Customer Reviews for U-Haul Moving & Storage of Evanston

Évaluation :

1

When I arrived, there was no employee to help at the desk. I looked around the area and saw no one. I called 3 times, and the phone just rang, with no one around. Another customer came in looking to purchase boxes, and she couldn't locate an employee either. I looked outside, and found an employee out back smoking. He came inside, smelling very strongly of cigarettes. He reported that there was supposed to be another lady working at the desk, and there wasn't. A few minutes later, the lady came back, driving a UHaul van, after having left the center unattended to picked up Burger King in the UHaul. She made a joke about it, telling us how she needed to get some dinner and how she couldn't wait to eat her food. Both employees were unprofessional and extremely unfocused on their job. This was a very poor experience.

Évaluation :

4

I picked up a truck in the morning around 8:00 AM on Sunday, 12/1/24. The gentleman behind the counter who checked me in did a great job. He was courteous and made sure everything was set and ready to go with my truck. I returned the same day around 4:45 PM to turn my truck in. The guy who checked me back in was sitting in another truck and just sat there for several minutes before getting out and walking over. He was still smoking a cigarette when we approached me about turning my truck in. I didn't even know if we worked there or was just some guy walking over at that point. Not very professional at all. Other than that, it was a very good experience.

Évaluation :

2

The young lady who took care of me was not very pleasant and seemed annoyed helping me out. Even when I return to turn in the vehicle rental, I arrived and saw her sitting at the desk and asked if she was available to help and clearly said "no" and just sat there in front of her screen not doing anything after about five minutes she finally decided to help me.

Évaluation :

5

check-in process was easy. The gentleman that helped in checking the truck back is was great. Regardless of the cold he was happy and talkative. Will definitely use you again.

Évaluation :

5

The gentleman who checked me in was excellent, very friendly and made the process super fast and easy.

Évaluation :

5

None at this point.

Évaluation :

1

They charge me extra😡😡😡

Évaluation :

4

Told another space was unavailable, then told available. Movers paid by me for removing from one unit to the closer to loading dock and on ground floor, because computer was not updated.

Évaluation :

5

Prompt, professional and helpful.

Évaluation :

5

Notting

Évaluation :

5

It exceeded my expectations. Very well run. Seamless checking in and out. Only complaint had to do with the online experience. So many add on screens. Didn't need an of it.

Évaluation :

5

Well run. Cargo van was clean and very low mileage.

Évaluation :

5

the emailed receipt link was broken - please resend

Évaluation :

5

Yes, I would recommend someone I have very good service.

Évaluation :

4

The truck had seen better days. A portion of the dash was hanging loose and the driver side door was difficult closing. On the up side, the staff were all great. Far and away the best UHaul crew I"ve ever encountered. Friendly, courteous and very patient.

Évaluation :

5

Staff was very efficient. Pickup and return were quick and easy.

Évaluation :

5

Rien

Évaluation :

1

the truck had way less gas than the printout that was provided to me at the rental. I informed the leasing a agent about this and she accompanied me to the truck to verify that it was indeed way lower than what was indicated on the provided printout. I asked her to change the document detail and she responded that she did not know how as she is a new employee. She informed me that i could not the discrepancy via the link that was sent to my cell phone; i tried to do so without success. When i informed her of this and attempted to just switch to a truck that has the correct gas amount she demonstrated a negative attitude and refused to only offering a credit if i returned the truck with more gas than was indicated on the paper that she gave me. I asked for her name and she said only Lily. This young lady exhibited total incompetence and poor customer service skills.

Évaluation :

5

All good!

Évaluation :

5

Excellent

Évaluation :

5

Great service and friendly staff!

Évaluation :

5

Make the drop off more simpler and easier.

Évaluation :

3

I hated that the back door to the facility were double doors, but only one door was usable. The other door is screwed into the door frame. Really hard to move big items through one door that i cant prop open. I even dropped a piece of furniture off my cart because of the door. I did check in but regardless the alarm kept going off after i open the door with my code. Tried calling on the intercom for help, nobody answered. Little things like that really make the moving process more stressful then it already is.

