Customer Reviews for U-Haul Moving & Storage of Flagstaff

Évaluation :

5

Facility and unit were kept up and there were no problems. Will rent again from this location! Passing facility on via mouth and social media. Thank You all very much.

Évaluation :

5

You have a beautiful facility! The only problem I had was that I got locked in the stairwell. I decided to go up the stairs to the third floor because the elevator was full. All of the doors were locked and I had to use the emergency exit.

Évaluation :

4

Dude barely said anything. It was nice

Évaluation :

5

Clean , organized… top notch

Évaluation :

4

The previous renter obviously had a vehicle the leaked oil or sprayed oil, it coated the front of the trailer. Not ideal, but certainly not a perfect experience.

Évaluation :

5

Everyone that helped me from the pick up to the drop off was professional

Évaluation :

1

Where do I start… After booking my truck and trailer, I get a call letting me know the standard pickup truck was unavailable and they had to switch me to a box truck. This was at no immediate charge, however the significantly lower fuel economy was not welcome. I pick up my truck and immediately notice the drivers sun visor is not attached properly and is just dangling in direct view with nowhere safe to secure it. Just down the road after picking up the truck, I come to a stop and the transmission shifts in a way that makes me think I rear ended the driver in front of me. I've driven hundreds of trucks, even the same exact model 10' truck and the shifts made me think the transmission was going out. The right turn signal bulb on the trailer was not functioning. The tires on the truck were under inflated. On my trip back home, I get a check engine light on the truck. I call roadside assistance and let them know the situation. They say that it "should" be fine. The lady helping me over the phone simply plugged into her system that I wasn't in immediate danger and the light wasn't blinking. I end up uneasy about driving a potentially dangerous vehicle at highway speeds through an area with spotty service. I turn around and head to an auto parts store to get the code checked out. I added 20 miles to my trip (which of course set me over my limit and I will be charged for). Turns out the truck was on 0 % oil life. How I was given a truck in this condition, I have zero clue whatsoever. It would be one thing if it was a simple mechanical issue that would be hard to prevent. But missing an oil change? I am hard pressed to bring myself to deal with Uhaul ever again. The whole situation has left a really bad taste in my mouth and I don't see how putting paying customers in harms way should be supported at all.

Évaluation :

4

Agents were friendly and efficient!

Évaluation :

5

They helped me with the ratchet strap issue that I had. Also, the man was very helpful when I returned The truck and trailer a day early.

Évaluation :

5

Keep up the good customer etiquette experience

Évaluation :

5

People were friendly and helpful. The truck brakes need servicing, that's all.

Évaluation :

5

Great customer service and drop off experience!

Évaluation :

5

Very satisfied

Évaluation :

4

Nice drive thru set up with good spacing. Newer and modern building and attached storage facility.

Évaluation :

5

The A/C didn't work in our truck at all. It only blew warm air. Not a pleasant drive in 85° weather.

Évaluation :

5

I have always had a great experience with the friendly service at our Flagstaff U-Haul location!

Évaluation :

5

I have been happy with the services of U-Haul as a storage facility for the past 7 years and as a truck rental business for over 50 years. When I think of storage or a dependable truck for my moving and storage needs, I think of U-Haul. The staff has always been courteous, knowledgeable and helpful.

Évaluation :

5

My son dropped off the truck for me, he said he didn’t have any problems.

Évaluation :

5

Everything was exactly as I had hoped I will rent again

Évaluation :

5

Jake was very professional and knowledgeable, Thanks!!

Évaluation :

5

Place was great, very helpful and got me what I needed. Very pricey for what you get tho.

Évaluation :

5

Rebecca and her team are always ready to help , it is amazing to see these young individuals that work at this Flagstaff location . They are very kind and courteous to their customers , this kind of professionalism is hard to find in todays day and age ,,, Thank you for all that you do for me. Moe Ferrat Ceo Tires2go Inc.

Évaluation :

4

Friendly location, good staff!

Évaluation :

5

Management was very professional and courteous

Évaluation :

3

No pro rate is pretty ridiculous and the rates are higher than I could’ve paid elsewhere.

