Customer Reviews for U-Haul Moving & Storage of Brockton

Évaluation :

3

Tr

Évaluation :

1

When I reserved the truck for pick up at 6:30am, and got to the location on time. Only one person was there and couldn't get me my truck. I was told to come back at 7am. Got there at around 7:30am still couldn't get my truck on time because I was never given an access code. I checked my email, checked my U-Haul account and nothing. By the time everything was said and done I left the location late for everything that I had to do. I was on a set schedule and it set me back. Also in my order I asked for a dolly didn't get that and paid for it so I'm expecting a refund on that which I will be following up on. I would like to request a manager to call me please.

Évaluation :

5

Not much have truck parked in the right spot though app had a different spot than where the van was actually parked

Évaluation :

3

the inside of the truck was in poor condition, roof was falling down, passenger visor half torn off blocking my vision, also the wipers were falling apart and barely worked. Worked just fine for my move whoever Abe price was right so I'll get over it.

Évaluation :

5

Easy to set up employees were very friendly nice place

Évaluation :

5

Original reservation for 17' truck in Abington, MA was not available and was sent to Brockton location. I understand that this can happen as previous renters may not return equipment in time but it would have been nice to have received an email or text in advance so as to avoid having to go to Abington altogther. I was pleased that Abington gave me an inconvenience credit of $50 and the Rep there Carlos did a great job finding me another truck at the Brockton location. At the end of the day, all worked out well but an advance notice would have made it an overall better experience.

Évaluation :

3

The female employee at the counter when I picked up on Saturday was less than enthusiastic. She was more concerned with her cell phone than me.

Évaluation :

5

Friendly service clean equipment

Évaluation :

4

The truck was clean but had no AC, it was hot driving around in that truck.

Évaluation :

5

The van reeked of marijuana. Maybe an air freshener should be used after cleaning

Évaluation :

3

Stop charging extra

Évaluation :

5

Customer service was great

Évaluation :

1

No customer service. The staff that attended to me were careless and in disregard of customer's reasonable complaint.

Évaluation :

3

the gas gauge was below what they said was in the middle.

Évaluation :

5

S.O.

Évaluation :

4

Great service from the staff, trailer was Dirty from previous user, mulch, online reservation system is a Joke.

Évaluation :

3

I was impressed with how kind and helpful Ostencia was when I picked up. I also had a logistical issue and needed to extend use 24 hrs. The woman on the phone could not get my credit card to go through , there was no issue on my end. When I asked if she would extend as a courtesy and I would pay upon return she was not able to accommodate me. The guy who checked me out was seriously lacking in basic customer service skills. Please, Thank You etc. he just shouts comments and demands at customers. I'll never use Uhaul again!!

Évaluation :

5

The staff at this location are nice and it's convenient because it is a short walk from my house. Will be returning for future business.

Évaluation :

5

Excellent

Évaluation :

5

What a great deal. Renting trailers from U-Haul is a great deal. Low price and unlimited miles. Even the extra insurance isn't that much more because of the low price. Was able to move everything in one trip with the large open trailer and it was so much easier then loading and unloading the heavy stuff into a pickup truck as it was much lower to the ground. Definitely would rent again.

Évaluation :

3

Always make sure you agree with the customer for the time of renting instead of setting it up without his consent.

Évaluation :

5

Rented a car hauler The staff has extremely helpful with loading and unloading the trailer off my truck

Évaluation :

4

It took 20 mins to pick up truck using the mobile pick up.. It would have been faster to get it at the counter.. Great customer service from the woman at the desk..

Évaluation :

3

The truck said service tire

Évaluation :

5

Friendly customer service with fast and efficient service. The equipment was a bit of a bumpy ride and the shift stick was not easy to maneuver but overall delivery of the process was smooth.

Évaluation :

5

Customer service was great

Évaluation :

5

Driveway markings led me to tge truck return labe. U gad to back up, then drive around the building to drop off the traiker. Staff were all one coukd ask for.

Évaluation :

5

I'd like to commend staff as computer system was giving them an extremely difficult time and also the fact that customers were frustrated they were very professional and helpful.

Évaluation :

1

I have the same issue that I previously had about the fuel. It was at a quarter of a tank when I picked it up. I went a tattoo of 16 miles and I went to the gas station right next to this site I put in 3 gallons of gas and it was slightly above a quarter of a tank. When I returned the truck I said to the associate that I didn't have my phone so I couldn't get a picture of the gas but that it was more then when I picked it up. When I got home I got a receipt saying the charged me for the fuel of 5 gallons of gas. This is a issue that happens other at this site and I am not sure why. At this point I will likely not be using this site again.

Évaluation :

5

the drop-off web program did not work fix that and your good to go.

Évaluation :

5

The quicker rental I haven't been

Évaluation :

2

It was a horrible experience. We got stuck in the mud so I called UHAUL to let them know and they asked if I wanted the roadside assistance but I mentioned that I had AAA but I was never told that AAA doesn't assist with the truck that we had. The person I spoke with should have let us know that crucial information!!! We were stuck for hours because of not being told about this. I'm furious because there should be some disclaimer about that fact. It's not considerate at all!!! A neighbor had to help us because it was so late.

