Customer Reviews for U-Haul Moving & Storage of Ann Arbor

10 941 évaluations

3655 S State St   Ann Arbor, MI 48108
(S Of I-94)

(734) 994-1156

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(734) 994-1156

3655 S State St
Ann Arbor, MI 48108
(S Of I-94)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Have the truck reserved available rather than us calling on Saturday morning, having to change both truck size and location. Also we reserved a dolly and it wasn't provided. We were not charged for the dolly but we were also not informed that there wasn't one in the truck. It was pretty frustrating. The staff at pick up and drop off were fantastic.

TIMOTHY WILLIAM V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRYAN ANTHONY S. 
Évaluation :
2

When telling the agent about issues with the truck, the agent pointed out a small sticker on the inside of the truck that states the truck was water resistant not waterproof. Shame on you! Misrepresenting your service and renting a truck in poor condition. All we wanted was more packing materials to repack our things that were wet! Not much to ask for substandard product.

MARK ALAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob G. 
Évaluation :
5

Thank you for taking care of me. We changed locations but were happy it was still close by our location.

MARY JEAN S. 
Évaluation :
5

It was raining hard and your staff stayed out in the rain to help me with my hook up. Thank them for me please!

Adam I. 
Évaluation :
5

U-Haul is a great place to rent a truck; I've used them several times. The notification service could be improved, because the 6 PM notification never happened for us. We had to contact Dispatch the morning of our rental to find out where to pick up our rental.

Alfred G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELEANOR T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scot S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judith B. 
Évaluation :
3

I'd reserved a utility dolly. I arrived to be told they didn't have one and there was nothing they could do about it. They wouldn't even check other nearby locations for available dollies. I had to call around myself and wasted 45 minutes to find and retrieve one from another location. I was told this is a uhaul wide policy. I'd suggest uhaul change their way of doing business and make sure dollies are available when reserved.

JAMES DALE M. 
Évaluation :
5

Nothing. It was great and the person. (Mgr?) who helped us was great.

FORREST DENNIS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

oscar T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vang Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vang Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert J. 
Évaluation :
5

The process was quite easy- the only issue was verifying my identity. I would have liked more notice that I had to bring my lease or passport to verify that

Alicia W. 
Évaluation :
5

Excellent efficient service and a very clean can rental.

TERRY STEVEN A. 
Évaluation :
5

Reservation was made by calling in. Time of pick up was set. Actual pick up was two hours later. Reservation quoted two days based on 24 hours from actual pick up time. Agent argued with customer. Suggestion: Offer prorated rental like car companies do.

JON CHRISTOPHER N. 
Évaluation :
1

DO NOT TRY TO STEAL 1 500 $FROM ME. YOUR SCHEME TO LIE ABOUT ME AND STEAL MY MONEY WILL NOT WORK AS I ALWAYS CYA. I EXPECT PROFESSIONALISM AT LEAST, IF NOT BASIC HONESTY

Charles W. 
Évaluation :
5

There is nothing that I could say to improve. Everything is perfect with U-BOX container services.

Sathish K. 
Évaluation :
2

Took three appointments and a month to get hitch installed. If you don't have the hitch don't call, set up a second appointment and then tell me you don't have it when I come in. Work seems good but took eight hours to finally get installed. Calls go to idiots in Arizona that can't answer simple questions.

Frank M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID HERSCHEL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN GEOFFREY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAY J. 
Évaluation :
1

no one ever picks the phone call. The website is very slow, incomplete. The recommended moving help guys didnt come on time, did bad loading and left without completing loading. I will never use uhaul ubox in future and will also tell my friends and family to not use this.

Nikunj S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

LAL H. 
Évaluation :
5

It was very easy to drop off the truck, we didn't even have to go inside. They came out to us and did all the paperwork electronically.

Rodney N. 
Évaluation :
3

Have the person at uhaul 800 number know what they are talking about

GILBERT WAYNE P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GARRET JACOB L. 
Évaluation :
5

Staff was welcoming, helpful and knowledgeable. Merci.

KATHLEEN ANN M. 
Évaluation :
2

Had to call roadside assistance because of not having wipers or dashboard lights. Fuses were not completely pushed in. The front desk gentleman was not nice or professional!!

Angela S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISAAC MITCHELL M. 
Évaluation :
3

After the guy that hooked the trailers up said we were good to go I had to remind him he hadn't tightened the trailer down on the ball. Had I left that cold have ended in disaster for myself , my vehicle and my belonging's.

GORDON THOMAS T. 
Évaluation :
3

Yard attendant seemed to be having a bad day. I had a big 26' truck which he did not help me at all with guiding it.

