Excellent serviceNORMA P.
Customer Reviews for U-Haul Moving & Storage of Federal Way
Pour nous contacter
Federal Way, WA 98003
(Across from Costco and Next to Lowes **LIMITED PARKING**)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Michael L.
Great location! Great workers. Very pleasant experience.ANGELINA T.
Le client n'a pas laissé de commentaire.PAULA M.
Le client n'a pas laissé de commentaire.LOUIE L.
Le client n'a pas laissé de commentaire.wendy B.
I was frustrated that I had to go on line and could not get equipment while standing at the counter.MARKUS G.
Le client n'a pas laissé de commentaire.Shauna Q.
Le client n'a pas laissé de commentaire.Carol G.
The uhaul was broken, and it took over 3 and a half to 4 hours to get it replaced. We were very late to our destination.Richard S.
Le client n'a pas laissé de commentaire.ENNESSIE H.
Ryan was very helpful and has a pleasant personality. It was a good experience. I will recommend your services to friends and family! MERCI!Donna S.
I’ve always been happy with my U-Haul experiencesBilly L. | Online Move In
Answer phone.Darryl S.
Michael, Mychael and Curtis were all very helpful at versions points. Michael particularly did extra assistance - above and beyond making sure I was queued up to access my UBox. Thanks guys for all your help!TONI B.
Hidden fees, 19,00 $ per day turns out to be closer to 100,00 $ per day.Daniel B.
Le client n'a pas laissé de commentaire.Benjamin B.
Rented a 15 foot Uhaul truck and the gas odometer was defective. Overpaid for fuel and the manager was not willing to work with me on this issue.Sergio M.
Le client n'a pas laissé de commentaire.melissa e. | Expérience générale
Excellent service à la clientèleBret K.
They made me return to a location other than the city I moved to, then charged me for extra miles and 40$ for being 20 mins late along with 14$ for insurance. Nothing was disclosed when I paid for it at pick up and nothing at drop off. Hours after returning it, I received an email with unauthorized added charges. Very poor customer service .Tina Q.
freindly and professionalEric S.
Le client n'a pas laissé de commentaire.Jason P.
Le client n'a pas laissé de commentaire.andrea b. | Expérience générale
Le client n'a pas laissé de commentaire.Mark B.
I was unhappy that my reservation was not found in the system even though I received a confirmation. Because of this I had to use 2 storage units which is very inconvenient for me.Kristina c. | Premières impressions
Le client n'a pas laissé de commentaire.DAVID B.
Le client n'a pas laissé de commentaire.Eunice W.
Nice place people where nice alsolarry m. | Expérience générale
Le client n'a pas laissé de commentaire.Francis M.
Love the costumer serviceMagali G.
Check out was easy and the people very nice, but it would have been helpful for someone to take you to your truck and show you the basics. I had to search the lot for my truck, then go get someone to pull it out because it was parked too close to another truck.Michelle W.
The online check in was messed up but thankfully the employee on site was able to help. Thanks for a great experience!Tracy L A.
Le client n'a pas laissé de commentaire.Marcus P. | Expérience générale
Le client n'a pas laissé de commentaire.James S.
Le client n'a pas laissé de commentaire.Brian M.
Le client n'a pas laissé de commentaire.Michael B.
Le client n'a pas laissé de commentaire.Frank L.
Employees were inept need more training before dealing with customersHeidi M.
I asked the counter guy questions and after every answer he would have why and stare at me like I was dumb and instead of doing anything to assist me he left it to me and go stand over there so I can help other customers.Shawn F.
The only thing I was not pleased with is I was told I couldn't do a night drop because they are having things stolen. I have always done night drops and check it in online with pictures and everything. Never had an issue. If they don't take night drops they need to remove the sign from the window,, and the hand written note explaining how to do it..PHILIP O.
The app does not work well for after hours return. I could not upload photos into the app to complete return. I have an Android phone. I had to use wife's apple phone to work. Please fix app so we can upload pictures properlyAlexander H.