Évaluation :

5

Everything went smoothly, and I was able to switch to another vehicle in the app the previous day.

Évaluation :

5

Truck nearly stopped in the road

Évaluation :

4

GMC Cargo Van rented was in acceptable condition except for constant low oil life warnings, intermittent dash digital displays and a burned out right rear turn signal lamp. Issues were reported to the check in representative who appeared indifferent to the reports. The check in agent was unable to determine from the U-Haul app what my exact driven milage was and what other charges were applicable when asked. I was told to wait for the mailed receipt and call back if I had any questions.

Évaluation :

1

I did not receive my deposit put on the truck on 10/4/23. I did not receive a probation of my storage fee I was charged $125 on 10/1 and removed my things from storage on 10/3/24. I also did not receive my one month free for storage. I'm very disappointed and will be reporting this location to the better business bureau.

Évaluation :

4

None at this time.

Évaluation :

3

The check in time was way too long, about 35 min. I have rented truks from here many times but this time it was not a very smooth process.

Évaluation :

1

I couldn't wait to move the reminder of my things to my new storage unit at CubeSmart. Although the rates are better at U-Haul the customer service and experience has been trash as per usual. Within the first month of me renting a unit I had another unit rented out in my name by an employee. The whole mess was handled poorly in my opinion. And the lack of proper and professional communication from the manager of the location was telling of how this location is run.

Évaluation :

5

Keep doing what you're doing. The team at the Evanston Dempster Street location are fantastic! Knowledgeable, incredibly helpful, and professional. Great job!

Évaluation :

5

Staff is friendly and helpful.

Évaluation :

5

Easy rental & equipment pickup & return process! Rented from this location previously and would do so again! Thanks U-Haul!

Évaluation :

5

Really great experience with you all.

Évaluation :

1

I was initially instructed to go to a self pickup lot to get the truck. I was then told by the U-Haul phone operator they never set up the self pickup when I made the reservation. I was told I had to then travel to another site to get a truck, after spending an hour at the self service lot. Very poorly handled reservation.

Évaluation :

2

The truck was not in great shape. The steering was sloppy -- I've driven trucks like this before so I knew what to expect and this was below average. Also, the gas gauge/electronic "miles to empty" was not working right. The woman who checked me in for my rental didn't tell me that you would be texting me something to check BEFORE I left the parking lot with the truck -- didn't see it until I reached my destination. Worst of all, I looked for a way to contact UHaul about all of this and didn't find an email address on the website where I could send a message without choosing a "product" for more information. When I called, I was told to email uhaul_cares@uhaul.com. I did that and got the email returned. I will likely not use UHaul again.

Évaluation :

5

As good as could be imagined. Friendly, knowledgeable, attentive people and good equipment. Thx.

Évaluation :

5

Rebekka wa

Évaluation :

5

I'm always satisfied with this location! Everyone is always polite and greets warmly every time!

Évaluation :

5

Very pleasant !

Évaluation :

2

When pulled in with trailer was told we couldn't drop off the trailer here. Even though that's where U-Haul told us to return it to.

Évaluation :

2

The location is great and the customer service is great. but the equipment and false charges are not.

Évaluation :

5

No suggestions come to mind

Évaluation :

1

There are screws in the parking lot and I got one in my tires.

Évaluation :

5

Employees are all very helpful and efficient.

Évaluation :

1

I did not rent this storage unit and when I saw that it had been attached to the van I rented I canceled both but was still charged. I can't get through to a live person at this store to take care of the situation so am disputing the credit card charges.

Évaluation :

3

The rental return was very difficult with the size of the truck that we had. There was a line of 20 trucks extending into the street. There must be a better way to deal with this traffic after hours.

Évaluation :

5

Friendly and let us drop off truck when I could not find scheduled drop off location.

