Nothing everything was great!
CHARLES ECustomer Reviews for U-Haul Moving & Storage of Evansville
Testimonials From Recent Customers
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It was an amazingly easy experience.
Beverly TGive them the same service I was given. The same service each time, no matter what the customer is going through.
James HRégulateur de vitesse
Dillon GI never received the dolly I paid for to go with the uhaul.
Dylan BThe fuel gauge on the truck drops after you start driving. It looks like it has more when you drive off for the first time.
Jody SDepended on who waited on you from one day to the next as for consistency for required insurance, etc. When I returned the truck I heard people renting that turned down insurance coverage that one person told me I didn't have to take the first day I was there but the day I came back to rent, I was told by someone else it was required and then heard others turn it down with only being told they would be responsible for any damage. I feel like at the least, my $11 should be refunded. Then they accused me of hitting a vehicle when I left with the truck - the girls kind of had a little attitude. If I have other options, will for sure go somewhere else.
Tina KIt all went so smooth, I can’t even think of a way to improve.
Ronald RNo suggestions
Beverly RGood location and staff. Have rented here multiple times and will more in future
Michael KOnly thing I can think of is, was told I would get a final invoice but still haven't got it. Not sure what the last two charges were for. Very friendly staff, I'm sure I will get a final invoice sometime.
Kevin TFor a high volume U-Haul dealer the Evansville store was very efficient and politely respectful to customers Jaclyn is a hard worker and went the extra mile
mark mMajor pothole in asphalt by where trailer drop off is. It is like a 2' diameter around 6-8" deep. Having that fixed should be a priority, I seen it luckily and slowed down to go through it, had to, because that area was the only spot left where they wanted me to drop the trailer.
Ronald RWas charged all kinds of fees after I returned my vehicles that were nonsense. I knew I would have to pay for fuel but they charged me for all kinds of stuff
Michelle BGreat staff, very knowledgeable and polite. Would definitely use this location in the future if needed. Respectfully, Sarah.
Sarah PVery good
Jovenson HI may have missed it… But when I ordered the trailer online it said it was 6' x 12'. That was more the enough space for what I had to load. However, the lift gate/ramp opening was only 57". You may want to clarify this better.
Kevin STodo excelente felicitaciones muy buen trabajo
Diana R | Expérience généraleNo problems. Easy transaction.
Ray YThe service I received was great! The service representative was courteous and extremely helpful. The person who accepted my equipment return was also very courteous and helpful. I cannot recommend anything that would make the rental experience better! THANK YOU ,U-HAUL at 1200 E Riverside Drive in Evansville, Indiana.
DAVID TWe had to have the truck we rented changed out. The shock. Absorber were not adequate. The truck that we rented had a similar problem with shock absorber not adequate. Need maintenance done
Cliff HCloser return site.
marian cI had an emergency situation and they went above and beyond to get me on the road. Great Big THANK YOU
STEPHEN DInside of cargo van was clean not the outside.
Nancy NLady working there at riverside Dr. A d hey 41 in Evansville Indiana was so unprofessional & rude! Definitely using meth Looked like she had big sores on her face and was just rude af..and tried accusing us of damaging the u haul van..
Wayne BDepending on the facility. But I think if your gunna have a 2 story building. You should have a elevator.
Danielle B | Premières impressionsVery understaffed. I paid and had to wait while 3 other customers were helped before I could get my trailer hooked up.
Lori AGreat costumer service!
Jacob MI asked for a appliance dolly and they said they were out. How do you rent out more them you have. made our job a lot harder. They charged me for 8 gallons of gas and I only went 21 miles plus I also put 25 dollars in the tank. They were will busy and only had one girl behind the counter. I usually check the gas but I got in a hurry because of how long it took to get waited on and I just forgot to check it. You made a mistake and because I forgot to check it cost me 36 dollars. the truck was horrible/had to clean it out so I would not get a cleaning fee. Mike P.S. the girl behind the counter was working her tail off and I do not blame any of this on her.
Michael JImprove customer service. I brought my car in at 7am on a Tuesday and was told the hitch would be completed by that evening. I received a call at 1pm saying that it wouldn't be finished until the next morning before noon. This was because of short staffing. I explained that I had a morning appointment the next day and an afternoon appointment and would if cancel the morning appointment. By 1pm the next day I had not received any communication about the further delay. This location never answers their phone, letting it roll to a central number that cannot ever help. I called the cell phone from the call the previous day. That person was home and gave me another cell number to call. The person that answered was very curt and did not appolgize for the lack of communication. She was very rude saying that the delay was not her fault because they were so busy and she needed more time. I said that I would then need to cancel another appointment which was met with no response. I said then that I supposed it would be ready in the morning and she reacted very angried that that is not what she said and it would be ready that night. I received a call from her that it was ready at 6:35 that night which was too late to arrange a ride. When I arrived in the morning, the hitch was missing the ball attachment that I had to point out to the staff. I used this location previously to rent a truck. The customer service was not this bad but still not pleasant.
