Customer Reviews for U-Haul Moving & Storage of Avondale

5 552 évaluations

3250 N Kedzie Ave   Chicago, IL 60618
(1st building north of Belmont on the west side of the street)

(773) 796-6767

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam - dim : 7h am à 7h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(773) 796-6767

3250 N Kedzie Ave
Chicago, IL 60618
(1st building north of Belmont on the west side of the street)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam - dim : 7h am à 7h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
2

Confusing, bad customer service, not polite.

Brittany J. 
Évaluation :
5

Awesome

Migual A. 
Évaluation :
4

did not have trailer I wanted so I had to drive a bigger one. It all worked out in the end.

Jason P. 
Évaluation :
5

Making sure that all uhauls are working! Otherwise great customer service!

Vanitaben P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zoran M. 
Évaluation :
3

I'm not sure why I was charged more when I picked the truck up than my initial reservation stated it was going to be.

Mitchell S. 
Évaluation :
4

While the equipment was clean, there was a mildew smell.

Andrew L. 
Évaluation :
5

No improvement at all everything is perfect

Alejandro M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aydin Y. 
Évaluation :
3

Waited over an hour to get my reservation which pushed me to lose time on it.

Matthew S. 
Évaluation :
4

This location was great

Ernesto R. 
Évaluation :
3

improve flow at counter. should have a pick up line dedicated to mobile orders

Tom S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam S. 
Évaluation :
3

Abby's service did not make me feel welcome at the store

MAXWELL W. 
Évaluation :
4

I had two charges on my credit card that were not included in my quote and were compeltely unexpected. I've asked customer service to review them and to reimburse. My u-box arrived late in Chicago. The movers said that it took ages at the u-box station to load the u-box onto the truck. The ubox location in New Windsor, NY held by u-box when the movers came because they said my u-box was being unloaded by me onsite, but that was incorrect. I had selected movers to pick up my u-box and unload at my new apt. My u-box arrived really late in Newburgh. I had three items damaged in transit. I believe they would have been fine if they had been packed properly. My desk was scratched (the moving pads were not used to protect it). I think the charge for the entire reservation should happen all at once instead of piece by piece. This makes it more confusing and stressfull and feels like you need to manually track what's going on. I would also recommend to include all charges in the summary. The breakdown of the extra charges were missing but the total price was mentioned.

Taylor H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SYED K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HUMBERTO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

selvin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judith M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICKEY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WHITNEY B. 
Évaluation :
2

The truck that I recieved had a cab that was not swept out - it should be before handing off to a customer. The truck itself had some issues - the doors did not close properly and there was something wrong with the trailer hitch (a warning light was on the whole time, even though I was not using the trailer) - trucks should be well maintained and well maintained trucks should be given out before poorly maintained ones. When I was handed keys to the truck, I was not told where the truck was, and had to search the lot for it myself, which took a considerable amount of time - The truck should either be pulled forward for the customer (I had a reservation for which I was on time) or the customer should be given help finding the truck. There were an insufficient number of people handling reservations, and as such I waited in line for a long time to get my keys - more employees should be present if possible. When I did find my truck, it was parked tightly next to other trucks, making the initial evaluation of the truck's condition impossible before moving the truck - trucks should be parked in such a way that those evaluations are possible. The wrong amount of fuel was initially indicated on the paperwork - fuel should be properly logged. There was no customer parking provided at this location, and there was no way of knowing that until I had already arrived, parked and obtained my rental - this location should either provide parking or make it clear that they do not provide it so that I could make my trip more efficient. This was far and away my worst experience with U-haul - that being said, the return process was smooth and the staff was friendly (other than the one woman that did the check in).

Jeremy H. 
Évaluation :
1

You all got me almost stranded. Had a reservation since May 9th 2022 to pick up 18th June 2022. Got my my pick location changed twice before. Got to my pick location only to find out that I couldn't get the size of truck I made reservation for. You got all my plans messed up.

Ikechukwu N. 
Évaluation :
1

Stood in line for one hour just to get my truck that I had reserved online. I had a move out window with my building that I had to push back twice. Only one person was working the counter on a Saturday. Once I got the keys to the truck, we found out it was boxed in by another truck, so we had to wait even longer. I also had rented a storage unit. She wrote down the wrong unit number so once I got back with all my belongings I had to get back in that line to find out the correct one was a couple units down. Overall terrible experience.

