Customer Reviews for U-Haul Moving & Storage of Ann Arbor

11 527 évaluations

3655 S State St   Ann Arbor, MI 48108
(S Of I-94)

(734) 994-1156

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(734) 994-1156

3655 S State St
Ann Arbor, MI 48108
(S Of I-94)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ayaz M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol C. 
Évaluation :
4

It took 30 minutes to pick up my truck an ubox rental that I schedules over a month ago. It should have been ready when I arrived. I had to be assigned a box like I just walked in and asked for it.

Jesse L. 
Évaluation :
2

- was told over the phone to be there by 9am or my equipment would be given away - arrived before then to assure that wouldn't happen and my truck was not ready. Still had to be cleaned and did not receive until 9:30 - truck was given to me with only 1/4th tank which is honestly less than ideal - the truck had start up issues - took multiple tries to turn on every time it went to start - the only good thing was the movers I used through the U-Haul website everything else was subpar to say the least

Tracey M. 
Évaluation :
1

My truck got canceled the day before my reservation. Then when I scheduled a new truck the person over the phone scheduled me for the wrong time I asked for 10am she repeated that then my truck was scheduled for 10pm. Called yet again and finally had to settle for a smaller truck at a later time on Saturday. When I go to get my truck Saturday it's not available at the pick up time I was scheduled. The lady I worked with at the was able to find me a truck but I had to return it the same day which was not in the original plan and screwed me over because I was not planning to have to make an additional 30 minute drive to return the truck to the Ann Arbor location instead of the Brighton location which is what I had originally planned for my reservation. Every step of this process was screwed up and the fact that I can lose my reservation one day in advance after having the reservation for a month is completely ridiculous. All in all I can't trust uhaul I've I ever have to move again and will no longer be using your service because of this.

Daniel M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Airy G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Baron H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

secil B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin B. 
Évaluation :
4

I was supposed to be able to check in with the app when I arrived at the location. When I attempted to do this when I arrived, there was a technical glitch on the Uhaul app and so I had to go inside to register. Of course, this is nothing that the staff at the location can control, but it would have been great if the app would have worked and it would have saved everyone some time. Other than that glitch, it was a great experience and the staff was top-notch.

Chris W. 
Évaluation :
2

The odometer read and fuel gauage on my paperwork didn't agree with what the intrument panel in the truck read. I was overcharged about $20 for mileage and fuel. I took pictures before driving off the lot so I expect it will be fixed, however this shouldn't ever happen. I wonder if this happens often?

Blake A. 
Évaluation :
1

I reserved 26' truck a month ago but they called the day before and only available 20' truck. So I moved twice. They were sucks.

HyungGoo K. 
Évaluation :
4

Had the right stuff and gave me good info

DAVID MICHAEL P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

clint P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jiangcheng W. 
Évaluation :
3

The return location for keys after hours is not clear, so better instructions should probably be provided.

Haven E. 
Évaluation :
1

The staff was lethargic and had no interest in helping from the manager down.

JOHN C. 
Évaluation :
4

The truck could've been cleaner and the passenger side lock could not be unlocked from the exterior of the truck. I was pleased that they got me on the road quick, as I have had problems with U-Haul in this regard in the past.

Mark S. 
Évaluation :
4

I was there to return a trolley. I had to wait 40 minutes due to only one counter staff. Maybe have a separate staff to check in equipment without credit due?? It only required entering my name and clicking returned. I understand the whole world is understaffed, but if this task was handled elsewhere OR by self return, it would help expedite the line.

JAQUELINE P. 
Évaluation :
5

Great location and service

Gopal K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gregory F. 
Évaluation :
3

Customer service was good though lines were always long and slow. Checkin with location and barcode did not work so had to go inside anyway. The moving supplies I rented did not end up inside the truck so had to go back again after leaving.

Meghan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheldon W. 
Évaluation :
5

All was handled very efficiently at the site, but there was a rather late notification of a change to this site.