Always a good crew at this location. Easy check in.Randy M.
If your gonna make me wear a mask. Dont make me go next door and buy one from lowes just give me one.Mark M.
Le client n'a pas laissé de commentaire.Jordan R.
First off I was not supposed to pick up at this location, the Spanaway Washington location is where i was supposed to pick up, however those complete mouth breathing retarded fuckwads have no clue what there doing and should all be fired. I reserved a truck for an 11am pickup on august 27th, at around 9am while I was on an airplane flying in from Texas, these morons called me, mind you, 2 hours before I was supposed to pick up my truck, they told me they where sorry but they didn't have my truck and they wouldn't have anything intel Tuesday, or that I could use a 15 foot truck, what kind of idiot do you have to be to offer a smaller truck? I mean come on. I then told them no that was not going to work and i needed a truck at 11am. The guy then asked me if he could call me back in a a few minutes and see what he could do. about 10 minutes later he called me back and gave me the same stupid sob story about how they booked me a truck they didn't have and there was nothing they could do about it. (Basically fuck you we don't care what you went through to get here). At this point I was pissed off and raised my voice and asked him if U-Haul was gunna pay for my plane tickets, hotel room, missed work, and food, for fucking me over because they basically lied to me. He said no it doesn't work that way, so I told him he needed to fix this because I was not just gonna eat this for nothing. He then asked me if he could call me back again, this time it was almost an hour and I called him back and he tells me at this point that everyone is telling him to have me call the auburn store that they will fix it, he then gives me there phone number and takes no responsibility for this mistake at all. So I took over doing this idiots job and called Auburn, at this point I was boiling and supper pissed off and as soon as the girl answered the phone I was already yelling, I took a deep breath and apologized to the girl on the phone because it was not her fault, I explained everything to her and she told me the same thing, that they didn't have any trucks and there where no trucks available and there was nothing she could do. So at that point I explained to her that they where screwing over two customers because I was already signed up for load share and it was to be picked up the next day, so then she sounded surprised and was like O your doing a load share, ok just a minute she says, then less then 3 minutes later there is a truck available at another location. Now this caused me unnecessary stress and waisted hours of my time and I had to drive way further to get a truck and if you have ever had to drive in Washington you know driving anywhere in Washington you didn't plan to drive is bull shit. Now if you contact me later I will be glad to tell you how much of a pile of junk the truck was and it surprised me cause it was a newer truck. I will tell you whatever you want to know. I promise I wont yell and cuss at you as long as your smarter then the complete idiots working at the Spanaway Washington location.Joshua K.
Le client n'a pas laissé de commentaire.Stephen W.
Lifesaver. My truck broke down and had to put it in the shop. Rented a van from U-Haul and literally saved my week. I would definitely recommend this center location. Federal way. Person behind the counter was courteous and answered every question.Fetaiaimauso L.
Le client n'a pas laissé de commentaire.Dominicke T.
This location is perfect for UHaul. Easy in and out. Lots of room. The crew is great too! Super helpful!Randy M.
Le client n'a pas laissé de commentaire.John R.
Had a bit of problems returning truck due to not understanding return online process maybe should explain this process when picking upBridgit S.
Your staff hit every mark on customer service excellence. Online reservation flawless. In store pick up excellent and store drop off was fast and easy. Job well done.Joseph H.
Le client n'a pas laissé de commentaire.Tracy P.
Le client n'a pas laissé de commentaire.Ketra E.
Le client n'a pas laissé de commentaire.Bruce C.
It was not located very close to usGregg O.
I was given the key to the truck and drove away but when I got to my destination I found the the back was locked and no keys!!!!! I had to back 20 mins and get the key !! There was no excuse for this!!! I should get a refund for ALL MY TROUBLES!!Larry C.
During the rental I called into the Federal Way office, I could not reach them and was told that a central call center would take the calls. This was very unsatisfactory and unprofessional. Also when renting the truck we were not warned that putting up the glass and misc. storage shelf between the seat would result in not being able to put it back down. When I returned the truck I was told that the service workers could not put down the shelf either.Jerome T.
