Customer Reviews for U-Haul Moving & Storage of Federal Way

9 163 évaluations

35205 Enchanted Pkwy S   Federal Way, WA 98003
(Across from Costco and Next to Lowes **LIMITED PARKING**)

(253) 874-2481

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(253) 874-2481

35205 Enchanted Pkwy S
Federal Way, WA 98003
(Across from Costco and Next to Lowes **LIMITED PARKING**)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

I don't know what to comment on honestly. Everything was handled and taken care of!

Kyo T 
Évaluation :
5

I rented a truck for about a half day from the Federal Way, WA location. The transaction was arranged several days out via the company web site. The process was very straight forward, easy to understand, with an upfront fee structure.. The staff were friendly and informative; the check out/in process was seamless. The vehicle was clean and well maintained. Most important, no surprises or additional fees when the vehicle was returned. Will definitely rent from U-Haul again.

James M 
Évaluation :
5

The truck was not washed, it had bugs splattered on the front. Also, the driver's side window/door was not sealed so it was a very noisy trip for two days!

Lila S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adewale O 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NICOLAS V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronald B  |  Expérience générale 
Évaluation :
5

Mikail and Julian were great! Thanks guys!! Very clean facillity.

Avery H  |  Premières impressions 
Évaluation :
5

Great people

Turner M 
Évaluation :
5

Good experience

Donna S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damarcus K 
Évaluation :
3

The truck was dirty inside and out still had garbage from previous renter in cab in glove box back had been cleaned out or swept in a few rentals. The desk staff was polite and very helpful the lady I dropped off with her attitude was fake and impatient.

amie h 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ross C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bounsong I 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert m 
Évaluation :
5

You got it all

Grace W 
Évaluation :
5

The experience was ok but the way funds are charged and held are screwy same equipment three days 3 different amounts in town trailer

Terry C 
Évaluation :
5

The 5x8 trailer was clean but the door was worn out and didn't open or close very well. This trailer was in need of a new door. At one point it stop moving up.

Mark S 
Évaluation :
5

Don't have any ideas

Scott G 
Évaluation :
5

The staff was great to work with and they quickly got me out the door and on the road.

Rodney R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kini T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaulanie R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Koanne P 
Évaluation :
2

I couldn't get my assigned truck out of the parking lot because there were two trucks directly in front of it and the same behind it. It took at least 35 minutes for the U Haul employees to get me a truck. They were very polite but nevertheless better preparedness is obviously needed.

David C 
Évaluation :
4

Easy to set up rental online. Big lot makes it easy to get around with 20 foot truck.

steve n 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnathan G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas T 
Évaluation :
5

Customer service was sweet and helpful

ALISI R 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Russell A 
Évaluation :
5

Julian did a wonderful job welcoming me and getting the trailer rental set up in a friendly manner! An excellent experience that I will recommend to my family and friends. I like the us of the app to inspect the trailer before pulling out. Very efficient!

Rick W 
Évaluation :
4

Moving in was an quick and easy process even with a line!

Kristen M  |  Premières impressions 
Évaluation :
5

Easy pickup and drop off. Very friendly staff.

George C 
Évaluation :
5

Top notch service, quick and professional

LAWRENCE S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JU L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gary l 
Évaluation :
5

Le client n'a pas laissé de commentaire.

byoung j 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron P 
Évaluation :
2

Truck was given to us with a broken drivers side windshield wiper - was able to call UHaul roadside assistance in the middle of our move and luckily someone was able to meet us while we were loading the truck and repair it. Having to drive in the rain without a working windshield wiper was incredibly dangerous. Feel like this should be added to the check-in process on the app? They should make sure drivers are testing the wipers, brakes, reverse camera, and exterior lights. Also - truck was provided with a negligible amount of fuel. Just over a quarter of a tank. It's hard to estimate how much that is to return it with and also is inconvenient to start your moving day by having to go and fill up the gas tank. All trucks should be given full & expected to be returned full and if not the renter is charged double out of convenience. No one should be getting a truck that's nearly empty on gas and having to worry about over fueling it as you will not be reimbursed??

Jake K 
Évaluation :
3

The truck had no gas in it. I was not informed of how to return the truck after hours. I did not receive the blankets or dolly I paid to rent.

