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Karen BCustomer Reviews for U-Haul Moving & Storage of Greenwood
Testimonials From Recent Customers
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This location is really well run. Excellent manager, really tries to help you. Always has a truck and gives great customer service. Also great assistant manager. Very good experience
DANNY PTerrible customer service. Charged for mileage due to having to go back and forth because they couldn't find a key. All they had to do was cut the lock but nope they had to find a key. Never again
DOREEN BMade arrangements to empty unit. Rented a truck at the facility. The unit was overlooked paid agreed upon amount. Problem 1 girl on duty could not find the overclock key. At that point she should have cut the lock off. No manager said extra day to get it out come back tomorrow. Problem 2- Manager Brian could not find the key was hitting walls and just rambling. Again come back need to find the key have people waiting in the office. Again could have just cut the lock. Sometimes during the day he must have found the key lock was removed. Problem 3- spent a bunch of miles do to the unprofessional handling of the situation and also additional gas. All due to facility error. Problem 4- all Brian would do is the extra day. Did not care about additional expenses he made us have to pay. I asked for a number to call he hands me a pen. Asked for district manager he said I'm only giving you that number. I will go out of my way never to rent from them again
Doreen B | Expérience généraleI loved the staff! They were always kind and friendly.
TINA H | Expérience généraleBest location to rent. Excellent staff and trucks. Aplus
DANNY PAucun
ZARLOU LThe truck was in excellent condition. The staff was very helpful and went above and beyond. We will be using you all again.
COLLEEN TI have utilized this facility multiple times and for multiple needs. Before this facility was up and operational I used to use a different local storage facility. This U-Haul facility is top notch and they have earned my loyalty and for me to recommend them to friends and family. Keep up the good work Bryan and staff.
Pat M | Expérience généraleI have used this location many (10+) times. Quick, easy, and pleasant always.
SUSAN MPlease have staff tell the client when they expect this truck back. I tried to extend and wasn't allowed because they had already booked someone. They also didn't ask how long I needed the truck. Just made assumptions.
LAURA SJustin was wonderful. He explained everything to me. He told me about my options. He answered my question. He was friendly and polite. He greeted me as soon as I came in the door. The size unit is exactly the size I needed.
TRACEY H | Premières impressionsThey worked with us numerous times to make the transitions easier. Blessing
LaKindra B | Expérience généraleThe truck needs alignment work badly. Horrible drive.
CHEETARA Sused this location before it was overall good just was overcharged on miles driven. i have not had time to take the maters to a manger so im not saying they wouldnt resolve the problem.
KENYON JDo not like where you have to do everything on a app now ,and so over charged for u haul ,
Audrey CI am beyond frustrated with the service I received from U-Haul. After being displaced from our home due to Hurricane Helene, we are finally starting renovations and needed a reliable place to store our belongings during this process. I booked a rental truck for pick-up at 6 PM on Saturday with a return by 2 AM, along with an indoor 5x10x8 storage unit that was advertised as accessible until 10 PM. However, when I arrived at the location and completed the check-in process, I was informed that the indoor unit was only accessible until 7 PM-not the 10 PM as stated online. By then, it was already 6:30 PM, leaving us with only 30 minutes to load, drive, and unload, which was unrealistic. To make it work, we decided to pay double for an outdoor storage unit that would allow access beyond 7 PM. After loading the rental truck and returning to the facility, we discovered that the assigned outdoor unit was locked. We attempted to contact customer service, and instead of resolving the issue, we were told to extend the rental truck for an additional $45. The inconvenience, misinformation, and lack of customer support were completely unacceptable. This experience added unnecessary stress to an already difficult situation. I expected better from a company that markets itself as reliable during times of need.
BROOKE H | Premières impressionsI had a great experience wth this location. The staff was very knowledgeable and customer service was awesome! I would highly recommend this location!
Eleanor C | Expérience généraleThe entire staff was professional, informed and respectful. I'm very satisfied.
STEPHEN LSometimes the lights took awhile to come on. That was inconvenient. That is my only complaint but other than that access, staff, and location was excellent.
EMMIE B | Expérience généraleThe staff here is amazing and super helpful!
Lori W | Expérience généraleThey charge one amount and even when you pay for extra mileage, they still say you owe them money ! Then they try to charge you for gas that's not in the vehicle! I paid 111 for two days but then they say I owe them 70 more dollars ? But it supposed to be on the base rate of 19,95 a day .. that's all a lie and scam
SIDNEY SMajor credit card for the cargo and pickup truck is so frustrating. My vehicle had mud on door handle, steering wheel & seat.
LATOYA SBrian was very professional and friendly and is a huge part of why I personally would recommend this uhaul sute.
JOHN POnly place I rent from
KENYATA BSucks
TRE'KWAN CThe trailer is so old that the wood in the back door is rotten. I had to glue the latch back in place to be able to close and lock the door. Maybe this one should be retired.
WILLIAM MBryan Tupper is an outstanding manager. I give him among the highest ratings for customer service of anyone i have ever met. Give him a raise.
