This is the worst u-haul shop ever!!!! No dolly was in the truck which I ordered. A woman worker reluctantly brought it up when I mentioned it. They charge 24 $for the gas cost for no reason. Never use again.SHINSUKE S.
Customer Reviews for U-Haul Moving & Storage of Gardena
Pour nous contacter
Gardena, CA 90249
(N Of Rosecrans Ave)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Very satisfied with my servicePatricia R.
Le client n'a pas laissé de commentaire.BELVIA J.
Le client n'a pas laissé de commentaire.MARTIN B.
I do have one major complaint. The gas needle before leaving was off and I took photos. Upon returning the gas needle was not working as I put gas in the truck. The needle never moved from 1/4 tank. I ended up putting 50 $worth of gas that I was not refunded a portion. I drove 40 miles and paid 35 $for those miles. Your return the truck with gas policy is a gotcha loophole that I am not liking! People can't guess the exact return gauge for gas and you certainly can not with faulty equipment! Happy to use Uhaul, but certainly unhappy on this past visit!!!Jeffrey S.
Le client n'a pas laissé de commentaire.Deandre H.
He rentado en otros lado y ahora prefiero esta locaciÃ³n muy buena atenciÃ³n..y muy amables.IRIS G.
The facility was well lit and I felt secure there, but the lock on our door was loose. The staff was less than helpful and we were happy to have another option for our storage needs, so that we didn't have to use that UHaul storage facility.kenneth h. | Expérience générale
Le client n'a pas laissé de commentaire.TYRAN C.
I have a big issue that i wasnt able to resolve on site. The problem is that i was given a truck with a quarter fuel tank on paper but end up showing almost empty when i drove it. I filled it and returned it at 1/4 tank and only got a fuel refund of 20 dollars when i actually spent a lot more to get it to quarter tank. I have pictures of pick up and drop off that can be georeferenced and time stamped in court if necessary, or if requested. According to the way the personnel reacted to my request it is easy to assume that a fuel siphoning operation is ongoing, where a customer over fills it and the fuel is used to fill trucks that are low therefore leaving monetary funds floating, in other words "skimming off the top cash" for personal use. I demand a refund or a special code to highly discount a rental when i need one because this whole operation seemed to me really sketchy and its not the first time something like this happens at this location. Please contact me asap to resolve this issue.CHRISTIAN R.
Le client n'a pas laissé de commentaire.DORIS M.
Le client n'a pas laissé de commentaire.TOBEY H.
Uhual as a company messed up my whole move. I ordered a truck with movers over the phone. The next day movers came with no truck no I had to wait until 9:30 until uhual opened to call and complain. I then had to set a separate reservation for a truck and had to go pick it up. Which means I had to pay 2 hours of overtime for the movers. When we got to the drop off location they couldn't find my storage reservation after almost 20 minutes they found it. Then it was all the way in the back and smaller than what I requested. And the lock was broken off as if someone had broke into that unit already. I couldn't properly lock my items in. I'm am so dissatisfied with everything. It made my move so stressful and it was too much back and forth that I had to do. It also made everything more expensive. And also they didn't disclose that they no longer had movers and they would be out sourcing and contracting movers outside of the company to come help. Was not expecting that, they didn't ask my permission to give my number to another company and uhual didn't fulfill what I initially called for.ALEXANDRA C.
Hello team support Actually I always use U-Haul when I need a truck but last time the truck really bad need maintenance and one of the front light not working and I told them before I leave and the customer service told me we don't have time to fix it so take it or leave it and try to find another truck because but I don't have time to find another truck because I have to move my uncle to the new house Thank you MichaelMichael B.
Le client n'a pas laissé de commentaire.MATTHEW P.
keep up the good workLeo R.
Le client n'a pas laissé de commentaire.KIMBERLY I.
