Customer Reviews for U-Haul Moving & Storage of Jamaica

3521 évaluations

168-11 Douglas Ave   Jamaica, NY 11433
(One block north of Liberty Ave and one block east of Merrick Blvd on 168th)

(718) 690-3674

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(718) 690-3674

168-11 Douglas Ave
Jamaica, NY 11433
(One block north of Liberty Ave and one block east of Merrick Blvd on 168th)

Services dans cet établissement :

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Your insurance and cleaning charges are very high 50,00 $ just to clean the rear inside for your vehicle

RAJK S. 
Évaluation :
3

The agent was on the phone while I was trying to make the transaction.I had to remind him that he can text on the phone later when he is finish working

Nicole S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chandanie R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOHAMMED B. 
Évaluation :
1

no good

MARIO P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BICKLEYBILLIE BU B. 
Évaluation :
3

At the Douglas station the employees had very nasty attitude

JOSEL P. 
Évaluation :
5

S.O.

ALSTON C. 
Évaluation :
5

Nothing. Everything went smooth

ALTON JR M. 
Évaluation :
4

Truck definitely needed work done to it. Not happy with that. Maintenance work in specific. Inside was clean. Inside was good. Truck did not run well.

TEJINDER S. 
Évaluation :
5

Very pleased with the efficiency of the service.

MARKANTHONY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Domingo R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHUNILALL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sungsu K. 
Évaluation :
1

Their customer service was horrible. One employee told me to wait in the truck and she would bring the equipment. 15 minutes later she was inside helping other customers and told me to meet a different employee in the back. After walking half a block I come back and tell her no one was there. The guy was at the entrance....I was there over an hour to pick up a reservation. It shouldn't take that long.

STACEYM C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JRBENJAMIN P. 
Évaluation :
1

i took the vehicle back clean and was charge 60 $cleaning fee

NIZAM A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCINSTANISLAW N. 
Évaluation :
1

You guys are bullshit. Said something and did something else!!! Wtf!!!

SHARIFULISLAM P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Md I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSUENEMIAS C. 
Évaluation :
3

Trailer needed a bit more maintenance, was vibrating around 55 mph on the highway. And the uhaul needs more customer service representatives the line was out of the door. Other than that a good experience

Christian H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KHEMNARINEU S. 
Évaluation :
5

Nice cervice

GAZI FAIZUR R. 
Évaluation :
1

The 10 feet truck I requested was not brought to me. The store person asked me to pick up myself from another parking lot and gave me the key. Also, since it rained heavily in the morning, the parking lot was flooded and I asked one of the guys to help me get the van because it was parked in the flooded area of the lot. He refused to help.

MEER FARHAN IBN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIRITP P. 
Évaluation :
5

Great service and great interactions.

Pete C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILBEROSWALDO P. 
Évaluation :
2

The wait for picking up the vehicle even with a reservation was over 30 minutes and the drop-off process was also long. There was NO ONE outside or available when you drop off the vehicle, and you're left sitting there with NO assistance.

Lisamarie G. 
Évaluation :
3

Shorten the hours you have to wait even if you have reservations. It should be a line for people who have reservations and a line for people who do not. We Were on the line for 2 hours waiting and we had reservations.

Antina J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOHAMEDRAIAZ B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Venice R. 
Évaluation :
2

The place could be more welcoming, friendly and organised.

Muhammad I. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHRISTIANV T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GURWINDER S. 
Évaluation :
1

I was not able to move into the storage unit! The access code to the entry doors did not work and once I got help from security the storage unit had a lock on it! We sent hours trying to get online help and finally gave up. We needed to storage boxes immediately because we were moving out that day. We never got access to the unit.

Jackie G.  |  Online Move In 
Évaluation :
3

Better response to customer queries And customer experience

BRIANK W R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERROLL G. 
Évaluation :
3

The Van that I rented was horrible. Too overused to be on the road. Not roadworthy. I thought it was gonna break down on the highway as the exhaust never stopped backfiring. It was an awful experience with the Van.