Le client n'a pas laissé de commentaire.RACHELLE B.
Thankful they waited an hour for us to grab the correct hitch, unfortunately associated did not know how to hook up correctly, had to do it ourselves.Seth L.
Le client n'a pas laissé de commentaire.Elizabeth B.
After hour key drop not clearly marked nor easy to.find.TANYA W.
UHaul totally saved our moving day! We thought we'd hire a "professional mover" for a change, since we're in our 60s. They were snooty and unprofessional. They refused to move us because all our boxes weren't taped! Even though we told them that anything that was open we'd take in our truck or car UHaul had a truck and crew for us in an hour and got us moved that day!Deborah L.
Le client n'a pas laissé de commentaire.Sarah N.
Le client n'a pas laissé de commentaire.Jeffrey A.
Expensive for a 5x5 space. The online process was lengthy using a cell phone. I secured the space with a phone call and didn't realize I had more information to provide once I arrived at the storage facility.Debra M. | Online Move In
Suggest having more counter/staff people. The wait to pick up was long and there were 7 or 8 people in line behind me. But the return went much quicker and smoother. Obviously, this is a very popular location!JOY H.
Le client n'a pas laissé de commentaire.ANTHONY K.
Nothing to improve, just continue what you are doing,Ennessie H.
Le client n'a pas laissé de commentaire.Gregory W.
Le client n'a pas laissé de commentaire.Aurora L.
I had a lot of difficulty figuring out how to return the rental. Once I asked for help it was delt with quickly.David D.
Le client n'a pas laissé de commentaire.Brice J.
Le client n'a pas laissé de commentaire.Denisha V.
Le client n'a pas laissé de commentaire.Daniel B.
Le client n'a pas laissé de commentaire.David S.
This rental went fairly smooth. I arrived 20 minutes early and your system tried to charge me an extra 10 $per day. Very poor computer system. I was told they would have a two wheel dolly, but they were out. I had to buy one. The girl who assisted me at the time of rental was very helpful. Your records have my 2018 Ford listed as a two wheel drive short bed. It is actually a four wheel drive long bed. I asked to have this information corrected and was told it couldn't be done.LAWRENCE S.
Le client n'a pas laissé de commentaire.SUNG-JIN K.
This STORAGE area Customer Bathroom broken entire time, the staff at this location was VERY mediocre except Daniel and Michael, a Boss. I was assigned #1986 which has an outside personal lock on it they couldn't have removed asap, the next best location was in #2051 even further away (I have Disabilities from Car accidents so walking too far is torture) but this unit was too small but by this time , this location was closed. The After hours Call center Rep couldn't Reserve a new bigger spot because the store was closed. (What????!!!**""). They never recommended reserving online, either. I found out the next day my own online reservation for a bigger unit wasn't avail in this location because someone else had reserved it for 2 weeks out and it's 1st come, 1st RESERVED. Now these issues had been going on for 3 days and I had to keep my 15' van overnight for 3 extra days to remove my belongings but was never able to fully do it (at this location) so I found another Storage unit (that wasn't a U-Haul) closer to our home. When I went in to turn in my access card and request my-UNUSED but out of the package- Padlock (at the Federal Way, WA store) because I didn't need it anymore, I was accused of not buying the padlock (I proved it was bought on the #1986 unit) but still couldn't return it as it had no packaging. Nor did these 2 guys even CARE that I was leaving for another company. Wait for it, there's more ....the rental of my 15' Van for local for 1 day around town was charged 167 $not the advertised 29,95 $/ day. 40 $was added each day that I couldn't offload my stuff from the Van. I also needed my SUV stored but it's a 4x4 and Customer service tried to rent me a tow dolly that would've damaged my 4x4. I'm not making this stuff up. I've had THE WORST EXPERIENCE AT THIS FEDERAL WAY, WA U-HAUL LOCATION. AVOID IT AT ALL COST!!!!Mary J. | Expérience générale
Our experience was incredibly frustrating. We arrived at 5:20am to pick up our truck. The lock on the truck would not open. We called customer service and were kept on hold until 6:15. At that time the customer service rep was able to reset the lock and we could be on our way. We lost an hour.Bruce H.