John K. 
Évaluation :
2

I rented the Uhaul smoothly, and the lady who cashed me out and brought the car up was very sweet. After she pulled up i noticed the gas tank was super low to what it usually is. No big deal. I start driving the truck and it CLEARLY needed maintenance. The brakes were so bad i hoped every time I stopped, i didn't crash. Any slight bump and the wheel would go out of control- i hit a curb due to the wheel going out of control. Once safely to my location, I tried contacting the store because I didn't feel comfortable driving it back, no one answered. So I went to the online chat, where the very rude person was not sympathetic to my situation at ALL, didn't even apologize which is really all I ask for. The chat person told me to contact roadside assistance since I didn't want to drive the Uhaul back. Fine, that works, so I contact roadside assistance. It took someone 35 minutes to pick up, and they were incredibly rude from the bat. No sympathy to the fact that I was driving a truck that I should have NOT been driving because it was far from safe. She told me someone wouldn't be able to help for three hours, and due to parking, that was not going to work. So she said she would transfer me to Customer Service. Turns out, that's just the main store numbers phone, and she made me start all over again with the process. I ended up getting so frustrated due to not getting an answer at ALL on what to do, so I decided to drive the Uhaul back with a friend close behind me, just in case anything happened. We pull up to the Uhaul and there's a line, which i understand, so I was really calm. I calmly told the lady that I gave the keys to, that this car was NOT safe to drive, and told her my issues. All she said was “okay” and walked away. I go outside to put the truck in the lane it needs to be in for returns, and the truck barely turns on, and the steering wheel locks up. So, if i would have been driving that truck for at least a half a mile more than i did, I would have gotten into an accident. Worst customer experience of my life except for the initial girl that checked me in for my rental. There should have been a “I'm so sorry! That must have been so frustrating. We will make sure to get this looked at before another driver reserves this truck” or SOMETHING along those lines. I get it, the job is stressful, hell, I work in customer service. But i would never be so cold hearted to someone who experienced something so scary. I honestly would like a refund of some amount because it also did not come with the usual gas amount- only had 1/4 of a tank. I also got charged for more than my statement says? If someone can reach out to me at my email madisonwieczerza@gmail.com or my phone 7347094050, that would be great, as I would like to keep using Uhaul, but will find another place to rent from for my next move if nothing is really rectified. I'd be happy with an apology and some sort of refund cuz i didn't even use all of the miles I thought I was going to use. Overall, completely dissapointed.

Madison W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff C. 
Évaluation :
1

I am very disappointed with the uhaul service. money was withdrawn from my card for an untimely return, although it was not too late, I returned on the same day, and threw the key to them in the dropbox. and I could not get through to the support service for 2 days, they do not answer or disconnected my call. additionally they provided (for $ 10) a broken dolly

Irina S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lucy Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Beverly C. 
Évaluation :
5

The Tire Pressure monitoring system had a fault, so it was flashing a warning the whole time. However, the rest of it was ok.

Viswanath A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kayla H. 
Évaluation :
1

I reserved a van weeks before I needed it. I chose this location, even though it was far from my home, because it said the van was available. When I arrived at 8am to pick up my van, for a BUSINESS TRIP to Chicago, I was told there were no vans available. I asked for another type of moving truck. They said there were none of those available either. They basically told me there was nothing they could do because other renters had not returned their vehicles in time (even though their lot was full of vans and trucks). I left, even though this would have cost me my job. I returned shortly with my ex boyfriend (a large man) and my 3 year old son (a loud annoying toddler), and they were somehow about to magically find me a van, which I was ecstatic about. But I got on the road an hour late and the experience was incredibly stressful and unprofessional. I have never experienced this level of poor service from Uhaul before, it was incredibly disappointing. I will be thinking twice before using Uhaul again (even though I have used your company for YEARS).

Katherine H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason C. 
Évaluation :
5

Please I need the invoice

Bertha D. 
Évaluation :
1

No trucks were available though I had a reservation for 11am. Was told there would be a truck at 1, got to the store at 1 and the truck wasn't available. Had to wait until 1:50 at the store until a smaller truck was available ( the one I didn't order). This delay cost me late move out fees at my apartment and I'd like a refund from Uhaul to cover this.

