Customer Reviews for U-Haul Moving & Storage of Gardena

5 910 évaluations

14206 S Van Ness Av   Gardena, CA 90249
(N Of Rosecrans Ave)

(310) 515-5992

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(310) 515-5992

14206 S Van Ness Av
Gardena, CA 90249
(N Of Rosecrans Ave)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

This is run by crooks from top to bottom corporate to Manager to employees. Corporate office hides behind manager and manager hides behind employees. Promises are not kept. I scheduled a hitch installation online. Given the date when I arrived it wasn't there yet. Also, it gives you the option to wait while installation is done but when you arrive it's called a glitch, sorry you must leave your car for 8 to 10 hours on tech mercy whenever he has time. The manager offers a discount for inconvenience but it's just words. Then later claimed that he already offered when you try to call corporate. And when a hitch arrives no one calls you, you must stay on top of it even if you already missed the weekend you plan to use it. Then when your tech tried to install the hitch, he conveniently didn't receive the fish screws that were needed for installation. Again, the part or hitch needs to be ordered. If you talk to the manager, he is clueless and blame employees. Employees get mad at you because you talked to the manager. When you call the corporate office, they advise you that we must wait a few days for the manager to reply. No Calls or email from manager. You call the corporate office again who try to call the manager and then he lies and of course corporate can't do anything because its manager discretion, they are working to rip people off. Manager never calls he makes employee calls you and ask you why you are complaining?? If you show a little frustration to cooperate, they offer you a $25 coupon to be used in the near future. More to face them again. It's an all-unorganized scam where they blame each other. All I was asking is what manager initially offered the discount which waived the installation charge due to multiple visits, delayed tactics, and overall inconvenience. But nah! They are brick solid in ripping you off and making things harder. Imagine a corporate office next to them and that's how they run the show. This is just the beginning of it I will post my review everywhere I can.

Kamran Qureshi 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ana perez 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Neiby Diaz 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amy La Plant 
Évaluation :
1

No one knows how to help you. Everyone tries to avoid you. Had an attempted steal of the truck and no one knew what to do.

Porfirio Vera 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL ALEJANDRO GOMEZ GONZALEZ 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea Barker 
Évaluation :
5

The service was great and your staff members were very helpful. Thank You for your excellent servce.

JACQUELINE NICHOLS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREDDIE MIMS 
Évaluation :
5

Not much. The staff at the Gardena location at 14206 Van Ness were very friendly, competent, and a pleasure to do business with. My only wish is that more customers would check in online in advance.

Esteban Valdez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Omid Sakhai 
Évaluation :
5

Rien

Phil Evans 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaqueline Lee 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Merri Hawkins 
Évaluation :
5

Keep up the great customer service! Gardena location employees provided to me an excellent, fast and smooth experience. Kudos!

roberto guzman 
Évaluation :
1

The miles on the truck was wrong. Ask the guy in the store to adjust and he did not. Been hit with a $500 charge. Calling corporate to get refund and complain.

Geraldine Reeves 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lester Bonty 
Évaluation :
5

I liked the location, the equipment and service reps. Good place to rent trucks.

Bob Dobranski 
Évaluation :
5

Le client n'a pas laissé de commentaire.

luis marcucci 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KHRYSTA CRAIGHEAD 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marie Chaffers 
Évaluation :
5

you guys/gals are the best. thank you for supporting the African American Community

Eugenio Stewart 
Évaluation :
5

Was able to pickup 24/7. That made a big difference with my work project in having flexibility with my rental.

JEFFREY SHEPHERD 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica Martin 
Évaluation :
1

They are frauds in calculating mileage,contending car washed van was filthy and scratched Not true as was pointed out tio them today Gen mgr was to call today but never did

Bruce Nahin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heber Patal 
Évaluation :
1

The gas was on empty when I picked it up and was only given a $13 credit. I put $70 in the gas tank. When I brought it up to the employees they said I needed to update the information Online, why did they not tell me that before I left. When I did try to use the link, it had a notice on the screen that I needed to fill it out when I returned it. When I returned the truck the link would not connect properly.

Vanessa Silveroli 
Évaluation :
1

The representative that helped me was named Camron. Apparently, he just started the position, but there was no manager on-site to provide him any support. He was highly unprofessional and seemed to be going through the motions. You guys need to train and support your staff, and hire people that are going to be professional and actually help your customers.

