Customer Reviews for U-Haul Moving & Storage of Ann Arbor

Évaluation :

1

We reserved a 26' Uhaul for our moving day and they had overbooked, so they offered a very very small amount off that we couldn't even utilize because by the time we got a truck the stuff was already transported after 5 trips back and forth with friends cars and trailers. They let us use a trailer while we waited for the 26' truck, but still charged us for the trailer. The kicker is that the people moving next to us in our complex had a 26' uhaul and when we asked where they got it, they said the same place didn't have a small one available when they got there, so they gave them the 26' uhaul… unbelievably bad experience on a moving day where we had to be out of our apartment.

Évaluation :

1

U-Haul Ann Arbor is extremely understaffed and not motivated to provide good customer service. Never will rent from them again never recommending them. They rented me the wrong trailer on my contract all together then made me pay for it even though I said they have the wrong trailer on the contract.

Évaluation :

5

Experience was excellent.

Évaluation :

5

The process was lightweight and efficient. On drop off, no paperwork but also nothing to indicate that the rental was being processed in some way so that you would know what to expect or how you would be credited for returning the rental on time. It worked out fine, but some way of communicating the acknowledgement of the return would take the mystery out of the process.

Évaluation :

3

Inform the customers that the mileage estimate determines an actual charge if you under estimate. This was not clear and I had to ask multiple questions when dropping the vehicle off to even figure this out.

Évaluation :

1

Second time I dropped off a vehicle and they tried to hit me with a bogus fuel charge after I left.

Évaluation :

3

Car transport trailer that was received was fish tailing and when we called the location they never answered and when we called customer support they wanted us to pull over and wait 40+ min while they located a provider to change the worn out tires on the trailer, gas is not cheap and waiting with 4 little kids is not easy! Would not recommend them as there very unprofessional! They should inspect there equipment before renting it out!!

Évaluation :

5

Extremely well maintained location No improvements necessary

Évaluation :

3

When u box was picked up after unloading in Cape Coral my driveway was damaged. I was told I would be contacted to make a claim and I have not heard from anyone yet. This is disappointing.

Évaluation :

4

It would help to get better direction to location of truck

Évaluation :

3

The uhual app (for iPhone) did not work for checkout. It just gave a “page not found” type of error message.

Évaluation :

1

U-Box arrived a week behind schedule, I was given no notification that it would be late until the day it was supposed to arrive. I spent 3 days on the phone with different groups in customer service, and it took almost 10 hours of me on the phone to locate where the U-Box was. At this point (3 days after it's supposed to arrive), the driver will not commit to a date at which the box will actually make it to my area.

Évaluation :

5

Wait was a bit long inside, but guess that's expected for a Saturday mid-day.

Évaluation :

4

Nothing very good experience

Évaluation :

5

Nothing, great service.

Évaluation :

5

Truck was great. Service was great.

Évaluation :

3

I arrived at closing time and had to leave the trailer unattended.

Évaluation :

5

It seemed to have staff shortage so that waiting was a little bit longer than expected. The manager is very friendly, professional and helpful.

Évaluation :

1

I think you can start by looking into the actions of your employees. Considering they tried to commit FRAUD by charging me for things I was never given such as two utility dolly's that I supposedly “stole.” then when confronted, they tried to blame a different employee for the mistake. And tried to avoid refunding me for THEIR mistake. I think you might want to investigate the employees at this location and figure out what else they might be up to. Otherwise I will never use uhaul again. Absolute criminals there and they should be investigated.

Évaluation :

4

Storage was great and what I paid for. I was disappointed about the price hike toward the end of my lease but like everything else I expected it. Only issue was trying to contact the office to end my storage lease. I submitted an online form and tried contacting the office for two weeks before I just went in person to ensure it was closed. The phone systems rerouted to a general line and never went directly to the store.

Évaluation :

5

The person who delivered and picked up my UBox in Ann Arbor was friendly and good at her job

Évaluation :

5

Customer service was very nice and helpful.

Évaluation :

5

Due to the number of customers picking up vehicles pick up was slow. Drop off time was very quick.

Évaluation :

4

Was a bit disappointed that I couldn't pick the vehicle up at the location I had selected online and the location that I did pick up the vehicle from did not have the dolly's I had requested for my move. Thankfully the extra help I had arranged through the Uhaul website brought their own on both ends. This is a great feature being offered!!

Évaluation :

5

Had a good experience when I did pickup of my trailer. Dorian inside was cordial and efficient; Bankaly who hooked me up was the same. I was in and out in no time. Great operation.

Évaluation :

2

I didn't like the fact that I requested a self serve rental, but I still had to go inside and wait in line to get service. Please set expectations accordingly.

