Évaluations des clients U-Haul Moving & Storage of Evansville

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Evansville

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Gamal P. le

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Overpriced

Micheal H. le

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Le client n'a pas laissé de commentaire.

diane F. le

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Excellent customer service! We really didn't have the extra $$ to rent but was something we had to do. She gave us a complimentary discount, which was extremely appreciated!

David J. le

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Le client n'a pas laissé de commentaire.

Krista B. le

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THe only thing that would have increased my rating would have been to have lights inside of our unit. There were none so we bought battery powered lights to stick up on the wall so we could see.

Stanley B. le

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Customer service was above excellent!!!! I was very nervous about pulling a trailer to move my son to college, your customer service took care of me and set my mind at ease!!!!,everything was totally awesome, again thanks so much!!!!!!!

Edward G. le

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Le client n'a pas laissé de commentaire.

William M. le

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Le client n'a pas laissé de commentaire.

William B. le

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Le client n'a pas laissé de commentaire.

james W. le

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Le client n'a pas laissé de commentaire.

John C. le

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Le client n'a pas laissé de commentaire.

Gregg F. le

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Do something about the 3 min time out on the help chat. And the app and online check in suks .

Karlie S. le

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The truck was so dirty! I have used 2 other uhauls, but this truck was beyond disgusting and smelt of cigarettes so much that it gave me a headache. The employees were al very rude and treated me like I was stupid. Not only that, but when I received the uhaul, it did not have half a tank like stated. It had a quarter of a tank and then I was asked to bring it back with how much gas was in it. Okay, I bring it back with a little over a third of a tank BECAUSE THAT IS HOW MUCH IT HAD WHEN I GOT IT, and they charged me for gas because it wasn’t at a half a tank. But why would I fill it up, when it wasn’t filled up for me? I’m never coming back to this location and going to have to rethink before I use uhaul again.

Thomas G. le

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It did not have all the equipment that I asked for it was missing a 4 wheel dolly. It had over a week to get the equipment to the sight

Shelby S. le

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Le client n'a pas laissé de commentaire.

DEANNA H. le

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We have been getting charged weekly for a vehicle we haven’t had fit two months. Pay VERY close attention to your invoices.

Brett M. le

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Le client n'a pas laissé de commentaire.

Ronald K. le

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Le client n'a pas laissé de commentaire.

Shirley A. le

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The workers were very friendly and answered all our question. We will be Back again. Thank you...

Chris H. le

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Murphy's law in affect, the truck had a short in the electic system, but the road side people & the instore people we absolutley fantastice, they got me in a different truck & I highly reccomend this store

Sheila W. le

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I was told at pickup that I would be able to drop off the auto transport trailer earlier than the truck. I was unable to do that when I tried. I called the pickup location while still at the drop off location. The pick up location personnel again told me I could drop the trailer and keep the truck. I even had the pick up location on speaker phone. Still the drop off location would not receive the trailer without the truck. The situation was a bit confusing. I still don't know what the correct answer is.

Tameka W. le

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No issues with the vehicle however the return process was excessive and the crew is always shorthanded the person behind the counter needs to get up and assist the person taking returns and handling pick ups when the other co worker is on lunch. We waited in the cold outside for 20 mins for someone to just check our truck back in I had to go make the man behind the counter get off his rear end and help the guy outside who had 2 pick ups and 2 drop offs at the same time. Ridiculousness at its finest especially when I'm paying movers by the hour who were waiting for me to return the truck.

Herb N. le

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Le client n'a pas laissé de commentaire.

Christopher B. le

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Great just the way it is.

Kamren P. le

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The guy at the desk could be a bit more helpful and explain stuff in detail instead of giving a blunt answer that makes you question why he’s in customer service. The return of the vehicle the man and woman was great but the checking our u-haul sucked. He should put his phone down so he can focus a little better.

James C. le

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Le client n'a pas laissé de commentaire.