Jordan S. 
Évaluation :
2

6 employees but only one qualified to check customers out. We waited for two hours. Very friendly, you could tell the employees were frustrated with the lack of qualified staffing

Sean Q. 
Évaluation :
1

The woman behind the counter was complaining about customers in front of customers. Gas lighted me and was very rude and unprofessional. I was very displeased by my experience interacting with her. Every one else I spoke to at the location was wonderful and kind.

Zoe L. 
Évaluation :
5

Quick and easy return of our car. Lots of space to pull into with the truck and the staff was very nice and speedy!

Brooke F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Aleksandar K. 
Évaluation :
4

The truck had the check engine light on when I picked it up. That should be checked because it could strand a customer.

Kim T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GUSTAVO S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Miatta W. 
Évaluation :
1

??????????

Paul R. 
Évaluation :
1

Horrible communication from UHAUL Corporate as well as the local store. Cannot get anyone on the phone to submit my personal homeowners insurance to cancel the insurance I pay for through UHUAL. Couldn't even handle this online. Poor service all around as they keep asking me to go into the store.

Colton C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shafaq i.  |  Expérience générale 
Évaluation :
5

I never had a problem with this place.

Enrique R.  |  Expérience générale 
Évaluation :
3

Over price; prices change up any time they want.

RICARDO B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane M. 
Évaluation :
5

Great, quick and effortless service!

Michael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

HUMBERTO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tristan M. 
Évaluation :
5

Super helpful. My experience with U-Haul in making a long distance move from Raleigh NC to Chicago IL was a huge success because of the excellence of this company, its personnel, and the equipment. Thank you for making a really stressful situation doable and with great care.

justin W. 
Évaluation :
5

I enjoyed most of everything until I had a question about something and a lady by the name of Fonda called me arrogant. Because I think about not only myself but others I was spoken to like this for asking her to explain the pricing of the boxes to me which she quickly gave up and had a manager come speak to me. A manager who addresses me as boss, who commented that everything was fine until I showed up. Even with that my impression is everything is ran above board and given more control they could do a much better job than what the policies and those in corporate prescribe

Lance L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michelle M. 
Évaluation :
1

Get your shit together (reservations, keys)

Asheton M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henrique G. 
Évaluation :
3

The app didn't work and I was charged a fee for the overnight dropoff

Kevin P. 
Évaluation :
4

We initially stopped at the Broadway location, the man was extremely rude. He told us very abruptly there was no room and we needed to get off the lot. We travel down to the Kedzie location. We needed to find someone to help us, but once we found him he was very helpful. I would NEVER return to the Broadway location, based on the rude treatment, I've never been spoken to in that manner as a paying customer at any business. Shockley rude.

Kelli T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cristina G. 
Évaluation :
5

Such an easy and professional experience. 5 stars. Employees were excellent.

Andrea S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda G. 
Évaluation :
5

Very good

Ilir P. 
Évaluation :
5

Outstanding service. Vehicle ready as promised and loaded with the extra equipment I ordered. Francheska was fabulous. After talking about my needs she was able tor provide me a sizable discount--without me asking or expecting one! Outstanding service. Super easy.

Jackie G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis B. 
Évaluation :
4

This location was short-staffed which I don't blame them for but they were incredibly busy right at opening, 7 am. They only had one person behind the counter and 9+ people in line. We just needed to return an auto-transport but no one was at the equipment drop off area so we waited in line for about 40 minutes. Once we got to the front, the person behind the desk said we could just go around to the side and didn't need to wait in line. And then when we did that, no one was there or knew anything about equipment rental. We waited about 20 minutes there before someone came and unhitched our transport. When we returned the truck later that day, they said our drop off location was elsewhere even though our contract said it was that location. All in all, the people at UHaul we worked with were GREAT but the circumstances and systems they are working with seemed completely inefficient.

Noah B. 
Évaluation :
5

The man working the rental office was so very kind and helpful. I didn't catch his name but he was a bigger man, had glasses and cool tattoos. He did such a good job I talked about it for a couple days after. He should be praised for his customer service. Merci!

Nicholas C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy H. 
Évaluation :
1

Too many moves. Didn't have the uhaul we paid for until 1,5 hours of waiting. Very poor service. Called 15 times to scheduling services and was hung up on every time. Very frustrating

Collin H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Elijah M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keaton W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
5

Fransheska was great. Helped me with reservation and setting up the trailer

YURI A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James F. 
Évaluation :
1

Terrible customer service. Forgot the dolly. Rude employees.

casey C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Williams V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sammie M. 
Évaluation :
5

Elizabeth, who was in charge during my experience, was so overwhelmed and understaffed that I literally felt sorry for her. However, she was amazing and an inspiration. She told me she arrived at 5:00am and she was still there at 4:30pm when I returned the vehicle. She. Was. Amazing.