Thomas M. 
Évaluation :
5

When I turned the cargo van in I explained to the attendant that the inside of the windshield needed to be cleaned and he said he would take care of it. Other than that everything else was fine. I really didn't even notice an issue with the windshield until I changed directions and the sun was coming straight ahead; running the wipers with solvent didn't have any affect because the issue was on the inside. Again, the attendant said he would take care of it.

Patricia S. 
Évaluation :
3

It took me almost 30 minutes to get my rental truck, even though I had reserved it online and did the online check in prior to picking it up.

Robert M. 
Évaluation :
4

Faster checkout time.

Samuel S. 
Évaluation :
5

Return process was great. Also, I tried to use the web site to pick up the van but it was worthless. Woman at the counter took care of me.

Daniel M. 
Évaluation :
3

Did not tell me instructuons for after hours drop-off

JingCi N. 
Évaluation :
5

They were really busy when I went and had to wait to get a truck. My reservation was for a large trailer with a ramp and they didn't have one. They said they were not sure why I was given a reservation for a trailer they won't have back till Tuesday. Btw today was Saturday. They got me a smaller trailer but it would have been nice to have the right trailer that I had reserved 4 days before. Other than that the experience was good, friendly staff and clean equipment.

Ali A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cyncere J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yeongyun A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARKEL ANWUAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caroline H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen R. 
Évaluation :
3

Get trailers that are wide enough for a motorcycle trike to be hauled in. Customer shouldn't be charged for equipment that they can't use. Tell the customer if the trailers don't include holding straps.

Michelle D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jingyi M. 
Évaluation :
3

I rented a dolly and they were not available when I picked up the truck. I reserved a truck from 3:30 to 7:30. I didn't leave the uhaul lot until 4:15 due to errors made by the uhaul team; the person helping me at the counter indicated that my truck had not been checked in from the previous rental client so they had to coordinate with other workers to make sure this was done in order for me to take it. The other worker she coordinated with was kind but extremely slow. It seemed to me that they didn't care for timeliness and they were not sensitive to customer needs.

Morgan N. 
Évaluation :
5

This location has great, helpful staff. I was made to feel valued and I appreciate the service.

Conchita D. 
Évaluation :
4

The gas tank was not full when I picked it up. I did not take a picture due to exhaustion, heat and time. I returned it full.

ann M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jolene N. 
Évaluation :
1

Train employees how to use the computer to help a customer with equipment rental. I had a reservation and was there for 40 minutes because the employees said they were not trained on this and didn't know what to click. Employees were very nice but didn't know what they were doing

darlene or Heath C. 
Évaluation :
3

I reserved a cargo van a month ago but a van was not available. I was one of several people that morning where our rental vehicle was not available. Not sure if this is a site issue or a more systemic problem with U-Haul.

Jon J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Max V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Akshay B. 
Évaluation :
2

Long, long wait to get checked in even though I had checked in online. No agent at the desk for over 7 minutes and a long queue had built up. The trailer was OK but did have 1 side marker light out.

Charles L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James L. 
Évaluation :
5

Helpful, friendly staff. Only thing I had a hard time with was finding the barcode to scan for my after-hours drop-off. Maybe that could be mentioned online with the directions or part of the instructions at pickup.

Amanda S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerome U. 
Évaluation :
2

Staff was not able to fix security issues and very rude when it came to calling an trying to solve problems.

ASHLEY R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GASPAR M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erwin M. 
Évaluation :
5

Our drop off experience was amazing. Super kind and friendly staff who were quick and responsive!

Graeme C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SIVELLE MOORE G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sorin S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lalit G. 
Évaluation :
5

All went smoothly. Our reserved truck and equipmentwere avaiable and easy to return.

Victoria B. 
Évaluation :
5

Even though they were very busy on the two days that I was in, they were courteous and did their absolute best to see to my trailer needs as quickly as possible. I would, and have, definitely recommended them to others.