Cordes S | Expérience généraleThe staff was amazing and always helpful. They were all wonderful
Jessica F | Expérience généraleNa
BARBARA LStaff went above and beyond to help us. Very well run facility! Had several extra needs and your staff was prompt and friendly. Would definitely recommend this for storage and truck rental/return.
Catherine C | Expérience généraleTransmission appears to be slipping which I would check if it were mine. Otherwise, all excellent.
Robert BAutomated drop off of the trailer was challenging as the trailer rolled back after disconnecting from tow vehicle until it hit the curb. Wheel chocks would be a bonus to be included with the trailer.
Jason GNot a thing, I enjoy the service and the job that I had to do was completed. Great service guys.
GEORGE PStaff was very friendly and helpful
Catherine CThe staff was very friendly & helped out quickly
MICHAEL HHave more than 1 customer service rep at the front desk. I waited 35 minutes till a second one arrived.
WILLIAM MThe storage units themselves need a light in it ours was very dark hard to see
Shawn G | Expérience généraleBeyond was great and very helpful!!
MICHAEL BNo problems renting a van . It was just one special item for my wife and everything went fine.
THOMAS RMake sure employees do job properly and paperwork filled out correctly and have better phone etiquette. Be clear and not harsh in responding to questions being ask. It was not a very pleasant experience with this facility. Will rent from another facility in the future for rentals due to the way I was treated.
LISA FDid not have an appliance dolly and also the truck sounded like it was going to blow up when driving. Also the girl who rented it to me said she hoped she had a truck because when you book online they don't know you book it until you come in.
LUKE DWasted nearly an hour picking up equipment due to call center reserving incorrect equipment.gave car trailer that was missing tire straps. Had items in uhaul cargo area to advertise that took up space. Uhaul struggled hard even when empty. Door kept opening when driving. District manager did not return call as of 5 days later.
SCARLETT CThey got my order of U-Haul wrong and cost me 275 extra dollars which is ridiculous.
ANNA SI've used this location several times, It's the best!
EDWARD Wlocation service is great, but the UHaul I got is terrible, the worst thing is the air does not work.
GUANGZHONG GEveryone was so nice and very helpful. Recommande définitivement
ASHLEY MI rented a 6 x 12 trailer to pick up a Kawasaki Side by Side UTV, however I was unable to use the trailer as the gate / ramp size was not 6 feet wide due to the design of the trailer with a partial back wall where the gate / ramp latches are located. I would put a disclaimer on the trailer listing stating the gate / ramp size is not 6 feet but 5 feet.
MARY AMerci
Yolanda A | Premières impressionsVery helpful service
MICHAEL BWhen we picked up our rental, there was only one employee working and another standing by training. The line was out the door and they clearly needed more people there. The lady that checked us out was awesome. She was running around all over the place, trying to help people.she was awesome but clearly there needs to be more than one person there on a weekend.
Heather FDolly needs maintenance
ELBASHER ENothing. Interactions have all been professional yet friendly
Robert SThe gentleman who helped me, when I brought the truck back, had an extremely bad attitude because I paid with cash.
RONDA PThe uhaul service was excellent, very professional and fast,highly recommend them.
ROBERT MI can't say enough how awesome this Uhaul moving and storage facility is. Great staff, great management, and very organized. I would recommend Brian and his staff to anyone moving to Greenwood, SC. A+
LLOYD DI can't begin to tell you how awesome Brian and his staff are. Great people, great experience and best uhaul I've ever dealt with.
LLOYD D | Expérience généraleBryan Tupper does an excellent job.
Jordan F | Expérience généralejust didn’t have the right size storage unit available
Loranda L | Expérience généraleEveryone was friendly and very helpful. I had an issue with my storage unit the store manager I forgot his name was very helpful.
A' N | Premières impressionsGreat team. Brian and Amberlee are awesome @
Perry H | Expérience généraleHighly recommend this location for your storage needs and truck rentals. Great staff, location and most of all very safe and clean.
Becky H | Expérience généraleMerci
Allisonne R | Expérience généraleOnly problem I have is no parking for a trailer when you bring stuff and unload
denise j | Déménagement en ligneExcellent facility and bathrooms are spotless. Thanks
steve w | Expérience généraleIt was an excellent experience, and we plan on using a self storage unit again in Summer of 2025.
Adam B | Expérience généraleThe office staff was very helpful even though they were busy. They were accommodating when we asked them to put a key aside for my daughter to pick up on her moving day and remembered us when we went to pick up the key. The facility is very clean (even the bathroom!) and they have maps on the walls to help locate the units.
Elizabeth L | Déménagement en ligneBrian was excellent! He provided all the information we need after returning the truck back and showed us the perfect unit for our storage needs.
Theresa d | Premières impressionsGreat service!!!
Julie S | Expérience généraleEveryone I met with was extremely helpful and friendly. will be the first place I go if I need storage or uhaul services
Dariel T | Expérience généraleGreat place, clean and easily accessible
mark m | Premières impressionsThe lights inside needs to be replaced so you can see your stuff. Plus the door won't stay up on its on.
