Customer Reviews for U-Haul Moving & Storage of Evansville

6 206 évaluations

1200 E Riverside Dr   Evansville, IN 47714
(Us 41)

(812) 477-5561

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(812) 477-5561

1200 E Riverside Dr
Evansville, IN 47714
(Us 41)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

SHEKAR M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHLEEN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHANNON K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ETHAN P. 
Évaluation :
5

I did an after hours drop off. Seamless.

CORBETT H. 
Évaluation :
5

they had 2 car hauling trailers and both were out of commision, had to rent a tow dolly

ROBERT S. 
Évaluation :
3

Very rude staff members

AUSTIN B. 
Évaluation :
5

Clean the windshield on the inside. Previous user must have been a vapor guy! Heavy film, hard to clean off , realized driving in heavy fog. Truck drove great.

RONNIE M. 
Évaluation :
4

I had a hitch installed in about an hour which I felt was very reasonable. A little more comfortable waiting area would be nice.

steve W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONYA A. 
Évaluation :
3

Katie, customer representative, needs to work on her customer service skills a little bit. She was not the friendliest person. Truck was ok it could've used a vacuuming but otherwise good.

Sara C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL R. 
Évaluation :
5

This uhaul had a small leak in the back right corner as you face the uhaul. Only a little damage to our itmes, not enough to turn in but the uhaul needs repair.

WILLIAM P. 
Évaluation :
4

Schedule location of pick up, not same as original assigned. Had to go 10 miles to another location

JAMES F. 
Évaluation :
1

First of all, don't cheat customer's on gas charges. When I returned the truck, I waited 20 minutes in the truck to be checked in. Eventually, two trucks pulled in behind me to be checked in. When a U-Haul rep finally came out, she went to the two trucks behind me, I found that very disrespectful. So I got out of my truck to ask her if I could get checked in. She told me if I had my gas was filled to where I rented truck at I could leave and she would email me the receipt. Something told me to take a picture of the gas gauge before I left. I did leave and when I looked at the eventually emailed receipt, I was overcharged for gas...I had it filled to slightly more from the way I received it. When I returned to U-Haul and showed them the picture of the gas gauge filled slightly better than the way I received it, The rep who I had talked to me before I left and who checked my truck in was seated beside the manager the entire time. I did receive the refund, BUT, neither U-Haul employee said ANYTHING to me the entire time. It was like I invisible or a ghost standing there. I was given the recipe but "I apologize" never came from anyone's lips. I can and will tell everyone I know about my experience at U-Haul, and recommend to my family and friends that use use Penske. This was a very horrible experience. I just copied this and I am posting it on Facebook right now.

TOD P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTHONY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
1

Roaches was in the truck, so I had to spray it down and then get all the water out before putting my stuff in the truck

Jordin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCUS J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janis S.  |  Premières impressions 
Évaluation :
5

Excellent Like Always

WILLIAM A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Soul Stride Logistics LLC K.  |  Expérience générale 
Évaluation :
5

Kathleen and Jaxson were very helpful and did an excellent job. Phenomenal customer service.

Jefferson C. 
Évaluation :
4

I have been using this location a couple times recently as I was in a accident and my truck Is in shop. Staff is extremely welcoming, friendly and helpful. Equipment was clean and ready.

Alex W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMES G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG K. 
Évaluation :
3

The truck was absolute junk! We were not at all happy with it.

NATHANIEL D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tanya B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa P. 
Évaluation :
3

Customer service reps were rude and unprofessional

Kelly S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BETTY W. 
Évaluation :
5

I can't think of anything to improve on as had a great experience. The reservation process was smooth, pick up detailed and easy, quality equipment, and great communication throughout. Employee Katie went above and beyond to help me feel comfortable and informed driving the truck, was kind and professional. She knew me by name when I returned and even paused her break to help me check the vehicle back in. She is a fantastic asset to your team and should be recognized for her good work. I'd definitely rent from here again in the future and recommend to others.

