Customer Reviews for U-Haul Moving & Storage of Evansville

6 924 évaluations

1200 E Riverside Dr   Evansville, IN 47714
(Us 41)

(812) 477-5561

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(812) 477-5561

1200 E Riverside Dr
Evansville, IN 47714
(Us 41)

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

anthony K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shawn S. 
Évaluation :
2

Rude staff

Jennifer S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Malaysia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

heather w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duriel C.  |  Expérience générale 
Évaluation :
5

Service tire issue maybe a sensor I was told.

Rebecca S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RICHARD K. 
Évaluation :
2

Lazy check in people

Ramona B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackie M. 
Évaluation :
2

When I got there to pick up the truck, the lady working seemed to not wanna wait on me at all. She told me to grab my appliance dolley on my way out, but there weren't any where she said they were. She got really hateful when I told her they weren't there, and she had to get up to go find me one. The truck was in poor mechanical condition. The steering was really loose, and wandered all over the road. When I took the truck back, the guy walked out, opened the passenger door and said to leave the keys in it, and I was good to go on. I wanted to tell him about the front end, but he was too busy to listen to me. I will definitely not go back to this location the next time I need to rent a truck or trailer.

Joseph E. 
Évaluation :
4

Have your trucks backed in a parking spot and not driven in.

keith M. 
Évaluation :
4

The sales women there was above rude. She certainly needed to learn customer service.I had trouble hearing her and she had no patience at all. No smile. No thank you. Perhaps she shouldn't have the morning shift. Because of her attitude,I will not use your location. The sales person at drop off was very friendly and helpful.

Diane M. 
Évaluation :
2

Too expensive, clear direction on where to find truck

Jewell G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy H. 
Évaluation :
4

More help so the customers don't have to wait.

Donald S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary k.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TINA H. 
Évaluation :
3

Employees were very friendly but truck was filthy.

melvin P. 
Évaluation :
1

I HAVE NO COMPLAINTS AGAINST THE QUALITY OR CONDITION OF THE U-HAUL EQUIPMENT. HOWEVER, YOUR CUSTOMER SERVICE NEEDS "SERIOUS" HELP !!! THIS IS MY 1ST. TIME RENTING FROM THIS LOCATION, AND WILL NOT MAKE THAT MISTAKE AGAIN. I DEALT WITH "KATE"OR "KATIE". THIS HAS TO BE ONE OF THE MOST "HATEFUL" AND "RUDE" PEOPLE I HAVE EVER DEALT WITH. NOT ONLY WAS SHE HATEFUL TO ME, BUT ALSO TO AN ELDERLY LADY THAT WAS BEHIND ME IN LINE TO BE HELPED. I CAN PROMISE YOU,THIS "TOXIC" B..... IS ONLY HURTING YOUR BUSINESS, AND NEEDS TO BE REPLACED.

keith U. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

shamika B. 
Évaluation :
1

Uhaul has given us the worst experience 2 times. From our customer service to over charging and beyond. I will never use uhaul again if I don't have to and I will not hesitate to share the awful experiences I've had with your company to anyone and everyone

Daniel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin S. 
Évaluation :
5

I reserved a trailer online to be picked up at a different location. When I got there they had no idea or record of the reservation. With the help of Uhaul support I found the trailer I rented but it was not easy or convenient. Never the less, the dealer where I rented the trailer was great.

carl B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

melissa r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rita R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deonte T. 
Évaluation :
4

This was the first bad experience I had with renting from u haul , when I returned trailer they said it was already checked back in and could figure out but said I was ok to leave , than I get notice that was way over charged for trailer being turn in fl witch was not correct, so was way over charged and have to wait for credit to be refunded

MARK R. 
Évaluation :
5

Great staff

Dave C. 
Évaluation :
5

I have a major issue with the "tie down rails" I have pictures. One side and the front has been replaced with boards running flat along the side. There was no way to tie down my furniture. I had damage because of this.