Katie J 
Évaluation :
4

Very good. They guys who helped us were very professional and courteous

GARY P 
Évaluation :
5

Excellente expérience

Erica C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abubakar S 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marian K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caral M 
Évaluation :
5

The rep was very helpful. The truck I used - the driver's door was jamming, hard to open!

John T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Starla F 
Évaluation :
5

I had a nice visit with a u haul driver while on the trip. A really nice elderly man who was driving a truck back to Boise. We were parked next to each other at a truck stop. He was very friendly and kind

Starla F 
Évaluation :
5

Everything is great as it is.

Phillip S 
Évaluation :
5

The Federal Way U Haul on Enchanted Way Parkway is exceptional. Service is excellent, quick and efficient. You can rely on this facility to have the equipment you need when they confirm it is available. By far the best location in the area.

DENA S 
Évaluation :
5

the Federal way crew are always ready to hook me up or unload, even at 7AM! its the people there that make the difference .

STEPHEN C 
Évaluation :
4

Better vehicle maintenance, told the people receiving the vehicle, that the side mirror was loose and while driving it kept changing position and I couldn't use it. They said the knew and that it was extremely loose and not supposed to be that way. Laughed it off and walked away.

Steven C 
Évaluation :
1

I have been a Uhaul corporate customer since 2011. I have been working with this location since they have opened about a decade ago. The service has degraded over the last 5 years. These employees need to.be trained about real customer service. The.emplooyes all seem shiftless and somewhat lazy.

abraham s 
Évaluation :
3

There was a lot of damage not already reported.

Michael M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kurtis K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIMMY D 
Évaluation :
5

Merci

MICHAEL R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura T 
Évaluation :
3

The attendant sent me on a trip across the country with a bald tire. I was told I couldn't pick up the trailer early because they were inspecting it, WHAT??? In South Dakota I had a blow out on I-90. Scary and could have been avoided! I don't understand that type of service!!!!

Ken G 
Évaluation :
5

They are good people

Qader A 
Évaluation :
4

Very good services in the whole. Although the check-in on the web seems not working so well.

Penh L 
Évaluation :
3

Truck didn't drive well. Wouldn't go over 50mph and shook the whole time. When asked, the employees said it probably had someone try to steal the catalytic converter. Employees not helpful.

LELAND H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

al t 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney M 
Évaluation :
5

I was pleased how quickly I was in and out to receive my rental. I think the manager helped me, she was very efficient. Thank you..

Connie W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kristi S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

miguel G 
Évaluation :
5

Maybe learn math . Other than that no complaints as they were more than patient as I needed to call twice as I needed to ask if I could change my pick up time, as well as needed to extend my return time. Absolutely no problem all was great until it came to ck out as I wasn't sure of the miles so i said 30 quote price $ 61. If I went 30 miles @ $1,19 per . Actual mileage 18 miles @ $ 1,19 per equals out $41,41 plus tax however he told me my charge was $74. I had to ask him how he came up with that figure when the original quote was less for 30 mil and I only went 18 mk so no . He had to look again and apologized said he hit the wrong button or something, and we're only human accidents happen and still he was very apologetic in regards to the situation. This is why I will recommend this U haul as I have been to many businesses where you have to fight corporate to get your $ back , when it'd their company's error. Not this place he saw he made the error apologized and corrected it immediately and not many do this.

Cheryl V 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Duyen L 
Évaluation :
4

Please improve your equipment return process.

Ron G 
Évaluation :
4

Please fill up the trucks before use. The truck I picked up only had a 1/4 tank. I filled up the vehicle before use and returned it with 3/4 of a tank and received no credit for the additional gas.

Mark S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy D 
Évaluation :
4

More store clerks are sometimes needed however everyone was professional and helpful.

Becky L  |  Expérience générale 
Évaluation :
5

Overall this was a great experience. Easy to schedule online and then working with the team on getting the box picked up and delivered on the other side of the country! There was a couple of day delay in delivery, but that did not detract from the experience.

Robert M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yared G 
Évaluation :
3

When someone needs something don’t confirm a reservation for one town and the day before call and say the equipment you reserved is TWO towns over!

