Customer Reviews for U-Haul Moving & Storage of Hattiesburg

3 782 évaluations

918 Broadway Dr   Hattiesburg, MS 39401
(By Clover Leaf Mall, Across Hwy 49 from Wal-Mart)

(601) 545-2551

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(601) 545-2551

918 Broadway Dr
Hattiesburg, MS 39401
(By Clover Leaf Mall, Across Hwy 49 from Wal-Mart)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

SUNDI R 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LARRY H 
Évaluation :
3

I feel my mileage was inaccurate by at least 30 miles or more. I feel I was overcharged

Jean J 
Évaluation :
3

There were shards of glass on the floor board, and while grabbing my jacket I got a shard of glass stuck in my finger. I had to pull several shards of glass out of my jack and sweep them out of the floor board on the driver side and in the middle floor board.

ETHAN K 
Évaluation :
5

Little surprised that the gas was only a 1/4 of a tank when I picked it up.

David J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REX M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramona J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trevor T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TREVOR T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GROMYKO B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SALEH M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlene C 
Évaluation :
5

Gentlemen outside working at the location was very helpful and professional. I was in and out in a very short time. Excellent experience.

JOEL E 
Évaluation :
3

Didn't even get to use it the car would not fit up there and I couldn't force it because I didn't want to have to pay for it but the fenders were too close on the inside so the car we would have tore it up if we had tried to get the car on it so I was just out all that money

Pam B 
Évaluation :
3

Customer service , that location took an awful long time to get assistance. Only 1 person working inside to take care of customers . Had to wait for employee to finish an accident report that took forever . Then when I returned rental had to wait some more , that poor lady was not able to take care of everybody . She did the best she could but is no acceptable for her to have to be in that kind of situation . I would think your company could afford enough employees to provide adequate customer service !

DONALD B 
Évaluation :
5

Lisa is amazing!!!!

JACKEY F 
Évaluation :
5

The lady was very helpful and told me how to contact the 1800 number to let them know about my experience. She helped and said they may be able to refund some of my total payment since we had so many issues.

Amber J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kesha H 
Évaluation :
5

Just keep doing what you’re doing that’s being friendly and knowledgeable

NAOMI S 
Évaluation :
1

Horrible service with the refund and return of trailers

EMMA P 
Évaluation :
5

Staff was great

RAUL S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL G 
Évaluation :
5

It was my daughter in-law boyfriend who dropped the rental he was primarily driver'. Thank you u haul, for bringing families together

JUAN N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAKENDREA F 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERIANA B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GLORIA G 
Évaluation :
1

Aucun

CLIFTON S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CORNELIA B 
Évaluation :
5

This young lady went out of her way to insure that I had the most current information. Extremely patient with me.

PATRICK M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CONNIE R 
Évaluation :
5

The ride was great and my service was even better

DEIDRE L 
Évaluation :
5

Lisa was great.

Tchenevia S 
Évaluation :
5

local daytime rental aok.

LAWRENCE W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell S 
Évaluation :
3

we thought we had a firm reservation. but did not recieve word that our rental was at pick-up location until hours before before pick-up time. very stress full

Jerry G 
Évaluation :
5

Owner/ operator very helpful and knowledgeable.

SUZZANNE I 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATASHIA J 
Évaluation :
5

I noticed the truck engine appeared to run hot (210 F°). It did not overheat that I could tell. It may be normal for this vehicle - I do not know for sure. I reported this when turned in. Otherwise, it was the best rentals I have had over the years.

JOSEPH S 
Évaluation :
3

Don't lie to him and say they going to get a refund if they bring the truck back in time before 5:00 the same day and they don't give me nothing.. and I put more than it was more than enough gas I filled it up the gas room 1/4 of a tank when I got it it's on full when I left it plus I clean no truck out myself

Jeanette P 
Évaluation :
5

So easy! The gentleman at check out and check in was so knowledgeable and friendly!

JASON N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATASHA H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobby H 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TONEY H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADELLE M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID H 
Évaluation :
3

Na

MARGIE G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VAN J 
Évaluation :
3

Add an additional attendant would improve the rating. The sole attendant was outside attending customers returning and picking up equipment while I waited inside to finish the paperwork to pick up my rental. The same thing happened when I returned the equipment. This time it was due to customers not following the attendants instruction to load a truck to be transported on a rented trailer in an adjacent empty parking lot. It was not what I would call busy either time I was there.

Alan K 
Évaluation :
5

Lisa was friendly, helpful, and provided excellent customer service!

JOE B 
Évaluation :
5

Well done.

David G 
Évaluation :
3

I recieved a truck with 0 % oil life remaining. In my experience with mechanics, that means this vehicle is being neglected, and not being maintained properly. I have an image i snapped after i noticed it pop up coming out of the gas station. Otherwise my experience was pleasant aside from not being able to get a regular pickup due to lack of availability.