Évaluation :

5

Great staff. Helpful friendly and hard working. Great job. Thanks

Évaluation :

5

The customer service was excellent!! Even with being super busy, they acknowledged you and helped as soon as possible. Rates are great and everything was explained.

Évaluation :

4

Let me Hookup my own equipment when your people are busy with other Customers.

Évaluation :

2

The reps are nice and friendly but they should be trained on UHAUL products.

Évaluation :

5

Staff was friendly and knowledgeable

Évaluation :

5

very helpful,

Évaluation :

5

There was a bit of debris in the trailer and a lot of sheet metal screws. Swept out no problem but they could have been a flat tire waiting to happen,

Évaluation :

5

Excellent👏👏👏

Évaluation :

5

The truck was clean the location they were very helpful the only problem I had was the truck was very hard to drive at night the headlights were pointed at the ground very dangerous to drive on a rainy dark night

Évaluation :

5

Lot associate was a great guy very friendly informative and helpful. Front desk was run very efficiently when it was extremely busy. Great group!

Évaluation :

5

very prefecional they attended me thank you

Évaluation :

1

I was charged a gas fee when I had refilled the tank. Went back to the location and proved to the employees that i had put gas in the truck and was refunded

Évaluation :

1

Yesterday I was there around 12:45 pm to rent a van soon I walked to the desk to customer service the girl that was there she was very unprofessional and not friendly and honestly that one I could see that she doesn't like to interact whith customer , I try to do my reservation before get there but I didn't notice it want finished soo I didn't have a confirmation number but at least she should be more nice and tell me that she would help to do a new reservation…..honesty she made us feel not welcome…..and at the final she gave us the paper to go pick up the van ( but she should be more friendly and tell us where the van is located ) she just said (H)  not even could direct if was on back of Bulding or on the sides no nothing on another words she made us feel ( go figure out) …. Poor customer service whith that girl

Évaluation :

5

I got the gas we'll below quarter tank but your on line check-in stated that is was at quarter tank…..,totally inaccurate. I also took the van back with the gas slightly below half tank so you benefited from that but you charged me for every last mile. No benefit for me for the additional gas that you got

Évaluation :

1

They give you a price first and at the end turns out the doble, pay 87$ for use a van for 4 h. I pay the same price for a van for 24 h, no worth the money,

Évaluation :

4

The girl in the front desk has alot attitude, always looks pissed off when people goes there needs a better customer service i think she hates her job

Évaluation :

1

Our experience in Brockton was just terrible. I usually use Abington, but the truck we needed wasn't available, so that was the closest. We were scheduled for 7:30pm and arrived at 7:05. The assistant didn't look like she wanted to be there. Then she said the blankets were in the truck and our truck was to the right, gave us the key and off we went to try to find it. After searching the whole parking lot we found our truck behind another one, impossible to move. So we went back in there (it was 7:25 then). I told her about it and she said she needed to see the other customers in line first. There was a line of 3 customers, but I was there first and it wasn't my problem that the truck was not ready for us. Then she got up and went outside, saying we would need to change the truck. Another guy came, got a few keys and she said he would take care of it. On our way out, we picked up the blankets, we had a feeling they wouldn't be ready for us as promised. The guy went and started moving the trucks that were on the side of ours. We told him, our truck was that one, he said he knew it and continued to move the two trucks next to ours. On the second truck he was moving, he took over 10 minutes inside. My husband came to the window to ask him when he would move the other truck, to which he said that the keys were inside the truck, that my husband could move it himself. Of course my husband didn't want to touch another truck that wasn't the one we rented, especially since the space was really limited. The guy went back and forth with the truck about 6 times to be able to get the truck out of the way. When we looked in the back, of course the furniture blankets weren't there, so we just kept the ones we had brought, or that would have been another trip to the store. Terrible experience, not even close to what we are used to getting at UHaul.

Évaluation :

5

I tell about service

Évaluation :

1

I got scammed. I went 25 miles and instead of putting in the 2 gallons of gas I figured I would just pay the extra $12. Come to find out they told me I used almost 9 gallons of gas for 25 miles and then they charged me a $30 maintenance fee too.

Évaluation :

3

Very non-professional my U-Haul had broken down they told me they would get me a hotel they never did I ended u p falling asleep in the U-Haul waking up to the police telling me that you all want a possession of there van which I still had the van by contract for two more days I told them I was in an unsafe neighborhood at that time it was 2:00 in the morning so they took possession of the vehicle 3 days later corporate calls me and asked me if I want to extend my contract a few more days I didn't even have the van till 3 days prior I will never recommend them to anybody I am very very unsatisfied with you all

Évaluation :

2

I have been using uhaul off and fr year with a positive out for but this timem y unit had mice I it also my storage unit was broken into and the lock was changed and my things was taken,this was a inside job o cameras on the second floor so people took there time going through y unit

Évaluation :

5

The system was done yesterday so I wasn't able to move into my storage unit right away but the GM in Brockton on n main st. was very helpful and caring and assisted me in the upmost way. As my other plans got delayed because of this he was very accommodating which is very much appreciative. Great job!