Évaluation :

5

Excellent customer service.

Évaluation :

2

Make sure you have all your ducks in a row

Évaluation :

3

Wait time was to long since I did most everything online ahead of time. The door on the enclosed trailer stuck closed. I had to pry it open. When I opened the door the rollers on the door were dry with no lubricant making open and closing the door very hard.

Évaluation :

2

There needs to be a sign for people coming to complete mobile pickup and grab keys. Simply walking past a line that spans half the store, I got yelled at to wait in line and uhaul employees kept quiet even though I mentioned I'm doing mobile pickup. Not enough customer parking at this location either.

Évaluation :

3

Better maintenance of trucks

Évaluation :

3

The reason I stated no is that I rented the auto trailer on 5/13/22 @11:30am for 20 hours. I returned it at 7pm on 5/13/22 and dropped it off in the same location. Over 1 week later I received a voicemail asking me when I was going to return the trailer. When I called I was routed to the National call center and they recorded everything and told me the Ann Arbor store would be calling me, they NEVER did! I left two more voicemails and nothing, until I received this email telling me that everything was completed. Think they really need to fix there system in Ann Arbor.

Évaluation :

5

Honestly love uhaul. Took me 3 seconds to turn in my vehicle, everything went smoothly, moving sucks but uhaul doesn't.

Évaluation :

2

Staff should be skilled at trailer hook up if they insist staff must do it instead of the vehicle owner. This was a waste if time and had to be completely redone including switching to the correct ball size.

Évaluation :

5

Every person including the sales desk, owner, pick-up and drop-off persons were smiling and trying to provide a positive rental experience. I highly recommend this rental location. Great equipment, efficient service and fair price.

Évaluation :

5

Don't make them back up a trailer 🤣

Évaluation :

5

No issues

Évaluation :

3

When I picked up the truck the agent asked for my "estimated" return time. I said 4:30PM. We returned at 4:50PM. Upon review of my receipt I found I was charged for an extra day. When I asked about the charges I was told I was late with my return time. After some discussion the matter was resolved and I was issued a refund. The agents need to be more transparent I what estimated return time really means for a customer.

Évaluation :

4

Paid for dolly, was not in truck.

Évaluation :

5

I can't think of anything to ask improving. It was easy to schedule and each member of the staff was courteous and helpful. They worked with me to set a fee which ended up less costly than I thought it would be. I will return to this location for any future needs. Brandon spent time and found the better deal for me.

Évaluation :

2

Make sure to not overbook so that the Uhaul we reserved is available. We reserved a 26 foot and all that was available was a 10 foot. They did the best that they could at that point to help, and the front desk people were very friendly, but put our business in a really difficult spot.

Évaluation :

4

They was nice people

Évaluation :

3

Your call center is awful!

Évaluation :

5

Excellent customer service. Friendly helpful staff. Merci.

Évaluation :

5

Slide up door on 5x8 trailer was difficult to lift, needs oil or maintenance. Also the handle to lock the door needed to be wiggled and moved to get the handle to latch. I've rented other trailers like this and they did not have this issue, others worked perfectly

Évaluation :

3

Have all the extra fees and charges up front instead of tacking on an extra $20 in taxes, use, and environmental fess added at the end.

Évaluation :

5

The check-in counter is rather hidden in the back corner. It would be great if that area was better designated. Your staff was really working hard in this busy location. An appreciative nod to them is well due.

Évaluation :

1

Charged for gas, even though I filled the tank to 7/8 tank immediately before drop off. Called the office to ask the reason for the charge, and I was told the manager would call back that day - I never received a call. During pickup, multiple people were told their reservation was made improperly and a truck was not available for them.

Évaluation :

1

The container was 3 days late but I know y'all would never give me the refund so whatever. The uhaul at this location is a mess. Locked up my container without giving the key to anyone. The service is bad and communication was lacking.

Évaluation :

5

Keep up the hard work!

Évaluation :

5

The new general manager, Brandon Mallory, is amazing. He is friendly and helpful all around!

Évaluation :

5

Honestly, i cant think of anything. The guys were fast and helpful.

Évaluation :

5

Overall a very good experience with the staff and trailer I rented.

Évaluation :

5

Brandon was great - personnel at drop off very friendly!! Highly recommend!

Évaluation :

5

No complaints, everyone was very helpful

Évaluation :

5

All was great!

Évaluation :

4

Online reservation system could be improved. Online check in needs to be improved also. Could not upload pictures of license

Évaluation :

4

I asked for a furniture dolly and I was given a appliance dolly! And there was only one box dolly available instead of two.