Steven Lewis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd Brown 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paulette Jackson  |  Expérience générale 
Évaluation :
5

Some customers attendant need to have a nicer attitude, everything else was good!

ALFONSO CASTILLO VALDES 
Évaluation :
2

I was told items would be in the bigger truck, and they were not. Check before you leave!

LaKytra Napoleon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica Tunwar 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John Schoenfield 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSIE HAYNES 
Évaluation :
5

Although they had no dolly available despite the reservation, the staff was amiable and accommodating. I'll recommend this location to anyone.

Miyuki Kato 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Humberto Guevararodriguez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laveda Gragg 
Évaluation :
2

One of the personnel was not helpful in resolving an important issue regarding the Storage unit that I rented and was being used. He just said that the service was first come first serve and it is unacceptable since I received all the information regarding the unit in advance and was required to call the location to confirm the rent before showing up, and I did it. So, it was disappointing and outrageous.

Mario De Oliveira 
Évaluation :
5

Had emergency pick up today for a trailer and the team here are always ready to serve and support.

Gary SHEPHERD 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Junie Prashad 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IRENE HERNANDEZ 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Rafael Galindo 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Heber Patal 
Évaluation :
5

Service is always great! Was able to get equipment needed. The team will is professional and helpful. They greet me by name and it feels like family. One issue though is that I had some fraudulent charges occur on my Mastercard after this visit. This may not be related to Uhaul in anyway, but wanted to note when it occurred. The card has been blocked and a new replacement will be sent out.

JEFFREY SHEPHERD 
Évaluation :
1

Paid for a storage and it was not available.The staff was rude.Was not a good experience still waiting for my refund.Called today something must be in the air there That person was also rude never again.

Angelique Taylor  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin Calderon 
Évaluation :
5

Lanya was so wonderful and professional i thought she was a manager. She was alone with so many people asking for help. I appreciate he calm and professional manner

Christina Abel 
Évaluation :
5

Mr. Donnis and his team were always a pleasure to come in contact with.

SPARKLE WOODSONWATKINS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dejon Mitchell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chukwuma nze 
Évaluation :
1

Worst U-Haul experience I’ve had in years, the workers were rude and had attitude, they over charged me towards the end for gas that I didn’t even use, 5 gallons for 12 miles driven.

Mouad Sifessalam 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mia Callihan 
Évaluation :
5

Staff that helped me today were all gentlemen and had great customer service and maintained a professional manner even when the office was busy. Would definitely recommend this location to friends and family. Facility was well kept super clean and my unit was easily accessible which is great! #newhappycustomerexperience

Monica Auelua  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ryszarv iwanowski 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany Corley  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tiffany Hicks  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Haruna Yakubu 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAIMIE EVANS 
Évaluation :
5

The employees at this location is always a pleasure to do business with. I have a storage unit here and have never been disappointed during any interactions.

John WATKINS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenia Rojas 
Évaluation :
3

Spring on roll up door was broken. Struggled to open door, then door would slam shut. No anchors on left wall to anchor or stuff down or across to order wall. Inside the trailer smelled like cigarette smoke. Left blinker light went out on trailer few days into reservation. Overall appearance of trailer was in disrepair and was below average for any of the previous rentals I've had from U-Haul. Considering different location for future rentals

gerardo Pachuca 
Évaluation :
5

Great service

Fernando Gutierrez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale Hermann 
Évaluation :
5

Staff was very helpful and courteous.

Matthew Haran 
Évaluation :
1

1. The employees were having personal conversations with each other while helping customers. 2. The employees were using profanity and thr N-word. 3. The truck cab was dirty and had a foul smell of cigarette smoke. 4. When I returned the truck the employee was on the phone and gave me minimal return Intruction. Overall, the service at this location was horrible with unprofessional staff and dirty equipment.

George Lewis 
Évaluation :
1

The truck wasn’t dirty and they have bud artytud

Andres Mendez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Guzman 
Évaluation :
4

Le client n'a pas laissé de commentaire.

joclyn molo 
Évaluation :
5

Keep up the good customer service 👍

Alexander Diaz 
Évaluation :
5

Nothing. I just want to comment that the guy you guys have there is a gem, super professional and takes care of all your questions. I do definitely recommend this place to all my friends and everyone reading this . Do not hesitate to rent a truck from this location trust me . You'll be taken care.