The crews were very helpful and professional. It would be nice to have more availability of smaller pickup trucks. Merci.Vongsant C.
Le client n'a pas laissé de commentaire.JANET L.
The key drop location was not as pictured in the app and not well marked.Dale M.
Le client n'a pas laissé de commentaire.Donnie T.
Le client n'a pas laissé de commentaire.WILLIAM N.
Le client n'a pas laissé de commentaire.Michael S.
Le client n'a pas laissé de commentaire.RANDY H. | Expérience générale
None- great experience. I just wished that the reservation online was a bit easier. Or even better if I could do it at the counter.Dennis Z.
I would use federal way store anytime they won't lie to you like the one on 12th st in tacomaJoseph M.
Le client n'a pas laissé de commentaire.SANDRA N.
Le client n'a pas laissé de commentaire.JULIE F.
Nothing, I had a good experience.Mieisha S.
Make the after hour return process simpler.BRYAN KIMBAL D.
Le client n'a pas laissé de commentaire.GREGORY D.
Le client n'a pas laissé de commentaire.Ronald B.
Pay attention to details. The check tire pressure system warning light was on. The front seats were covered with dog hair. The front and back floors of van were not that clean. I returned it an hour early, with a full tank of gas, drove it 32 miles, had to wait to get checked in. The bill was 70,00 $. Big mistake on my part. I could have rented a van from Hertz unlimited miles for 49,00 $.MARTHA W.
App failed to connect when I got to my truck. Pickup truck was quite dirty outside There was damage on the front fender but no one noted it anywhereSeth E.
Le client n'a pas laissé de commentaire.Thomas Lawrence D. | Premières impressions
Le client n'a pas laissé de commentaire.Ashley R.
Le client n'a pas laissé de commentaire.KASSANDRA R.
When one tries to accelerate, the truck seems to pause.DARENE T.
I think its criminal for Uhaul to raise the mileage rates on Friday and Saturday rentals. Corporate greedSteven L.
Le client n'a pas laissé de commentaire.Larry B.
I had a great experience with my rental today!! I used to app to pre-register and it definitely sped up the process. The Customer Service I received was friendly and quick, which has not always been my experience at UHaul locations. The gentleman that helped me was friendly and knowledgeable and made me feel at ease. When I walked out to hook up to the trailer a female associate greeted me and helped me get on my way. She was very nice and very friendly. She walked me through the trailer and did well checking the safety. The trailer was clean and I'm pretty good condition. Upon my return, I parked the trailer and went inside to get help. The same gentlemen that checked me out was there and immediately came outside to assist me getting unhooked from the trailer and walked me through what to expect as far as final receipt. He also asked me if I had questions or any issues with the trailer - I thought that was a nice touch! My only concern was not with the staff or the facility, but with the appâ€¦.I put my credit card into the app, and it is stored on file. I was disappointed that I had to physically run my card when I got to the facility. I would have expected that that info was stored in your system and would have saved the step and time of having to run it again. The gentlemen that checked me in stated that it was something to do with the security of my account number so that the store didn't see it. Didn't make a lot of sense from a corporate standpoint. Again, the gentlemen that checked me in was awesome and this had nothing to do with him! I will definitely be back to this location.William H.
Le client n'a pas laissé de commentaire.Steve C.
Le client n'a pas laissé de commentaire.Richard T.
Le client n'a pas laissé de commentaire.Maurice M.
When I got there the gentleman that was taken care of me was rude was uncooperative was just nasty all the way around about every question I had the equipment didn't work the brake light didn't work they told me oh no it's fixed take it I got to stop by law enforcement you know who told me I needed to get it fixed and I didn't have time to do that when I talk to a manager I was told hey we're going to put you in touch with a manager I sat there for 47 minutes on the phone and I got hung up on so no I wasn't real happy thank you hDeane C.
