Customer Reviews for U-Haul Moving & Storage of Hattiesburg

Évaluation :

1

I stopped in before to reserve a trailer and made a reservation so i would not have to waste time.When I went to pick up trailer a young man said no problem lets hook it up well, he had no clue and began using the computer to get me going that took 20-25 minutes, then this lady who works for uhaul came in to help this man a additional 15-20 minutes were wasted, finally hooking up the trailer took another 10 minutes all toll I spent 50minutes to rent a 14,95 trailer. I get 50 000 dollar cars at enterprise in 5minutes or less. This made me late I missed my scheduled meeting and lost my reason and help to travel over 100 miles to pick up something. When I returned another man met me outside and explained how my rent was screwed up and was set up with a 4hrs rental not the two days I reserved it for . luckily the older man was nice and explained the problem and took care of it. I will only deal with the older man if I have to rent again. I lost time and opportunity because the first man was not trained properly. This was not a good experience and will not forget it. jim delery

Évaluation :

4

Friendly personnel good equipment well maintained

Évaluation :

2

Need more than 1 employee working.

Évaluation :

5

Not a thing....your staff is courteous and helpful and your vehicles are well maintained and comfortable( we rented a cargo van)

Évaluation :

4

Good clean place

Évaluation :

1

First, you can probably check in on the customer service quality that your employees may not possess. My boyfriend and I usually use U-haul instead of Penske because we've always had great service and no problems at the location on W 7th street. This was our first and LAST time going to the location on Broadway. When we walked in the door, no one was there. We waited for about 7 minutes until finally someone walked in (with an attitude) and asked us were we retrieving a truck. I told her no, the 7th street location made a reservation for us. She rolled her eyes and said “I bet they did, they always do that and We probably don't even have it here either. I bet that didn't check that.” Not only did we have an entire debate on whether we could get the truck or not, we were rushed because she was ready to get off of work and there were people coming in to drop off trucks. The most upsetting part of the entire experience is that I was forced to take the insurance and pay the fee because the lady told me that it's not optional unless she can call my insurance company and verify that my insurance covered the can. Well you can't call an insurance company at 6:00 at night. That is unacceptable, especially when I pay for Insurance that covers anything so that I don't have to purchase it elsewhere. I guarantee you from this point out, if the other location I normally go to is out of inventory, I will be taking my business elsewhere because I'll never go back to the Broadway location.

Évaluation :

1

The CSR at the Broadway location in Hattiesburg, MS. was great! However the rest of my experience can be summed up as a NIGHTMARE. I reserved a 26 feet truck and a 10 x 40 x 10 storage unit with great confidence as I received my confirmation emails. But in reality, the truck reservation was changed to a different location, reconfirmed by email with a 7:30 a.m. pick up time even though the store did not open til 10:00 a.m. I had to drive 20 miles further to a location in Moselle, MS and wait for them to open. After loading the truck and going to my storage reservation at 1303 7th St., Hattiesburg, MS., I was informed that my reservation with a confirmed email was completely deleted from the U-Haul computer system. I was stuck with a gas guzzling truck with all of my possessions inside of it and no place to store my belongings. I was told that U-Haul was sorry and there was nothing else they could do. The CSR lady at Broadway became my hero by finding storage space, but I would have to rate my overall experience with U-Haul as a COMPLETE FAILURE!!!

Évaluation :

3

They were too busy to help me unhook the trailer

Évaluation :

4

After a stressful week, the staff at this location were so helpful and patient. I really appreciated their kindness.

Évaluation :

3

The truck I received had lots and lots of roaches! I had to fumigate it before I could use it!

Évaluation :

5

courteous and friendly staff

Évaluation :

3

There was something spilled down the cup holders. There was a dolly and moving pads in the truck... noone told us that if we used it there was a charge... There should have been a tag or something to let us know... thought it was a shady way to get a couple extra bucks...

