Évaluations des clients U-Haul Moving & Storage of Jamaica

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Jamaica

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Skye L. le

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Nothing really. Staff was super helpful and nice.

Vishal C. le

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Excellent service.

Lallchand R. le

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My original order the location was not able to fulfill my request so it was transferred to another location . Upon arrival I was able to get the size of truck I needed but the additional items I needed to rent was not available . It was a major inconvenience to me and I was very displeased with the customer service as well.

Md U. le

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Le client n'a pas laissé de commentaire.

Shannon J. le

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Le client n'a pas laissé de commentaire.

Jose G. le

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Le client n'a pas laissé de commentaire.

Dennis N. le

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I reserved a 17' truck the day before for 7:00 am I had my confirmation # 29781689 & when i arrived at 7:05 I waited 20 minutes for the sales guy who told me there were no 17' & the group next to me were taking the last 20', so I had to take a 15' that was not enough to fit all my materials into, 2 days prior I had p/u a 20' same location with no issues. The sales guy said oh well ???, he gave me a truck with a 1/4 tank of gas & said if I return it with less then 1/4 take they will charge me 30 dollars, I would like a $50 credit like you say if you can not give the truck i reserved. I would not go back to that sales guy at that location again. Dennis

Alvin B. le

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Firstly, the information on my drop-off was wrong, did not accept this vehicle at this location even though it stated on my reservation. Had to call Uhual and rep was not helpful and understanding even after explaining to them what was on my reservation. How am I to know it was a different drop off. Horrible drop off experience, will probably never use Uhaul again.

Maritza F. le

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I was charged 64.10 more than agreed to and I did everything exactly as instructed

Stacy G. le

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We had reserved a 17' and an appliance dolly.. the day before our moving date they called to tell me the 17' truck was not available anymore even after reserving it. Also on pick up date the appliance dolly was not available even thought that too was reserved. It caused minor inconvenience but if a customer reserves a product prior unlike just walking in it should have been available. The staff were courteous and well spoken but unable to give an answer about what we reserved.

Aszeem A. le

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I booked a 17 feet truck rental a few days before I went to pick it up and they called me on the day of pick up 5 minutes before I arrived to tell me that they do not have the vehicle size I booked due to a leak since it was raining that day. I had to settled for a 15 feet truck because I had no choice since they gave me no time to make other arrangements since I was already driving to the uhaul location to pick it up. I knew the 15 feet was too small and will have to make 2 trips which costed me double the mileage. When I asked them about the $50 "Reservation Guarantee", I was told that it only applies if I do not settle with a truck that day. Since they gave me no time to make other arrangements, I had no choice but to accept the 15 feet truck available. According to the "Reservation Guarantee" policy, they were supposed to call me the day prior which they did not call until the day of when I was already on my way to the U-Haul location. After I drove the 15 feet truck home to load my stuff, I noticed the truck was leaking water inside. I didn't have time to drive it back for another truck so my husband wipe up the water and plugged the leaking area with a towel and we proceeded with packing our stuff. So not only did I not get the bigger truck I initially ordered due to leaks but I received a smaller truck that also leaked along with driving 2 trips which costed me double the mileage. I had rented from U-Haul before with no issue but I'm definitely not happy with what happened this time. I believe if a customer books a truck in advance, they need to make sure the truck is working properly regardless of the weather or give the customer a discounted price if they are unable to accommodate to a bigger truck size since it is not the customer's fault and it'll cost the customer double mileage to make 2 trips. I rather they gave me the 17 feet truck I booked since the 15 feet truck had leaks anyways plus double the mileage for 2 trips. Calling the customer 5 minutes before pick up time does not suffice as giving us a notice to make other arrangements. I will think twice before renting from U-Haul next time.

Justin M. le

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Everything went smoothly, except the truck only had one functioning headlight and I knew I would be driving at night and need the headlights. Felt unsafe and that is a pretty big piece of the inspection. I wasn't happy about that. Otherwise pleasant experience at this location.

Phillip R. le

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The staff is fantastic. Kind, helpful and very attentive to their customers

Mary M. le

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Le client n'a pas laissé de commentaire.

Ron B. le

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Le client n'a pas laissé de commentaire.

Norberto G. le

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Le client n'a pas laissé de commentaire.

Shawn B. le

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Both my move in and move out was effortless. The staff was very accommodating and helpful. Thanks

Muhammad R. le

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They charge me for late night service without letting me know the fact that if I left the car after hours there will be a charge. However while renting the car they told me that I can return the car anytime I want but never told me that there will be a charge for that.

charles F. le

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Great Staff, Great Management, I would not go to any other place. They are about their business, getting you in and out and are ready to listen and settle disputes. Charles Fisher

Tibor S. le

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Le client n'a pas laissé de commentaire.

Michelle G. le

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Le client n'a pas laissé de commentaire.

Ashley H. le

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Le client n'a pas laissé de commentaire.

Wazim K. le

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Le client n'a pas laissé de commentaire.

Robert P. le

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We dropped off a truck and pod after hours and left the keys in a "drop keys here" box. I get 3 calls that i left the truck in an inconvenient place, they can't find the keys, and to come move the car from their receiving area. THREE calls in a span of 2 hours. When I finally called back, I told them to check their BOX!!! After dropping off the pod with the truck that morning, I called to which a call center responded saying their wasn't anything else I needed to do. The associates from the location then asked me if the pod was packed or empty. I had already discussed this with the call center. Do you guys not communicate with each other? Is it not protocol to check the drop box before calling the customer 3 times to ask them to come back and move the truck?

