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Manuel S.Customer Reviews for U-Haul Moving & Storage of Hattiesburg
Testimonials From Recent Customers
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Horrible customer service. Lady at checkout was very rude when we had any questions about the process. The process was not clearly laid out especially the return process. The mobile process was very glitchy. Will never use this location again. Overpriced. Was not able to return uhaul to a closer location. When I asked the manager about the locations she acted aggravated and preceded to tell us that we were registered to deliver it at the same location and she did nothing to explain the process or help.
Brayden R.Rude and unprofessional. I definitely wouldn't recommend!
Adrian A.New Van rental . Nice and clean still has that new vehicle Smel. Check in was fast. I will rent from again
LAMAR D.Joe and Lisa handled our return in Hattiesburg. Very smooth check in of the truck and trailer. Professional and friendly service. We will use U-Haul for our next move.
Donn M.Lisa and Joe were simply amazing. They went above and beyond in making the transaction as smooth as possible. They were so helpful and nice!
Abby L.I was sent there due to no 15' or 20' at requested location. I also requested a hand dolly and they had none.. Terrible experience
PHILIP V.Have updated truck availability.
Kandice C.I have used Uhal many times . This was by far the best experience ever!!
Fred S.Inside the office needed air conditioning. But that's all otherwise a great job!
Misty M.Trailer was very dirty inside and out. Staff was friendly, pleasant
Timothy M.Fast return is great!!!
ELLEN M.The personal at Broadway Dr were great...
Gary M.Other than the older black gentleman and the younger black girl most are rude and act you're interfering with their day and their name tags say owner. Unfortunate for me they were the only uhaul location in town with the trailer I needed otherwise I'd go somewhere else.
Douglas W.Fix the online check in. It was too many unresolved issues for me checking in. Had to go inside and wait in line anyway.
Afrika P.Aucun
Michael M.Easy in and out. Thanks!
John C.lisa , is always great, always willing to help We would definately tecommend them Way to go Lisa! Greatest manager ever
DANIEL L.The people who work at that location are the best!!! I can say it was a joy to work with
Theresa W.Nothing just continue to provide great service
TAMARKION B.All was just prepared for me.
Shannon C.Super friendly staff. Hook up was a breeze. In & out in no time. Merci!
JR C.The lady (Lisa) was rude, never smiled very straight forward, just plain rude.
Nicole R.EXCellent experience at this store. The manager and employees are always helpful. Truly a unique experience to find good service lately. THis store should be commended.
Jacob F.This location was great and helped me get the trailer backed into the space. Very nice people.
Jacquelyn M.Rien
Dan M.Can not be reached by telephone system rolls over to other states that can't assist you.
Elnora B.Make sure to check the equipment. We had a blow out and had to wait for road side assistance.
Rickey P.Lisa Hayes the manager didn't give us a fair rate on our round trip Uhaul instead of 40cents per mile we were charged 1,09 per mile. We asked how we can fix the mistake and she replied telling us there was nothing she could do for us. When we returned to drop off the employees tried their best to help our rate and there wasn't much they could do since it was put in wrong when Lisa Hayes that morning should have fixed the error earlier. Not satisfied at all!
Harry G.Every time there is a computer glitch. Work on tech, so customers will have a much easier experience.
Jaon W.Poor customer service
JACK K.You need to have better communication with the customer
willie M.The lady from customer service is rude as hell don't know how to talk to people get more courteous people
quenshay H.Very quick and efficient check In process. The worker was helpful.
William G.Great service
DENNIS R.The representatives were rude and unpleasant, they had nasty attitudes towards customers in line ahead of me. They made the entire facility feel unwelcoming. I've never experienced such poor customer service before. The man and woman both in the facility either need better customer service training or find a job where they do not have to work with assisting others. This was the most horrible experience hands down.
