Customer Reviews for U-Haul Moving & Storage of Gardena

4 225 évaluations

14206 S Van Ness Av   Gardena, CA 90249
(N Of Rosecrans Ave)

(310) 515-5992

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(310) 515-5992

14206 S Van Ness Av
Gardena, CA 90249
(N Of Rosecrans Ave)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

Le client n'a pas laissé de commentaire.

Rhonda S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

jose H. 
Évaluation :
5

Received our tow dolly and received assistance on loading the car.

George F. 
Évaluation :
1

We rented the truck at 7:30 AM and did not get the truck until 7:40 AM. We also returned it around 9:30 AM and the staff their told us to leave the truck and we can get a receipt via email. When we received our receipt, the truck was marked to be returned at 11:40 AM which is late and caused us a double charge. This is a horrible practice and requires review. We want our money back.

Kim T. 
Évaluation :
5

Very Good!

HUGO M. 
Évaluation :
5

God Bless!

Anthony P. 
Évaluation :
5

Try to have enough vehicles for customers even tho U didn't have the vehicle that I requested, you still came up with one that served the purpose for what I needed Thank you!!!!!!!!!!!😊God Bless!!!!!! 😊

ELLA L. 
Évaluation :
5

I believe that the service that I received was awesome. I am looking forward to the next time that I need to visit forvacrental.

RONALD L. 
Évaluation :
1

Check your truck before you give them to your customers. Your. Customers coming in to rent a vehicle should not have too, but my case check the vehicle before you take it out!! Your employees at this location tried to blame some previous damage on this truck on me. They had to check there video to verify it wasn't me, if there were doing there job the time it was brought back before me they would saw it. I will never go back to this location again or recommend it.

DERRAL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine K. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Oladele A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONIO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RORY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Perry M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sabina Y. 
Évaluation :
5

Trucks are not gas efficient at all, needs to do something about that

Jarrett J. 
Évaluation :
5

Nothing, you have GREAT sevice.

PAUL J. 
Évaluation :
5

Quick and easy. Process was seamless (if you reserve in advance online). Staff was professional and very helpful.

SHANNON C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIE L. 
Évaluation :
2

Our trucks gas tank was on empty. We called they said to fill it up or bring it back for a different truck. We went back they said just take it and add gas and to bring it back with 1/4 tank. What??? Also they were rude and just not lot of communication with us. Also told us to drop our keys no receipt or anything. Not even sure what they charged us for.

CRAIG B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea H.  |  Premières impressions 
Évaluation :
5

Make sure outside of vehicle is clean.

CRAIG S. 
Évaluation :
5

The gentlemen in the customer service office is awesome 😍

Nancy M. 
Évaluation :
5

Thanks you my friends Gad Bless You

EFRAIN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex R. 
Évaluation :
5

Keep up the good work

FRANKLIN R. 
Évaluation :
4

Just keep doing what you doing stay positive always stay respectable to your customers

Ronnie W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SABINA Y. 
Évaluation :
2

Clean vehicles inside and out. There was trash left behind from the previous renter inside of the truck and In the back dirt, rocks and leaves.

ALEC L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EUSTACIO O. 
Évaluation :
5

The lady, I wish I had gotten her name, was extremely helpful.

MICHIHIKO N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHIRLEY M. 
Évaluation :
5

The girl working today might as well been working alone she had a store full of customers and the man working with her outside was useless. When attempting to ask a simple question he signaled us to go away. On phone on a personal conversation while she works inside and out. Only complaint we had with the rental.

SIMON G. 
Évaluation :
1

The van was a mess, total mes.The side mirrors, the air conditioner not working. Infact you guys need to give me ny money back.

Fyson O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suzanne R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARRY F. 
Évaluation :
5

Briana and the 2 men crew were excellent for an walk -in service. Their coordination as a team , made the wait time went so smoothly and quick , with a joyful smile. . Thank you

PATRICIA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NEIL C. 
Évaluation :
5

Everything is perfect at this location.

Timy G. 
Évaluation :
4

Everything on check in went smoothly, took a little longer than expected.

JERROLD R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TAMIKA W. 
Évaluation :
1

The app for the drop off was very buggy and would not work. It would not calculate the odometer and calculate the difference. It caused a lot of delays. No one at the counter or outside was helpful.

Cierra O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILMAN S. 
Évaluation :
5

Everyone was very professional and helpful.

REBECCA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

luis S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMIE S. 
Évaluation :
5

Everything is perfect.

maria R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mynor Y. 
Évaluation :
3

I was charged a whole extra day when I called a couple times to make sure I updated my pick up time & I was told it was ok & updated. I picked up the truck a little past 3 P.M. & dropped it off at 3:30 & was still charged a whole extra day, not happy at all & I love Uhaul.

