Customer Reviews for U-Haul Moving & Storage of Federal Way

7022 évaluations

35205 Enchanted Pkwy S   Federal Way, WA 98003
(Across from Costco and Next to Lowes **LIMITED PARKING**)

(253) 874-2481

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(253) 874-2481

35205 Enchanted Pkwy S
Federal Way, WA 98003
(Across from Costco and Next to Lowes **LIMITED PARKING**)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Valarie G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS L. 
Évaluation :
5

Pick up and drop off was the fastest I've ever had with U-Haul! Employees were friendly and helpful. Easy site access.

Jeffrey C. 
Évaluation :
3

I talked to two different people during my experience. The first person I talked to was very short and snarky. I needed help getting the lock off and was given attitude about it. The guy on the phone the next morning was nice. While physically there nobody was really helpful. I had great experiences at other locations but disappointed with the customer service at this location.

Karina Z. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Amanda M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard R.  |  Expérience générale 
Évaluation :
4

Thank you, great service.

Mapp C. 
Évaluation :
5

Customer service was great Especially Karen? she looks very cute? But don't estimate her she looks tough and knows what she is doing? I give this location a 10 ? Alex J😃

ALEX J. 
Évaluation :
2

get details right and stop changing information on rental

Paulette M. 
Évaluation :
5

Rental process was uncomplicated and drop-off was great.

Brett W. 
Évaluation :
4

Trying to upload a driver's license pic stalled twice on checkin online. Had to start over both times. Extra 20 minutes of frustration. Otherwise, processes were good.

Mike H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STUART P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zihye K.  |  Premières impressions 
Évaluation :
3

U-haul should offer cargo nets for rent and not just for purchase. I opted out of buying one only to pay an extra 25 at the dump for an unsecured load (although the load was to heavy to fly out). It my fault but it would be a nicer experience to be able to rent cargo nets or the such.

EZRA F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rein V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis V. 
Évaluation :
1

Web based reservation system did not accurately update my reservation leading to me waiting for an hour at a Uhaul that did not have the equipment i needed. Both of the fed way front desk associates in the store redirected every call that came in without answering the phone, which explains why i was on hold the day prior for that location for over 45 min. One of the associates did not seem knowledgeable in her job, she was unable to answer my questions, where she delayed finding an answer (i felt like she was hoping i would be satisfied with her "idk answer"). It took me an actual hour from my (intended reservation pick up time) of 4:30 to when i actually left the facility - 5:30' setting back my errands where people were expecting me. And for the amount of drama my messed up reservation had, she still messed up my reservation (reserving my trainer for 15 min instead of 24 hours). Which upon returning the trailer, the associate tried to charge me two days because of the error. Not satisfied with this U-Haul experience.

Carissa J. 
Évaluation :
5

Everyone is very helpful and friendly

Amber R.  |  Online Move In 
Évaluation :
5

Staff was extremely helpful and quick to help problem solve after a long, complicated, tiring move across the country.

NICHOLAS M.  |  Premières impressions 
Évaluation :
5

Excellent customer service very fast and efficient

Alan B. 
Évaluation :
5

Drop the mandatory mask requirement to match the rest of the state.

Franklin F. 
Évaluation :
5

Okay

Toyie R.  |  Premières impressions 
Évaluation :
5

The gentleman was very nice and helpful, that checked out and in.

Cindy M. 
Évaluation :
5

Real friendly customer service in store Federal Way, Wa. Not so friendly check out person. Over all will do business with them again

Cecile W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesus Z. 
Évaluation :
5

Check out was guiding me to the parking spot, noting the trailer number and I was on my way.

gene K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

martell t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret T. 
Évaluation :
1

Poor service.

Konelio T. 
Évaluation :
2

Did not have the truck I reserved and that was guaranteed. AC not working made for a long 8 hour drive. The back sliding door had a lock left on the door customer service told me they could not help me. Returning the truck the gate was closed and locked and no instructions for returning the truck so had to take to a different location

Kevin T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHNATHAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL S. 
Évaluation :
5

Outstanding and friendly service from all who helped me.

CHRISTOPHER C. 
Évaluation :
5

Thank you so much! Your customer service is on point. Keep up the good work.

Nick B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larena W. 
Évaluation :
4

But customer service not nice! Un perfections!