OLGA LIDIA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin B.  |  Expérience générale 
Évaluation :
5

I have rented several trucks at this location. Staff is always pleasant & courteous. Would & have recommended this place to friends & family.

BRENDA GAIL S. 
Évaluation :
5

Definitely excellent customer services.

Rafael P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARIA SUSANA A. 
Évaluation :
3

Should let customers know ahead of time about the up charge for paying card. And give more of an option. Apparently you have to “read the fine print.” Which is true but charging more shouldn't be in fine print. Front desk was a bit rude about it.

DEVEN PARKER K. 
Évaluation :
5

The general manager and staff were absolutely amazing.

KYLE B.  |  Premières impressions 
Évaluation :
4

Your yard guy was excellent and very helpful.

Charles W. 
Évaluation :
5

The service was excellent!

GLENN LAWRENCE N. 
Évaluation :
3

The store was fine but we had to drive >40 minutes one way out of our way because no units were available even though we scheduled 3 weeks prior. This was extremely inconvenient.

SHAWN JEFFREY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD SIDNEY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWIN RHA W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VIKTOR B. 
Évaluation :
5

The young man at the counter went over and beyond the way to help me get a trailer. I had just flew in from Indiana to get my motorcycle 🏍 and other household stuff. And I had the wrong date mixup, it was for next Saturday 2 October 2021. I just wanted to wish you the best and be blessed!ðŸ§'🏽‍🦲🙏🏿ðŸ'ðŸ¿

WILFORD R. 
Évaluation :
5

Your staff were pleasant, helpful and efficient.

DAVID RICHARDSON B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eugene J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EUGENE ALAN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTIAN JAMES H. 
Évaluation :
5

Pickup and drop off went quickly and smoothly!

Daisuke D. 
Évaluation :
5

Excellent experience at this dealer.

JEFFREY B. 
Évaluation :
5

This location is the best location ever. We will always go to them first from now on.

WILLIAM JOHN N. 
Évaluation :
5

Great service. Thanks.

GUY GEORGE Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN MICHAEL W. 
Évaluation :
5

There was some confusion over the fuel level that resulted in me paying about 45 $in fuel charges I did not really owe on a 20 $rental. It was not the staff's fault but due to the overly elaborate phone app

CHRISTINA LOUISE B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Allison F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
4

Marketing is misleading. Any other rental company lists the box size based on the actual length of the bed, not the length of box including the over cab area. Wasted several hours of time and hundreds of dollars. Very frustrating.

JACOB S. 
Évaluation :
3

Can not rate, on your location because I was never at the State St. location, In person.

Alan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian T. 
Évaluation :
5

The manager, Reid was incredibly helpful in sourcing a trailer and explaining my options. They did everything they could to make it a good and quick experience.

Rekar T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth K. 
Évaluation :
5

The owner (don't recall her name) and associate, Tia, were both very helpful and nice - our reservation had been moved/changed 4 times by Uhaul since we made our reservation and as you can imagine we were very frustrated with the situation and having to last-minute move dates and several locations, but when we arrived to this location they did everything they could to accommodate us and provide us with the equipment we needed. Excellent service à la clientèle. They were also very busy at the time they were helping us, but still remained calm and friendly.

Casey S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carmen P. 
Évaluation :
5

Improve pre-check in software - some of the information did not transfer to the system correctly and had to be re-typed in (per the U-Haul rep).

Helmut V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAUSHAL RAJANIK S. 
Évaluation :
5

The app is terrible and would not let me finish the return process. It always failed to scan the odometer.

Jacob C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAITHAM S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN B. 
Évaluation :
2

Our trailer door didn't function and eventually we could not even close it. This prevented us from carry stuff back as we had intended, because we could not close the door. The service/roadside people said it would take 2 1/2 hours to get a service contractor there. I was given the number of the scheduling department to see if we could drop the trailer at a remote site (since it was useless to us), and they never picked up on the call (despite saying it was the national number). I was also given the customer service number to request help and the queue was 22 minutes long. We did not achieve our move objectives - and we got no help to rectify. This is frustrating - but I don't think it reflects on the location, but implicates the entire rental process. This is not the first time we had had missed expectations on this front. The local franchise folks are generally awesome - although, in this case the local business should have checked the door more thoroughly.

DEBRA WILLIAMS B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Zoe B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur M. 
Évaluation :
5

I was treated very, very professionally by the management there and I will continue to schedule all of my trailer and truck rentals in the future with this particular location because of that. U-HAUL is very fortunate to have people like this working for them.