Scott H. 
Évaluation :
3

- Truck was dirty on the cab inside (leftover wood, bags, sticky surfaces) - Online Check-In was completed prior to arrival; however, after waiting only 5 minutes to speak to the associate, the overall process still took 10 minutes which feels too long when check-in was already completed - Unclear of what was being signed off of/charged during check-in: no issues after the move was complete, however, it wasn't clear during the actual process why I was swiping my car yet again for

Kalyn J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shafaq I. 
Évaluation :
5

Staff was great. I was pressed for time, and they helped me right away.

demetrio J. 
Évaluation :
3

Please explain to me how you charge me for 4 gallons of gas when I only put 20 miles on the van. Do cargo vans only get 5 miles per gallon?

tod M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeffrey S. 
Évaluation :
2

If you offer the online check in dont make me wait inside

ricardo C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frances G. 
Évaluation :
2

24/7 app not working. Cust Serv Rep angry at customer & made sure the 10 people in line heard, even though co-worker attempted to quiet her. Call back from manager never received. Receipt, never received. Check engine light on and truck shook. App to check vehicle had limit on photos. Many scratches.

Carmen L L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean H. 
Évaluation :
1

Quotes should be more accurate. Mobile pickup completely non-functioning. Computers freezing when picking up from counter causing 30 minutes of rental time to be wasted. Fuel and miles information incorrect.

Alexander S. 
Évaluation :
2

This is by far the worst experience I've had with UHaul. I called our original location 3 days before our move and was told they didn't even have 15' trucks (despite taking our reservation and $$), and they wouldn't have it by our move date. After 2 hours on the phone with customer service, and behind hung up on multiple times, we were able to find out we'd be picking up the truck from a different location at 5am on moving day. While that wasn't an issue, we arrived at 5am where we couldn't access the self pick up, because when our reservation was changed to the new location, it wasn't set up for self pick up like the original reservation. Multiple unanswered phone calls and useless “online chats” later, waited 2 hours for the office to open to finally pick up the truck. Horrendous communication, absolutely useless app AND website, and no justification for why the processes in place failed us. Thanks but no thanks.

Hannah G. 
Évaluation :
5

Great customer service and super easy to use!

Michael S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jose M. 
Évaluation :
5

Nothing at all. Last minute move and I had no reservations and they rented me a truck. Great service at this location. Thank you !

frank T. 
Évaluation :
4

The whole experience was pretty bad. Charles took care of everything thankfully.

derek M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dylan H. 
Évaluation :
2

The young lady at the desk was practically manic. Kept running outside to look at truck # and yelling at people. Was beyond rude to a driver dropping something off. Took me over 40 min from the moment I started waiting in line to when I actually got the keys to my truck. My quote and what I was asked to pay were also different by about $350!!

Amethsty M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erica B. 
Évaluation :
2

The online checkout process was horrible and we had problems getting out of the parking lot. First time renting from this location and there were no signs on how to get back on the main road. We spent over half an hour trying to find a way out. We were on the verge of leaving our vehicle in the parking lot and return the next day.

Corrine F. 
Évaluation :
5

I had a great customer experience. The line of reservations was long, but Elizabeth showed a great deal of patience and quality customer service skills. She took on a line of people and kept everyone moving for hours straight without any help. She deserves a raise!

Aaron R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ben C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexis K. 
Évaluation :
2

I was at your location to pick up some stuff from my storage rental room. There was no flat bed rolling table to roll my stuff out. I spoke to the Uhaul representative working on moving on the uhaul trucks and he fefused to help me. I ask him if he can page the front desk and ask if they knew if they had flat beds rollers. He refused. As I was there more another customer was waiting for rolling beds. We began to talk about what is the purpose of renting a room if they don't have the equipment to roll our stuff in or out. I made the decision at that moment to cancel my storage room rental. He said that made sense and was going to look for another place to rent and cancel his storage rental also. This location needs more rolling flat bed equipment.

GUADALUPE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nick J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emine S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Addie H. 
Évaluation :
5

Wanda was very helpful

Mike V.  |  Online Move In 
Évaluation :
5

We were greeted by the woman that typically cleans the storage building. She assisted us in accessing the building and gave clear directions. The building smelled great.

