Customer Reviews for U-Haul Moving & Storage of Federal Way

7112 évaluations

35205 Enchanted Pkwy S   Federal Way, WA 98003
(Across from Costco and Next to Lowes **LIMITED PARKING**)

(253) 874-2481

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(253) 874-2481

35205 Enchanted Pkwy S
Federal Way, WA 98003
(Across from Costco and Next to Lowes **LIMITED PARKING**)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANKLIN M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VANESSA C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josephine K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judith S. 
Évaluation :
5

Satisfied with the service

TOMASINA M. 
Évaluation :
5

Few inconsistencies in the pickup condition and there was one checker who did not actively call the next customer in line. The facility was exceptionally clean, and friendly staff.

JOHN AMIES C. 
Évaluation :
5

I have rented vehicles several times at this location. The process has always been smooth and drama-free.

JOHN HARRY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STACY C. 
Évaluation :
5

Excellent customer service great deal very happy with their company

PETER S. 
Évaluation :
5

Customer service great, friendly staff, fixed an issue with online return

Barry M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

manidone C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRADLEY S. 
Évaluation :
5

Front Desk person and employee that checked me: they both did a nice job.

Jon H. 
Évaluation :
5

This U-Haul saved my bacon in a big way. I am a traveling scientist who needed a truck to get to some local lakes to study tadpoles. U-Haul had great rates and availability and even worked with me when I needed to slightly extend my time to complete my research. 10/10 would recommend to anyone who needs a vehicle and will for sure be recommending to fellow scientists.

Matthew W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kym T. 
Évaluation :
5

Just continue assist customer nicely, you guys did a good job.

Ferdinand C. 
Évaluation :
5

I needed a temporary storage because we were relocating and this was the best choice due to location and it worked out great and service was exceptional . Would recommend to everyone and use again.

Tulgi L.  |  Expérience générale 
Évaluation :
5

Aaron helped us at the counter. He was very informative and courteous. He answered every question. A superlative employee. I'm

Richard G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ellen H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nesar Ahmad K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katie S. 
Évaluation :
5

I had a very pleasant and positive experience

Saint A.  |  Expérience générale 
Évaluation :
1

Your Federal Way location is a SCAM! You fraudulently charge customers fuel. We drove 29 miles and put 3,5 gallons into the truck to bring it EXACTLY BACK to where it was upon picking it up. We even have a picture of the gauge upon pickup. You then charged us another 8,50 $ for 2 gallons of gas!! That is literally up charging and completely ridiculous. Your condescending “manager” needs training. We will NEVER rent from you again. It isn't about the 8,50 $. It it's the fact that you think scamming customers and sneak charging fuel is acceptable. Get real

Richard M. 
Évaluation :
2

I got stuck in construction traffic moving across the state so I showed up 13 minutes before closing. The first guy seemed helpful initially but completely apathetic that the movers I booked through Uhaul no-showed me. He gave me a unit that still had a lock on it, so not so helpful after all. I had to go back for a different unit but they had just closed so the guy tried to ignore me. I banged on the door till another guy showed up and found me another 5x10 unit. I was told I wasn't allowed to park my truck rental on site overnight while I figured out how to unload it without movers. …The locked storage unit was still in the system as available the next day so it will happen to the next customer…. I didn't get instructions on how to use the 2 entry keypads but staff seemed annoyed or condescending the next morning when my attempts failed and I asked for help. Turns out the access doors still weren't unlocked an hour and a half after business opened so it wasn't operator error. They only unlocked one set of doors at the unloading zone or the other doors were broken. 2 out of 5 people gave appropriate customer service and basic courtesy. Careless or incompetent staff made a hard move a whole lot harder.

Holly R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neil K. 
Évaluation :
5

When it became obvious that I had hosed up my own reservation. That there were no vans available as I had planned on, just let the next person know that the 10' box is the same price. I almost walked out! Instead I spent 200 $with you guys.

William T. 
Évaluation :
5

Make sure your hired help guys are honest. The one's I hired worked for me for 3 hours and charged me for 4 hours. They were an hour late getting to my move.

JOSEPH A. 
Évaluation :
3

They rushed me when I got back to drop it off and unload stuff into my storage unit because they kept saying that they over booked the truck and needed it ASAP and then I asked about the free month of storage being advertised if you rent a vehicle and they said it's for new units only but the recording doesn't say anything about that

Trevor S. 
Évaluation :
5

Everyone we spoke with was so nice and helpful. Nothing.

