Le client n'a pas laissé de commentaire.James R.
Customer Reviews for U-Haul Moving & Storage of Evanston
Pour nous contacter
Evanston, IL 60201
(Btwn Dodge & Mccormick)
Services dans cet établissement :
- Du lundi au jeudiDe 7 h am à 7 h pm
- VendrediDe 7 h am à 8 h pm
- Sat–SunDe 7 h am à 7 h pm
Heures d'ouverture spéciales
- 12/24/2022: 7h00 am à 4h00 pm
- 12/25/2022: Fermé
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- habla español
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The team was pleasant and helpful!Daniel G.
Le client n'a pas laissé de commentaire.Steve W.
Uhaul had lots of cosmetic damage, worst I have seen since renting from this location. Key fob of van was missing its unlock button so always had to unlock with the key. Also, associate that completed my reservation at the counter is telling people you have to provide proof of your insurance to not buy the damage coverage, if you don't have proof you have to buy the coverage. I'm sure that's not a best practice but a shady was of forcing up sales to those that don't rent often.JORDAN R.
Le client n'a pas laissé de commentaire.Mary T.
Le client n'a pas laissé de commentaire.Guy G.
Very impressed with the service! Quick, kind and organized!Sarah J.
Le client n'a pas laissé de commentaire.Richard B.
Second time using this location, staff is always helpful and professional. I don't feel the need to rent vans or trucks from any other locations!!!Letise E.
Le client n'a pas laissé de commentaire.James R.
Even though keys weren't in the usual place. The employee apologized for the mistake and changed my vehicle to another that wasn't being blocked by another vehicle in parking lot. Both employees George and Rachel are outstanding with how they interacted with me.Brian K.
Le client n'a pas laissé de commentaire.tempa D.
Fuel out was marked as 1/2 but was actually 3/8. I should have caught this, but U-Haul should have been more accurate.Christopher S.
Le client n'a pas laissé de commentaire.WAYNE C.
Le client n'a pas laissé de commentaire.Wayne C.
Very friendly stuff..MARIO V.
Le client n'a pas laissé de commentaire.Thomas A.
Le client n'a pas laissé de commentaire.MOSHE D.
Excellent and very friendly customer serviceJOSH R.
Le client n'a pas laissé de commentaire.Paul H.
Le client n'a pas laissé de commentaire.Victoria D.
Le client n'a pas laissé de commentaire.Frank E.
Le client n'a pas laissé de commentaire.Donovan W.
Le client n'a pas laissé de commentaire.Nick V.
Everything was superstar.JAYESH P.
Le client n'a pas laissé de commentaire.Barbara D.
Left me a 1/4 tank and then Over charged me for gas when i filed it back to where it was. Never using these scammers again. Didn't even give me the 2 dollys i paid for.Dante T.
All the gentleman there were kind, prompt, and professional. The check in and check out process was seamless and efficient. Moving can be stressful, but the team at U-Haul on Dempster made this process pleasant. MerciKenya J.
Le client n'a pas laissé de commentaire.robert B.
Le client n'a pas laissé de commentaire.Vassilios L.
Le client n'a pas laissé de commentaire.Camille A.
Martell and JD were of great assistanceTasha B.
Very bad experience with the crew don't help whatsoeverMiki K.
My truck was terrible and broke, resulting in us almost dying. The wheel came off. I am thankful we are not dead or caused any harm to anyone else.Allen T.
Le client n'a pas laissé de commentaire.Kennya D.
The van reeked of cigarette smoke to the point that we had to send a care with our crew because of smoke allergies. Better cleaning and airing out the vehicles would be nice.John P.
It took a long time to actually get our van. Everything I had entered in the computer before arriving had to be reverified for some reason. Then it wasn't clear what van we'd been assigned. I would understand if I had just walked up but taking the time to enter all my information prior to arriving didn't seem to save any time at the counter. Very nice people there and helpful. No line, either. Van in very good shape with excellent safety features, appreciated.Michael G.
Le client n'a pas laissé de commentaire.Akeem S.
Drfivers door needs a little work---does not shut easilyWILLIAM L.
Service kind of poor. 3 guys working all on their phones and nobody greets the customer. Had to find my own electrical connector from another trailer.Mike M.
Change your horrible policy regarding the quantity of gas in the gas tank. Having to refill the tank to levels like 7/8 or 5/8 is terribly inconvenient and obviously favors U-Haul, since it's so easy to overfill and pay for gas I didn't use. Please just do like every other car/truck rental does and have the tank full and require it to be returned full!Richard W.