GEORGE WILLIAM W. 
Évaluation :
5

Super friendly staff all around

BRAD ZACKARY R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Lee W. 
Évaluation :
1

parked in return area for 15 minutes no one came had to remove trailer myself which i paid for them to do

Charles M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW S. 
Évaluation :
5

An absolutely seamless move, all thanks to the wonderful customer service representatives and movers! The communication was excellent (truly, it far exceeded my expectations) and I was notified every step of the way of the times my U-Box would be delivered and picked up. True to size, 1 box is the perfect amount of space for a 1 bedroom apartment. Moving across the country is stressful, but the U-Box process took so much weight off my shoulders. Fully recommend anyone using this for their move. Merci.

Lily B. 
Évaluation :
5

Great service. The people who bring the vehicles snd check you in later are very helpful and cordial.

DAVID RAY W. 
Évaluation :
5

All was good. Only way to improve the experience is to make it cheaper, but I understand that that's not the feedback you're looking for.

ARTEM S. 
Évaluation :
5

Upon inspecting my truck, I noted a bad wiper blade and some body damage without a uhaul X sticker. I realize staff is short these days, and when I raised these issues to a team member they were accommodating and quickly took care of them.

Ramsey S. 
Évaluation :
1

The truck broke down less than 1/4 mike from the rental location and the 800 help line never answered the phone . I walked to the rental and they argued with me about helping. One nice gentleman tried to help but Aaron the Assistant Manager said and I quote “you are responsible to return the truck by 5:00 PM and my shift ends at 5:00 and then I am going home. What a jerk! Finally one of the women in the office helped connect to the u-Hail help line and the tie truck came. ABSOLUTELY TERRIBLE SERVICE!!!

David R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYLIE C. 
Évaluation :
4

The only issue was the truck we rented did not have the stated amount of gas...red light came on about 2 miles from the pick up location.

Mary F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shari L. 
Évaluation :
5

Nothing!

Joseph P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason B. 
Évaluation :
5

Go to this Uhaul only if youre in the are. Perfect customer service from all staff.

james g.  |  Expérience générale 
Évaluation :
5

Shelia the driver was awesome

Britney M. 
Évaluation :
4

The Michigan end of things was fine. The Florida situation was a nightmare. Communication was terrible; left hand didn't know what right hand was doing; false promises: terrible follow through.

Melissa Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN C. 
Évaluation :
5

So kind and helpful

Michelle L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL JAMES R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD MITCHELL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle L. 
Évaluation :
2

I have had a terrible experience with UHaul and UBoxes. Only 2 of my 3 boxes were shipped to my new address on time. I contacted UHaul through numerous means including phone calls to local stores and the national number, chat through the website, and even asked family members still living in the area to go in person to try to resolve the issue. None of the several people who spoke with me seemed to have the authority or ability to solve the problem. Due to Uhaul's mistake, I was charged an additional month of rent for the 3rd box. After many phone calls on my part, the box was shipped and finally arrived over 2 weeks late. I was charged over 600 $for shipping the late box. It then took another 2 weeks to get the charges refunded because that required someone from the Arizona office to contact me, which apparently there was no urgency to do. UHaul did eventually refund the charges per their policy. Several individuals were extremely helpful and did all they could to help me with this issue, but the structure of the UBox program appeared such that few individuals have the ability or access to fix mistakes. Mistakes happen, but there is no excuse for taking over a month to fix them. There is too much of a disconnect between the local stores and the shipping company to fix mistakes in a timely manner. That coupled with the complete lack of urgency on the corporate (Arizona) management to assist with solving the issue and refund the charges per their policy was unacceptable. I will find other companies to assist with my moves in the future.

Molly B. 
Évaluation :
5

All the staff in this location is very courteous, knowledgeable, and very competent. I was serviced by Anri who was exceptionally customer oriented while he was dealing with several customers that had just arrived almost all together I was also very pleased with Ried durin my returned service.

BOUALEM L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joon Mo K.  |  Expérience générale 
Évaluation :
4

We paid for 24- hour access, but then were unable to access at 10:30 at night. After hours phone number went unanswered. Phone call to customer service didn't show any issues with our account and left it to us to resolve. Thankfully we didn't need after- hour access again, but that is the reason for the slightly lower rating.

ELLEN G.  |  Expérience générale 
Évaluation :
4

I make this comment with the understanding that it is difficult for employers to find help right now. The location was understaffed which led to very long wait times to check-in and to get on the road. The staff available were extremely polite and as helpful as possible. U-Haul's mobile check-in does not work. This is not a complaint about the location. They do not control the app. This is on corporate. Tons of pressure could have been taken off the limited staff had this app worked properly.

Michael F.  |  Expérience générale 
Évaluation :
5

It was super busy with scores of students moving in and I was still treated with courtesy and was helped promptly. No problems whatsoever.

tyler o.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert R.  |  Expérience générale 
Évaluation :
5

Awesome service

Ryland M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keaira H.  |  Expérience générale 
Évaluation :
5

Always a pleasure to work with!!!