Soucharath T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
5

I was charged for the damage voucher when I specifically said no when asked if I wanted the damage voucher. Please refund my 11 $I waited on the phone fo 25 minutes to request the refund and then gave up on the call.

JOHN EDWARD S. 
Évaluation :
3

It was too far from our destination.

Molly H. 
Évaluation :
4

I would appreciate being advised about the environmental fee and rental fee when the purchase is made. The rental staff, process, and vehicle functionality portion of this transaction worked fine. It is "hidden" fee structure that makes me think twice about how satisfied I am with the U-Haul experience. Seemed a bit like a cable company or car dealership like move.

Jeffrey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEJANDRO V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
1

Horrible experience. I drove to your location only to be told make my reservation online. Even tho I asked an individual at the counter to make a reservation for me since I did not have a way to make a reservation on the spot. I had to leave to make reservation.

Ivan K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gary B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Godfrey Y. 
Évaluation :
5

I selected a truck that was way oversized for my project. Counsel us to be more realistic on what the trucks cab haul.

Thomas M. 
Évaluation :
5

Very helpful and accommating staff

Tamera T. 
Évaluation :
5

Merci

Steven W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rita H. 
Évaluation :
1

They charged me twice as much as it normal ly cost me to rent a truck and drive it for 52 mile. It was ridiculous and i won't be coming back to this location again.

Julio R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VOLODYMYR P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MYCHAEL K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stanislav A. 
Évaluation :
5

I've used this facility ~6x... every time great service!

Franklin F. 
Évaluation :
1

I called on April 28 and pre-paid for a U-Haul truck, furniture pads & a dolly in Auburn WA on Frontage rd. I received an email the day before I was supposed to pick it up and they changed the location to a freaking towing company! When I called the towing company and asked if all of the stuff that I paid for was there as well, they said that they don't have iany furniture pads or dollies available, just the truck! I had to call U-Haul and sit on hold for 40 minutes and get the location changed again! When the truck was picked up, it was dirty and no inspection was offered! I loaded the truck & drove to AZ from WA (thankfully the truck didn't break down!) I show up to the U-Haul facility that I pre-paid a climate controlled unit for and the friendly gentleman at the desk told me they had no storage units available! Needless to say I was pretty pissed off! They send me to another facility, which was not climate controlled and it was like a big tin hot container! Who knows how much of my stuff in that unit is going to be absolutely destroyed by the intense heat in Arizona! I will now have to call the U-Haul customer service and of course wait online for a good 30 to 40 minutes to see if it can be changed to a climate controlled unit & will have to shell out more money! Uhaul is an absolute shit show! They do not care about their customers, only the all mighty dollar!! I suggest to anyone thinking about using Uhaul to go with another company!! Save yourself the headache & hassle that I had to endure!

ARTHUR C. 
Évaluation :
3

Truck was very dirty inside cargo area. You charge a 25 $fee for this. Do I get 25 $for cleaning it for you?

George C. 
Évaluation :
1

Unfriendly, charged me bogus fees, asked me to leave their store when the manager culs no longer explain or answer my questions. He told me to go ahead and leave a bad review. I heard him tell his employee to go to lunch 1 hr before closing and they had no customer service at all. I will never rent from them again

TRISHELLE M. 
Évaluation :
5

h

WESLEY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary M. 
Évaluation :
2

First representative was rather useless. They did not guide or direct us. When we asked where to unload and drop off the vehicle they just had us move over and wait. No help unloading. No help at all until we were just about done when a different rep finally came out. They were helpful finally. From there the process was easy to complete the return. Overall uhaul continues to disappoint me in customer service over multiple rentals and I'm not sure if I will ever use uhaul again.

Chenry B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Anthony D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD RUSTICO B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick G. 
Évaluation :
5

na

LISIATE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian M. 
Évaluation :
1

Very very poor customer service.

KATARENA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marilyn M. 
Évaluation :
4

The check in process regarding my ID and the app was weird and problematic.

Cristal N. 
Évaluation :
2

Rude staff in particular a red head guy who said I had to return my truck in 19 hours instead of the 24 hours I booked it or pay 100 $extra dollars

patrick B. 
Évaluation :
1

The truck was not clean. I booked the box truck for 24 hours but had to bring it back in 19 hours or pay 100 $extra dollars

Patrick B. 
Évaluation :
5

It was good. Nothing to add

Michael S. 
Évaluation :
1

Was asked to wear a mask where every store around is ok to be mask less for vaccinated people! Rude personnel.