BLESSINGAYIBIOWU D. 
Évaluation :
4

They take too long to look after one customer plzzz to work on that but otherwise everything is ok

ROBERTRICHARD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARIFUDDIN A. 
Évaluation :
5

They are easy to access friendly great experience

Manolo P. 
Évaluation :
4

Do not charge 20 $processing fee bc someone forget to mention they would be returning the vehicle beyond the scheduled time. I returned the vehicle intact & with more fuel than i drove out with.

ALFREDVICTOR B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ileta S. 
Évaluation :
1

Uhaul need to Have a knowledgeable person to Speak all instructions clearly and explain the procedures for renting and returning the equipment and mention all fees and taxes.. We were told the lots are open 24/7 but they fail to inform us that the return has to be completed on our phone. We had no idea what to do. We had no paperwork from them to look at. I would not recommend this company

MAHAUDEEN K. 
Évaluation :
4

Fix the intercoms on the 3rd floor, so when we do reach out in emergency we can actually speak to someone! Also, put in toilet paper in those bathrooms!!¡

NEOKOROR A. 
Évaluation :
4

Waiting time should be shorter being that everyone has appointments

ELI V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

EBONYA R. 
Évaluation :
5

Nothing to is good so far

JOSEPH G. 
Évaluation :
3

The van was extremely shaky and the right side mirror would not stay in place.

ANNMARIEM Y. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KERN M. 
Évaluation :
5

Great service. Friendly staff.

Antony M. 
Évaluation :
5

Très bien

SURINDER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN R. 
Évaluation :
1

Customer service at this location was horrible the personnel didn't even bother giving me the right and fill information and didn't even bother to sow me which van was it, mind you this was my first rental in U-Haul

JIMMY M. 
Évaluation :
2

Truck share 24/7 was not ready the night before. When I arrived upon their opening they were unapologetic. When I got home with the truck the dolly and blankets were not in the truck as I had ordered. U-Haul customer service was very nice on the phone but only after waiting on hold for over 30 min on two separate calls. Not reliable.

KATEL T. 
Évaluation :
4

I would recommend that you have 1 way service at all time. I was unhappy that I had to drive back from New Jersey to New York to return back the truck.

JOLEEND T. 
Évaluation :
3

Truck wasn't clean and l got charged for it WRONG MOVE

OSWALD A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Keisha M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOWEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAULM B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MUNNYRAM T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EVERTON H. 
Évaluation :
5

When returning vehicle that parlinh a N d V drop Hogg vehicle is. Hidiciousd I spent 1?hr driving around locating fwhere to leave three truck

PAULAMECHELLE L. 
Évaluation :
1

No good

TANVIR H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PRINZWAYNE P. 
Évaluation :
5

The waiting time sometimes can be too long.

TAMICAKEZIA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MYRNAALETHA W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fritz M. 
Évaluation :
1

Over charged me over a car they gave me dirty.

JOSELUIS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raul B. 
Évaluation :
1

They charged me an extra 74 dollars 2 times after they charged me for the rental and equipment for no reason talking about its a hold on my money but for what if i didnt even get nothing that cost 74 dollars twice at that

ALONZO Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AFRAZ M. 
Évaluation :
2

They charged me for a utility dolly which they never gave me, and even when I spoke to the worker who was handling my return, he kept sending me to a different individual who “yes” me to death, but didn't remove it from my bill. The first truck I received was dirty, and the passenger side wind shield wiper wasn't working (yes it was raining). Took 19 minutes to get a 2nd truck.

JOHNR G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOVIEDWARD S. 
Évaluation :
5

I loved my experience with one of the coworkers. I had left an important item in the truck and he went out of his way to help me. I really appreciated it and it was a great service.

KHAN N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin B. 
Évaluation :
3

It took longer than expected to find my reservation. I was assigned a locker that was occupied.

Ade O.  |  Premières impressions 
Évaluation :
5

Very pleased overall, staff were friendly. I will recommended family and friends. Thank you all

Clifton Price L. 
Évaluation :
5

Customer service. Need more professionalism.