Mike V.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELLE L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELLE L.  |  Expérience générale 
Évaluation :
5

Todo está en perfectas condiciones y muy buen servicio

karoll o.  |  Expérience générale 
Évaluation :
5

Just want to say that the staff here are so nice and friendly . hands up for the managers they Rock thank you guys take care and god bless u all. Jesenia perez

Jesenia P.  |  Expérience générale 
Évaluation :
3

Only problem I had was mice or rats made a nest in my clothes box, I guess that’s not the worst thing that can happen after a year in storage .

Joshua A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT R.  |  Premières impressions 
Évaluation :
5

The Team at U-Haul was a amazing experience & I will recommend anybody I know to the best service I've seen in my years & I appreciate the entire staff & I must say it feels great to speak HIGHLY of a Company like yours. THANK YOU VERY MUCH

Naomi F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Afzal A.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YOLANDA B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nathan F.  |  Expérience générale 
Évaluation :
5

Thank you and God bless

Morris R.  |  Premières impressions 
Évaluation :
4

VEry clean

jon s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MEGAN O.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lawrence m.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wassapan P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kamil F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Erin H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Estephanie O.  |  Premières impressions 
Évaluation :
5

I didnt realize about the disarming the unit at first so that was confusing but overall I have had three different storage units in three different companies and this was absolutely the most secure for my garbage lol. The staff was amazing they are very fun and make great jokes. That hill at the front is a bit treacherous but i made it up fine with out any damage to my garbage. I also rented the biggest Uhaul truck I have ever driven there and that was very intimidating but i made it back safely. Great experience thanks for holding my crap!

patrick s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Celina K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David H.  |  Expérience générale 
Évaluation :
5

Amical

TOMAS O.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDWARD P.  |  Premières impressions 
Évaluation :
5

Thank you Charles

Carmen D.  |  Expérience générale 
Évaluation :
5

Thank you, Charles, Jennifer and the rest of the Team at the Kedzie location. I do appreciate you all. I will highly recommend family and friends to this specific location. The customer service was great especially Charles I came all the way from Indiana state they made me feel so comfortable like I was home. As soon I arrived my truck was ready. The prices for the truck and 2 storage units was fair even though there was no 10×15 available. Like I stated earlier I will highly recommend anyone to this location due to great customer service.

Gabrielle L.  |  Premières impressions 
Évaluation :
5

The manager was awesome

Cornelio D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katie C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacob H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

diana b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Viktor A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nidia o.  |  Premières impressions 
Évaluation :
5

The process was easy! Second time renting from this location ( Kedzie ) .

Cristina s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tawanda c.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jade R.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gabriel R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL A.  |  Premières impressions 
Évaluation :
5

Management follows through. The company is in tune with the issues of moving. Charles the manager was proactive in dealing with logistics in an over the top busy storage season. I will recommend this facility.

Brandon T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike P.  |  Premières impressions 
Évaluation :
4

.

Julian K.  |  Expérience générale 
Évaluation :
5

Friendly and helpful staff, great location, everything is easily accessible

Marco E.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

nicholas p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mina A.  |  Expérience générale 
Évaluation :
1

I have four pending charges for the same unit on my card and they didn't offer the option for "free one month of storage" with my trip at the location I needed to return my truck at, despite advertising "free one month of storage" at said location. The location my free storage was offered at was on the other side of the city from where I dropped my truck off at.

KOBE M.  |  Online Move In 
Évaluation :
5

👍the manager

walter t.  |  Expérience générale 
Évaluation :
5

Great customer service...thank you

TOMAS O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Viktor A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Theresa M.  |  Online Move In 
Évaluation :
5

i have rented vans and self storage units at dozens of uhaul locations in the chicagoland area and this location is easily the best. fast and kind service, well maintained carts and elevators.

Anna T.  |  Premières impressions 
Évaluation :
1

I did not receive my first month free even though I rent trailers and trucks all the time, and my unit on the first floor had a broken door so I had to move to the second floor which I DID NOT want. I would really like my next month free on a first floor unit.

Matthew M.  |  Online Move In 
Évaluation :
5

Staff is excellent! Facility is very clean. Highly recommend! Wanda and Charles are especially nice and efficient.

Goldie G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis B.  |  Expérience générale 
Évaluation :
5

Muy buen servicio

RICARDO B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Solomon K.  |  Premières impressions 
Évaluation :
1

I had a reservation prior to standing in the line to sign my contract. After waiting in line for 45 minutes I get politely told there are no more storage units at the facility... Even though I had a reservation. I then get a phone number of the manager to call so I utilize it and he starts texting me. He gives me a unit and which is smaller than what I reserved and when I get to the unit with the movers I'm paying BY THE HOUR...There is a pipe in the middle of it. I spend more money than I predicted all due to lack of professionalism and horrible logistics on uhuals part.