Armen G. le

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Le client n'a pas laissé de commentaire.

Demario F. le

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Le client n'a pas laissé de commentaire.

Michelle S. le

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Le client n'a pas laissé de commentaire.

Kimberly M. le

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Went to pick up trailer on 1/18, the trailer we reserved could not be used because it had a nail in tire. Gentlemen stated closest trailer was in Owensboro Kentucky 50 miles away. He did not say he was sorry. When we walked away he said we could rent one the following day. He was not personable at all. The service at this facility is awful!!!!!!

Monica B. le

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I rented a storage unit and my rent was paid until the first of February. I moved everything out the second week of January and they wouldn't give me a refund.

Rachael K. le

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Le client n'a pas laissé de commentaire.

James P. le

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As always Friendly staff Great equipment No issues

Andrea S. le

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Le client n'a pas laissé de commentaire.

Travis H. le

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The truck that was rented to me had the steering column broke and not put together properly. The steering wheel was not aligned, and it made the truck very dangerous to drive. The transmission was grinding when switching gears. I have rented many uhaul trucks, and a few from this location with no issue. But the truck I rented recently was an accident waiting to happen. I took pictures and videos of the truck in question. I was a truck driver for a year, and I did not feel safe in this equipment.

Jessica D. le

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The online picking up was not easy.

Shannon U. le

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So easy to reserve and return online! This location best in Evansville. Friendly even at 7am lol. You helped make a stressful experience manageable. Thank you!!

Jason H. le

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Le client n'a pas laissé de commentaire.

Jacob R. le

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Trailer was clean and in seemingly brand new condition.

kevin S. le

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During phone call to place order request and while checking in at Store, no one mentioned anything about a charge for use of a credit card for payment - and, during the phone conversation a credit card was required. Not happy about an extra charge that was not agreed too..

Dee C. le

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The employees tried to assign an old beat up, rundown truck with high mileage for a long move. When I indicated that I wouldn't accept it, he lied and said it was all they had on the lot. I told him that there was a newer Ford around back and he proceeded to help another customer. When he got back to me, 3 customers later, he said that he sent big trucks out for long moves in that condition all the time.

Judith S. le

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We do d not receive a dolly. I called when this was discovered but don't know if I was charged for one or if credit was received. WOW hasn't gotten my service reconnected and this was a week ago. Life moves slow without Internet or phone. Had two charges and I don't know what the $7.00 plus charge was for. I don't gave a landline connected and my cell battery is constantly low. Judith Stock

Mark C. le

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Le client n'a pas laissé de commentaire.

Patricia D. le

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Very helpful an quick

Leroy B. le

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Le client n'a pas laissé de commentaire.

susan J. le

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Very friendly!

hamzeh E. le

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Le client n'a pas laissé de commentaire.

John A. le

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I had reserved an appliance dolly online and that reservation was confirmed, I arrived at the store and no appliance dolly was available and I had to move a refrigerator, I was offered a utility dolly, which I used and the move was dangerous without the proper equipment, luckily we worked it out because we had no choice. I am extremely disappointed and I don’t feel like I can trust a uhaul reservation ever again, I am very unhappy.

SUE P. le

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This was my third time using this facility, staff was always friendly and I felt my things was safe there and it was always very clean.

Cory E. le

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Return was done quickly.

James M. le

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VERY HELPFUL AND EXCELLENT SERVICE. PRICE WAS GOOD.

Jennifer H. le

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I still do not have a final bill and the truck was returned 6 hours ago. I keep getting the same copy of the contract. I am due a credit for overpayment and I can’t get anyone to help me with this direct location. The local number feeds back into the mail uhaul number apparently. Not happy with this experience at all

Mark S. le

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well for one I had the vehicle back at one day like I said they charge me for 3 days they first tried to charge me for gas that I didn't even when he's supposed to put in there and some other fees and today get right back with me and hear it's been 2 days now done made my credit card go over cuz it was one of my small ones no I wouldn't recommend this place to nobody to the manager to call me right back right piss poor if you ask me

Joseph W. le

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When someone rents the truck For the day only charge them One day don’t set time limits on it

Kinch W. le

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Le client n'a pas laissé de commentaire.

