Évaluations des clients U-Haul Moving & Storage of Evanston

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Evanston

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Karen G. le

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Le client n'a pas laissé de commentaire.

Dennis B. le

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Le client n'a pas laissé de commentaire.

william R. le

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Due to the location of the u-haul rental center, staff should know the local truck routes in order to inform customers of the safe routes to transit under the metra and cta bridges.

Igor K. le

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The location and people were amazing! The equipment was HORRIIBLE!!! The steering on the truck was so loose it was extremely hard to control it both Empty and loaded. I nearly crashed on multiple occasions as it was nearly impossible to maintain my lane. I made a comment to the manager of the location and they said they’ll take a look and take care of it.

Jeffery R. le

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Le client n'a pas laissé de commentaire.

Samuel L. le

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Le client n'a pas laissé de commentaire.

Rosa O. le

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Le client n'a pas laissé de commentaire.

Kenneth B. le

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Le client n'a pas laissé de commentaire.

Benjamin S. le

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Le client n'a pas laissé de commentaire.

James-Grant R. le

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Easy unloading in the dock. Elevator worked and held 3 carts at a time. Carts were nice. Easy to work and finished rather quickly.

Walter R. le

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Everyone is great at the Dempster U Haul's beautiful office, lot and storage area. Many thanks!

Cynthia D. le

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Le client n'a pas laissé de commentaire.

Michael K. le

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Thanks Adam!

Walid I. le

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Le client n'a pas laissé de commentaire.

Benjamin P. le

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The facilities was amazing, staff was professional. However, there were three unexpected charges: #1 Cleaning fee - but it was clean and moving pads were folded #2 After hours fee - accepted 24/7 but 'share' is not same as 'return' #3 Fuel reversal fee - picked up the truck empty and returned it empty. These three fees were unexpected and created a poor customer experience. Given a choice, I would choose another location for my future U-Haul needs. And because of this experience, I will shop other providers instead of automatically going to U-Haul first.

Maria M. le

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Very friendly and helpful personnel. Thank you. M.

Fabrizio S. le

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Easier 24/7 drop off

Delany G. le

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Clean vehicle interiors at least. I didn’t want to touch the interior of the vehicle because it seemed like someone sneezed all over the cabin. The exterior and the cargo bed of the van was dirty.

Michael D. le

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Le client n'a pas laissé de commentaire.

Terry M. le

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They guys were awesome! Check in was a breeze and I returned the truck at 7 PM right at closing time and they still took care of me so that I did not have to do the self check in. I really appreciated the extra effort and would highly recommend your services!

Thomas D. le

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The entire staff did a great job serving me and meeting my every need.

Gregory A. le

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Le client n'a pas laissé de commentaire.

Simon G. le

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The truck had a hole in it and was leaking water into the back. I was trying to use the quick checkout option but it seemed to freeze up so I had to go inside and have an employee set me up with the truck. She was having trouble too because the Uhaul computer system was so slow. I've rented trucks from this location several times and the employees are always pretty helpful but it's laid out terribly. I've never been there without seeing someone in a car or a truck backing up around a corner because they've gone the wrong way.

Michael K. le

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George and Adam were very helpful! Thanks

Michael K. le

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George and Adam were very helpful!

Gricel H. le

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Le client n'a pas laissé de commentaire.

Umit B. le

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Le client n'a pas laissé de commentaire.

Gerald L. le

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Le client n'a pas laissé de commentaire.

Shafqat B. le

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This place is awesome. The person (Lillian) who helped me at the check out is a wonderful person. Cheerful, knowledgeable and very polite. Thank you for having such a awesome helping employees. Good job.

Wanda M. le

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Le client n'a pas laissé de commentaire.

Arturo B. le

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Le client n'a pas laissé de commentaire.

David M. le

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Le client n'a pas laissé de commentaire.