I booked U-Haul on line first they switched my location after few days when I went to pick up the Van I booked they don't have it second they charged me 0,49 cents per mile more then one I Booked i told them to honor the price which I booked on line but they refuse and told me I can cancel the booking and go to other UHaul location at that point it was to late I already took day off and make the plan that was very bad experienceAsif M.
Le client n'a pas laissé de commentaire.ALICE S.
Le client n'a pas laissé de commentaire.JUDY A.
Excellent service à la clientèleShelton M.
The lady( who comes from Mississippi) was great service she helped provide a much more smooth and efficient experience for me overall I enjoyed her service overall and appreciate everything.MARIANO E.
Le client n'a pas laissé de commentaire.WILLIAM R.
Le client n'a pas laissé de commentaire.CHARLES W.
Le client n'a pas laissé de commentaire.Michael M.
Your the best in the westDAVID D.
Explain what is needed for the self-check out process Clarify whether customers should or should not leave keys in drop-off box upon self check-out.Maxwell M.
Continue the great customer service approach.STACY S.
The associate who checked me out was very nonchalant. I was told that i was charged for gas but i brought it back the same when i picked up the truck. The associate wasn't explaining what was going on. It took 20 mins to check out. I will not be returning to this location again. Very unsatisfied.KETISHA W.
I reserved a storage locker, but they had already rented it to someone else. When I asked for an alternate either at this location or another in the area I was told there was nothing. This left me up sh*t creek with out a paddle because I had a full UHaul truck to unload and nowhere to unload it and the staff was incredibly unhelpful at trying to correct the problem of their making.Reiley W. | Expérience générale
Le client n'a pas laissé de commentaire.ZACCHAEUS M.
Please take this in the right way... Desk clerk #1 was competent but listless, slow moving rigid. There were half a dozen open trailers of various types on the lot but I was told I would have to wait until my official pick-up time at 1030 and the trailer I was supposed to get was supposed to be returned at 1015. I went back in at 1030, the 1015 trailer hadn't arrived, and Clerk #2 just did what I asked for in the first place, and rent me any of the ones on lot. For what I was moving, a Bowflex exercise apparatus, any open trailer including one for a motorcycle would work. Clerk #1 at 1000 was listless and didn't understand or do anything about that. Clerk #2 at 1030 got it right and picked another trailer. Conversely, the man who checked me in was literally running around the lot checking us all in. Bottom line is that U-Haul has WONDERFUL electronic/web processes but a huge part of the experience is the people who interact w/ the customer. I hope this helps. Warm regards, Capt. Kip LouttitJames L.
Le client n'a pas laissé de commentaire.Michael C.
Service always great! The people there know me when coming in. Parking is a bit limited at times, but not a big deal! The app is much improved for online ordering! Perhaps put on some how to pack or load videos and or hooking a tow hitch would be helpful!Jeffrey S.
Le client n'a pas laissé de commentaire.WOOJIN L.
Le client n'a pas laissé de commentaire.PHILIP H.
Great staff and the best customer service. highly reccommended.Oscar J.
There was no one there to check us in at 12:15 pm, along with several other customers. We were instructed to leave the key in the ignition and just leave. Not a very satisfying way of checking the truck back in.RICHARD H.
No difficulty in pick since Inmade the reservation few days earlier. Staff did well. Keep it upOlubunmi O.
Le client n'a pas laissé de commentaire.YOUSEF A.
Le client n'a pas laissé de commentaire.Ronald P.
Everything was great!Andre V.
I would rather drive (10) extra miles out of the way to use this Uhaul. The staff's was very polite and would well together. I was able to get a walk up rental while the staff was dealing with other customers. The young man throughly explained the mileage and insurance. I rate the staff the highest grade.ERNEST J.
Le client n'a pas laissé de commentaire.JOSE A.
Le client n'a pas laissé de commentaire.PAMELA M.
Everyone was exceptionalKENNETH M.