Cesar Ventura 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra Wildridge 
Évaluation :
5

Customer service was excellent. They were extremely professional, knowledgeable, prompt, courteous, helpful, and very friendly. I will continue to use their service for all of my hauling needs. 﫶

KIMBERLY ROBINSON 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William Chen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN FLORES 
Évaluation :
5

The Staff Were Professional And Polite And Quick Very Pleased And Happy I Will Definitely Refer Family And Friends

mike emciso 
Évaluation :
5

The A/C was not working. Was hot in the cab.

louis ramierez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott Rathbun 
Évaluation :
5

Good job

Ramon Rizo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIM MCNAIR 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cesar Ventura 
Évaluation :
1

Fix your app!! It Glitched out on me for over 30 min as I couldn't upload all the pictures the app requested before able to finish the ''turn in'' progress. I tried to restart the process after I had to wait 10 min to charge my phone again. The pictures I took over and over drained my battery on phone. When I tried to restart the process I was not able to find my reservation. I'm assuming the pictures went threw and the process ended. Also the passenger mirror was cracked and major difficulties driving at night changing lanes in traffic. On my way to your store originally I tried to get directions off your website and took me to wrong address! I had 2 minutes to spare before store closed. So from before the trip even started was a nightmare just getting there and went down hill significantly from there

Kyle Quigley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPHINE MCCONNELL 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Najibullah Niazi 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie Ngo 
Évaluation :
5

The guy that helped us was outstanding in resolving the computer issue and made sure we were taking care of.

DeAnn Poe 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Micah Cliffe 
Évaluation :
5

No complaints every thing smooth

DONALD SIMMONS 
Évaluation :
5

Great customer service very helpful and patient will continue do all my rentals at Gardena location

Enrique Lugo 
Évaluation :
1

In my 40 years of driving I have literally rented in excess of 300 vehicles. This was by far my worst experience start with everybody on the staff that I dealt with at the attitude that I was bothering them I seemed to be taking them away from something else they wanted to do. The truck I rented I needed to go downtown to pick up some material when I got on the freeway became apparent there was something very wrong with the front end the vehicle tended to to rest and pull out of my lane. when I got to my destination I looked at the front tires both of them were bald on the inside literally exposing the steel belting . Realizing this is a dangerous situation I was forced to use surface streets for my return trip eating up another hour of my staff's expense of time bald tires probably cost me another $75 in labor. I have pictures if you like to see them. Surprisingly enough there was a sticker on the door frame that said this vehicle had been safety inspected in the last 60 days being that this is a local truck I'm not sure how those tires got that bald that fast. Perhaps somebody you all can tell me why a truck that was not roadworthy was rented out I've yet to see compensation on my bill

CHARLES PLATON 
Évaluation :
5

Was very satisfied! Was in and out , customer service was very helpful and friendly. Thanks uhaul. Appreciate you.

DEBRA MUNOZ 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederick Stafford 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eugenio Stewart 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jitendra Ragunath 
Évaluation :
1

The equipment was not clean and top of that I returned the rental full tank and they charged me for full tank gas + fuel service fee. Raised a concern with customer care. No response.

Venkatmanish Maddipati 
Évaluation :
5

Le client n'a pas laissé de commentaire.

allan mundala 
Évaluation :
3

Make sure text message lands to customer for review even if it was a mobile check in. I was charged for gas even though i returned the van in same condition and level. I had no way way to confirm prior to me leaving

DEVIN KWAK 
Évaluation :
2

The service was very poor. We were expected to get the rental truck ourselves. The truck that was assigned to us was behind two other trucks. And it was not locked. Upon receiving the truck, it smelled liked urine and had the scent of a dog. It was had a horrible smell. However, two employees assisted with cleaning the truck. Also, there were no available dollies which put us in a position of having to purchase a dolly from the pickup location. We were told that previous customers "would steal the Dollie's by not returning them. In addition, we were 2hrs late to our destination and had to do a rush job loading the items on the truck so that we could arrive at our destination on time. So, no I didn't like the service and I would not recommend u- haul to anyone.

