Customer Reviews for U-Haul Moving & Storage of Brockton

2 613 évaluations

661 N Main St   Brockton, MA 02301
(S Of Oak)

(508) 583-2230

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(508) 583-2230

661 N Main St
Brockton, MA 02301
(S Of Oak)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Nothing everything was great

MARIA A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ADRIENNE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDOLPH H. 
Évaluation :
5

Okay to keep doing the best you can to impress the customer, I was very happy with my reservation ,my time waiting and delivery it great experience I can complain .

ELTON T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RASHAUN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH S. 
Évaluation :
2

Trailer was full of trash and I had to clean it out before leaving the location

ROBERT V. 
Évaluation :
3

They over charged me by 5 days, when I dropped the trailer off on Sunday there was a whole group of young adults at counter. The one girl told me to just put the trailer we're I got it, I asked her if she was coming out she said they would check it out later. Well she didn't check it back in the system because I got a call on Weds asking me were the trailer was I told bob that I had dropped it off on Sunday around 3:30. Now I get my bill and he charged me for 9 days. I will be calling this morning to tell him to return my money

KENNETH G. 
Évaluation :
2

The truck was not properly maintained. I can't imagine the amount of gas the teuck consume. I bought about 40 $gas to fuel the truck back to where it was on top a few miles driven. The truck was making a hell of a noise like the exhaust need attention. The staff was good, they did well but the truck is a bad example.

OLADIMEJI A. 
Évaluation :
2

When someone fills everything out online, is told to go in and skip the line, to only wait in line. In addition, I went a total of 15 miles and was charged 60 $for 12 gallons of gas. Seriously..... I drove 15 miles. Sorry, but I would not recommend this location to anyone.

Susan A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDRISS P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH S. 
Évaluation :
1

Customer service is deplorable.

DAHLIA H. 
Évaluation :
5

Amazing staff of professional women at this location. All friendly and really knew their stuff. Love love love it! Would absolutely go back to this specific location again

LINDA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodolphe F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIEL I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos O.  |  Expérience générale 
Évaluation :
5

Continue the good customer service and work all employees do.

GEORGE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEAN RUBENS R. 
Évaluation :
5

Very good

JOSE T. 
Évaluation :
5

Everything was great I applied on line for a van and the day we went to pic it up it was all ready fast check out and staff was awesome!! Thank you

JULIE M. 
Évaluation :
3

Well I don't know how to use that app so I did except everything but the truck was not on a half of tank it was a notch before the half tank but I filled it up on half anyways and when I rent the u hall I told them to not put insurance on it but they did anyways your workers need to learn how to listen that my only problem but thanks besides that

SHERITA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PELOUDE J. 
Évaluation :
5

I appreciate you because without you at this moment I don't know what I suppose to do now I am in my new home thank you.

JEAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ABE M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BOBBY A. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

NICOLE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dottie P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

IRVING A. 
Évaluation :
5

Rien

elfrida B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DULCY S. 
Évaluation :
3

Contactless pickup was a joke. I downloaded ap stood outside registered for truck to find out they gave it to someone else. Had to go in wait in long line and get truck switched.

shannan S. 
Évaluation :
1

I was charged for fuel surcharge and I filled gas

ANTONIO L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KADY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS D. 
Évaluation :
5

Everything was great I was amazed at how easy it was to drop off the vehicle

JASON G. 
Évaluation :
5

George and his staff were very friendly and efficient. They did a great job. This is the second hitch that they have done for me. Excellent work!

Shaun M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SIYI W. 
Évaluation :
5

With my experience, I believe that I made it just as easy for them as well. I literally hade one of their vehicles all of 1 hour. Was disappointed that they had limited items to purchase like hand carts.

BILLY M. 
Évaluation :
5

S.O.

CARL D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LEONARD L. 
Évaluation :
2

Actually have people to help. Not leave customers to remove trailers by themselves. The workers actually said just go put the trailer back where you picked it up from.

KEVIN G. 
Évaluation :
3

Equipment I had reserved was not working and that was the only one they had.

