Customer Reviews for U-Haul Moving & Storage of Avondale

5048 évaluations

3250 N Kedzie Ave   Chicago, IL 60618
(1st building north of Belmont on the west side of the street)

(773) 796-6767

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam - dim : 7h am à 7h pm

Services dans cet établissement :

Pour nous contacter

(773) 796-6767

3250 N Kedzie Ave
Chicago, IL 60618
(1st building north of Belmont on the west side of the street)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam - dim : 7h am à 7h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

I got overcharge last time I was there, and I don t know why.

ELIZABETH O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

diana b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Viktor A.  |  Expérience générale 
Évaluation :
5

The U-Haul app did not work when I needed to return the vehicle! There was a bug when I needed to upload a photo of the dashboard to capture odometer/fuel level - I would take the photo and hit submit but it didn't process properly so kept on giving me an error message when I tried to advance to the next page that I needed to take a photo of the dashboard. Luckily I was able to get the checkout process to work using my browser, but a huge flaw in the mobile app that wasted about 15 minutes of my time trying to problem solve during my after hours return - and when I tried to get help over the phone, the wait time was nearly 1 hour long!

David H. 
Évaluation :
5

Don't over charge them. I was over charge last time.

JORGE G. 
Évaluation :
2

My boxes arrived late and I wasn't notified they would be arriving late until the day of. I even called days prior to confirm that it was still on time and was assured the boxes were on track. When U-haul called to tell me, they had no information on where the boxes were or how long they would take past the original estimate. They offered me a 50 $credit.. but it cost me 250 $to cancel my movers the day of. Super frustrating and lacked communication. This is the second move that I've used U-haul pods and I will most likely try a different company for my next move.

Amelia B. 
Évaluation :
5

Excellent service à la clientèle.

DOMINIQUE A. 
Évaluation :
5

After one out of the normal bad experience, You are back to your usual excellent service and equipment. See you in a couple of weeks. Merci

VICTOR M. 
Évaluation :
2

The keys to the vehicle i rented was not available at time I scheduled and they had to switch over the vehicle completely due to not being able to find the key to the van I was assigned. It took over 20 minutes to get my rental.

Kai M. 
Évaluation :
1

This was overall a very poor customer experience. My shipment was incorrectly sent to Seattle instead of Chicago, from San Diego. I was given zero explanation of why -- If It wasn't for me putting a GPS tracking device in my crate no one at UHaul would have known. I was called 5:30pm the night before scheduled delivery - it showed up a month late and I had to sleep on the floor for a month. My kitchen appliances were broken. Incredibly difficult to contact customer service. The woman who dropped off my crate on my street off her truck was very nice though. Overall so stressful & Very sad. I will never rely on UHaul again unfortunately

Robin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE Z. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

NIA DARYN A. 
Évaluation :
5

Getting into contact with the center directly should have been easier - I was rerouted to numerous call centers and was not sure I could reach the center to work out details.

Connie H. 
Évaluation :
5

Everything went smooth. However, I wish someone told me that the auto-transport trailer' wheels fenders swing out in order to be able to get out of the car when you pull it up on the trailer. We discovered that on our own but it took us some time.

CRISTIAN P. 
Évaluation :
3

Need better phone system that was very frustrating. They were able to turn things around for me and make the experience better than the first ckntact

john S. 
Évaluation :
3

Your contactless pickup and drop off system suck! Thankfully I will not be moving again anytime soon. I would never recommend anyone use the contactless system as it simply doesn't work. Also, I was on hold with customer service for 20 min before another customer helped me. My expected wait time to speak with someone was 90 minute. That's not cool. I was also charged a 25 $cleaning fee for some reason, even thought the truck was clean. Actual people at the facility were nice and very polite and helpful.

LISA C. 
Évaluation :
5

The van's engine light was on creating anxiety. The van's passenger side mirror was repaired by uhaul staff with a plastic tie and painters' tape making the entire trip hazardous because on the first bump the mirror fell too loose to function. The rear passenger tire has a slow leak. I will reuse your location and rent another van within days. I've used it in the past and had excellent service and vehicles in excellent condition. I hope this was an exception to your otherwise great services, but this one time was not a good experience.