Tim S. 
Évaluation :
3

TIRE HAD ISSUES GOING FLAT, KNOWN IN ADVANCE, CHECK ENGINE LIGHT WAS ON AND SO WAS TRAILER LIGHT. LAME AND UNSAFE!! BOOO UHAUL!

Vallery F. 
Évaluation :
5

Enough employees on busy days of the month so pick up and return is easier.

Drake K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON R. 
Évaluation :
5

Federal Way location was on it. Truck was ready and team was able to check me in and out in under 10 minutes.

Michael S. 
Évaluation :
1

Pulled up to get my trailer and the entrance was blocked by two trucks being returned. Staff was just standing around not doing anything. I motioned for them to pull the one truck in front of the other so I could get by but they just stood there. I finally had to go around the wrong way down a one way to get to my trailer. Every staff member I saw was lazy and not doing anything. Also sold me ratchet straps with no hooks on them. When I tried to return them they wouldn't take them back without my receipt which they never gave me.

Brian N. 
Évaluation :
1

I returned the truck after hours. There were no signs on where to drop the key. Even at the same door where there's a hole to drop the key, it wasn't well marked. I completed the online return process, got to the payment page and had an error. Tried it again and it worked. Next day I had an extra fuel charge while I had returned the truck at the right fuel level. Called the location and instead of solving the issue, they just transferred me to customer service who ended up opening a file. I spent an hour on the phone. Afterwards, I got a call from a manager at the location who refunded me the gas charge. He claimed that there were three signs pointing to where to drop the key, but none of them were visible to me. After I spent about 15 minutes following the steps to return the truck on my phone through the U-Haul website, none of that registered. Then spent another 15 minutes trying to find where to drop the key. The video that the website had of the return process, showed a secure box for where to return the key, this location didn't have that box. Instead, there's a hole in the glass of the building that isn't well marked and no directions in the lot towards it. It was frustrating to return the truck. I was planning on taking the bus home after dropping off the U-Haul truck, but because of how long it took to do the return process then searching for the key drop box, this took about 30 minutes. I almost missed the last bus of the day but I made it because I ran to get to the bus station to make it home.

OSAMA E. 
Évaluation :
2

Steve the Owner is heartless i reserved a truck and ended up with a van that I had to make several trips and hours worth of commuting and he offered no discount for the mess up or anything his attitude was take it or leave it. I sold my home and had to move out sobi had no choice but to except it on memorial say weekend!

Terisa J. 
Évaluation :
1

U-Haul billed me twice. After screwing up the delivery on my reservation, and making me wait 3 damn hours to get a truck, you #%^! Billed me twice. I want my money back NOW! #worstcompanyever #uhaulSucks

JON D G. 
Évaluation :
5

The staff was so helpful and friendly. I think his name was Julian.

Alexander K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Amber I. 
Évaluation :
5

Compliments to the customer service folks at the front counters are very pleasant to work with. Equipment is clean. Facilities are the cleanest I have ever seen across the country! And when my gps didn't work on my phone and I needed directions they were nice enough to print out directions for me since I am new to the area. Thank you so much everyone for all your doing to making peoples moves go a little bit smoother whether it's renting a vehicle or storage units! Thank you so much! Much appreciated.

Marie M. 
Évaluation :
5

Everything was great as usual.

sharon M. 
Évaluation :
1

Fire mike

John H. 
Évaluation :
5

Great people! Excellent customer service!

Tambra F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANG A. 
Évaluation :
5

The truck overheated while I had it but continued running and pulled hard to the right.

Carrie C. 
Évaluation :
5

Locks are not left in the storage unit, you still need to go inside to get one.

Marielle S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MASOUD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rachael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan S. 
Évaluation :
1

Oh, don't you worry, the ceo is getting a detailed letter from me on how many ways U- haul screwed me over in one god-awful, horrendous day, taking a simple 10 minute transaction and turning it into a 3 + hour hellscape of absolutely fuck-all customer service.

JON G. 
Évaluation :
5

Nothing The check in was was easy and efficient. The check out was even more so.