Richard LThe U-Haul phone tree is a big waste of time when you need to speak with someone at the location. I could not get anyone to answer locally when I needed eyes on the ground to verify the return of a trailer I needed. Cost me a day of work. The folks at the location were great. But too busy to answer the phone. Understaffed?
mike bI didn't get what I wanted ended paying more had togo to different locations to get a trailer than I was promised took about two hrs longer
David FThe man that helped was excellent.
George RSmelled like weed
Styles FThe van smelled like marijuana smoke. Other than that, overall was great
Valerie PThat was a long wait and only 1 person working on a Saturday to both check out and check in my truck rental. It took at least 30 minutes wait for each stage of the process.
Frank KThey where so busy, had just two people working inside
Audra RThanks to Jordan!
Brandon FVery slow, staff didn’t seem to know their job.
Lori AI cant remember her name but the manager at the 41 Riverside in Evansville IN is amazing. Thank you for all your help.
Kataka M | Expérience généraleThe rental truck was not maintained properly, which almost resulted in an extremely serious accident. Repeated attempts to discuss this issue with an appropriate U Haul team member were ignored. I will not rent from U Haul ever again and strongly encourage others to rent elsewhere.
Kevin KThe general manager is literally the best. She helped me with all my difficult questions. 10/10
Keeya MClean units and surrounding area. Very helpful staff. I would use again if needed to store anything. Merci.
Michele T | Expérience généraleThe brakes on the trailer on the return trip started to not work making the tow vehicle having to do all the stopping
James TWas super quick and easy to pick up and drop off was so simple. We will definitely be renting again when we need to move!
Raegen RFriendly, helpful, professional
James TPrevious user of truck didn't refill so I had to fill up right away and then once en route because truck got lower MPG (@ 8) than U-Haul employee estimated (10). Otherwise, everything went smoothly at pickup and drop off.
Donald VPlease update information in computer as soon as truck is returned. This way if someone calls about how much it was, they can't say it has not been returned , but in reality it really is there on the lot.
Carla MI was very impressed with the accuracy and the kindness of the all the employees however Mr Mark really impressed me with his kindness his patience and his understanding also the young lady who helped me the day before was excellent I will use U-Haul here again and I will recommend it as long as they continue to give me this impression thank you Sincerely Teresa SaliuAdedeji 02/07/2024.
teresa sParking lights wouldn't turn off so it drained the battery....they did work with me to make up for time.
Vickey CSuper nice employees
JUSTIN Lnever she was all I got check engine light came on. I took it to AutoZone like they asked and it was a Cadillac converter so I had to take it back. They gave me another truck even though at the beginning I didn't want a big U-Haul I just wanted to regular truck. I didn't have that much stuff, so I had to waste more money that I didn't have because they don't take cash app I had to pay extra hundred dollar deposit and then when I turned in the vehicle they never gave me my money back, so yeah this was not what I've expected
Danielle HS.O.
Damien CThe employee I talked to in Evansville the manager was very nice and pleasant .I will tell her that when I get back in town to make my February payment thank you
Steve B | Expérience généraleOUR CHECK IN GIRL WAS AWESOME!! 😎
Theresa C | Premières impressionsGood people they will help just long as you communicate with them
Ricky L | Expérience généraleMiranda went above and beyond for me! Shes amazing and deserves a raise!
AMANDA A | Expérience généraleMark was super helpful, very patient and understanding. I wish there was more people like the ones at this location and If so I know the world wouldn't be so broken! Thank you so very much for everything for such a hard time you guys made it easy to just have a moment of fresh air!! Thank you! *(I believe the lady was Miranda when I walked in and she was even very sweet in just passing by and saying excuse me! Thank you for everyone's kindness!!)*
Ammie C | Premières impressionsThankyou Miranda
AMBER B | Expérience généraleThe general manager she was very helpful and knowledgeable
Jesse H | Expérience généraleClean and climate controlled. Easy access and decent prices.
Deborah M | Expérience généraleThe young lady was very friendly and very helpful
Jacqueline M | Premières impressionsMark at inside counter was extremely RUDE and acted inconvenienced when I "bothered" him trying to finalize my move-in. He took one look at my appearance (tattoos,facial piercings) and treated me poorly UNTIL he realized I really was a paid customer who is also a disabled US Army veteran. Then he was suddenly helpful but the damage was done, I would NOT recommend this site for storage needs and I'm a level 6 Google Maps Local Guide so I will reflect this information there so others will be wary.
Laurel R | Online Move InWe recently moved to a home that had more storage so we no longer needed a unit, but the staff was always very helpful and the facility was always clean and secure.
KENNEDY K | Expérience généraleMonthly charges need to reviewed for reduction.