Richard M. le

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Le client n'a pas laissé de commentaire.

belinda L. le

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Le client n'a pas laissé de commentaire.

Harry K. le

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Le client n'a pas laissé de commentaire.

Armen G. le

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Le client n'a pas laissé de commentaire.

Noel C. le

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No ramp on truck. Charged for 2 days when I only had it for 1. Manager didn't check the cameras showing the truck returned the very next day. Don't recommend this uhaul dealer. Have rented from other uhauls and had a much better experience.

JOHN D. le

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Made a reservation over the phone with Nathan. He was great. But had to drive from Evansville IN to Henderson, KY to pick up my equipment. Talked with the scheduling manager to change this but to no avail. Needed 2 furniture dolly’s but the Henderson, KY location only had 1. Was told this location at Riverside in Evansville had the other. Showed up and they didn’t have it. Had to buy one! With no discount or deduction to my overall rental fee.

Robert F. le

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Pay your people more so you don't have to hire and train new ones constantly. Provide vehicles with gas tank full, this cuts down on confusion and is better for the customer.

Roxanna I. le

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I can’t think of anything.

Rebbeca L. le

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Le client n'a pas laissé de commentaire.

Kaitlyn J. le

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The equipment I rented was not on the truck as it said it would be. After asking 3 different staff members to make sure I didn’t get charged for them, I still got charged for them. The fourth person I asked, told me I will get a refund.

Amanda W. le

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Le client n'a pas laissé de commentaire.

michael N. le

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always well organized and efficient, store is clean and staffed with competent people, This location is model store

John W. le

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N/A

Cheryl M. le

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Everyone Was Excellent! Thanks so much for all your help! Employees were friendly and so helpful!

Justin D. le

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Le client n'a pas laissé de commentaire.

Dave S. le

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Maybe this location was just having a bad day, but the equipment I ordered was not in the van. As a result, a ten minute job took two hours due to tracking down the appropriate equipment.

Gary K. le

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Le client n'a pas laissé de commentaire.

Sarah D. le

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Le client n'a pas laissé de commentaire.

Angela G. le

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The location was not a problem at all however the call center confirmed my reservation for Noon over the phone and when I went to pick up the Uhual she had made my reservation for 4:15. This caused a huge inconvenience for me. The location offered me a larger Uhaul at a earlier time but for an additional charge which I was not willing to pay for someone elses mistake. I should have been given the larger Uhaul at the same rate.

Christina C. le

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The back was really hard to close, and the ramp took 2 people to pull out because it did not want to pull all the way out, and when you have to push ramp back in it took literally 3-4 tries to get it all the was in it was extremely hard to get it in all the way. When returning the truck I couldn't do it by phone, and when I called to get help I waiting on hold for 25 mins before I gave up on calling so I left the key and the contract in the box and left. I was not completely satisfied with this service because I move myself as a single mom and having to call my neighbor for help to put the ramp up and down was completely embarrassing.

Earl B. le

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Le client n'a pas laissé de commentaire.

Melissa H. le

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Le client n'a pas laissé de commentaire.

ARMEN G. le

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you need to improve your software that rents vehicle. The software kept on freezing on employees. it took them 30 minutes to do the paperwork in order to do the rental.

Jerome B. le

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Le client n'a pas laissé de commentaire.

Ronald A. le

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Le client n'a pas laissé de commentaire.

kathy W. le

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Le client n'a pas laissé de commentaire.

Tony A. le

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Le client n'a pas laissé de commentaire.

Fidel L. le

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Excellent

Levi G. le

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Great over service.

Mark C. le

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Le client n'a pas laissé de commentaire.

