Évaluations des clients U-Haul Moving & Storage of Gardena

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Gardena

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Lynda W. le

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Le client n'a pas laissé de commentaire.

Katrina G. le

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Le client n'a pas laissé de commentaire.

KENICHI U. le

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Le client n'a pas laissé de commentaire.

Manuel G. le

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Le client n'a pas laissé de commentaire.

AKIFUMI S. le

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Le client n'a pas laissé de commentaire.

Ruth B. le

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I forgot the young man who checked me in but please give him an atta boy he was Awesome!

Marco S. le

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Service was slow. When I turned in the trailer, I was told that if I did not need a receipt then I can leave. The following day I started getting phone calls that the equipment was not returned.

Michael G. le

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Keep up the friendly and excellent service!

Glen W. le

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Le client n'a pas laissé de commentaire.

Benjamin I. le

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Thank you for your Assistant

Yolanda W. le

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The team was excellent.. They all was helpful. With this massive move. #greatservicebrousardtony.

Kyle R. le

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Trying to charge for protection when I declined protection tried charging for gas when I filled up the gas.

patricia b. le

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The last time I rented the Cargo Van it wasn't on half like they said it was below and forgot to take a picture of it.

Linda O. le

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Le client n'a pas laissé de commentaire.

AIDELES R. le

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Customer service and emergency service line is terrible. 3 hour wait for a road side assistance response. Beyond disappointed

Chester M. le

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I fail to oversee that the gas gauge was Close to E. I put in $20.48 of gas so I could use the rental truck. I returned the truck the same day but after closing. I see that the bill charge me fuel fee up of $30,00 and $42.00 of EZ fuel sale. To be Quite honest I’m not sure what that is, but I don’t think I should have been charged for fuel up fee if I had to put gas in to used it in the first place.

Ali B. le

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Keep employee's happy and make them proud to work for u-haul!

Cindy C. le

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Le client n'a pas laissé de commentaire.

GLENN M. le

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Great good

Jose A. le

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Le client n'a pas laissé de commentaire.

Shawn S. le

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Brandon thompson threatened me at the Gardena location I was too busy to call in or file a report with the cops. But u guys need to get rid of these types of employees.

ROMAN P. le

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Le client n'a pas laissé de commentaire.

BAZZEL V. le

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Le client n'a pas laissé de commentaire.

glenn m. le

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They rented a car transfer without a power cord to connect the lights. They fully knew this, but it was the only one they said they had. I needed this car transfer to move so I purchased one myself and installed. Very unhappy customer!!!!!

Frank S. le

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Le client n'a pas laissé de commentaire.

MOHAMED A. le

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I know that you would probably do nothing, but here’s what happened. I made a reservation online (24134503), which was guaranteed by a $50. And when I went to the location to pick up the truck on Friday June 28, at 6:30 p.m., I met the rudest agent lady I’ve ever dealt with in customer service. She was not sure about what she was doing and refused to give the truck and she did a reservation for me for a smaller truck which I didn’t need. And even the manager told me that I made a fake reservation, which he wouldn’t even explain to me when I asked him. That lady that worked on that evening has meanest attitude.

john g. le

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Quick and easy rental without reservation. Staff was professional and equipment in excellent condition. However. staff should always, always remind customers to closely inspect vehicle for damage before leaving premises, even if they do purchase their CDW insurance.

Giovannie A. le

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A base price of $29 for a truck rocketed up to $96 + gas. U-Haul has worked this out very well. Not a pleasant experience. Consumers are sick of all these taxes and added charges. A safetruck fee? Employee gave us a hard time for taking pics of the mileage and gas record. Why?

manuel g. le

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Le client n'a pas laissé de commentaire.

Adela K. le

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Very respectful and helpful they move easy and quick thank you greatly

Derell P. le

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Be more specific about the time of rental and when the National rental time begins

andrew h. le

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Le client n'a pas laissé de commentaire.

Edmond P. le

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Le client n'a pas laissé de commentaire.

Edwin S. le

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Most of the things y truck that was nice and clean

vernell t. le

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Nothing

SUNGJIN L. le

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Bad customer service and over book the truck

KENNETH B. le

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Le client n'a pas laissé de commentaire.

catherine a. le

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My storage was 0906. The area was invested with roaches - crawling downthe hall - on the walls - one was scene crawling into my box - and we discovered a dead roach on the top of my box.