Renee Newman 
Évaluation :
3

The counter help was struggling with his job, he no one to assist as Customers were backing up. I felt sorry for the guy, supervisor was nowhere to be found, for upwards of 20 mins.

thomas proud 
Évaluation :
3

Le client n'a pas laissé de commentaire.

kimberly Stewart 
Évaluation :
1

The personal waa awful and they lied when i try to check my miles again because i was charge for extra miles that i didnt make i pass before was close and they say the truck was gone when i check in the area the truck still there just the guy was lazzy

aduardo pina 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith Page Jr 
Évaluation :
5

Excellent customer service 👏

Paulette Jackson  |  Premières impressions 
Évaluation :
5

I Wish That You Would Refund/Credit The Client's Record For The Overpayment Of The Return Fuel.

kathey anderson 
Évaluation :
2

The young lady assisting during the check out wasn't friendly AT ALL. The truck shook bad at 45 miles per hr. The gentleman that checked the truck back in was extremely friendly, helpful and knowledgeable.

Darren Jones 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivan Klousia 
Évaluation :
5

Nothing.

Paulette Jackson 
Évaluation :
2

Na

RONALD YOUNG  |  Premières impressions 
Évaluation :
4

Everything went well except there was no storage room available in any size. I had made my reservation the week prior and was called to confirm so I thought I would be able to store in Gardena. Fortunately the gentleman who worked with me was able to help me find a storage at a different location.

Nathan Hanners  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elroy Tolbert   |  Premières impressions 
Évaluation :
5

My storage at Uhaul was a great experience. I had my Uhaul storage for many years and was sataisfied with thier services and the customer service from thier staff. I would highly recommend Uhaul storage to friends and family.

Deborah Addison  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

devin walker  |  Expérience générale 
Évaluation :
5

The staff at Gardena, California U-Haul is much appreciated! They will work with you!

GREGDRICK GRANT  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHY WALKER  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryant Overton  |  Premières impressions 
Évaluation :
5

Great facility!!!! Top 2 bottom friendly faces !!!!! Helpful and understanding!!!!

Kevin Ouimet  |  Expérience générale 
Évaluation :
5

If I have a need I will return to this facility.

Edward Boynton  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawson Vaughn  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Birdie Herbert  |  Premières impressions 
Évaluation :
5

The manager Donnis Broussard was very helpful.

Shamika Simpson  |  Expérience générale 
Évaluation :
5

Employee was so helpful and professional excellent

Vaikalafi Mailau  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Justine Huang  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RONALD WILLIAMS JR  |  Expérience générale 
Évaluation :
4

Need to answer the phone after hours.

Luis Uitz  |  Expérience générale 
Évaluation :
5

The general manager Mr. Broussard was ver accommodating with a ground level unit that became available as I had expressed my need of a ground floor unit due to a current disability. He canceled the second floor unit which I had to climb stairs to get to (elevator needed at this facility). I really appreciate the extra mile the staff to to assist me in my storage needs. This was my first storage experience and I would definitely recommend this location to everyone in need of a unit.

SPARKLE WOODSONWATKINS  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blanca Penilla  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLORIA MCCLAIN  |  Expérience générale 
Évaluation :
5

Helpful people

Kevin Ouimet  |  Premières impressions 
Évaluation :
5

Both associates were extremely knowledgeable, very helpful and friendly. Both smiled during the entire process even with me not knowing what I needed as far as size of storage space. Very pleasant employees.

Gail Shallowhorn   |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy Wunderlich  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANA PURNELL  |  Expérience générale 
Évaluation :
1

Customer service at both the Vermont LA location and Gardena Location. The management at Gardena was bad! The cashier charged my card before telling me the total of my cost!! The staff whispered to the manager "Does she know the mileage came to $200?" The manager said to him, "she should." Not once speaking to me to confirm they charged me $890! I'm so disgusted by the staff and manager at Gardena, I would never recommend anyone or return for service! I hope this email goes to the upper management; because you have very bad customer service, neglected to inform me of the total charges, and basically charged my card before I could confirm the card to use. I will be calling the corporate offices.

Shanise Reese  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger Blackshear  |  Premières impressions 
Évaluation :
5

The manager/supervisor and staff were awesome.

Wes Kawano  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Katina Morning  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felisha Black  |  Expérience générale 
Évaluation :
3

I had reserved a large storage unit a few hours earlier. When I got there there was only a small storage unit available and it was on the second floor. I had some furniture to store so I declined the unit as there is no elevator there!