VICTOR M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa H. 
Évaluation :
2

The manager (I presume) was on the phone trying to arrange a deal for his friend, and when I returned with the truck, the attendant talked to me like he was a cop or a military sergeant putting me through a drill.

JERRID F. 
Évaluation :
5

You're already doing it I've been dealing with this location for quite some time this is not my first time here I'm a regular customer I love the service I love the fact that you always have the equipment that I need and I always recommend your location to my friends family coworkers keep up the good work to all the U-Haul team

RICHARD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANELLE B. 
Évaluation :
2

I was using the mobile app to grab a rental. However, the ride was not ready for mobile use. When i arrived to pick up the assigned vehicle there were no keys. One of the workers walked up with the keys eventually and refused to speak with me or give me the keys. I then followed him as he drove away to the building, and i told him can i take the vehicle now? With a rude attitude he said no, this isn't your ride. I then shows him the app that had the vehicle number and my reservation. He said i have to go inside and wait in line. After going inside i was then told, NO this is an App request, you can walk up to the vehicle and drive away. I then explained what happened and everyone looked at me like i was crazy. I then went back outside, the vehicle now had the keys in the ignition and i drove way. Very sad that i lost 90 minutes on my reservation because you employees can barely handle minor transaction let alone support a mobile app that is recommended by Uhaul...

mike D. 
Évaluation :
5

I'm only giving it 5 stars because of the manager. Uhaul as a whole though deserves one star. Never again

Brandy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nidia o.  |  Premières impressions 
Évaluation :
5

Drop off was fast, people friendly.

Donald E. 
Évaluation :
4

Answer phones quicker. I was on hold for 45 minutes.....will try competition next time.

Kevin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory S. 
Évaluation :
5

The process was easy! Second time renting from this location ( Kedzie ) .

Cristina S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

DONIESHA C. 
Évaluation :
3

Be transparent about the charges.

FRANK B. 
Évaluation :
3

The U-Haul Website is very user unfriendly when checking on order, making changes, etc. Local U-Haul location phone numbers are not readily available. Is this "new and improved internet system" of U-Haul rentals more effecient than a "phone call"? Otherwise, the local U-Haul service personnel is courteous and effecient.

CHARLES Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

gennifer G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KRISTIN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tawanda c.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jade R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jade R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean K. 
Évaluation :
3

There was nowhere to park the truck after hours. People had dropped off trucks all over the parking lot. The key return was hidden on the side of the building. It took awhile to find it.

KARLENE J. 
Évaluation :
5

Jovanny Arroyo provided excellent customer service! Nothing to improve.

JOSE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SELWYN H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James J. 
Évaluation :
5

Staff was so amazing, helpful and really went above and beyond. I was so impressed by how friendly and easy the experience was.

GERRI F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gabriel R.  |  Premières impressions 
Évaluation :
5

Had trouble connecting with customer service to extend my rental for an hour. Finally reached an awesome rep. She took her time & greatly helped us.

MICHAEL E. 
Évaluation :
5

You guys really do a great job. Your technology is a significant improvement. Your employees at this location are top-notch.

David S. 
Évaluation :
1

Your customer service for mobile pickup was abhorrent. When I tried to extended my reservation online, your booking system wouldn't process my request, so I proceeded to call your customer service line. I waited on hold for a collective TWO HOURS and was hung up on twice, without ever being connected to a customer service agent. Looking forward to using literally any other company in the future!

Luke L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ADAM W. 
Évaluation :
4

Location does not allow overnight parking for rental equipment

PAUL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ORLANDO JAVIER T. 
Évaluation :
4

I was utilizing mobile pickup and the odometer reading on the contract didn't match the vehicle. I went inside to the counter to explain the discrepancy and the representative at the counter (white 20-something guy) who could barely bother to look up from his phone kept trying to tell me that everything was fine because the gas was full. He either didn't know the difference between a fuel gauge and odometer or just wasn't listening (He also wasn't wearing a mask even though everyone else in the store was and it is currently mandated in Chicago for indoor spaces) Eventually I got him to pay attention and was able to correct the odometer situation and be on my way. I don't want to get anyone in trouble but maybe y'all need to review basic vehicle maintenance with the counter staff. The latinx gentleman who checked my vehicle back in was fantastic!!!!