Évaluation :

5

Everyone there is very friendly I left something in the truck they called me and let me know about it everything that I've asked him to do for me they've done would definitely come back

Évaluation :

5

The staff I worked with were incredibly friendly and helpful. This is the fourth, maybe fifth time over the years that I've rented equipment from this facility. And I think the service and support have only improved in this time, based on my experience. Only caveat: There was a miscommunication with my return date. I was told at the desk the truck was due on Tuesday by 130. When it was apparently due on Monday at 130. I've inquired to dispute the charge, since I was returned the truck Tuesday morning (after having it at the facility Monday morning)....and only kept it the extra day, understanding I had that extra day.

Évaluation :

5

Staff was really helpful and honest

Évaluation :

5

Great service ! Best U-Haul

Évaluation :

5

The guys and one girl are top drawer There very polite and considerate I really like this location Actually you should take a look at location and check out how they operate... tops in service

Évaluation :

5

Came through clutch

Évaluation :

1

They are HIGHLY unprofessional, do not answer phones calls at the location and will keep hitting you wit charges and late fees out of now where

Évaluation :

5

I rented from this facility for three years. They have been helpful and professional. I would highly recommend.

Évaluation :

2

I made a reservation online to reserve a storage room. When I went to check in, there was an issue with the system and I waited an hour for them to try to figure it out. I was told to come back later as they would have to call IT, and when I came back that day it was still not working. It was definitely frustrating both for me and the person helping me (I will say they were very helpful) but there wasn't anything they could do. Definitely a technology issue but led to a horrible experience.

Évaluation :

5

Costumer service at UHaul in Dempster av, Evanston is particulary good!

Évaluation :

3

I was really dissapointed with the entrance at your storage facility. As a customer, I have had a terrible experience trying to get items into the storage unit. I feel it is important to bring this issue to your attention so that it can be addressed and improved for future customers. Firstly, the parking situation is frustrating. Having to park on the street and then walk to the entrance is inconvenient, especially when carrying large or heavy items. Additionally, the double doors at the entrance only open one at a time, causing a bottleneck and making it difficult to maneuver items inside. Furthermore, the door that does open has no way to hold it open, making it challenging to enter with multiple items. Moreover, the sidewalks leading to the entrance are crooked and cracked, making it even more difficult to navigate with a cart or items on wheels. It is also concerning for safety reasons, as someone could potentially trip and get hurt. I understand that the facility is well-maintained and the staff is wonderful, but the entrance on the back of the building is very disappointing. To be honest, if I wasn't in a hurry, I would have canceled my rental and looked for another facility with a more convenient entrance. I believe that the entrance should be a priority for any storage facility, as it is the first point of contact for customers and can greatly affect their overall experience. I hope that you will take my feedback into consideration and make improvements to the entrance of your facility. I value your services, but I cannot overlook the inconvenience and frustration caused by the current entrance situation. Thank you for your attention to this matter. I look forward to hearing back from you and seeing improvements made to the entrance in the future.

Évaluation :

5

Everyone was super nice and accommodating

Évaluation :

5

Of all the storage facilities in Evanston, U-Haul is number one, not least of which because they also have trucks on site ready to rent. The facility is clean,, secure and well maintained. They also have PLENTY of moving carts available (unlike other facilities I won't name). The only drawback is lack of parking. I don't have a car so that's not an issue - BUT - if you rent a truck and you're planning on meeting movers or helpers, you should be forewarned that you cannot park on Dempster or on the side street adjacent to U-Haul - so time your meetups accordingly or be prepared to park around the corner on Greenwood and wait. It would help if they had a few designated parking spots available.