The best Uhaul staff I have ever dealt with. It was like they enjoyed helping you. Customer service was terrific here and unique. Even my mean never smile son was smiling and laughing with the pleasant staff.Alicia W. | Expérience générale
The lady was rude but the men were kind. Hours of operations are terrible.Ronniesha H. | Premières impressions
Le client n'a pas laissé de commentaire.MARVIN H.
Le client n'a pas laissé de commentaire.JAMES H.
Great job U-Haul. You made a challenging local move much simpler. Loved the experience. Only issue was the gas cap was broken by a prior renter. When I went to unscrew the cap it was not attached to the cap to the cover. I managed to somehow open it to refill gas but it definitely needs to be repaired. I notified the staff and noted on my checkin reportDaniel S.
Le client n'a pas laissé de commentaire.BEN T.
The trailer has a.lot of rust, because that the brake some times still stucked and making some noise. Also the straps have rust making it hard to use, but overall the trailer worked.LUIZ C.
Le client n'a pas laissé de commentaire.CHEMYCHEAL H.
Le client n'a pas laissé de commentaire.shavonda S.
The vehicle was clean but my main complaint was the odor - it wreaked of marijuana, especially when turning on the AC. Change the filters!ROWENA P.
Le client n'a pas laissé de commentaire.PHILLIP B.
Bad customer service. I drop in a motor cycle trailer to realize they had charge me for two days when I only rented it for one day. When I spoke to them they said they would fix the charge later, and that later never came.EMMA L.
I reserved an EL 17 ft model and they did not have it when I arrived for 1230 -the person at the counter informed me that the vehicle I was Suppose to get wasn't due back until 1pm. Meaning if I wouldve waited I wouldve got a dirty non sanitized truck or I wouldve Had to wait another hour for them to service the vehicle. Had to take a smaller truck and make more trips wasting time and money - sad to see Uhaul hasn't changed in over 20 years- rating a big fat â€œ0â€JOHN H.
Le client n'a pas laissé de commentaire.Rhonda S.
Le client n'a pas laissé de commentaire.jose H.
Received our tow dolly and received assistance on loading the car.George F.
We rented the truck at 7:30 AM and did not get the truck until 7:40 AM. We also returned it around 9:30 AM and the staff their told us to leave the truck and we can get a receipt via email. When we received our receipt, the truck was marked to be returned at 11:40 AM which is late and caused us a double charge. This is a horrible practice and requires review. We want our money back.Kim T.
Very Good!HUGO M.
God Bless!Anthony P.
Try to have enough vehicles for customers even tho U didn't have the vehicle that I requested, you still came up with one that served the purpose for what I needed Thank you!!!!!!!!!!!ðŸ˜ŠGod Bless!!!!!! ðŸ˜ŠELLA L.
I believe that the service that I received was awesome. I am looking forward to the next time that I need to visit forvacrental.RONALD L.
Check your truck before you give them to your customers. Your. Customers coming in to rent a vehicle should not have too, but my case check the vehicle before you take it out!! Your employees at this location tried to blame some previous damage on this truck on me. They had to check there video to verify it wasn't me, if there were doing there job the time it was brought back before me they would saw it. I will never go back to this location again or recommend it.DERRAL F.
Le client n'a pas laissé de commentaire.Catherine K.
Le client n'a pas laissé de commentaire.Oladele A.
Le client n'a pas laissé de commentaire.ANTONIO C.
Le client n'a pas laissé de commentaire.RORY R.
Le client n'a pas laissé de commentaire.Perry M.
Le client n'a pas laissé de commentaire.Sabina Y.
Trucks are not gas efficient at all, needs to do something about thatJarrett J.
Nothing, you have GREAT sevice.PAUL J.
Quick and easy. Process was seamless (if you reserve in advance online). Staff was professional and very helpful.SHANNON C.
Le client n'a pas laissé de commentaire.WILLIE L.