Richard Rolston  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natasha Straker  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMMY GONZALES  |  Premières impressions 
Évaluation :
5

Superior Customer service!!

Dana Duren  |  Premières impressions 
Évaluation :
5

That's the most clean & friendliest storage facility I have ever been in. The staff is very helpful, pleasant, & knowledgeable. I will continue to use this uhaul facility, & recommend them to my worthy friends. 10 thumbs up. Thank you, from Kelli Diggs.

kelly diggs  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory Houser  |  Online Move In 
Évaluation :
5

This Uhaul is awesome. From the customer service, truck rental and onsite storage. Excellent! I wanna keep them as a secret. Lol. (I'm not)

KEWANDA HIGHTOWER  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wanda Love  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tanyx Madrigal  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUEL TOLES  |  Expérience générale 
Évaluation :
5

The Manager is Extremely Amazing!!!!!!!! Thank You for All your help. And of the staffs.

Blanca Penilla  |  Premières impressions 
Évaluation :
5

The staff was friendly and helpful

Janae Harris  |  Expérience générale 
Évaluation :
1

Very poor customer service was trying to get a storage unit and both units was occupied and when staff was trying to contact the manager his phone e was going to voice-mail and never returned phone calls the two young men's that was there was so helpful the young lady that was there was not helpful at all I was there for three hours and still didn't get storage that is why my move in and out date is the same because both units was occupied with locks on them when they was showing available and was not so they don't know their inventory and it is a inconvenience to customers I would never recommend or use this location because of poor customer service

Ami Roberson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ejike uzomah  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna alexander  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Derrick Davis  |  Premières impressions 
Évaluation :
3

The older female staff was extremely rude and not helpful.

Tajanae Abram  |  Expérience générale 
Évaluation :
1

I was told the facility had an elevator and it didn't. And the assigned space was in the attic. So we had to go rent a space at Public Storage, whose rates were a LOT less for a better space and they do have elevators, as well as flat bed carts and Dollie's. I will NEVER rent a storage space from U-Haul again after this fiasco! By the way, the staff at the Gardena facility was snotty with me on the phone and when my son got there he realized this was the same facility that he had trouble with before and sent a complaint to corporate about years ago. Obviously nothing was done to correct the problem.

Jason or Dianna Ellis  |  Premières impressions 
Évaluation :
5

The staff was very nice, courteous and helpful!

deandrea franklin  |  Premières impressions 
Évaluation :
4

Though the site was clean, my unit looks like a work in progress. But I'm grateful for it & I haven't seen any creepy crawlers, so its all good. I've only had one lackluster experience, all the rest have been great (in person & over the phone).

Felisha Black  |  Premières impressions 
Évaluation :
1

This facility has been a nightmare, all of my expensive furniture has been water damaged, they have a women in the front who has the funkiest energy, I hate talking to her. I just hate this place.

Ronniesha Hinton  |  Expérience générale 
Évaluation :
4

I have no grievance with the storage facility... As I said in my previous surveys... It's the difficulty experienced with the contract process, the Truck rental facility & the dishonest way I was overcharged in the entire un-customer service experience.

Talmadd Talib  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANA PURNELL  |  Premières impressions 
Évaluation :
4

The complaint is not with the facility that provided the Storage Unit... My complaint is with the U-HAUL scheduling & reservation system... It all was an "inconvenient mess"..! I had to call several times... The pick up facility for the truck rental was un-able to be contacted due to a disconnected phone number... I called the day before my pick up to affirm my reservation and re-assess my contractual agreement... I spoke to several agents in the "Transportation Center" several times the morning of the pick up and got another disconnected number... My CC was charged $30 more than what I was quoted over the phone by the reservation agent despite a very intentionally adamant conversation with the agent regarding that specific issue (i.e. Amount due at pick up). The person who did the contract at the facility for the pick up (a young lady) never asked for my signature and just did everything for my pick up of the truck on her phone... And, upon arrival to the storage facility the unit that I was quoted was not available when I got to the storage facility so I had to accept a different unit (a more expensive one). Throughout this entire experience I was making several phone calls to the "Transportation Center" and then the "Customer Service Center" and practically every time these calls were put on long "wait-time holds" and when finally connected to a live person the calls were disconnected..! This entire experience should be easily documented & confirmed as it is noted in all of these calls that you (i.e. U-HAUL) record these phone calls... I am truly displeased with this experience and I tried calling your "Customer Service" several times the following day to submit this grievance but just as during this experience, I was unable to speak with any of your agents... I am in a profession that is compelled to be diligent in customer service in order to perpetuate the further continuance of repeat & referral business so this was an appalling experience for me as this kind of "ball dropping" would be totally unacceptable..! I would appreciate it if someone would reach out to me in an effort to rectify this matter.