Caleb G. le

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Very satisfied with UHAUL! Very helpful and very nice!

Mitchell S. le

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Great service!

James L. le

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Le client n'a pas laissé de commentaire.

tonda p. le

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The climate control storage was clean and well kept. It was well lit and access was 24 hours. I would get a climate control storage unit any time. The staff was most helpful and courteous.

Neil J. le

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Le client n'a pas laissé de commentaire.

Samuel B. le

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The staff inside were horrible and unfriendly and the inside of the truck smelled like an ashtray. It was almost unbearable until we aired it out and put in an essential oils diffuser. The guys working outside to hook us up were friendly and professional.

Lauren H. le

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There was only one person working the counter and several people in line so it just took a long time to return the truck. The girl who was working was great and doing a great job but it was just a lot of people for one person to be taken care of so that would be my only complaint

Chya C. le

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The truck was VERY CLEAN. The location was very clean also. The mobile check in is a little tedious, especially since I still needed to wait once I got inside. I could have went in and had them do the process for me. But...the location was well maintained

Micha E. le

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The man that helped me to my storage unit was very helpful. Nathan was also very helpful. The older man working the computer was slow with helping and didn’t really know how to do my transaction.

James C. le

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Le client n'a pas laissé de commentaire.

Brittany F. le

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Le client n'a pas laissé de commentaire.

christine W. le

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Le client n'a pas laissé de commentaire.

Kieth M. le

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Le client n'a pas laissé de commentaire.

Timothy Z. le

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The drop off after hours is a hassle. The online check in has too many steps to go through.

Kent T. le

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Le client n'a pas laissé de commentaire.

Jeff B. le

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Le client n'a pas laissé de commentaire.

Dan W. le

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Great facility and extremely clean. Highly recommended.

James W. le

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Checkout at the counter was painful and slow There were fees that weren't disclosed at the time I reserved this rental. The truck was in poor mechanical condition. The steering wandered all over. Probably the Toe setting on the steering axle. The haul/ tow would not turn off. the final checkout part that was forced to my phone was painful, the pictures are hard to see and the website was painfully slow. The condition pictures weren't accurate and I had to dispute them which took forever to upload.

Byron H. le

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Had to pick it up at riverside, because of the henderson Ky location couldn’t guarantee the pick. Had to be in Nashville tn. On that Friday by 10 am. I will come back to riverside next time

Luis M. le

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The trailer I received had gaps, to the point where you could see the outside, in the corners. Also, this was the 2nd trailer that I had to get, since when I called to confirm the door opening size on a 5x8, I was told that the measurement I provided would clear in a 5x8, but it became evident that the person on the phone did not even decency to tell me they didn't measure it. I would of just gone there myself and measured it, before I got the wrong trailer and then had to come back in and get a 6x12.

Jeffrey K. le

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The customer service was excellent. In this instance, I don’t think any improvement was needed.

Brenda M. le

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I would recommend uhaul for storage and for rentals as well.

cherry t. le

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Amazing staff always helpful going out of their way to make sure we were safe and satisfied.

Vicki T. le

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I'm a long time U-haul customer and the convenience of online reservations are wonderful! I can schedule my time of pick up, arrive at the store, and obtain my reserved truck, hassle free!

Golden S. le

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Oh such great fast service. I was so surprised that it was so quick and easy. In and out. Same with the return. I have used U-Haul once in the past and the experience was bad, so it was a surprise.

john k. le

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Would recommend

Alan L. le

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Excellent

janice s. le

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Thank you so much for allowing me to storage my items at your facility. It really made my move so much better.

Britney M. le

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I would choose uhaul storage again if I ever had to move and store stuff

Valois V. le

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I will always use this u haul

Peter S. le

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HELPFUL STAFF

Rachel S. le

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no comments

Tammy P. le

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Very professional

janice s. le

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The uhaul staffs were extremely helpful and professional! I really appreciate their help. After a long day of moving, they really made day.

