Absolutely nothing... perfection can't be improved.
laurie gCustomer Reviews for U-Haul Moving & Storage of Federal Way
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Always friendly, don't change a thing.
PHILLIP SI am a stager and frequently uses this UHAUL location for my staging moves. The service is always great and this is why I always come back! Great Crew!
VIRGINIA AExcellent
MIR SThis facility has had problems with previous managers & staff. They are all no longer there. Current employees are doing much better.
Dale M | Premières impressionsGreat experience, thank you
WENDY JThe employees were excellent, diligent and easy to work with.... Needless to say but I would recommend all of my family and friends here. Merci encore.
EUGENE Y | Premières impressionsNo nonsense truck rental. In n Out! Truck was clean and well maintained. Will rent again when needed!
JOSEPH GNothing. your employees are friendly, respectful, understanding, and very knowledgeable.😊
RENEE KEverything look good
AKEEM OJust keep it up!
JON HService amical
DIONA BGreat service from everyone
RYAN DVery good
JOEY RThe truck I used was very worn out being the alignment needed corrected desperately and the airbag light was illuminated. I felt my safety wasn't a priority while driving it. I had informed the staff when I returned the truck.
JOSEPH GThe woman (didn’t remember her name) was so helpful and efficient.
MATHEW RThe lady who served me was great. She was very kind and professional.
HENRY KThe pages and pages of options and upsells that one is forced through during the online reservation process are annoying and could result in unwanted purchases if you don't read the page carefully. It would be a welcome improvement if one had an option to just reserve the vehicle and could skip or bypass all the additional pages of add-ons if one so chooses. Also, the online checkout requests and emergency contact. However, during the physical checkout, a second contact is also required. No reason is given for this, and there is no indication in the on-line checkout that a second contact will be required at the on-site checkout. If there is really a legitimate reason for requiring the second contact, the request for the second contact and the reason why it's needed should be included in the on-line checkout procedure so one doesn't feel ambushed during the on-site checkout.
BRADLEY JVery professional and knowledgeable. Friendly and easy and fast in and out.
STEPHANIE DI wish my windows and mirrors were clean. Other then that the staff was friendly
STEVEN SKeep up the great work 👍🏼👍🏼👍🏼
SAUMA'AVA MNo issues !!! When I needed an upgrade they accurate me on the spot! Very communicative and friendly.
HELEN L | Expérience généraleEverything went well, minus finding a suitable gas station to refill. I feel the amount charged per mile is excessive. You guys need to "blow up" the fine print. That's obviously done on purpose, and to me, it's kind of dishonest when it comes to price.
ZACHARY RClean the trucks. Headlining was littered with graffiti. Trash was left from previous renters, including KY jelly and an orange. Does not appear this location is checking condition of vehicle when they are returned.
Travis KGreat customer service!
JOHN RPeople were fine..the vehicle was a complete shitbox and I have no idea how you guys approved it for the road
AMOS Si loved the free lock & friendly help
roberta l | Expérience généraleI was very satisfied with the way I was handled.
titus mThe staff needs to be better trained on the payment/refund process. I spoke with three separate people about the same issue and received three different responses related to how the payment would be processed. When it was time to process payment and a refund, I had to call in several times to the location to get some sort of resolve. I was sent to the ubox customer service desk where I was given a customer id number and sent back to the location. Hopefully my payment/refund is processed correctly.
Alea RKeep up the great work and seamless transaction process. Merci.
JACKIE DThank you Hayden for the help!
JASPREET KService satisfying😌
DAVID GThe location has greatly improved.
JAMIE GI use you hall often. And I'm never disappointed! Typically, it's at the site also.
BETTE SThank you for a good experience that made my process easy.
LECHARN REven though it was right at closing time they were great!
Daniel EProfessional service, fast and reliable processing.
BLADIMIR Zfast, friendly, and clean!
FUAMAI AThank you for renting appreciate your service
KELLY PGot me ln and out quickly on a Saturday
JOSEPH SPerfect! 😊
David F | Premières impressionsMy only issue was the truck smelled like smoke.
JOHN LThe service has improved greatly.
JAMIE GBut the rate on is to high 1,59 on mi is too much
ISSOUF AJason was such a big help Easy process and we ended up not needing it overnight so we returned with ease. Merci
VASATI TMake sure that there is someone there to check over employees work. This caused me to be late to work today due to one of your company employees not doing their job rite. I was accused of driving way more miles than I had drove. Long story short another employee had to assist with me not agreeing the total. Then I was also told that I would get a better price after I've closed my bill out which was a lie. I was charged way more money than I should've been charged for. Can someone give me a call regarding this matter.
ANTOINETTE KJordyn was fantastic! Above and beyond. 5 stars!
TREVOR SI had zero problems.
RAYMOND Cstaffs are very helpful
KYONG KExcellent customer service
MARK WI never rented an u- hal
Travis S | Déménagement en ligneThe staff at this location is always very helpful.