Talmadd Talib  |  Premières impressions 
Évaluation :
2

I call in to schedule a storage unit and had it reserved the person had it scheduled and took my credit card. She scheduled it for the first floor and a larger unit. When I got the the facility it was all different the lady at the storage said she did not see the reservation in the system and the lady was very rude. The storage facility does not have a elevator so I have to carry all my items up the stairs. What is up with this? I am happy I got the one month free but it really was a ordeal that I did not want to deal with. I would think twice about going to this storage facility again it was to much work .

lisa weeks  |  Premières impressions 
Évaluation :
5

Staff was very helpful and friendly. Very professional. Helps with any questions you may have overall experience 10/10 

Chrislynn Oliphant  |  Expérience générale 
Évaluation :
1

Water leak damage furniture

Guillermo Gomez  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vincent Isagani Vida  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy Navarro  |  Expérience générale 
Évaluation :
2

The facility was well lit and I felt secure there, but the lock on our door was loose. The staff was less than helpful and we were happy to have another option for our storage needs, so that we didn't have to use that UHaul storage facility.

kenneth harrison  |  Expérience générale 
Évaluation :
1

I reserved a storage locker, but they had already rented it to someone else. When I asked for an alternate either at this location or another in the area I was told there was nothing. This left me up sh*t creek with out a paddle because I had a full UHaul truck to unload and nowhere to unload it and the staff was incredibly unhelpful at trying to correct the problem of their making.

Reiley Weekes  |  Expérience générale 
Évaluation :
5

The best Uhaul staff I have ever dealt with. It was like they enjoyed helping you. Customer service was terrific here and unique. Even my mean never smile son was smiling and laughing with the pleasant staff.

Alicia Wimberley  |  Expérience générale 
Évaluation :
2

The lady was rude but the men were kind. Hours of operations are terrible.

Ronniesha Hinton  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea Hoodstrong  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA TELLEZ  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rhonda Scott  |  Expérience générale 
Évaluation :
2

I had a reservation for a climate control storage unit of a specific size and bottom floor. When I arrived they did not have that unit and gave me one much smaller, not climate controlled and second floor. The second floor access is a staircase!!! What type of storage facility has stairs to haul all storage items up and down from…most ridiculous thing ever!! The lady charged me the same price of the unit I had originally reserved…terrible!!

Dina Martinez  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicia Wimberley  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicia Wimberley  |  Premières impressions 
Évaluation :
5

The staff was Excellent!! very helpful with what I needed to complete my move and store my things. Thank you Don, Glenn, and Eric these guys was great!! great staff.

TOYA JACKSON  |  Expérience générale 
Évaluation :
5

From June 2018 until I moved out July 2021. Every encounter with the staff was exceptional. Keep up the good work. Smiling

LISA MARION  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wes Kawano  |  Online Move In 
Évaluation :
5

Incredible

Christina Carter  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

lolita carpenter  |  Expérience générale 
Évaluation :
1

The size of the unit turned out to be too small, a bigger unit was available however, the owner, Donnis, wasn't willing to swap out units. He wanted me to rent the other unit out as well. I don't need 2 units. He then proceeded to walk away and just left his staff member standing there not knowing what to do, so then he walks away. He was more concerned with counting his boxes and seeing how many pallets they had to restock. Just left us standing at the counter. The sad part about this is that my husband is disabled and was there with me. He uses a wheelchair and a cane to get around. He is unable to help me in moving. And financially we can't afford movers. So I was doing this alone. There was NO compassion from this person at ALL. I will NEVER rent a storage there again. I only had the unit for a day or two and left. Didn't even use it really. It also had a hole in the door. So people could see what your storing. I had to keep the Uhaul truck rental again and found a storage at different storage company. I will say his staff had more compassion and kindness then he did. They were awesome. But they could only do so much but say I'm sorry.