Sarah B | Expérience généraleVery underrated as well as understanding
robert b | Premières impressionsThe young lady that waited on me was very nice and very helpful. If they had a customer service scale one to five stars what would I rate her? I'd have gave her 10 Stars she was over the top!! Thank you U-Haul storage in Evansville Indiana.
Crystal O | Expérience généraleThanks for everything
Antonio V | Expérience généraleNice and very clean facilities. Excellent Customer Service as well.
MARIA W | Expérience généraleJ Mccary was great and very informative and pleasant
SHANTAE D | Premières impressionsI've not had any problems at all, thank you
tammy s | Premières impressionsHave used U-Haul since the 70's will continue to be my # 1 go to for moving
Joe B | Expérience généraleThe staff was very friendly and helpful . The prices was at a reasonable rate
joe c | Premières impressionsEverything was ready when we arrived
Joe B | Online Move InWe were given the wrong unit number when we originally got it we searched forever before we went back up there to the people who had no clue what they were doing and now we've canceled our unit and they still took money out of my account and we can't get a hold of anyone at the store terrible service
daniel h | Expérience généraleI was taken well care of there
KENO D | Premières impressionsDid. It have unit size I was looking for. Still have yet to receive a refund
Kelsie H | Expérience généraleEveryone was very helpful to me and my husband. They all made a difficult situation much easier and were genuinely sympathetic. I would and have recommended uhaul to my relatives and friends.
Gregory A | Premières impressionsVery friendly associates, as always.
Judy C | Expérience généraleGreat customer service!!
JOCELYN J | Premières impressionsThis U-HAUL facility is very proximal to USI which makes the storage unit convenient. There is one observation I will provide. It's a management issue. As I referenced earlier, this U-Haul site makes it a high target location, especially on a Saturday and the first Saturday of the month. Unfortunately, there were only two U-Haul staff present: one that handled finalizing the reservations and one that checked in and checked out the equipment. This Riverside Avenue facility, on May 06, was almost standing room only! Both of these individuals should be commended for their incredible and outstanding customer service under very stressful conditions! They should further be provided with a paid day off in recognition of their manifesting the values of the U-Haul community. Not one time did their demeanor of service and attentive assistance waver! Not one time! While I know these facilities are locally owned, management at the micro and macro levels should ensure their facilities are sufficiently staffed, especially when it's the first Saturday of the month.
Anthony T | Premières impressionsExceptional customer service and they don't want you to lose your belongings anymore than you want to lose your belongings, so if you stay in contact with them you can usually work something out. 5/1/2023
Crystal O | Premières impressionsLiked the use of free carts to haul items up the ramp to second floor storage. Merci.
Tabitha H | Premières impressionsThe staff there are always respectful and professional, always have been. I definitely DO recommend this location to everyone in this area!
Sarah B | Premières impressionsThere was only one staff member on duty and it was very difficult for her to be in several places at one time. She worked really hard.
amy k | Premières impressionsNeed to not have so high of a price on units
Robert n | Expérience généraleNot a great experience with the reservation. Someone canceled it and therefore there was no available truck when we got there.
Louanne G | Expérience généraleWent beyond and above to make sure we were taken care of.
JEROLYN T | Expérience généraleI love U-Haul storage it great place to move all stuff when yu kick out from your house or if you don’t have any space in your house then why not come here and be a U-Hual customer as well … And also the associate from are supper supper great peoples 🤍💕🤍 again i love U-Haul so much
JIM A | Premières impressionsToday was my first day working and everybody was very helpful and I'm looking forward to coming back Wednesday the 17th of January 2023 for my second trial. Date. I want to thank you for giving me a clean slate and giving me the opportunity to join the workforce for the first time in 20 years thank you
Lisa J | Expérience généraleMy experience with this unit was good, my only complaint was that the cost went up every year that I had it. I got the unit in 2018 for $119 by 2022 it was $135.
dana h | Expérience généraleNa
Karen H | Premières impressionsSo far everything is good
leroy g | Premières impressionsI find it ridiculous that I rented the wrong room, never even moved in but I was refused a refund. Basically gave them a free $70.
Cameron W | Online Move InKeep the good work up
Bobby G | Premières impressionsDon't change nothing
BARBARA B | Premières impressionsStaff are UNPROFESSIONAL and need to be reevaluated. Never use again
Veronda R | Expérience généraleHaving access hours a bit later in the day (say ending at 11 instead of 10) would be helpful, but the early hours are great. The staff was very clear with the directions and the facilities are easy to use.
Ian M | Premières impressionsCustomer service was horrible. They charged me for everything. They said it was up to them if I get a free month I feel like they was messing with me cause I'm black.
DAvery S | Premières impressionsCode unlocks door but won't open my load door
Callie B | Online Move InEverything was great. Staff was perfect!!
