No instructions to locate the key or the lock. Spent an hour in trying to find the lock and open the lock only to realize the lock is bad. Called general manager he changed our truck but did not update the truck on the app. So when we had to return the truck, it did not match with the truck on the app. Took an hour for customer service to answer our call. Very disappointing. did not recieve any compensation for more than 2 hours of waiting at the location due to 1)poor instructions to locate lock and key 2) broken locks or locks that dont work 3)Customer service wait time is more than 45 minutes
Trailer Rental & Towing in Evanston, IL at U-Haul Moving & Storage of Evanston
Moving to or from Evanston, IL? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Evanston, IL 60201 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Evanston, IL
Cargo trailers in Evanston, IL are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at U-Haul Moving & Storage of Evanston!
Utility trailers are perfect for towing large or oversize cargo in Evanston, IL 60201. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at U-Haul Moving & Storage of Evanston provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Evanston, IL and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Evanston, IL online today!
Trailer and Towing Supplies
The people were nice, but the U-Haul app was difficult to use; I could not get my truck using only the app and had to get the truck at the counter instead. This is especially problematic considering COVID-19. Also, the location of the after hours key return box is very hard to find and poorly labeled. Food trucks though and very convenient service otherwise.
Service is speedy, friendly, And polite. Iâ€™ve used this locations several times for that reason
The gentleman who helped me rent the truck was informative,and offered lots of sales and alternative equipment. He was very polite and patient.
Strongly recommend. Staff were super friendly, which we really appreciated after a 18hr drive. Inventory on the lot looked great - would and will do reservations at that location again.
quick & fast
The sensor light for my trailer was not working and a fuse had to be changed. It took over an hour to diagnose and fix the problem. Which put us off our move schedule. It was also not mentioned in the rental agreement that the attaching of the car to the trailer was not included in the quoted price.
Taylor was phenomenal. Informed and very helpful, particularly appreciated during this stressful time. Will be back. Thanks
Everything was good, DJ was great and very helpful!
The truck was not cleaned garbage left from the previous person. Having to use the app to check the truck for damage myself was aggrevating it took me an addition 15 minutes that I had not planned for because there was so much unmarked damage on the truck that I did not want to be held accountable for. It felt like you are moving the work load off your employees and onto the customer.
Horrible will never rent again ever!!!! Charged for damage didn't do..charged for insurance twice and rented 7 days charged for 10 horrible nightmare
Continue to do what you guys are already doing.
I was very happy with this facility in the past, where I was helped by humans. I honestly believe your service rate from me drop to POOR because of technology to self -serve. Your workers needs to be able to walk customers thru the self/serve links and not just say use the link to check the truck.. What link??? Point and show it to me.. load it up with me and give me a quick walk thru... thatâ€™s all consumers are askingâ€”- direct me and Iâ€™ll use self-service..
I had trouble with the Share Location button on the after hours return site. Replied HELP to your text, got no reply. Sent a picture of mileage and fuel indicator, and still got hit with $20 fee on a $29 dollar rental. Staff has to check in the truck the next day anyway, so the policy looks like a BS cash grab.
Clean the inside of the vans. Iâ€™ve used this location many times and am always satisfied especially with the customer service. However, the cargo van I received today was a little filthy on the inside from the previous user.
Great customer service !!!
I was very happy with my whole Uhaul experience from the customer service to the equipment.
Very friendly and courteous.
Guy at desk had a horrible attitude. I also had to wait in a line for a truck I already reserved. There has to be a simpler process? The first truck he pulled out sounded horrible. You could clearly hear that that muffler was broken. After having to state my case the guy begrudgingly swapped the truck for one of the other 7 sitting on the lot! PS Young lady in front of me came back to the counter because the storage unit she just rented was dirty and had bugs. The employee said it 'probably had not been cleaned and his Manager was at home sleeping." She got a refund and had to leave. Really- your Manager cannot run a tighter ship?
Top notch service, helpful and pleasant employees
Had a great experience renting the truck at this location. Staff was pleasant and helpful.
Nothing great customer service and friendly employees
Due to the location of the u-haul rental center, staff should know the local truck routes in order to inform customers of the safe routes to transit under the metra and cta bridges.