Elizabeth E. 
Évaluation :
1

The front desk girl seemed lazy and unhelpful. I overheard a conversation between her and a customer about a reservation that he made. But the girl told him that she didn't see that they didn't have the vehicle he wanted. As for my own situation, when I was about to be given the key, she just handed them to me and told me “the truck is outside on the lot”. She didn't tell me about the number of the truck or that it was on the keys. What if I needed help looking for the truck? Or what if I didn't know about the numbers? Poor customer service. I also asked for an appliance dolly and did not receive it until after I asked for it AGAIN. Very lazy and poor customer service person

PEDRO P. 
Évaluation :
3

The trailer didn't fit the car the website says it would fit.

ERIC F. 
Évaluation :
5

Excellent customer service!

SHAUNE O. 
Évaluation :
4

I arrived early around 7:10 Am , I was the first customer on the store, it was only one employee, paperwork was fast, when proceeding to pay with my credit card , I pulled my wallet and put it on the counter I sign on the electronic pad, they give me my copy, and I walked out to my truck to hook the car dolly, I forgot my wallet on the counter, there was no customers at the time I left, hours later I noticed that I forgot my wallet over the counter, and I made a call to the store, they told me they have my wallet, I thanked the girl over the phone many times, so when a came to returning the car dolly they give me my wallet , I was going to give the employee 50 $dollars tip for returning my wallet, but surprised there was no money in my wallet only my drivers license and credit cards, the money was gone 180 $is not a lot but the fact that your employee took it reflects poorly on your company, you should check your security footage. It was clearly not another customer as there would be no wallet leftover to be returned.

FRANCISCO G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SONJA W. 
Évaluation :
4

1

DONTAE W. 
Évaluation :
4

Truck just sounded and felt as if it would pull the load , the power wasn't there . Truck was dirty

Seth M. 
Évaluation :
5

Very friendly and helpful staff

CHIDI I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CIPRIANO S. 
Évaluation :
5

"Very professional management & employees , helpful and thoughtful!"

Timy Joe G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIJAH B. 
Évaluation :
5

Staff were super friendly and drop off was a breeze!

STEVEN M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

DIEGO R. 
Évaluation :
5

Nothing you guys the best service

Nelson R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERARDO G. 
Évaluation :
4

The counter agents inside were helpful, polite and knowledgeable.

Cassandra S. 
Évaluation :
5

Their is nothing wrong with this site, whenever I need a truck I always come to this location.

EMMA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYRONE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAVIER R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICKIE J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SABINA Y. 
Évaluation :
5

Nothing. All service reps went above and beyond to assist me. Merci.

JOHNATHAN D. 
Évaluation :
5

Make sure the person over the phone does my mobile pick up correct. I waited almost an hour til they opened up. Total bs

Eric N. 
Évaluation :
4

Customer service upon returning of vehicle

MARYANGELINE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERARDO G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa C. 
Évaluation :
5

Best customer service experience.

Timy G. 
Évaluation :
5

The agent was none thing short of amazing he needs a raise !!!

ALEXUS T. 
Évaluation :
5

Wonderful experience

uday H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josue V. 
Évaluation :
2

The workers are not wearing mask in the office and when I returned the truck assisting me with the truck I'm disabled I'm diabetic not cool but I'm letting everyone not to go there covid is no joke!!! Please can you let me know of the person who owns this place because I don't think he wants his business out there

Rudy S. 
Évaluation :
4

Bien

UDAY H. 
Évaluation :
5

Very swift service.

ANTHONY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWINNETTE F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GREGORY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATRISSA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RREDD M. 
Évaluation :
5

Nothing. Everyone at this location was amazing, especially Emily who was friendly snd helpful.

Nicole S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROTIMI O. 
Évaluation :
5

The service was fast, courteous, and excellent. Continue to give that type of service to your next customer and I'm sure they will be satisfied also.

JACQULINE N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ARLENE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

urso V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RONALD G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regina D. 
Évaluation :
4

Excellent service à la clientèle

gerald T. 
Évaluation :
1

When I return the U-Haul went inside the attendant would not sign me out and what time I brought the U-Haul in. Asked me to go outside to an attendant. I did the attendant said due to Covid they didn't check me out they just asked me to leave the key inside the car. Went to check with another attendant said the same thing leave the car and leave the keys inside the U-Haul.Attendance and after checking the U-Haul here they would send an electronic receipt did not receive one as yet one day ago. Do not know what the full charge is of the vehicle what's going on with the receipt. Very bad customer service. Nobody cares or pay attention to anything there. Would never recommend anybody to this location poor customer service

ALELIA P. 
Évaluation :
5

thanks for excelente service

SCARLETT A. 
Évaluation :
5

You need more staff or better computer system is slow slow

JOHN R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rhonda S.  |  Expérience générale 
Évaluation :
2

I had a reservation for a climate control storage unit of a specific size and bottom floor. When I arrived they did not have that unit and gave me one much smaller, not climate controlled and second floor. The second floor access is a staircase!!! What type of storage facility has stairs to haul all storage items up and down from…most ridiculous thing ever!! The lady charged me the same price of the unit I had originally reserved…terrible!!