Osamu S. le

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Le client n'a pas laissé de commentaire.

alton c. le

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Le client n'a pas laissé de commentaire.

marsha k. le

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Location good, near exits. I called to reserve. When I can in the guy at front desk said they didn’t have 12 blankets (the lady on the phone offered a set of 12) he said they only had sets of 6. Then the truck I rented didn’t have any, so the guy who issued trucks went to find some for me. No parking offered. Which is fine, but the guy at the front desk had absolutely no suggestions on where to park! That should be part of the service, I’m sorry we don’t have parking her or at the empty building on the same property, then make a few suggestions!

Isela V. le

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Le client n'a pas laissé de commentaire.

Loretta H. le

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I wouldn't change a thing. Excellent service excellent employee

Albert R. le

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Unlike my rental last week at the same location where the equipment guy was sharp as a steak knife, on this occasion the equipment guy was dull as a butter knife.

Mireille V. le

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Le client n'a pas laissé de commentaire.

Renato B. le

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Le client n'a pas laissé de commentaire.

JANE Q. le

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The lady working inside the store who took our credit card information, driver's license, etc was extremely rude and had a negative attitude. Based off of the experience with her, I would have left a "Poor" rating, but the gentleman who brought the vehicle out for us was extremely nice.

clyde m. le

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Le client n'a pas laissé de commentaire.

Amit M. le

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More help behind the counter. There was only one person working and the line was out the door. But she was doing a great job

Ramon B. le

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They miss up my reservation because I supposed to pick up at western ave. Torrance CA the truck but they don’t have the truck so they send me to van ness ave. Gardena CA. I’m asking for favor but no favor at all. But I got the truck though. I’m somewhat discontented.

Katura s. le

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Le client n'a pas laissé de commentaire.

LINDA W. le

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Definitely recommend this location to family and friends

Marcos L. le

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May be a business tactic to charge the next driver but there were plenty of unmarked scratches that took some time to record. Otherwise a fast service and the staff were excellent.

Timothy D. le

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Split pick up locations are not a good thing when renting equipment.

Alexander M. le

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Put a TV monitor in lobby to liven up this shopping area, you want customers to look and see your full inventory of products. I checked in and out so efficiently that I didn't see your full line products. Isn't your merchandise products important too?

Adam B. le

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Le client n'a pas laissé de commentaire.

Lisa B. le

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Even though I called and made an appointment to pick up my Ubox it took 50 minutes before someone pulled the Ubox out. I waited in line for 40 minutes and then when it was my turn to be helped the desk agent made me wait till every customer in line behind me was helped before he would pull my box which I feel like should have already been out since I made an appointment. There was a second desk agent to cover the other customers. The agent however was very nice and helpful once he did assist me.

marco g. le

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Le client n'a pas laissé de commentaire.

Jerry C. le

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Le client n'a pas laissé de commentaire.

wilfredo n. le

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Tks,is exellent svcs,everyboty there is nice person,tks again

timothy k. le

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Le client n'a pas laissé de commentaire.

Sabina Y. le

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Van need to wash they gave me a dirty van.

ELAINE S. le

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Le client n'a pas laissé de commentaire.

Albert R. le

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Nothing really, they were friendly, helpful, had all the equipment, and were nice to deal with. All your U-Haul dealers should be as good.

Frederick T. le

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Ive used this location twice. It has been awsome both times. It is very rare to go to a business and receive great customer service. To answer your question. To have some cold water waiting for me at the end of my rental Thanks Frederick A Trahan

Linda O. le

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Le client n'a pas laissé de commentaire.

david b. le

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The manager/owner was very helpful

Hector V. le

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Manager provided me with a larger truck since the truck i order was not returned yet for the same price. He was very helpful.

Cynthia D. le

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The BEST EVER

SALVADOR M. le

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Le client n'a pas laissé de commentaire.

Sabina Y. le

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Le client n'a pas laissé de commentaire.

Allen n. le

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Scheduling on the phone was less than // when I got the the store it was good

LARRY M. le

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Le client n'a pas laissé de commentaire.

Frank S. le

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Le client n'a pas laissé de commentaire.

Craig L. le

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Le client n'a pas laissé de commentaire.

KAMRAN S. le

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Awesome hassle free experience and well above service. Thank you

Juana D. le

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Le client n'a pas laissé de commentaire.

Naomie V. le

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I signed up for the 24/7 shared service so I could pick up at 8am on Sunday and it said I would still have to wait until 9 when the opened. I even confirmed the day prior. This delay caused me to be late for another appointment that I would have otherwise been on time for. Customer service was great once they opened, but the inconvenience made my overall experience poor.