Good clean safe convenient storage locker. My only complaint is storage is much more expensive in Chicago than in other places.andrew z. | Expérience générale
Seamless and easy Thank youSimon W.
Le client n'a pas laissé de commentaire.Thomas H. | Expérience générale
Le client n'a pas laissé de commentaire.Karen H.
Very well maintained facility with easy check in and out procedure.FILIP M.
Le client n'a pas laissé de commentaire.Suzanne V.
its fineJose T.
The associate that took care of me at the desk and the one that hooked up the trailer was great the manager was rude not really helping anyone until there was a long line plus when I called to let them know that the trailer had issues and asked to switch the trailer I was told no either to call roadside service or try a different location the three locations that I called refused to switch it out so I had to call roadside they basically rewired the trailer which took some time it is really sad that even with the wires hanging down they still said it was fine to rentJASON S.
Super smooth rental and return. Staff is professional and kind.Fiona B.
Outstanding customer service very happy with everybody there.Thomas H.
Le client n'a pas laissé de commentaire.Ellen C.
The whole experience was a farce. The online check in is utterly unworkable. It ended up asking for verification details, such as an employer to call (on a Sunday), a lease agreement (I'm a homeowner) or a passport (why would I have that with me). I ended up having to go inside. I wanted to waive the insurance as my credit card provides me with insurance, but I was asked for a policy number which I do not have since that's not how that works. As a result, my bill was twice what it should have been. I will definitely be looking elsewhere in future.Daniel R.
Le client n'a pas laissé de commentaire.Kevin S.
Le client n'a pas laissé de commentaire.Steven O.
Suggest a proper fitting for the hitch. It need to be turned 180 degrees for a taller set up per suggestion at the drop off.Neal C.
Le client n'a pas laissé de commentaire.Ninous M.
They have always been friendly and helpful.MARY-JEAN E. | Premières impressions
Le client n'a pas laissé de commentaire.Howard R.
Need better custumber serviceLuis G.
Le client n'a pas laissé de commentaire.John R.
Nice peopleBILL D.
Le client n'a pas laissé de commentaire.Michael C.
Le client n'a pas laissé de commentaire.Edward V.
Le client n'a pas laissé de commentaire.Thomas W. | Expérience générale
Everyone who helped me was so kind. Really good experience.Maria T.
Nice one just continue with normal maintenance, thanksAdeniyi A.
Le client n'a pas laissé de commentaire.George P.
Le client n'a pas laissé de commentaire.John S.
Le client n'a pas laissé de commentaire.Dolerios A.
Le client n'a pas laissé de commentaire.Richard K.
Le client n'a pas laissé de commentaire.Andrew G.
Le client n'a pas laissé de commentaire.Mario R T.
Super easy experience. Friendly person helped me, got my truck, and was on my way. Truck was fine for my needs, as expected. Convenient hours. Would use them again for sure.Howard G.
Le client n'a pas laissé de commentaire.Olamide K.
Le client n'a pas laissé de commentaire.David M.
Le client n'a pas laissé de commentaire.Shlomi F.
Le client n'a pas laissé de commentaire.Todd D.
Le client n'a pas laissé de commentaire.Claire C.
Le client n'a pas laissé de commentaire.Ruby A. | Expérience générale
Le client n'a pas laissé de commentaire.Taylor D. | Premières impressions
Le client n'a pas laissé de commentaire.RONI B.
Le client n'a pas laissé de commentaire.Aaron C.
The staff were very friendly and accommodatingCarolyn F.
Staff were nice. Equipment was standard u-haul -- no issues.John D.
Le client n'a pas laissé de commentaire.Alexandre L.
Truck was older. No backup cam. It would have helped. Interior was worn, but clean. Clearly an older van. Hope next time it's one of the newer ones.Robert F.
Thanks for the clear communication and responsiveness!Frank L.
Le client n'a pas laissé de commentaire.Van H.
Le client n'a pas laissé de commentaire.Joanna D.
Le client n'a pas laissé de commentaire.Megan C.
Great serviceOladayo A.
Le client n'a pas laissé de commentaire.wayne L.
Great customer quick serviceMatthew H.
Le client n'a pas laissé de commentaire.MEGHAN B.
Le client n'a pas laissé de commentaire.Amin V.
A special thank you Mr. Jackson & the crew . Very helpful in picking the right size storage for me.much Appreciated, Warm regards Ms. FulliloveEvanella F. | Expérience générale
Le client n'a pas laissé de commentaire.may I.
Le client n'a pas laissé de commentaire.JOSEPH S.
