Évaluations des clients U-Haul Moving & Storage of Avondale

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Avondale

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Max M. le

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i was charged the wrong amount

Braden S. le

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Clean and well maintained vehicles however staff less then friendly.

Christopher V. le

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Le client n'a pas laissé de commentaire.

Mallory W. le

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Le client n'a pas laissé de commentaire.

John A. le

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The young woman who wrote up my contract was very helpful!

Angela E. le

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Le client n'a pas laissé de commentaire.

Victor S. le

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None. Always satisfied.

Stephanie M. le

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Nothing, it was fine.

Anna G. le

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Smooth transaction all around! I rented one U-Box to move my belongings from Titusville, Florida using their moving helpers/full service to Chicago, IL. Fair pricing compared to other moving/storage services. Great communication every step of the way, everything arrived on time without damage.

Yun S. le

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Le client n'a pas laissé de commentaire.

Mark M. le

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Your drop-off process using the U-Haul App made it very easy and efficient. Thank you!

Emily D. le

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Le client n'a pas laissé de commentaire.

Juan P. le

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Le client n'a pas laissé de commentaire.

Amy G. le

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Uhaul phone and computer systems need improvement company wide. Very long waits to speak to a person, and when you do they are not local. Very frustrating.

Allison E. le

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This was a tough experience. Not enough people working the desk, check out process took forever despite a reservation, alarm going off the entire time, huge line. Gave us a truck that was completely blocked in. Truck we got felt like it was going to break down at any moment.

Raymond A. le

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Le client n'a pas laissé de commentaire.

jose R. le

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Le client n'a pas laissé de commentaire.

Jordan W. le

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I used the smart phone pick up and the keys in the lock box weren’t the correct set to the van I rented so I had to go back inside and wait in line to talk to someone to get it sorted out. The whole point of the lock box key pick up was completely useless since I ended up receiving the wrong set of keys.

Azadeh S. le

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Le client n'a pas laissé de commentaire.

Jimmy P. le

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Uhaul is my go to place for auto transport rentals but this will be the last time I use their service. I had my reservation, I came in with proper documentation. The woman was unable to make a copy of my ID because they didn't have a scanner nor their special device to upload my ID. This employee instead of trying to help out decides to walk away and said it's too f***ng early for this sh*t and leaves me there waiting for way too long. The previous time I came with my reservation and it turns out they gave my equipment to the guy in front of me with no reservation. I tried getting the $50 dollars that they guarantee you but never got it. I will be taking my business elsewhere.

Jennifer V. le

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great helpful employees Will use this location again for sure!

Matthew M. le

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Le client n'a pas laissé de commentaire.

Marcia K. le

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Le client n'a pas laissé de commentaire.

Jennifer C. le

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Le client n'a pas laissé de commentaire.

Michaeleen N. le

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Le client n'a pas laissé de commentaire.

Kara E. le

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Le client n'a pas laissé de commentaire.

Andrew W. le

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It did the job.

Lisa K. le

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Better customer service. Mileage out was typed in correctly and when I dropped off the truck it was a nightmare. I only drove 4 miles but ended up charged for 20 miles. Had to call customer service 3 times a total of about 1.5 hours of my time getting this fixed. I will never use u-hail again.

Tom J. le

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Service was very good overall. My only concern was that a summary of charges did not reflect a refund we are due because we didn’t use the third of the three containers. Your phone representative said we would see it later, but it meant a phone call and waiting on the phone for me to find that out.

Eddie A. le

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Le client n'a pas laissé de commentaire.

VICTOR S. le

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I don't like that my rental is no longer driven up to me and the rep and I inspect it together. Now I'm given a vehicle number and have to wonder the lot in the rain by myself. It may be an efficient and cost-effective set up for you; but it substantially cheapens the experience for the customer. Bad move.

Michael B. le

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Le client n'a pas laissé de commentaire.

Patty M. le

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Professional friendly helpful staff! Thank you ‘

Joshua C. le

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Amazing service. So friendly. Thanks so much!

Rachel M. le

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Le client n'a pas laissé de commentaire.

pedro p. le

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Excellent service!