George W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James G. 
Évaluation :
5

Ease of rental and reasonable price. Pick up and return was a breeze.

Sharon H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK ALLEN R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bhoomanyu M. 
Évaluation :
3

My second time to rent from this location, both times I was chargerd an xtra day. Very frustrating.

Dale R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
2

My reserved vehicle is not available when I get there. I got a smaller one instead. I didn't get the $50 guarantee money. And I was charged for $20 gas fee for 12 miles drive.

NING C. 
Évaluation :
5

Everything ran very smoothly. It's nice to know where I can go to and rely on a good rental. Thank you very much.

Ed M. 
Évaluation :
3

You charged me a cleaning fee for not folding the furniture pad/blankets. No one told me that they had to be folded when returned. This is nothing but a money grab and I won't be back. And the trailer tire was losing air when I got it and had to be replaced, causing me to lose 2 hours of loading time that was not reimbursed. I won't use that location again.

Peter B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marianne B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean H. 
Évaluation :
4

Steering on van was pretty slack. Not sure if it needed to be attended to. Mileage and fuel level was not acccurate when picking up van. That took too much time to get resolved.

Bruce R. 
Évaluation :
5

Erik, the owner, was amazing. He helped figure out my trainer light issues (I had been sent to the State Street location from another location because Erik, when called, said he'd help me). He helped fix (clean corrosion) my light hookup with a wonderful kindness and a smile on his face. Then he found a trailer on the State Street lot do that I didn't have to retrace my steps. He was very professional, courteous, and genuinely a pleasure to work with.

Patricia G. 
Évaluation :
1

Worst business experience in over 50 years. Almost 2 hours to check out. Complained to the president and he told me "it was only a truck"! If I (or anyone in my sphere) never uses Uhaul again ... I would be a happy camper.

michael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Prakash D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Trevor Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David V. 
Évaluation :
5

overall, good

John W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caroline H. 
Évaluation :
4

I commend the location for hiring youth. My representative appeared to be the youngest of the group, and still learning. He was professional and polite. The rental cargo van was a newer vehicle, and nicely equipped (A/C, Cruise, Power Mirrors). The return process was fast and provided for an email receipt.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan W.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANTHONY DESHAWN S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elgin B.  |  Expérience générale 
Évaluation :
4

Storage was great and what I paid for. I was disappointed about the price hike toward the end of my lease but like everything else I expected it. Only issue was trying to contact the office to end my storage lease. I submitted an online form and tried contacting the office for two weeks before I just went in person to ensure it was closed. The phone systems rerouted to a general line and never went directly to the store.

BURNELL S.  |  Expérience générale 
Évaluation :
5

The experience was a blessing to me, thank God!😇

reginald w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mariah L.  |  Expérience générale 
Évaluation :
2

Wasn't told anything about the limited hours. Wasn't told about not having many units available. I wasn't satisfied and most likely won't be using U-Haul in the future.

Bradford S.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pamela P.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

DEVAUGHNLEE R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennie S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Omahr G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evan H.  |  Expérience générale 
Évaluation :
3

The store and staff are fantastic! The only thing that turned my smile upside down was every time I opened my units door the alarm went off. I swiped my card and everything.

JENNY M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Averil W.  |  Expérience générale 
Évaluation :
5

Reid was very helpful and understanding. He knows how to run a business as a manger. Very professional and knowledgeable.

Matthew C.  |  Expérience générale 
Évaluation :
4

Checkin process was slow. The customer service center is very difficult to get ahold of. They transferred me to the local Ann Arbor facility, I left a message, never received a return phone call.

Brent S.  |  Premières impressions 
Évaluation :
5

Reid is amazing.

Matthew C.  |  Premières impressions 
Évaluation :
5

Reed at the Ann Arbor state st store went above and beyond to help me. I would definitely go back for a rental needs in the future.