Pedro o 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gilbert K 
Évaluation :
2

Took over an hour to get out of the parking lot because the truck was boxed in. My movers were waiting for an hour that I had to pay for. I filled up the tank but when I went to check out, I was in line for 25 minutes before the guy told me to just leave the Keys, figured it was ok since i topped off the tank and swept the truck. I was charged 60 for gas, but since I could not get the truck looked over with me being there, I kind of had to eat that cost. Would never use this location again.

Rubie C 
Évaluation :
1

The dispatch was having trouble finding a suitable trailer for the reservation I had. After 4 changes, eventually they found something, but then called same day of pickup and said it was not available. I settled for a larger trailer but it was so close to my max tow capacity that it was not efficient with how many trips I had to make. The fender was damaged at pickup and I was worried about it falling off and hitting another car or person. The running lights were shorted and were not operable. I was towing early in the morning and at night, so I was super worried about a ticket or causing someone to hit me. Greater than 50 % of the deck/floor screws were missing. Tires seemed to be ok and trailer towed well nonetheless.

Anthony T 
Évaluation :
2

Have locations with one-way trips closer to me. Had to drive from Mill Creek to Federal way just for a pick up then got charged extra miles because my reservation wasn't in Mill Creek

Caleb H 
Évaluation :
1

Employees don't seem to care. My 26 vehicle was blocked by a truck so i couldn't pull out of the parking lot for a while. Dropping off I had to go outside and find my own employee to return the key. The fuel odometer was incorrect in the final statement, i wasn't def above a quarter in fuel.

Benjamin P 
Évaluation :
3

I moved into the uhaul storage in Federal way in January with 2 units....I was surprised to receive notice that both units rental amount would be going up.after only 90 days 😳 That is why I decided to downsize to just 1 unit

AMELIA D  |  Expérience générale 
Évaluation :
5

Clean facility a nice place to store your thi hs in Federal Wa

CAROLYN W  |  Premières impressions 
Évaluation :
5

No comment it's good job

Shimeles D 
Évaluation :
5

Everything went smoothly. Very much appreciated.

Mary S 
Évaluation :
5

Each and every time I needed to make a stop at my storage unit, the building was extremely clean and warm and the amount of space to get my stuff in and out was immense.

Anastassia H  |  Expérience générale 
Évaluation :
5

Excellent customer service

Joi I 
Évaluation :
5

Michael B was a great help to us. He is competent, respectful and treated us well when we rented a trailer. Shout out to him and a job well done !

Melanie S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ghulam H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SULUAMA L 
Évaluation :
4

Location was super busy - they could use more workers. But the person who helped us was really friendly & helpful. Even quickly changed out our truck when he realized the one he gave us wasn't cleaned.

Loretta M 
Évaluation :
5

The girl that helped me when I picked up the transporter on Saturday was very friendly and professional. When I returned the trailer today, Avery was helpful, very positive and though the lot was partially blocked because the old canopy was being removed, she had lots of smiles. Avery is the only U-Haul employee to suggest U-Haul Resale when I've mentioned I'd like to buy one of the used transporters because I've used them probably 30 to 40 times over the years. This is my favorite U-Haul store. Merci encore!

LONNIE H 
Évaluation :
4

Counter agent & lot attendant did a great job. Auto transport trailer tires were under inflated. Left rear tire was nearly flat after I got it home, 1,5 miles. Found a screw in that same tire, had to do a plug repair, prior to transporting vehicle, no further issues.

Ronald K 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brigette P 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tiambia W 
Évaluation :
4

People are nice but I would put better instructions on how to return the equipment when the building is not open yet