Lower your one way trailer price and we would use you way moreGlenn B.
worker know their job...with interestRAPHEAL S.
Great help and good humored.kristine M.
Electronic check in is difficult.Violet J.
Le client n'a pas laissé de commentaire.Paul G.
Le client n'a pas laissé de commentaire.Muhammed S. | Expérience générale
Le client n'a pas laissé de commentaire.Sofia B. | Online Move In
I had a hard time getting in I slide my card and they asked for a access code I do not have a access code how do I get in? After I slide my cardDiana L. | Premières impressions
We needed space for summer storage of our NU student's stuff. Easy to reserve, fairly priced, clean units, and online billing was easy. See you in Summer 2023!!Darien W. | Expérience générale
I was disappointed when I went to claim the free 30 day storage offer, only to find out that I had to purchase a $12 lock that I did not need and a $20 insurance policy that I did not want. Otherwise, it was a good experience.Beverly H. | Expérience générale
Price could have been cheaper as I feel I overpaid vs. comparable unit storage services in my areaMatthew B. | Expérience générale
The manager/owner Martel is a wonderful person very helpful and deserves a 5 star rating of his own. Most of the staff is responsive and helpful too.France J. | Expérience générale
I had an incident with one of your employees. I came to start unloading my storage unit and there are supposed to be 4 parking spaces available for paying customers, but those spaces were filled with trucks. I started to park on the opposite side and was told under no circumstance could I park there. When I questioned it I was told that I would have to park on the street. I'm partially handicapped I this was totally wrong. As a paying customer there always should be parking on the lot by the storage facility.PATRICIA S. | Expérience générale
Service was greatPATTY W. | Premières impressions
The best Uhaul location I've dealt with. Storage was clean and pest-free, staff was kind and friendly, and even when I had trouble with after-hours access, their GM called back quickly and helped.Amy K. | Expérience générale
Parking is a mess at this location. I tried to find parking and was told, in an unfriendly way, that my truck would be towed. It would be more helpful to recommend a place to park than threaten a towMatthew W. | Expérience générale
The unit was very humid and upon retrieval of items, found mold on some furniture pieces and water marks on mattress on box spring.Daniel R. | Expérience générale
Le client n'a pas laissé de commentaire.MEGAN N. | Premières impressions
Meeting Tyler was the best experience a customer can have,He went out of his way to explain things and took his time to even walk me to my storage # I have rented others but never had the experience I had at U Haul because of Tyler Thank you Tyler for taking your time out to help me Jill SwiechJennifer d. | Premières impressions
The heat - good lord, the heat. It was suffocating in the facility. Otherwise, amazing service.BRIAN H. | Premières impressions
Had a locker at this location for about 18 years, never had any problems.CHRISTOPHER C. | Expérience générale
The staff was very helpful from the maintenance service (older gentleman) department, the car hatch hookup gentleman so patiently nice, Dj at the service desk so many other people I did not get all the names, overall professional and people friendly. MerciCLAIRE H. | Expérience générale
Le client n'a pas laissé de commentaire.Linda M. | Expérience générale
Le client n'a pas laissé de commentaire.Paul L. | Expérience générale
Great team!LEANITA B. | Expérience générale
Computer was downGregory H. | Expérience générale
Helpful service by Martel and storage unit was spotless.Darien W. | Premières impressions
Le client n'a pas laissé de commentaire.Jay G. | Premières impressions
The staff was very professional and helpful . My first time using a storage unit..ROBERT L. | Expérience générale
Terrible experiencedowwson a. | Expérience générale
This is my third time renting a unit through your facility, and the staff is always wonderful. I would not hesitate to come back again and again.Geordan T. | Premières impressions
Easy to get in and great serviceJames G. | Online Move In
Le client n'a pas laissé de commentaire.Leslie S. | Premières impressions
Le client n'a pas laissé de commentaire.Diana L. | Expérience générale
Le client n'a pas laissé de commentaire.Saunders S. | Expérience générale
Le client n'a pas laissé de commentaire.Dawn O. | Online Move In
Le client n'a pas laissé de commentaire.Nikolas K. | Expérience générale
Mr. DJ was very nice & helpful with picking my storage space , I appreciated that so much it was very helpful plus he demonstrated the sizes .Evanella F. | Premières impressions
Ty very much could not and don't use any other storage facility but u haul or truck when movingLordine K. | Expérience générale
Responsables de su trabajoTOMAS O. | Premières impressions