Franco S. le

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Le client n'a pas laissé de commentaire.

Chris B. le

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Le client n'a pas laissé de commentaire.

jermaine w. le

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Not overcharge customers, then take a week to fix it, after customers make claim.

Brittany H. le

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Don is very rude and has poor customer service!!!!

Casey B. le

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Le client n'a pas laissé de commentaire.

Jeff A. le

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put deodorizers in trucks , they smell like ash trays

Laurie B. le

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Dont forget equipment had to go back for dolly. Only had moving blankets for sale not for rent. Who want to own moving blankets not me.. Also mt granddaughter had to dolly in car by herself asked for help said no.

Sharron B. le

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Le client n'a pas laissé de commentaire.

Stella D. le

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YOU SHOULD INFORM PEOPLE WHEN THEY MAKE A RESERVATION THAT THE VEHICLES HAVE TO BE PICKED UP ON OR THE RESERVATION IS VOID. I RESERVED A TRUCK WHEN I WENT TO PICK UP THE TRUCK, THE TRUCK WAS GONE AND THERE WEREN'T ANY MORE TRUCKS LEFT. I ENDED UP GETTING A CARGO VAN. WHICH MEANT THAT I HAD TO MAKE MORE TRIPS THAN I WOULD HAVE IF I HAD HAD THE TRUCK THAT I HAD RESERVED. IT WAS CHEAPER FOR ME MORE WORK.

Sheila C. le

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Le client n'a pas laissé de commentaire.

Jimmie C. le

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Le client n'a pas laissé de commentaire.

Sandra G. le

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I am very disappointed of this service charging i move a mattres from a house to a warehouse Kike 10 minutes distance i rent the truck at 4 pm and returned by 6:30pm top the same day and they charge me $25 cleaning fee? What's that? A leats they shpuld check with me in person the conditions of the truck not just send me the overcharged bill. What's the point of getting cheal rent trucks them?I'll made sure people on sicial.media know about my experience with Uhaul Gardena. I rented before the weren't cleaning fees.

Dwayne C. le

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I reserved my 24' truck for a 7am pickup. I arrived at the location at 7am. I was told since I had used the App, I had to stand and wait on the side for someone to process my pickup via the app. While I waited 50 minutes, the personnel behind the counter assisted about 10 people, some that didn't have a reservation. One of the attendants finally felt sorry for me and assisted me thru the pickup location terminal. I wasted an hour, even though I had a reservation. I wouldn't recommend using the APP, until they are able to process pickups in a more efficient and speedy manner.

Louvetta D. le

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Le client n'a pas laissé de commentaire.

IGNACIO F. le

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Le client n'a pas laissé de commentaire.

tyre j. le

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The customer service was very unprofessional; the cashier and manager were flirting and joking with each other and inattentive while I waited for them to assist me (I was the only customer at the time). The cashier eventually helped me and it was fine after that, but my overall experience was awkward.

DAVID U. le

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Le client n'a pas laissé de commentaire.

Phillis N. le

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Le client n'a pas laissé de commentaire.

MICHEAL P. le

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Truck had lot of body damage, many black x

Shanisha H. le

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Le client n'a pas laissé de commentaire.

HERIBERTO P. le

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Ok for starters my 1 start is for my first 2 experiences I had in 1 day. I had a total of 3 experiences in one day and I'll explain why. For starters I requested a auto transport a week in advance as usual. I've used uhal for the last 3 years to transport my show car. So the day came to pick up my auto transport to move my car from one shop to another. I show up to the location and it looks abandoned.i cant find the entrance, my pick up time is 9 and I decide to use the phone number that is on the webpage. Its disconnected. Drove around to see if I can find a door or a sign saying uhal rentals looking for trucks ect. 30 min go by and I'm desperate to get my trailer... I drive off I call the call center for help. Hoping to find another uhaul on the way on my 3 hr drive down south. A man helped me and found a uhal around the location I'm supposed to pick up my car... I show up and guess what they dont have it. But before i hung up with the call center i asked hey make sure they have it he confirmed they had one or i wouldnt have shown up... so when I'm given the news about my transport is nowhere to be found. I ask the employee .. please please find me one I'm begging and desperate at this point.. he found me one.. I arrive to pick up my transport and they have a few.. I was satisfied but after my experience with them failing to help 2 times I was holding my breath untill the auto transport was in my possession.. I'm happy but disappointed.. overall my car got transported and that's all that matters to me but having to jump threw hoops was not my idea of organization. Not even a discount was offered but that's ok too I have money for it.. 805 363 1765 Eddie is my name thank you all who helped me get my car to its location 3rd location was the real mvp also the guy who found me the transport is real.mvp too thanks !!!