Évaluation :

5

The experience was a blessing to me, thank God!😇

Évaluation :

2

Wasn't told anything about the limited hours. Wasn't told about not having many units available. I wasn't satisfied and most likely won't be using U-Haul in the future.

Évaluation :

3

The store and staff are fantastic! The only thing that turned my smile upside down was every time I opened my units door the alarm went off. I swiped my card and everything.

Évaluation :

5

Reid was very helpful and understanding. He knows how to run a business as a manger. Very professional and knowledgeable.

Évaluation :

4

Checkin process was slow. The customer service center is very difficult to get ahold of. They transferred me to the local Ann Arbor facility, I left a message, never received a return phone call.

Évaluation :

5

Reid is amazing.

Évaluation :

5

Reed at the Ann Arbor state st store went above and beyond to help me. I would definitely go back for a rental needs in the future.

Évaluation :

5

The staff was very precessional and helpful. The storage unit was clean and very accessible. Trying to close my unit online was a challenge but emailed Reid, the General Manager, and he got it done. I appreciated that. I've had a good experience with UHaul on my move to Ann Arbor from Billings, Montana. UHaul made the move go easily.

Évaluation :

5

Our unit was not available and Veronica jumped on getting us room for our stuff at 4:20 on a Sunday! Aaron was helpful as well. Gary went the extra mile and took us personally back to the units. We were on a very tight schedule and we got unloaded (had to go with indoor units, plural) in a very short time and on our way. Customer service at its best. You may want to check the 15ft truck tie rods, etc. as the handling seemed little loose. Keep these people though!! If I could give more stars, I would.

Évaluation :

5

The general manager and staff were absolutely amazing.

Évaluation :

5

Go to this Uhaul only if youre in the are. Perfect customer service from all staff.

Évaluation :

4

We paid for 24- hour access, but then were unable to access at 10:30 at night. After hours phone number went unanswered. Phone call to customer service didn't show any issues with our account and left it to us to resolve. Thankfully we didn't need after- hour access again, but that is the reason for the slightly lower rating.

Évaluation :

4

I make this comment with the understanding that it is difficult for employers to find help right now. The location was understaffed which led to very long wait times to check-in and to get on the road. The staff available were extremely polite and as helpful as possible. U-Haul's mobile check-in does not work. This is not a complaint about the location. They do not control the app. This is on corporate. Tons of pressure could have been taken off the limited staff had this app worked properly.

Évaluation :

5

It was super busy with scores of students moving in and I was still treated with courtesy and was helped promptly. No problems whatsoever.

Évaluation :

5

Awesome service

Évaluation :

5

Always a pleasure to work with!!!

Évaluation :

5

Amazing service and very friendly!!

Évaluation :

5

super helpful and friendly staff!

Évaluation :

4

N.D.

Évaluation :

2

One of my worst experiences at U-haul. Was given a storage unit only to find it already had a lock on it... and then this happened a second time... and each time took way too long to figure out. The staff were overwhelmed and poorly managed by the manager on site. What should have been a 30 min MAX experience turned into 1,5hrs of my time. It seemed like they were also missing a truck, which contributed to the disorganized chaos.

Évaluation :

4

Everything was good until we moved out! All of our furniture had mold on it. The plastic covering in the ceiling was torn in multiple places that laid to over moisture in the unit

Évaluation :

2

The information showing the size was very misleading and the effort was very time consuming

Évaluation :

5

Staff was always polite and courteous when contacting the customer regarding payments as well as in person. Thank you for making this a pleasant experience. And by the way I officially moved out on 06/06/21 Sunday, approximately 2:30p it should be on camera.

Évaluation :

1

My original reservation wasn't available, and the office was unable to honor the original price of my storage unit - I was forced to pay nearly twice what my original rate was. I'm likely to call the customer service hotline to see if something can be done, e.g., a free month, a lower monthly rate, etc. I made the reservation more than two months before it started - you should change your system so that it doesn't allow new reservations if it's unlikely there will be space available on the start date.

Évaluation :

5

I have used this facility for many years and i am always impressed. Staff at the location are all excellent.

Évaluation :

5

Coordination failed miserably on the national side. I was told a unit was available by national and I booked it to be told locally No unit was! You must update your national website to be in REAL time! Shame on national U Haul computer system management

Évaluation :

4

I reserved a lower level storage unit but unfortunately it was not available when I arrived. I had no other choice but to take a upper storage unit which was very inconvenient given my stuff was very heavy to lift up! Other than that the staff were pleasant.

Évaluation :

5

The staff is respectful of sensitive property and after speaking to one of the owners I quickly realized they knew how to do business well, and I was in the right hands

Évaluation :

5

Great customer services

Évaluation :

5

Very happy with the service. Very helpful manager. Would recommend to others.