Our trucks gas tank was on empty. We called they said to fill it up or bring it back for a different truck. We went back they said just take it and add gas and to bring it back with 1/4 tank. What??? Also they were rude and just not lot of communication with us. Also told us to drop our keys no receipt or anything. Not even sure what they charged us for.CRAIG B.
Le client n'a pas laissé de commentaire.Andrea H. | Premières impressions
Make sure outside of vehicle is clean.CRAIG S.
The gentlemen in the customer service office is awesome ðŸ˜Nancy M.
Thanks you my friends Gad Bless YouEFRAIN P.
Le client n'a pas laissé de commentaire.Alex R.
Keep up the good workFRANKLIN R.
Just keep doing what you doing stay positive always stay respectable to your customersRonnie W.
Le client n'a pas laissé de commentaire.SABINA Y.
Clean vehicles inside and out. There was trash left behind from the previous renter inside of the truck and In the back dirt, rocks and leaves.ALEC L.
Le client n'a pas laissé de commentaire.EUSTACIO O.
The lady, I wish I had gotten her name, was extremely helpful.MICHIHIKO N.
Le client n'a pas laissé de commentaire.SHIRLEY M.
The girl working today might as well been working alone she had a store full of customers and the man working with her outside was useless. When attempting to ask a simple question he signaled us to go away. On phone on a personal conversation while she works inside and out. Only complaint we had with the rental.SIMON G.
The van was a mess, total mes.The side mirrors, the air conditioner not working. Infact you guys need to give me ny money back.Fyson O.
Le client n'a pas laissé de commentaire.Suzanne R.
Le client n'a pas laissé de commentaire.GARRY F.
Briana and the 2 men crew were excellent for an walk -in service. Their coordination as a team , made the wait time went so smoothly and quick , with a joyful smile. . Thank youPATRICIA L.
Le client n'a pas laissé de commentaire.NEIL C.
Everything is perfect at this location.Timy G.
Everything on check in went smoothly, took a little longer than expected.JERROLD R.
Le client n'a pas laissé de commentaire.TAMIKA W.
The app for the drop off was very buggy and would not work. It would not calculate the odometer and calculate the difference. It caused a lot of delays. No one at the counter or outside was helpful.Cierra O.
Le client n'a pas laissé de commentaire.WILMAN S.
Everyone was very professional and helpful.REBECCA M.
Le client n'a pas laissé de commentaire.CYNTHIA T. | Expérience générale
Le client n'a pas laissé de commentaire.luis S.
Le client n'a pas laissé de commentaire.JAMIE S.
Le client n'a pas laissé de commentaire.Rhonda S. | Expérience générale
I had a reservation for a climate control storage unit of a specific size and bottom floor. When I arrived they did not have that unit and gave me one much smaller, not climate controlled and second floor. The second floor access is a staircase!!! What type of storage facility has stairs to haul all storage items up and down from…most ridiculous thing ever!! The lady charged me the same price of the unit I had originally reserved…terrible!!Dina M. | Premières impressions
Le client n'a pas laissé de commentaire.Alicia W. | Premières impressions
Le client n'a pas laissé de commentaire.Alicia W. | Premières impressions
The staff was Excellent!! very helpful with what I needed to complete my move and store my things. Thank you Don, Glenn, and Eric these guys was great!! great staff.TOYA J. | Expérience générale
From June 2018 until I moved out July 2021. Every encounter with the staff was exceptional. Keep up the good work. SmilingLISA M. | Expérience générale
Le client n'a pas laissé de commentaire.Wes K. | Online Move In
IncredibleChristina C. | Expérience générale
Le client n'a pas laissé de commentaire.lolita c. | Expérience générale
The size of the unit turned out to be too small, a bigger unit was available however, the owner, Donnis, wasn't willing to swap out units. He wanted me to rent the other unit out as well. I don't need 2 units. He then proceeded to walk away and just left his staff member standing there not knowing what to do, so then he walks away. He was more concerned with counting his boxes and seeing how many pallets they had to restock. Just left us standing at the counter. The sad part about this is that my husband is disabled and was there with me. He uses a wheelchair and a cane to get around. He is unable to help me in moving. And financially we can't afford movers. So I was doing this alone. There was NO compassion from this person at ALL. I will NEVER rent a storage there again. I only had the unit for a day or two and left. Didn't even use it really. It also had a hole in the door. So people could see what your storing. I had to keep the Uhaul truck rental again and found a storage at different storage company. I will say his staff had more compassion and kindness then he did. They were awesome. But they could only do so much but say I'm sorry.Anthony D. | Expérience générale