JAMIE D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meagan D 
Évaluation :
5

The only issue I had was that the mirrors were too hard to turn. Everything else was great! Excellent customer service!!! I was well pleased!

CHARLOTTE B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTA R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNNY B 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CYNTHIA F 
Évaluation :
5

the lady who did eveeything for me was extremely kind, helpful and efficient. best uhaul experience ive ever had

NICHOLAS H 
Évaluation :
5

The GM all by herself gets 5 stars. She went out of her way to the the auto hauler and my truck in the same location. She taught me how to back w a trailer. I had to return once I was loaded bc the trailer straps weren't working. She fixed quickly and had my on me way. She was very nice thru it all.

CATHY C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN W 
Évaluation :
5

S.O.

Vashunda W  |  Expérience générale 
Évaluation :
2

I rented the trailer for 6 hours but didn’t get to use it and brought it back 2,5 later and was charged for it.

CHEY S 
Évaluation :
4

It was clean but I was worried about the check engine light being on. It would not go at times. I had to press harder on the petal. Otherwise, it did get the job done. Merci.

CYNTHIA F 
Évaluation :
4

Le client n'a pas laissé de commentaire.

REO G 
Évaluation :
4

My truck rear door was not able to close - didn't realize it until my truck was nearly full. No service providers available to fix it and took U-Haul Roadside nearly 2 hours to tell me this. They were going to get me a replacement, but that was going to take too long. So I drove the truck and my belongings with the rear door open to my new house 15 minutes away…the manager on site was super nice and helpful, just ridiculous that Roadside couldn't provide any assistance.

Benjamin M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shanon C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sylvia m 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LATEDRICK G 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL B 
Évaluation :
1

The cargo trailer I rented had a bad tire that vibrated so bad I didn't make it a mile before I turned and took it back to get a different one.When I got back to exchange it,it took over a hour to get it,My rental was supposed to be for 24hrs but somehow it got set at 6hrs.so I. Paid 39cash and they held another 39until return then after return I didn't get my 39back and they also charged my card 22.00...thats over 100 for a cargo rental...

JOSEPH P 
Évaluation :
5

Absolutely nothing, everything was great

COREY S 
Évaluation :
4

A very hard working lady at this location. She deserves some recognition and reward, especially days that she works by herself at this busy location!

CHARLES C 
Évaluation :
3

Ensure all instrumentation and lights are working. Have adequate help to avoid waiting 30 minutes with a pre reservation to pick up truck.

GUY W 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shanon C 
Évaluation :
4

Your app was useless

BILLIE B 
Évaluation :
3

When you try and call the Broadway office in Hattiesburg MS it very difficult to get through.

CERENA J 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terry C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIKA S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMMY B 
Évaluation :
3

Good Job by Uhaul overall. I have been to Some Much better. Such as one I rented from in Houston, Tx. I think this one is on the lower Echelon of U haul Quality of Service. Everyone seems to have an attitude with Paying Customers.

DAVID M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EVELYN R 
Évaluation :
4

Give paper checkout clearance the same as at the beginning.

BRIGGETTE T 
Évaluation :
1

Le client n'a pas laissé de commentaire.

CHAMALIS N 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALLEN C 
Évaluation :
5

Alert customers to the difficulty of returning a truck or trailer to the Hattiesburg MS Broadway Dr. location and suggest a safe route for returning the rental.

MICHAEL D 
Évaluation :
5

I think you could use the brochure with the different levels of towing to explain what is available for certain vehicles or have a reference for people to see their tow capacity. Otherwise perfect!

Anthony P 
Évaluation :
4

Great experience, Hay was awesome!

GUY W 
Évaluation :
4

I only needed the truck for a couple hours. I was told to park the adjacent parking lot. And when I got pack there was a sticker in windshield for a parking violation saying my tag was recorded and car could have been towed. And the workers told me I could park there.

MARCUS M 
Évaluation :
5

Excellent

DEBORA K 
Évaluation :
5

Every thing was excellent !

Cora M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamia D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony R 
Évaluation :
5

I always use this location in Hattiesburg. This location is very well managed. Dropped my trailer in less than 5 minutes.

PATRICK K 
Évaluation :
5

please DO NOT use support moving help just because they are ranked with 5 stars does not mean anything. Our movers were 3 hours late, didn't bring the equipment we were charged for, bent the side of a dryer, got into arguments while moving, wrapped a dresser in moving tape with NO moving blanket. and then called us for money for several days.

NICOLE W 
Évaluation :
5

Overall awesome experience.

TIMOTHY A 
Évaluation :
3

The truck that I rented was running like it's transmission was about to go out and the air didn't work. The worst part was that I only received $5 for a refund. I didn't understand why and the lady there did not give me a legitimate reason why I only got $5 dollars back out of $100 dollars. She couldn't tell me how many miles I went over or anything. This was my first and last time using u-haul in my life and it was the worst experience ever in my life.

ALEXANDRA H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA A 
Évaluation :
5

Great Experience and Wonderful Customer Service.