Susan S. 
Évaluation :
3

I was told one price when I got there it was something else was sold A dolly and was not told the truck did not have a ramp until I return the truck the young lady who book the reservation was very nice she was not the problem it was the location with the miss information

Sandra W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK F. 
Évaluation :
5

Quick and easy!

Gregory J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHY G.  |  Premières impressions 
Évaluation :
1

I have a broken ankle and was using a scooter no one offered any help from the office. i was pointed to where the where the truck was and offered no assistance. When I returned the truck there where 4 people sitting behind the counter with no one else insite and no one came out to help me.Your customer service is some of the worst I've seen in my 64 yeatrs..who ever is running the show should be replaced. his or her staff has not been trained properly.

Carol D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gerald R. 
Évaluation :
4

Pleasant experience.

Larry S. 
Évaluation :
5

I can't think of anything. Very pleased with the staff , very helpful and friendly and excellent customer service.

LUCAS CHRISTOPHE P. 
Évaluation :
5

The best staff anyone could ask for, especially the large bearded ginger fellow :)

MYCHAEL K.  |  Expérience générale 
Évaluation :
5

I was very disappointed, after making reservations 1 week in advance with the dealer on Pacific Hwy, I received a call 1 hour before pickup time telling me they had no vehicle for me... but I could get one at another location 6 hours later. They should have let me know 1 or 2 days earlier so I could have modified my plans efficiently. However, the Uhaul center on Enchanted Pkwy that eventually handled my rental was helpful, friendly, and efficient with our transaction, and I had great service from them.

REKLAI S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JoAnn P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARGARET L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MEGAN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyrone L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose P. 
Évaluation :
5

Window crank handle on driver's side kept falling off same with bracket for the sun visor also driver's side. Clear plastic panel over the gauges and speedometer was badly cracked. Trying to reach a live person by phone is extremely difficult and frustrating. Could not reach anyone from the rental location and took 2 and a half hours on hold at the national phone line.

Kevin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANNA LASHAWN W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EMMANUEL JEWELL L.  |  Premières impressions 
Évaluation :
5

Service rapide et convivial.

Edward S. 
Évaluation :
5

Price was a little higher than what it's worth, but everything else is great.

Carolyn B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROL W. 
Évaluation :
3

Key was getting locked in the truck, I was supposed to get boxes but no one informed on the counter.

NONE V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NANCY S. 
Évaluation :
1

The manager needs customer service training.

Min K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HYUNHEE C. 
Évaluation :
5

Trailer was well used, but got the job done.

Richard M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce R. 
Évaluation :
1

I was overcharged no one did nothing but tell me to call the 800 number. I was told 0,4 per mile ended up being 1,89 and I was called on THE DAY OF PICK UP AND TOLD I WOULD HAVE TO GET FROM A DIFF LOCATION (22miles further MORE MONEY) we had NO choice but to take it as that was our last day in the apt 7/3/21. Although I was told I could leave the insulation next day without charge for the unconvinced. GUESS WHAT. THE LOCATION ALONE IS 22 MILES FROM OUR HOME. WE MADE ONE TRIP FROM OLD APT TO NEW HOME. THEM FROM JBLM TO UHAUL TO TURN IN NOT TO MENTION GASSED UP. The grad total was 289 almost 300 $dollars! I have reached out and I'm still waiting on a call back from the manager at the original location we wanted 98405 area. AND ID LIKE COMPENSATION FOR FAILURE TO COMMUNICATE PROPER MILAGE PRICE. NOT TO MENTION. CALLED US ON THE DAY OF PICK UP NOT A DAY BEFORE. This has been the worst. As a military family the amount of stress this love and your company has put on us especially on Independence Day! Was horrible. As of now I do not and will not recommend this company until this has been solidified. Not very pleased. AT ALL

Marcus S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna M. 
Évaluation :
1

They rented my reserved unit. 10x15 And then gave me two units to equal the same size That was ok but they put me to the very back of the building the walk was equal to at least a football field is not a football field and a half I rejected the unit and got the same full-size unit for less down the street FM

Frank M.  |  Premières impressions 
Évaluation :
4

They are awesome

Guy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosemary B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jane M. 
Évaluation :
5

Fast and efficient service every time. Thanks

John F. 
Évaluation :
5

I have placed more gas then original pick up, which did not reflect on the receipt, The receipt reflected same as original pick-up. Not sure how this effect inventory or influence the next person, but if short cuts can be avoided, then it should. The staff had overall excellent customer service and the office area was very clean and organized. I would be definitely recommend the location to friends.

