Évaluations des clients U-Haul Moving & Storage of Evanston

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Evanston

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DANIEL S. le

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Over 20 years renting Uhaul trucks and never had this experience. I found out through an emailed receipt I was charged an additional $20 convenience fee for dropping the equipment off after business hours. This wasn't mentioned on the phone when I called and spoke to a representative.

PHILLIP G. le

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Le client n'a pas laissé de commentaire.

Rosa R. le

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There was a large amount of water leaking into the cabin from under the glove compartment, dripping onto our shoes, very odd, has never happened before and I’ve rented Uhaul vehicles several times. Staff was kind and apologetic

Diane O. le

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I did not get the name of the person who helped us but he was extremely courteous and professional

Richard L. le

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Le client n'a pas laissé de commentaire.

Ross R. le

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Le client n'a pas laissé de commentaire.

lula S. le

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Think about like myself I used the truck less then 4hrs,give a prson a break on the mileage races thanks.

Mark T. le

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This location can improve on customer service. When I arrived to pick up my truck, there were three employees sitting at three desks and only one desk had a customer. The other two employees were sitting at their computers and I was standing there waiting for one of them to let me know that they can help me. I know they were doing other tasks on their computers, but none of the three employees greeted me after a solid minute of me standing there. After that minute elapsed, I approached one of the two employees who did not have a customer at their desk and asked if she was available to help me. She said yes, she can help me. I was somewhat taken aback at that moment that she never greeted me in the 60 seconds I was standing there. Upon my truck return, I pulled into the designated truck return area that has a large sign specifically stating that I am to wait in the truck, and someone will be out to help me process my return. I sat there for five minutes waiting and again decided to seek out an employee. When I turned the corner to the front of the building, two employees were standing there talking. I couldn't understand why neither of them had offered any assistance to me. I made an assumption that they were both busy, since they were engrossed in conversation and did not offer me any assistance when I arrived, nor when I walked by them and entered the building. One of them entered the building. I told him that I was waiting for five minutes out by the sign that says to wait. He told me that they didn't hear me drive up. Is that really how returning a truck at this facility works? A UHaul employee has to HEAR me drive in? Maybe I should have honked. The employee then told me that the person outside would be helping me with my return. I walked back outside to the truck and the employee who processed my return did not greet me or mention the delay at all. This person simply processed my return. I really do not need a big friendly smile, champagne, or fresh flowers at UHaul. I did get the truck I needed when I needed it. I am however finely attuned to customer service and the difference small polite gestures can make. A simple "hello, we'll be with you in a minute" when I arrived would have gone a long way. A "be right with you" when I returned the truck would have been wonderful too.

Jerry S. le

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My rate was $450 from Chicago to Florida it was $88 from Florida to Chicago and now they want to charge for something else what's a horrible company I would never recommend it to anybody go Rider k

Betb P. le

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Friendly helpful staff on pickup. Quick and easy.

Nathan P. le

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Trailer's tire pressure was low on one tire. Make sure all tires are at proper air pressure

Kevin M. le

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Staff always friendly, helpful, and the equipment was relatively new. A great experience!

jeremiah J. le

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Le client n'a pas laissé de commentaire.

Tzemach Dovid Z. le

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Having the gas tank full when you receive it.

lauren E. le

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Le client n'a pas laissé de commentaire.

Bruce D. le

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Le client n'a pas laissé de commentaire.

AUDREY H. le

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I appreciate the service and consideration given by U-Haul during my storage tenure. The facility should have bolt cutters available to cut locks in case customers lose their keys.

Mitzi J. le

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everything went well

Darshaya O. le

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I was charged for the utilty dolly and I didn’t use it. Best, Darshaya Oden

LIZA O. le

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Charged me unexplained $20 for after hour drop off when I picked up the truck at 615

Alishia P. le

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Le client n'a pas laissé de commentaire.

Michael R. le

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I had an issue with the gas tank valve. I was supposed to return it between 5/8 and 3/4. I put in a few gallons, and it stayed at 5/8. Again, I putted in a few more gallons of gas and it stayed at 5/8. Finally, i put in a few gallons of gas and then it shot up to full. I ended spending $25 in gas for driving 13 miles. I am very displeased with this. As a returning customer, i would like to be reimbursed the $20 in extra gas that i put in due to the faulty gas tank valve. Call me eith questions. 773-351-6446.

David D. le

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Le client n'a pas laissé de commentaire.

James F. le

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Le client n'a pas laissé de commentaire.

SANDRA R. le

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I found the women who work at the Evanston location more attentive and kind. The guys I dealt with not so much.