Douglas B. le

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Great team! Nathan is very customer focused!

Heather F. le

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Helpful staff

Britney M. le

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Very helpful and friendly staff.

Louanna M. le

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I'm the custioden at this facility so I can say nothing but good things about U-Haul.

Neal R. le

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Moved out because i found a unit closer to where i am stsying and it will be more convient for me when i need to get contents and move to znother area. Thank you

James C. le

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Awesome service

greg p. le

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I reserved a.c 10 x 10 x 8 climate controlled unit. Wehe Ik arrived, the unit I was given had a 4 x 4 x 6 air handler running through it effectively taking up @20% of the room. I had to pay for 100%

Kyle H. le

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I did not have a good experience here. While I accept some blame in my situation, the staff member was very misleading about terms of my rental. Maybe he didn’t want to take the time but it cost me.

Denise T. le

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My last experience overall this past trip was horrible. From the booking, several changes, last minute switch of pickup facility, the old transport given to travel 300miles, drop off eqmt & charges

Carl H. le

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very friendly and helpful

KENNEDY K. le

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I was dreading having to go to a storage unit and have to move everything and deal with my ex etc, but they made everything so easy for me and they were so helpful. Definitely recommend

chris m. le

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thank you.....

Amber S. le

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Na

john k. le

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Service was good and staff were very helpful

robert c. le

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1 was not told how to youse my access card (2plces to swipe) 2 lock was on my storage unit (told me when i come back tomarrow it would be fixed.3 next day nothing had been done,and your implyee was ru

KATHRYN R. le

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The staff was very helpful and welcoming!!!!

Laura H. le

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Never have had an issue out of this location. Friendly staff.

eventual j. le

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I would like to state the staff were helpful and considerate. I give a 10 for excellence to the service!! We found mouse nesting spots on my rugs couch clothing and mattress. Mattress left inside.

shelia m. le

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Rented a Uhaul to move to Florida tried to get a 10 foot Uhaul. Tried and tried to no prevail. Ended up getting a 15 foot Uhaul. I was worried I could drive it but it handle very well and gas mileage

Kimron R. le

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Stay was very professional, friendly and efficient

curtis z. le

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Need to warn renters that leaving box springs and mattresses in the energy controlled storage units will leave a stain on the box springs and mattresses if touching concrete.

gail m. le

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Efficient staff

Stacy F. le

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the gentleman that was waiting on me the first time that I came in to rent the first unit, before I upgraded was very efficient. He took care of 3 customers at once.

Yarilyn S. le

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All the people who work there were incredible! They went above and beyond for us. We have had previously bad experiences with U-Haul and they really made up for it. They had excellent customer service

shanda b. le

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Very understanding and helpful

Daniel M. le

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Rental fees are too expensive. Late fees are all so high. Majority of storage facilities in town let you make partial payments and gives you three months to claim or auction.secure facility is ogood h

MERIDETH C. le

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Very great service

Kimron R. le

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Professional, accommodating and courteous

NANCY S. le

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The best move out of 39 moves in 44 years.

Brenda M. le

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Customer service was great. The guy was very nice and helpful.

Johnny M. le

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excellent facility

JIM P. le

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No issues, very well kept, check out was a breeze. Highly recommend

Nicole C. le

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Easy to find location. Staff was amazing and accommodating to my needs in such a stressful time. Nathan and Dylan were amazing. Nathan and his staff were absolutely fabulous!!!!

Shiondra C. le

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Easy access to property and units. Nathan and Dylan were great and accommodating in such a stressful time. Nathan and his team are amazing.

Sara M. le

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Thanks

Angelica F. le

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Nice people and great facility!

John C. le

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Excellent facility

MYQUESA P. le

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Thank you Nate

Youlanda T. le

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I will rent again

Teresa V. le

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No comments

STEPHANIE C. le

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Will never rent again from uhaul & will not give recommendation to anyone. You do your customers wrong!

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