Nicole J. le

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When I first arrived only one emploee was their and he stated that he was new and I would have to wait. Not a big deal. The young lady who coukd help comes in 10 minutes later but unfortunately she's in th middle of helping another customer. About 5 minutes later it's my turn. afurst you cant find my reservation even though I have the confirmation number and then you asked me for another persons contact information, when I ask why you need this information Im told because its company policy, that diesnt make any sense. So when I read the contract the info is needed in case you cant contact me, why not just say that.

Arthur P. le

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Le client n'a pas laissé de commentaire.

Claudius O. le

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Le client n'a pas laissé de commentaire.

DONALD P. le

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Trailer was given to us in an unsafe condition with a bad axle and broken springs. It put us in a unsafe position. We broke down twice due to it before we found the cause of the problem luckily we just avoided a serious accident. We asked for compensation U-Haul declined. I guess it the company policy to put people in an unsafe position and not be responsible for their added cost

Patrick F. le

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I needed to extend my contract, they gave me a contact number. I tried it numerous times and no one answered. Then left me a message saying I was last and would be charged additional days. Pick up the phone or don’t put you as the contact.

dave H. le

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Le client n'a pas laissé de commentaire.

Bruce M. le

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Driver door didn’t close properly. Lots of scrapes and scratches on truck which were not on pre rental pic so glad I caught them. Staff dismissive and rude, especially man named AJ.

Sherrill J. le

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All of the employee were polite and helpful!

craig S. le

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I ended up hooking the tow dolly. Staff was usless

Sophia G. le

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Le client n'a pas laissé de commentaire.

Alex R. le

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Le client n'a pas laissé de commentaire.

David B. le

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Helpful and friendly staff all around

Mohammed A. le

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Thanks

dave E. le

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The day before my move date I received a call from U-Haul telling me the truck would have to be picked up at a different location then the location I near where the home I was moving was at. It was an hour away from the home. This was very time consuming. The guys were great at the office I picked the truck and car hauler at.

sally B. le

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If you had given us a trucks that was air tight instead of leaking water things would have been much better. The rain came in and we were quite wet by the end of the trip. Some of my boxes and contents got wet,as well.

Kimberly K. le

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Le client n'a pas laissé de commentaire.

Ali D. le

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Le client n'a pas laissé de commentaire.

Parvez G. le

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I was forced to switch my reservation 3 times due to negligence of uhaul employees and field reps.

Stephen M. le

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Windshield dirty, no big deal.

Christopher L. le

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While they were not late this time, the employees are regularly 30-40 minutes late to open the store. We rent trucks regularly and this puts our entire day behind. This time when we returned the truck one of our employees forgot to check the truck before returning it and we left some totes and debris in the back of the truck. While I was managing to get this taken care of they tried to charge us $600.00. I ultimately got it taken care of but they did not make real attempts to contact us to take care of it. Their customer service is horrible I would not use them if not for the proximity to our garage and I am looking for another spot to rent from because of the constant problem with this location.

Senai G. le

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This was by far the best Uhaul location I’ve been to and I’ve been to several this past year. I wish the other locations could learn some things from this location.

Matthew T. le

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Le client n'a pas laissé de commentaire.

Enrico L. le

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Le client n'a pas laissé de commentaire.

Jan B. le

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Le client n'a pas laissé de commentaire.

Arnett M. le

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Le client n'a pas laissé de commentaire.

Carlos V. le

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Le client n'a pas laissé de commentaire.

Steve K. le

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the pictures of the damage to the truck that i was to approve before leaving were very inadequate. I saw so much other damage that the contract app would not let me take more pictures. there was a lot of unmarked damage all around the truck

James C. le

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would have liked for them to tell me that I had to check in on line upon return to avoid a $20 fee

Roman L. le

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Le client n'a pas laissé de commentaire.

JEFFREY R. le

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I just rented blankets for my furniture while it was in a POD while we refurbished the living room. Everbody at Uhaul was helpful and friendly.

CHRISTIAN F. le

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I don't know if the location was "inviting", but it was clean. Dropped off after hours.

kenneth G. le

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Le client n'a pas laissé de commentaire.