Employees were very helpfulNORKEYTA W. | Expérience générale
Le client n'a pas laissé de commentaire.ESTHER U. | Expérience générale
Le client n'a pas laissé de commentaire.Sein M. | Expérience générale
Le client n'a pas laissé de commentaire.Marlene N. | Expérience générale
Great placemSandra W. | Expérience générale
Helpful friendly staff. I had to make a change with the storage unit after seeing it and staff was very helpful and changing it right away. Also my key card wasn't working after the change, so they were very helpful and polite in helping me with my access card.ALEXANDER B. | Premières impressions
Definitely would recommend a little later access to the unitsNORKEYTA W. | Premières impressions
Would not have chosen any other company.Lordine K. | Premières impressions
Great storage facility, excelpent location, helpful staff!Susan M. | Expérience générale
I'm Still A Good Experience, N Have 1 Other Space There.Nikki D. | Expérience générale
Thanks to Becky Rodriguez for working with me at a so difficult time helping me so I was able to keep me a storage unit and the supervisor at Evanston uhaul helping me find a smaller unit. Thank you Diana Logan 847-997-9969 email firstname.lastname@example.orgDiana L. | Expérience générale
Le client n'a pas laissé de commentaire.ELIESER D. | Expérience générale
Le client n'a pas laissé de commentaire.Diana L. | Premières impressions
The staff was helpful. It would be better to have more and/or larger trash cans around. However, when I first got to my location, there a man, half dressed, passed out in the unit near the one I would soon use. That was pretty scary. Glad he's alive, so I wouldn't say I felt safe.Renuka P. | Expérience générale
Extraordinary thoughtful staff helped me consistently whether for renting a truck or renting storage space. I was blessed by their patience as well as expertise!KIM W. | Premières impressions
Useful and exactly what I needed for the summerOlivia J. | Expérience générale
MerciOmer B. | Premières impressions
Le client n'a pas laissé de commentaire.Eladio M. | Expérience générale
I gave an average rating because when I first rented I thought it automatically came with insurance not knowing. There was a disaster and I lost a lot. Lesson learned. After getting over that, and no other choice for the remainder of my items things went smooth and the storage facility turned out to be one of the best places to have my things at. However, beware! Never get a unit without insurance. I lost valuables without any compensation. Purchase Insurance!!!!Donna R. | Expérience générale
I had a slight issue with billing but all's well that ends well. The crew on dempster are excellent!Michael M. | Expérience générale
Staff was very fast and awesome with being very helpfulRuben D. | Premières impressions
Le client n'a pas laissé de commentaire.Mark F. | Premières impressions
Le client n'a pas laissé de commentaire.MICHELE S. | Premières impressions
That was the most efficient and prompt rental of a storage unit. The price was good and the facility was clean.Earl C. | Expérience générale
Both employees I dealt with was extremely helpful & friendly.Olga R. | Premières impressions
Le client n'a pas laissé de commentaire.RICHARD G. | Premières impressions
Thanks so much.Nikki D. | Premières impressions
I didn't catch the name of the person that helped me but in he was just terrific! His name was Jorge Morales and his smile was infectious.Michael M. | Premières impressions
Le client n'a pas laissé de commentaire.walter w. | Premières impressions
DJ and the team at Evanston location were friendly professional.bennie w. | Expérience générale
Parking at the loading area could be a little close for comfort when other rental equipment was presentEdmund L. | Expérience générale
One of the worst experiences i have had, the staff member with braids i forgot his name always in a rush, gave a size of storage room that was supposed to be bigger and struggled alot to fit all my belongingsBrian r. | Expérience générale
Le client n'a pas laissé de commentaire.candace B. | Expérience générale
Le client n'a pas laissé de commentaire.Erykah N. | Online Move In
The only problem I had with this shopping Evanston is that they didn't have any lockers. Which is not their faults apparently a lot of people have a lot of storage. But the manager there Adam and the assistant manager Trevor were absolutely awesome. I would go back to that store specifically just so I can deal with those two guys. Thumbs up to both of you.Marymargarette G. | Expérience générale
No one there was below average they were all excellent it's just the fact that you had no storage units that was below average but hey that's what you're supposed to have your business filled and I get that it was just hard to find a locker yesterday.Marymargarette G. | Premières impressions
Le client n'a pas laissé de commentaire.Charlotte W. | Expérience générale
Le client n'a pas laissé de commentaire.Kristin R. | Expérience générale
Overall very satisfied.OWEN D. | Expérience générale