Brandon T.  |  Premières impressions 
Évaluation :
5

I had to move my son out of his apartment and store here for 2 days and move from storage to his apartment. Your staff was top notch!! I'm not kidding give them a raise. I was SO happy with everyone there. Super helpful. Please pass this on to them. Everyone wants to hear "Great job!" Made me leave happy so I could enjoy this weekend!!

William H.  |  Expérience générale 
Évaluation :
5

Charles at the management office was very forthright, honest, and also helpful with me at a clearly busy and hectic time at the end of the month. He offered some immediate and flexible solutions for the availability he had and really did an awesome job.

Brian K.  |  Premières impressions 
Évaluation :
5

Thank God for Charles Spaulding. He is a true Godsend. There is no way I can handle a move right now and Charles knows how to support that with storage.

Nathalie J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CASTANEDA I.  |  Premières impressions 
Évaluation :
5

Everyone at the Avondale location were very friendly and professional. Charles was very helpful and I have to say that Great customer service is a rarity. Keep up the great work.

Theresa R.  |  Expérience générale 
Évaluation :
3

Was billed for space I did not rent. Very bad.

Joseph H.  |  Expérience générale 
Évaluation :
5

They were so helpful at the hardest point in my adult life. I cannot believe how my life imploded. But Charles Spaulding and the whole staff were so understanding for two years. I'm still unemployed and they were able to work with me and never destroyed my dignity. Merci.

Nathalie J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID W.  |  Premières impressions 
Évaluation :
4

Office is extremely difficult to reach by phone. I was always on hold for at least 20 minutes, and 80 % of the time the person I was connected to was at a call center and not the actual location. Staff was helpful when I could reach them.

Rupert D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Haley J.  |  Online Move In 
Évaluation :
5

Charly tremendo servicio al cliente Gracias

walter t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER E.  |  Premières impressions 
Évaluation :
5

There was supposed to be a lock in the unit. There wasn't, so I went to the office and got one.

Hatie P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brielle W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph H.  |  Premières impressions 
Évaluation :
2

This was not me.

Paolo T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david k.  |  Premières impressions 
Évaluation :
4

Everything was pretty great. Well lit and clean storage facility. My only complaints/frustrations are: 1) requiring a round lock on the unit that is 3x the amount of a regular lock. Very annoying. 2) Hard to get ahold of someone via phone. They pick up and answer "please hold" without even asking who it is or the reason for the call. Tried for over an hour one day and kept getting the same response. Not great for customer service

CALEB B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Unique B.  |  Expérience générale 
Évaluation :
5

The staff is great and very helpful also when I first moved in I forgot to properly lock my unit door with lock and the staff immediately called me to inform me and I thought that was awesome they didn’t waste no time and all my stuff was secured.

MARK P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lawrence m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Landon V.  |  Premières impressions 
Évaluation :
5

Gentlemen speaking through intercom was very helpful and very nice.

JANETTE B.  |  Online Move In 
Évaluation :
5

The experience with the staff at this location has always been excellent. It is obvious that management cares about customer service.

John G.  |  Premières impressions 
Évaluation :
5

The staff at this location has been over the top accommodating and helpful. The GM Charles understands how to provide high level customer service in a time where it is often overlooked. I would highly recommend that people use this U-Haul facility for storage and rental needs.

john g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly B.  |  Expérience générale 
Évaluation :
5

You’re very professional

Sergio L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mauricio T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL J.  |  Expérience générale 
Évaluation :
3

Although the facility was satisfactory-the rates were high. I only used the space for a month or so and started seeking other locations because the $97 rate was going to strain me due to my recent unemployment. I found a similar space down the street that was $61 cheaper. The staff at this location we're also not cordial or friendly. Their demeanor was more like,"I'm just here to do my job. Don't want to know about your day or you.". Don't get me wrong, everyone has a bad day-but I experienced this attitude from more than one person on more than one occasion.

Edna L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole L.  |  Expérience générale 
Évaluation :
3

The only problem I has was that I reserved a truck to move 2 weeks ahead of time. And when I got there they had no truck for me. That was the main office who made the big mistake. Thank God that after a while I was still able to move.

