Customer Reviews for U-Haul Moving & Storage of Gardena

4 481 évaluations

14206 S Van Ness Av   Gardena, CA 90249
(N Of Rosecrans Ave)

(310) 515-5992

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(310) 515-5992

14206 S Van Ness Av
Gardena, CA 90249
(N Of Rosecrans Ave)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Though the site was clean, my unit looks like a work in progress. But I'm grateful for it & I haven't seen any creepy crawlers, so its all good. I've only had one lackluster experience, all the rest have been great (in person & over the phone).

Felisha B.  |  Premières impressions 
Évaluation :
1

This facility has been a nightmare, all of my expensive furniture has been water damaged, they have a women in the front who has the funkiest energy, I hate talking to her. I just hate this place.

Ronniesha H.  |  Expérience générale 
Évaluation :
4

I have no grievance with the storage facility... As I said in my previous surveys... It's the difficulty experienced with the contract process, the Truck rental facility & the dishonest way I was overcharged in the entire un-customer service experience.

Talmadd T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANA P.  |  Premières impressions 
Évaluation :
4

The complaint is not with the facility that provided the Storage Unit... My complaint is with the U-HAUL scheduling & reservation system... It all was an "inconvenient mess"..! I had to call several times... The pick up facility for the truck rental was un-able to be contacted due to a disconnected phone number... I called the day before my pick up to affirm my reservation and re-assess my contractual agreement... I spoke to several agents in the "Transportation Center" several times the morning of the pick up and got another disconnected number... My CC was charged $30 more than what I was quoted over the phone by the reservation agent despite a very intentionally adamant conversation with the agent regarding that specific issue (i.e. Amount due at pick up). The person who did the contract at the facility for the pick up (a young lady) never asked for my signature and just did everything for my pick up of the truck on her phone... And, upon arrival to the storage facility the unit that I was quoted was not available when I got to the storage facility so I had to accept a different unit (a more expensive one). Throughout this entire experience I was making several phone calls to the "Transportation Center" and then the "Customer Service Center" and practically every time these calls were put on long "wait-time holds" and when finally connected to a live person the calls were disconnected..! This entire experience should be easily documented & confirmed as it is noted in all of these calls that you (i.e. U-HAUL) record these phone calls... I am truly displeased with this experience and I tried calling your "Customer Service" several times the following day to submit this grievance but just as during this experience, I was unable to speak with any of your agents... I am in a profession that is compelled to be diligent in customer service in order to perpetuate the further continuance of repeat & referral business so this was an appalling experience for me as this kind of "ball dropping" would be totally unacceptable..! I would appreciate it if someone would reach out to me in an effort to rectify this matter.

Talmadd T.  |  Premières impressions 
Évaluation :
2

I call in to schedule a storage unit and had it reserved the person had it scheduled and took my credit card. She scheduled it for the first floor and a larger unit. When I got the the facility it was all different the lady at the storage said she did not see the reservation in the system and the lady was very rude. The storage facility does not have a elevator so I have to carry all my items up the stairs. What is up with this? I am happy I got the one month free but it really was a ordeal that I did not want to deal with. I would think twice about going to this storage facility again it was to much work .

lisa w.  |  Premières impressions 
Évaluation :
5

Staff was very helpful and friendly. Very professional. Helps with any questions you may have overall experience 10/10 

Chrislynn O.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vincent Isagani V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy N.  |  Expérience générale 
Évaluation :
2

The lady was rude but the men were kind. Hours of operations are terrible.

Ronniesha H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wes K.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RA SHAUN K.  |  Premières impressions 
Évaluation :
3

It took an hour to get checked in to my storage even though I had an online reservation. The computer was too slow and then the access code did not work. Please improve the efficiency of the check in process. Thank you The manager was really nice and accommodating.

VIRGINA A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

orgine w.  |  Premières impressions 
Évaluation :
5

My questions and concerns were handled appropriately and professionally with no hassle. Hassle free I love it!

tonya s.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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