Dawn E.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenny N.  |  Expérience générale 
Évaluation :
5

The staff was very precessional and helpful. The storage unit was clean and very accessible. Trying to close my unit online was a challenge but emailed Reid, the General Manager, and he got it done. I appreciated that. I've had a good experience with UHaul on my move to Ann Arbor from Billings, Montana. UHaul made the move go easily.

Cherie C.  |  Expérience générale 
Évaluation :
5

Our unit was not available and Veronica jumped on getting us room for our stuff at 4:20 on a Sunday! Aaron was helpful as well. Gary went the extra mile and took us personally back to the units. We were on a very tight schedule and we got unloaded (had to go with indoor units, plural) in a very short time and on our way. Customer service at its best. You may want to check the 15ft truck tie rods, etc. as the handling seemed little loose. Keep these people though!! If I could give more stars, I would.

joe g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin B.  |  Expérience générale 
Évaluation :
5

The general manager and staff were absolutely amazing.

KYLE B.  |  Premières impressions 
Évaluation :
5

Go to this Uhaul only if youre in the are. Perfect customer service from all staff.

james g.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joon Mo K.  |  Expérience générale 
Évaluation :
4

We paid for 24- hour access, but then were unable to access at 10:30 at night. After hours phone number went unanswered. Phone call to customer service didn't show any issues with our account and left it to us to resolve. Thankfully we didn't need after- hour access again, but that is the reason for the slightly lower rating.

ELLEN G.  |  Expérience générale 
Évaluation :
4

I make this comment with the understanding that it is difficult for employers to find help right now. The location was understaffed which led to very long wait times to check-in and to get on the road. The staff available were extremely polite and as helpful as possible. U-Haul's mobile check-in does not work. This is not a complaint about the location. They do not control the app. This is on corporate. Tons of pressure could have been taken off the limited staff had this app worked properly.

Michael F.  |  Expérience générale 
Évaluation :
5

It was super busy with scores of students moving in and I was still treated with courtesy and was helped promptly. No problems whatsoever.

tyler o.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert R.  |  Expérience générale 
Évaluation :
5

Awesome service

Ryland M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keaira H.  |  Expérience générale 
Évaluation :
5

Always a pleasure to work with!!!

Ryland M.  |  Expérience générale 
Évaluation :
5

Amazing service and very friendly!!

Ryland M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shelby R.  |  Expérience générale 
Évaluation :
5

super helpful and friendly staff!

Alyssa S.  |  Premières impressions 
Évaluation :
4

N.D.

Fong W.  |  Expérience générale 
Évaluation :
2

One of my worst experiences at U-haul. Was given a storage unit only to find it already had a lock on it... and then this happened a second time... and each time took way too long to figure out. The staff were overwhelmed and poorly managed by the manager on site. What should have been a 30 min MAX experience turned into 1,5hrs of my time. It seemed like they were also missing a truck, which contributed to the disorganized chaos.

Henry E.  |  Expérience générale 
Évaluation :
4

Everything was good until we moved out! All of our furniture had mold on it. The plastic covering in the ceiling was torn in multiple places that laid to over moisture in the unit

Johanna S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sara M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alex Z.  |  Premières impressions 
Évaluation :
2

The information showing the size was very misleading and the effort was very time consuming

Michael C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaJontae D.  |  Expérience générale 
Évaluation :
5

Staff was always polite and courteous when contacting the customer regarding payments as well as in person. Thank you for making this a pleasant experience. And by the way I officially moved out on 06/06/21 Sunday, approximately 2:30p it should be on camera.

dana T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PETER JAMES N.  |  Premières impressions 
Évaluation :
1

My original reservation wasn't available, and the office was unable to honor the original price of my storage unit - I was forced to pay nearly twice what my original rate was. I'm likely to call the customer service hotline to see if something can be done, e.g., a free month, a lower monthly rate, etc. I made the reservation more than two months before it started - you should change your system so that it doesn't allow new reservations if it's unlikely there will be space available on the start date.

William J.  |  Premières impressions 
Évaluation :
5

I have used this facility for many years and i am always impressed. Staff at the location are all excellent.