Jay V. 
Évaluation :
5

No tengo palabras excelente excelente

SONIA B.  |  Premières impressions 
Évaluation :
5

Mantener siempre su buen servicio

SONIA B. 
Évaluation :
2

Improve customer service. It really seemed like the staff were just waiting for me to leave. I returned my truck at 7:01pm and they didn't even want to wait an extra minute. When I asked for assistance on how to return the truck via app they were trying to avoid me altogether.

VLADIMIR K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin W. 
Évaluation :
4

There was a leakage and that caused our boxes to get wet which can cause our boxes to rip.

Elsa C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISAAC J. 
Évaluation :
5

Nothing! Everyone was friendly, helpful, efficient and we were pleasantly surprised at what turned out to be an easy and stress free experience from beginning to end!

Karl P. 
Évaluation :
5

everything went well- compared to my last rental this service was excellent

Gary A. 
Évaluation :
3

I would recommend 24 hour access to the storage if can..sometimes I worked late and need to put stuff in storage but cant..I keep loosing my stuff in back off my work truck because no access to my storage after 10:00 pm..

Rimson S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hilary L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

karen f.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE H.  |  Expérience générale 
Évaluation :
5

This is a much better facility than the Auburn location.

Shianne J.  |  Premières impressions 
Évaluation :
5

Not stored

Duncan K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YUNG L.  |  Expérience générale 
Évaluation :
5

I love this storage. However I don't use it often. If I ever need a storage I'll be back.

DIONNE R.  |  Expérience générale 
Évaluation :
5

we recommend UHaul storage to several friends in the F/W actually we have 5 Friends that are currently using the facility

Rod K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRIS W.  |  Expérience générale 
Évaluation :
5

just moved; prior apartment lease ended 8 days before new dwelling available. U-Haul 1 month free storage with truck rental worked great. Also used Moving Helpers ... another excellent experience. Merci!

Thomas P.  |  Expérience générale 
Évaluation :
5

Fabulous service

SUSAN SCHOENECKE M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANNY W.  |  Expérience générale 
Évaluation :
4

Maria was kind. I moved to the city by myself from Yakima she was understanding nice and s breath of fresh air after I had a long tiring day.

rosio g.  |  Premières impressions 
Évaluation :
5

Courteous helpful staff, excellent facility

Thomas P.  |  Premières impressions 
Évaluation :
1

I am very upset. I was under the impression that my move-out date was the end of the month just like when you rent other spaces. I expected that the fee I just paid in advance for the next month would be prorated back in a credit...so that I would only have paid for 3 days of the month. It's totally WRONG for Uhaul to keep more than 100 $for days that are unused. When I tried to talk to the staff about it they said it's just Uhaul policy not to rebate pre-paid fees. I have been a loyal, never-late paying customer for more than 5 years. To be treated unfairly at the end is horrible customer relations.

JILL E.  |  Expérience générale 
Évaluation :
5

All your employees are so kind and fast move.

Hyun P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Badi K.  |  Premières impressions 
Évaluation :
2

They give me truck is very very old and I drive-in the state and will sco drive to the right Is mild go over 180000 miles

Hayder H.  |  Premières impressions 
Évaluation :
3

Security issue: Middle age female on side walk outside the main doors to storage, walked in through the open main entrance doors when others came and went. She was nervously looking around, so I continued to watch her from outside our rental truck. She lifted up one torche' lamp and started to walk away with it. She saw me watching and motioned, "oh, is this yours?". She put it down, came outside and said, "oh, I thought these were free." If I hadn't been standing outside watching her, lamps would have been stolen. I did report it to the office.

Doug D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TAMARA C.  |  Expérience générale 
Évaluation :
5

As always, 5 stars to this Federal Way location. Great job guys.

JARON H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CONNIE B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JARON H.  |  Premières impressions 
Évaluation :
4

Very helpful and straight forward.

Luke G.  |  Premières impressions 
Évaluation :
3

My access card didn't work and the next day I had to get another one and it didn't work either. All the staff could say is wait 5-10 then try it.

MICHELLE H.  |  Premières impressions 
Évaluation :
4

It was a long way down the hall to the unit.

Glenn F.  |  Premières impressions 
Évaluation :
5

The card check in and out reader can be a little frustrating sometimes because it can take numerous swipes to get it to read the card. Other than that my experience was as shown above was excellent.