JENNIFER F | Premières impressionsProlly will use in Future
Edward F | Expérience généraleThe website is very misleading. The unit we rented said 1-2 bedrooms with about 1200 sq ft. Went to pick up the lock and the inside signs said a studio. The unit barely would fit a studio apt. Asked to upgrade to a bigger unit and was told none were available but I could rent a second unit if I needed. She said I could do it online since it was closing and I wasn't 100 % sure. Moved in what I could and rented a second unit. I came with my bigger furniture to move in the unit, but couldn't access the ramp to the second floor because it was after 7pm. But I was told I would have 24 hr access to my second floor units. That was another lie. Called the GM like the sign said and she was the rudest person I've ever dealt with. Basically it was my problems. She never even apologized for the inconvenience. Told me to carry it up the stairs. I'm 4'11" and it was a French door refrigerator. I needed these units for a few months but I'll be taking my business elsewhere next month. And I'll be reviewing your business on yelp, Google, FB and every other site I can find.
Kenneth L | Online Move InI need a call back. Too much to write.
SHELIA P | Premières impressionsI had roaches coming out of my boxes and I had a bomb and Sprite but those roaches
Donna S | Expérience généraleConner and janna was both rude when they spoke to me it wasn't friendly at all I don't know if they were having a bad day or what but in my day we were never rude to customers.
Joyce W | Premières impressionsHad no problems. They were polite. Ready to answer questions
Carla F | Premières impressionsI needed the 10x15 size and was told one was available at the facility. As I attempted to book it online, the unit was not available. An employee kindly assisted me through the online process and told me to book the 5x5 and when I arrive to the facility they would get me in the 10x15 and I would pay the difference at that time. I booked the 5x5 online which included a free lock for booking online. Once at the facility to finish and switch out the reservation for the 10x15 a different employee assisted. She made the switch. After reviewing the online receipt I noticed the employee charged me for a lock which I already got free for booking online. I asked to be refunded for the lock since I got it free online. She said to do so, she would have to refund the entire amount then charge my card again for the amount without the lock. This was an unacceptable process as I would have to wait a few days for the first authorization to drop from my account. I asked if she could just give us enough boxes for the over charge and she said she could not but would have a manager contact me. It has been two days and I still haven't been contacted. This was not an overall positive experience. Nor is it acceptable for a company to have a promotion and not figure out how to honor without inconveniencing the customer. Moving is expensive and stressful. A company's processes should not make doing business with a customer, difficult for the customer.
Danielle L | Online Move InWhen I ordered the unit online it said that it was climate controlled, a lock would be in the unit, and to go and put my code in. When I arrived my code did not work, there was not a lock in the unit, and it was definitely not climate controlled. I went downstairs to the desk to see what was going on with my code and where I could find the lock and the general manager(that's the shirt the person was wearing) was extremely snarky and rude about why my code did not work. I did not plan to leave a negative review hoping that over time things would get better and I'd be able to leave a 5 ⭐️ review but I received a text asking for a review.
Alexander W | Online Move InGreat Experience!. Thank You!
Brooke S | Expérience généraleI'm glad I call uhaul, I'll be back in and I will tell my friends and neighbors. Thanks again
Sharon A | Expérience généraleThe promo was amazing and the storage unit was A++++ if I ever need one in Evansville again I will definitely be going through uhaul
Marc H | Expérience généraleWhen we first got the unit, the information about the 24 hr access was not explained very well. We could not get in when we tried. We were there early to finish unloading the truck but could not get in. We were not charged for being late because of unloading the vehicle. We tried to enter the unit a second time after hours and still could not get in. When making the payment, the after hours was taken off and the first fee was refunded.
DAVID S | Expérience généraleWas loading the storage was on property called manager still got charged more
Robert n | Premières impressionsEveryone was nice and very helpful.
SHEENA G | Expérience généraleStaff was rude, not very helpful at all. Didn't explain any directions at all on what to do with my truck and trailer, very bad experience overall you need to train your people better
Corbyn B | Premières impressionsThe service great with unfailing courtesy. Will use your service in a few moths.
Peter N | Premières impressionsNo coment
Lisa J | Premières impressionsAt one point I did have a problem where the computer system had messed up and had indicated I was no longer paying. That was fixed quickly and I wish I knew the name of the lady that fixed it for me. Other than that my time was it there was completely stress-free and I greatly appreciate it.
Frances B | Expérience généralevery friendly and well informed
Lori J | Premières impressionsI was pleased with the service. Thanks again
Sharon A | Premières impressionsStaff was very rude and not helpful at all.
terry w | Expérience généraleThe switch in management from Nathan to another manager took some getting use to.
Veronda R | Expérience généraleMy rate was increased a month after I signed up. That wasn't pleasant.
John C | Expérience généraleYour workers at this facility are very unprofessional and rude.