EDUARDO O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GERARD M. 
Évaluation :
5

Nothing much stay the way you are thank you so much

WILMA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDDY J. 
Évaluation :
1

Received wrong trailer, then they couldnt find the type I reserved and checked into Online. took over 1hr to correct. Then stood in yard 20 mins awaiting someone to show me where the trailer was. I followed the counter persons instructions exactly. Rggg..we have a time sensitive critical 2 home very large move coming up. Was going to rent 2-3 26ft trucks....but will go to somenother company as I cant have any issues at all happen. And it seems things always happen with UHaul.

MARK R. 
Évaluation :
2

Had to wait almost an hour for the truck I reserved. Service people were really nice but I was late to a scheduled pick up.

LENNY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORGE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BONITA S. 
Évaluation :
5

The staff at this location were very pleasant and helpful.

ROBERT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUDIN R. 
Évaluation :
2

My 1st rental at Wareham canceled on me 3 days prior to pick up date. My second rental in Attleboro canceled 10 minutes before my pick up time when I was on my way to pick up. No other auto transport trailers available within 100 miles. Had to drive another hour to get an open trailer and we did what we had to do to make it work there were no other options. Right directional didn't work. Right rear wheel was dragging and smoldering hot I went through 2 tanks of gas to go about 300 miles. It's been almost a week I still haven't received the guaranteed 50 $credits on the 2 cancelled rentals. AND, I got charged a 15 $cleaning fee. The trailer was much cleaner than the condition I got it in. I removed trash upon pick up and returned it with maybe a few leaves and pine needles just from being parked under a tree for a few hours after unloading. How they didn't blow out on my way to drop off? I don't know. Needless to say this has been my worst uhaul experience and this will probably be my last experience with uhaul. Calling the customer action line is useless, I've never heard the response “I don't know” more in my life. Oh, and “my boss is in a meeting all day today and no one else can help you”. I hope uhaul actually reads these reviews. This rental should be at no charge for the amount of hell I had to go through and it's still not over trying to chase the 50 $credits.

Peter H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Holly H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

margaret D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RONALD P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE M. 
Évaluation :
5

Know location of truck or drive it to the door. The truck was said to be at the front of the store and it was still in the rear. Customer looked for it to no avail and asked another associate to look for it. 15 minutes later, the truck was still in the back.

Marlyn M. 
Évaluation :
3

I rented a van for 19,99 $ a day and used the van for approx 5 hours but was charged for 2 days rental. No one explaned that I would be charged for 2 days if I didn't get the van back in 4 hours. Quite deceptive.

WILBUR E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY J. 
Évaluation :
4

Additional staffing during evening hours.

Eduardo C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOBBY A. 
Évaluation :
4

Make sure truck is clean and alignment isn't off

Joseph S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

milca F. 
Évaluation :
5

fast, knowledgable,helpful

BRIAN K. 
Évaluation :
3

I was charged for gas even though I put gas on the truck I was charged for four gallons and I only drove 10 miles Someone misread the fuel in the truck and I paid for it

PEDRO S. 
Évaluation :
1

Understaffed, waited excessively long to get hooked up. Also was charged an extra day for some reason. The girl hooking up my trailer was on a speaker phone call while hooking up the trailer. It was very unprofessional and slowed down the process. I will never return to this uhaul location. The safety chains were also worn down so much so I doubt they would have held the trailer if for some reason they needed to be used to save the trailer. All in all this was by far my worst uhaul experience in the last 4-5 years I've been renting trailers from uhaul

THOMAS G. 
Évaluation :
5

My experience with U-Haul was wonderful!!! I have no suggestions, just Thank you!!!

DONALD P. 
Évaluation :
4

I can't get in even with my card

allen c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HIPOLITO C. 
Évaluation :
5

Very easy to finish my u-haul experience. Just pull in and drop the keys with an employee! Done!

Steven B. 
Évaluation :
3

Need to improve on the U-Haul mobile app by making it more user friendly. It's not very easy to navigate and can be confusing, especially when trying to upload pictures of the equipment.