GLENDA T. 
Évaluation :
1

I had a terrible experience that required me to go to 4 different Uhaul facilities in Tacoma Puyallup and Federal Way. In the end, I was still unable to get the truck that I needed after I called repeatedly to verify. Through out of it, every associate blamed the traffic center and never took any responsibility for how this might impact me as a customer. There were no apologies, no proactive ideas to find a solution, no offer of a reduction in price…nothing.

Joel Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine R. 
Évaluation :
5

Great service and help

Timothy W. 
Évaluation :
5

I was charged for bringing the truck in before my 24 hours. I don't know why I was charged 20 $and I brought the car back earlier then I was supposed to. Not good. Everything else was fine

LINDA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWNA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SPENCER O. 
Évaluation :
1

I think employees should have more professional skills and dont act rude with customers

Fabian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alaina M.  |  Online Move In 
Évaluation :
5

Let up on the COVID restrictions. Making people turn around to get a mask before entering the location is ridiculous.

Carolyn B. 
Évaluation :
5

As always, this location has delivered on my rental needs every time.

Moses R. 
Évaluation :
4

Follow up to make sure that the cargo vans are cleaned, make sure that the air conditioning are working properly.

Jimmie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack H. 
Évaluation :
5

Units were clean and updated. Building has AC, bathrooms.and drinking fountains, which is quite nice when you're moving things in to storage for several hours.

Colin S.  |  Premières impressions 
Évaluation :
1

Things were taken out of my unit.

JOEY MARIE KEHAULANI R.  |  Expérience générale 
Évaluation :
3

The windshield was so dirty I had to clean inside and out to see. I arrived on time at the facility before anyone and when I went to get in my truck it was blocked and I had to wait a while to get the truck out. The staff was not very attentive to my needs and ignored me at times.

Daniel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Valarie G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS L. 
Évaluation :
5

Pick up and drop off was the fastest I've ever had with U-Haul! Employees were friendly and helpful. Easy site access.

Jeffrey C. 
Évaluation :
3

I talked to two different people during my experience. The first person I talked to was very short and snarky. I needed help getting the lock off and was given attitude about it. The guy on the phone the next morning was nice. While physically there nobody was really helpful. I had great experiences at other locations but disappointed with the customer service at this location.

Karina Z. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Amanda M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard R.  |  Expérience générale 
Évaluation :
4

Thank you, great service.

Mapp C. 
Évaluation :
5

Customer service was great Especially Karen? she looks very cute? But don't estimate her she looks tough and knows what she is doing? I give this location a 10 ? Alex J😃

ALEX J. 
Évaluation :
2

get details right and stop changing information on rental

Paulette M. 
Évaluation :
5

Rental process was uncomplicated and drop-off was great.

Brett W. 
Évaluation :
4

Trying to upload a driver's license pic stalled twice on checkin online. Had to start over both times. Extra 20 minutes of frustration. Otherwise, processes were good.

Mike H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STUART P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zihye K.  |  Premières impressions 
Évaluation :
3

U-haul should offer cargo nets for rent and not just for purchase. I opted out of buying one only to pay an extra 25 at the dump for an unsecured load (although the load was to heavy to fly out). It my fault but it would be a nicer experience to be able to rent cargo nets or the such.

EZRA F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rein V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis V. 
Évaluation :
1

Web based reservation system did not accurately update my reservation leading to me waiting for an hour at a Uhaul that did not have the equipment i needed. Both of the fed way front desk associates in the store redirected every call that came in without answering the phone, which explains why i was on hold the day prior for that location for over 45 min. One of the associates did not seem knowledgeable in her job, she was unable to answer my questions, where she delayed finding an answer (i felt like she was hoping i would be satisfied with her "idk answer"). It took me an actual hour from my (intended reservation pick up time) of 4:30 to when i actually left the facility - 5:30' setting back my errands where people were expecting me. And for the amount of drama my messed up reservation had, she still messed up my reservation (reserving my trainer for 15 min instead of 24 hours). Which upon returning the trailer, the associate tried to charge me two days because of the error. Not satisfied with this U-Haul experience.