JOELABENDEGO C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DEOCHAND T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Raide H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSEMARLINE M. 
Évaluation :
5

Awesome

IBRAHIMAM S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dennis L. 
Évaluation :
2

Truck was good, the attention wasnt to good

ISMAELALEJANDRO N. 
Évaluation :
3

Location is clean & well lite. Not the best neighborhood at 11PM. Gun shots going off in area.

LIONEL L. 
Évaluation :
1

i got there at 9 they told me they were not renting because the plow hasn't gotten there so come back at 11 i went back at 11 & they told me they were not renting because the plow did not come. there was a guy there w a snow blower & he only cleared out a very small area & then disappeared and wasn't seen the entire time i was there. i asked the manager melessa if we shoveled out the truck can we rent it because i had taken 3 cabs that day since they told me to come back & she said sure while she continued to do nothing but be on her phone. another customer was also shoveling their own truck out meanwhile like i said not one other employee was shoveling. when he got the snow removed from the van out she got the van stuck & then we had to again shovel out more snow & get the van out ourselves. once we did that the truck i was going to remove straight forward she got into it & started to reverse it & also get it in an even worse position than it already was although she saw we were shoveling the front of it to remove it that way. it took an hour for 3 customers to shovel out the trucks while no help from actual employees.

JANELY C. 
Évaluation :
4

I could recommend it, yes, but I would like them to change to a young lady who has a horrible attitude and shows little kindness to customers who go in search of a paid service that is not free. the rest everything is very well thanks.

FRANK N. 
Évaluation :
3

Have the manpower required to run such a location. I waited for over a half hour for assistance.

UNDERSTANDINGALL S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TODDP G. 
Évaluation :
1

Staff didn’t give me key or unlock the lock from my storage unit, I’m stuck in the middle of a snow storm with my stuff in the u haul truck

kurt w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENNIET A. 
Évaluation :
4

Bad costumer service

Hamlet H. 
Évaluation :
5

Nice

FORHAD H. 
Évaluation :
4

Great staff, especially the young men that work outside with the giving and receiving of trucks and equipment. They were extremely helpful and courteous.

James U.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MOHAMMEDF H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ji K. 
Évaluation :
4

I think you can/should improve off- hour customer service over phone. I watched two customers facing difficulties to drop-off in off-hour. They were trying to talk to a representative over phone but it was taking too long to have one

Yeasin A. 
Évaluation :
1

Customer service is so poor.

SARWAR M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATEQUONN B.  |  Expérience générale 
Évaluation :
5

Let the patron use the Bathroom when she is a Senior !!

JEANK K. 
Évaluation :
5

Keep on doing what you are doing. It works.

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYSZARD G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

DHANRAJ B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAVID D. 
Évaluation :
4

We had this reservation #:22491761 Pick Up Location: Liberty Auto Center Inc 149-12 97th Ave Jamaica, NY 11435 Date & Time: Monday, January 25, 2021 at 9:30 AM, but this location is unclean , no one was available to communicate with us, we waited because we for told he went on a errands to pick up materials and when he was contacted he informed us we have to go to another location because the computers are not working, I saw all the bad reviews online but I was going to give him a chance but my experience how does U-Haul continue to allow this site to continue to provide unprofessional services and inconvenience customers..I'm going to post a review on that location.

CHERISECHANTEL D. 
Évaluation :
1

I cleaned my storage at the beginning of December and called the same day to your 1800 number to let you know storage is empty for no more charges and you can track that call ... after that they charged me twice even with a late fee... Didn't understand why if I had automated payment. They call me early January to confirm storage was closed I say yes and ask to please verify my late fee and extra charge to be refunded ... She said someone would call me back and nobody did... I call to your customer service trying to solve that and same thing happened never called me back... they called me yesterday from storage location 1/21 and the representative was rude and even hang up the phone on me cause I was asking about the extra charges you made to my account... SO NO I WOULD NEVER RECOMMEND UHUAL TO NO ONE

Edson R.  |  Expérience générale 
Évaluation :
4

I have had other storage before, but this was a bit more pleasant to do business with. My only problem was long hold for customer service. Thanks guys.

