Customer Reviews for U-Haul Moving & Storage of Greenwood

705 évaluations

254 Bypass 72 NW   Greenwood, SC 29649

(864) 538-4472

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(864) 538-4472

254 Bypass 72 NW
Greenwood, SC 29649

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

KESIA L. 
Évaluation :
5

Chris is an excellent representative of the U-Haul brand. He is always pleasant and easy to work with.

FRANCIS C. 
Évaluation :
4

It's fine

CHARLES H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lianne S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lianne S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORI S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Troy T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Breanna H.  |  Expérience générale 
Évaluation :
5

The Greenwood.SC crew always answered questions and are very friendly and helpful!! We will continue to use this location!!

CHRISTY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYRON S. 
Évaluation :
5

Can't think of Anything because the man that waited on me was very friendly and explained everything 100 % to my satisfaction well done job.

CANDICE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eugene S. 
Évaluation :
5

Everyone and everything was excellent. Thank you'll for such excellent service.

JACQUELINE S. 
Évaluation :
5

I have moved over 25 (yes, 25 times) times and have uhaul for most of these. This latest reservation guaranteed that I would use you and refer you to anyone wanting to use any of your services. The truck was great, but the CUSTOMER SERVICE WAS AWESOME! Chris and your whole team at this branch went above and beyond to help my family. When I was worried about the movers, Chris was certain they were very good and he was roght there as well. You know, I work in Customer service and I can tell you, Customers can be very difficult. Chris helped me every step of the way and he should be congratulated for his service.

JAMES F. 
Évaluation :
5

Tom was very helpful and polite. It was a good customer experience all around. Thanks

Richard J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHRISTIAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT C. 
Évaluation :
1

Rental was returned hours prior to the time due, but not logged returned by staff until the end of the day so I was billed for an additional day of rental. The phone number is not a direct number for this location so I had to make multiple calls to Uhaul with 20+ minute wait times to resolve the overcharge. Watch out for this scam.

JAMES CLEMENT W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN T.  |  Premières impressions 
Évaluation :
5

Well organized and efficient. Keep up the good work.

BRYCE G. 
Évaluation :
5

Very organized and well run operation.

Kenneth B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PHILIP H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristi J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DONNA L. 
Évaluation :
3

Facility was cluttered AF! There were items I ordered that wasn't available.

John L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLEN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

REGINALD M.  |  Premières impressions 
Évaluation :
5

Rachel is just amazing. I've never had such a great experience with uHaul.

Wanda K. 
Évaluation :
5

They did a fantastic job. Had the trailer ready, helped me hook up and checked lights. Great experience!

JEFFREY K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

paul P. 
Évaluation :
5

The manager Chris, and his employee Tom were amazing. We initially rented a trailer from Tom but found that my hitch was to low to the ground to safely tow it. My car has a U shaped bar which i've never seen on any other car before which makes the hitch ball much lower than average. Chris personally came out and went above and beyond recommended a solution which would have worked, and also gave us the option to upgrade to a truck, which we decided to go with. They gave us a full refund for the trailer and quickly served us the paper work for the truck. They provided the service I needed on time, in full, with flawless execution! When it comes to describing the best, these hero's can only be described as exceeded all expectations. I will highly recommend this location to all my friends and family for all their moving needs.

Thomas R. 
Évaluation :
5

every thing was great

JOHN W. 
Évaluation :
5

Check out time was registered for 7am didn't get leave until 7:50 am time did not get adjusted to 7:50 return on rental( Great place do rentals)

TROY W. 
Évaluation :
5

The cargo van wasnt clean when picked up

Joseph S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CARL L. 
Évaluation :
4

Need to hook up existing lights over storage. Very hard to see!!!!!

MICHELLE B.  |  Expérience générale 
Évaluation :
5

Everyone was very helpful and professional. Could not have been any better experience.