Ryland M.  |  Expérience générale 
Évaluation :
5

Amazing service and very friendly!!

Ryland M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shelby R.  |  Expérience générale 
Évaluation :
5

super helpful and friendly staff!

Alyssa S.  |  Premières impressions 
Évaluation :
4

N.D.

Fong W.  |  Expérience générale 
Évaluation :
2

One of my worst experiences at U-haul. Was given a storage unit only to find it already had a lock on it... and then this happened a second time... and each time took way too long to figure out. The staff were overwhelmed and poorly managed by the manager on site. What should have been a 30 min MAX experience turned into 1,5hrs of my time. It seemed like they were also missing a truck, which contributed to the disorganized chaos.

Henry E.  |  Expérience générale 
Évaluation :
4

Everything was good until we moved out! All of our furniture had mold on it. The plastic covering in the ceiling was torn in multiple places that laid to over moisture in the unit

Johanna S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sara M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alex Z.  |  Premières impressions 
Évaluation :
2

The information showing the size was very misleading and the effort was very time consuming

Michael C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaJontae D.  |  Expérience générale 
Évaluation :
5

Staff was always polite and courteous when contacting the customer regarding payments as well as in person. Thank you for making this a pleasant experience. And by the way I officially moved out on 06/06/21 Sunday, approximately 2:30p it should be on camera.

dana T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PETER JAMES N.  |  Premières impressions 
Évaluation :
1

My original reservation wasn't available, and the office was unable to honor the original price of my storage unit - I was forced to pay nearly twice what my original rate was. I'm likely to call the customer service hotline to see if something can be done, e.g., a free month, a lower monthly rate, etc. I made the reservation more than two months before it started - you should change your system so that it doesn't allow new reservations if it's unlikely there will be space available on the start date.

William J.  |  Premières impressions 
Évaluation :
5

I have used this facility for many years and i am always impressed. Staff at the location are all excellent.

John M.  |  Expérience générale 
Évaluation :
5

Coordination failed miserably on the national side. I was told a unit was available by national and I booked it to be told locally No unit was! You must update your national website to be in REAL time! Shame on national U Haul computer system management

Catherine B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael F.  |  Premières impressions 
Évaluation :
4

I reserved a lower level storage unit but unfortunately it was not available when I arrived. I had no other choice but to take a upper storage unit which was very inconvenient given my stuff was very heavy to lift up! Other than that the staff were pleasant.

Paul T.  |  Premières impressions 
Évaluation :
5

The staff is respectful of sensitive property and after speaking to one of the owners I quickly realized they knew how to do business well, and I was in the right hands

ALI N.  |  Expérience générale 
Évaluation :
5

Great customer services

Fong W.  |  Premières impressions 
Évaluation :
5

Very happy with the service. Very helpful manager. Would recommend to others.

LOUIS R.  |  Expérience générale 
Évaluation :
5

Everything was safe and secure and everyone that works there is great and helpful. Fortement recommandé!

Katy S.  |  Expérience générale 
Évaluation :
2

When I arrived my unit had a zip-tie on it and no lock inside, which was the only thing I needed to actually get started. I had to go in the office and ask for one, which makes the online no-contact reservation idea pointless. I was able to figure it out, but the system of arming and disarming alarms at one panel, and opening the building doors at a different panel, was very confusing. I heard one alarm go off while I was moving in, and I'm sure that happens all the time. The unit numbering is also very confusing, and it took me a while to find the correct building (I'm in the 1600s). Going from the 1400s to the 2000s, and having the 1600s out front, makes no sense. Finally, the stairs to the upstairs units have a lip on them that makes it much harder to pull a dolly up them.

Daniel S.  |  Online Move In 
Évaluation :
5

Storage experience was great but the truck rental was garbage

John M.  |  Premières impressions 
Évaluation :
5

Very helpful.staff. The storage spaces are cleaner than most ER's.

james g.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tara s.  |  Premières impressions 
Évaluation :
5

Very helpful renting storage unit!

Robert R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vysali Nikhita R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaKeisha C.  |  Premières impressions 
Évaluation :
5

The 1-800 needs to give better directions on costs. I experienced additional fees for the truck and storage. Also they had me pick up the truck in Ypsilanti and provided storage in Ann Arbor. I could have picked the truck in Ann Arbor where the storage was.

sue m.  |  Premières impressions 
Évaluation :
5

Wonderful staff. Very helpful.

Ryland M.  |  Premières impressions 
Évaluation :
5

The entire deal excellent job on top of all that Austin showed me so much consideration. Thank's again Austin.

Pamela P.  |  Premières impressions 
Évaluation :
2

fast service and good customer service as well...!!

Curtis H.  |  Premières impressions 
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