Carissa J. 
Évaluation :
5

Everyone is very helpful and friendly

Amber R.  |  Online Move In 
Évaluation :
5

Staff was extremely helpful and quick to help problem solve after a long, complicated, tiring move across the country.

NICHOLAS M.  |  Premières impressions 
Évaluation :
5

Excellent customer service very fast and efficient

Alan B. 
Évaluation :
5

Drop the mandatory mask requirement to match the rest of the state.

Franklin F. 
Évaluation :
5

Okay

Toyie R.  |  Premières impressions 
Évaluation :
5

The gentleman was very nice and helpful, that checked out and in.

Cindy M. 
Évaluation :
5

Real friendly customer service in store Federal Way, Wa. Not so friendly check out person. Over all will do business with them again

Cecile W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesus Z. 
Évaluation :
5

Check out was guiding me to the parking spot, noting the trailer number and I was on my way.

gene K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

martell t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MYCHAEL K.  |  Premières impressions 
Évaluation :
5

Locks are not left in the storage unit, you still need to go inside to get one.

Marielle S.  |  Online Move In 
Évaluation :
5

No tengo palabras excelente excelente

SONIA B.  |  Premières impressions 
Évaluation :
3

I would recommend 24 hour access to the storage if can..sometimes I worked late and need to put stuff in storage but cant..I keep loosing my stuff in back off my work truck because no access to my storage after 10:00 pm..

Rimson S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hilary L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

karen f.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE H.  |  Expérience générale 
Évaluation :
5

This is a much better facility than the Auburn location.

Shianne J.  |  Premières impressions 
Évaluation :
5

Not stored

Duncan K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YUNG L.  |  Expérience générale 
Évaluation :
5

I love this storage. However I don't use it often. If I ever need a storage I'll be back.

DIONNE R.  |  Expérience générale 
Évaluation :
5

we recommend UHaul storage to several friends in the F/W actually we have 5 Friends that are currently using the facility

Rod K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRIS W.  |  Expérience générale 
Évaluation :
5

just moved; prior apartment lease ended 8 days before new dwelling available. U-Haul 1 month free storage with truck rental worked great. Also used Moving Helpers ... another excellent experience. Merci!

Thomas P.  |  Expérience générale 
Évaluation :
5

Fabulous service

SUSAN SCHOENECKE M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANNY W.  |  Expérience générale 
Évaluation :
4

Maria was kind. I moved to the city by myself from Yakima she was understanding nice and s breath of fresh air after I had a long tiring day.

rosio g.  |  Premières impressions 
Évaluation :
5

Courteous helpful staff, excellent facility

Thomas P.  |  Premières impressions 
Évaluation :
1

I am very upset. I was under the impression that my move-out date was the end of the month just like when you rent other spaces. I expected that the fee I just paid in advance for the next month would be prorated back in a credit...so that I would only have paid for 3 days of the month. It's totally WRONG for Uhaul to keep more than 100 $for days that are unused. When I tried to talk to the staff about it they said it's just Uhaul policy not to rebate pre-paid fees. I have been a loyal, never-late paying customer for more than 5 years. To be treated unfairly at the end is horrible customer relations.

JILL E.  |  Expérience générale 
Évaluation :
5

All your employees are so kind and fast move.

Hyun P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Badi K.  |  Premières impressions 
Évaluation :
2

They give me truck is very very old and I drive-in the state and will sco drive to the right Is mild go over 180000 miles

Hayder H.  |  Premières impressions 
Évaluation :
3

Security issue: Middle age female on side walk outside the main doors to storage, walked in through the open main entrance doors when others came and went. She was nervously looking around, so I continued to watch her from outside our rental truck. She lifted up one torche' lamp and started to walk away with it. She saw me watching and motioned, "oh, is this yours?". She put it down, came outside and said, "oh, I thought these were free." If I hadn't been standing outside watching her, lamps would have been stolen. I did report it to the office.

Doug D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TAMARA C.  |  Expérience générale 
Évaluation :
5

As always, 5 stars to this Federal Way location. Great job guys.

JARON H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CONNIE B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JARON H.  |  Premières impressions 
Évaluation :
4

Very helpful and straight forward.

Luke G.  |  Premières impressions 
Évaluation :
3

My access card didn't work and the next day I had to get another one and it didn't work either. All the staff could say is wait 5-10 then try it.

