Customer Reviews for U-Haul Moving & Storage of Gardena

Évaluation :

1

Waiting times exceed average

Évaluation :

5

Excellent service à la clientèle 

Évaluation :

5

When we got there the line was long. There should be a back up to help out. Though it didn't take long to get the vehicle when it was my turn. But overall, i was very pleased with the service and rate.

Évaluation :

3

Equipment maintenance issues. Le personnel était amical et serviable.

Évaluation :

2

I didn't have access after hours for the first 2 months because the door system was not working properly. This was fixed around mid December so my storage unit was extended longer than anticipated because of this issue. I had to access the unit during business hours which was inconvenient.

Évaluation :

5

Just keep doing what you guys are doing at the location on Van Ness, workers were upbeat and friendly to be honest, Not to mention they got right to focus in on assisting me with my needs for the U-Haul rental, I recently been pushed back 2 hours by the representative at another location 1450 Artesia Blvd further over in Gardena, who told me that they were barely taking lunch at 1:00 p.m, yet when I went through there at 12:00 p.m. they had just left for lunch at that time. The once again all of the employees at the Van Ness location showed me quality customer service and promptly, which enabled me to achieve the task at hand of moving all that I needed to have done today.

Évaluation :

1

No corporate

Évaluation :

5

Better staffing for returns.

Évaluation :

5

Customer service wasn't helpful. I had to ask around for the equipment. Gas tank was on E with zero miles available. Online app process took 15mins.

Évaluation :

5

Tony was very helpful.

Évaluation :

5

The staff here is always friendly and helpful.

Évaluation :

3

When I returned the equipment, I was told to put it in the back and disconnect from my vehicle. I had to ask the yard attendant about getting my return receipt. This upset me having to remove it and ask for a receipt.

Évaluation :

5

The guy that helped me out in Gardena was so helpful and explained everything.They had 3 workers and all 3 were really helpful thank you for having great workers.

Évaluation :

4

I drove 19 miles but it looks like you guys charged me for 20? Do I get $1,39 back?

Évaluation :

5

Your staff went above and beyond! I'm so grateful. I was moving from LA to Omaha, NE. They checked in about the supply of car dollys and upgraded me to an auto transport at no extra charge. Pat, Brenda, and the gent at Gardena were so helpful in the process. Thank you!!!

Évaluation :

5

The truck's rearview mirror of the driver side is loose and it's not stable in place.

Évaluation :

3

I ordered moving equipment with my truck, but they were not in my truck. I arrived at 7am and the place was closed, I had to wait until 9am to get the equipment I needed.

Évaluation :

5

Staff is awesome

Évaluation :

2

Customer Service people working outside

Évaluation :

5

Every representative was welcoming and helpful with my last minute truck needs. I appreciate them and will come back soon

Évaluation :

1

Employees were helpful, the whole online process terrible. Paid for a unit that was taken and being used, it was one of the bigger units and I had to get one half the size for higher price or Terminate my contract. Highly recommend going in and not online orders.

Évaluation :

5

Hmm …received a low tire pressure notification was advise it normal. Woke up the following morning to a flat tire on the van. It took over 2 hours for Ford to replace the tire which delayed my ability to ensure a timely arrival for my clients. Very disappointed in the lack of vehicle inspection and ensuring the vehicles are up to code.

Évaluation :

1

Get extra charges on my credit card and billed for insurance that l decline upon renting the truck l am really not happy

Évaluation :

3

Equipment missing rails to secure load. My stuff fell over, broke and ended up creating more work. This locations equipment is in need of major repairs

Évaluation :

5

Staff went over and above to please !!

Évaluation :

5

Customer service at the pick up location was stellar.

Évaluation :

5

Keep being nice

Évaluation :

4

Experience an hour to obtain the rental due to doing so online. Several steps where difficult to understand at first. You need to explain the pictures of the vehicle are foggy since I tried to take several pictures of the sides and almost gave up since it did say it was mandatory. I was really flustrated, but my next visit I will do this with much more awareness. PS I consider myself very computer/phone literate and actually think the app with some additional help and experience from first time users will benefit from it - not to mention streamline your process.

Évaluation :

1

Better customer service. Employee that was on cashier one was on cell phone while helping g customers and other was very rude.