Évaluation :

2

Only had one person working the desk with a lot of customers so it was very very slow

Évaluation :

5

Miserable weather but he work right through it Mike sins

Évaluation :

2

Received a phone call two days after I turned in the trailer asking me when I was going to turn it in. Not sure how they did not know it was there since I checked it in two days earlier with the same uhaul employee that called.

Évaluation :

3

Like everywhere else gotta get more people that are willing to work 💪it's terrible when you have to work the crap out of one person maybe everyone wasn't raised up like me I had to work and still do it didn't kill me way too many silver spoons left in these young women and men's mouths then again that just might be the way I think

Évaluation :

1

My mileage on the website was wrong. I returned the truck with 7717 miles. But it wouldn't accept it. But I remember this wasn't the truck I was supposed to have. They had to give me a new one because my truck I reserved wasn't back after I waiting 2 hours. My new paper said 90370 miles. And I drove 197-200 miles so I put 90570 miles when I dropped it off. I don't know how this happened but I don't know how to fix it. Hope this doesn't mess anything up, thanks in advance for the help

Évaluation :

3

Maybe a little more cheery personality for the costumers that are returning equipment. Most of us that are returning equipment are most likely overwelmed after driving for hours or have been moving all day. And a little how was your trip or hope you have a good day does help.

Évaluation :

4

Would be helpful to customers and employees to have.2 people working in the office, especially on Fri thru Sun.

Évaluation :

5

Everyone was very nice and helpful!!

Évaluation :

1

This location needs to be evaluated. I have NEVER had an experience so bad at uHaul and ww moved so many times when I lived at home. The clerk was so unprofessional and rude. She tried to charge me for an extra day when we were told it's the same price whether same day or 24 hours. Also I filled the tank more than 3/4 because the gauge wasn't moving as I had it turned to watch for 3/4 and I simply asked the clerk would I get a credit back and she rudely said no didn't try to hear me nor explain. And my morning greeting from her was a rude I will meet you at the truck and no firm if professionalism.. not even a hello. HORRIBLE ACTIONS by her. Very upsetting at 8am.

Évaluation :

5

The staff was very busy but kept me informed during my wait. I understood everything that was going on. When my turn came the staff did everything to make sure my needs were met! I could not be more pleased. Merci.

Évaluation :

4

S.O.

Évaluation :

4

Everything was nice and clean but the rental truck had a really bad oder

Évaluation :

5

The cheerful service was from more than one personnel. Team is awesome!

Évaluation :

5

Great service

Évaluation :

1

The manager at this location (Lisa Hayes) is very rude to not only me but everyone that comes in there.. I live right down the street and I will drive across town from now on to get my propane and rent trucks. There is NO excuse for how she treats people!!! Someone should fire her!!!!!

Évaluation :

1

Y'all need to get friendlier staff members over there

Évaluation :

2

I got very little assistance with securing my car to the tow dolly. Consequently, the front skirt/bumper was damaged and is irreparably loose. The instructions online said that my car would be inspected before being placed on the dolly. It gave me the false impression that a professional would be overseeing the loading of the tow dolly. For future customers, it is imperative that you offer more assistance with tow dollies. And hire more people! Geeze, the lady that did assist me was heavily overworked!

Évaluation :

3

The man that helped was super sweet. The lady at the counter was a little rude. A couple moved over and no one was saying anything so i began to speak she said i am still helping them. i'm on the phone. she could have been a bit nicer. no one was saying anything and the couple had moved over to the other side like they were finished.

Évaluation :

3

It's a good enough site. TRASHY location, not Uhauls fault, unless you are into drugs or hookers. Then go for it.

Évaluation :

5

Fast customer service. Will definitely work with ya in patient manner.

Évaluation :

5

Check in and out was very easy. Joe completed my check in and it was fast and efficient!