AMY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lori H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

cynthia v.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY E. 
Évaluation :
2

Train employees how to read mileage and also how to treat customers n quit being so happy to just take money off of your debit card.

MELISSA H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KAHLIL W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RAVI SHANKAR VARMA K.  |  Expérience générale 
Évaluation :
3

fix supply chain issues or customer expectations. i scheduled a hitch install a week out but it took 2 months to actually get it installed

Ian H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD H. 
Évaluation :
5

Great customer service, very friendly and Johnny on the spot!

PAUL N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

VIRALKUMAR P. 
Évaluation :
5

No improvement needed. Just let Jaxson take care of them and everything will be alright. He was who we dealt with for the pick-up and he was there for the drop-off as well. He was very professional, very helpful and had a great attitude.

MATTHEW W. 
Évaluation :
1

There's no lighting in the units which makes matters even tougher on you but the prices keep going up irregardless, so I can no longer recommend.

Dan D.  |  Premières impressions 
Évaluation :
5

Everyone at this location were wonderful and I recommend to everyone

STEPHAN M. 
Évaluation :
4

More desk help. Fix the credit card machine been broke for months

EVELYN H. 
Évaluation :
5

I don't know what you could do. Perfect is pretty hard to improve upon.

GLoria L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michele S. 
Évaluation :
5

U-Haul of Evansville is an "Outstanding Storage Facility"! We have used that facility (3) different times in the last (5) years for my Mother's personal items. Each time the service and staff have been "Great". This time was no different "Great Service" from all the staff, but I want to give a "Special Thank You" to a young man named Jackson. Jackson's help during this last rental of Unit #1235 was "Outstanding"!! Thank You! Jackie L. Thrasher

Jackie L T.  |  Expérience générale 
Évaluation :
5

Busy but I chose not to do the contactless...but got everything I needed and was on my way.

JOHN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
1

Woman working counter was rude. I checked in late but with plans to check in at same allocated time. She made a big deal out of it like I was in the wrong from doing work. I checked out vehicle with just over half a tank. They charged 30 $for gas to fill to 3/4 on return. Our non-profit is on a tight budget, so extra expenses, especially when unwarranted given I returned the truck with the same gas level, is not acceptable. To do the math, that means the 25 miles I drove minus the 7,50 $ in gas at 2,99 $/gal I put in before I returned (2,5 gals for an estimated 10 mi/gal) resulted in a mpg of -40mpg. Impressive it is negative mpg given the truck sat in a lot for 2,5 of the 3 hours I had in my possession. This was a bad experience with rude staff. I'll choose another rental company in the future.

JUAN T. 
Évaluation :
4

Explain the billing process a little better

JOHN H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cody S. 
Évaluation :
5

Nice customer service

ALEXANDER R. 
Évaluation :
2

The truck reserved for me had "problems" ( I don't think they could find the key) so they gave me one of same size. The horn did not work, a clearance light was out and one of the tires on the rear had very little tread which would not had passed if I had to go over a scale. I reserved 12 blankets but they only had 6 to give me. The lady at check in hardly had the time of day for me. The gentleman that checked the truck in at return was very friendly and helpful and was a good representative for the company.

DANIEL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS R. 
Évaluation :
5

My second mover offered one price and then said it wasn't enough.MovingMade Easy was annoying to deal with and lucky for me they pulled out of the deal just 2 days before delivery leaving me in the lurch. City Solutions delivered my pod and did an excellent job.

Toni M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOANN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD FRANK M. 
Évaluation :
2

When you look at equipment I was renting it showed a truck not a car dolly that I rented.

james H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KIMBERLY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

hollie C. 
Évaluation :
4

Exterior of truck no problem. Interior of cab was torn up

LISA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexsandra J.  |  Expérience générale 
Évaluation :
2

Everyone was very rude. To a surprising level. No greeting, not even a half-spirited attempt to seem friendly or professional. Everyone seemed put out that they had to do something though they weren't busy. Both the lady that checked me in and the guy that checked me out. The vehicle worked fine so… *shrug I guess?