Jessica C 
Évaluation :
1

The staff on shift today made our experience this time round, frustrating. I checked in this morning at 10:00am and the female staff who assisted me kept coughing on everything, and when we walked to hook our trailer up, she asked my husband and I to help her catch the trailer because it started rolling away. I was due to turn my trailer in at 3:30, which I called at 2:00, informing the staff I wasn't able to modify my reservation online. He then looked it up and said since there's a following reservation at 4:00, he'll have to transfer me to someone who could do that because he couldn't and the family was already in the lobby waiting. I then get transferred to a man who shared he went in and updated I will have the trailer longer and put it in notes, as well. A few minutes after this call, I receive another call from this Federal way Uhaul. It's another staff calling me, at 3:15pm, asking where the trailer was because the next reservation was already there waiting. I explain to him, I literally just got off with someone from his store, who transferred me to someone who stated he was going to take care of it. This young man then shares his notes say 3:15? I went through the whole run down, AGAIN to now a 3rd person. This young man then says, "Okay, you'll just need to pay a late fee." I let him know , I understand. About 15 minutes after this conversation, a female staff calls, at 4:30 and asks, "why I am not back yet with trailer rental because the family with the next reservation has been waiting there." At this point I've now had it because I'm repeating myself, to now the 4th staff. I then tell the woman, she is now the 4th person I've spoke to and I will be there by 6pm. She states, "Okay, but if the trailer is not here by 6, I'll have to start a recovery!" I tell her, I have been saying the same thing to all of you and that I will be there past my time, running behind, but you all keep calling. This shows me, that all 4 of you did not communicate or note the conversations that were had and now leaving me to feel like it's my fault, when it's clear the miscommunication was on your end. She goes on to say, "Look, I'm just letting you know, if the trailer isn't back by the time you shared, I'm going to start a recovery." We usually use this Uhaul in Federal way, but after how overwhelming and difficult the staff today made our move and day, it will def be the last. The girl with the red hair that was working the front desk at 5pm, and the short white female at the front at 10:00am, can really use some more training and also etiquette on how to speak and treat others respectfully.

Faava F 
Évaluation :
3

At first won’t start then give me another but block the driveway Also wait for system up I wait about 30 mins

Deborah D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason S  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ross D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

phoebe a  |  Expérience générale 
Évaluation :
5

Very prompt, cordial and professional

Hugo H 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Reinout S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald B  |  Premières impressions 
Évaluation :
5

Great job!

Oksana G  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEANNIE A  |  Expérience générale 
Évaluation :
5

Staff at this location was incredible and so efficient.

alejandra r  |  Expérience générale 
Évaluation :
5

Nice thanks ~

SEUNGWOO C  |  Premières impressions 
Évaluation :
5

Very efficient & quick service signing up.

SULUAMA L  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Armando M  |  Expérience générale 
Évaluation :
2

They told me I was renting a drive up unit. When we got there, it was an interior unit way in the back. Then they took an hour to change the unit to two small ones. Then we only had three more things to unload, they locked us out. Said they were closed. When we came back in the morning to finish unloading, all of the load and unload spaces were taken. Had to wait an hour for them to move their trucks. We still have to gas up and get the truck returned. I am not happy.

patricia b  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ethan S  |  Expérience générale 
Évaluation :
5

This is the best storage company around.hands down

Justin M  |  Expérience générale 
Évaluation :
4

If the staff would show you around and how to operate the doors, it would have been a 5 star review. Besides that great service

Shonta G  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harmony R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher B  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Donna B  |  Expérience générale 
Évaluation :
5

First choice if I'm ever looking for a storage unit again .

Michael L  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce H  |  Premières impressions 
Évaluation :
1

You charged me 3 extra months after I moved out your staff tram lied and never input the correct information on my move out

Joseph C  |  Expérience générale 
Évaluation :
5

Everyone was always so helpful even if they had a line of people waiting they were very thoughtful and professional.

Isabel S  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHEILA B  |  Expérience générale 
Évaluation :
5

Good job

Monica M  |  Premières impressions 
Évaluation :
4

Would've been nice if at least one big door was able to open after hours for the storage area. Had to use tiny side door. Staff was very friendly and amazing service. Very patient and understanding. Helped distract my son with a cardboard uhaul truck while I did paper work!

JAYDEN C  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Melda S  |  Expérience générale 
Évaluation :
5

Very pleased with my experience…Steven Ervin out of the Federal Way Location is a great Manager and I really appreciate him helping me out

nathan w  |  Expérience générale 
Évaluation :
5

Thank you so much for being kind and understanding. And you offer an excellent crew with the cleanest facility I've seen as a storage business thank you Cindy Tuttle

Cynthia R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherrie H  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marge C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara P  |  Expérience générale 
Évaluation :
4

The staff seemed hesitant/bored to help customers and were not very approachable. When they started to provide the service I requested, they became more engaging.

CHARLES C  |  Expérience générale 
Évaluation :
5

Nice employees

Pamela S  |  Expérience générale 
Évaluation :
5

When I approached U haul for storage of my things I was skeptical.But the are kind warm a secured storage so well.I’m grateful I found a place to leave my things for some time.Good job well done.