Cameron H. le

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Le client n'a pas laissé de commentaire.

Kevin M. le

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Le client n'a pas laissé de commentaire.

Donald M. le

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professional available equipment friendly environment

Wilfred D. le

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Front desk staff knowledgeable and very nice.

Vanessa K. le

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Staff was wonderful, helpful, and kind!

James D. le

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Staff was very accommodating, I had some unexpected changes in itinerary and they were great in handling that change.

Gregory C. le

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Le client n'a pas laissé de commentaire.

James R. le

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Le client n'a pas laissé de commentaire.

marc V. le

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Le client n'a pas laissé de commentaire.

Mary L. le

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Le client n'a pas laissé de commentaire.

Dino Z. le

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Le client n'a pas laissé de commentaire.

Jesus V. le

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Le client n'a pas laissé de commentaire.

Dorian R. le

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Le client n'a pas laissé de commentaire.

Robin N. le

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Le client n'a pas laissé de commentaire.

Ernst C. le

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Le client n'a pas laissé de commentaire.

Chris L. le

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The store was over 30 minutes late to open which happens frequently.

Albertito C. le

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Le client n'a pas laissé de commentaire.

willy J. le

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Le client n'a pas laissé de commentaire.

Thomas M. le

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none

Armando L. le

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Le client n'a pas laissé de commentaire.

David H. le

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NA

Jessica M. le

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Le client n'a pas laissé de commentaire.

Kevin T. le

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My husband says the employee at drop off was horrendous and very rude. He dropped off the truck around 2:30 ish on Friday November 29

Matthew L. le

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Le client n'a pas laissé de commentaire.

steven H. le

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Le client n'a pas laissé de commentaire.

Nim G. le

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Le client n'a pas laissé de commentaire.

Christopher R. le

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Le client n'a pas laissé de commentaire.

Ronald K. le

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You can help your employees to understand that good public relations is critical to your own success. The gentleman I dealt with could not have cared one way or another if I had a good experience. Customer relations has changed, folks. You have to address that with the people you hire. If I hadn't had previous good experience with UHaul, I wouldn't recommend here at all...that's how the man came across to me.

Wanda Y. le

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Le client n'a pas laissé de commentaire.

Donald M. le

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friendly and professional staff good inventory of equipment

Michael M. le

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Le client n'a pas laissé de commentaire.

Linda M. le

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Great service!

LINDA M. le

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I have been a loyal renter since 4/11/11, more than 8 and a 1/2 years. UHS has been terrific and helpful. Thank you!

Alan D. le

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Le client n'a pas laissé de commentaire.

Margaret W. le

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Had to wait over 15 minutes even though I had a reservation. Once I got to the counter, though, the employee was very helpful.

Christopher C. le

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On the original contract I signed, it stated I would be charged $4.25 for any gas I used. I only drove 14 miles (which is recorded on my drop-off receipt), LESS than a gallon of gas used at ($4.25), so I did not stop to fill it. BUT I was charged for $17.00, which is 4 gallons of gas. It is IMPOSSIBLE for that van to burn 4 gallons of gas in 14 miles.

jovita B. le

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Le client n'a pas laissé de commentaire.

Rob B. le

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Le client n'a pas laissé de commentaire.

Jeffrey H. le

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I have a business nearby and rent Uhaul trucks regularly. George and Adam are a pleasure to do business with. Thank you, Jeff

Sam L. le

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Le client n'a pas laissé de commentaire.

TANYA G. le

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My service was professional and my expectations were met.

Barbara M. le

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Great Customer Service

Susan M. le

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Good facility.

Ayesha H. le

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The Manager Adam makes serious errors promises to correct them & never keeps his word. He tried to clean it up w/free rent but that won't cover ANYTHING I LOST due to water damage HE KNEW ABOUT BEFORE

Ayesha H. le

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The roof is in disrepair & the General Manager Adam is aware of the issue yet, still allowed units that are directly affected by this issue to be rented to customers. He didn't include my insurance.