Michael T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAYDAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERA H. 
Évaluation :
5

This store has always made my frequent moving easier

Tera H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Luke S.  |  Premières impressions 
Évaluation :
2

I returned my vehicle early but the employees checked it in almost 2 hours later charging me for 2 rental periods. Luckily I checked the receipt and it was resolved by corporate, but still not something I'd expect or recommend to a friend.

JOHN T. 
Évaluation :
3

The vehicle was damaged and the check engine light was on. The associate on duty when I picked up was clearly having a rough morning.

ROBERT H. 
Évaluation :
1

Bait and Switch! I received a verbal quote of 116 $then was charged 500 $at the pickup location. Customer service is of no help. They would not check recording of my call. Next stop better business bureau.

BARTLEY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS H. 
Évaluation :
5

Overall my experience with uhaul has been very good. My only complaint, the day I moved out of storage the bathroom was dirty.

LAURA S.  |  Expérience générale 
Évaluation :
3

I dropped off after hours. I had to use the App. The questions were on the app, but the app did not accept the photos that were required to complete the process. I simply walked away having tried for thirty minutes to follow the app. U-Haul is great in person and this place is the same way. The App and customer service on the phone is a joke and If you need that, stay away from U-Haul.

GARY H. 
Évaluation :
5

Very easy and simple.

JOE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madison M. 
Évaluation :
4

Do not use the Uhaul website to reserve a product. Call the retailer instead to make sure they have the product in stock. The place I reserved it from decided to close for the weekend and the reservation was moved to another pickup location that was out of my way. And he didn't have any product in stock to rent. That's what made it very stressful to an already stressful day.

TERESA H. 
Évaluation :
4

See comment above

Peter B. 
Évaluation :
5

Maybe have equipment already hooked up and ready to go outside of that can't think of anything personnel was nice and pleasant to work with

RUSSELL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOLLY S. 
Évaluation :
3

Customer service people r not friendly. Made me feel like I was bothering them. Had to pull the information I needed from them.

Toni K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SABRINA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

donald j.  |  Expérience générale 
Évaluation :
5

Truck was clean but maintenance light was on when I picked up truck so I assume truck needs maintenance.

JEFFREY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa H. 
Évaluation :
5

I was charged twice

ANTHONY J. 
Évaluation :
3

Handed the keys off and the gentleman in receiving said thank you.

Ryan H. 
Évaluation :
4

We were in a difficult situation. 300 miles from home and transmission problems with one car. Without prior notice, we walked in and rented a pickup truck and trailer to carry the vehicle within 20 minutes. Staff professional and courteous.

DENNIS S. 
Évaluation :
5

The windshield was really dirty inside.

SHAWN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES P. 
Évaluation :
1

They tried to double charge me. They changed my reservation and did not notify me. They said they would take care of the truck return and to just drop it off. I have an hour early and they charged me card for an extra day. I had proof of everything and I was due a refund however the one I received was the incorrect amount.

AUTUMN C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LYRIC M. 
Évaluation :
5

Excellent Customer Service n Inexpensive. Thank U

William A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICOLE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna L. 
Évaluation :
5

Everyone knew their assignments

HARLAN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia B. 
Évaluation :
5

Very nice experience at both locations

Raymond S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth V.  |  Expérience générale 
Évaluation :
2

The facility is always great but your workers are rude and not friendly at all

jeremy t.  |  Premières impressions 
Évaluation :
5

Very clean and nice

robert m.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tiffany B.  |  Expérience générale 
Évaluation :
5