Sujey A | Expérience généralestaff is rude
kaeyoni p | Expérience généraleInformation given seemed simple enough but key details were not conveyed. I was told to access the building through a certain door only to find out that door doesn't work how it's supposed to when trying to move in. Also it was never mentioned a circular lock was required until after I had put on my own and had to get someone to take the office lock off.
Even A | Online Move InMy furniture and beds got ruined in the unit and I was told that there is no place to put my items that were molded so I had to put them n my vehicle with mold all over them and dispose them which isn't fair because it was the storage unit that ruined them and I had to take them off instead of putting them in the dumpster at the facility. Also, some of the workers are NOT PEOPLE FRIENDLY AND SHOULD NOT BE WORKING AT A PUBLIC PLACE!
Valerie H | Expérience généraleStaff was very rude. Called for a promotion with a full move one way, when we go to check in they told us that corporate does not know what they are talking about because they are not here and do not work the front desk.. They can not give us the promotion even with availability open. Then ended up charging us more because they did not know how to transfer the account to a smaller unit. I have been a uhaul customer for over 15 years and this was by far the worst experience I have had.
Cassidi T | Expérience généraleEmployees were very impersonal, and not very friendly and extremely rude!!
Richard R | Expérience généraleThe truck we got we were having issues with the passanger door to close.
Sujey A | Premières impressionsGood work Excellent job
Frederick D | Expérience généraleAucun
ROBERT J | Expérience généraleThank you for all the help and storage
JUANITA S | Premières impressionsThere's no lighting in the units which makes matters even tougher on you but the prices keep going up irregardless, so I can no longer recommend.
Dan D | Premières impressionsU-Haul of Evansville is an "Outstanding Storage Facility"! We have used that facility (3) different times in the last (5) years for my Mother's personal items. Each time the service and staff have been "Great". This time was no different "Great Service" from all the staff, but I want to give a "Special Thank You" to a young man named Jackson. Jackson's help during this last rental of Unit #1235 was "Outstanding"!! Thank You! Jackie L. Thrasher
Jackie L | Expérience généraleOverall my experience with uhaul has been very good. My only complaint, the day I moved out of storage the bathroom was dirty.
LAURA S | Expérience généraleVery nice experience at both locations
Raymond S | Expérience généraleThe facility is always great but your workers are rude and not friendly at all
jeremy t | Premières impressionsVery clean and nice
robert m | Premières impressionsThanks a lot we did great
eddy j | Expérience généraleGm was terrible dealing with me also other customers
JaNathean U | Expérience généraleSomehow, my reservation was lost and when my friend, who was my contact, went to measure a piece in storage, there was a lock on the door. It wasn't my fault, as I didn't delete the account or close it. It was UHaul's fault. I will credit the desk person with being very helpful and forthright. She didn't charge me for last month. But, now I can't use my old contact, who is a trusted friend and who has a key to the place. I was told I had to use a new one. This is preposterous. There was no reason for me change that was given and this person I have as my contact I have known well for over 15 years. Please find a reason and explain to me why I can't use the person I trust the most in my life as my contact. Mind you, he is a site supervisor for a security company and has passed multiple background checks for his jobs, so to that end, I'm angry. You get three stars because the desk person (I don't remember her name) was excellent in her customer service.
Frances B | Premières impressionsHours changed every day was over charged twice couldn't use my code to access my unit after 7pm and I paid extra for that as well as forces to buy 3 different locks throughout the whole experience my trailer didn't have the correct wiring so I had no lights on it which forces me to spend another 40$ on a special attachment was a horrible experience all around
Laura B | Expérience généraleThe staff was rude and I was given a storage that had someone else's stuff in there and I paid for 24 hr access and still couldn't unload my truck til the next day . I have a video that they aren't doing what they promising in the ad
Angel h | Expérience généraleUsing uhaul is never a problem, same cannot be said about the staff. Equipment and van wise: the van was so much better than the truck and I will definitely be using it again. The storage was easy to get to and there was carts to help load it. I did not know I only made a reservation for the storage and the only problem I had was the lady (Jonnie) was really rude. Too much attitude and not enough caring. Other than that uhaul is the best at moving!