Alex W. 
Évaluation :
1

I find it ridiculous that I rented the wrong room, never even moved in but I was refused a refund. Basically gave them a free $70.

Cameron W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patricia C. 
Évaluation :
4

Having a callout on the rental agreement indicating if the trailer has a loading ramp tailgate would be helpful.

Ian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylor H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose L. 
Évaluation :
3

Tell the Truth. When I reserve a 26 feet truck, you don't give me a 15 feet without telling me. Also you put charges on my credit card for things that I did not ask for. We had to make several trips, put things back in the house because the truck was too small. You charge me for a second day when you should not have due to the fact that I has to make several trips. I paid these guys 50 an hour for what should have been one load. I thought U-hall was cheaper but I was wrong. I worked Customet Service for 35 years for the airlines and I always told the Truth to my customers. If I order a size 20 shoes from Macy, they don't send be a size 6 and say "sorry" this is all we have. The agent told me over the phone, that they don't know anything about equipment change. It dose not tell them in the system. I been a U Hall for 30 years. Atlanta, Washington DC, South Carolina, Wisconsin, Indianapolis, and Evansville, Indiana. I rent all the equipment for my family because I hold the credit card. I will not do this anymore, if they choose U-Haul. I was very nice to the young lady. She could have told me that the equipment changed. I didn't see a 26foot truck. So I sent the driver to check. He called me and told me "it is 15 footer". This cost me alot more. That check-agent, misjudged me and wanted to decide what was best for me. Just because I was nice she thought I was trying to get one over on her. The whole situation was "bad". Many movers are asking for people to rent the truck and they will do the "move" but I say, "don't use U-Hall", you will loose money. #disappointed

Antonette S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nickole F. 
Évaluation :
1

When I walked in to check out my truck, no one was there. I Stood in the lobby for five minutes, and started wondering what I could have stolen. After 8 minutes I thought I may have missed a bell I'm supposed to ring and started looking around for some kind of way to alert them a customer was present. I called out, loudly, for anyone, several times. I stepped outside, called out "HELLOOOO? HELLO? ANYONE?" Started to feel like a Twilight Zone episode. I walked through they're maintenance area, hollering loudly. Walked through their offices, then the back rooms, all the while announcing myself very loudly so no one would be surprised a customer was where they shouldn't be. After almost FIFTEEN MINUTES I called U-Haul cust. serv. I explained everything I wrote here. THEN the "General Manager" Kathleen came around the corner with her colleagues, yucking it up. I asked why she left no one, that I could have stolen anything, could have took one or more of their computers, (which have loads of sensitive data) and she felt like I was being hostile. I promise you, I was genuinely concerned and cordial here, never raising my voice or using profane language. She then let me stand there longer, and had another General Manager Gary I think, who was visiting from another store that morning and wasn't familiar just yet with this store, and this whole process took another painful half hour. Over 45 minutes, and this was AFTER "checking in online," (so THAT bit is a joke). I drove the sickly 20ft truck down to Texas from Indiana with an engine light on that wouldn't quit, some indicator on the dash that constantly said "check gas cap," that I asked about prior to leaving their store and they said "don't worry about it." And the wipers were falling apart. I bought new wiper blades so I could see, and swore to God himself I'd never, ever, under any circumstance rent U-Haul again. What a disgrace. Kathleen should be ashamed. I read other reviews where there were similar experiences of unprofessional encounters. I'm over it. DON'T EVER USE U-HAUL. THEY'RE OUTDATED, THE TRUCK WAS FALLING APART. USE PENSKE OR PACK YOUR THINGS IN A POD, OR HIGHER MOVING GUYS.

Benjamin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anthony K. 
Évaluation :
5

Keep the good work up

Bobby G.  |  Premières impressions 
Évaluation :
5

John is super helpful!

Valeri K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron C. 
Évaluation :
5

Don't change nothing

BARBARA B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger H. 
Évaluation :
5

Great customer service!