Évaluation :

1

the staff are totally unprofessional & not trained to perform their job. they charged over 600 $and has no clue how to resolve this, total waste of time its better you shut the stores rather than scamming customers this has to stop now, i want all the refunds with refund authorization emailed to me before noon today

Évaluation :

5

Well one time i reserved a truck at a store and had to go to another store to get rental and had to pay more for gas and milage

Évaluation :

5

Pay us some money back because we put gas in there

Évaluation :

1

Hattiesburg location was very unfriendly, dirty, and smelled of marijuana. They tried to rent me a damaged trailer. Until I refused and said I was going a long way threw several states and did not trust the broke hitch, then they finally swapped for another trailer. Undamaged trailer did fine and worked perfectly. Upon my arrival to Tennessee I was told the location to return was not excepting u-haul trailers and had to go to a second location. This being the first time ever renting from U-haul I was concerned of extra charge for not dropping the trailer at the original location. Upon arrival of second location I was greeted with a smile, he was very helpful and explained that he would take care of everything. I will get from that location again!!

Évaluation :

1

An older woman was rude took deposit then the next day she lied saying they dont take deposits

Évaluation :

5

The lady who helped and checked me out when picking up the uhaul was amazing. She was were polite, professional, and explained everything in detail. I wish I could remember her name but I forgot it.

Évaluation :

5

Nothing needs to be changed. Everything was pleasant. Thanks for the great customer service.

Évaluation :

5

Great customer service!

Évaluation :

5

relax Covid masking

Évaluation :

2

Having patience with your customers will catapult your business even further.

Évaluation :

5

The person that assisted me when I picked up and returned the equipment was very helpful and let me know how much he appreciated my business.

Évaluation :

2

I was charged 10 dollars a day for insurance I didn't want.

Évaluation :

2

Better customer service from the employees.

Évaluation :

3

The drop location is fine but the service offered by the U-Haul customer service is too bad and pathetic. Call me for more details.

Évaluation :

5

I've done business with this location a few times. Their work and service is always great.

Évaluation :

5

The gentleman that checked our rental was very professional great job

Évaluation :

1

Your employee was less than hospitable . Came across very abrupt and rude . Further the online information was less than helpful . We reserved a 26ft truck which we later ( day before move that you had scheduled for three hours away which obviously was not feasible . So then we were charged 504 verses 364 because we had to use a smaller truck and trailer . There was zero consistency or reliably . I was incredibly disappointed in the overall service. The positive is that the truck ran very smoothly snd was in good condition.

Évaluation :

2

Everything with the U-Haul was good until I refueled it and the gas needle would not show a full tank and that's how it was when I picked it up so I was charged for 4 or 5 gallons at 4$ a gallon when I returned it

Évaluation :

5

I got the uhaul it was on 3/8. I have the picture to prove it. I filled it up to 1/2 . Why did I have to fill it up to 5/8 if it wasn't on 5/8 when I got the uhaul. That seems unfair. Everything else was great at this location even the employee was fast and very nice. They lie was 21,96 extra taken off my credit card for the gas. I don't feel that is right

Évaluation :

5

Front desk lady had a lil attitude!!

Évaluation :

5

The man that checked me in on 1/5/21 noted that the van that had been assigned to me was not clean so he reassigned me one that was clean. I think that showed me he represented this company in a very professional manner and I would recommend this Uhaul.

Évaluation :

1

This was the WORST STORAGE FACILITY EVER!!!!! My unit was full of ROACHES. MY FURNITURE WAS DAMAGED FROM WATER. THE UP KEEP OF MY UNIT WAS INHABITABLE! I had to use Roach BOMBS FOR THREE WEEKS!

Évaluation :

3

The facility storage was spacious enough to hold all my belongings.

Évaluation :

4

Very efficient lady. Thank you Raven Barnes.

Évaluation :

4

No additional comment

Évaluation :

5

My experience at this Broadway location was awesome. Thank you, Raven and Brittany for all your hard work and keep up the great work cause I'll definitely be back for all my moving and storage needs.

Évaluation :

5

Thanks, Raven Barnes for assisting with my storage needs. You and staff have provided top notch service when needed.. Sharon Anderson

Évaluation :

5

S.O.