Andrea J.  |  Expérience générale 
Évaluation :
3

It takes a long time to go up to the rooms. The loading area is very tight and easy to get boxed in.

MARKA W.  |  Expérience générale 
Évaluation :
5

Monica outstanding

TIM A.  |  Expérience générale 
Évaluation :
5

Melissa thank you for great customer service. I was surprised that moving was made more pleasant from you and your staff! Merci.

IAIN J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

natasha r.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CURTIS J.  |  Expérience générale 
Évaluation :
5

The staff were very professional and helpful, and also friendly

Gilberte J.  |  Expérience générale 
Évaluation :
4

The only reason why I couldn't say "Excellent" on my overall rating of the U-Haul Storage facility at this particular location is that there is just one problem that I had with the place. The problem is that they have these extremely loud, ear-piercing alarms that keep going off intermittently at that place.. The sound of those alarms are so shrill and so terrible that prolonged exposure to them would most certainly damage a person's ear-drums. The elevators are of a type that I've never seen before; they're like something from a previous age of man's existence on this planet, and the elevators themselves are wired to set off a horrible super-shrill, ear-drum piercing alarm that goes off for a few seconds while the doors are closing. So this is my only complaint about the place. I would recommend that they install modern elevators, and then relegate all those annoying and quite frankly, extremely unhealthy alarms to the after 10:00 PM over-night hours. I say those alarms are unhealthy because of the potential damage they can cause to a person's nerves and ear-drums, and maybe even the brains too, to a certain extent, when a person has to be there working and packing for 3 hours or more. So I think they should set the alarms to go off after 10:00 PM at night, which would be the "after hours" time period, so that people who come in there to do work in their units in the daytime can have peace & quiet, and be able to return home with the healthy nerves, brains, and ear-drums that they came in with. So apart from this one thing concerning the terrible noise of those alarms, everything else about this Storage Facility is WONDERFUL!

Elizabeth J.  |  Expérience générale 
Évaluation :
2

Merci

Jayne L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

enmanuel m.  |  Expérience générale 
Évaluation :
1

I will never recommend or do business with this location ever again. The location manager spoke to me like a pig. Someone needs to do something about her like replace her with someone nicer and knows how to speak to customers.

Suedulari S.  |  Expérience générale 
Évaluation :
2

If I knew I would receive such poor service from the staff and the manager I would have took my Money and business elsewhere!

TeJim G.  |  Premières impressions 
Évaluation :
5

I am an existing customer . Couldn't have been more satisfied with Rosemary service.friendly and helpful .even though I was rushing her after having to wait so long on that phone.good customer service rosemary need more like you.

Theresa L.  |  Premières impressions 
Évaluation :
5

very professional staff

Harold L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adarrelya P.  |  Expérience générale 
Évaluation :
5

The staff that helped me with my storage unit was pleasant and helpful

kenneth b.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Suedulari S.  |  Premières impressions 
Évaluation :
3

Front desk staffing on a weekend can be worked on. There was only one staff attending to a long queue of people including those with minor issues. Visited during the week and thought it was because of the week day.

Nicholas E.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

stephanie m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa S.  |  Premières impressions 
Évaluation :
4

I would have provided 5 stars if there was more than one customer service representative at the window to prevent long lines and if the AC actually worked because it is what I paid for except did not receive AC on any of the floors except the main floor. Additional cost should instead be refunded to clients who paid for that feature.

Aleah G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leonard W.  |  Expérience générale 
Évaluation :
5

They staff was very helpful

Nick R.  |  Expérience générale 
Évaluation :
3

Good service

TARIQUN N.  |  Expérience générale 
Évaluation :
5

"I was very comfortable with the facilities except for the bathroom in the units area,it is always nasty and no hand soap;I do not blame the workers for all of it; but you still did not do your part! Thank you and may God bless your business in every area that he knows how."

ANN MARIE G.  |  Expérience générale 
Évaluation :
5

everyone was Amazing

MARILYNA A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vishwanauth R.  |  Expérience générale 
Évaluation :
5

U-Haul Jamaica Nyc have figured out what many needs to take a page from. The dedication to their jobs, and the calm listening voices of the staff, exemplifies professionalism.