Thanks a lot we did great

eddy j.  |  Expérience générale 
Évaluation :
1

Gm was terrible dealing with me also other customers

JaNathean U.  |  Expérience générale 
Évaluation :
3

Somehow, my reservation was lost and when my friend, who was my contact, went to measure a piece in storage, there was a lock on the door. It wasn't my fault, as I didn't delete the account or close it. It was UHaul's fault. I will credit the desk person with being very helpful and forthright. She didn't charge me for last month. But, now I can't use my old contact, who is a trusted friend and who has a key to the place. I was told I had to use a new one. This is preposterous. There was no reason for me change that was given and this person I have as my contact I have known well for over 15 years. Please find a reason and explain to me why I can't use the person I trust the most in my life as my contact. Mind you, he is a site supervisor for a security company and has passed multiple background checks for his jobs, so to that end, I'm angry. You get three stars because the desk person (I don't remember her name) was excellent in her customer service.

Frances B.  |  Premières impressions 
Évaluation :
1

Hours changed every day was over charged twice couldn't use my code to access my unit after 7pm and I paid extra for that as well as forces to buy 3 different locks throughout the whole experience my trailer didn't have the correct wiring so I had no lights on it which forces me to spend another 40$ on a special attachment was a horrible experience all around

Laura B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rebbeca M.  |  Premières impressions 
Évaluation :
2

The staff was rude and I was given a storage that had someone else's stuff in there and I paid for 24 hr access and still couldn't unload my truck til the next day . I have a video that they aren't doing what they promising in the ad

Angel h.  |  Expérience générale 
Évaluation :
4

Using uhaul is never a problem, same cannot be said about the staff. Equipment and van wise: the van was so much better than the truck and I will definitely be using it again. The storage was easy to get to and there was carts to help load it. I did not know I only made a reservation for the storage and the only problem I had was the lady (Jonnie) was really rude. Too much attitude and not enough caring. Other than that uhaul is the best at moving!

Michelle M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gina h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zerenia b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACY M.  |  Premières impressions 
Évaluation :
5

Both stores I visited in Elsmere ky as well Evansville In both very professional Females

Raymond S.  |  Premières impressions 
Évaluation :
5

I was happy with my prior experiences and even tho it was 15 or 20 yrs ago I thought I'd see if you could do it again. In fact it was this same Uhaul store I used as well. Place still looks clean and well maintained and I don't have much but feel comfy using yall again cause some these storage places are run down or often robbed lack of security. Hope I'm right and thanks yall!

mary m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan S.  |  Expérience générale 
Évaluation :
3

Thank You. Althea Young-Bennett

Althea Y.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tatiana A.  |  Premières impressions 
Évaluation :
1

There was mouse poop and roaches in my things after moving it out. I complained once earlier this year and it was ignored. When I was moving out the staff left the office and stopped answering the phones. They left the lock on my unit after I was paid up for over a week. No one noted that I left the facility even though I did inform them and the company attempted to charge me again. You charge a lot of money for my things to be messed up. The manager told me I should have paid extra for coverage for something that they clearly knew was going to happen. If I had been told it was a guarantee I would have, I guess. Katie wasn't interested in "resolving my dispute" but we will contact a lawyer concerning U-Hauls "pest free facility"

Devon B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTIN M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSHUA B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

donald j.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Maryann F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tommie j.  |  Premières impressions 
Évaluation :
3

One lady was pretty rude

JaNathean U.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

allen h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

laroma t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joanna g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lindsay b.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SUE P.  |  Expérience générale 
Évaluation :
4

Although the girl in the office was very efficient there was the need for another customer service employee. Was approx a 30 minute wait. The online checkin didn't work well. Also a female employee was to bring the truck around to us. After waiting an addl 25 minutes I walked back to find her sitting in a truck listening to the radio playing on her cell phone. I was not the only customer waiting. I preferred renting a truck in Jasper IN but was inconvenient to put the extra miles on it since the move was contained in Evansville IN. Pay for more help!!!! And the employee that did help me needs a raise. She was very knowledgeable and courteous while under stressful conditions!!!

Kathy O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kalemeia C.  |  Premières impressions 
Évaluation :
3

Katie treated me like she had a attitude with me for some reason didn't even give a map to show were my storage was! Did not appreciate her attitude!