Virginia C. 
Évaluation :
5

I understand that having no hitch stand on trailers is a safety decision by the company. But, it is incredibly annoying when you have to have the trailer hitched to a vehicle to load it and then unhitch them fully loaded without said hitch stand on the tongue of the trailer.

Christopher B. 
Évaluation :
3

I have never had a good experience with this particular location. I also do not like having to provide a contact for verification when I am providing a state issued ID. All of my contacts were at work and couldn't not answer their phones so they weren't going to let me take the uhaul. Yet I could have done contactless pick up and I wouldn't have had to provide that information. It makes no sense. What if I had been a woman trying to leave an abusive relationship and didn't want anyone to know. That policy needs to be rethought.

Abigail G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HAROLD B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
4

Very rough driving on the road and not the greatest on gas. Overall good though

Taylor B. 
Évaluation :
3

The truck was fine and the online rental experience was fine. The customer service from those behind the counter is not great. They always seem annoyed and as if I am bothering them. When I went the pick up the truck today I told the lady what I was doing and she just looked at me. I waited, waited a few seconds more and the said my last name. That was apparently the magic word. I get they may not love the work but that's not my fault.

Aaron H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ray C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

alexis P. 
Évaluation :
2

The girl that checked me in was very rude.

Michael S. 
Évaluation :
4

When asking girl at counter for help to off load my vehicle, she snapped back we charge for that! Told just need to be guided off, told to pull around back. Heavy set African American did come and guided me off and was nice about it. Also told this fellow I need same set up for End of April 2023 and mark me down in there system.

DAVID W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony S. 
Évaluation :
5

Self-service pick up was very easy.

Shane R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regina B. 
Évaluation :
1

They (SOME) are by far the Rudest People who work here. I had been coming here for a Yr and they don't have ANY CUSTOMER SERVICE SKILLS not even the Katie the GM… I am taking my stuff to another location who treat customers with respect and kindness.

Joshua S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary M. 
Évaluation :
3

I was charged 2 days rental for a trailer that was returned same day.

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYANT H.  |  Expérience générale 
Évaluation :
1

Staff are UNPROFESSIONAL and need to be reevaluated. Never use again

Veronda R.  |  Expérience générale 
Évaluation :
1

Picked up at 415 wed due back thurs at 415 but thurs realized needed another day so called store. Ended up paying for 2nd day yet was told truck had to be back by 7am friday. Like whats the point? Paid for 24 hours yet was shorted 9 hours. Called customer service told them 7am return was absurd and i needed from 7 to 415 to finish my move and now had to go find another rental truck and either wanted my money back or any truck (that i paid for) to use until 415 but was granted neither. Said manager would call but would be in 48 hours which will be sunday. Little to late you think. I think not only should i get day 2( which was partial )refunded which is a no brainer but my entire bill since no one cared about my concerns, tried to resolve or follwed up. Poor poor customer service would be a understatement. Paid for 24 hours yet barely got half. 7am return ??? Cant access storage units in middle of the night had i known all this would have NEVER chose uhaul and unless im compensated fairly i never will again.

Spencer P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shane B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bruce R. 
Évaluation :
5

It took longer than usual to rent out a truck.

Mustafa A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dave C. 
Évaluation :
5

Having access hours a bit later in the day (say ending at 11 instead of 10) would be helpful, but the early hours are great. The staff was very clear with the directions and the facilities are easy to use.

Ian M.  |  Premières impressions 
Évaluation :
4

Rien

Billy F. 
Évaluation :
5

Aucun

Roger D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ben S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DENNIS D. 
Évaluation :
4

See note above concerning truck steering.

James P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMANI J.  |  Premières impressions 
Évaluation :
3

Truck needs cruise control, when you quote someone, give them a total cost estimate vs letting them find out the additional cost when they are there in person...

