Checkout was painful! I checked out online, and received a message that it would be processed in (i believe) 48 hours. A few days later I got a rent due notification. Looking at my app, I noticed that the rental was still active. Chat wasn't helpful, since I was simply directed to call the store. When I called the store, they had to "confirm that the unit was indeed vacated," even though I uploaded photos of the vacant unit as required by the app during checkout. Finally, the person I called needed his manager to back out the overdue rent, and I was told they'd call me back in 15 minutes. 2 hours later, when I did not get a call, I had to call back, and have the manager clear everything up! Not the most streamlined or efficient process!!
Jimmy J | Overall ExperienceSelf Storage Units in Ann Arbor, MI, 48108
U-Haul Moving & Storage de Ann Arbor
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- 4,5 - Cote moyenne des clients
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Easy and clean
Jatin S | Overall ExperienceCheck in was slow, staff was great , would like to give the employee Amaneki five stars.. HE WAS PHENOMINAL he was REALLY A BIG HELP in such a timely & stressful time I really appreciate him
Fatima D | First ImpressionsGeneral manager was one of the best I’ve dealt with. Very customer oriented and made sure I was taken care of. He furthered my relationship with U-Haul and i will keep coming back because of it
Thomas M | Overall ExperienceThe staff was friendly, and tried to be helpful but frankly did not seem to be well versed in self storage. We got to the facility with plenty of time before it closed, with a self storage reservation. It took forever to get a unit number, and at first they said that we may not even get a unit which was very stressful. Finally, close to closing they directed us to the wrong building and we could not find our unit. We had to go ask again before we realized our unit was in a different building. We then didn’t have access because it was after hours technically. Fortunately we were able to move everything into storage because I had to leave the following morning and could not come back the next day. Overall, I got everything I needed, but the whole ordeal was extremely stressful and took way longer than necessary.
Raveesh G | First ImpressionsFacilities always clean!
ALAN L | Overall ExperienceExcellent service.
ARTIST S | First ImpressionsStorage facility was clean however boys working there seemed confused about everything. They told me where it was tried to get in building was locked. They neglected to tell me that my code wouldn’t work for two hours. The actual storage Unit was zip tied when I got to it, had to ask someone else for help who happened to be in their storage unit so that they could help me cut the zip tie off. Had to go back to front office couple times since the front desk did not tell me various info about the unit.
Lauren I | First ImpressionsBrandon was a very professional and helpful…would recommend him and location
Tai L | Overall ExperienceManagement and staff were professional and willing to assist with any questions.
Olakunle O | Overall ExperienceWe had our storage unit for over 2 and a 1/2 years.! The staff/management were amazing!!!! Always there to help when needed. I give them a 5 star. There was never a situation that they would not help to rectify....
KYLE B | Overall ExperienceThe U-Haul executive that helped us check in to the storage facility that the payments processed was extremely patient with a very difficult situation as I’m had fraud on my checking account before and my bank is not being cooperative about not putting every single thing that I try and put through my bank on fraud alert. And he worked with me on several different scenarios and we caught everything done And he was the only one there and the place got busy and he was multitasking. He did a fantastic job kept us cool and was professional and friendly and helpful. You need to give him a raise.
ANDREA B | First ImpressionsThanks Joey
Mohammad H | First ImpressionsStaff (Brandon) was very friendly and helpful. Easy to work with. Would store again at this location if the need ever arises.
SHELIA H | Overall ExperienceThe general manager is terrific. Very upbeat and efficient. A pleasure to do business with. This is the only rental facility I will ever use again in Ann Arbor area.
daniel c | First ImpressionsBrandon was exceptionally helpful and accomodating. He went above and beyond to assist with my unique situation and I'm grateful. He runs an excellent business in Ann Arbor. I would recommend this facility to anyone looking for any U-Haul services. Great people who are all very helpful, very clean and organized, and a safe location. Thank you again, Brandon and staff!!! You are forever appreciated.
Kristen F | Overall ExperienceThe fence next to my unit was opened and there was evidence of people coming and going through the fence and staying near the picnic tables. There was trash near the picnic tables but that's another property.
Michael D | Overall ExperienceMain door to get to my unit always seemed to be locked, so I always had to use the little door to get my stuff in and out!
Cory M | Overall Experience