VADEN R.  |  Expérience générale 
Évaluation :
2

Charles Hampton is useless, he does not listen, I ordered boxed online and he could not find where they were. I had to request a refund. Melissa Toussaint DOES NOT know how to talk to customers she needs training. I met Darnell Gore twice he help me out and made suggestions as to what I should do even though I had to rent on two separate days and paid a little more he was EXTREMELY helpful polite and even smile, nice guy, right business attitude, he is who your company needs. He saved the day TWICE.

VADEN R.  |  Premières impressions 
Évaluation :
5

I never have a issue besides the long lines may need more employees inside to help out. Over all everything is great manager always helps and multi task by helping the employees when help is needed.

Shanay W.  |  Expérience générale 
Évaluation :
5

Very convient clean well lighted and safe cameras.Thankyou greatly apreciated

Lisa T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheikh I.  |  Premières impressions 
Évaluation :
4

No complaints. Staff was quite professional (though understaffed?)

Leslie L.  |  Expérience générale 
Évaluation :
5

I would recommend u-haul for the services it provides in store and online to assist you with your moving or storage needs.

iris h.  |  Expérience générale 
Évaluation :
1

I moved out and u haul staff are still taking money out of my account. The cleaning lady that works on Friday is such a dear and she keeps the facility clean and is very helpful.

Collette J.  |  Expérience générale 
Évaluation :
5

Everything was excellent, from the staff to the facility. Smooth experience 

Heidy Nicole L.  |  Expérience générale 
Évaluation :
5

I was happy with my choice to store with U-Haul. The price was reasonable and I had easy access I and out of the facility. I would use them again.

Linda K.  |  Expérience générale 
Évaluation :
5

Great I’ve used this storage facility twice and would recommend it to everyone thanks again

Samuel S.  |  Expérience générale 
Évaluation :
4

The staff is usually very friendly and helpful. I've never had an issue with the facility except for earlier this year. Overall my experience has been good.

SERITA J.  |  Expérience générale 
Évaluation :
5

Both my move in and move out was effortless. The staff was very accommodating and helpful. Thanks

Shawn B.  |  Expérience générale 
Évaluation :
5

This storage's team is professional, friendly and helpful. I appreciate they support. Summarizing, they are the best team.

Jose D.  |  Premières impressions 
Évaluation :
5

The staff and worked with me in helping me keep my unit secure. Very understanding caring And crew of people here.. thank you all

Denise R.  |  Expérience générale 
Évaluation :
5

Great Service

FLOYD M.  |  Expérience générale 
Évaluation :
5

Very present and helpful staff and management. Seems like a well-run ship.

James C.  |  Premières impressions 
Évaluation :
5

Satisfaction

Valentin B.  |  Expérience générale 
Évaluation :
5

The staff was very accommodating and helpful.

ANNETTE G.  |  Expérience générale 
Évaluation :
4

For someone who usually asks a lot of questions, the staff did not mind addressing them. My only feedback is parking availability for customers who are moving in or out of the storage space.

Jovan B.  |  Expérience générale 
Évaluation :
5

Thanks for your service will be back

Deloris C.  |  Expérience générale 
Évaluation :
5

The staff at the Douglas Avenue location were courteous and very helpful to obtain a storage unit that can accommodate all of the furniture and items needed to be stored.

iris h.  |  Premières impressions 
Évaluation :
5

Everyone I encountered from the time I walked in until the morning return was excellent and extremely helpful. I couldn't ask for more helpful and friendly caring staff members. I was treated great

Denise R.  |  Premières impressions 
Évaluation :
1

the customer service is poor when i came in i waited for one hour to move in because they couldnt find the right storage size for us and also the access card always said access denied

Maryjane S.  |  Premières impressions 
Évaluation :
4

There was only 2 persons working, the wait was long. However, the service from Elizabeth was excellent. She made a difficult day so much better. Thanks

Shawn B.  |  Premières impressions 
Évaluation :
1

I was surprised in the lack of staff and the long wait times. I was able to make a reservation fro a truck and storage. The storage container assigned was filled which caused a delay with unloading.