Claire F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark H. 
Évaluation :
1

My reservation was mysteriously changed and canceled without my being notified. I discovered the night before my 8 am Saturday reservation that several days before the reservation had somehow been changed to a 6-day reservation starting on Tuesday, and then canceled and the fees removed--all without my notification. I got no help from the people on the phone, so I booked a new truck for the only time available on Saturday, 4 hours in the evening (instead of 6 hours in the morning). I ordered two dollies and was charged for them. They were not there. This was an awful experience. Dreadful.

Patrick B. 
Évaluation :
5

Make sure the truck is ok when going out of state. Had issues the whole 9 hours.

RACHELLE D. 
Évaluation :
2

The only person that was helpful was the black gentleman who pointed everything out to me. The attendant inside didn't care about the instructions and gave zero point of reference. Promote the aforementioned black gentleman for his service.

BENJAMIN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MATTHEW C. 
Évaluation :
5

the return is always a problem. I got a car without air conditioner, a put gas on it and they instill charge me for gas this i didnt like ans ill cal to solve this ..

PAULO S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AURELIO C. 
Évaluation :
3

everyone was nice, but my truck was switched at the last minute, I had to drive all the way down to Chicago when my destination was in Wisconsin, and the rep gave me extra miles and let me pick the truck up early, but they did not adjust the drop off time. That meant that I had to drop the car off way earlier than I originally needed it so it made things very complicated and I had to get on line and talk to a manager to get it resolved. Ultimately everything was resolved, and that was much appreciated. But because of all these logistical changes I had to spend an extra four hours between driving and being on the phone. It was not a great experience.

Robert B. 
Évaluation :
3

Guy behind the counter was acting like it was a burden to do his job and help customers. He wasn't wearing any uhaul gear and it felt like he couldn't wait for me to leave. When all said was done he handed me my receipts for said you're all good to go. It wasn't until another technician saw I was struggling with my trailer that he came up to help.

John L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JEFFREY H. 
Évaluation :
1

The manager pulled up in his vehicle really aggressively and started cursing at me and giving me attitude because I was taking trash out the truck that was not my trash and which should have been clean before giving it to me in the first place. He talked to me very disrespectfully and rudely. Very disappointed, would recommend to anyone.

JOSE V. 
Évaluation :
5

Staff was super helpful and very accommodating (noticed this with not only myself but the people waiting ahead and behind myself while we were speaking with employees. They were also very diligent about Covid precautions which i very much appreciated!

JOHN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mntambo F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAUREN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carter V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

Very friendly and on the top to help customers . Especially the location manager Charles went above and beyond to help me solving my hitch installation challenge for my BMW.

Hadi S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DARREN G. 
Évaluation :
4

Decrease call wait times or have system automatically call customers back. Improve system to make it easier for staff to read notes on file and to locate ubox reservations vs order numbers. Especially if the ubox is in storage and is not at the location per contract. Inform the customer verbally ahead of time that the uboxes might not be sent to the designated location if the location does not have space.

camille G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luke W. 
Évaluation :
1

Fix the account on the online portal or answer your phones. Do more training or hire more competent people who know how the online portal works. Any time I needed something done, I had to drive over an hour to the location.

Catherine G. 
Évaluation :
5

Please check the brakes I had a difficult time making a complete stop. Which was scary at times while traveling to Urbana today. This trip all together was 6 hours to and from. Also while I pressed on the gas it took couple of minutes to run fast.

Patricia L. 
Évaluation :
5

The trailer had oil on the floor which is impossible to remove. Had to lay down a blanket to keep the grime off our stuff.

Gurpreet S. 
Évaluation :
2

Once we returned the equipment I didn't need to go back inside and wait 15 minutes.

Virginia R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott O. 
Évaluation :
5

Management follows through. The company is in tune with the issues of moving. Charles the manager was proactive in dealing with logistics in an over the top busy storage season. I will recommend this facility.