Michelle M | Premières impressionsBoth stores I visited in Elsmere ky as well Evansville In both very professional Females
Raymond S | Premières impressionsI was happy with my prior experiences and even tho it was 15 or 20 yrs ago I thought I'd see if you could do it again. In fact it was this same Uhaul store I used as well. Place still looks clean and well maintained and I don't have much but feel comfy using yall again cause some these storage places are run down or often robbed lack of security. Hope I'm right and thanks yall!
mary m | Premières impressionsThank You. Althea Young-Bennett
Althea Y | Expérience généraleThere was mouse poop and roaches in my things after moving it out. I complained once earlier this year and it was ignored. When I was moving out the staff left the office and stopped answering the phones. They left the lock on my unit after I was paid up for over a week. No one noted that I left the facility even though I did inform them and the company attempted to charge me again. You charge a lot of money for my things to be messed up. The manager told me I should have paid extra for coverage for something that they clearly knew was going to happen. If I had been told it was a guarantee I would have, I guess. Katie wasn't interested in "resolving my dispute" but we will contact a lawyer concerning U-Hauls "pest free facility"
Devon B | Expérience généraleOne lady was pretty rude
JaNathean U | Premières impressionsAlthough the girl in the office was very efficient there was the need for another customer service employee. Was approx a 30 minute wait. The online checkin didn't work well. Also a female employee was to bring the truck around to us. After waiting an addl 25 minutes I walked back to find her sitting in a truck listening to the radio playing on her cell phone. I was not the only customer waiting. I preferred renting a truck in Jasper IN but was inconvenient to put the extra miles on it since the move was contained in Evansville IN. Pay for more help!!!! And the employee that did help me needs a raise. She was very knowledgeable and courteous while under stressful conditions!!!
Kathy O | Expérience généraleKatie treated me like she had a attitude with me for some reason didn't even give a map to show were my storage was! Did not appreciate her attitude!
LORNE A | Premières impressionsI rented the storage unit and my parents rented the trailer to help me move. My experience was fine but my parents had one incident. After hooking up the trailer my parents, and not the employees, noticed one of the rear brake lights were out. They brought it to a female employee's attention and was told that "it didn't matter because it was daylight."
miranda T | Premières impressionsI used your trucks and other services several times last year alone. The office in Evansville knows how to treat. And care for people.BEST WAY POSSIBLE!!!. Thank you. Ruth Wilhite
RUTH W | Expérience généraleThe staff was incredibly helpful! They were so polite!!
Dan C | Expérience généraleThe staff where I rented and definitely at my drop off location was very nice and very helpful.
Dan C | Premières impressionsI use to love this uhaul an the staff but for the past two months I can truly say the staff is not all that friendly. I won storage lockers thru an auction an uhaul is the very first place in 7 years I've been buying units that doesnt allow u to access these lockers when the office is closed. I bought 4 from the riverside location an 4 from other storage places. When people have jobs an also buys these it truly causes issues not to mention the weather causing the locations to close earlier has truly caused some issues I had to extend my uhaul 3 extra days there then leaving me behind to move my other 4 lockers. An when I would call the local location was just rude an you all expect me to except you all making changes do to weather etc but it was a problem when I had to make changes. Not to mention I am wheel chair bound so I couldnt even clean out or assist with getting these lockers out because u all are not handicapped accessible. Even the ramp in the back has a few stairs leaving me to have to depend on someone to assist me or to pay others to help which is wat I have had to do. I've spent a lot of money with this location over he past 2 years an with the past 2 to 3 months I've learned that uhaul may not be the company for me to use for my small business because I've now spent over 450 dollars in less then a month truly crazy honestly an to have to deal with peoples rudeness an attitudes
SARAH K | Premières impressionsCall the hotline and filed a formal complaint, hallways were exceptionally poor lighting. No lighting inside the units. Lights turned off while you're still working in the unit hallway lights worked. The men and the outside workers that worked with the trucks trailers we're very nice and helpful and exceptionally kind the office workers were the exact polar opposite very rude very ugly very demanding very slow. The manager was horrible. Doors were not open access was not available at their posted opening time access was closed and restricted 30 to 45 minutes before posted closing time. Hours of operation were not honored it was whatever was convenient for the employees. Very very overpriced for the service in the amount of space rented {period} would never rent from this location ever again may never consider renting U-Haul again.
Adam D | Expérience généraleUpon arrival unit still had stuff from prior renter. Talk to front desk they wanted me to take one on 1st floor at around $30 higher per month. I said you should give me that at same price. Would not so I removed the junk from room and placed in hall. While moving in they sent someone up to haul to dumpster. Almost missed my rental truck return time.
David U | Premières impressionsVery unsatisfied with uhaul and how unprofessional my situation was handled. I had a reservation days before and it was not available when I got there and had to wait 4days to unload my uhaul.
Hannah b | Premières impressionsI resnted a unit only to find a lock on it. Because it was a personal lock they were unable to.remove it. They offered to give me a larger unit because the size unit I needed wasn't available. When we got to the larger unit, it had furniture, clothes and debris in it.i was told I would have to move out of the larger unit once a smaller unit became available. I wasn't willing to move my furniture twice. I cancelled my reservation!! I'm now looking elsewhere.
Tijuanna t | Expérience généraleA+ , I will continue to use U-Haul for all my hauling and storage needs ! Thanks so much
DAVID M | Premières impressionsI would recommend u all the time. Your team is very nice people , asking may we help u with somthing. I want to thank Miss Dana thank u for helping me out with my situation so I wouldnt be in a bind. Your Crew I great. Thank all of u.