Brian MAll in all it was a good experience. The truck did its intended job. The condition of the truck was not so good. The driver side visor was broken and there was was paint stains on the passenger seat and floor.
Ken MCompliment: The customer service from the staff (Phone and in-person) was really good. The UHaul facility had everything I needed (clean truck, furniture dolly). Everything was quick and easy. This location was great.
CHRISTOPHER MS.O.
JUAN AThe manager at this location has been always veery helpful I am a real estate stager/broker and use this store to rent trucks many times per year to stage my listings. The service has always been great and if it drops the manager jumps in to help. She is an asset to U Haul! I have used other UHaul locations in the past and this location is far superior to any of those experiences. Merci
VIRGINIA AI don't like one night I came i had entered a few times before and then on the next try i got locked out and that was it no more storage for the night
Roger A | Expérience généraleI didn't appreciate having to back the truck out in between three other trucks on each side of me. I should've been given a truck to just pull forward.
ALICE WEveryone was great!! Very helpful! Everything arrived in one piece, great price, beat all the other container companies prices by far!
MONICA FMerci
Richard S | Expérience généraleCommunication not great, first truck didn’t make it out of the lot without problems so had to switch, unable to get in my account now to pay remaining balance
Hannah M | Déménagement en ligneI came from a terrible 3 years with Public Storage and I can't tell you how refreshing it is to have the attention of your attentive staff, fair pricing, a clean facility, and great access. Thank you!!!
JAMES A | Premières impressionsNot enough flat rollers
MERLIN W | Premières impressionsEmployees all had very bad attitudes and were rude and non helpful
ROBERT N | Expérience généraleThank you. 🤗
Jennifer G | Premières impressionsI've had my storage unit 5 years and I've never had any issues. Pest control was great as well as climate control. The price for the size of the unit was reasonable as well. U-HAUL Storage doesn't price gouge like some places I've seen where they increase their rates by quite a bit! I would always recommend U-haul Storage to everyone! I give a 5 STAR!
dawn c | Expérience généraleFor the quality of the unit the price point did make sense, everyone I interacted with there was nice. I did not know that the hours changed so that they closed earlier, though, until I had already gotten there. I do also wish there were a couple more regular six-wheeler carts for hauling items within the building, but other than that everything was great. I liked this place a lot.
CODY P | Expérience généraleI booked a reservation for trucks. they didn't have it but they moved around and around. They're not on time and I have to pick up another store. thank you u-haul at I-5 on 20th St.
Jimmy P | Expérience généraleVery satisfied!
cyndi l | Expérience généraleEven though it was my fault for not paying my bills and losing all of my belongings the people at the storage place were very very nice and gave me plenty of notifications. I was carjacked and my whole left side of my face was shattered and I was in the hospital for over a month. I got out and learned I had lost everything I've ever owned but it wasn't uhauls fault it was mine. There was a very tall gentleman with curly dark hair that worked at the federal way U-Haul and I just want to mention that he was the NICEST person in the world. I sure hope you have him employed there because he is the best. Sincerely, Melissa Stephens
Melissa S | Expérience généraleVery helpful in getting me upgraded and extention on my rental.. Weekend seems to be VERY BUSY more staff would be beneficial as there seemed to be a lot of returns on that Sunday and drivers were blocking areas to get out of parking lot.
HELEN L | Premières impressionsI am using one of your storages. I definitely prefer to use U-Haul than any other storage company.
Roselyn C | Expérience généraleTo my satisfaction during the past, this is why I’m back to use their services again.
Asunta M | Premières impressionsLove this place
Libby H | Expérience généraleExcellent service à la clientèle. Très sympathiques et professionnels.
ETHAN T | Expérience généraleFantastic, helpful, friendly staff. Clean facility easy to get around location to unit
MATTHEW V | Premières impressionsTo whom this concern I want my account closed the name is Clement Mayo and my Mom is on the account her name is Joyce L Page please give me a call at +12064883090 and Thanks
clement m | Expérience généraleLeyla was excellent
Jon C | Premières impressionsMy overall experience with the storage unit are good but the back end had problems. My original order included 1 large 10x15 unit. When I arrived to move in, it jad been given to someone else, and I had to split my belongings in to 2 Units. When I moved out, the Representative did not complete the paperwork and end my contract so I was charged after I moved out. It was an inconvenience to have to call and get it straightened out. They did fix the problem as soon as I called though.
Kristina c | Expérience généraleI am 60 and my whole life never been treated so rudely. This facility is overpriced and the manager needs some class on how to deal with others and and talk properly. I will never recommend UHaul.This company needs a overhaul. So dissapointed with my experience and interaction with these people. Go to StorQuest they are nice and clean and half the price and you can still rent a Uhaul next door. That is my recommendation!
CAROLYN W | Expérience générale🤗
Aileen A | Premières impressionsU-Haul has a great operation there.
Joseph M | Premières impressionsMikail and Julian were great! Thanks guys!! Very clean facillity.
Avery H | Premières impressionsMoving in was an quick and easy process even with a line!