Oscar M. le

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I will recommend this facility to all my friends and family. Excellent service.

omar c. le

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Very helpful staff all around. The hours are very convenient for someone like myself who has a very busy schedule. The ease of moving heavy furniture in the storage is excellent.

glenn d. le

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Great service and speed

Ana K. le

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I rented a truck and a storage and all was very clean and in good maintenance. Kristian in the front desk was really helpful and friendly.

Doug K. le

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The team was very friendly and even helped me get a last minute van rental when I knew they were super busy. They saved me a lot of trouble by being able to get everything I needed in one place.

Christian W. le

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Solid experience

DANNY C. le

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Staff was extremely helpful and want to congratulate them for the good service they provided!

sharon h. le

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Very nice and friendly staff.

Alex C. le

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Charlie was awesome and friendly.

Jackie k. le

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Our whole experience with UHaul has been great but the staff st this facility exceeds any place that we have ever rented a truck from. Over the years we have rented 10+ times).

fernando f. le

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Everyone at this location is very good at what they do they went out of there way to help me out

Vicky J. le

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Kristian was excellent. I'm using this facility again in Julybecause of him. Carl in the back was also wonderful.

edward k. le

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I finally found a place that treats me, like a valued customer. Charles the G.M. was my first contact. Kristian my second contact. All the staff I met afterwards were nice with the customers were also

Josh M. le

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Khristian was the man! Super helpful and super cool.

Gregory W. le

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I have rented from this location before. I have never had a problem. The staff has always gone above and beyond to assist me. I can not say enough good things about this location. Thanks to everyone!!

Alexandria E. le

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N/a

Sandra B. le

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We rented a UBox to have it filled in Florida and sent to Chicago. The whole process was fantastic! I am so impressed by the helpfulness of all the staff and how perfectly this all worked!

Pascale M. le

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Limited customer service personnel to help at check in line. Storage that was provided as a big pole in the middle which limits the already small size

Adam H. le

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Driver who dropped off my UBox was great. She was very easy to talk to, called 45 minutes ahead of her scheduled arrival time to let me know she was on her way. Very personable and easy to talk to.

heidi m. le

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Friendly and helpful

Rebecca Z. le

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Thank you for quality service and for keeping my items safe and secure!

nida m. le

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Thank you for being there when I needed you!

Rachel B. le

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This has been, and continues to be a nightmare. Someone please end this so I never have to speak up y'all again. I expect to hear from corporate.

Matt L. le

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Great customer service!

Emanuel L. le

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Great place

Chelsea T. le

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There was a delay in getting our unboxes ready to be transported but we had an overall good experience.

ron j. le

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When I called in multiple times, the customer service was not the best. They kept trying to get me to pick up my U-Box instead of having it delivered. This was frustrating.

Amanda K. le

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I have spent hours on the phone with customer service, and I have left multiple messages for Charles regarding the horrible service I have received, he hasn't contact me. I will never use Uhaul again.

kim g. le

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None

Elizabeth D. le

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Only problem with reservation I made for drop off location was that they didn’t accept u boxes . Box was dropped dropped off at condo instead .

Tamika M. le

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.

Jennifer Y. le

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Thank you!

J.C.LILLY W. le

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Charles and Wanda go above and beyond to help as do all of the staff. We appreciate how well they take care of us.

Mariam A. le

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Good service and helpful staff, never had a problem.

dannies t. le

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Nothing to add.

Cherylee C. le

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Service is top notch! Thank you.

Grant M. le

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superduper. leave me alone, comments box.

Jenna R. le

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I'm never using U-Haul again. The employees are the worst.

james m. le

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Great job, thanks!

Philip Y. le

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Thank You so much

Kathy M. le

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Very friendly and accommodating.

Jennifer C. le

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they provided false, inaccurate info & wasted my time. This location over charged me multiple times, failed to return phone calls & still has not refunded me. HATE UHAUL

franczeska v. le

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There were some charges after the fact that I’m not sure why they are there. A $16 and $5 charge, but otherwise my things were stored and received just as I packed them!

edith g. le

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Great customer service

MICHAEL s. le

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The staff is second to none! I was very impressed with their creative approach as I moved in, changed storage units and moved out! Great experience! Great folks!! Thank you !!