Dina M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicia W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicia W.  |  Premières impressions 
Évaluation :
5

The staff was Excellent!! very helpful with what I needed to complete my move and store my things. Thank you Don, Glenn, and Eric these guys was great!! great staff.

TOYA J.  |  Expérience générale 
Évaluation :
5

From June 2018 until I moved out July 2021. Every encounter with the staff was exceptional. Keep up the good work. Smiling

LISA M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wes K.  |  Online Move In 
Évaluation :
5

Incredible

Christina C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

lolita c.  |  Expérience générale 
Évaluation :
1

The size of the unit turned out to be too small, a bigger unit was available however, the owner, Donnis, wasn't willing to swap out units. He wanted me to rent the other unit out as well. I don't need 2 units. He then proceeded to walk away and just left his staff member standing there not knowing what to do, so then he walks away. He was more concerned with counting his boxes and seeing how many pallets they had to restock. Just left us standing at the counter. The sad part about this is that my husband is disabled and was there with me. He uses a wheelchair and a cane to get around. He is unable to help me in moving. And financially we can't afford movers. So I was doing this alone. There was NO compassion from this person at ALL. I will NEVER rent a storage there again. I only had the unit for a day or two and left. Didn't even use it really. It also had a hole in the door. So people could see what your storing. I had to keep the Uhaul truck rental again and found a storage at different storage company. I will say his staff had more compassion and kindness then he did. They were awesome. But they could only do so much but say I'm sorry.

Anthony D.  |  Expérience générale 
Évaluation :
5

Needs lights in storage rooms

Antonio B.  |  Expérience générale 
Évaluation :
1

First, I wish the individual storage spaces be lighted. Storage spaces do not have lights inside and it is Very difficult to find things or move around inside the storage spaces. There should be an automatic lighting installed inside of each storage space that turns on and off by itself. Every time I, I visit my storage, I hated to be inside the dark space. The ceiling is also low, so I have to stoop around the whole time I'm in there. I am a woman of average height, by the way. Second, I wish the U-Haul employees are better trained. Many of them I have dealt with so far have Very incompetent work skills. On Sunday, 03/14/2021, a female agent who was helping me on the phone was very incompetent. And on Monday, 04/15/2021 a male agent at the Gardena, CA location office was also not trained properly. The female agent did not know how to properly cancel my contract with U-Haul. I had to call twice to make sure my cancellation was processed correctly. On the second phone call, an agent named Joseph verified that my cancellation did not take place with the previous female agent. Joseph helped me to complete the cancellation in the system. The first female agent was NOT professional: Not only she did not do the job correctly, her manner on the phone was very rude, telling me to take the speaker-phone mode off so that she can hear me. I was driving , so I had to use the speaker phone. Anyway, I pulled over and spoke with her without using the speaker phone. Also, she called me "Honey". Somehow her calling me honey did not feel appropriate to me. I wish she called me by my name, and not "Honey". She was also fumbling on the phone a lot while talking to me on the phone. At the end of a rather hasty "help" provided by her, i tried to ask her name. Well, She hung up right away! That's when I got suspicious wherher my request was performed correctly. I got this hunch that she might not have done the cancellation job correct. I immediately called back. Sure enough, the second agent named Joseph confirmed that my storage contract termination did not take effect at all. Nothing was done for it, he said. Joseph was very professional though. He apologized for the first female agent's mistake. What a waste of my time. Also when I try to return the key at the Gardena location, the agent made a mistake in the return-key process. I had to ask his coworker sitting next to him at the counter to double-check. Surely, the key was not returned in the system. If a coworker had to help out in order to make sure a simple key-return was done correctly in the system, then I am not sure whether U-Haul employees are trained properly. My experience with U-Haul with the phone agents and the local office agents have been very unsatisfactory. I would NOT hesitate to recommend some other storage businesses to others. I am sorry but, hope my feedback is helpful for other consumers/customers down the road with U-Haul. Thank you for your time! Sandra Kim

SANDRA K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RA SHAUN K.  |  Premières impressions 
Évaluation :
5

Staff was very helpful .

Antonio B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Menell H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cary J.  |  Expérience générale 
Évaluation :
5

Donnis was thorough and took the time to understand my needs. He offered to show me two different storage units which ended with me choosing one. I not only recommend Uhaul, i recommend my friends and family to go see Donnis.

Joshua J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kecia T.  |  Expérience générale 
Évaluation :
5

Facility very well maintained & very clean. All employees very helpful & curtious. Gardena location takes pride in what they do, it shows from storage to truck rentals. Will continue to get my business.

Leonard M.  |  Expérience générale 
Évaluation :
3

It took an hour to get checked in to my storage even though I had an online reservation. The computer was too slow and then the access code did not work. Please improve the efficiency of the check in process. Thank you The manager was really nice and accommodating.

VIRGINA A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

orgine w.  |  Premières impressions 
Évaluation :
5

My questions and concerns were handled appropriately and professionally with no hassle. Hassle free I love it!

tonya s.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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