Bob C. 
Évaluation :
5

All good

Kevin C. 
Évaluation :
5

Would be nice to have a receipt upon return of the equipment!

rick C. 
Évaluation :
1

Employees were extremely rude. I also should have paid more attention to the contract mileage, because there is NO WAY I drove the miles they said

John L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larry N. 
Évaluation :
1

Customer service was horrible. They charged me for everything. They said it was up to them if I get a free month I feel like they was messing with me cause I'm black.

DAvery S.  |  Premières impressions 
Évaluation :
5

Very friendly service, super helpful. Thanks

Gary M. 
Évaluation :
2

don't know if it's store policy or corp but I gave my credit card took pictures of me and id and was almost turned away because I didn't have an other contact number really after all this it came down to someone else saying they know me not that this is going to break your bank account but will not be a returning customer If I was plotting something I would be smart enough to have someone the store to call I almost felt violated when I left and I reserved several days in advance so I could quickly pickup truck just to find out that it still need to be hooked up to trailer

RUSSELL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eddie E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lindsey B. 
Évaluation :
2

The general manager sucks

DRENNEN R. 
Évaluation :
5

Overall good experience

Jed I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

REAGAN M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
1

The equipment was a mess and dirty customer service was less than par and I came from out of town to take care of a move for my parents. I didnt have time to exchange equipment because of my timeline. I have done 8 military moves using Uhaul and never experienced this before. Please have a district manager contact me in order to make this right. Thanks

Kristopher V. 
Évaluation :
3

Call before you pick up your vehicle. Never know what you get.

Alhamisi G. 
Évaluation :
5

The nickel and dime of costs. The per mile is very costly

Norman V. 
Évaluation :
5

Nothin I can think of. It was a very good experience.

Robert F. 
Évaluation :
4

My location was changed to this one I was promised a $50 credit because of the inconveinence I have not seen it yet

Jason M. 
Évaluation :
3

Code unlocks door but won't open my load door

Callie B.  |  Online Move In 
Évaluation :
1

Uhaul changed my pickup location causing us to modify our plans causing me to be late picking up my van. After waiting in line I was informed that I was one hour and nine minutes late and they only hold a reservation for one hour. They did offer to rent me a truck half the size for more money. I will go out of my way not to use Uhaul in the future. The truck was out of alignment causing it to dart quickly when turning the wheel and the brakes made a loud grinding noise. This was a very bad experience altogether

Gregory G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wilma M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victory W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

eric C. 
Évaluation :
1

I rented a truck at 8am and had the truck back the same day at 6pm. I never gave them a return time and let them know the truck would be back the same day..their response was it would just be one rental charge for the day as long as it was back the same day. So I returned the truck then when I get home I get an emailed receipt charging me for 2 rental periods and double the costs. THE WOMAN IN THE OFFICE IS VERY RUDE TO ME WHEN I CALL FOR QUESTIONS AND TELLS ME MY CONTRACT SAID ID HAVE THE TRUCK BACK AT 4:30pm…..I told her I never gave a return time frame just said same day. She was rude and told me there's nothing they could do. This place is a joke. Don't ever rent a truck from here unless you want screwed over. Also she told me I could not drop the truck off at any other location that I had to bring it back there. Which was an extra 30 miles. I will be notifying the main headquarters and spreading the word that this particular uhaul store is a ripoff.

david M. 
Évaluation :
4

No problems. I rent trailers a few times a year and they are perfect for my needs and usually in stock. Only a couple times did I have to go to another location or change my size.

JEREMY M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Xiaoyi D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nick A. 
Évaluation :
1

Staff very rude

Janie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William H. 
Évaluation :
2

The customer service lady was very rude no informative.