Ted K.  |  Expérience générale 
Évaluation :
2

i am unable to verify my storage unit details online after setting up my account. it appears the staff may have signed me up for two units after i viewed one and decided it was too small and asked to rent a larger unit instead, not in addition. There were also problems with the key card for access which the staff was unable to fix. The site is fine but the delivery of service is lacking.

Michael B.  |  Premières impressions 
Évaluation :
1

The storage unit i was assigned was in the very back of the building and a huge walk from the offload. I am disabled and before I even opened the locker, I went back into the store part, explained my situation and asked for.something close to the door. He gave me two smaller units that he said were close, but they were just as far. Half way down and then all the way over to the end of the building. Also I tried opening my locker and the alarm went off every time so I couldn't open it. I had no way to physically get my stuff in there. I gave up and went to a different self storage company down the street and cancelled uhaul storage.

Kristine W.  |  Online Move In 
Évaluation :
5

Please note: I'm not moving-out my storage unit at this time.

Lynnette O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Holly V.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anthony R.  |  Expérience générale 
Évaluation :
4

I Loved my overall experience with Uhal-storage, the only problem that I had is the lien fee which is put on your account and can't be reversed. Because the large storage is not covered under the move-in-special, I had to get two small units so I could use the move-in special. this means when my hours where cut I did not have to come up with one fee of 108 $. but two. I know that everyone as well as business are suffering during this time, but you asked so I thought I would share, and if you would like to bless me with a refund of the 216 $. I will receive it (smile). Again I love your hours of entry they are perfect and the cleanliness of your storages are amazing. Thank you and I would use your services again but my prayers are that I never have to experience homelessness ever again in life.... maybe the experience will be just to store a overflow of items.. Betty Jimerson 206.765.9071 bjjsunshine@gmail.com

Betty J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lori L.  |  Expérience générale 
Évaluation :
5

My concern is pest invasion. My belongings were stored for three years and didn't have carpet beetles when first stored. Upon removing my belongings, carpet beetles were discovered in the unit. Also, there was some kind of construction that caused dirt (soil) to fall into the unit, which had to be cleaned off of some belongings. A recycle bin for boxes would be appreciated.

Patrice H.  |  Expérience générale 
Évaluation :
5

Great staff, Steve the Manager was very helpful

scott h.  |  Premières impressions 
Évaluation :
3

We emptied the unit the day before the next payment was due and asked the staff what we needed to do to check out. They claimed all we needed to do was leave the door open on the empty unit and our contract would be cancelled. We have not received multiple notices of past due amounts and threats to lien the unit, which is empty for failure to pay. Phone calls and emails to U-haul explaining the problem and saying they would fix it have not worked as of yet.

Craig L.  |  Expérience générale 
Évaluation :
5

Michael was really great, after a very negative experience at the Auburn facility we were so happy to end on such a positive note. Check in was a breeze, loading the storage unit, with the help of the dollies easier than we would have thought and return of the rental van was efficient. Thank you for a no hassle experience.

Marta H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jose A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dannis T.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

esther s.  |  Expérience générale 
Évaluation :
3

Initially renting the unit took longer than it should have. I spent more than a half hour, when I was the only person there. I had no issues while my stuff was in storage. When I removed all of my items, I was moved out without my knowledge when I still had 10 days left of my paid rental. It is a little nice that I didn't have to return to move out, but I was not notified about it. So I still returned and was confused when my card didn't work. I got this move out survey about my "recent patronage" but no email, text, or voicemail about having been moved out. I was told they called, but I've never had a business not leave a voicemail when the phone isn't answered. The survey email didn't say it was about moving out, so I didn't know until I clicked the link for the survey. If I had wanted to use the last 10 days of my storage, that right was taken away from me without my consent, and it's unacceptable.

Katie k.  |  Expérience générale 
Évaluation :
1

Very poor customer service at this location.

vibhai t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIK S.  |  Expérience générale 
Évaluation :
1

worst experience ever had to call the police 3 times let someone else unload my truck and keep all my stuff after I was told they would lock it up so I could come back later to un load came back 3 hrs later to 3 men unloading my stuff was told by the man at desk that it was a civil suit that I would have to handle on my own would never again use uhaul again are recommended to anyone

tammy m.  |  Premières impressions 
Évaluation :
5

I would use them again no high fees like other places

Rebecca T.  |  Expérience générale 
Évaluation :
4

Everyone on staff was very helpful and professional. Made me fell as part of the family. A big tombs up to the management.

leonard p.  |  Premières impressions 
Évaluation :
5

Great facility and customer service.