KAREN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lester H. 
Évaluation :
1

Tried to get in contact with this location several times. The person at the counter took my ID to check in. The check in process took a long time and when I left, I realized that he did not get me my ID back. Left 4 messages for the location with my phone number. Left a note with the u haul keys. Tried desperately to get in contact with them and they never bothered to call back.

TULSI DESHIK C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

FELICIA O. 
Évaluation :
2

Truck dirty In back in a unreachable location had to find a staff meme we to get it Cigarettes smoke and ashes on inside Had to upload pics angles cus non matched the condition Filled with gas on way back but still got charged for 4 gallons ?

SETH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES L. 
Évaluation :
4

The truck had not been cleaned from the previous use. The low tire pressure light came in when I started the truck … I went into the facility tans noted it to the associate; he said it would be ok. I was not satisfied and requested that he check all tires and add air as needed. Communication with the associate was less than positive.

MARY F. 
Évaluation :
4

The young man that checked us in was great!

Pamela C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN R. 
Évaluation :
3

One parking light was not working, they didn't have time to fix it and didn't have another trailer of the same size to replace it. Had to take it as is.

Richard S. 
Évaluation :
5

Nonetheless

JAMES F. 
Évaluation :
2

Nothing went right from the minute I walked in the door to when I dropped off the truck. Bad experience

JAMES K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GAUTAMKUMAR P. 
Évaluation :
3

Driver's side door did not fully close. We were told by Stephen Rhodes that if we returned the truck with 1/4 tank (we were given 1/8), he would give us 33 $off. We did but we were marked as 1/8. Also he was going to take off the 7 $for the dolly due to our wait and not getting the truck we reserved

Peter F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ELISSA C. 
Évaluation :
4

Fix booking system so that people are fined 500 $per hour they are late. It's crazy how many people return their vehicles behind schedule so you might as well charge them…

ALEXANDER H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENEEMICHELLE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey M. 
Évaluation :
4

Everything was perfect!

Francis L. 
Évaluation :
5

More accurate information (pictures of the vehicle on line) regarding the condition of the vehicle before leaving the lot.

Carl P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTIN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriella W. 
Évaluation :
1

Very poor customer service to charge for 2 rental periods. We made huge effort during Boston rush hour traffic and when I arrived just before 4pm I couldn't even pull into the parking lot with how poorly the staff had the trucks organized. I was shocked to see 2 rental periods on my receipt.

STEPHEN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christoph H. 
Évaluation :
5

The girl on the front desk is a great person and super friendly

josane s.  |  Premières impressions 
Évaluation :
5

Sweet and super helpful staff!

Delora S.  |  Premières impressions 
Évaluation :
2

I am in the process of working out an agreement with the U Haul manager due to an mice and mice dropping in the unit. while moving things around and taking things out I was startled by mice in the boxes. I havent paid due this situation. I don't even want to return to the unit. I have always used UHaul for my storage needs when ever I needed to. This is highly unusual. I'm asking g for an arrangement I dont want my belongings auctioned ed off. I have spoken with the manager George from the Main Street UHaul I. Brockton Ma. who is working with me to resolve the issue. THANK You, LaSonia Lang

Lasonia L.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Liliana R.  |  Expérience générale 
Évaluation :
5

Thank you for the service!

KATIA C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ELLEN L.  |  Premières impressions 
Évaluation :
5

Tiene muy buen servició al cliente

Carlos O.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

janice w.  |  Expérience générale 
Évaluation :
4

All Went Well Except For My Lock On The Truck Was Smashed An UHaul Agent Had To Cut It Off!

MARK B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLAIRE A.  |  Expérience générale 
Évaluation :
5

Professional and extremely helpful

Jen c.  |  Premières impressions 
Évaluation :
5

I want to let you know that Alex, Zachary n Gene make a great team. There is another young man there not sure of his name he's also a pleasure. Very knowledgeable helpful and very friendly making the experience quick n professional. Thanks again UHAUL.

SALLY D.  |  Premières impressions 
Évaluation :
5

The staff what complete gentleman answered all my questions kind courteous and very promptly thank you for your service

Joshua M.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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