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DWIGHT B | Overall ExperienceSelf Storage Units in Evanston, IL, 60201
U-Haul Moving & Storage de Evanston
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U-Haul Moving & Storage of Morton Grove
9009 Waukegan Rd, Morton Grove, IL 60053 View Available Units4.9 miles from this location -
U-Haul Moving & Storage of Jefferson Park
5035 W Foster Ave, Chicago, IL 60630 View Available Units5.3 miles from this location -
U-Haul Moving & Storage of Niles
7644 N Milwaukee Ave, Niles, IL 60714 View Available Units5.6 miles from this location -
U-Haul Moving & Storage of Portage Park
4301 N Cicero Ave, Chicago, IL 60641 View Available Units6.2 miles from this location
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- 4,0 - Cote moyenne des clients
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Great service and friendly staff!
susan s | First ImpressionsI hated that the back door to the facility were double doors, but only one door was usable. The other door is screwed into the door frame. Really hard to move big items through one door that i cant prop open. I even dropped a piece of furniture off my cart because of the door. I did check in but regardless the alarm kept going off after i open the door with my code. Tried calling on the intercom for help, nobody answered. Little things like that really make the moving process more stressful then it already is.
GARRET C | First ImpressionsI did not receive my deposit put on the truck on 10/4/23. I did not receive a probation of my storage fee I was charged $125 on 10/1 and removed my things from storage on 10/3/24. I also did not receive my one month free for storage. I'm very disappointed and will be reporting this location to the better business bureau.
Tanisha K | Overall ExperienceI couldn’t wait to move the reminder of my things to my new storage unit at CubeSmart. Although the rates are better at U-Haul the customer service and experience has been trash as per usual. Within the first month of me renting a unit I had another unit rented out in my name by an employee. The whole mess was handled poorly in my opinion. And the lack of proper and professional communication from the manager of the location was telling of how this location is run.
Summer F | Overall ExperienceI did not rent this storage unit and when I saw that it had been attached to the van I rented I canceled both but was still charged. I can’t get through to a live person at this store to take care of the situation so am disputing the credit card charges.
Amy S | Online Move InEveryone there is very friendly I left something in the truck they called me and let me know about it everything that I've asked him to do for me they've done would definitely come back
Ruben M | First ImpressionsThe staff I worked with were incredibly friendly and helpful. This is the fourth, maybe fifth time over the years that I've rented equipment from this facility. And I think the service and support have only improved in this time, based on my experience. Only caveat: There was a miscommunication with my return date. I was told at the desk the truck was due on Tuesday by 130. When it was apparently due on Monday at 130. I've inquired to dispute the charge, since I was returned the truck Tuesday morning (after having it at the facility Monday morning)....and only kept it the extra day, understanding I had that extra day.
Gregory O | Overall ExperienceStaff was really helpful and honest
Mario P | First ImpressionsGreat service ! Best U-Haul
Demi m | First ImpressionsThe guys and one girl are top drawer There very polite and considerate I really like this location Actually you should take a look at location and check out how they operate... tops in service
MICHAEL M | Overall ExperienceCame through clutch
Brianna W | First ImpressionsThey are HIGHLY unprofessional, do not answer phones calls at the location and will keep hitting you wit charges and late fees out of now where
Marcia P | Overall ExperienceI rented from this facility for three years. They have been helpful and professional. I would highly recommend.
Sydney P | Overall ExperienceI made a reservation online to reserve a storage room. When I went to check in, there was an issue with the system and I waited an hour for them to try to figure it out. I was told to come back later as they would have to call IT, and when I came back that day it was still not working. It was definitely frustrating both for me and the person helping me (I will say they were very helpful) but there wasn't anything they could do. Definitely a technology issue but led to a horrible experience.
Laura R | First Impressions