Brandon T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike M. 
Évaluation :
5

windows and windshield were nasty and wiper blades were dry rotted did not work in rain on my 1200mile trip.....that made it very difficult to see in rain also ac stopped working twice while on the last 5hrs of the drive but came back on after about 5mins of not working but it was over 93degrees so that couldve been bad truck ran well though

ROBERTA M. 
Évaluation :
4

Check out clerk was helpful, but setting up the reservation was painful at best. I was called multiple times and told my reservation of a 5x8 trailer would have to be picked up in Milwaukee and Im in Chicago. Once this was worked out as I ended up with a 6x12 trailer, the right indicator light did not work when I was at home and the process for putting in for roadside assistance was painful. First attempt was at 11pm and someone arrived at my house at 130am and I did not know and then they left without fixing it. The next morning I submitted another case and the person took 2 hours to get there to fix it because they came from Indiana to my location in IL. This delayed my 7hour trip by 3 hours and wasted a lot of my time. I am glad the mechanic fixed it but this should not have happened in the first place that the trailer PV 2404A had a bad light.

James G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ENRICO R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rita M. 
Évaluation :
4

The uhaul had flies and a bad oder in the driver cockpit. Im not sure it was cleaned before my rental.

Steven S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FILIBERTO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIZA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George T. 
Évaluation :
5

This survey is not asking the appropriate questions. Ask me to rate the preferred location for pick up I would say very poor. We went to the preferred location six weeks before we need the truck, asked every question possible was never told we would not be picking the truck up at that location that we would have to pick it up 50 miles from our home. The day before our pick up day at 8am I received a text saying we will be getting a call from a certain # to make sure we answer it. Never got a call so at 4 pm I called. Was on hold for 30 min only to he told they have till 6pm to call. 6:30pm I went to the preferred location only to be rudely told we have to pick truck up 59 miles from our home in downtown Chicago. He had no idea why no one ever called us. Also told us that earlier that day he sent someone to Michigan to get there truck as he laughed and said that how it works, that's were your truck is. He cave us a phone # to call for scheduling to find out why we were never called and told why were weren't getting a truck from our preferred location that had a lot full of trucks. I called and no one ever answered. After an hour I gave up. So we went to Chicago location was greeted by the nicest lady named Wanda Ware. She was very helpful and needs to be recognized. We then were told to go on the link that was texted to us and check out the truck. The gas level did not match and the miles did not match. They said upload a picture of the mileage to the link and they would update it. Never got updated and when we returned they said we went over the allotted miles. I'm glad I took a picture of the mileage. But was told they never corrected the miles and still had to charge us 85 $for going over. Then after she closed out the transaction they could look at the picture I uploaded and then refund us. I refused to leave until the refund was done.

JANEEN E. 
Évaluation :
3

Make sure proper equipment ordered by customer is available. Don't let customer have to beg for assistance in loading vehicle.

DIRK R. 
Évaluation :
1

We rented a trailer that was supposed to be in working order according to the agent. However, the lights did not work on the trailer causing a dangerous move. I contacted the agent in Chicago that stated "what do you want me to do?" I said I expected a credit. she said take it up with the drop off location in Atlanta which was closed and located in a terrible neighborhood connected to a storefront which was dangerous and of no help. I am so disturbed by this rental.

TERRANCE E. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

TIMOTHY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike P.  |  Premières impressions 
Évaluation :
1

You never performed this service. But yet you thought it was OK to charge me anyway. So unprofessional

Bill M. 
Évaluation :
1

1.) I spent 3 hours trying to get my box delivered. People kept saying it wasn't possible, and would continually refer me up the chain. Each time I would be on hold for 45 minutes. I know companies like you intentionally make customer service as bad as possible to get people to not ask questions, but this was egregious. 2.) Estimated delivery fees were wildly different between pickup and dropoff. When I was getting it picked up, you said 50 $. It suddenly tripled at my destination. Dick move.

Aaron W. 
Évaluation :
4

.