Anthony Dawson  |  Expérience générale 
Évaluation :
5

Needs lights in storage rooms

Antonio Baird  |  Expérience générale 
Évaluation :
1

First, I wish the individual storage spaces be lighted. Storage spaces do not have lights inside and it is Very difficult to find things or move around inside the storage spaces. There should be an automatic lighting installed inside of each storage space that turns on and off by itself. Every time I, I visit my storage, I hated to be inside the dark space. The ceiling is also low, so I have to stoop around the whole time I'm in there. I am a woman of average height, by the way. Second, I wish the U-Haul employees are better trained. Many of them I have dealt with so far have Very incompetent work skills. On Sunday, 03/14/2021, a female agent who was helping me on the phone was very incompetent. And on Monday, 04/15/2021 a male agent at the Gardena, CA location office was also not trained properly. The female agent did not know how to properly cancel my contract with U-Haul. I had to call twice to make sure my cancellation was processed correctly. On the second phone call, an agent named Joseph verified that my cancellation did not take place with the previous female agent. Joseph helped me to complete the cancellation in the system. The first female agent was NOT professional: Not only she did not do the job correctly, her manner on the phone was very rude, telling me to take the speaker-phone mode off so that she can hear me. I was driving , so I had to use the speaker phone. Anyway, I pulled over and spoke with her without using the speaker phone. Also, she called me "Honey". Somehow her calling me honey did not feel appropriate to me. I wish she called me by my name, and not "Honey". She was also fumbling on the phone a lot while talking to me on the phone. At the end of a rather hasty "help" provided by her, i tried to ask her name. Well, She hung up right away! That's when I got suspicious wherher my request was performed correctly. I got this hunch that she might not have done the cancellation job correct. I immediately called back. Sure enough, the second agent named Joseph confirmed that my storage contract termination did not take effect at all. Nothing was done for it, he said. Joseph was very professional though. He apologized for the first female agent's mistake. What a waste of my time. Also when I try to return the key at the Gardena location, the agent made a mistake in the return-key process. I had to ask his coworker sitting next to him at the counter to double-check. Surely, the key was not returned in the system. If a coworker had to help out in order to make sure a simple key-return was done correctly in the system, then I am not sure whether U-Haul employees are trained properly. My experience with U-Haul with the phone agents and the local office agents have been very unsatisfactory. I would NOT hesitate to recommend some other storage businesses to others. I am sorry but, hope my feedback is helpful for other consumers/customers down the road with U-Haul. Thank you for your time! Sandra Kim

SANDRA KIM  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RA SHAUN KEARNEY  |  Premières impressions 
Évaluation :
5

Staff was very helpful .

Antonio Baird  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Menell Hilliard  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cary Johnson  |  Expérience générale 
Évaluation :
5

Donnis was thorough and took the time to understand my needs. He offered to show me two different storage units which ended with me choosing one. I not only recommend Uhaul, i recommend my friends and family to go see Donnis.

Joshua Jourdan  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kecia Trannon  |  Expérience générale 
Évaluation :
5

Facility very well maintained & very clean. All employees very helpful & curtious. Gardena location takes pride in what they do, it shows from storage to truck rentals. Will continue to get my business.

Leonard Martinez  |  Expérience générale 
Évaluation :
3

It took an hour to get checked in to my storage even though I had an online reservation. The computer was too slow and then the access code did not work. Please improve the efficiency of the check in process. Thank you The manager was really nice and accommodating.

VIRGINA ADEWOLE  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

orgine whitefletcher  |  Premières impressions 
Évaluation :
5

The staff was extremely friendly and helpful

Ken Galluzzo  |  Expérience générale 
Évaluation :
5

Donnis Broussard is always professional and helpful.

William Green  |  Expérience générale 
Évaluation :
1

It is impossible to talk to someone at the location over the phone.

BRENDA CARLOS  |  Expérience générale 
Évaluation :
5

Everything was good convenient

tanya williams  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

deardra washington  |  Expérience générale 
Évaluation :
4

Staff was super helpful. Only issue was water damage to building as I moved things in. And there were bugs...like tiny flies maybe because of water damage.

lises rodriguez  |  Expérience générale 
Évaluation :
5

Treated me with respect and offered additional services

paul miller  |  Premières impressions 
Évaluation :
5

All good only I suggest some electric outlet

MAURICIO CALDERON PEREZ  |  Expérience générale 
Évaluation :
5

I didn't like that the rates kept going up and up. Also, there is no elevator at the facility. My poor father had to help me carry the heaviest boxes upstairs. Never again!