Évaluation :

3

One guy was consistently helpful and outstanding; he is older than the rest of the team and they should learn how to behave from his example. The younger team members are consistently rude and go out of their way to avoid all human contact, especially with the customers. The storage spaces are fine but the people are awful with one exception as above

Évaluation :

5

Nice customer service

Évaluation :

5

Staff was professional friendly and knowledgeable made the process easy

Évaluation :

1

I would not recommend this facility. The unit itself was fine, though it was very inconvenient to go up and down a flight of stairs while hauling heavy items. There is no parking in the lot, and staff were rude about us parking temporarily to check in. My partner and I had rented a truck to move the items out of my unit. We were unable to e-check in for our rental and had to go in to the office. Staff were more concerned with personal phone calls and conversations than trying to check in guests. The truck we were given had broken glass, a straight razor blade and various nails and screws in the back and on the ramp. The parking lot was littered with similar items and smelled strongly of vomit while picking up our truck. The mobile check out process for the actual unit was easy and convenient.

Évaluation :

5

Customer service has been the best service in the state of Illinois for the last yr of my service.

Évaluation :

5

Staff was outstanding! Professional, kind, patient and considerate.

Évaluation :

5

It has been a terrific experience! Staff were very helpful and accommodating.

Évaluation :

5

Everything- from setting up an account, storing items for the summer, moving items out, and canceling service - was easy! I encountered no issues except for limited parking which was expected since the facility is in a city.

Évaluation :

5

Staff is always friendly and helpful. I use U-haul regularly in many different states, and this U-haul has great staff!

Évaluation :

5

The staff was completely helpful at all times

Évaluation :

5

The staff was impeccable. I had a couple minor issues like, I reserved the wrong size room . I was instantly accommodated with a larger size room. The gas gage was not accurate and I brought it to there attention. I was worried that I would be doubted and second guessed. It immediately acknowledged a d taken care of. I was almost disappointed because I had my argument prepared just in case. Wasn't necessary. They made it right instantly. It showed me that they care about their customers and their jobs. ALL OF THEM! I give my experience, 11 out of 10 stars. Now it's up you to give a raise. Lol thank you

Évaluation :

5

Got help right away and whole process was smooth. Love it

Évaluation :

5

Staff are friendly and helpful! Availability is variable and the national UHaul system will sometimes oversell units/trucks, which is out of staff's control but really frustrating for customers

Évaluation :

5

The staff is outstanding. Kind, patient, knowledgeable, professional. Every single staff person is amazing. Special kudos to Martel,, JD, and Rachel.

Évaluation :

5

Jorge was amazing at helping out. The computer system is an issue, as it oversells storage lockers and they were originally unable to honor the request I made a long time ago. Fortunately, they figured out a solution. My biggest issue is with U-Haul corporate for having a system that oversells

Évaluation :

1

I tried to pay my bill two separate times. The first time I tried to use my work business card and they wouldn't accept it. Then I brought cash and they wouldn't accept half a payment. Uhaul then sold my stuff. Very cruel and wicked.

Évaluation :

5

I've had a great experience storing at your facility. The staff was incredibly helpful, the facility and unit were always very clean, the rate was reasonable and I was able to access my belongings anytime. Also, I always felt very safe. Keep up the great job! I'm also renting a truck and I have no doubt my experience will be just as great. Merci.

Évaluation :

5

I appreciate that the facility did not have any bugs or mice. It was always clean and no one stole any of my belongings. Merci

Évaluation :

5

Ivan does a great job.

Évaluation :

3

Standard U-Haul and Storage facility. Place is secure and everything that I expected. I can't really complain about anything.

Évaluation :

5

Rachel … awesome last year … awesome this year. Friendly patient, resourceful, thorough, practical, prompt, detail oriented, and has vision. She's a keeper but you probably need to give her more responsibility, like training more Rachels. Let her know she's valued by U-haul the corporation.

Évaluation :

5

This is the best service I have ever gotten almost anyplace. They were spectacular. I had an issue wtih the lock and they were visionary and innovative in how they fixed the issues. Honestly this could not have been a more positive experiecne and I will tell everyone I know.

Évaluation :

5

The staff here was outstanding. JD is the nicest person and so knowledgeable and professional. Every person here is remarkable.

Évaluation :

5

Always feel welcome. Staff is Great!