Évaluation :

5

The van I used pulled to the right, the left headlight was out, and the milage calculated by the vehicle was wrong because it counted more miles than I actually traveled. Otherwise, the vehicle operated fine, and the staff was very friendly.

Évaluation :

1

i was charged for 2 days instead of one by accident. And couldn't get the manager to call me back so he could credit me back for the extra day they wrongfully charged me

Évaluation :

3

The van, interior windshield was dirty and hard to see through. I was charged for fuel even though I returned it with the same amount. Still haven't heard back from, Don, the manager about this.

Évaluation :

3

The three young men that helped us were knowledgeable, provided suggestions and were very friendly.

Évaluation :

4

fix the app it was terrible

Évaluation :

5

Bien

Évaluation :

5

The van needs a maintenance.

Évaluation :

1

I was charged for not filling up the tank of the truck when I returned it. But the tank wasn't full when I picked it up. Ot was at half tank

Évaluation :

2

Was overcharged. 4 gallons of fuel

Évaluation :

1

I ordered a truck to be picked up at 6:30am through the app but the store didn't make it available so I had to wait until 9am when the store opened, losing 2,5 hours of moving time. When I finally got my truck, it was blocked by another truck and there was 0 miles of fuel in the truck. When I dropped off the truck, the app tried to charge me for fuel even though I had put more fuel in the truck than I had started with. Horrible experience all around.

Évaluation :

5

If you need a piece of mind for your property, Uhaul storage is the best place to keep your possessions.

Évaluation :

1

the check in guy was very rude 1st times using uhall, yes I did make a mistake, but he didn't how to be a ass about it .

Évaluation :

5

Service helper at the location was super helpful and friendly

Évaluation :

5

Wonderful service and experienced staff

Évaluation :

5

Great service and always reliable!

Évaluation :

5

More staff and faster service.

Évaluation :

5

I have no complaints. Thank you for making my experience a quick and easy!

Évaluation :

5

Keep doing what you’re doing.

Évaluation :

5

Y'all doing a good job just the best One friendly and respectfully your employees. This one is better than one on Vermont and imperial always come to this one in Gardena and Van Ness. Appreciate y'all thanks. See y'all again.

Évaluation :

5

When a pickup truck is needed and is selected Online, from a location that doesn't have pickup trucks, that should be stated at the time of pickup. Not after the paperwork has been completed and the credit card has been run.

Évaluation :

5

Excellent Customer service

Évaluation :

4

Price increseass were too much

Évaluation :

2

Truck smelled like marijuana. Every time I would call I would get placed on hold for long periods of time

Évaluation :

4

Nothing Pernell was helpful

Évaluation :

1

I have been over charged for the rental cost !!

Évaluation :

2

I was charged 70 miles which actually drove only 40 miles. Honesty is important.

Évaluation :

5

Great customer service from the beginning to the end

Évaluation :

4

Very busy Staff overwhelmed

Évaluation :

1

I hated the service at this store! First of all!! I went to pick up the car at 6:00 am as scheduled on my schedule. The truck had a padlock on the trunk door! There was no key and the store was closed to help. I was on schedule because I had to finish the move by 10 am. I had to pay an extra $40 for the helpers and bought padlock breaker pliers for $70. I called support and the very kind employee Amanda tried to help me as much as she could. Unlike the employee Jaycee R who was super stupid and refused to listen to me regarding the padlock. I had to speak to him in another way! He was more rude to him. I am waiting for my invoice to find out if you charged me for the padlock. I will notify the responsible agencies for this inconvenience. Carlos Rafael Oliveira.

Évaluation :

5

The only problem was that the U-Haul app wouldn't load to document the condition of the truck. If U-Haul wants to force us to use its app, U-Haul should make sure it works. The employees were very good. The U-Haul support in the form of the app was not.

Évaluation :

3

The truck was dirty on the outside dusty. Inside a little bit, and it smelled real funky. The windows was dirty inside cause I used the window shell wipers, and it was still dirty. I put way too much gas in there. Because I don't know how they work. So basically, you all got over on me this time. I still would use you haul again, though. I did notice that the location on Vermont had cleaner trucks and they smelled good because I had to go over there and remove some storage. That's why I know

Évaluation :

1

I took my money and you didn't deserve it The twing came and took the truck from the first day and you kept taking my money

Évaluation :

1

I have never had a problem with this u haul service until the Saturday of November 9th when I returned my vehicle all the pictures were taking and uploaded to the app and I brought the truck back in the same condition it was given to me in but the overcharged me for the gas on the vehicle

Évaluation :

5

Fast and thorough service.