URSULA HARRINGTON  |  Expérience générale 
Évaluation :
5

Judy and her Co worker turned my horrible3 day experience with customer service and the break down of my truck around I was glad met her and that location rocks everyone was knowledgeable and very hel

donna williams  |  Premières impressions 
Évaluation :
5

Very professional and they meant all of my needs

Vivian Walker  |  Premières impressions 
Évaluation :
5

Thanks for your understanding n help

dorean grace  |  Expérience générale 
Évaluation :
4

Nice secure place with a friendly staff would recommend them to friends and family

Gary Smith  |  Expérience générale 
Évaluation :
5

The staff at Gardena U-Haul was very helpful to me. The staff was very professional and very understanding of my needs. Continue to doing the good work you are doing.

Vivian Walker  |  Premières impressions 
Évaluation :
1

There Is A Worker Their That Is Extremely Ignorant & Rude She's Very Disrespectful & Just Plain Lifeless & Evil I Hate It When She's There.

ALISA TRAMMELL  |  Expérience générale 
Évaluation :
5

Belinda was super helpful in arranging my storage unit after a long frustrating morning of trying to find a space that would accommodate my items. The rest of the staff were equally polite and helpful

Ian Nothnagel  |  Premières impressions 
Évaluation :
5

Na

SABRINA ROWE  |  Expérience générale 
Évaluation :
2

Roaches!!!!!! I recently moved my items out of storage and all of my belongings smelled like roach spay, I had dead roaches in my items, this is beyond disgusting. My couches stinks like spray

Shakera Hunter  |  Expérience générale 
Évaluation :
2

My storage was 0906. The area was invested with roaches - crawling downthe hall - on the walls - one was scene crawling into my box - and we discovered a dead roach on the top of my box.

catherine andrews  |  Premières impressions 
Évaluation :
5

My questions and concerns were handled appropriately and professionally with no hassle. Hassle free I love it!

tonya smith  |  Premières impressions 
Évaluation :
1

Dirty facility. Extremely rude employees. Doors that don't lock. Now Public storage has my business. I am looking forward to my Yelp review of them and you.

WILLIAM ENCISO  |  Expérience générale 
Évaluation :
2

I use your storage space and my stuff got damage and no one could explain why

Stacy Webb  |  Expérience générale 
Évaluation :
5

outstanding service and nice guys

Michael Boncelet  |  Expérience générale 
Évaluation :
5

I did not see the storage facility self but the delivery service was convenient and timely. The delivery driver was friendly and accommodating. Very satisfied.

Alexander Cornier  |  Expérience générale 
Évaluation :
3

This reservation number seems to apply to the storage space Misty the reservationist told me she would reserve for me, and the space was too small, so I did not use it.

YVONNE BOWMAN  |  Réservation 
Évaluation :
5

The staff was very attentive and personable. I will always use this facility. Don't need storage but will always refer. Thank you for all your help

Maryann Jackson  |  Expérience générale 
Évaluation :
5

Had a good experience everyone was helpful.

phillippe sainthea  |  Expérience générale 
Évaluation :
4

For what it’s worth I’m really satisfied with service there were a few issues like actually reaching staff directly at the Gardena location and when closing out my account I yet to receive my closing

ANGELA HOLMES  |  Expérience générale 
Évaluation :
3

I rented a truck and 2 storage units and no discount given for mutiple transactions. An elevator for 2nd fl access would be great. Hoping this is something that could be considered going forward.

Tameka Forte  |  Expérience générale 
Évaluation :
1

While most of the staff was helpful and kind a few were rude and short every time Especially the ladies. It's dirty & not well maintained. Also, my storage unit was invested with roaches and nats.

Jonathan Benan  |  Expérience générale 
Évaluation :
3

The only thing that I didn’t like was that I had a lock on my storage the last 2 days that I visit my.

RHONDA MOSLEY  |  Expérience générale 
Évaluation :
2

No comment

Sherman Himes  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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