Xavier M.  |  Expérience générale 
Évaluation :
5

Never any problems, wouldn’t ever go anywhere else.

Carolyn S.  |  Expérience générale 
Évaluation :
5

Great job. Everyone was more than professional and kind. Very rare in this world of inefficiency. Well Done!!!!

Port Orchard L.  |  Premières impressions 
Évaluation :
5

Great service and I will be returning for sure next time I am in town

Joaquin D.  |  Expérience générale 
Évaluation :
5

Weekend hours are difficult by being too short for people who have full time jobs.

SHANNON S.  |  Expérience générale 
Évaluation :
4

N.D.

demica p.  |  Expérience générale 
Évaluation :
5

You guys did your job and you keep your word I really want to thank Michael for the good customer service he have. Keep help the good work you explain everything down very good. Once again thanks

Shawndreqka T.  |  Premières impressions 
Évaluation :
5

Very helpful staff.

Susan D.  |  Expérience générale 
Évaluation :
5

Great facility

John M.  |  Expérience générale 
Évaluation :
4

We fouND

kibeom l.  |  Expérience générale 
Évaluation :
4

The staff here are wonderful as they work in a really tough community with lots of unusual foot traffic. They handle it with grace and unbelievable multitasking skills.

serena s.  |  Expérience générale 
Évaluation :
5

The staff here are so wonderful. I moved here from Florida. I was tired, over whelmed feeling. They took their time with me and helped me get settled. I hope everyone in Washington is this nice.

Amanda H.  |  Premières impressions 
Évaluation :
1

staff never calls you when you leave urgent messages. I accidentally left a headboard. couldnt get ahold of anyone to secure it for me while i drove 3hrs. was gone when i arrived. Answer your phone!

Aaron U.  |  Expérience générale 
Évaluation :
5

Sometimes, especially on weekends, there was shortage of carts.

Raymond P.  |  Expérience générale 
Évaluation :
5

We've used storage facilities in several places and your is the very best. Merci.

KAREN H.  |  Expérience générale 
Évaluation :
1

very slow. took 45 min to check in. explanation of process very poor.

dallas j.  |  Premières impressions 
Évaluation :
5

Already wrote a comment. Harry and Michael at the front desk were very professional and helpful. The facility was extraordinarily clean and the rest of the staff was very helpful as well.

jeffrey b.  |  Premières impressions 
Évaluation :
1

The place is disgusting trash everywhere. My wife had multiple homeless approach her while I was in the storage area. She did not feel safe by herself.

daniel b.  |  Expérience générale 
Évaluation :
4

Overall a good experience. Staff is super helpful. Hours of access only 7am -7pm 5pm on the weekend turned me away several times in one year of storage. No issues whatsoever other than that.

Jerry H.  |  Expérience générale 
Évaluation :
5

Great service 👍 Thank you

SERAH N.  |  Expérience générale 
Évaluation :
2

The rep was very helpful and provided great customer service. But he was in a rush entering in my rental info... he had to re enter it 3x because he kept messing up or clicking out of the tab.

Arionna H.  |  Premières impressions 
Évaluation :
1

I suppose uhaul, like all other corps hires from the applicants available, and thus advantaged or disadvantaged accordingly. However the mgr/amgr @ federal way fac should be reviewed by corporate.

Richard H.  |  Expérience générale 
Évaluation :
5

Great place for all your storage and moving needs. The entire staff there has been outstanding in regard to customer service. This is the spot

ADOLFO O.  |  Expérience générale 
Évaluation :
5

I enjoyed having easy access to a secure storage space. The staff was friendly, knowledgeable and efficient.