Needs lights in storage roomsAntonio B. | Expérience générale
First, I wish the individual storage spaces be lighted. Storage spaces do not have lights inside and it is Very difficult to find things or move around inside the storage spaces. There should be an automatic lighting installed inside of each storage space that turns on and off by itself. Every time I, I visit my storage, I hated to be inside the dark space. The ceiling is also low, so I have to stoop around the whole time I'm in there. I am a woman of average height, by the way. Second, I wish the U-Haul employees are better trained. Many of them I have dealt with so far have Very incompetent work skills. On Sunday, 03/14/2021, a female agent who was helping me on the phone was very incompetent. And on Monday, 04/15/2021 a male agent at the Gardena, CA location office was also not trained properly. The female agent did not know how to properly cancel my contract with U-Haul. I had to call twice to make sure my cancellation was processed correctly. On the second phone call, an agent named Joseph verified that my cancellation did not take place with the previous female agent. Joseph helped me to complete the cancellation in the system. The first female agent was NOT professional: Not only she did not do the job correctly, her manner on the phone was very rude, telling me to take the speaker-phone mode off so that she can hear me. I was driving , so I had to use the speaker phone. Anyway, I pulled over and spoke with her without using the speaker phone. Also, she called me "Honey". Somehow her calling me honey did not feel appropriate to me. I wish she called me by my name, and not "Honey". She was also fumbling on the phone a lot while talking to me on the phone. At the end of a rather hasty "help" provided by her, i tried to ask her name. Well, She hung up right away! That's when I got suspicious wherher my request was performed correctly. I got this hunch that she might not have done the cancellation job correct. I immediately called back. Sure enough, the second agent named Joseph confirmed that my storage contract termination did not take effect at all. Nothing was done for it, he said. Joseph was very professional though. He apologized for the first female agent's mistake. What a waste of my time. Also when I try to return the key at the Gardena location, the agent made a mistake in the return-key process. I had to ask his coworker sitting next to him at the counter to double-check. Surely, the key was not returned in the system. If a coworker had to help out in order to make sure a simple key-return was done correctly in the system, then I am not sure whether U-Haul employees are trained properly. My experience with U-Haul with the phone agents and the local office agents have been very unsatisfactory. I would NOT hesitate to recommend some other storage businesses to others. I am sorry but, hope my feedback is helpful for other consumers/customers down the road with U-Haul. Thank you for your time! Sandra KimSANDRA K. | Expérience générale
Le client n'a pas laissé de commentaire.RA SHAUN K. | Premières impressions
Staff was very helpful .Antonio B. | Premières impressions
Donnis was thorough and took the time to understand my needs. He offered to show me two different storage units which ended with me choosing one. I not only recommend Uhaul, i recommend my friends and family to go see Donnis.Joshua J. | Premières impressions
It took an hour to get checked in to my storage even though I had an online reservation. The computer was too slow and then the access code did not work. Please improve the efficiency of the check in process. Thank you The manager was really nice and accommodating.VIRGINA A. | Premières impressions
Le client n'a pas laissé de commentaire.orgine w. | Premières impressions
My questions and concerns were handled appropriately and professionally with no hassle. Hassle free I love it!tonya s. | Premières impressions
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