Valerie A.  |  Premières impressions 
Évaluation :
5

Thoroughly professional. All staff is courteous and helpful.

GENEVIEVE P.  |  Expérience générale 
Évaluation :
5

I have been renting at this U-Haul facility for about four years it's pricing is very affordable and reasonable they have excellent and professional customer service. I recommend to all

EVETTE S.  |  Expérience générale 
Évaluation :
5

One of the BEST Uhaul facility I have ever store my things. No problem what so ever. GREAT STAFF..

Jose N.  |  Expérience générale 
Évaluation :
5

Thank you I will be coming back if and when I need to

Doloris C.  |  Expérience générale 
Évaluation :
5

Easy and simple.

Ashley M.  |  Premières impressions 
Évaluation :
1

I had so many issues...I will never use uhaul again... 1. I filled up the rank & was not refunded the overage 2. They had no disc locks for my storage 3. Most IMPORTANT the location

LISA M.  |  Premières impressions 
Évaluation :
5

Have some coffee and donuts. While you wait.

RAYMOND W.  |  Expérience générale 
Évaluation :
5

Thumbs up

Geraldine M.  |  Expérience générale 
Évaluation :
5

good service.

angie s.  |  Premières impressions 
Évaluation :
1

TERRIBLE. Staff was inattentive. The process was way too long (2,5hrs).No instructions on how to access my unit or how to check in. The store lock not taken off. Had to walk back to office 3 times.

Shondell B.  |  Premières impressions 
Évaluation :
1

If I could give uhual 0 stars I would. Vermin eat my storage unit and uhual didnt even bother to notify me. But the worst part was management. I cant wait to make this public with pictures.

VANESSA R.  |  Expérience générale 
Évaluation :
5

My only recommendation is to hire more staff. Even though my rental experience was exceptional with both employees, this facility is incredibly understaffed for the volume of clientele they have.

tarina h.  |  Expérience générale 
Évaluation :
5

This is the only uhaul location have been to where the customer service is always excellent, the entire staff has great CS. Place is always clean, especially the bathrooms.

shereen w.  |  Expérience générale 
Évaluation :
5

Staff made my experience great They are professional, friendly and helpful. They even helped with my bag to my Uber! Thank you Michael, Brianna, John, and all the other ones I don't know their names.

katia l.  |  Expérience générale 
Évaluation :
5

Jonathan was awesome!!!

tarina h.  |  Premières impressions 
Évaluation :
4

Overall satisfied with my experience.

Norman A.  |  Expérience générale 
Évaluation :
5

Its clean and convenient near my home

Adarrelya P.  |  Premières impressions 
Évaluation :
4

Staff is very slow.. and not very knowledgeable of whats happening

arjune s.  |  Expérience générale 
Évaluation :
2

It was incredibly hard to access my locker without having to lock my vehicle and my locker each time and neighborhood wasn't safe. Nobody was there in the afternoon to check out of my locker.

Tyler B.  |  Expérience générale 
Évaluation :
4

Staff were all knowledgeable and helpful

Shanny H.  |  Expérience générale 
Évaluation :
5

My ubox was stored at this facility. The manager worked with me and went above and beyond to make sure that my ubox was delivered on the day it was supposed to be delivered.

Blair W.  |  Expérience générale 
Évaluation :
1

The delivery person was great, the problem was everything leading up to it. My box was late and I was not notified. I had to call several times and spoke to many people who were not very helpful.

Sherita R.  |  Expérience générale 
Évaluation :
1

Disgusting and nasty customers

slyvina r.  |  Expérience générale 
Évaluation :
5

The lady from the front desk counter was ABSOLUTELY Amazing, her customer service skill were very good.

Annette B.  |  Premières impressions 
Évaluation :
5

I was treated with respect every one treated me with respect

Beverly M.  |  Premières impressions 
Évaluation :
4

EXCEPT FOR ISSUES WITH CHECK IN CARD WHICH MALFUNCTION A COUPLE OF TIMES

Charles O.  |  Expérience générale 
Évaluation :
5

More places to park your vehicle or the uhaul truck while unpacking either or.