Évaluation :

5

Everyone was so helpful and patient, showing me different options and giving me a tour of the facility as well as showing me how to access the building. Best experience I've ever had at a uhaul facility!

Évaluation :

5

Staff at this location was all ways helpful and personable.

Évaluation :

4

Only problem was auto pay snafus.

Évaluation :

5

Staff is great, and the facility is in great shape, too.

Évaluation :

5

Martel Harlan and his staff were very professional and very understanding with me making payments. I live in Washburn Wisconsin, and I would drive to Evanston Illinois to complete my move and they were very understanding with working with me with my payments situation. Martel was helpful in working with the computer modulator issue, I will be using their rental office again. My only concern it would be nice to have cookies, donuts and coffee in the mornings. Thank You... Charles Banks

Évaluation :

5

I was very pleased with the customer service experience all of the staff were friendly and helpful. Plus, everything was very convenient from having the storage and renting the truck. Yes, I would definitely recommend friends and family to use U-Haul!

Évaluation :

3

Elevator was broken with no idea when it would be repaired. No assistance provided as a result.

Évaluation :

4

Good clean safe convenient storage locker. My only complaint is storage is much more expensive in Chicago than in other places.

Évaluation :

4

They have always been friendly and helpful.

Évaluation :

5

A special thank you Mr. Jackson & the crew . Very helpful in picking the right size storage for me.much Appreciated, Warm regards Ms. Fullilove

Évaluation :

5

I had a hard time getting in I slide my card and they asked for a access code I do not have a access code how do I get in? After I slide my card

Évaluation :

5

We needed space for summer storage of our NU student's stuff. Easy to reserve, fairly priced, clean units, and online billing was easy. See you in Summer 2023!!

Évaluation :

4

I was disappointed when I went to claim the free 30 day storage offer, only to find out that I had to purchase a $12 lock that I did not need and a $20 insurance policy that I did not want. Otherwise, it was a good experience.

Évaluation :

4

Price could have been cheaper as I feel I overpaid vs. comparable unit storage services in my area

Évaluation :

4

The manager/owner Martel is a wonderful person very helpful and deserves a 5 star rating of his own. Most of the staff is responsive and helpful too.

Évaluation :

4

I had an incident with one of your employees. I came to start unloading my storage unit and there are supposed to be 4 parking spaces available for paying customers, but those spaces were filled with trucks. I started to park on the opposite side and was told under no circumstance could I park there. When I questioned it I was told that I would have to park on the street. I'm partially handicapped I this was totally wrong. As a paying customer there always should be parking on the lot by the storage facility.

Évaluation :

5

Service was great

Évaluation :

5

The best Uhaul location I've dealt with. Storage was clean and pest-free, staff was kind and friendly, and even when I had trouble with after-hours access, their GM called back quickly and helped.

Évaluation :

3

Parking is a mess at this location. I tried to find parking and was told, in an unfriendly way, that my truck would be towed. It would be more helpful to recommend a place to park than threaten a tow

Évaluation :

2

The unit was very humid and upon retrieval of items, found mold on some furniture pieces and water marks on mattress on box spring.

Évaluation :

5

Meeting Tyler was the best experience a customer can have,He went out of his way to explain things and took his time to even walk me to my storage # I have rented others but never had the experience I had at U Haul because of Tyler Thank you Tyler for taking your time out to help me Jill Swiech

Évaluation :

4

The heat - good lord, the heat. It was suffocating in the facility. Otherwise, amazing service.

Évaluation :

5

Had a locker at this location for about 18 years, never had any problems.

Évaluation :

5

The staff was very helpful from the maintenance service (older gentleman) department, the car hatch hookup gentleman so patiently nice, Dj at the service desk so many other people I did not get all the names, overall professional and people friendly. Merci

Évaluation :

5

Great team!

Évaluation :

1

Computer was down

Évaluation :

5

Helpful service by Martel and storage unit was spotless.

Évaluation :

5

The staff was very professional and helpful . My first time using a storage unit..

Évaluation :

1

Terrible experience

Évaluation :