Door access card swipe machines don't work properly. Hot summer made them malfunction. Made night time access hard to get in. We had to pay for a second day truck rental, because it took hours to get in at night. Other than that, it was clean and well maintained.Dawn G. | Expérience générale
Le client n'a pas laissé de commentaire.Jacob P. | Expérience générale
Le client n'a pas laissé de commentaire.VANESSA C. | Premières impressions
Le client n'a pas laissé de commentaire.manidone C. | Expérience générale
I needed a temporary storage because we were relocating and this was the best choice due to location and it worked out great and service was exceptional . Would recommend to everyone and use again.Tulgi L. | Expérience générale
I had a very pleasant and positive experienceSaint A. | Expérience générale
I got stuck in construction traffic moving across the state so I showed up 13 minutes before closing. The first guy seemed helpful initially but completely apathetic that the movers I booked through Uhaul no-showed me. He gave me a unit that still had a lock on it, so not so helpful after all. I had to go back for a different unit but they had just closed so the guy tried to ignore me. I banged on the door till another guy showed up and found me another 5x10 unit. I was told I wasn't allowed to park my truck rental on site overnight while I figured out how to unload it without movers. …The locked storage unit was still in the system as available the next day so it will happen to the next customer…. I didn't get instructions on how to use the 2 entry keypads but staff seemed annoyed or condescending the next morning when my attempts failed and I asked for help. Turns out the access doors still weren't unlocked an hour and a half after business opened so it wasn't operator error. They only unlocked one set of doors at the unloading zone or the other doors were broken. 2 out of 5 people gave appropriate customer service and basic courtesy. Careless or incompetent staff made a hard move a whole lot harder.Holly R. | Premières impressions
Le client n'a pas laissé de commentaire.Jason D. | Premières impressions
Le client n'a pas laissé de commentaire.KATHY G. | Premières impressions
The best staff anyone could ask for, especially the large bearded ginger fellow :)MYCHAEL K. | Expérience générale
Le client n'a pas laissé de commentaire.EMMANUEL JEWELL L. | Premières impressions
They rented my reserved unit. 10x15 And then gave me two units to equal the same size That was ok but they put me to the very back of the building the walk was equal to at least a football field is not a football field and a half I rejected the unit and got the same full-size unit for less down the street FMFrank M. | Premières impressions
Le client n'a pas laissé de commentaire.Alaina M. | Online Move In
Units were clean and updated. Building has AC, bathrooms.and drinking fountains, which is quite nice when you're moving things in to storage for several hours.Colin S. | Premières impressions
Things were taken out of my unit.JOEY MARIE KEHAULANI R. | Expérience générale
Le client n'a pas laissé de commentaire.Richard R. | Expérience générale
Le client n'a pas laissé de commentaire.Zihye K. | Premières impressions
Everyone is very helpful and friendlyAmber R. | Online Move In
Staff was extremely helpful and quick to help problem solve after a long, complicated, tiring move across the country.NICHOLAS M. | Premières impressions
OkayToyie R. | Premières impressions
Le client n'a pas laissé de commentaire.martell t. | Expérience générale
Le client n'a pas laissé de commentaire.MYCHAEL K. | Premières impressions
Locks are not left in the storage unit, you still need to go inside to get one.Marielle S. | Online Move In
No tengo palabras excelente excelenteSONIA B. | Premières impressions
I would recommend 24 hour access to the storage if can..sometimes I worked late and need to put stuff in storage but cant..I keep loosing my stuff in back off my work truck because no access to my storage after 10:00 pm..Rimson S. | Premières impressions
Le client n'a pas laissé de commentaire.Hilary L. | Expérience générale
Le client n'a pas laissé de commentaire.karen f. | Premières impressions
Le client n'a pas laissé de commentaire.MICHELLE H. | Expérience générale
This is a much better facility than the Auburn location.Shianne J. | Premières impressions
Not storedDuncan K. | Expérience générale