Le client n'a pas laissé de commentaire.Khin Wai H. | Online Move In
Le client n'a pas laissé de commentaire.Rodney A. | Expérience générale
Le client n'a pas laissé de commentaire.Jennifer L. | Online Move In
Great facility, friendly, helpful staffZafiro P. | Expérience générale
Staff is friendly and knowledgeable and very helpful in getting me set up with my storage unit. I highly recommend themZafiro P. | Premières impressions
Le client n'a pas laissé de commentaire.Peter G. | Premières impressions
This is a secure place to store things, but think it was too expensive for me and my family. Thanks Adam for being so helpful over the past year as we stored our things. I am grateful that you are the manager there.John P. | Expérience générale
Le client n'a pas laissé de commentaire.MEDARDO G. | Expérience générale
The young man who helped me was fantastic! He was so helpful and kind with impeccable manners. Just a wonderful and customer service. I'm so grateful for his assistance and beautiful nature.Lori R. | Premières impressions
ExcellentCJ B. | Expérience générale
Le client n'a pas laissé de commentaire.Przemyslaw K. | Expérience générale
Le client n'a pas laissé de commentaire.GIAVANNA J. | Premières impressions
The storage unit I was assigned was very close to the door so that we could move things in and out easily. I felt very secure leaving all my belongings there for two months while I looked for a place to live. When it was time to move out, I was very happy with the professionalism of the staff and especially the manager, who was very helpful. Thank you for an awesome experience.Linea E. | Expérience générale
Lillian was so very kind, friendly, and helpful, answering our questions very patiently. She was knowledgeable about your facility and took the time that was needed to be sure that we had a good experience. Thank you to her for making this necessary storage-season for us so pleasant!Denis F. | Premières impressions
Le client n'a pas laissé de commentaire.Susan R. | Expérience générale
Le client n'a pas laissé de commentaire.Dennis G. | Expérience générale
Le client n'a pas laissé de commentaire.RONALD T. | Premières impressions
Le client n'a pas laissé de commentaire.Claire M. | Premières impressions
Excellent service. Very friendly and helpful peopleJerzy C. | Expérience générale
Le client n'a pas laissé de commentaire.Thomas D. | Premières impressions
Le client n'a pas laissé de commentaire.Nancy S. | Expérience générale
Very kind staff which was much appreiated because the UHAUL for Fresno, CA and the 800 number were not too helpful. Great end to a terrible experience since the time of my booking. I appreciate the Evanston staff!Alexandra C. | Premières impressions
Le client n'a pas laissé de commentaire.Claire H. | Expérience générale
Staff is difficult to get a hold of on the phone. I left numerous messages regarding my move out and no one ever replied.Kira F. | Expérience générale
Le client n'a pas laissé de commentaire.john m. | Expérience générale
Le client n'a pas laissé de commentaire.Joel D. | Expérience générale
Le client n'a pas laissé de commentaire.Tina/Michael W. | Premières impressions
Easy unloading in the dock. Elevator worked and held 3 carts at a time. Carts were nice. Easy to work and finished rather quickly.James-Grant R. | Premières impressions
Thanks Adam!Michael K. | Expérience générale
George and Adam were very helpful! ThanksMichael K. | Premières impressions
Great service!Linda M. | Premières impressions
I have been a loyal renter since 4/11/11, more than 8 and a 1/2 years. UHS has been terrific and helpful. Merci.LINDA M. | Expérience générale
Great Customer ServiceBarbara M. | Premières impressions
Good facility.Susan M. | Expérience générale
The Manager Adam makes serious errors promises to correct them & never keeps his word. He tried to clean it up w/free rent but that won't cover ANYTHING I LOST due to water damage HE KNEW ABOUT BEFOREAyesha H. | Expérience générale
The roof is in disrepair & the General Manager Adam is aware of the issue yet, still allowed units that are directly affected by this issue to be rented to customers. He didn't include my insurance.Ayesha H. | Expérience générale
I appreciate the service and consideration given by U-Haul during my storage tenure. The facility should have bolt cutters available to cut locks in case customers lose their keys.AUDREY H. | Expérience générale
The worker Martel was very helpful and respectful gentleman to my elderly mother and very Patient with wonderful customer service.Shawona T. | Expérience générale
Super Service in Urbandale, IA and Evanston, ILJerzy C. | Premières impressions
1Dennis G. | Expérience générale
All workers was very niceyaneek f. | Expérience générale
Bad customer service. Central Uhaul takes no accountability for customer satisfaction. Do not use this company in the Midwest region, I'm having to go to arbitration to get a refund.dennis k. | Premières impressions
I paid for a climate