DIAMOND S.The wait time was major. I over filled the gas tank about 20.00. No kind of refund. The lines were long and the guy that waited on me needed a chill pill. I guess everyone was having a very busy & frustrating day. That's how it goes working with the public.
Dorothy S.I was served quickly and with respect. Don't know what more one could ask!
David R.Everything good!
RODNEY D.Everything was perfect
Anitra A.Location and the associate working there was fine. The equipment is just old and tired. The driver door wouldn't close right and shifting gears was labored. It took longer than, in my opinion, to shift from 2nd to 3rd. This added to the high fuel consumption. Also, the $29 a day rental is great until u add the 0,71 cents per mile. My $29 a day rental ended up being with fuel costs $143! For a one day local rental that is not cost effective.
JON M.Well organized yard. Very professional
JAmed W.Be very truthful! Make sure you all tell everything about your policy. The white lady never told us if we don't bring the truck back at a certain time than they will charge us another day. This was so unprofessional. Cause a big confusion..
Qwaisha R.Talk to the guy that works there. He was in a bad mud and was not very respectful.
CRAIG C.The young woman that manages the location is without a doubt the best customer service I have experienced lately. It is rare to find someone that manages well and she should be recognized and rewarded. It makes a typically annoying experience much better when the place is well run.
Jacob F.Work with U-haul to provide military personnel with "expired" licenses a way to rent vehicles.
Valerie M.Received a call demanding the trailer. Not nice.
LEWIS G.Very efficient and prompt. Very professional.
TAMMY S.none
MARLENE N.I really like the guys who help me out with the trailer, his name was Joe.
Sylvia T. | Premières impressionsI'm from New Orleans. I received quality service from The Uhaul in Mississippi on Broadway.
Sherry R. | Expérience généraleI really appreciate all of your help and their generosity I would start something there again if I needed to because I had to storage and a real bad time in my life thank you guys so much for being so nice to me have a blessed day and
Julie M. | Expérience généraleI was totally satisfied with the service.
Vivian H. | Expérience généraleThe CSR at the Broadway location in Hattiesburg, MS. was great! However the rest of my experience can be summed up as a NIGHTMARE. I reserved a 26 feet truck and a 10 x 40 x 10 storage unit with great confidence as I received my confirmation emails. But in reality, the truck reservation was changed to a different location, reconfirmed by email with a 7:30 a.m. pick up time even though the store did not open til 10:00 a.m. I had to drive 20 miles further to a location in Moselle, MS and wait for them to open. After loading the truck and going to my storage reservation at 1303 7th St., Hattiesburg, MS., I was informed that my reservation with a confirmed email was completely deleted from the U-Haul computer system. I was stuck with a gas guzzling truck with all of my possessions inside of it and no place to store my belongings. I was told that U-Haul was sorry and there was nothing else they could do. The CSR lady at Broadway became my hero by finding storage space, but I would have to rate my overall experience with U-Haul as a COMPLETE FAILURE!!!
Robert J. | Premières impressionsThis was the WORST STORAGE FACILITY EVER!!!!! My unit was full of ROACHES. MY FURNITURE WAS DAMAGED FROM WATER. THE UP KEEP OF MY UNIT WAS INHABITABLE! I had to use Roach BOMBS FOR THREE WEEKS!
Anthony B. | Expérience généraleThe facility storage was spacious enough to hold all my belongings.
Tiawanna L. | Expérience généraleVery efficient lady. Thank you Raven Barnes.
Carl C. | Premières impressionsNo additional comment
Pat E. | Expérience généraleMy experience at this Broadway location was awesome. Thank you, Raven and Brittany for all your hard work and keep up the great work cause I'll definitely be back for all my moving and storage needs.
Renet C. | Expérience généraleThanks, Raven Barnes for assisting with my storage needs. You and staff have provided top notch service when needed.. Sharon Anderson
LINDA A. | Expérience généraleS.O.
kelly p. | Expérience généraleVery pleased with entire shipping process.
Cynthia B. | Expérience générale