Le client n'a pas laissé de commentaire.YUNG L. | Expérience générale
I love this storage. However I don't use it often. If I ever need a storage I'll be back.DIONNE R. | Expérience générale
we recommend UHaul storage to several friends in the F/W actually we have 5 Friends that are currently using the facilityRod K. | Expérience générale
Le client n'a pas laissé de commentaire.CHRIS W. | Expérience générale
just moved; prior apartment lease ended 8 days before new dwelling available. U-Haul 1 month free storage with truck rental worked great. Also used Moving Helpers ... another excellent experience. Merci!Thomas P. | Expérience générale
Fabulous serviceSUSAN SCHOENECKE M. | Premières impressions
Le client n'a pas laissé de commentaire.DANNY W. | Expérience générale
Maria was kind. I moved to the city by myself from Yakima she was understanding nice and s breath of fresh air after I had a long tiring day.rosio g. | Premières impressions
Courteous helpful staff, excellent facilityThomas P. | Premières impressions
I am very upset. I was under the impression that my move-out date was the end of the month just like when you rent other spaces. I expected that the fee I just paid in advance for the next month would be prorated back in a credit...so that I would only have paid for 3 days of the month. It's totally WRONG for Uhaul to keep more than 100 $for days that are unused. When I tried to talk to the staff about it they said it's just Uhaul policy not to rebate pre-paid fees. I have been a loyal, never-late paying customer for more than 5 years. To be treated unfairly at the end is horrible customer relations.JILL E. | Expérience générale
All your employees are so kind and fast move.Hyun P. | Expérience générale
Le client n'a pas laissé de commentaire.Badi K. | Premières impressions
They give me truck is very very old and I drive-in the state and will sco drive to the right Is mild go over 180000 milesHayder H. | Premières impressions
Security issue: Middle age female on side walk outside the main doors to storage, walked in through the open main entrance doors when others came and went. She was nervously looking around, so I continued to watch her from outside our rental truck. She lifted up one torche' lamp and started to walk away with it. She saw me watching and motioned, "oh, is this yours?". She put it down, came outside and said, "oh, I thought these were free." If I hadn't been standing outside watching her, lamps would have been stolen. I did report it to the office.Doug D. | Premières impressions
Le client n'a pas laissé de commentaire.Karen S. | Expérience générale
Le client n'a pas laissé de commentaire.TAMARA C. | Expérience générale
As always, 5 stars to this Federal Way location. Great job guys.JARON H. | Expérience générale
Le client n'a pas laissé de commentaire.CONNIE B. | Expérience générale
Le client n'a pas laissé de commentaire.JARON H. | Premières impressions
Very helpful and straight forward.Luke G. | Premières impressions
My access card didn't work and the next day I had to get another one and it didn't work either. All the staff could say is wait 5-10 then try it.MICHELLE H. | Premières impressions
It was a long way down the hall to the unit.Glenn F. | Premières impressions
The card check in and out reader can be a little frustrating sometimes because it can take numerous swipes to get it to read the card. Other than that my experience was as shown above was excellent.Ted K. | Expérience générale
Great staff, Steve the Manager was very helpfulscott h. | Premières impressions
Le client n'a pas laissé de commentaire.Jose A. | Premières impressions
Great job. Everyone was more than professional and kind. Very rare in this world of inefficiency. Well Done!!!!Port Orchard L. | Premières impressions
The staff here are so wonderful. I moved here from Florida. I was tired, over whelmed feeling. They took their time with me and helped me get settled. I hope everyone in Washington is this nice.Amanda H. | Premières impressions
Already wrote a comment. Harry and Michael at the front desk were very professional and helpful. The facility was extraordinarily clean and the rest of the staff was very helpful as well.jeffrey b. | Premières impressions
Clerk was friendly and very helpful.LINDA J. | Réservation
Everyone there were very helpful and polite. They made my move super easy.Hilary L. | Réservation
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!