Évaluation :

5

Keep up the great work!

Évaluation :

5

The staff and mangers is awesome. Very respectful and understanding. They explain things very well.Very patient.What a wonderful crew.

Évaluation :

4

I can't get in even with my card

Évaluation :

5

The girl on the front desk is a great person and super friendly

Évaluation :

5

Sweet and super helpful staff!

Évaluation :

2

I am in the process of working out an agreement with the U Haul manager due to an mice and mice dropping in the unit. while moving things around and taking things out I was startled by mice in the boxes. I havent paid due this situation. I don't even want to return to the unit. I have always used UHaul for my storage needs when ever I needed to. This is highly unusual. I'm asking g for an arrangement I dont want my belongings auctioned ed off. I have spoken with the manager George from the Main Street UHaul I. Brockton Ma. who is working with me to resolve the issue. THANK You, LaSonia Lang

Évaluation :

5

Thank you for the service!

Évaluation :

5

Tiene muy buen servició al cliente

Évaluation :

4

All Went Well Except For My Lock On The Truck Was Smashed An UHaul Agent Had To Cut It Off!

Évaluation :

5

Professional and extremely helpful

Évaluation :

5

Great Job Guys,

Évaluation :

3

Price $$$$ hike⬆️ during a pandemic is my only complaint had a 10x10 inside went from 135 to almost 150 a month 😲 Got a 10x10 outside access for 105 a month 🤗 From another storage facility 🤙

Évaluation :

4

Thank you for everything, I really do appreciate everything you have done for me!

Évaluation :

1

For one there was an excessive amount of mice droppings all over my stuff..My stuff was ruined because of it purses got chewed up,a mouse died on top of a dresser of mine leaving it stained.They should of told me about the infestation so I could have better protected my belongings..Apparently the ONE black box wasn’t enough....I wouldn’t recommend this place to anyone

Évaluation :

5

I love this storage.the staff was friendly,very clean,I was surprised to see the bathroom so clean in a storage place. I will definitely go back and recommend it

Évaluation :

5

Staff very helpful and friendly try there best

Évaluation :

1

Dirty, smelly, rat infested building. Unsecure. Overpriced. My property is missing with no accountability. Bad overall experience and I'm taking my business elsewhere.

Évaluation :

5

For using this Facility for almost two years, I never regret making that choice. 5 Stars all the way for the Staffers, cleaning and safety.

Évaluation :

3

Too expensive

Évaluation :

4

U-Haul is a great company, but the people there is very unprofessional. Vagabond off-the street.

Évaluation :

5

I want to let you know that Alex, Zachary n Gene make a great team. There is another young man there not sure of his name he's also a pleasure. Very knowledgeable helpful and very friendly making the experience quick n professional. Thanks again UHAUL.

Évaluation :

4

Some minor issues with mouse droppings, however my things were safe and secure.

Évaluation :

5

The staff what complete gentleman answered all my questions kind courteous and very promptly thank you for your service

Évaluation :

5

It was stressful to coordinate all of the events in the move from another location, as I had to do so alone. All involved worked out for the better, and I am appreciative to Kyle to help organize.

Évaluation :

5

The services met my expectations.

Évaluation :

1

This place is soooooooooo unprofessional! They charged me insurance after I specifically said NO. I called and ask to speak to the manger and he would not talk to me. He refused they are all rude!!

Évaluation :

5

They are just there to help you going through your day . It's an easy please nothing complicate good job guys I will come back in the future and I will send friends soon

Évaluation :

5

VERY CONVENIENT. EASY TO ACCESS

Évaluation :

5

Alex was excellent! A hard worker very helpful and conscientious!

Évaluation :

1

I had to in short file a police report, I was called racial slurs, threatened, police called, refused to give me access to the unit stating he had no key for the unit, he didn't know where the keys w

Évaluation :

4

Staff seemed unaware of which units were available, but overall were very kind and helpful.

Évaluation :

5

Great storage experience.

Évaluation :

5

staff was helpful and very courteous

Évaluation :

5

I was well pleased with their knowledge, advice and patience.

Évaluation :

1

I cancelled my unit because the facility had an issue with pipes bursting and water damage and I have never been compensated for my furniture that was ruined. I plan to contact corporate.

Évaluation :

5

I’m very happy with the service I’ve received from the employees at both locations I’ve always been a customer and always will be your customer and refer Uhaul to my friends and family

Évaluation :

1

I been a customer since 1996 and went into the facility to go through my items in 2018 I had mouse and rat droppings around my belongings my daughter was injured due to break in attempts to my unit

Évaluation :

5

Your staff was very professional curtious and polite. The facility was cleaned and very well maintained. I will use your facility in the future. Thank you , Sandra Wigfall