Évaluation :

5

Great staff, but the trailer was awful when it had no load. The violent reactions beat up my car. I've never experienced anything like it. I bought the plug 7 blade adapter, and UHaul (Jake) attached it. I had to drive 140 miles experiencing the awful banging and noise. When I stopped, the adapter was missing. I reported it to UHaul and assumed that Jake had not mounted it correctle. I went to Auto Zone and bought a new one, and now the unit had a full load. It performed correctly, and when I got back to Flagstaff everything was still attached. After emptying, I drove to UHaul to return the trailer. The violent reactions returned for the 10 mile trip, and when I arrived, the adapter was gone due to the vibrations (again). If this is what to expect from that kind of unit, I would not rent one again. I think the unit is damaged, and needs to be repaired before putting back into service.

Évaluation :

5

This was a very smooth experience for me. The check in with Ben was fast, the truck was clean, and had gas in it already. Returning was just as fast and efficient.

Évaluation :

5

The car dolly I rented out one chain hook was missing. Other than that all was good.

Évaluation :

4

I parked for about 5 mins and no one was coming out so i went inside to see if anyone was going to help me.. went inside and 3 workers were just standing at the counter talking amongst themselves..

Évaluation :

4

We didn’t get to use the equipment we rented the stripes were frozen and could not undo them to haul the car so we had to bring it back thought maybe we would get a discount for the next time we rented but nothing was offered🫤

Évaluation :

5

Ben and Rebekah were helpful in getting the best deals and service for a rental truck and storage unit.

Évaluation :

5

I returned the AT to my local U-Haul this morning, no problems. Quick check-in, unhooked it and I was done. Thanks U-Haul. I now have a Triumph Spitfire with your help.

Évaluation :

5

Online move in is convenient, but the employees are also always friendly and helpful.

Évaluation :

3

Made a reservation for a 15 foot truck a week in advance for a specific day being it was the only day we had to move. I was told there would be no issue for the size truck I needed and was told it was available for a one way trip. This was for a yearly event on Halloween so I was unavailable the night prior due to set up. I was left a message the night prior to pick up telling me they didn't have the truck and wanted me to drive 63 miles away to get another truck so I would have to pay for an additional 126 miles to return it. This was a one way trip I needed the truck for. I arrived to try and pick up a different size truck only to find out they had a 15 foot but didn't want to give it up for a one way trip. So I had to get that truck, load, move, unload and return the truck then they charged me an additional 14 miles for their inaccurate mile configuration. I have used U-Haul my entire life and have never been treated this way only because of this locations inability to schedule its inventory. It's not the customers issue if another truck doesn't return on time or they don't want to loose a truck to a one way trip. THIS IS WHAT THE REAERVATION WAS FOR. It was a very unpleasant experience and I will definitely not be using the Flagstaff location again, and will be considering using other modes of transportation in the future.

Évaluation :

5

Rebekah and her co-workers do not suck. They are professionals. She made an overly complex check-in procedure simple and easy to understand. Also, she was able to switch me to a slightly larger unit without difficulty. Chris was exceptional knowledgeable on towing related vehicle questions and such. And like I mentioned earlier, this team doesn't suck.

Évaluation :

5

They were fast and efficient! Very professional!

Évaluation :

5

The entire staff was great… Friendly, professional, it was a great experience. The entire process was quick.

Évaluation :

5

Efficient; friendly

Évaluation :

5

More employees. Cause waited a few mins before being help.

Évaluation :

5

Great experience

Évaluation :

5

No improvement needed. They were very courteous and helpful. Too bad all companies aren't that friendly and helpful.

Évaluation :

2

I wasn't properly informed the gas usage and should have been refunded for the quarter tank not used.

Évaluation :

5

Very helpful and professional

Évaluation :

4

Your web site is to complicated. I found it much easier to call to reserve a trailer. And the phone was answered on the third ring.

Évaluation :

5

Nothing! Everyone was friendly, courteous, and helpful!

Évaluation :

5

Well maintained truck. But it will help cleaning the windscreen and removing smoking smell from the cab of the truck.

Évaluation :

4

Picking up, I had a few questions, which were quickly answered. Pick up took just a few minutes. Check in was quick, but there was an error that resulted in the truck not actually getting checked in. When I called the next morning after receiving an inaccurate receipt. Shelby worked quickly to get it fixed. I greatly appreciated her professionalism and willingness to get it fixed same day!

Évaluation :

5

Nothing, you guys are Awesome

Évaluation :

5

Drop off was quick & easy

Évaluation :

4

Q1: facility was secure units are not individually lit several times while in unit the hallway lights would automatically turn off and I had to stop what I was doing to motion activate

Évaluation :

5

Great staff.