MICHELLE H.  |  Premières impressions 
Évaluation :
4

It was a long way down the hall to the unit.

Glenn F.  |  Premières impressions 
Évaluation :
5

The card check in and out reader can be a little frustrating sometimes because it can take numerous swipes to get it to read the card. Other than that my experience was as shown above was excellent.

Ted K.  |  Expérience générale 
Évaluation :
2

i am unable to verify my storage unit details online after setting up my account. it appears the staff may have signed me up for two units after i viewed one and decided it was too small and asked to rent a larger unit instead, not in addition. There were also problems with the key card for access which the staff was unable to fix. The site is fine but the delivery of service is lacking.

Michael B.  |  Premières impressions 
Évaluation :
1

The storage unit i was assigned was in the very back of the building and a huge walk from the offload. I am disabled and before I even opened the locker, I went back into the store part, explained my situation and asked for.something close to the door. He gave me two smaller units that he said were close, but they were just as far. Half way down and then all the way over to the end of the building. Also I tried opening my locker and the alarm went off every time so I couldn't open it. I had no way to physically get my stuff in there. I gave up and went to a different self storage company down the street and cancelled uhaul storage.

Kristine W.  |  Online Move In 
Évaluation :
5

Please note: I'm not moving-out my storage unit at this time.

Lynnette O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Holly V.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anthony R.  |  Expérience générale 
Évaluation :
4

I Loved my overall experience with Uhal-storage, the only problem that I had is the lien fee which is put on your account and can't be reversed. Because the large storage is not covered under the move-in-special, I had to get two small units so I could use the move-in special. this means when my hours where cut I did not have to come up with one fee of 108 $. but two. I know that everyone as well as business are suffering during this time, but you asked so I thought I would share, and if you would like to bless me with a refund of the 216 $. I will receive it (smile). Again I love your hours of entry they are perfect and the cleanliness of your storages are amazing. Thank you and I would use your services again but my prayers are that I never have to experience homelessness ever again in life.... maybe the experience will be just to store a overflow of items.. Betty Jimerson 206.765.9071 bjjsunshine@gmail.com

Betty J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lori L.  |  Expérience générale 
Évaluation :
5

My concern is pest invasion. My belongings were stored for three years and didn't have carpet beetles when first stored. Upon removing my belongings, carpet beetles were discovered in the unit. Also, there was some kind of construction that caused dirt (soil) to fall into the unit, which had to be cleaned off of some belongings. A recycle bin for boxes would be appreciated.

Patrice H.  |  Expérience générale 
Évaluation :
5

Great staff, Steve the Manager was very helpful

scott h.  |  Premières impressions 
Évaluation :
3

We emptied the unit the day before the next payment was due and asked the staff what we needed to do to check out. They claimed all we needed to do was leave the door open on the empty unit and our contract would be cancelled. We have not received multiple notices of past due amounts and threats to lien the unit, which is empty for failure to pay. Phone calls and emails to U-haul explaining the problem and saying they would fix it have not worked as of yet.

Craig L.  |  Expérience générale 
Évaluation :
5

Michael was really great, after a very negative experience at the Auburn facility we were so happy to end on such a positive note. Check in was a breeze, loading the storage unit, with the help of the dollies easier than we would have thought and return of the rental van was efficient. Thank you for a no hassle experience.

Marta H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jose A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dannis T.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

esther s.  |  Expérience générale 
Évaluation :
3

Initially renting the unit took longer than it should have. I spent more than a half hour, when I was the only person there. I had no issues while my stuff was in storage. When I removed all of my items, I was moved out without my knowledge when I still had 10 days left of my paid rental. It is a little nice that I didn't have to return to move out, but I was not notified about it. So I still returned and was confused when my card didn't work. I got this move out survey about my "recent patronage" but no email, text, or voicemail about having been moved out. I was told they called, but I've never had a business not leave a voicemail when the phone isn't answered. The survey email didn't say it was about moving out, so I didn't know until I clicked the link for the survey. If I had wanted to use the last 10 days of my storage, that right was taken away from me without my consent, and it's unacceptable.