AARON W | Expérience généraleThe only thing was my access card had to be updated about every 2 or 3 month during my contract
Troy R | Expérience généraleBryan was a excellent manager hire more like him
Dennis T | Expérience généraleWe rented a storage unit there as well as renting a van and this truck. Brian, the manager, is great and provides EXCELLENT service. The truck was exceptionally clean and waiting at the front door when we got there. Brian even backed the truck into the dock for me because I was concerned about backing into a tight area. Overall this facility is well run kept very clean and the personnel are professional and provide exceptional service.
jim n | Expérience généraleNothing all was good Thanks Again for the rental .
Christie C | Expérience généraleAmberLee was great! She went above and beyond for me.
Joanie G | Premières impressionsfirst time I have had to use a facility like this, and it was a very good experience. Everybody was helpful and friendly. The recommendation of Tom Riley was excellent. He couldn't have done a better job.
Michelle L | Premières impressionsExcellent service à la clientèle
Walter J | Expérience généraleThe only reason my rating was not excellent is because this is the second time I have created a reservation for a storage unit, only to be told on the day of my reservation that there was no reservation for me. The manager of the facility put the reservation in for me months ago, but the young lady didn't see a reservation when I rented my storage unit. All of the staff has been very nice, but this creates an issue with reserving in the future.
Adam B | Premières impressionsSuper staff and service!
Charles H | Expérience généraleVery helpful and polite to deal with!
Robert A | Premières impressionsBrian was outstanding! Such a pleasure to work with.
Miss L | Premières impressionsDon’t do business with them. They will scam you.
BRADY C | Expérience généraleLicense plate is Arizona AL64387
Michael J | Premières impressionsStaff was very helpful.
Becky H | Premières impressionsThe inside storage is fantastic. I was able to consolidate all of my storage needs and the one unit in a temperature controlled environment really pleased with the U-Haul facility. Everyone was super friendly and helpful and even the owner came while we were unloading to introduce himself super business.
John B | Premières impressionsWill use again
Cheryl B | Expérience généralethe fight over lock type was pathetic the roof leak issue was poorly handled - locals could not seek help without corp permission prices rose significantly for no reason. many staff didnt follow thru previously made commitments ultimately we left because it go too expensive for value received.
Earl H | Expérience généraleGreat experience!!!!
Lynn B | Premières impressionsBeing able to bring the car inside is great
jim n | Premières impressionsThe last payment was to be reimbursed. But it has not been.
THERESA M | Expérience généraleI believe the woman's name was amber. She was very sweet and helpful! I appreciated her working with me and explaining everything since I have never had a storage unit before. Will definitely continue using them!
Hannah L | Premières impressionsI was very appreciative of how Heather helped me when I had to upgrade my unit size after I realized that the 5x5 unit was too small to accommodate my items. Great work! However, I was disappointed to learn that I would have to pay an additional $10 a month to use the facility after regular business hours. This was not told to me when I reserved the unit via the 1-800 number. Otherwise, I would have shopped around for other facilities that didn't require the additional money. I feel that this additional charge does not help those who have a very tight budget like myself!!! I appreciate the facility's location, its cleanliness (especially the bathrooms) and the security to enter the building.
Lillie T | Expérience généraleVery nice & helpful. Thank you for everything. Hazel Cobb
hazel c | Expérience généraleAlways clean and everyone is always friendly
WORNE D | Premières impressionsEverything went smoothly and staff was very nice and informed. Thanks
April B | Expérience généraleSo very efficient I can’t remember the young lady that serviced us but she was the so very helpful and throughout the week I had spoken to the Mgr Brian questions about rental n movers and he lead me to uhaulmovers.com and a list of movers buut our selection MERRITT MOVERS HERE IN GREENWOOD SC BLAKE N CASEY THE TWO YOUNG MEN OFF THE CHAIN STEADY MOVING VERY CAREFUL IN STORAGING IN TRUCK THEN UNLOADING AT THE STORAGE HIGHLY RECOMMENDED U-HAUL AND THE MOVERS👌👌👌
Phillis P | Premières impressionsAucun
Christie C | Premières impressionsWas offered a free month online, when I got there that was denied? Charged me immediately. Bad business. Also my return time was after close so I was offered a free 24hour access to move my belongings in. Got there 2 minutes before closing g and was denied access? Called immediately and was told they didn't know anything about it. WOW seriously bad business.
Angela S | Premières impressionsVery helpful staff and manager.
DWAINE F | Expérience généraleFriendly staff, helpful, respectful no problems what so ever
Larry E | Expérience généraleBrian is a rockstar when it comes to customer service, being a manager, and an overall just incredibly friendly and outstanding person. He was an absolute joy to work with and encounter!
Stephen J | Expérience généraleAbout a yr ago I had 2 storage units and stopped use of 1 . Instead of just stoping the charge for the 1 unit I vacated, my entire "contract" was effectively cancled and a new one put inplace charging me the new 1 unit price. The man I dealt with was totally rude and unresponsive to my complaint. The staff I've dealt with since then have been courteous and respectful.
Robert G | Expérience générale