John M.  |  Expérience générale 
Évaluation :
5

Coordination failed miserably on the national side. I was told a unit was available by national and I booked it to be told locally No unit was! You must update your national website to be in REAL time! Shame on national U Haul computer system management

Catherine B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael F.  |  Premières impressions 
Évaluation :
4

I reserved a lower level storage unit but unfortunately it was not available when I arrived. I had no other choice but to take a upper storage unit which was very inconvenient given my stuff was very heavy to lift up! Other than that the staff were pleasant.

Paul T.  |  Premières impressions 
Évaluation :
5

The staff is respectful of sensitive property and after speaking to one of the owners I quickly realized they knew how to do business well, and I was in the right hands

ALI N.  |  Expérience générale 
Évaluation :
5

Great customer services

Fong W.  |  Premières impressions 
Évaluation :
5

Very happy with the service. Very helpful manager. Would recommend to others.

LOUIS R.  |  Expérience générale 
Évaluation :
5

Everything was safe and secure and everyone that works there is great and helpful. Fortement recommandé!

Katy S.  |  Expérience générale 
Évaluation :
2

When I arrived my unit had a zip-tie on it and no lock inside, which was the only thing I needed to actually get started. I had to go in the office and ask for one, which makes the online no-contact reservation idea pointless. I was able to figure it out, but the system of arming and disarming alarms at one panel, and opening the building doors at a different panel, was very confusing. I heard one alarm go off while I was moving in, and I'm sure that happens all the time. The unit numbering is also very confusing, and it took me a while to find the correct building (I'm in the 1600s). Going from the 1400s to the 2000s, and having the 1600s out front, makes no sense. Finally, the stairs to the upstairs units have a lip on them that makes it much harder to pull a dolly up them.

Daniel S.  |  Online Move In 
Évaluation :
5

Storage experience was great but the truck rental was garbage

John M.  |  Premières impressions 
Évaluation :
5

Very helpful.staff. The storage spaces are cleaner than most ER's.

james g.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tara s.  |  Premières impressions 
Évaluation :
5

Very helpful renting storage unit!

Robert R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew L.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jada S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vysali Nikhita R.  |  Premières impressions 
Évaluation :
2

Charged credit card when first free month was free. No one answers the phone after 20 minute hold. Tried again, hold for 25 minutes then routed to corporate answering service. They claim some random reason why the Uhaul website was wrong for the free month. They got through to the office in minutes. I was promised a reversal of charges. The original charge to card was not canceled. It went through. Received email of credit, but it hasn't hit my credit card. This free month seems like such a sham. Traveling out of state having bogus charges on my card is bad business and inconvenient during economic mayhem due to the virus. I'm disgusted.

Jean S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaKeisha C.  |  Premières impressions 
Évaluation :
5

Thank you for getting us into your facility so quickly as our son was forced to leave U of M at the last minute due to the Corona Virus. We are happy that we can trust U-Haul to keep our stuff safe in any State!

rick b.  |  Expérience générale 
Évaluation :
5

staff was always very friendly and helpful

Arthur B.  |  Expérience générale 
Évaluation :
1

There was rat skat all over my stuff. Now I'm worried bugs could've made there home in my stuff too. Terrible experience, I'm definitely finding a different storage facility if I ever need one. I also didn't get a prorated return for using half the month.