Évaluation :

5

Always great service

Évaluation :

5

Thank you so much for the U-Haul experience. Adonis and LaNiyah N. were always professional, courteous and helpful. Thank you again. Brenda Owens

Évaluation :

4

My move out date was 10/2/2024, along with the uhaul truck rented, your facility handled it clearly until the 10/7/2024

Évaluation :

5

I had a wonderful experience and thank you for your service.

Évaluation :

5

I have experienced the very best customer service with U-Haul at every stage. I had originally rented a Budget truck & tow dolly for an out of state move. Their equipment didn't function as intended nearly thwarting my moving timeline. The staff at Nashville went above and beyond! The staff at Gardena were exceptionally helpful as well. Using U-Haul was like having a very competent team with me along the entire moving process. I didn't feel that with Budget. It seemed like I was given equipment but safety checks like U-Haul does were non-existent. That and the three calls to get the credit card charge reversed, have reminded me to never look elsewhere for moving needs. U-Haul is definitely the one stop shop I'll recommend.

Évaluation :

5

They are so fabulous truly a blessing I am a forever customer thanks to the hospitality and kindness love this place.

Évaluation :

1

Fraud, never had a uhaul here!

Évaluation :

5

This Uhaul location is the ONLY One my entire family will use. The office has excellent customer service. The staff has a "can do" attitude. The manager is great also. Will use again if necessary.

Évaluation :

5

Everyone was nice and the environment was great

Évaluation :

5

Merci

Évaluation :

5

Superior Excellent Customer Service!!!!!

Évaluation :

4

No elevators I'm on the second floor, the staff us very curious.

Évaluation :

1

I check out 23 not the 24 and ask for a paper that when I check out , not will use it again .

Évaluation :

4

Overall good experience. Only complaint would be that for the size of the space some form of additional lighting might've been helpful.

Évaluation :

5

Thank You All Very Much You Are Terrific Sincerely RR

Évaluation :

5

Very courteous, great energy remarkable satisfaction

Évaluation :

5

Helpful , out going , very informative & courteous

Évaluation :

5

Don and his team displayed exceptional customer service. Even at the height of the business day with other demanding customers they worked together to ensure that my unique needs were met and satisfied. They were all friendly and professional and went above and beyond to get me all I needed. I am grateful for their time and efforts.

Évaluation :

5

The manager was wonderful and the staff was real helpful

Évaluation :

4

Clean equip. Helpful respectful friendly staff.

Évaluation :

1

Paid for a storage and it was not available.The staff was rude.Was not a good experience still waiting for my refund.Called today something must be in the air there That person was also rude never again.

Évaluation :

5

Mr. Donnis and his team were always a pleasure to come in contact with.

Évaluation :

5

Staff that helped me today were all gentlemen and had great customer service and maintained a professional manner even when the office was busy. Would definitely recommend this location to friends and family. Facility was well kept super clean and my unit was easily accessible which is great! #newhappycustomerexperience

Évaluation :

5

Excellent customer service 👏

Évaluation :

2

Na

Évaluation :

4

Everything went well except there was no storage room available in any size. I had made my reservation the week prior and was called to confirm so I thought I would be able to store in Gardena. Fortunately the gentleman who worked with me was able to help me find a storage at a different location.

Évaluation :

5

My storage at Uhaul was a great experience. I had my Uhaul storage for many years and was sataisfied with thier services and the customer service from thier staff. I would highly recommend Uhaul storage to friends and family.

Évaluation :

5

The staff at Gardena, California U-Haul is much appreciated! They will work with you!

Évaluation :

5

Great facility!!!! Top 2 bottom friendly faces !!!!! Helpful and understanding!!!!

Évaluation :

5

If I have a need I will return to this facility.

Évaluation :

5

The manager Donnis Broussard was very helpful.

Évaluation :

5

Employee was so helpful and professional excellent

Évaluation :

4

Need to answer the phone after hours.