Julian K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brenda G. 
Évaluation :
1

I needed to move a large piece of furniture less than a mile, so I reserved a truck and selected contactless pickup. When I arrived and tried to use my phone to check in, I got a message saying that I should go inside because the equipment had not been assigned. Inside the store, there was one employee with her mask hanging down off her nose and a few unmasked customers. The employee was complaining to a customer about her manager and did not seem to be in the mood to help. After waiting inside for a few minutes, I grabbed the managers card and went back outside. (We're in the middle of a covid surge, and I was not comfortable waiting inside around a bunch of unmasked people.) The manager told me that there weren't any of the pickup truck that I reserved available, but he could set me up with a van. As soon as I was able to begin the pickup process on my phone, the Uhaul site went down for scheduled maintenance. I called the manager again, and he said he could manually do the process on his cell phone. The move itself was pretty painless, until I returned the equipment. I was charged nearly 40 $for gas for a round trip of about 2 miles! This was my first time using Uhaul, and I will never use them again!

Elizabeth H. 
Évaluation :
5

Would have been nice to get the trailer from a closer location. Also, when I called to see if a closer location was available, the call was disconnected 5 times. Very frustrating.

THOMAS F. 
Évaluation :
4

We had to change a reservation on short notice and were grateful that this location had a 15' truck available. It's a huge location, check in was smooth and we were able to get in and out quickly.

Daniel H. 
Évaluation :
3

Too long to wait phone calls!

Lina L. 
Évaluation :
5

Friendly and helpful staff, great location, everything is easily accessible

Marco E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maximilian W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Abhay G. 
Évaluation :
5

The staff at this location is really hands-on, polite, and helpful. I wish I didn't have to go so far from home to pick up my trailer, but dealing with these folks made it worth the trip. In the future I would probably specify this as my preferred pickup location, despite the extra miles.

WILL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert J. 
Évaluation :
1

I ordered a rental van for 7:30pm, showed up early, but when I arrived the link did not work. It was past closing time, but I found a worker closing up who was generous enough to help me even though he was off the clock. He put the key in the box while I was there (so no one had put the keys in the box ahead of time. Had I not caught him, I would not have had access to my rental). I followed the link he set up, but when I got the code to my lockbox, it didn't even work. I managed to flag down another employee as she was pulling out of the driveway. She was gracious enough to stay and help. Turns out the code I was given was wrong too! This process took like 45 minutes from our rental time. All I can say is that the employees here were wonderful and helpful even though they were off the clock, but due to the errors in the rental system, I would be recommending that people avoid using Uhaul in the future.

Brooke K. 
Évaluation :
4

It does not have any marked area for parking returned vehicles that are returned after hours. Though the online feature of using web application to return is excellent, it doesn't really help in specifying the parking areas.

RAVI N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

nicholas p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mina A.  |  Expérience générale 
Évaluation :
1

I have four pending charges for the same unit on my card and they didn't offer the option for "free one month of storage" with my trip at the location I needed to return my truck at, despite advertising "free one month of storage" at said location. The location my free storage was offered at was on the other side of the city from where I dropped my truck off at.

KOBE M.  |  Online Move In 
Évaluation :
5

👍the manager

walter t.  |  Expérience générale 
Évaluation :
5

Great customer service...thank you

TOMAS O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Viktor A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Theresa M.  |  Online Move In 
Évaluation :
5

i have rented vans and self storage units at dozens of uhaul locations in the chicagoland area and this location is easily the best. fast and kind service, well maintained carts and elevators.

Anna T.  |  Premières impressions 
Évaluation :
1

I did not receive my first month free even though I rent trailers and trucks all the time, and my unit on the first floor had a broken door so I had to move to the second floor which I DID NOT want. I would really like my next month free on a first floor unit.

Matthew M.  |  Online Move In 
Évaluation :
5

Staff is excellent! Facility is very clean. Highly recommend! Wanda and Charles are especially nice and efficient.

Goldie G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis B.  |  Expérience générale 
Évaluation :
5

Muy buen servicio

RICARDO B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Solomon K.  |  Premières impressions 
Évaluation :
1

I had a reservation prior to standing in the line to sign my contract. After waiting in line for 45 minutes I get politely told there are no more storage units at the facility... Even though I had a reservation. I then get a phone number of the manager to call so I utilize it and he starts texting me. He gives me a unit and which is smaller than what I reserved and when I get to the unit with the movers I'm paying BY THE HOUR...There is a pipe in the middle of it. I spend more money than I predicted all due to lack of professionalism and horrible logistics on uhuals part.