Kerri J. 
Évaluation :
1

Booked a pick up time of 7am using the 24/7 mobile check in option via the website. Got there at 7am to pick up and the truck it gave me was in the middle of the vehicle drop off line blocked in. The key was not ready. A worker told me to come back in a couple hours as he has not cleaned and prepped the truck. Also reviewing the final charges I was charged a gas surcharge and I refilled to the same level. Please reach out to me to discuss getting fuel charge reversed and there should be a discount for the truck not being ready for 2 hours after my confirmed pick up time. Wasted my time and family that was ready to help me move

Christopher K. 
Évaluation :
5

Everything was great. Staff was perfect!!

JENNIFER F.  |  Premières impressions 
Évaluation :
5

Prolly will use in Future

Edward F.  |  Expérience générale 
Évaluation :
1

The website is very misleading. The unit we rented said 1-2 bedrooms with about 1200 sq ft. Went to pick up the lock and the inside signs said a studio. The unit barely would fit a studio apt. Asked to upgrade to a bigger unit and was told none were available but I could rent a second unit if I needed. She said I could do it online since it was closing and I wasn't 100 % sure. Moved in what I could and rented a second unit. I came with my bigger furniture to move in the unit, but couldn't access the ramp to the second floor because it was after 7pm. But I was told I would have 24 hr access to my second floor units. That was another lie. Called the GM like the sign said and she was the rudest person I've ever dealt with. Basically it was my problems. She never even apologized for the inconvenience. Told me to carry it up the stairs. I'm 4'11" and it was a French door refrigerator. I needed these units for a few months but I'll be taking my business elsewhere next month. And I'll be reviewing your business on yelp, Google, FB and every other site I can find.

Kenneth L.  |  Online Move In 
Évaluation :
1

I need a call back. Too much to write.

SHELIA P.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Melissa K.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ivory R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

YURAIMA R.  |  Premières impressions 
Évaluation :
3

I had roaches coming out of my boxes and I had a bomb and Sprite but those roaches

Donna S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randall M.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JENNIFER T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stashel H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

angel q.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VANESSA G.  |  Premières impressions 
Évaluation :
2

Conner and janna was both rude when they spoke to me it wasn't friendly at all I don't know if they were having a bad day or what but in my day we were never rude to customers.

Joyce W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damontae S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dustin H.  |  Premières impressions 
Évaluation :
5

Had no problems. They were polite. Ready to answer questions

Carla F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carla f.  |  Expérience générale 
Évaluation :
2

I needed the 10x15 size and was told one was available at the facility. As I attempted to book it online, the unit was not available. An employee kindly assisted me through the online process and told me to book the 5x5 and when I arrive to the facility they would get me in the 10x15 and I would pay the difference at that time. I booked the 5x5 online which included a free lock for booking online. Once at the facility to finish and switch out the reservation for the 10x15 a different employee assisted. She made the switch. After reviewing the online receipt I noticed the employee charged me for a lock which I already got free for booking online. I asked to be refunded for the lock since I got it free online. She said to do so, she would have to refund the entire amount then charge my card again for the amount without the lock. This was an unacceptable process as I would have to wait a few days for the first authorization to drop from my account. I asked if she could just give us enough boxes for the over charge and she said she could not but would have a manager contact me. It has been two days and I still haven't been contacted. This was not an overall positive experience. Nor is it acceptable for a company to have a promotion and not figure out how to honor without inconveniencing the customer. Moving is expensive and stressful. A company's processes should not make doing business with a customer, difficult for the customer.

Danielle L.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

carla f.  |  Premières impressions 
Évaluation :
1

When I ordered the unit online it said that it was climate controlled, a lock would be in the unit, and to go and put my code in. When I arrived my code did not work, there was not a lock in the unit, and it was definitely not climate controlled. I went downstairs to the desk to see what was going on with my code and where I could find the lock and the general manager(that's the shirt the person was wearing) was extremely snarky and rude about why my code did not work. I did not plan to leave a negative review hoping that over time things would get better and I'd be able to leave a 5 ⭐️ review but I received a text asking for a review.

Alexander W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marie p.  |  Expérience générale 
Évaluation :
5

Great Experience!. Thank You!