Susan H | Expérience généraleHorrible nightmare
Katherine S | Premières impressionsThe U-Haul experience was smooth from move in to move out no problem what so ever. Will highly recommend.
Catherine B | Expérience généraleMice ate through half of my clothes and my son shoes i had to keep calling because mice where every where then i was trying to check on my things
Cherquata O | Expérience généraleMy personal experience wasn't that great. There was a whole thing where Everytime I came to town it seemed I couldn't access my belongings my swipey card didn't work after hours. I don't remember that being explained to me it said nothing about this in my contract I called an after hour number but couldn't get an answer.the online payment site was hard to use and charged me a late fee I never was able to get resolved. I rented on a holiday weekend when other facilities were closed so that was a convince others don't offer. The unit I had was very large at a very good rate. The staff at the office has always been more then helpful and very friendly.. I will always come here to get excite to impatience or anger; annoy trucks and accessories to haul but I would never recommend a storage here.
Tela D | Expérience généraleThe map wasn't the most convenient but everything else was perfect.
Frances B | Online Move InA nice facility, well maintained and convenient.
Lysander B | Expérience généraleThey need more friendly customer service,and if a person don't stay the whole month they should get a refund for the days they had left,so at that being said no I would not recommend u haul.
Shirley M | Expérience généraleNice place, good people.
James I | Expérience généraleIt was a good place for storage. The late fees are a bit over the top. Overall the place is great.
rickquia d | Expérience généraleThe best staff ever. Just love this place. Done business here for years.
Tony B | Expérience généraleC l wan and convenient. Quick check out. Very friendly staff.
Cathy A | Expérience généraleHad an absolutely terrible experience at Riverside Dr. location in Evansville, IN. Absolutely no customer service and no direction were given to me upon arrival of picking up the UHAUL truck and storage unit. Upon arriving we waited in line for 30 + minutes with only one other customer in front of us Of which 3 employees were standing around or sitting down behind the counter. The card machine was not working properly. That along with being basically ignored when we walked in the door and were the only ones standing in line was unacceptable. We were told after leaving with the truck that upon arriving with the truck we would then get further instructions and assistance with the storage unit I reserved. We arrived and once again were ignored by the blonde lady behind the counter. We received absolutely little to no instructions on how to gain access to the storage unit. We got to the storage unit and there was a lock on the door that was needing a key that no one told us about prior or offered assistance with and the store was closing in 10 minutes. I had to physically go down to the office and get assistance myself. The self check in process was terrible and I did not receive any account info or information on this process prior. I submitted it right at 8:00 PM the last possible time it was due before Being considered late. The unnecessary stress of the day did not help with my situation where I lost everything in a house fire 2 day's ago. I even expressed this to the manager behind the counter and he proceeded to down play my situation and make jokes about COVID-19. I will never be doing business there again and do not plan on keeping my storage unit more than just a few days before I will take my business elsewhere. I will not be paying anymore to this company and will refuse payment for next month storage unit rent and terminating my contract ASAP.
Lindsey S | Premières impressionsThe rep was very helpful and knowledgeable. Great customer service and personality
Nicole B | Premières impressionsWe had an indoor, climate controlled unit. U-Haul made it all simple. Rented the trailer, moved son from Indy to Evansville, emptied contents of trailer into storage unit at U-Haul&returned trailer.
Tony S | Expérience généraleTHe only thing that would have increased my rating would have been to have lights inside of our unit. There were none so we bought battery powered lights to stick up on the wall so we could see.
Krista B | Expérience généraleI rented a storage unit and my rent was paid until the first of February. I moved everything out the second week of January and they wouldn't give me a refund.
Monica B | Expérience généraleThis was my third time using this facility, staff was always friendly and I felt my things was safe there and it was always very clean.
SUE P | Expérience généraleVery satisfied with UHAUL! Very helpful and very nice!
Caleb G | Premières impressionsThe climate control storage was clean and well kept. It was well lit and access was 24 hours. I would get a climate control storage unit any time. The staff was most helpful and courteous.
tonda p | Expérience généraleGreat facility and extremely clean. Je la recommande fortement.
Dan W | Expérience généraleI would recommend uhaul for storage and for rentals as well.
Brenda M | Expérience généraleAmazing staff always helpful going out of their way to make sure we were safe and satisfied.
cherry t | Expérience généraleI'm a long time U-haul customer and the convenience of online reservations are wonderful! I can schedule my time of pick up, arrive at the store, and obtain my reserved truck, hassle free!
Vicki T | Expérience généraleOh such great fast service. I was so surprised that it was so quick and easy. In and out. Same with the return. I have used U-Haul once in the past and the experience was bad, so it was a surprise.