Natasha S. le

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Le client n'a pas laissé de commentaire.

Ranina M. le

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Le client n'a pas laissé de commentaire.

jason m. le

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Everything was fine, quick and easy

anthony v. le

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Le client n'a pas laissé de commentaire.

GORDON N. le

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Both office and the guy who pull the truck was amazing!!! It's a good branch.

ila b. le

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Donnis was very pleasant and professional

La Tonja L. le

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Excellent Customer Service!

JONTE N. le

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Le client n'a pas laissé de commentaire.

Kalo A. le

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Le client n'a pas laissé de commentaire.

Ana D. le

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Le client n'a pas laissé de commentaire.

Coleco O. le

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Le client n'a pas laissé de commentaire.

Nelson G. le

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Le client n'a pas laissé de commentaire.

COLT L. le

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Bunch of clowns

Kathleen O. le

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Nothing. As long as you have employees like Dietrich Barber on hand then there is nothing more to do. It is because of her excellent customer service my rental of 1 day turned into 7 days. I will be returning to finish my move. I will always recommend this u-haul location , it truly is one stop shopping and that's what i like:) - Kathleen

SERGIO A. le

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Staff can be a little friendlier

robert r. le

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Le client n'a pas laissé de commentaire.

Axel L. le

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For me everything is nice. thanks so much

Anthony P. le

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Le client n'a pas laissé de commentaire.

ANDREA E. le

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Good customer service

VICTORIA A. le

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Le client n'a pas laissé de commentaire.

Gerardo R. le

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Employees have no real sense of customer service, First employees flat out yelled and said I couldn’t park there as I arrived. Another employee was telling me I couldn’t drop the truck back after 6:30p and if I dropped it off after I would get charged $97 for 2 full days, as I questioned the total amount. I was being charged, a 3rd employee was confronting me, but advised there was a drop off. After few days I still got over charged $29.50 for apparently gas use. I left it 1/2 tank as required. After calling customer service, she advised it was charged in error.

ROBIN W. le

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Make the mileage cheaper coast to much

nick m. le

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I was charged 3 times and no one wants to help

Agnes S. le

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Good

Antonio D. le

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Incredible good service

Kevin M. le

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These guys are always on point when I need a rental. THANK YOU to the staff at this location !!!!!!!!!!!!!!

Kenya C. le

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Excellent service by everyone!

joseph b. le

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I should not have been charged for additional gas

Sharonda B. le

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Le client n'a pas laissé de commentaire.

Lashana D. le

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Great customer service

tonya s. le

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My questions and concerns were handled appropriately and professionally with no hassle. Hassle free I love it!

Christopher H. le

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Nothing everything was ran like clockwork a real business salute to Gardena U-Haul

Evelyn R. le

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Return wait was a little too long. Staffing issue.

Gene R. le

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Le client n'a pas laissé de commentaire.

COLT L. le

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Maybe start by putting windshield wipers on your vans. It started raining and there literally was no way for me to wipe of the windshield. Besides that maybe give me the van with more than an empty tank of gas. It’s annoying to drive straight to the gas station after getting the rental. Lastly at least clean out the trash. There was trash blatantly left everywhere and graffiti all over the inside of the van. By far the worst rental I have ever experienced. Since you asked..

Jehad B. le

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The staff was great after coming from another location how completely messed up my reservation

Yesenia k. le

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Le client n'a pas laissé de commentaire.

Clinton S. le

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Le client n'a pas laissé de commentaire.

ROSALIN B. le

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Le client n'a pas laissé de commentaire.