Lori M.  |  Expérience générale 
Évaluation :
3

I purchased 3 wardrobe boxes and was given the wrong plank for the inside, I couldn't use them and should receive a credit. I put gas in the truck more than it originally had, why was I charged for fu

Catrina H.  |  Premières impressions 
Évaluation :
1

They did not fulfill their promise nor did they care to fix the problem they caused when they were the the wrong and over charged me and recommend a unit too small to fit a 3 bedroom. Ended up w/o any

demica p.  |  Premières impressions 
Évaluation :
1

I had a horrible experience with the services recommended/provided. I was charged up front for services that were never provided, and not able to rent the storage unit or truck promised nor did they..

demica p.  |  Expérience générale 
Évaluation :
1

Bad review! Random folks always in storage looking at donated stuff ready to take anything u set out. Homeless People sleep in donation area Be Careful! Staff unfriendly, unprofessional, lazy, slow

noel j.  |  Expérience générale 
Évaluation :
5

During my move and the upheaval of my family, FW's U-Haul helped keep everything calm for me, whether renting a truck or needing another unit because I had to much stuff to sort through. They were gr8

SHELLEY K.  |  Expérience générale 
Évaluation :
2

You haul up the prices twice in 6 months. You are asking too much for storage. Went with a cheaper That offered more services and a cheaper price.

di'dionna R.  |  Expérience générale 
Évaluation :
5

Laura Alvarez & I forget the young man's name have ALWAYS treated me with dignity & respect. I've been there since 8/16 & can't say that for most of the staff including the managers except one woman.

Maria A.  |  Premières impressions 
Évaluation :
3

THE MANAGER SUCKS. Would never respond to emails. The staff is great. Great facility.

Gretchen K.  |  Expérience générale 
Évaluation :
5

The personnel at the Federal Way storage unit were always very helpful and very quick about helping out. They ALL have a great attitude.

jennifer m.  |  Expérience générale 
Évaluation :
4

very friendly and clean

Michael M.  |  Expérience générale 
Évaluation :
5

Thanks

Heriberto J.  |  Premières impressions 
Évaluation :
3

Wait times are very long. Response times to inquiries are very long. Unaware of changes to appt confit until arrival. Confirmation of received boxes took too long.

Kelsey R.  |  Expérience générale 
Évaluation :
5

The manager James was awesome. He exceeded my expectations in resolving a problem with one of the trucks I rented. Great employee.

Paul P.  |  Expérience générale 
Évaluation :
5

great customer service they were very understanding even though i had to get my belongings out before the expiration date of the free month rental so there was no cost associated with my rental.

Aswan T.  |  Expérience générale 
Évaluation :
5

Will definitely use you guys again in the future if I ever need to.

KRISTAL R.  |  Expérience générale 
Évaluation :
5

Felt very good about our choice of this U-Haul location for our storage needs - very good customer service from every employee that we have had contact with.

Paul F.  |  Premières impressions 
Évaluation :
5

My only complaint is the hours of access. I often needed to get in to my unit between 8-10 pm but it was already closed....

Aaron W.  |  Expérience générale 
Évaluation :
5

Went above and beyond what was expected

Darren S.  |  Premières impressions 
Évaluation :
4

Nice unit but moving stuff in and out was difficult bc of staff parking their cars in the loading spots all the time. Expect a long line inside too, facility is very short staffed.

joseph g.  |  Expérience générale 
Évaluation :
1

That's the shity storage I don't recommend to no one management suck childish no customer service at all the put 4,5 kids there the don't know what z going on

Seyyed k.  |  Expérience générale 
Évaluation :
5

I look forward to continuing doing business with U-haul. Thank-U for giving me a warm welcoming. Sincerely, Samantha

Samantha B.  |  Réservation 
Évaluation :
5

I have had good service for several years from this particular U-Haul site. Very helpful. Thank you.

CRAIG H.  |  Expérience générale 
Évaluation :
3

I gave 3 stars because I paid for the whole month and I moved my stuff out 2 weeks after I paid for the month and wasn't pro rated. Other storage units I used did that. My review wont matter anyways.

antonio c.  |  Expérience générale 
Évaluation :
5

Every thing worked

THOMAS H.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

PETULA L.  |  Expérience générale 
Évaluation :
5

Excellent service and storage facility.

DEANNA I.  |  Expérience générale 
Évaluation :
5

The customer service was excellent, friendly, attentive, and patient with my questions.

Laura F.  |  Réservation 
Évaluation :
5

Mike was a wonderful helper. I am a repeat customer and I am satisfied with the service I got.

Martha T.  |  Réservation 
Évaluation :
3

Clerk was friendly and very helpful.

LINDA J.  |  Réservation 
Évaluation :
5

Everyone there were very helpful and polite. They made my move super easy.

Hilary L.  |  Réservation 
Non reviews have been submitted for this location.

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