WILLIAM C. 
Évaluation :
5

none

janet N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHEILA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDY E. 
Évaluation :
5

employee was so helpful

Camilla M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATRINA A. 
Évaluation :
5

No Issue

BRANDON M. 
Évaluation :
5

Manger is very nice and fixes any problems you might have right away.

TERESAFINNEY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ENGRIN F. 
Évaluation :
1

My problem was you guys said you will hook up the trailer to haul a car so you guys did and when I was loading up the car the trailer came off the truck n hit my tail gate I was so I'm happy bc it scrape my tail gate hope you guys can do something about that I just thank god it didn't come off on way to where I was going you guys put it on to be safe and make sure it's on there so it is your responsibility it is n it should be to to fix my truck

GABRIEL B. 
Évaluation :
5

Nothing it was great

MATTHEW M. 
Évaluation :
4

Didn't have the truck I reserved instead I had to settle for a larger truck

DENNIS T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD H. 
Évaluation :
5

Very knowledgeable and professional..

Nancy S.  |  Expérience générale 
Évaluation :
3

Rien

KIMBERLY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John E.  |  Premières impressions 
Évaluation :
5

Great staff

PAUL C. 
Évaluation :
5

This is by Far the Best UHaul facility I've ever seen or been to. The staff are AAA++ thank you for making our unfortunate time a lot better.

william d.  |  Premières impressions 
Évaluation :
5

This is the best I have ever seen it is very Accessible and helpful. I will be telling my friends about this location. Thank you for all the help

william D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawna K.  |  Expérience générale 
Évaluation :
5

Thank you so much for excellent service. The facility and the staff were exceptional!

Jack W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN C. 
Évaluation :
4

The on site dollies were very helpful.

Evelyn O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Horaceton G. 
Évaluation :
5

Turn in was quick and easy.

JOSEPH O. 
Évaluation :
5

Every uhaul I ever have rented always needs a serious alignment

Clarence K. 
Évaluation :
5

2 people working in that facility with much precision. The lines were very long, but the wait was most minimal. It's very clean and well stocked. This is the largest and cleanest U-haul I've ever been to. I would suggest it to others.

KARLA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caitlyn F. 
Évaluation :
5

Customer service was excellent, very clean facility with well maintained equipment. This was our fourth rental at this facility and very happy every time. Keep up the great job!

KINGA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLAYTON S. 
Évaluation :
5

Great service and the gentleman was a pleasure to work with.

JOHNROBERT P. 
Évaluation :
5

I see no improvement needed, thank you.

JOSEPH P. 
Évaluation :
2

We called 1-800-uhaul before hand and the man said he put in that in writing that if we were there by seven we wouldn't be considered late. We got there by 6:43pm and the girl was not there 100 %. She was more concerned about getting off work. The card didn't work 3 times. The storage Unit was not reserved like they said it would be. Had I not went up to her in her car she would have driven off without making sure the customers need was tended to. The building wouldn't allow us in after authorizing three separate cards. Not sure if she was incompetent or if her manager should be more aware that more training should be done before they leave her alone to tend to customers. Now I get the bill and they charged me for an extra day??? Not at all happy. We had to now use three separate units because our original supposed reservation was not reserved. Why can't all uhaul / storage places talk openly and know what the right had is telling the left hand? There was no communication whatsoever! Talk about someone putting all their care into a companies hands and now I feel like we made a huge mistake because everything seemed like nobody at uhaul cared!! You added stress to my life and I'm so angry about it!

Chad W.  |  Premières impressions 
Évaluation :
1

Make sure to tell the customer which truck they are getting. I we moved the refrigrator and 100 cases of drinks from truck to Uhaul that we just rented to find out it was a wrong Uhaul truck.ðŸ'Ž

SAMAD N. 
Évaluation :
4

Having to guess how much fuel to put in the truck before returning is hard. I had to have it at just over half a tank and not knowing how big the tank is I ended up just filling it up. You charge extra if it is not returned with the correct fuel but can give a refund if it is over full. That is unacceptable.

Carl S. 
Évaluation :
5

Very courteous people, store was super clean and organized with moving materials.

