due to Freway closure and I was able to load after the closing time.

DANIELA L. le

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Great staff. Great service

Anginay J. le

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I got frustrated because the alarm in my unit kept going off even though I clocked in and out. It was frustrating and no one could fix it. Eventually on my last day there it stopped going off.

YURI O. le

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The staff at this branch was very friendly and attentive! They answered all my little questions and concerns no matter how silly sounding those were. (It was my first time renting a storage unit.)

Tammey J. le

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All was fine.

Alexander P. le

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Boxes expected on June 8 finally arrived on July 11. Apparently the only truck in Michgan broke down twice. IThe unpacking crew had a truck - it broke down twice. I was charged extra for the storage

Elizabeth B. le

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The staff here are great. Jennifer in particular went out of her way to provide excellent service, keeping me updated, and checking in regularly. Stephanie was really helpful too, a problem-solver!

Amy H. le

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Met my needs perfectly. Thank you.

MELISSA S. le

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Staff member did not know how to close out, slowing the process. I moved out 7 days prior to the mo. end & told there was no prorate. Bad business not to refund when I paid a full month in advance.

Arlene S. le

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I would recommend a ramp for the indoor storage so a person could move the cart up to where the storage unit is. If my son had not been with me, I couldn't have accomplished my task.

Zlato F. le

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Staff was exceptional in speed and courtesy.

marilynn L. le

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They were good!

pierre s. le

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Nice to have it in town.