Donovan C.  |  Expérience générale 
Évaluation :
1

Dear Austin Brown, I've had half a dozen excellent experiences w State St. Uhaul renting vehicles/trailers over the years (at least one of them directly with you), so when I needed storage space, it was a no-brainer, but I was sadly disappointed in the service I got. I reserved a 10x15 space online, and went to get access to it the following week (Tue Aug 4), Michael Fender was rude and exasperated to start, and let me know that the website's listed hours of access were wrong, requiring me to pay $10/mo more; and though it's not listed anywhere on the website, I had to provide or buy a discus-style lock. So far, not great, but workable. Then, my access card didn't work, and when I went back to the front to get it re-programmed, exasperation and rudeness increased. Then, when I finally got to the unit, there was a lock on it. After visually confirming, we went back to the front desk, and Michael searched for another 10x15 unit, but there were only 10x10 (too small for my needs) and 10x20 (too expensive for my budget). He was willing to waive the 24-hour access fee, and give me the lock for free, but I was only going to keep 24-hour access for a month anyway, so that didn't nearly make me whole for the difference of the price of the 10x15 and the 10x20. His only solution at that point was to direct me to the next available 10x15 unit *in Westland* which didn't work for that day (i needed to be somewhere *with my vehicle emptied* in 20 minutes), nor did it work for me in the long-run, being 25 minutes each way too far from my home base. I was understandably frustrated and rather than listen to my frustration, and acknowledge that, he sharply told me that he would not adjust the price to fit my needs, nor could the manager. As someone who manages people myself, and has had to deal with corporate bureaucracy, *I* would want the opportunity to address a repeat-customer's frustration myself, rather than risk losing their referrals and business forever, having been dismissed rudely by a front line worker. Please call me at 734-985-0601 if you would like that chance. Thank you, Scott G. Sanders scottGsanders@gmail.com

SCOTT S.  |  Expérience générale 
Évaluation :
4

There could have been at least one more person working in the office. There was a line of 7 people and one worker, who do to policies such as requiring a visual check when someone vacates their unit, meant this worker had to walk all over the property as he was helping customers. He and the customers would have benefited from another staff person being available

Caitlyn b.  |  Expérience générale 
Évaluation :
5

easy to use, easy to cancel. staff was friendly and helpful. will use it again

scott b.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tzu Ching W.  |  Expérience générale 
Évaluation :
5

I'm very satisfied with the storage locker, the staff, the check-in procedure, the carts are handy, and it was nice to have the opportunity to leave reusable items for others to take. U-Haul is a great company.

Pamela M.  |  Expérience générale 
Évaluation :
5

I loved this U-Haul storage location! Every employee I encountered from 2017 to now was so friendly and helpful. The unit was bright and clean. I'll miss you guys!

Sara F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emma T.  |  Expérience générale 
Évaluation :
5

The 1-800 needs to give better directions on costs. I experienced additional fees for the truck and storage. Also they had me pick up the truck in Ypsilanti and provided storage in Ann Arbor. I could have picked the truck in Ann Arbor where the storage was.

sue m.  |  Premières impressions 
Évaluation :
5

Wonderful staff. Very helpful.

Ryland M.  |  Premières impressions 
Évaluation :
4

great service but the process to secure a storage locker was far too long. 20mins from start to finish and I had all the info (credit card, phone numbers, addresses - ready to go). Nothing about this is cause for that kind of wait. The line behind me at 7 people by the time I was finished. Your customers suffered.

scott b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle T.  |  Premières impressions 
Évaluation :
5

Very helpful.. even got car in trailer stuck in a area I couldn't turn around and the workers came to save the day and turned me around. They where kind and friendly. Bless you thank you.

Angela D.  |  Premières impressions 
Évaluation :
5

The entire deal excellent job on top of all that Austin showed me so much consideration. Thank's again Austin.

Pamela P.  |  Premières impressions 
Évaluation :
3

A bit slow in handling things.

Naomi A.  |  Expérience générale 
Évaluation :
5

They are great!

MICHELLE B.  |  Expérience générale 
Évaluation :
3

Bugs got to get into my unit, causing me to trash many items. The place doesnt answer the phone and charges to use the dumpster. I waited 30 mins to check out b/c the manager stayed in the office.

Khyla C.  |  Expérience générale 
Évaluation :
2

fast service and good customer service as well...!!

Curtis H.  |  Premières impressions 
Évaluation :
5

A very positive experience. I will continue to use UHaul for storage and moving.

Sean P.  |  Expérience générale 
Évaluation :
5

Our climate controlled storage unit experience was amazing from start to check out. Unit was perfect! If we every find the need to have a storage unit again I would not go anywhere else!