Golden S | Premières impressionsWould recommend
john k | Expérience généraleExcellent
Alan L | Expérience généraleThank you so much for allowing me to storage my items at your facility. It really made my move so much better.
janice s | Expérience généraleI would choose uhaul storage again if I ever had to move and store stuff
Britney M | Expérience généraleI will always use this u haul
Valois H | Premières impressionsHELPFUL STAFF
Peter S | Expérience généraleno comments
Rachel S | Expérience généraleVery professional
Tammy P | Premières impressionsThe uhaul staffs were extremely helpful and professional! I really appreciate their help. After a long day of moving, they really made day.
janice s | Premières impressionsGreat team! Nathan is very customer focused!
Douglas B | Expérience généraleHelpful staff
Heather F | Expérience généraleVery helpful and friendly staff.
Britney M | Premières impressionsI'm the custioden at this facility so I can say nothing but good things about U-Haul.
Louanna M | Expérience généraleMoved out because i found a unit closer to where i am stsying and it will be more convient for me when i need to get contents and move to znother area. Merci
Neal R | Expérience généraleAwesome service
James C | Premières impressionsI reserved a.c 10 x 10 x 8 climate controlled unit. Wehe Ik arrived, the unit I was given had a 4 x 4 x 6 air handler running through it effectively taking up @20 % of the room. I had to pay for 100 %
greg p | Premières impressionsI did not have a good experience here. While I accept some blame in my situation, the staff member was very misleading about terms of my rental. Maybe he didn't want to take the time but it cost me.
Kyle H | Expérience généraleMy last experience overall this past trip was horrible. From the booking, several changes, last minute switch of pickup facility, the old transport given to travel 300miles, drop off eqmt & charges
Denise T | Premières impressionsvery friendly and helpful
Carl H | Expérience généraleI was dreading having to go to a storage unit and have to move everything and deal with my ex etc, but they made everything so easy for me and they were so helpful. Definitely recommend
KENNEDY K | Expérience généralethank you.....
Danaya N | Premières impressionsNa
Amber S | Expérience généraleService was good and staff were very helpful
john k | Premières impressions1 was not told how to youse my access card (2plces to swipe) 2 lock was on my storage unit (told me when i come back tomarrow it would be fixed.3 next day nothing had been done,and your implyee was ru
robert c | Premières impressionsThe staff was very helpful and welcoming!!!!
KATHRYN R | Expérience généraleNever have had an issue out of this location. Personnel amical.
Laura H | Expérience généraleI would like to state the staff were helpful and considerate. I give a 10 for excellence to the service!! We found mouse nesting spots on my rugs couch clothing and mattress. Mattress left inside.
eventual j | Expérience généraleRented a Uhaul to move to Florida tried to get a 10 foot Uhaul. Tried and tried to no prevail. Ended up getting a 15 foot Uhaul. I was worried I could drive it but it handle very well and gas mileage
shelia m | RéservationStay was very professional, friendly and efficient
Kimron R | Expérience généraleNeed to warn renters that leaving box springs and mattresses in the energy controlled storage units will leave a stain on the box springs and mattresses if touching concrete.
curtis z | Expérience généraleEfficient staff
gail m | Premières impressionsthe gentleman that was waiting on me the first time that I came in to rent the first unit, before I upgraded was very efficient. He took care of 3 customers at once.
Stacy F | Premières impressionsAll the people who work there were incredible! They went above and beyond for us. We have had previously bad experiences with U-Haul and they really made up for it. They had excellent customer service
Yarilyn S | Premières impressionsVery understanding and helpful
shanda b | Expérience généraleRental fees are too expensive. Late fees are all so high. Majority of storage facilities in town let you make partial payments and gives you three months to claim or auction.secure facility is ogood h
Daniel M | Expérience généraleVery great service
MERIDETH C | Expérience généraleProfessional, accommodating and courteous
Kimron R | RéservationThe best move out of 39 moves in 44 years.
NANCY S | Expérience généraleLe service à la clientèle était génial. The guy was very nice and helpful.
Brenda M | Réservationexcellent facility
Johnny M | Expérience généraleNo issues, very well kept, check out was a breeze. Highly recommend
JIM P | Expérience généraleEasy to find location. Staff was amazing and accommodating to my needs in such a stressful time. Nathan and Dylan were amazing. Nathan and his staff were absolutely fabulous!!!!
Nicole C | RéservationEasy access to property and units. Nathan and Dylan were great and accommodating in such a stressful time. Nathan and his team are amazing.
Shiondra C | RéservationThanks
Sara M | Expérience généraleNice people and great facility!
Angelica F | Expérience généraleExcellent facility
John C | Expérience généraleThank you Nate
MYQUESA P | Expérience généraleI will rent again
Youlanda T | Expérience généraleNo comments
Teresa V | Expérience généraleWill never rent again from uhaul & will not give recommendation to anyone. You do your customers wrong!
STEPHANIE C | Expérience générale