Évaluation :

4

Let the customer know if his vehicle (a Ford F-150 in my case) has a hitch that is exceptionally high. I think not knowing this helped create the problem I describe below.

Évaluation :

5

Excellent in every way

Évaluation :

1

There was no one in the store when we arrived. I looked around outside for a few minutes and finally found someone. He did not greet me kindly at all, just said I'd have to wait since he was with another customer. He came over after 10 minutes and inspected the vehicle. He said the fuel gauge was less than 1/8 tank short on fuel, and he would have to charge me $24. Seriously? Less than 1/8 tank short and $24 charge? I said that is unfair and I don't plan on renting a U-haul again, to which he replied "well that won't hurt us one bit." I left and filled the tank myself for a few dollars. Terrible customer service.

Évaluation :

5

My tech was superb!

Évaluation :

4

They always have the trucks we need and if our planes change it's easy to call and let them know and they are very understanding and help us change our reservation right away with no fight. Thank you U-Haul

Évaluation :

5

great staff, very, very helpful. Appreciate the Service!! Thank You!!!

Évaluation :

5

Representative was amazing

Évaluation :

5

This location clearly is a Uhaul location that has been renting trucks since it started and not a third party location

Évaluation :

3

The only comment I have to make about this Uhaul location is about the stairwell. For this reason I cannot rate this location as excellent. About 3 months ago, I got locked in the stairwell while trying to access my unit. There was no signage on any of the doors or surrounding areas to inform users that the stairs would be locked and not to use them. At the time of the incident, there was only about 45 minutes left until the office was closing. This was an unacceptable event to occur. Upon returning to Flagstaff after summer to clear out my unit, there was still no signage placed on or near the doorway of the stairs. This is dangerous and unmaintainable while users operate in the building.

Évaluation :

5

The staff and facility were great to work with. The prices are relatively high and went up just as I was ready to move out. I'd still recommend this location because of the helpful staff, clean facilities, individually alarmed units, and secure access. Unfortunately, Flagstaff pricing makes it expensive to keep a storage unit...

Évaluation :

5

Check in and check out was quick and easy online. The staff always were friendly when I called to ask questions. I will definitely use this location again when my daughter needs to store her items next summer!

Évaluation :

4

I was locked out the evening I moved out. I csll d got an automated answer that wasn't helpful. I would recommend this property. I would make clear the issues I had as my friends keep the same hours.

Évaluation :

5

Clean facility easy access, helpful staff & great location!

Évaluation :

5

Straightforward process and helpful employees.

Évaluation :

5

Easier access 24 hours a day would be a nice benefit for the price, but otherwise a great experience.

Évaluation :

4

Great storage place. Fantastic storage employees

Évaluation :

5

it was a well cooled storage unit, extremely clean, plenty of carts, available for move and move out. We have used this facility for 2 years.

Évaluation :

5

Outta nowhere where they went up in price. I must have stayed to long lol

Évaluation :

5

Everyone was helpful with the move in process Thank you so much

Évaluation :

5

My no's are because at least closing at midnight would help, because during summer moving stuff around is better in the cool of the night. My other no is because the restrooms would be clogged and we ran into people doing drugs in the facility, they were smoking meth in the restrooms and in their storage units, other than that I enjoy using U-Haul and I Highly recommend it

Évaluation :

5

Easy to deal with very helpful

Évaluation :

4

Need TP in the restrooms.

Évaluation :

1

I specifically told him I was coming in with a 15-ft U-Haul and asked what are the dimensions that I need to unload and was specifically given the wrong information by Johnny when I tried to reserve a unit 4 months ahead of time to prevent the very problem that I run into because Johnny recommended too small of a unit and I couldn't fit all my stuff into it and Rebecca said there was nothing she could do and made me wait in line twice to even answer the fact that there was nothing she could do. This occurred despite the fact that she was aware I had movers waiting that I was paying by the hour to find out if I had to switch last minute to a larger facility that she said was not available.. and she had no apology or empathy in her voice or any kind of courtesy with the fact that I had made arrangements to reserve the right size unit with Johnny four months ahead of time to avoid the very situation that I was unfairly put in over the phone for that morning when I arrived with movers that I was paying. Johnny was even worse that worked for her and gave me absolutely no expression or any kind of response back when I asked him why he put me in the position he put me in. Meaning neither one of them was concerned with the position that they put me in as a customer and I had to fend for myself and find extra storage somewhere else with what I could not fit into the unit.