John J. le

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The customer experience was great from beginning to end. A couple of things that should be improved. 1- have more that 1 employee working at the counter. Weekends are going to be the most busiest because of family having time off to move. The wait time was to long just to get my moving truck. 2- when returning the moving truck. There is a sign that shows you where to return the truck but no one there to receive it. I had to go inside and wait a long time again just to give back the keys. There is no communication between the employees and the customer. While I was waiting to return my key. An employee 1 was asking employee 2 about a key. He was going every where and kept asking the other employees about the key. Never once bothered to see if any one of the customers had the key. When it was my turn to return the key. Employee 2 at the counter told the employee 1 that I had the key the whole time. This is terrible customer service. Because there another customer who waited long time for that truck and since no one bothered to ask he lost some time in moving. 3- I did not appreciate the over charge for the extra 20 miles of trip charge that I did not drive and the insurance which I declined and kept insisting that I did not want before I was handed the key. The only reason I am giving this location 4 stars was because of the customer service I received from the employees. The young lady who helped me in the morning was really nice and we have the same birthday. The young man who closed out my order when I returned the key was really understanding and took car of my over charge right away. I will definitely use this location again when ever I move again.

erv w. le

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Le client n'a pas laissé de commentaire.

brittney r. le

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Unfortunately you guys over booked. And i was unable to get the 15’ truck. Only option was the 10’. Kinda sucks. But the cashier was really nice and i liked his honesty. So it wasn’t a total flop. ????

Jair R. le

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Le client n'a pas laissé de commentaire.

Joey P. le

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Le client n'a pas laissé de commentaire.

JOHN H. le

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Le client n'a pas laissé de commentaire.

David B. le

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Le client n'a pas laissé de commentaire.

BRENDA W. le

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I will tell the next person what a great experience I had. The gentleman I work with me was very kind to me.

Alfredo L. le

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Thanks you both for a great experience.

Javier C. le

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The gas indicated on the contract did not match the actual gauge. The gas gas was very low. Less than a quarter of a tank and I had to go get gas as soon as I drove off the lot..

Minion R. le

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Le client n'a pas laissé de commentaire.

Darren M. le

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The people outside helping to check in and out the vehicles were very nice and helpful. The person inside the office was borderline rude. When I walked up she was looking at something on a cell phone, then while I'm trying to check out so I can get the rental and go about my business, she was complaining to another employee about having to work on Sundays. She didn't say thank you or anything, she seemed to be bothered that I was there. Not sure if I will rent from this location again.

Sabina Y. le

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They need to wash the vans and trucks

Carol J. le

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excellent customer service Mr;. Donnis and staff

Tony H. le

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Overall great experience and great customer service!

STEVE H. le

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Le client n'a pas laissé de commentaire.

JAMES R. le

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Some other customers were rude. The attendant was patient and informative. Very professional.

Rashi M. le

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Let customers know the smaller trucks dont have a ramp. Had I known I would have paid for a bigger truck. The ramp would have made my move much easier

Cynthia W. le

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Le client n'a pas laissé de commentaire.

daryl m. le

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Le client n'a pas laissé de commentaire.

DEBRA L. le

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Le client n'a pas laissé de commentaire.

JOHN B. le

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Again too long of a wait just to drop off a vehicle. Not enough employees. Had to catch a plane and was not able to visually walk the vehicle and get a copy of turn in report from staff.

Luis T. le

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Le client n'a pas laissé de commentaire.

Melba T. le

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Le client n'a pas laissé de commentaire.

WILLIAM E. le

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Dirty facility. Extremely rude employees. Doors that don't lock. Now Public storage has my business. I am looking forward to my Yelp review of them and you.

Stacy W. le

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I use your storage space and my stuff got damage and no one could explain why

Michael B. le

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outstanding service and nice guys

Alexander C. le

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I did not see the storage facility self but the delivery service was convenient and timely. The delivery driver was friendly and accommodating. Very satisfied.

YVONNE B. le

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This reservation number seems to apply to the storage space Misty the reservationist told me she would reserve for me, and the space was too small, so I did not use it.

Maryann J. le

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The staff was very attentive and personable. I will always use this facility. Don’t need storage but will always refer. Thank you for all your help

phillippe s. le

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Had a good experience everyone was helpful.

ANGELA H. le

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For what it’s worth I’m really satisfied with service there were a few issues like actually reaching staff directly at the Gardena location and when closing out my account I yet to receive my closing

Tameka F. le

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I rented a truck and 2 storage units and no discount given for mutiple transactions. An elevator for 2nd fl access would be great. Hoping this is something that could be considered going forward.

Jonathan B. le

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While most of the staff was helpful and kind a few were rude and short every time Especially the ladies. It's dirty & not well maintained. Also, my storage unit was invested with roaches and nats.

RHONDA M. le

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The only thing that I didn’t like was that I had a lock on my storage the last 2 days that I visit my.

Sherman H. le

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No comment