APRIL S.  |  Expérience générale 
Évaluation :
2

In the past, Staff and Management were often helpful (when I was a paying customer). However, on the day of my move (closing out my TWO units) it was a total disaster!!

CONSTANCE,F L.  |  Expérience générale 
Évaluation :
1

Ubox should have been ready at 10am, got there and Shawn said the forklifts broken & couldn't give a specific time on when it would be fixed.Took over 2 hrs to get it fixed. Got the box at 12:20pm.

Kevin D.  |  Expérience générale 
Évaluation :
5

I'll be back

Patrick K.  |  Expérience générale 
Évaluation :
1

Service was very slow. Staff was very unorganized and misinformed.

Allisa O.  |  Premières impressions 
Évaluation :
4

I'm pleased with service and units.

SHARON M.  |  Expérience générale 
Évaluation :
5

Good Servie

SHARON M.  |  Premières impressions 
Évaluation :
5

Staff was patient, kniwlegable and courteous.

veronica p.  |  Premières impressions 
Évaluation :
5

Great service. Friendly folks. Lydia is AMAZING.

Sam A.  |  Expérience générale 
Évaluation :
2

I went there and ask for a 10-15 they let me know it was available.the following day I came with my belongings the storage they give me was occupied another one was I of to settle for a small size.I w

Duncan M.  |  Premières impressions 
Évaluation :
5

It was fast easy and the associate who helped me Sean Gomez had helped me and was very polite and helped me understand everything he saw a line and took action and helped me right away.

Samuel S.  |  Premières impressions 
Évaluation :
5

Beyond my expectation. Was put together by a GENIUS who really studied people and circumstances. Courteous staff too..Jermaine from DC and Jason from NY. Thanks U Haul. Keep up the excellent work.

joanne m.  |  Réservation 
Évaluation :
2

There was trouble in locating our U-Boxes and it took several phone calls to track them down. The U-Boxes weren't ready on time as promised for the movers and were given a single trailer for 2 U-Boxes

Eileen H.  |  Expérience générale 
Évaluation :
5

They where very very lenient, I appreciate your services. Thank you guy.

eguan l.  |  Expérience générale 
Évaluation :
5

very comfortable and clean

Anurak S.  |  Expérience générale 
Évaluation :
4

Access hours should be later and the rooms have open tops which isn't completely secure and allows dust and insect infiltration.

SHAH F.  |  Expérience générale 
Évaluation :
4

Management and staff are professional and helpful.

DAVID G.  |  Expérience générale 
Évaluation :
5

I did not see the facility as I had a U-Box shipped from CA to NY and it was delivered to our address. However all was as promised. It was delivered the day it was promised in great condition.

TERRI B.  |  Expérience générale 
Évaluation :
3

Uhaul is a RIP off they have to straighten out who ever takes care of the bill if u dont watch ur bill they will over charge u but other than that everything else is good.

TIWANA S.  |  Expérience générale 
Évaluation :
4

The communication was not well. My account was wrongfully charged, which was after i was told me account would not be charged by kelly paramesan. Other than this unfortunate action. Au-dessus de la moyenne

SAKIYNA M.  |  Expérience générale 
Évaluation :
5

Great except you have too much business not enough staff to service it. After removing ALL of stored items 09/29, raking empty photos & stood in line on 9/29 & 9/30 to ckout. I couldn't do so.

Wilton W.  |  Expérience générale 
Évaluation :
5

U-Haul in Jamaica at Douglas Avenue was very very professional and answered all the questions that I needed to be answered they were very respectful and I will always recommend U-Haul in Jamaica on Do

Rose C.  |  Expérience générale 
Évaluation :
1

The managers don’t know how to deal with customers

shane v.  |  Expérience générale 
Évaluation :
5

Every staff member I interacted with was great and very helpful! I will be using this UHaul location again!