Katie k.  |  Expérience générale 
Évaluation :
1

Very poor customer service at this location.

vibhai t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIK S.  |  Expérience générale 
Évaluation :
1

worst experience ever had to call the police 3 times let someone else unload my truck and keep all my stuff after I was told they would lock it up so I could come back later to un load came back 3 hrs later to 3 men unloading my stuff was told by the man at desk that it was a civil suit that I would have to handle on my own would never again use uhaul again are recommended to anyone

tammy m.  |  Premières impressions 
Évaluation :
5

I would use them again no high fees like other places

Rebecca T.  |  Expérience générale 
Évaluation :
4

Everyone on staff was very helpful and professional. Made me fell as part of the family. A big tombs up to the management.

leonard p.  |  Premières impressions 
Évaluation :
5

Great facility and customer service.

Xavier M.  |  Expérience générale 
Évaluation :
5

Never any problems, wouldn’t ever go anywhere else.

Carolyn S.  |  Expérience générale 
Évaluation :
5

Great job. Everyone was more than professional and kind. Very rare in this world of inefficiency. Well Done!!!!

Port Orchard L.  |  Premières impressions 
Évaluation :
5

Great service and I will be returning for sure next time I am in town

Joaquin D.  |  Expérience générale 
Évaluation :
5

Weekend hours are difficult by being too short for people who have full time jobs.

SHANNON S.  |  Expérience générale 
Évaluation :
4

N.D.

demica p.  |  Expérience générale 
Évaluation :
5

You guys did your job and you keep your word I really want to thank Michael for the good customer service he have. Keep help the good work you explain everything down very good. Once again thanks

Shawndreqka T.  |  Premières impressions 
Évaluation :
5

Very helpful staff.

Susan D.  |  Expérience générale 
Évaluation :
5

Great facility

John M.  |  Expérience générale 
Évaluation :
4

We fouND

kibeom l.  |  Expérience générale 
Évaluation :
4

The staff here are wonderful as they work in a really tough community with lots of unusual foot traffic. They handle it with grace and unbelievable multitasking skills.

serena s.  |  Expérience générale 
Évaluation :
5

The staff here are so wonderful. I moved here from Florida. I was tired, over whelmed feeling. They took their time with me and helped me get settled. I hope everyone in Washington is this nice.

Amanda H.  |  Premières impressions 
Évaluation :
1

staff never calls you when you leave urgent messages. I accidentally left a headboard. couldnt get ahold of anyone to secure it for me while i drove 3hrs. was gone when i arrived. Answer your phone!

Aaron U.  |  Expérience générale 
Évaluation :
5

Sometimes, especially on weekends, there was shortage of carts.

Raymond P.  |  Expérience générale 
Évaluation :
5

We've used storage facilities in several places and your is the very best. Merci.

KAREN H.  |  Expérience générale 
Évaluation :
1

very slow. took 45 min to check in. explanation of process very poor.

dallas j.  |  Premières impressions 
Évaluation :
5

Already wrote a comment. Harry and Michael at the front desk were very professional and helpful. The facility was extraordinarily clean and the rest of the staff was very helpful as well.

jeffrey b.  |  Premières impressions 
Évaluation :
1

The place is disgusting trash everywhere. My wife had multiple homeless approach her while I was in the storage area. She did not feel safe by herself.

daniel b.  |  Expérience générale 
Évaluation :
4

Overall a good experience. Staff is super helpful. Hours of access only 7am -7pm 5pm on the weekend turned me away several times in one year of storage. No issues whatsoever other than that.

Jerry H.  |  Expérience générale 
Évaluation :
5

Great service 👍 Thank you

SERAH N.  |  Expérience générale 
Évaluation :
2

The rep was very helpful and provided great customer service. But he was in a rush entering in my rental info... he had to re enter it 3x because he kept messing up or clicking out of the tab.

Arionna H.  |  Premières impressions 
Évaluation :
3

I purchased 3 wardrobe boxes and was given the wrong plank for the inside, I couldn't use them and should receive a credit. I put gas in the truck more than it originally had, why was I charged for fu

Catrina H.  |  Premières impressions 
Évaluation :
5

Laura Alvarez & I forget the young man's name have ALWAYS treated me with dignity & respect. I've been there since 8/16 & can't say that for most of the staff including the managers except one woman.

Maria A.  |  Premières impressions 
Évaluation :
5

Went above and beyond what was expected

Darren S.  |  Premières impressions 
Évaluation :
3

Clerk was friendly and very helpful.

LINDA J.  |  Réservation 
Évaluation :
5

Everyone there were very helpful and polite. They made my move super easy.

Hilary L.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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