Brandon T.  |  Premières impressions 
Évaluation :
5

I had to move my son out of his apartment and store here for 2 days and move from storage to his apartment. Your staff was top notch!! I'm not kidding give them a raise. I was SO happy with everyone there. Super helpful. Please pass this on to them. Everyone wants to hear "Great job!" Made me leave happy so I could enjoy this weekend!!

William H.  |  Expérience générale 
Évaluation :
5

Charles at the management office was very forthright, honest, and also helpful with me at a clearly busy and hectic time at the end of the month. He offered some immediate and flexible solutions for the availability he had and really did an awesome job.

Brian K.  |  Premières impressions 
Évaluation :
5

Thank God for Charles Spaulding. He is a true Godsend. There is no way I can handle a move right now and Charles knows how to support that with storage.

Nathalie J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CASTANEDA I.  |  Premières impressions 
Évaluation :
5

Everyone at the Avondale location were very friendly and professional. Charles was very helpful and I have to say that Great customer service is a rarity. Keep up the great work.

Theresa R.  |  Expérience générale 
Évaluation :
3

Was billed for space I did not rent. Very bad.

Joseph H.  |  Expérience générale 
Évaluation :
5

They were so helpful at the hardest point in my adult life. I cannot believe how my life imploded. But Charles Spaulding and the whole staff were so understanding for two years. I'm still unemployed and they were able to work with me and never destroyed my dignity. Merci.

Nathalie J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID W.  |  Premières impressions 
Évaluation :
4

Office is extremely difficult to reach by phone. I was always on hold for at least 20 minutes, and 80 % of the time the person I was connected to was at a call center and not the actual location. Staff was helpful when I could reach them.

Rupert D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Haley J.  |  Online Move In 
Évaluation :
5

Charly tremendo servicio al cliente Gracias

walter t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER E.  |  Premières impressions 
Évaluation :
5

There was supposed to be a lock in the unit. There wasn't, so I went to the office and got one.

Hatie P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brielle W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph H.  |  Premières impressions 
Évaluation :
2

This was not me.

Paolo T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david k.  |  Premières impressions 
Évaluation :
4

Everything was pretty great. Well lit and clean storage facility. My only complaints/frustrations are: 1) requiring a round lock on the unit that is 3x the amount of a regular lock. Very annoying. 2) Hard to get ahold of someone via phone. They pick up and answer "please hold" without even asking who it is or the reason for the call. Tried for over an hour one day and kept getting the same response. Not great for customer service

CALEB B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Unique B.  |  Expérience générale 
Évaluation :
5

The staff is great and very helpful also when I first moved in I forgot to properly lock my unit door with lock and the staff immediately called me to inform me and I thought that was awesome they didn’t waste no time and all my stuff was secured.

MARK P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lawrence m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Landon V.  |  Premières impressions 
Évaluation :
5

Gentlemen speaking through intercom was very helpful and very nice.

JANETTE B.  |  Online Move In 
Évaluation :
5

The experience with the staff at this location has always been excellent. It is obvious that management cares about customer service.

John G.  |  Premières impressions 
Évaluation :
5

The staff at this location has been over the top accommodating and helpful. The GM Charles understands how to provide high level customer service in a time where it is often overlooked. I would highly recommend that people use this U-Haul facility for storage and rental needs.

john g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly B.  |  Expérience générale 
Évaluation :
5

You’re very professional

Sergio L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mauricio T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL J.  |  Expérience générale 
Évaluation :
3

Although the facility was satisfactory-the rates were high. I only used the space for a month or so and started seeking other locations because the 97 $rate was going to strain me due to my recent unemployment. I found a similar space down the street that was 61 $cheaper. The staff at this location we're also not cordial or friendly. Their demeanor was more like,"I'm just here to do my job. Don't want to know about your day or you.". Don't get me wrong, everyone has a bad day-but I experienced this attitude from more than one person on more than one occasion.