R3SM I  |  Expérience générale 
Évaluation :
4

Lisa and staff always professional and kind. Always busy. Which says a lot!

SUSAN T  |  Expérience générale 
Évaluation :
1

The storage unit was adequate at best but seriously worried about water and other damage. It was WAY OVER PRICED and they do not Pro rate if you need a partial month. We were limited with choices at the time, but I would look around as there are many BETTER options at better prices.

David M  |  Expérience générale 
Évaluation :
5

The workers were very helpful and friendly

Cynthia S  |  Premières impressions 
Évaluation :
3

Not fenced. Alarm system seems to be ignored at times. It is cost effective.

David G  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kim e  |  Expérience générale 
Évaluation :
5

I believe the people who answer the phone call and transfer the calls need to have an updated training . I was almost put in a bad situation due lack of information .I do believe the staff in the switch board needs the training so everyone can be on one accord . The customer are paying for it in the end . Also I think it's unsafe for any employer to be alone in a building after a certain time frame in the day . It's important to not only hear your customers needs but it's important to hear the employee . The employee is what make the company strive .

Takiyana H  |  Expérience générale 
Évaluation :
1

The fat white messed the key up in hattiesburg

Sophia B  |  Expérience générale 
Évaluation :
5

Nicest people I've met in a U-Haul facility

Angela B  |  Expérience générale 
Évaluation :
5

By far the nicest and prepared people I've met in the 3 other facilities I had to go through.

Angela B  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James F  |  Déménagement en ligne 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marilyn M  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

tyesha g  |  Expérience générale 
Évaluation :
5

I LOVE Everything about being there

vivian g  |  Premières impressions 
Évaluation :
1

My couches and other furniture was damaged in this storage unit due to humidity. So, no I will not recommend this unit to anyone. I will be leaving a review of my experience on your website.

Earica Y  |  Expérience générale 
Évaluation :
4

I had a very good experience renting from this location.

Christopher B  |  Expérience générale 
Évaluation :
3

Staff at desk were not the friendliest kind of standoffish

Stephen T  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

WILMA M  |  Expérience générale 
Évaluation :
4

I really like the guys who help me out with the trailer, his name was Joe.

Sylvia T  |  Premières impressions 
Évaluation :
5

I'm from New Orleans. I received quality service from The Uhaul in Mississippi on Broadway.

Sherry R  |  Expérience générale 
Évaluation :
5

I really appreciate all of your help and their generosity I would start something there again if I needed to because I had to storage and a real bad time in my life thank you guys so much for being so nice to me have a blessed day and

Julie M  |  Expérience générale 
Évaluation :
5

I was totally satisfied with the service.

Vivian H  |  Expérience générale 
Évaluation :
1

The CSR at the Broadway location in Hattiesburg, MS. was great! However the rest of my experience can be summed up as a NIGHTMARE. I reserved a 26 feet truck and a 10 x 40 x 10 storage unit with great confidence as I received my confirmation emails. But in reality, the truck reservation was changed to a different location, reconfirmed by email with a 7:30 a.m. pick up time even though the store did not open til 10:00 a.m. I had to drive 20 miles further to a location in Moselle, MS and wait for them to open. After loading the truck and going to my storage reservation at 1303 7th St., Hattiesburg, MS., I was informed that my reservation with a confirmed email was completely deleted from the U-Haul computer system. I was stuck with a gas guzzling truck with all of my possessions inside of it and no place to store my belongings. I was told that U-Haul was sorry and there was nothing else they could do. The CSR lady at Broadway became my hero by finding storage space, but I would have to rate my overall experience with U-Haul as a COMPLETE FAILURE!!!

Robert J  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jimmy M  |  Expérience générale 
Évaluation :
1

This was the WORST STORAGE FACILITY EVER!!!!! My unit was full of ROACHES. MY FURNITURE WAS DAMAGED FROM WATER. THE UP KEEP OF MY UNIT WAS INHABITABLE! I had to use Roach BOMBS FOR THREE WEEKS!

Anthony B  |  Expérience générale 
Évaluation :
3

The facility storage was spacious enough to hold all my belongings.

Tiawanna L  |  Expérience générale 
Évaluation :
4

Very efficient lady. Thank you Raven Barnes.

Carl C  |  Premières impressions 
Évaluation :
4

No additional comment

Pat E  |  Expérience générale 
Évaluation :
5

My experience at this Broadway location was awesome. Thank you, Raven and Brittany for all your hard work and keep up the great work cause I'll definitely be back for all my moving and storage needs.

Renet C  |  Expérience générale 
Évaluation :
5

Thanks, Raven Barnes for assisting with my storage needs. You and staff have provided top notch service when needed.. Sharon Anderson

LINDA A  |  Expérience générale 
Évaluation :
5

S.O.

kelly p  |  Expérience générale 
Évaluation :
5

Very pleased with entire shipping process.

Cynthia B  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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