LORNE A.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MYESHEA T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VANDA B.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

rosie n.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kaycee h.  |  Premières impressions 
Évaluation :
4

I rented the storage unit and my parents rented the trailer to help me move. My experience was fine but my parents had one incident. After hooking up the trailer my parents, and not the employees, noticed one of the rear brake lights were out. They brought it to a female employee's attention and was told that "it didn't matter because it was daylight."

miranda T.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tawanda H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john b.  |  Premières impressions 
Évaluation :
5

I used your trucks and other services several times last year alone. The office in Evansville knows how to treat. And care for people.BEST WAY POSSIBLE!!!. Thank you. Ruth Wilhite

RUTH W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pecola S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BOBBY S.  |  Expérience générale 
Évaluation :
5

The staff was incredibly helpful! They were so polite!!

DANIEL C.  |  Expérience générale 
Évaluation :
5

The staff where I rented and definitely at my drop off location was very nice and very helpful.

DANIEL C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tijuanna t.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ELLEN V.  |  Expérience générale 
Évaluation :
2

I use to love this uhaul an the staff but for the past two months I can truly say the staff is not all that friendly. I won storage lockers thru an auction an uhaul is the very first place in 7 years I've been buying units that doesnt allow u to access these lockers when the office is closed. I bought 4 from the riverside location an 4 from other storage places. When people have jobs an also buys these it truly causes issues not to mention the weather causing the locations to close earlier has truly caused some issues I had to extend my uhaul 3 extra days there then leaving me behind to move my other 4 lockers. An when I would call the local location was just rude an you all expect me to except you all making changes do to weather etc but it was a problem when I had to make changes. Not to mention I am wheel chair bound so I couldnt even clean out or assist with getting these lockers out because u all are not handicapped accessible. Even the ramp in the back has a few stairs leaving me to have to depend on someone to assist me or to pay others to help which is wat I have had to do. I've spent a lot of money with this location over he past 2 years an with the past 2 to 3 months I've learned that uhaul may not be the company for me to use for my small business because I've now spent over 450 dollars in less then a month truly crazy honestly an to have to deal with peoples rudeness an attitudes

SARAH K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER LEE S.  |  Expérience générale 
Évaluation :
1

Call the hotline and filed a formal complaint, hallways were exceptionally poor lighting. No lighting inside the units. Lights turned off while you're still working in the unit hallway lights worked. The men and the outside workers that worked with the trucks trailers we're very nice and helpful and exceptionally kind the office workers were the exact polar opposite very rude very ugly very demanding very slow. The manager was horrible. Doors were not open access was not available at their posted opening time access was closed and restricted 30 to 45 minutes before posted closing time. Hours of operation were not honored it was whatever was convenient for the employees. Very very overpriced for the service in the amount of space rented {period} would never rent from this location ever again may never consider renting U-Haul again.

Adam D.  |  Expérience générale 
Évaluation :
2

Upon arrival unit still had stuff from prior renter. Talk to front desk they wanted me to take one on 1st floor at around 30 $higher per month. I said you should give me that at same price. Would not so I removed the junk from room and placed in hall. While moving in they sent someone up to haul to dumpster. Almost missed my rental truck return time.

David U.  |  Premières impressions 
Évaluation :
2

Very unsatisfied with uhaul and how unprofessional my situation was handled. I had a reservation days before and it was not available when I got there and had to wait 4days to unload my uhaul.

Hannah b.  |  Premières impressions 
Évaluation :
5

A+ , I will continue to use U-Haul for all my hauling and storage needs ! Thanks so much

DAVID M.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Valerie B.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark J.  |  Premières impressions 
Évaluation :
4

The map wasn't the most convenient but everything else was perfect.

Frances B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MYESHEA T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

randy l.  |  Premières impressions 
Évaluation :
4

I will always use this u haul

Valois V.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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