Eunice N  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ceria B  |  Expérience générale 
Évaluation :
5

Very professional

Willie H  |  Expérience générale 
Évaluation :
5

Over the years, all employees in FW have been helpful. Aaron usually helped me and is friendly and accommodating every time I visited. He has a very consistent pleasant mood toward customers like myself as I visited to modify/complete my payments and often rent trucks and car haulers over the past several years. Good crew most of the time.

ALISON B  |  Expérience générale 
Évaluation :
5

Heavy set white guy with a beard was very helpful great customer service he helped me in the beginning and end.

breezi w  |  Expérience générale 
Évaluation :
2

First, the staff was excellent and helpful given my situation and their limited ability to assist me given UHAUL policies. I would have continued my storage rental and paid my account current had any payment options been available. Unfortunately I fell behind and notifications sent to my old contact info despite several attempts to update it. Calling customer service involved several hours sitting on hold and messages unreturned. By the time I received a response several months went by and my only options were to pay in full or vacate storage unit within 72 hours. This resulted in the latter and I lost some of my possessions in storage and not given an option to bring my account current through making installment payments despite offering to do so over my next few paychecks , which was only way I could have afforded to bring my account current. As such this resulted in a loss to both me and uhaul rather than a mutually beneficial outcome

Bruce E  |  Expérience générale 
Évaluation :
5

The staff at this location have been amazing over the past 5 years. I appreciate all of you and big thank you to Marissa for all of her help!

JONATHAN C  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marge C  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ciara B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUBERTHA J  |  Expérience générale 
Évaluation :
5

The staff here were always very helpful and quick to assist when needed. This is one of the best storage facilities that I've ever used. I will absolutely recommend this location to anyone in the area looking for a quality, safe, secure storage.

Zachary K  |  Expérience générale 
Évaluation :
5

Good place to know

BETTY F  |  Premières impressions 
Évaluation :
5

1 You should only into a pay increase every other year. Other than that, I was happy with your service.

EARL S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMARA R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl M  |  Expérience générale 
Évaluation :
4

If this location had 24 hour access it would be a full 5 stars.

TREVOR W  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carrie B  |  Expérience générale 
Évaluation :
5

Merci.

Sonia l  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

markeida l  |  Premières impressions 
Évaluation :
4

The only reason for 4 stars was because the unit I reserved (climate controlled) was not actually available when I went to move in.

Jeffrey D  |  Premières impressions 
Évaluation :
5

All staff very professional n friendly! Good experience!

Mario l  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mowlid S  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lawrence R  |  Expérience générale 
Évaluation :
5

Good hospitality and friendly great customer service

Maryan A  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Norman R  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TOMAR H  |  Expérience générale 
Évaluation :
5

They were awful nice there and went out of their way to help me and I'm very grateful I will definitely go back there again

Carolyn W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gustavo S  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Enjolia F  |  Expérience générale 
Évaluation :
5

If I need storage again I will be back

Alice A  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LaShandra C  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thu P  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shannon C  |  Premières impressions 
Évaluation :
1

rude staff, bad hours overpriced

willow s  |  Expérience générale 
Évaluation :
5

Excellent customer service. Access hours are the only downside

Patrick E  |  Premières impressions 
Évaluation :
5

great customer service experience

Barbara H  |  Premières impressions 
Évaluation :
5

The personnel were always accommodating and very respectful

MAUREEN M  |  Expérience générale 
Évaluation :
5

Everyone was super polite and helpful. The facility was top notch.

William W  |  Expérience générale 
Évaluation :
1

Our facility was great. UHaul as a company was NOT. The fact that we tried to set-up auto-pay FOUR TIMES and it never stuck and so then we got the threatening emails about failure to pay. We had to deal with this while we were on vacation, while a family member was dying and was just hugely inconvenient. I would never recommend anyone use UHaul because of this reason.

Brent W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret H  |  Expérience générale 
Évaluation :
2

the hours of accessing my unit diminished over the years which left me only a couple hours to access my unit a week. I would like a partial refund. 206-475-5208. gillian klly

gill k  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMELIA A  |  Expérience générale 
Évaluation :
1

Majority of the staff was not friendly the phones would always go to customer service whenever you try to call and I had told them for over a year to send my unit to auction and they wouldn't do it and let the bill rack up so finally they had to eat the cost which is ridiculous that it took that long and that's even after speaking to the regional manager of storage

TREVOR S  |  Expérience générale 
Évaluation :
4

The option for a second access card per unit would be convenient.