Évaluation :

5

Everything was safe and secure and everyone that works there is great and helpful. Fortement recommandé!

Évaluation :

2

When I arrived my unit had a zip-tie on it and no lock inside, which was the only thing I needed to actually get started. I had to go in the office and ask for one, which makes the online no-contact reservation idea pointless. I was able to figure it out, but the system of arming and disarming alarms at one panel, and opening the building doors at a different panel, was very confusing. I heard one alarm go off while I was moving in, and I'm sure that happens all the time. The unit numbering is also very confusing, and it took me a while to find the correct building (I'm in the 1600s). Going from the 1400s to the 2000s, and having the 1600s out front, makes no sense. Finally, the stairs to the upstairs units have a lip on them that makes it much harder to pull a dolly up them.

Évaluation :

5

Storage experience was great but the truck rental was garbage

Évaluation :

5

Very helpful.staff. The storage spaces are cleaner than most ER's.

Évaluation :

5

Very helpful renting storage unit!

Évaluation :

2

Charged credit card when first free month was free. No one answers the phone after 20 minute hold. Tried again, hold for 25 minutes then routed to corporate answering service. They claim some random reason why the Uhaul website was wrong for the free month. They got through to the office in minutes. I was promised a reversal of charges. The original charge to card was not canceled. It went through. Received email of credit, but it hasn't hit my credit card. This free month seems like such a sham. Traveling out of state having bogus charges on my card is bad business and inconvenient during economic mayhem due to the virus. I'm disgusted.

Évaluation :

5

Thank you for getting us into your facility so quickly as our son was forced to leave U of M at the last minute due to the Corona Virus. We are happy that we can trust U-Haul to keep our stuff safe in any State!

Évaluation :

5

staff was always very friendly and helpful

Évaluation :

1

There was rat skat all over my stuff. Now I'm worried bugs could've made there home in my stuff too. Terrible experience, I'm definitely finding a different storage facility if I ever need one. I also didn't get a prorated return for using half the month.

Évaluation :

1

Dear Austin Brown, I've had half a dozen excellent experiences w State St. Uhaul renting vehicles/trailers over the years (at least one of them directly with you), so when I needed storage space, it was a no-brainer, but I was sadly disappointed in the service I got. I reserved a 10x15 space online, and went to get access to it the following week (Tue Aug 4), Michael Fender was rude and exasperated to start, and let me know that the website's listed hours of access were wrong, requiring me to pay $10/mo more; and though it's not listed anywhere on the website, I had to provide or buy a discus-style lock. So far, not great, but workable. Then, my access card didn't work, and when I went back to the front to get it re-programmed, exasperation and rudeness increased. Then, when I finally got to the unit, there was a lock on it. After visually confirming, we went back to the front desk, and Michael searched for another 10x15 unit, but there were only 10x10 (too small for my needs) and 10x20 (too expensive for my budget). He was willing to waive the 24-hour access fee, and give me the lock for free, but I was only going to keep 24-hour access for a month anyway, so that didn't nearly make me whole for the difference of the price of the 10x15 and the 10x20. His only solution at that point was to direct me to the next available 10x15 unit *in Westland* which didn't work for that day (i needed to be somewhere *with my vehicle emptied* in 20 minutes), nor did it work for me in the long-run, being 25 minutes each way too far from my home base. I was understandably frustrated and rather than listen to my frustration, and acknowledge that, he sharply told me that he would not adjust the price to fit my needs, nor could the manager. As someone who manages people myself, and has had to deal with corporate bureaucracy, *I* would want the opportunity to address a repeat-customer's frustration myself, rather than risk losing their referrals and business forever, having been dismissed rudely by a front line worker. Please call me at 734-985-0601 if you would like that chance. Thank you, Scott G. Sanders scottGsanders@gmail.com

Évaluation :

4

There could have been at least one more person working in the office. There was a line of 7 people and one worker, who do to policies such as requiring a visual check when someone vacates their unit, meant this worker had to walk all over the property as he was helping customers. He and the customers would have benefited from another staff person being available

Évaluation :

5

easy to use, easy to cancel. staff was friendly and helpful. will use it again

Évaluation :

5

I'm very satisfied with the storage locker, the staff, the check-in procedure, the carts are handy, and it was nice to have the opportunity to leave reusable items for others to take. U-Haul is a great company.

Évaluation :

5

I loved this U-Haul storage location! Every employee I encountered from 2017 to now was so friendly and helpful. The unit was bright and clean. I'll miss you guys!