Évaluation :

5

The supporting staff and the management were excellent. In every regard. I would use them again and recommend them without a question.

Évaluation :

5

This facility was great.

Évaluation :

5

Still very clean. People were beyond friendly. Seems like it would be a great place to work. Sure is a great place to store stuff

Évaluation :

5

thank you for a clean, well-lit place to store my items!

Évaluation :

5

Friendly staff, clean environment

Évaluation :

5

Front desk staff was great. Rebekah was very professional and helpful. Clarifying everything for us. The staff at the self storage side were also helpful in answering our questions. Over all a good experience.

Évaluation :

5

Always was a good experience with the people there

Évaluation :

5

Very clean, and climate controlled nicely…

Évaluation :

1

I originally tried to reserve a 5x10 unit for my daughter on the uhaul app. I was unable to secure a unit using the app so I called the customer service line. Curtis, the customer service agent, helped me reserve a unit. After speaking with Curtis, I received a text to complete the reservation and was able to pay for the first month's rent. When my daughter went to the storage facility, the attendant could not find the reservation. My daughter told the attendant to look under both her name and my name. The attendant claimed that there was no reservation and said that there were no 5x10 units available. The attendant then told my daughter that she can rent a storage box which my daughter did since she had boxes with her to put into storage. The attendant also told her that she would have to give U-Haul 24 hours notice each time she wants to have access to the box. My daughter then called me to say that there was no reservation. I called U-Haul to express my frustration and disappointment and to request a refund of my money which she agreed to do. As of today, I have not received my refund.

Évaluation :

5

Everything was great. It was a nice experience and the staff was very helpful to me. Thank you so much, Cecilia, Woolley.

Évaluation :

5

Thank you so much for your professionalism and welcoming demeanor.

Évaluation :

1

Key lock keys broke Alarm kept going off Swipe card not working Or passcode

Évaluation :

5

Everyone was very friendly, courteous and extremely helpful..

Évaluation :

5

Very professional very nice amazing at her job . Manager position

Évaluation :

1

Y'all keep that storage dirty bathroom dirty halls 😀

Évaluation :

5

Your system keeps names of previous customers, Then uses the Same customer names, When in A new customer purchases a New unit., it shows The Same Name, if not noted or Corrected, the name shows again!, even at pen pad, when used, We should be questioned, if Keeping the Same previous name! Or Use a New Customers Information!!!!

Évaluation :

5

Super efficient!! The General Manager is very friendly and extremely knowledgeable!!! Very, very clean facility.

Évaluation :

5

place is in a great location, and the staff is great

Évaluation :

3

I reserved a 10x20 storage unit a week or two before we moved to Flag from Los Angeles and even spoke to the manager who let me know that we'd be moving into two 10x10 units since they didn't have a 10x20 - we were completely fine with this. The manager confirmed our two units and we moved on. Once we arrived in Flagstaff to move into our units, the lady helping me at the front desk said they didn't have two 10x10 units available for us, so we had to reserve a 10x15 unit instead and barely fit all our belongings in it. I completely understand things like this happen, I just wish the manager would've have confirmed the units for us unless they were actually going to be there when we arrived. Otherwise, the office staff were helpful and apologetic upon our arrival.

Évaluation :

5

Very friendly. Guy was helpful in answering my questions. For now I'm very happy with facility and staff.

Évaluation :

4

All ways have good experience with U haul and especially staff very helpful

Évaluation :

5

Always pleased with the prompt and attentive service I have received at the Flagstaff location. The staff is helpful and knowledgeable. I love the new facility and am really excited to get to be in such a modern, secure and well-maintained storage facility.

Évaluation :

5

Having 2 securities check in was excellent!! And inside securities lock and camera is 3  thumbs up. I didn't have to worry about my belongs stolen. As it happened at another storage place. I will surely use U-haul again. Thank you staff!!!

Évaluation :

5

Extremely well run facility

Évaluation :

1

Nickle and dime over every single thing. Mormans.

Évaluation :

5

Very nice staff . Super clean facilities

Évaluation :

5

I really like the price and the location

Évaluation :

5

You guys were a great help! U-Haul was my best storage by far this year. Thank you Flagstaff!

Évaluation :