WALTER K. 
Évaluation :
5

This was the smoothest rental I have had. Staff was very courteous.

GEORGE M. 
Évaluation :
5

Very nice to work with as well as helpful.

FRANK W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ETHAN L. 
Évaluation :
4

Check in with a little slow. There was one gentleman they're doing all that he could, but for people picking up.

Richard L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATONYA O. 
Évaluation :
4

The online return option at this location was impossible as you cannot "share" your location via the weblink or the uhaul online. This was very frustrating as I though I was going to have to leave the truck and then pay the 20 $convenience fee, luckily the convenience center was open and was able to process the return easily. The center operator mentioned that this happens quite often which leads to me that this is intentional in order to receive that processing fee. This needs to be resolved asap.

WENDELL W. 
Évaluation :
1

The truck I was given was a gas guzzler, they also wrote on my paperwork that there was a half tank of gas and it was less than that. And the guy told me he would charge me 50 $if I didn't put half a tank in when I put gas back in where it was. I would not recommend this place ðŸ'Ž

KYAFA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHLEY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alejandro F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawnyel W. 
Évaluation :
4

Thank you staff is great !!

Larie L. 
Évaluation :
4

Continue with your great standards

PERRY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDOLPHE F. 
Évaluation :
5

Everything was fine and your customer service people were very polite.

PHILLIP M. 
Évaluation :
5

Get a driver at this location.

Joshua G. 
Évaluation :
2

The Uhaul store opened late. One hour and 23 min late. The manager owned up to opening the store late, which I appreciated the honesty. I was on a timeline of moving and having an expensive crane. So, I did not have a lot of time to waste. What was really terrible was the customer service at your 1-800 number. I talked to several people who were dishonest, rude, had not accountability, etc. I hope I never have to talk with anyone at U haul (1-800) again. I was also on hold for 40 minutes, and each U Haul rep stated, why would you stay on hold that long. Asked me why didn't I just call the location I was picking up the truck. I asked how was I supposed to have someone talk to me there when no one was even there. They basically told me I didn't know what I was talking about, while I was standing in the parking lot. I know customer service is a challenge today, but I would have thought that U Haul could give some service even good service.

DARRELL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANA J. 
Évaluation :
2

I made a reservation 3 weeks early. No one called to tell me that my truck was NOT at Sentry storage where I made the reservation. I had to call around to find out where it was. When I went to pick the truck up, there was a system issue, and the lady could not release it. It took hours to get this resolved!! The people in greenwood were much more efficient!

Romain L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ebony M.  |  Premières impressions 
Évaluation :
4

The uHaul location desperately needs more employees. Thomas Lewis behind the counter was extremely helpful and polite, but running everywhere to do other jobs as it seemed short staffed.

JONATHAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kenneth T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHAMEIA R. 
Évaluation :
5

enlarge the area where you have the cargo trailers. It is hard to get a big truck backed up into position because of all the small trailers that you have in front of them.

DAVID L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NANCY S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVIDFRANKLIN Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Francis S. 
Évaluation :
5

Excellent associate. Knowledgeable and very helpful

RALPH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DALE H. 
Évaluation :
4

interior smelled in truck, not sure if it was the air freshener in the truck or if they were trying to cover up smell. Smelled like Cat pee.

Jeffrey S. 
Évaluation :
5

Chris is awesome. If Chris serves the next client, i'm confident that it will be the highest experience possible for them. Super friendly, fast on the computer, has the most friendly smile, and just makes you feel good doing business with him.

THOMAS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BILLY W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KYLE D. 
Évaluation :
1

Obviously the facility is being operated without proper permits. I was not given the storage unit I was promised when I rented the truck and registered for the storage unit. While all the employees with whom I had contact were as helpful as possible, the check in process took well over an hour since only 1 employee was there to handle multiple customers.

Robert G.  |  Premières impressions 
Évaluation :
1

Owner operates without proper permits and access to all storage units. Not enough staff available to handle customer volume.