Antonio G. le

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Great place to go for your moving needs...

Barrington G. le

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Stop charging so much for gas replacement and tell your customer about that.

Jane B. le

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Le client n'a pas laissé de commentaire.

chuck H. le

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At this location they were absolutely great. 2 thumbs up

caren B. le

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Le client n'a pas laissé de commentaire.

Mhd Riad H. le

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Le client n'a pas laissé de commentaire.

Brian M. le

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Le client n'a pas laissé de commentaire.

EDWARD R. le

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I like vans. You have vans. I rented van. It was good van.

Celso P. le

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No

THEODORE H. le

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Le client n'a pas laissé de commentaire.

Shawona T. le

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The worker Martel was very helpful and respectful gentleman to my elderly mother and very Patient with wonderful customer service.

Jerzy C. le

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Super Service in Urbandale, IA and Evanston, IL

Dennis G. le

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1

yaneek f. le

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All workers was very nice

dennis k. le

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Bad customer service. Central Uhaul takes no accountability for customer satisfaction. Do not use this company in the Midwest region, I’m having to go to arbitration to get a refund.

MATTHEW B. le

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I paid for a climate controlled unit and each time I came to the place it was sweltering inside. Make sure the a/c is actually being maintained.

Felix M. le

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thanks

lois m. le

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Very clean storage units!

Fernando J. le

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clean easy access with a truck bay. perfect to load or unload in bad weather. plenty of dollies and hand carts.

neli k. le

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All my questions were answered.People were very helpful

Deborah G. le

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Martell is very funny and professional. He made a stressful situation (moving) not so bad.

prudence m. le

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Unit was a long walk from the door.

Sara G. le

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Easy to do, nice facility.

David H. le

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Wheee!

Jeffrey E. le

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The guys were very kind and accommodating.

Nick Z. le

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YOU HAVE THE WRONG EMAIL AND THE WRONG NICK ZAVAKOS!..... QUIT EMAILING ME OR YOU SHALL BE REVIEW BOMBED UNTIL THE SUN EXPLODEDS!!!!!!!

matt w. le

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The only challenge with this site was the parking. There were often long term (all day) or Uhaul trailers parked in the spots needed for access to the storage units

James W. le

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The storage unit in Evanston closes at 7 and I think that’s way too early

jill m. le

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Only negative comment is that I had an expensive wool rug stored and it took on moth damage. That was disappointing.

Geordan T. le

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I've used this facility a number of times and I have always had a good experience. Make sure to ask about offers and promotions in advance.

james t. le

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4 stars basses upon the following: Men’s restroom was not accessible and very unpleasant odors can be smelled in the surrounding area. Hopefully this issue will be repaired soon.

ABDULELAH A. le

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I made an an agreement to dispose of my stuff inside a storage unit, and paid them all the fees and everything, and double checked because I'm travelling. They didn't cancel it. Now at collection...

Thomas P. le

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Staff was exceptionally helpful and friendly.

Judith S. le

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I recently received an email from UHaul saying my unit had been vacated. I was out of town & never authorized this. it took 3 hours on the phone to clear up that a mistake. Unacceptable aggrevation.

EMILY l. le

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Excellent customer service. The one way rental with a storage locker is a great deal

Susan F. le

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Great experience. Denise was super helpful.

Chris C. le

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Great Staff

John C. le

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I was very pleased with the storage facility at 2125 Dempster Street in Evanston, IL. The space was well maintained, access to the unit was convenient, and I had no problem using the loading docks.

Sylvia J. le

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My overall experience was very positive. Very happy to have used uhal for my moving and storage needs. I would recommend having an additional check in person. Or a self check out for reservations.

Yishu L. le

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Devon from U-Haul Dempster went above and beyond to fulfill my reservations (truck & storage). Despite the initial chaos, Devon adapted to the problems and helped me get a storage unit the next day!!

QUINCY C. le

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Your website is never working to pay online. Your manager at the Evanston, iL facility was very uncooperative. Always had to reach corporate office for service. Corporate staff were helpful.

Micah J. le

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Terrible experience.

Debra M. le

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Friendly staff. Clean facility. Would recommend.

Jocelyn F. le

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Thank you as usual for the service.

Jessica D. le

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Thanks for running such a great facility!

MICHAEL E. le

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Need better and more staff here. Always a long wait for help. Slow service

Eddie B. le

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The lack of customer parking made things difficult. Even though there is limited street parking, traffic makes it challenging to use when moving storage items to a vehicle.