Maria R.  |  Expérience générale 
Évaluation :
2

I was told I would get refunded the miles I did not use which was over 300 miles and I still haven't received a refund , made a claim got a claim number and no one ever got back to me . I am still waiting for my refund !

BRYAN G.  |  Premières impressions 
Évaluation :
1

The process to rent a unit online was easy, but when it came to moving in, I might as well have been invisible. The cashier barely spoke when I picked up the free lock, and then when I came back to find scissors because they had a plastic lock on the unit, she didn't even acknowledge my presence to see if I needed help. It was clear that they did not care about me or any other customer there.

Erin B.  |  Online Move In 
Évaluation :
5

Jennifer, the sales associate was very nice and professional!

SHANNON H.  |  Premières impressions 
Évaluation :
4

I felt like everyone was extremely helpful until the last day when I was checking out and caught some attitude from the attendant over the phone. I had talked to her before and she was sweet so must have been a bad day or something...

Joshua M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GUADALUPE D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel T.  |  Premières impressions 
Évaluation :
1

While the staff apologized for their errors, the service experience was poor. I prepped and reserved those two services online to speed up my visit on site but my visit took longer than expected due to some errors at the front desk. After my initial check in the storage unit process was not completed. I was also directed to a unit number that was in use by mistake. Not a great customer service experience. A side note: during my visit the U-haul reps were not wearing their face masks. They were however behind their plexiglass desk shields. My understanding it is strongly enforced by CDPH and BACP and may be something Uhaul upper management will have to review immediately.

Miriam L.  |  Premières impressions 
Évaluation :
5

The place was surprisingly very clean. I was happy to see there is a rat trap in the unit. I love that the unit is armed when I am not there and is easily disarmed when I arrive. There were carts to use for free. I had all my stuff moved into a unit within a few trips because of the carts. Overall a very good experience.

Nicole L.  |  Premières impressions 
Évaluation :
5

My inertaction with the Charles was the best. Charles was helpful, knowledgeable and respectful. He was able to resolve the issue just with one call. He is an asset for your company. Charles good job. Thank you.

SHAFQAT ULLAH B.  |  Premières impressions 
Évaluation :
2

Too many nails in lot. I got a flat tire. Every time I go there I pick up nails.

luegrant b.  |  Premières impressions 
Évaluation :
3

I was disappointed with how the staff is handling covid. There is a sign requiring masks in the storefront but I only saw one employee wearing a mask. Also we had taken the time to pre-register with our drivers license info. But when we came in to pick up keys, the staff was not able to load our reservation (problems with the network, they said) so they had to do it all over again. That's pretty frustrating when you're trying to avoid close contact with people and you've also spent your own time to take pictures of licenses etc.

Brian F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily K.  |  Expérience générale 
Évaluation :
5

Vanessa was so incredibly helpful as we moved out of our storage units and into U-Boxes. She was there to provide everything that we needed over a 3-4 hour period. The general manager was also super helpful and patient as we cashed out and clearly communicated the next steps as far as shipping our U-Boxes to our new town.

James B.  |  Expérience générale 
Évaluation :
5

Thank you for your Seevices! I would definitely come back to be a customer again! John Lantry

John L.  |  Expérience générale 
Évaluation :
5

Manager was great

Marcella S.  |  Premières impressions 
Évaluation :
5

First time renting a storage facility. Plenty of carts available to assist the moving process. Well lit and wide hallways. Clean. Helpful staff onsite.

RACHAEL P.  |  Expérience générale 
Évaluation :
5

Could not have been a better experience. The staff was unfailingly helpful and courteous. It's now my go-to for all things moving and/or storage.

jan c.  |  Expérience générale 
Évaluation :
5

Easy rental experience. Clean facility and well maintained storage units. Units seem very secure.

Amanda C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle R.  |  Expérience générale 
Évaluation :
1

I was told over the phone several times before the move that my storage unit would be $38 a month after the first free month, then when I arrived to pick up the truck I was told it would be $149. Was completely thrown off and felt like I was lied to. I stored and used you guys in January but don't think I will again after this.

Scott B.  |  Premières impressions 
Évaluation :
5

Truck rental was quick and easy. Although storage space was not the one that was previously ordered, there wasn'ta problem to get the correct one. Staff was courteous and quick in making the change. Thank you once again for the services you provide.

Naida R.  |  Premières impressions 
Évaluation :
5

Easily accessible carts to help move belongings were very helpful. Staff very helpful.

RACHAEL P.  |  Premières impressions 
Évaluation :