Robert G. 
Évaluation :
5

The customer service I received was remarkable. Merci

MIA B. 
Évaluation :
5

The man that helped me was excellent. I don't remember his name. My experience could not have been better.

Todd A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Toria T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theodore E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle B.  |  Expérience générale 
Évaluation :
4

Bathrooms are hard to keep clean when they are public, but I feel sorry for the ladies who have to use the bathroom in the storage area

William K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRADLEY H.  |  Expérience générale 
Évaluation :
5

Both times I went to facility, There was only one person running the whole show! I must say , both people were very helpful even though it was busy. So far, so good. I found it hard to get on website, it kept timing out on me. Very frustrating. I tried calling just to pay my rent from Friday till Tuesday and finally got the local storage where my stuff is and put it on autopay.

John F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorena N.  |  Expérience générale 
Évaluation :
5

I always had great support when needed. Yesterday Chris was excellent. Very helpful and a pleasure to do business with. Thank you and will be back soon.

Robert K.  |  Expérience générale 
Évaluation :
5

Thomas was great! He acknowledged me and everyone when they walked in. He was very helpful and explained everything during the rental process. Process was quick. He is definitely an asset to your company!

Beverly R.  |  Premières impressions 
Évaluation :
5

We had a great expierence with U-haul and Tom in the Greenwood facility was very helpful. I real love the inside climate controlled units. We will definately use U-haul for our future moving and storage requirements.

nikki w.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tonya V.  |  Expérience générale 
Évaluation :
4

Rat and mice dropping on our stored items

Kevin R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John L.  |  Expérience générale 
Évaluation :
5

Great place

Phillip R.  |  Expérience générale 
Évaluation :
4

Excellent service à la clientèle

URSULA B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorena N.  |  Premières impressions 
Évaluation :
5

Staff is very professional, friendly, and courteous. Recommend this facility anytime.

Freddie G.  |  Premières impressions 
Évaluation :
4

Bathrooms are a shared unisex, and it gotton some abuse. It was kept clean. Unit are clean and well lit. Nice indoor set up

William K.  |  Premières impressions 
Évaluation :
4

The only issue I had is there was a spill outside the truck that I was unaware of and when I went back I slipped and fell on my left side of my body. An employee came placed some towels down but that was it

Latoya J.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin W.  |  Online Move In 
Évaluation :
5

Super nice staff!

Stephen M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHERYL H.  |  Expérience générale 
Évaluation :
5

We really enjoyed our storage experience with Greenwood Uhaul storage. Great location, and nice safe area. My favorite part was the two loading docks. We were able to move in rain or shine without worrying because of the loading areas. I wish they had more place like this one. We loved talking with Rene. She was always around cleaning. Always helpful and friendly!!

Christy R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bebe w.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kristen W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abdel C.  |  Premières impressions 
Évaluation :
5

Staff was very friendly and helpful. The storage unit was extremely clean. I would definitely use again and recommend to a friend.

Dawna K.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

glenn w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Van Vi N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHERYL H.  |  Premières impressions 
Évaluation :
5

Great experience. Manager was very helpful.

Alan O.  |  Premières impressions 
Évaluation :
5

I will use this facility again without hesitation if the need arises!

Kathy T.  |  Expérience générale 
Évaluation :
2

I rented two 20ft trucks and was given two 10x10 units for storage.the guy in greenwood South Carolina would not honor that order. Then one truck was to be returned in Greenville South Carolina and I would save 100 $off cost, yeah well not how it went down.

Michael V.  |  Premières impressions 
Évaluation :
5

Great job they did

Phillip R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACQUELINE S.  |  Premières impressions 
Évaluation :
1

Was lied to about access hours. Very unfriendly especially Jen..... I was told to leave facility before I was finished Un loading . THE LACK OF COMMUNICATION BETWEEN U-HAUL AND THIS FACILITY SHOULD BE ADDRESSED... THANK YOU FOR ALLOWING MY INPUT ...

Carol S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

juanita t.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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