Évaluation :

5

The 1-800 needs to give better directions on costs. I experienced additional fees for the truck and storage. Also they had me pick up the truck in Ypsilanti and provided storage in Ann Arbor. I could have picked the truck in Ann Arbor where the storage was.

Évaluation :

5

Wonderful staff. Very helpful.

Évaluation :

4

great service but the process to secure a storage locker was far too long. 20mins from start to finish and I had all the info (credit card, phone numbers, addresses - ready to go). Nothing about this is cause for that kind of wait. The line behind me at 7 people by the time I was finished. Your customers suffered.

Évaluation :

5

Very helpful.. even got car in trailer stuck in a area I couldn't turn around and the workers came to save the day and turned me around. They where kind and friendly. Bless you thank you.

Évaluation :

5

The entire deal excellent job on top of all that Austin showed me so much consideration. Thank's again Austin.

Évaluation :

3

A bit slow in handling things.

Évaluation :

5

They are great!

Évaluation :

3

Bugs got to get into my unit, causing me to trash many items. The place doesnt answer the phone and charges to use the dumpster. I waited 30 mins to check out b/c the manager stayed in the office.

Évaluation :

2

fast service and good customer service as well...!!

Évaluation :

5

A very positive experience. I will continue to use UHaul for storage and moving.

Évaluation :

5

Our climate controlled storage unit experience was amazing from start to check out. Unit was perfect! If we every find the need to have a storage unit again I would not go anywhere else!

Évaluation :

5

It's good service

Évaluation :

2

My stuff had rat feces all over it. The personnel would not allow me to access my unit with a locksmith present in a timely fashion. They wanted me to access it at their convenience.

Évaluation :

5

Great location and facilities The staff are also exceptional

Évaluation :

5

Great storage and helpful staff!

Évaluation :

5

the new GM Mandy is great!

Évaluation :

1

I checked out my unit in July and was still billed for August and not just that the place was sending letters to and others on my list on contacts saying my bill is passed making in embarrassing.

Évaluation :

5

Veronica was more than helpful, she was super friendly and courteous that made my storage renting experience go very smoothly. Thank you very much Veronica. Kind Regards, Sanko Perovski

Évaluation :

5

Young woman that assisted was extremely helpful, great people skills, and very efficient, would recommend that you consider her for future management position. Steve Rubin

Évaluation :

4

Na

Évaluation :

5

The lady that helped me check in was extremely helpful in showing me how everything worked.

Évaluation :

4

Very courteous and helpful.

Évaluation :

5

Stephany is an outstanding leader! ! leader did! - Stefanie is an outstanding leaded!!!

Évaluation :

5

Very helpful staff.

Évaluation :

4

Great Facilities but no one ever answers the phone there yet to go through the message center leave a message and have them call you back it’s rude

Évaluation :

5

Thoroughly satisfied with my U-Haul storage experience. The climate-controlled units were well kept and maintained under excellent security measures. The complimentary carts were also of great help.

Évaluation :

4

easy to setup and check in

Évaluation :

3

It is a very slow process to officially rent out a space.

Évaluation :

5

Stephanie and staff are top shelf. Very helpful and friendly. I have recommended their facility to several friends.

Évaluation :

5

NEED MORE MATRESS ZIPPED QUEEN N KING SIZES.

Évaluation :

3

I'm giving an average ranking because while the facility had plenty of lighting, was clean and secure, the facility was extremely overpriced. The accessibility was good but not for $169/month!

Évaluation :

5

Jenn/Bobby/Stephanie were all wonderful.

Évaluation :

2

My needs were met, though I've never been thrilled with the service level at this location. It's always slow.

Évaluation :

5

Very professional and friendly staff!!!

Évaluation :

5

Very nice female manager and staff working at A2 location.

Évaluation :

1

I rented a storage unit. When it was time to remove my items from storage I booked a truck weeks in advance. The truck was not suitable and broke down 30 mins into trip.

Évaluation :

3

Dear Sir and/or Madam, We do not have a storage facility rating as of yet. We just secured the Storage Locker and we are in the first month special time frame. We also want to see moisture in unit.

Évaluation :

5

My experience at UHaul of Ann Arbor was excellent! I stored my belongings in a UBox in between moves. The staff was very helpful and I will definitely be using this UHaul location again!

Évaluation :

5

Great experience, good price for good convenience

Évaluation :

5

Service was great & unit was clean.

Évaluation :

5

We never had to visit the site. The site called us that our containers had arrived and the moving help that we hired from Uhaul picked them up and delivered them a day early. It was an easy move!

Évaluation :

5

Move was on time and completed efficiently

Évaluation :

5

N/A :)

Évaluation :