AUDREY H. le

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I appreciate the service and consideration given by U-Haul during my storage tenure. The facility should have bolt cutters available to cut locks in case customers lose their keys.

Shawona T. le

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The worker Martel was very helpful and respectful gentleman to my elderly mother and very Patient with wonderful customer service.

Jerzy C. le

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Super Service in Urbandale, IA and Evanston, IL

Dennis G. le

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1

yaneek f. le

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All workers was very nice

dennis k. le

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Bad customer service. Central Uhaul takes no accountability for customer satisfaction. Do not use this company in the Midwest region, I’m having to go to arbitration to get a refund.

MATTHEW B. le

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I paid for a climate controlled unit and each time I came to the place it was sweltering inside. Make sure the a/c is actually being maintained.

Felix M. le

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thanks

lois m. le

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Very clean storage units!

Fernando J. le

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clean easy access with a truck bay. perfect to load or unload in bad weather. plenty of dollies and hand carts.

neli k. le

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All my questions were answered.People were very helpful

Deborah G. le

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Martell is very funny and professional. He made a stressful situation (moving) not so bad.

prudence m. le

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Unit was a long walk from the door.

Sara G. le

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Easy to do, nice facility.

David H. le

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Wheee!

Jeffrey E. le

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The guys were very kind and accommodating.

Nick Z. le

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YOU HAVE THE WRONG EMAIL AND THE WRONG NICK ZAVAKOS!..... QUIT EMAILING ME OR YOU SHALL BE REVIEW BOMBED UNTIL THE SUN EXPLODEDS!!!!!!!

matt w. le

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The only challenge with this site was the parking. There were often long term (all day) or Uhaul trailers parked in the spots needed for access to the storage units

James W. le

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The storage unit in Evanston closes at 7 and I think that’s way too early

jill m. le

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Only negative comment is that I had an expensive wool rug stored and it took on moth damage. That was disappointing.

Geordan T. le

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I've used this facility a number of times and I have always had a good experience. Make sure to ask about offers and promotions in advance.

james t. le

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4 stars basses upon the following: Men’s restroom was not accessible and very unpleasant odors can be smelled in the surrounding area. Hopefully this issue will be repaired soon.

ABDULELAH A. le

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I made an an agreement to dispose of my stuff inside a storage unit, and paid them all the fees and everything, and double checked because I'm travelling. They didn't cancel it. Now at collection...

Thomas P. le

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Staff was exceptionally helpful and friendly.

Judith S. le

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I recently received an email from UHaul saying my unit had been vacated. I was out of town & never authorized this. it took 3 hours on the phone to clear up that a mistake. Unacceptable aggrevation.

EMILY l. le

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Excellent customer service. The one way rental with a storage locker is a great deal

Susan F. le

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Great experience. Denise was super helpful.

Chris C. le

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Great Staff

John C. le

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I was very pleased with the storage facility at 2125 Dempster Street in Evanston, IL. The space was well maintained, access to the unit was convenient, and I had no problem using the loading docks.

Sylvia J. le

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My overall experience was very positive. Very happy to have used uhal for my moving and storage needs. I would recommend having an additional check in person. Or a self check out for reservations.

Yishu L. le

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Devon from U-Haul Dempster went above and beyond to fulfill my reservations (truck & storage). Despite the initial chaos, Devon adapted to the problems and helped me get a storage unit the next day!!

QUINCY C. le

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Your website is never working to pay online. Your manager at the Evanston, iL facility was very uncooperative. Always had to reach corporate office for service. Corporate staff were helpful.

Micah J. le

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Terrible experience.

Debra M. le

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Friendly staff. Clean facility. Would recommend.

Jocelyn F. le

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Thank you as usual for the service.

Jessica D. le

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Thanks for running such a great facility!

MICHAEL E. le

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Need better and more staff here. Always a long wait for help. Slow service

Eddie B. le

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The lack of customer parking made things difficult. Even though there is limited street parking, traffic makes it challenging to use when moving storage items to a vehicle.

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