Customer did not leave a comment.
Cathy M | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Hattiesburg
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service would recommend to anyone that’s in need of storage y’all would be the first
EDNA J | Overall ExperienceI would like a call back 228-249-0921 everything I had stored there was completely ruined!!!
mandy r | Overall ExperienceKenny really took great care of me.
PAUL H | First ImpressionsI like the stuff you have at this location they are very knowledgeable and friendly I feel that you do need more space far as parking and in the parking lot where the storage units are at it has a big water puddles that needs to be filled but other than that everything was okay I would rent again
Kittie D | Overall ExperienceThis was the best experience I’ve ever had with a storage company. The staff was very helpful and courteous.
Robyn M | Overall ExperienceAll my stuff was molded up when I got it out of storage.
HANNAH W | Overall ExperienceCustomer service was great day...
gary a | Overall ExperienceN/A
Vashunda W | Overall ExperienceGreat Experience and Wonderful Customer Service.
R3SM I | Overall ExperienceLisa and staff always professional and kind. Always busy. Which says a lot!
susan t | Overall ExperienceThe storage unit was adequate at best but seriously worried about water and other damage. It was WAY OVER PRICED and they do not Pro rate if you need a partial month. We were limited with choices at the time, but I would look around as there are many BETTER options at better prices.
David M | Overall ExperienceThe workers were very helpful and friendly
Cynthia S | First ImpressionsNot fenced. Alarm system seems to be ignored at times. It is cost effective.
David G | Overall ExperienceI believe the people who answer the phone call and transfer the calls need to have an updated training . I was almost put in a bad situation due lack of information .I do believe the staff in the switch board needs the training so everyone can be on one accord . The customer are paying for it in the end . Also I think it’s unsafe for any employer to be alone in a building after a certain time frame in the day . It’s important to not only hear your customers needs but it’s important to hear the employee . The employee is what make the company strive .
Takiyana H | Overall ExperienceThe fat white messed the key up in hattiesburg
Sophia B | Overall ExperienceNicest people I've met in a U-Haul facility
Angela B | Overall ExperienceBy far the nicest and prepared people I've met in the 3 other facilities I had to go through.
Angela B | First ImpressionsI LOVE Everything about being there
vivian g | First ImpressionsMy couches and other furniture was damaged in this storage unit due to humidity. So, no I will not recommend this unit to anyone. I will be leaving a review of my experience on your website.
Earica Y | Overall ExperienceI had a very good experience renting from this location.
Christopher B | Overall ExperienceStaff at desk were not the friendliest kind of standoffish
Stephen T | Overall ExperienceI really like the guys who help me out with the trailer, his name was Joe.
Sylvia T | First ImpressionsI’m from New Orleans. I received quality service from The Uhaul in Mississippi on Broadway.
Sherry R | Overall ExperienceI really appreciate all of your help and their generosity I would start something there again if I needed to because I had to storage and a real bad time in my life thank you guys so much for being so nice to me have a blessed day and
Julie M | Overall ExperienceI was totally satisfied with the service.
Vivian H | Overall ExperienceThe CSR at the Broadway location in Hattiesburg, MS. was great! However the rest of my experience can be summed up as a NIGHTMARE. I reserved a 26 feet truck and a 10 x 40 x 10 storage unit with great confidence as I received my confirmation emails. But in reality, the truck reservation was changed to a different location, reconfirmed by email with a 7:30 a.m. pick up time even though the store did not open til 10:00 a.m. I had to drive 20 miles further to a location in Moselle, MS and wait for them to open. After loading the truck and going to my storage reservation at 1303 7th St., Hattiesburg, MS., I was informed that my reservation with a confirmed email was completely deleted from the U-Haul computer system. I was stuck with a gas guzzling truck with all of my possessions inside of it and no place to store my belongings. I was told that U-Haul was sorry and there was nothing else they could do. The CSR lady at Broadway became my hero by finding storage space, but I would have to rate my overall experience with U-Haul as a COMPLETE FAILURE!!!
Robert J | First ImpressionsThis was the WORST STORAGE FACILITY EVER!!!!! My unit was full of ROACHES. MY FURNITURE WAS DAMAGED FROM WATER. THE UP KEEP OF MY UNIT WAS INHABITABLE! I had to use Roach BOMBS FOR THREE WEEKS!
Anthony B | Overall ExperienceThe facility storage was spacious enough to hold all my belongings.
Tiawanna L | Overall ExperienceVery efficient lady. Thank you Raven Barnes.
Carl C | First ImpressionsNo additional comment
Pat E | Overall ExperienceMy experience at this Broadway location was awesome. Thank you, Raven and Brittany for all your hard work and keep up the great work cause I'll definitely be back for all my moving and storage needs.
Renet C | Overall ExperienceThanks, Raven Barnes for assisting with my storage needs. You and staff have provided top notch service when needed.. Sharon Anderson
LINDA A | Overall ExperienceN/A
kelly p | Overall ExperienceVery pleased with entire shipping process.
Cynthia B | Overall Experience