Kristen M | Premières impressionsMore store clerks are sometimes needed however everyone was professional and helpful.
Becky L | Expérience généraleI moved into the uhaul storage in Federal way in January with 2 units....I was surprised to receive notice that both units rental amount would be going up.after only 90 days 😳 That is why I decided to downsize to just 1 unit
AMELIA D | Expérience généraleClean facility a nice place to store your thi hs in Federal Wa
CAROLYN W | Premières impressionsEach and every time I needed to make a stop at my storage unit, the building was extremely clean and warm and the amount of space to get my stuff in and out was immense.
Anastassia H | Expérience généraleGreat job!
Oksana G | Expérience généraleStaff at this location was incredible and so efficient.
alejandra r | Expérience généraleNice thanks ~
SEUNGWOO C | Premières impressionsVery efficient & quick service signing up.
SULUAMA L | Premières impressionsThey told me I was renting a drive up unit. When we got there, it was an interior unit way in the back. Then they took an hour to change the unit to two small ones. Then we only had three more things to unload, they locked us out. Said they were closed. When we came back in the morning to finish unloading, all of the load and unload spaces were taken. Had to wait an hour for them to move their trucks. We still have to gas up and get the truck returned. I am not happy.
patricia b | Premières impressionsThis is the best storage company around.hands down
Justin M | Expérience généraleIf the staff would show you around and how to operate the doors, it would have been a 5 star review. Besides that great service
Shonta G | Premières impressionsFirst choice if I'm ever looking for a storage unit again .
Michael L | Expérience généraleYou charged me 3 extra months after I moved out your staff tram lied and never input the correct information on my move out
Joseph C | Expérience généraleEveryone was always so helpful even if they had a line of people waiting they were very thoughtful and professional.
Isabel S | Expérience généraleGood job
Monica M | Premières impressionsWould've been nice if at least one big door was able to open after hours for the storage area. Had to use tiny side door. Staff was very friendly and amazing service. Very patient and understanding. Helped distract my son with a cardboard uhaul truck while I did paper work!
JAYDEN C | Premières impressionsVery pleased with my experience…Steven Ervin out of the Federal Way Location is a great Manager and I really appreciate him helping me out
nathan w | Expérience généraleThank you so much for being kind and understanding. And you offer an excellent crew with the cleanest facility I've seen as a storage business thank you Cindy Tuttle
Cynthia R | Expérience généraleThe staff seemed hesitant/bored to help customers and were not very approachable. When they started to provide the service I requested, they became more engaging.
CHARLES C | Expérience généraleNice employees
Pamela S | Expérience généraleWhen I approached U haul for storage of my things I was skeptical.But the are kind warm a secured storage so well.I’m grateful I found a place to leave my things for some time.Good job well done.
Eunice N | Expérience généraleVery professional
Willie H | Expérience généraleOver the years, all employees in FW have been helpful. Aaron usually helped me and is friendly and accommodating every time I visited. He has a very consistent pleasant mood toward customers like myself as I visited to modify/complete my payments and often rent trucks and car haulers over the past several years. Good crew most of the time.
ALISON B | Expérience généraleHeavy set white guy with a beard was very helpful great customer service he helped me in the beginning and end.
breezi w | Expérience généraleFirst, the staff was excellent and helpful given my situation and their limited ability to assist me given UHAUL policies. I would have continued my storage rental and paid my account current had any payment options been available. Unfortunately I fell behind and notifications sent to my old contact info despite several attempts to update it. Calling customer service involved several hours sitting on hold and messages unreturned. By the time I received a response several months went by and my only options were to pay in full or vacate storage unit within 72 hours. This resulted in the latter and I lost some of my possessions in storage and not given an option to bring my account current through making installment payments despite offering to do so over my next few paychecks , which was only way I could have afforded to bring my account current. As such this resulted in a loss to both me and uhaul rather than a mutually beneficial outcome
Bruce E | Expérience généraleThe staff at this location have been amazing over the past 5 years. I appreciate all of you and big thank you to Marissa for all of her help!
JONATHAN C | Expérience généraleThe staff here were always very helpful and quick to assist when needed. This is one of the best storage facilities that I've ever used. I will absolutely recommend this location to anyone in the area looking for a quality, safe, secure storage.
Zachary K | Expérience généraleGood place to know
BETTY F | Premières impressions1 You should only into a pay increase every other year. Other than that, I was happy with your service.
EARL S | Expérience généraleIf this location had 24 hour access it would be a full 5 stars.
TREVOR W | Premières impressionsMerci.
Sonia l | Expérience généraleThe only reason for 4 stars was because the unit I reserved (climate controlled) was not actually available when I went to move in.
Jeffrey D | Premières impressionsAll staff very professional n friendly! Good experience!
Mario l | Expérience généraleGood hospitality and friendly great customer service
Maryan A | Expérience généraleThey were awful nice there and went out of their way to help me and I'm very grateful I will definitely go back there again
Carolyn W | Expérience généraleIf I need storage again I will be back
Alice A | Expérience générale