LAURIE B.  |  Expérience générale 
Évaluation :
5

It's good service

Tzu Ching W.  |  Premières impressions 
Évaluation :
2

My stuff had rat feces all over it. The personnel would not allow me to access my unit with a locksmith present in a timely fashion. They wanted me to access it at their convenience.

April M.  |  Expérience générale 
Évaluation :
5

Great location and facilities The staff are also exceptional

todd h.  |  Expérience générale 
Évaluation :
5

Great storage and helpful staff!

Meghan O.  |  Expérience générale 
Évaluation :
5

the new GM Mandy is great!

David T.  |  Expérience générale 
Évaluation :
1

I checked out my unit in July and was still billed for August and not just that the place was sending letters to and others on my list on contacts saying my bill is passed making in embarrassing.

john b.  |  Expérience générale 
Évaluation :
5

Veronica was more than helpful, she was super friendly and courteous that made my storage renting experience go very smoothly. Thank you very much Veronica. Kind Regards, Sanko Perovski

Sanko P.  |  Premières impressions 
Évaluation :
5

Young woman that assisted was extremely helpful, great people skills, and very efficient, would recommend that you consider her for future management position. Steve Rubin

Julie R.  |  Premières impressions 
Évaluation :
4

Na

Gail L.  |  Expérience générale 
Évaluation :
5

The lady that helped me check in was extremely helpful in showing me how everything worked.

angela L.  |  Premières impressions 
Évaluation :
4

Very courteous and helpful.

Gail L.  |  Premières impressions 
Évaluation :
5

Stephany is an outstanding leader! ! leader did! - Stefanie is an outstanding leaded!!!

HAL P.  |  Expérience générale 
Évaluation :
5

Very helpful staff.

Heather H.  |  Expérience générale 
Évaluation :
4

Great Facilities but no one ever answers the phone there yet to go through the message center leave a message and have them call you back it’s rude

Kenneth K.  |  Expérience générale 
Évaluation :
5

Thoroughly satisfied with my U-Haul storage experience. The climate-controlled units were well kept and maintained under excellent security measures. The complimentary carts were also of great help.

Connie L.  |  Expérience générale 
Évaluation :
4

easy to setup and check in

Brian S.  |  Premières impressions 
Évaluation :
3

It is a very slow process to officially rent out a space.

humaria n.  |  Premières impressions 
Évaluation :
5

Stephanie and staff are top shelf. Very helpful and friendly. I have recommended their facility to several friends.

Randy H.  |  Expérience générale 
Évaluation :
5

NEED MORE MATRESS ZIPPED QUEEN N KING SIZES.

Gwendolyn E.  |  Premières impressions 
Évaluation :
3

I'm giving an average ranking because while the facility had plenty of lighting, was clean and secure, the facility was extremely overpriced. The accessibility was good but not for $169/month!

Mary D.  |  Expérience générale 
Évaluation :
5

Jenn/Bobby/Stephanie were all wonderful.

LINCOLN C.  |  Expérience générale 
Évaluation :
2

My needs were met, though I've never been thrilled with the service level at this location. It's always slow.

Dane J.  |  Premières impressions 
Évaluation :
5

Very professional and friendly staff!!!

Michael H.  |  Premières impressions 
Évaluation :
5

Very nice female manager and staff working at A2 location.

kathy v.  |  Expérience générale 
Évaluation :
1

I rented a storage unit. When it was time to remove my items from storage I booked a truck weeks in advance. The truck was not suitable and broke down 30 mins into trip.

DONNA R.  |  Expérience générale 
Évaluation :
3

Dear Sir and/or Madam, We do not have a storage facility rating as of yet. We just secured the Storage Locker and we are in the first month special time frame. We also want to see moisture in unit.

MIRNA L.  |  Réservation 
Évaluation :
5

My experience at UHaul of Ann Arbor was excellent! I stored my belongings in a UBox in between moves. The staff was very helpful and I will definitely be using this UHaul location again!

Kimberly H.  |  Expérience générale