Évaluation :

5

The general manager Mr. Broussard was ver accommodating with a ground level unit that became available as I had expressed my need of a ground floor unit due to a current disability. He canceled the second floor unit which I had to climb stairs to get to (elevator needed at this facility). I really appreciate the extra mile the staff to to assist me in my storage needs. This was my first storage experience and I would definitely recommend this location to everyone in need of a unit.

Évaluation :

5

Helpful people

Évaluation :

5

Both associates were extremely knowledgeable, very helpful and friendly. Both smiled during the entire process even with me not knowing what I needed as far as size of storage space. Very pleasant employees.

Évaluation :

1

Customer service at both the Vermont LA location and Gardena Location. The management at Gardena was bad! The cashier charged my card before telling me the total of my cost!! The staff whispered to the manager "Does she know the mileage came to $200?" The manager said to him, "she should." Not once speaking to me to confirm they charged me $890! I'm so disgusted by the staff and manager at Gardena, I would never recommend anyone or return for service! I hope this email goes to the upper management; because you have very bad customer service, neglected to inform me of the total charges, and basically charged my card before I could confirm the card to use. I will be calling the corporate offices.

Évaluation :

5

The manager/supervisor and staff were awesome.

Évaluation :

3

I had reserved a large storage unit a few hours earlier. When I got there there was only a small storage unit available and it was on the second floor. I had some furniture to store so I declined the unit as there is no elevator there!

Évaluation :

5

Superior Customer service!!

Évaluation :

5

That's the most clean & friendliest storage facility I have ever been in. The staff is very helpful, pleasant, & knowledgeable. I will continue to use this uhaul facility, & recommend them to my worthy friends. 10 thumbs up. Thank you, from Kelli Diggs.

Évaluation :

5

This Uhaul is awesome. From the customer service, truck rental and onsite storage. Excellent! I wanna keep them as a secret. Lol. (I'm not)

Évaluation :

5

The Manager is Extremely Amazing!!!!!!!! Thank You for All your help. And of the staffs.

Évaluation :

5

The staff was friendly and helpful

Évaluation :

1

Very poor customer service was trying to get a storage unit and both units was occupied and when staff was trying to contact the manager his phone e was going to voice-mail and never returned phone calls the two young men's that was there was so helpful the young lady that was there was not helpful at all I was there for three hours and still didn't get storage that is why my move in and out date is the same because both units was occupied with locks on them when they was showing available and was not so they don't know their inventory and it is a inconvenience to customers I would never recommend or use this location because of poor customer service

Évaluation :

3

The older female staff was extremely rude and not helpful.

Évaluation :

1

I was told the facility had an elevator and it didn't. And the assigned space was in the attic. So we had to go rent a space at Public Storage, whose rates were a LOT less for a better space and they do have elevators, as well as flat bed carts and Dollie's. I will NEVER rent a storage space from U-Haul again after this fiasco! By the way, the staff at the Gardena facility was snotty with me on the phone and when my son got there he realized this was the same facility that he had trouble with before and sent a complaint to corporate about years ago. Obviously nothing was done to correct the problem.

Évaluation :

5

The staff was very nice, courteous and helpful!

Évaluation :

4

Though the site was clean, my unit looks like a work in progress. But I'm grateful for it & I haven't seen any creepy crawlers, so its all good. I've only had one lackluster experience, all the rest have been great (in person & over the phone).

Évaluation :

1

This facility has been a nightmare, all of my expensive furniture has been water damaged, they have a women in the front who has the funkiest energy, I hate talking to her. I just hate this place.

Évaluation :

4

I have no grievance with the storage facility... As I said in my previous surveys... It's the difficulty experienced with the contract process, the Truck rental facility & the dishonest way I was overcharged in the entire un-customer service experience.