Brooke S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori M.  |  Premières impressions 
Évaluation :
3

I'm glad I call uhaul, I'll be back in and I will tell my friends and neighbors. Thanks again

Sharon A.  |  Expérience générale 
Évaluation :
5

The promo was amazing and the storage unit was A++++ if I ever need one in Evansville again I will definitely be going through uhaul

Marc H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tashara D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy M.  |  Premières impressions 
Évaluation :
3

When we first got the unit, the information about the 24 hr access was not explained very well. We could not get in when we tried. We were there early to finish unloading the truck but could not get in. We were not charged for being late because of unloading the vehicle. We tried to enter the unit a second time after hours and still could not get in. When making the payment, the after hours was taken off and the first fee was refunded.

DAVID S.  |  Expérience générale 
Évaluation :
2

Was loading the storage was on property called manager still got charged more

Robert n.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rosie m.  |  Premières impressions 
Évaluation :
5

Everyone was nice and very helpful.

SHEENA G.  |  Expérience générale 
Évaluation :
1

Staff was rude, not very helpful at all. Didn't explain any directions at all on what to do with my truck and trailer, very bad experience overall you need to train your people better

Corbyn B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brandy U.  |  Premières impressions 
Évaluation :
5

The service great with unfailing courtesy. Will use your service in a few moths.

Peter N.  |  Premières impressions 
Évaluation :
5

No coment

Lisa J.  |  Premières impressions 
Évaluation :
4

At one point I did have a problem where the computer system had messed up and had indicated I was no longer paying. That was fixed quickly and I wish I knew the name of the lady that fixed it for me. Other than that my time was it there was completely stress-free and I greatly appreciate it.

Frances B.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

joshuA t.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALONZO W.  |  Premières impressions 
Évaluation :
5

very friendly and well informed

Lori J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina N.  |  Expérience générale 
Évaluation :
4

I was pleased with the service. Thanks again

Sharon A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TASHMOND S.  |  Premières impressions 
Évaluation :
2

Staff was very rude and not helpful at all.

terry w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

randy l.  |  Expérience générale 
Évaluation :
4

The switch in management from Nathan to another manager took some getting use to.

Veronda R.  |  Expérience générale 
Évaluation :
4

My rate was increased a month after I signed up. That wasn't pleasant.

John C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chrisie H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivan B.  |  Online Move In 
Évaluation :
1

Your workers at this facility are very unprofessional and rude.

Sujey AleJandra G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Della B.  |  Expérience générale 
Évaluation :
3

staff is rude

kaeyoni p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christie H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maryum e.  |  Expérience générale 
Évaluation :
2

Information given seemed simple enough but key details were not conveyed. I was told to access the building through a certain door only to find out that door doesn't work how it's supposed to when trying to move in. Also it was never mentioned a circular lock was required until after I had put on my own and had to get someone to take the office lock off.

Even A.  |  Online Move In 
Évaluation :
1

My furniture and beds got ruined in the unit and I was told that there is no place to put my items that were molded so I had to put them n my vehicle with mold all over them and dispose them which isn't fair because it was the storage unit that ruined them and I had to take them off instead of putting them in the dumpster at the facility. Also, some of the workers are NOT PEOPLE FRIENDLY AND SHOULD NOT BE WORKING AT A PUBLIC PLACE!

Valerie H.  |  Expérience générale 
Évaluation :
3

Staff was very rude. Called for a promotion with a full move one way, when we go to check in they told us that corporate does not know what they are talking about because they are not here and do not work the front desk.. They can not give us the promotion even with availability open. Then ended up charging us more because they did not know how to transfer the account to a smaller unit. I have been a uhaul customer for over 15 years and this was by far the worst experience I have had.

Cassidi T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricky W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lorna R.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alaxis F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

michelle e.  |  Expérience générale 
Évaluation :
2

Employees were very impersonal, and not very friendly and extremely rude!!