Edna L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole L.  |  Expérience générale 
Évaluation :
3

The only problem I has was that I reserved a truck to move 2 weeks ahead of time. And when I got there they had no truck for me. That was the main office who made the big mistake. Thank God that after a while I was still able to move.

Maria R.  |  Expérience générale 
Évaluation :
2

I was told I would get refunded the miles I did not use which was over 300 miles and I still haven't received a refund , made a claim got a claim number and no one ever got back to me . I am still waiting for my refund !

BRYAN G.  |  Premières impressions 
Évaluation :
1

The process to rent a unit online was easy, but when it came to moving in, I might as well have been invisible. The cashier barely spoke when I picked up the free lock, and then when I came back to find scissors because they had a plastic lock on the unit, she didn't even acknowledge my presence to see if I needed help. It was clear that they did not care about me or any other customer there.

Erin B.  |  Online Move In 
Évaluation :
5

Jennifer, the sales associate was very nice and professional!

SHANNON H.  |  Premières impressions 
Évaluation :
4

I felt like everyone was extremely helpful until the last day when I was checking out and caught some attitude from the attendant over the phone. I had talked to her before and she was sweet so must have been a bad day or something...

Joshua M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GUADALUPE D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel T.  |  Premières impressions 
Évaluation :
1

While the staff apologized for their errors, the service experience was poor. I prepped and reserved those two services online to speed up my visit on site but my visit took longer than expected due to some errors at the front desk. After my initial check in the storage unit process was not completed. I was also directed to a unit number that was in use by mistake. Not a great customer service experience. A side note: during my visit the U-haul reps were not wearing their face masks. They were however behind their plexiglass desk shields. My understanding it is strongly enforced by CDPH and BACP and may be something Uhaul upper management will have to review immediately.

Miriam L.  |  Premières impressions 
Évaluation :
5

The place was surprisingly very clean. I was happy to see there is a rat trap in the unit. I love that the unit is armed when I am not there and is easily disarmed when I arrive. There were carts to use for free. I had all my stuff moved into a unit within a few trips because of the carts. Overall a very good experience.

Nicole L.  |  Premières impressions 
Évaluation :
5

My inertaction with the Charles was the best. Charles was helpful, knowledgeable and respectful. He was able to resolve the issue just with one call. He is an asset for your company. Charles good job. Thank you.

SHAFQAT ULLAH B.  |  Premières impressions 
Évaluation :
2

Too many nails in lot. I got a flat tire. Every time I go there I pick up nails.

luegrant b.  |  Premières impressions 
Évaluation :
3

I was disappointed with how the staff is handling covid. There is a sign requiring masks in the storefront but I only saw one employee wearing a mask. Also we had taken the time to pre-register with our drivers license info. But when we came in to pick up keys, the staff was not able to load our reservation (problems with the network, they said) so they had to do it all over again. That's pretty frustrating when you're trying to avoid close contact with people and you've also spent your own time to take pictures of licenses etc.

Brian F.  |  Premières impressions 
Évaluation :
5

Easy rental experience. Clean facility and well maintained storage units. Units seem very secure.

Amanda C.  |  Premières impressions 
Évaluation :
5

Truck rental was quick and easy. Although storage space was not the one that was previously ordered, there wasn'ta problem to get the correct one. Staff was courteous and quick in making the change. Thank you once again for the services you provide.

Naida R.  |  Premières impressions 
Évaluation :
5

I have rented from this location before. I have never had a problem. The staff has always gone above and beyond to assist me. I can not say enough good things about this location. Thanks to everyone!!

Gregory W.  |  Premières impressions 
Évaluation :
2

Limited customer service personnel to help at check in line. Storage that was provided as a big pole in the middle which limits the already small size

Pascale M.  |  Premières impressions 
Évaluation :
5

Wanda was extremely helpful and made the process very pleasant.

MATTHEW B.  |  Réservation 
Évaluation :
5

The storage space was very good, clean and well lit. Customer service was very good. I changed my mind about which unit I wanted and it was no problem.

Tom R.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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