Évaluation :

4

The complaint is not with the facility that provided the Storage Unit... My complaint is with the U-HAUL scheduling & reservation system... It all was an "inconvenient mess"..! I had to call several times... The pick up facility for the truck rental was un-able to be contacted due to a disconnected phone number... I called the day before my pick up to affirm my reservation and re-assess my contractual agreement... I spoke to several agents in the "Transportation Center" several times the morning of the pick up and got another disconnected number... My CC was charged $30 more than what I was quoted over the phone by the reservation agent despite a very intentionally adamant conversation with the agent regarding that specific issue (i.e. Amount due at pick up). The person who did the contract at the facility for the pick up (a young lady) never asked for my signature and just did everything for my pick up of the truck on her phone... And, upon arrival to the storage facility the unit that I was quoted was not available when I got to the storage facility so I had to accept a different unit (a more expensive one). Throughout this entire experience I was making several phone calls to the "Transportation Center" and then the "Customer Service Center" and practically every time these calls were put on long "wait-time holds" and when finally connected to a live person the calls were disconnected..! This entire experience should be easily documented & confirmed as it is noted in all of these calls that you (i.e. U-HAUL) record these phone calls... I am truly displeased with this experience and I tried calling your "Customer Service" several times the following day to submit this grievance but just as during this experience, I was unable to speak with any of your agents... I am in a profession that is compelled to be diligent in customer service in order to perpetuate the further continuance of repeat & referral business so this was an appalling experience for me as this kind of "ball dropping" would be totally unacceptable..! I would appreciate it if someone would reach out to me in an effort to rectify this matter.

Évaluation :

2

I call in to schedule a storage unit and had it reserved the person had it scheduled and took my credit card. She scheduled it for the first floor and a larger unit. When I got the the facility it was all different the lady at the storage said she did not see the reservation in the system and the lady was very rude. The storage facility does not have a elevator so I have to carry all my items up the stairs. What is up with this? I am happy I got the one month free but it really was a ordeal that I did not want to deal with. I would think twice about going to this storage facility again it was to much work .

Évaluation :

5

Staff was very helpful and friendly. Very professional. Helps with any questions you may have overall experience 10/10 

Évaluation :

1

Water leak damage furniture

Évaluation :

2

The facility was well lit and I felt secure there, but the lock on our door was loose. The staff was less than helpful and we were happy to have another option for our storage needs, so that we didn't have to use that UHaul storage facility.

Évaluation :

1

I reserved a storage locker, but they had already rented it to someone else. When I asked for an alternate either at this location or another in the area I was told there was nothing. This left me up sh*t creek with out a paddle because I had a full UHaul truck to unload and nowhere to unload it and the staff was incredibly unhelpful at trying to correct the problem of their making.

Évaluation :

5

The best Uhaul staff I have ever dealt with. It was like they enjoyed helping you. Customer service was terrific here and unique. Even my mean never smile son was smiling and laughing with the pleasant staff.

Évaluation :

2

The lady was rude but the men were kind. Hours of operations are terrible.

Évaluation :

2

I had a reservation for a climate control storage unit of a specific size and bottom floor. When I arrived they did not have that unit and gave me one much smaller, not climate controlled and second floor. The second floor access is a staircase!!! What type of storage facility has stairs to haul all storage items up and down from…most ridiculous thing ever!! The lady charged me the same price of the unit I had originally reserved…terrible!!

Évaluation :

5

The staff was Excellent!! very helpful with what I needed to complete my move and store my things. Thank you Don, Glenn, and Eric these guys was great!! great staff.

Évaluation :

5

From June 2018 until I moved out July 2021. Every encounter with the staff was exceptional. Keep up the good work. Smiling

Évaluation :

5

Incredible

Évaluation :

1

The size of the unit turned out to be too small, a bigger unit was available however, the owner, Donnis, wasn't willing to swap out units. He wanted me to rent the other unit out as well. I don't need 2 units. He then proceeded to walk away and just left his staff member standing there not knowing what to do, so then he walks away. He was more concerned with counting his boxes and seeing how many pallets they had to restock. Just left us standing at the counter. The sad part about this is that my husband is disabled and was there with me. He uses a wheelchair and a cane to get around. He is unable to help me in moving. And financially we can't afford movers. So I was doing this alone. There was NO compassion from this person at ALL. I will NEVER rent a storage there again. I only had the unit for a day or two and left. Didn't even use it really. It also had a hole in the door. So people could see what your storing. I had to keep the Uhaul truck rental again and found a storage at different storage company. I will say his staff had more compassion and kindness then he did. They were awesome. But they could only do so much but say I'm sorry.

Évaluation :

5

Needs lights in storage rooms

Évaluation :