RYAN D  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTOPHOR N  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KYLE S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard W  |  Expérience générale 
Évaluation :
4

Avery's customer service was exceptional. She was extremely helpful, polite and made sure we were taken care of.

JoAnn E  |  Premières impressions 
Évaluation :
3

It's really hard to get to our unit and we had to make about 20 trips with two carts. Back breaking work but the facility is nice - glad it's temperature controlled.

Malia A  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherrie H  |  Expérience générale 
Évaluation :
5

I was very pleased with my experience using your storage facility. This was the first time I have ever used a storage facility. The price was good compared to other places I checked. It was easy to have access and sort through belongings as we moved into a smaller home. Merci.

Shannon P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

betty e  |  Expérience générale 
Évaluation :
5

Super nice counter heip. Thank you

paula d  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

chance p  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kevin w  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VICKIE H  |  Expérience générale 
Évaluation :
3

The staff, facility and unit cost overall were fine. There are not enough load & unload spots with a ramp. I had to unload a Uhaul from the rental truck parking area directly across from the storage facility entrance. This was not the safest because you had to wait for cars to drive by and then work your way between cars parked in the few loading spots. My mother's car also had an attempted break in the day we first acquired our storage unit. There was also a woman who seemed to live her days in her unit. Every time I came to add to my storage unit, she was there parked in a loading zone spot and inside it looked as though she had set herself out a nice living room in the aisle where she seemed to be enjoying her day.

Kari F  |  Expérience générale 
Évaluation :
5

I will rent from you again or whenever I need storage

Toyie R  |  Expérience générale 
Évaluation :
4

I have only one complaint re: wasn't told about how far movers were expected to carry items. Other than that staff was friendly, conscience and helpful.

Jennifer V  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sharon l  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

antonio t  |  Expérience générale 
Évaluation :
2

Was lied to about the storage unit and it cost us 300 dollars more than what I was told.

Kegan S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda K  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER G  |  Premières impressions 
Évaluation :
5

Good service, friendly. Safe environment. Thank You

Levorn G  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S  |  Premières impressions 
Évaluation :
3

Very good customer service

Margaret H  |  Premières impressions 
Évaluation :
2

I’ve sent several messages via email and the app as well as contacted customer service , I moved in on 8/27 and moved out on 9/26 only to be harassed stating I have an unpaid unit as well as late fees when I contacted you guys diligently on 9/25 and 9/26 with a formal statement of what I was doing, not my fault you guys aren’t cooperating or complying and all my notes are documented and date stamped, luckily there is no card on file or no authorization for any charges but really you ought to be more alert and up to date on notifications from customers especially if you give us to the options to complete your job ourselves with your self services, I’m still waiting to hear back of my confirmation that you guys have cleared and close out my account as of 9/26, so that part is where I have most issue with right now

Jason O  |  Expérience générale 
Évaluation :
2

Desk clerk was rude and did not want to uphold the agreement that had been made verbally over the phone when we had prepaid for the facility. I had to get the manager involved in order to get my previous agreement upheld.

Johnathan M  |  Premières impressions 
Évaluation :
5

Excellent service

FRANKLIN V  |  Expérience générale 
Évaluation :
4

Sean and staff were great.

Alvia C  |  Premières impressions 
Évaluation :
3

My unit was stuck and very difficult to open. I understand the shortened hours, but it was totally inconvenient for my schedule. NO ONE EVER ANSWERS THE DARN PHONE. :( The customer service was ok, depending on who was helping me.

amber r  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kari F  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MELINDA W  |  Expérience générale 
Évaluation :
5

Great crew all around.

Bridget B  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aubrey A  |  Expérience générale 
Évaluation :
4

Excellent service à la clientèle

Shelle C  |  Premières impressions 
Évaluation :
5

Thank to all staff you all were very helpful everyday that I experienced your help . Staff here is friendly and helpful supper easy painless move thanks again. 5 stars of service !!!!

Jason D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael a  |  Premières impressions 
Évaluation :
5

The staff at this location are great!

Dawn O  |  Expérience générale 
Évaluation :