Scott B.  |  Expérience générale 
Évaluation :
1

I have never used Uhaul of Jamaica. I returned this box on August 10th to Uhaul Canyon Country, Calfiornia. Get your records straight!

Jennifer P.  |  Expérience générale 
Évaluation :
5

Very Convenient

nathaniel c.  |  Réservation 
Évaluation :
5

Excellent Customer service. help and support

susan j.  |  Réservation 
Évaluation :
5

My Experience with Uhaul was a good One! I Appreciated the Freindly and Professional manner the employees took care of their business!

Larry B.  |  Expérience générale 
Évaluation :
4

Good storage.

Opal P.  |  Réservation 
Évaluation :
5

Hello i had an amazing experience with uhaul. Even when problems arised that were beyond everyones control the manager Sean and worker shauday are the best. Thank you for taking care of me! Amazing!

lashaun b.  |  Expérience générale 
Évaluation :
2

When I called to check in on delivery for my ubox, I was tossed around to multiple different people and spent hours on the phone until someone was able to actually help me.

Sandeep S.  |  Expérience générale 
Évaluation :
1

this location sucks! Go somewhere else.

Sherrise P.  |  Réservation 
Évaluation :
5

I never visited the Jamaica facility, as our U-Box was picked up from there by McKoy Movers for delivery to NYC. The site manager, Amanda, was so helpful with all my questions over the phone. Thanks

michael e.  |  Expérience générale 
Évaluation :
5

They were very helpful and delivered our storage box when we requested it. The service was great.

Judith m.  |  Expérience générale 
Évaluation :
5

The staff was very pleasant and even though the customer before me was very unpleasant and rude the clerk handled the situation very professionally. Always rent from UHAL at this very location.

sharon s.  |  Réservation 
Évaluation :
5

Kelly, Office Manager was a Great Help. She is Sincere and Customer Care Oriented. I really appreciate her assistance. Thank you Kelly

khosrow y.  |  Réservation 
Évaluation :
4

Thank you and God Bless!

deborah m.  |  Expérience générale 
Évaluation :
3

I move out before the other rent was due, and they harass me at my home and job, and I did not owe any money.

jermaine b.  |  Expérience générale 
Évaluation :
5

Thank you to the manager and staff who helped out tremendously even when it was temporarily unavailable for storage access. They went the extra mile to accommodate our needs.

APRIL S.  |  Expérience générale 
Évaluation :
4

No extra comments

Roberta S.  |  Expérience générale 
Évaluation :
1

Are all these reviews fake or something? Worst experience Ive ever had at a Uhaul or... really any business ever, really. Just so bad, this place is totally disorganized to a hilarious level. Avoid.

LAURA B.  |  Expérience générale 
Évaluation :
1

My movers had to wait over 2 hours just for the u-boxes to be loaded to a trailer. I tried calling several times and no one would pick up the phone. Ridiculous.

Olivia S.  |  Expérience générale 
Évaluation :
5

Sean the General Manager was professional, knowledgeable and a credit to your Company.

jennifer o.  |  Expérience générale 
Évaluation :
1

Incredibly poor U Box experience with the worst customer service I've ever experienced.

justin s.  |  Expérience générale 
Évaluation :
4

The only thing I didn't think was safe was the staircase, every floor is locked from the inside so you get stuck in the staircase and it can be very scary. Other than that one issue I was a satisfied

Qiana A.  |  Expérience générale 
Évaluation :
4

It was a good experience. I got all my stuff and only 2 days later than originally stated.

Louise B.  |  Expérience générale 
Évaluation :
1

Management forget to be more helpful to customers and their need, 2 hours before closing I was told I cant get my U-box because its almost closing time and the person to operate the forklift when home

MICHAEL R.  |  Expérience générale 
Évaluation :
4

I was disappointed with the extra lien fees within 30 days. Outrageous!

Tina T.  |  Expérience générale 
Évaluation :
4

The manager and associate did a great job for me. they were very warm and accommodating. I appreciated that a lot.

Janet G.  |  Expérience générale 
Non reviews have been submitted for this location.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Retour
Haut de la page