Gene S. le

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I had heard good things about this location & I was not disappointed. Thank you thank you thank you.

Cody H. le

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Stephanie was professional and did what we asked.

William B. le

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Thanks for making my move so easy!!

Amy R. le

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Dealing with calling and arranging was chaos. Information was routinely incorrect. Phone waits over half an hour. The right arm doesn’t know what the left is doing. CHAOS !!!!! Poorly organized.

Unique W. le

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Very bad customer service I wouldn't recommend this specific uhual to anyone!

MATTHEW B. le

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Wanda was extremely helpful and made the process very pleasant.

Japji H. le

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Will never ever use your company services. the worst experience of moving

Tom R. le

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The storage space was very good, clean and well lit. Customer service was very good. I changed my mind about which unit I wanted and it was no problem.

alexis h. le

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All employees I’ve meet were very helpful and had great customer service skills .

Max L. le

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Great!

EDWARD B. le

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Thank you.

SCOTT H. le

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Nice facility and staff. Convenient location. One month free rent was a nice deal.

Victoria R. le

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Terrible customer service on the phone. Everyone seemed confused at all times. Very frustrating when you're feeling stressed over moving too.

BATSIRAYI VICTOR Z. le

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Staff always seemed to be mad/upset that people were there needing assitance or that they had do their Jobs aka work!!!. And they always took their sweet time..

Alexis A. le

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I shouldn’t have to call twice and get rerouted 4x (and transferred while speaking) the day prior to move for Avondale to still not have my boxes ready for my movinghelp.

Connor R. le

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Many complaints, several which I have already voiced to Constance in Avondale. They were never resolved. Worst customer service I have ever received. Will never use UHaul again and will notify others.

Steven M. le

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The U box was picked up three days late almost postponing the sale of my home. Was offered a refund on the delivery fee and I never received the refund. Good luck getting the right person on the phone

tim l. le

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Was promised to be delivered Saturday, but something came up, promised Sunday, but scheduled Monday. Didn't get the ubox delivered for a few days before pick up, had to make moving within 1 hour work.

Joy C. le

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Rented Ubox from Pompano Beach, FL, fairly easy, people mostly helpful. Retrieving contents in Tacoma, WA complicated due to miscommunication. Ongoing problems from ZERO CUSTOMER SERVICE company-wide!

TIMOTHY H. le

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Good experience but the self app is a hot mess.

Robert G. le

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solid it worked well

ajay R. le

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The U-Box storage location (outside their presumably locked facility) looked very very shady. It is right next to the railway line and looked to be in a insecure environment next to a disused factory

Michelle H. le

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We chose this location because it was conveniently located to our new home. From day one until we moved out we can honestly say that we are impressed with the cleanliness of both inside and outside.

Kimberly O. le

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This place was a nightmare. From the time we ordered our pods it was a mess. We found out the day before that the drivers could not bring our pods to our apartment... AFTER we called them (no one ev

Kyaw S. le

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Everyone was friendly and provided prompt service. Great staff and access for unloading.

Sarah B. le

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This was the worst experience I've had with Uhaul. They refused to deliver my U-Box on the day I had paid for it to be delivered, and hung up on me every time I called to try to arrange delivery.

Bertha N. le

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The manager & staff were always helpful and the place is always clean. It can get busy at the front desk but worth the wait. Thank you U-Haul.

DAVID A. le

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Thank you.

Milo M. le

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Spent two hours at the registration office waiting Just to hear that my storage unit was given away to someone else and I was offerred a smaller unit so I cancelled. Martel hung up on me when I called

MARIA C. le

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Thank you for all your help

Robert G. le

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I never saw your location. My U-box was supposed to be delivered to 40xx Broadway U-Haul, but it was not. Who is to blame for the screw-up? Was it Broadway, Kedzie, Mgmt for not having space???

ERIN M. le

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the facility was fairly new and nice but the maintenance was bad. we had a lot of mouse droppings in our unit. the bathrooms weren't maintained either.

Larry J. le

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Very pleased with yout storage facility

Sophia V. le

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..

grayson s. le

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The staff members I had interactions with were very kind and helpful. Above and beyond the best experience I have ever had at a U-Haul. Special thanks to Christian he was especially professional.