Richard R.  |  Expérience générale 
Évaluation :
3

The truck we got we were having issues with the passanger door to close.

Sujey AleJandra G.  |  Premières impressions 
Évaluation :
5

Good work Excellent job

Frederick D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jourdan J.  |  Expérience générale 
Évaluation :
5

Aucun

ROBERT J.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TRACY M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rebbeca M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheryl C.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LEVI D.  |  Expérience générale 
Évaluation :
5

Thank you for all the help and storage

JUANITA S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janis S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Soul Stride Logistics LLC K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

cynthia v.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KAHLIL W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RAVI SHANKAR VARMA K.  |  Expérience générale 
Évaluation :
1

There's no lighting in the units which makes matters even tougher on you but the prices keep going up irregardless, so I can no longer recommend.

Dan D.  |  Premières impressions 
Évaluation :
5

U-Haul of Evansville is an "Outstanding Storage Facility"! We have used that facility (3) different times in the last (5) years for my Mother's personal items. Each time the service and staff have been "Great". This time was no different "Great Service" from all the staff, but I want to give a "Special Thank You" to a young man named Jackson. Jackson's help during this last rental of Unit #1235 was "Outstanding"!! Thank You! Jackie L. Thrasher

Jackie L T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexsandra J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Luke S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken H.  |  Premières impressions 
Évaluation :
5

Overall my experience with uhaul has been very good. My only complaint, the day I moved out of storage the bathroom was dirty.

LAURA S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

donald j.  |  Expérience générale 
Évaluation :
5

Very nice experience at both locations

Raymond S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth V.  |  Expérience générale 
Évaluation :
2

The facility is always great but your workers are rude and not friendly at all

jeremy t.  |  Premières impressions 
Évaluation :
5

Very clean and nice

robert m.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tiffany B.  |  Expérience générale 
Évaluation :
5

Thanks a lot we did great

eddy j.  |  Expérience générale 
Évaluation :
1

Gm was terrible dealing with me also other customers

JaNathean U.  |  Expérience générale 
Évaluation :
3

Somehow, my reservation was lost and when my friend, who was my contact, went to measure a piece in storage, there was a lock on the door. It wasn't my fault, as I didn't delete the account or close it. It was UHaul's fault. I will credit the desk person with being very helpful and forthright. She didn't charge me for last month. But, now I can't use my old contact, who is a trusted friend and who has a key to the place. I was told I had to use a new one. This is preposterous. There was no reason for me change that was given and this person I have as my contact I have known well for over 15 years. Please find a reason and explain to me why I can't use the person I trust the most in my life as my contact. Mind you, he is a site supervisor for a security company and has passed multiple background checks for his jobs, so to that end, I'm angry. You get three stars because the desk person (I don't remember her name) was excellent in her customer service.

Frances B.  |  Premières impressions 
Évaluation :
1

Hours changed every day was over charged twice couldn't use my code to access my unit after 7pm and I paid extra for that as well as forces to buy 3 different locks throughout the whole experience my trailer didn't have the correct wiring so I had no lights on it which forces me to spend another 40$ on a special attachment was a horrible experience all around

Laura B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rebbeca M.  |  Premières impressions 
Évaluation :
2

The staff was rude and I was given a storage that had someone else's stuff in there and I paid for 24 hr access and still couldn't unload my truck til the next day . I have a video that they aren't doing what they promising in the ad

Angel h.  |  Expérience générale 
Évaluation :
4

Using uhaul is never a problem, same cannot be said about the staff. Equipment and van wise: the van was so much better than the truck and I will definitely be using it again. The storage was easy to get to and there was carts to help load it. I did not know I only made a reservation for the storage and the only problem I had was the lady (Jonnie) was really rude. Too much attitude and not enough caring. Other than that uhaul is the best at moving!

Michelle M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gina h.  |  Expérience générale 
Évaluation :