Luis A. le

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Front desk staff was friendly and professional

Lynnette J. le

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Absolutely horrible service. My container was promised to arrive on November 4th which was a Monday and did NOT arrive til Friday november 7th. My truck arrived late, was picked up late and picked up TOO early from my final destination. The drivers were rude and was even threatened to have to pay for extra days after it NOT ARRIVING ON TIME! 4 days late and I was out of town. Customer service was not helpful and only offered $100 off after spending $1500. You would think after spending that kind of money, you would at least get a “I’m sorry” from someone at Uhaul. I will never ever recommend this service to anyone I know. Awful awful experience. Still no apologies from anyone and I still haven’t received any sort of refund. Use other moving services. Uhaul is a garbage corporate company and only cares about making as much money as possible. Two thumbs down

Jose D. le

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This storage's team is professional, friendly and helpful. I appreciate they support. Summarizing, they are the best team.

Jason M. le

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I put excellent because the staff was very friendly and the process was pretty quick. But they did forget to give us the appliance dolly and 6 furniture blankets that we paid for. I had mentioned them when we first got there and assumed they were in the trailer but they were not.

Naree R. le

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Awsome

Denise R. le

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The staff and worked with me in helping me keep my unit secure. Very understanding caring And crew of people here.. thank you all

Marvin T. le

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Le client n'a pas laissé de commentaire.

Fritz M. le

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Le client n'a pas laissé de commentaire.

Wazim G. le

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Was double charge, called several times to get this resolved. Poor customer service.

JAMES S. le

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Le client n'a pas laissé de commentaire.

Luis G. le

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Le client n'a pas laissé de commentaire.

David O. le

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A row of 10-15 garbage trucks was lined up all along the building and so very smelly! I’m lucky it was a cold night. Better marking as to which side of building to return truck please.

Ryan N. le

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Le client n'a pas laissé de commentaire.

FLOYD M. le

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Great Service

James C. le

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Very present and helpful staff and management. Seems like a well-run ship.

Valentin B. le

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Satisfaction

ANNETTE G. le

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The staff was very accommodating and helpful.

Jovan B. le

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For someone who usually asks a lot of questions, the staff did not mind addressing them. My only feedback is parking availability for customers who are moving in or out of the storage space.

Deloris C. le

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Thanks for your service will be back

iris h. le

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The staff at the Douglas Avenue location were courteous and very helpful to obtain a storage unit that can accommodate all of the furniture and items needed to be stored.

Denise R. le

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Everyone I encountered from the time I walked in until the morning return was excellent and extremely helpful. I couldn’t ask for more helpful and friendly caring staff members. I was treated great

Maryjane S. le

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the customer service is poor when i came in i waited for one hour to move in because they couldnt find the right storage size for us and also the access card always said access denied

Shawn B. le

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There was only 2 persons working, the wait was long. However, the service from Elizabeth was excellent. She made a difficult day so much better. Thanks

Valerie A. le

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I was surprised in the lack of staff and the long wait times. I was able to make a reservation fro a truck and storage. The storage container assigned was filled which caused a delay with unloading.

GENEVIEVE P. le

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Thoroughly professional. All staff is courteous and helpful.

EVETTE S. le

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I have been renting at this U-Haul facility for about four years it’s pricing is very affordable and reasonable they have excellent and professional customer service. I recommend to all

Jose N. le

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One of the BEST Uhaul facility I have ever store my things. No problem what so ever. GREAT STAFF..

Doloris C. le

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Thank you I will be coming back if and when I need to

Ashley M. le

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Easy and simple.

LISA M. le

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I had so many issues...I will never use uhaul again... 1. I filled up the rank & was not refunded the overage 2. They had no disc locks for my storage 3. Most IMPORTANT the location

RAYMOND W. le

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Have some coffee and donuts. While you wait.

Geraldine M. le

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Thumbs up

angie s. le

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good service.

Shondell B. le

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TERRIBLE. Staff was inattentive. The process was way too long (2.5hrs).No instructions on how to access my unit or how to check in. The store lock not taken off. Had to walk back to office 3 times.

VANESSA R. le

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If I could give uhual 0 stars I would. Vermin eat my storage unit and uhual didnt even bother to notify me. But the worst part was management. I cant wait to make this public with pictures.

tarina h. le

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My only recommendation is to hire more staff. Even though my rental experience was exceptional with both employees, this facility is incredibly understaffed for the volume of clientele they have.

shereen w. le

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This is the only uhaul location have been to where the customer service is always excellent, the entire staff has great CS. Place is always clean, especially the bathrooms.

katia l. le

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Staff made my experience great They are professional, friendly and helpful. They even helped with my bag to my Uber! Thank you Michael, Brianna, John, and all the other ones I don't know their names.

tarina h. le

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Jonathan was awesome!!!

Norman A. le

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Overall satisfied with my experience.

Adarrelya P. le

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Its clean and convenient near my home

arjune s. le

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Staff is very slow.. and not very knowledgeable of whats happening

Tyler B. le

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It was incredibly hard to access my locker without having to lock my vehicle and my locker each time and neighborhood wasn't safe. Nobody was there in the afternoon to check out of my locker.

Shanny H. le

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Staff were all knowledgeable and helpful

Blair W. le

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My ubox was stored at this facility. The manager worked with me and went above and beyond to make sure that my ubox was delivered on the day it was supposed to be delivered.

Sherita R. le

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The delivery person was great, the problem was everything leading up to it. My box was late and I was not notified. I had to call several times and spoke to many people who were not very helpful.

slyvina r. le

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Disgusting and nasty customers

Annette B. le

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The lady from the front desk counter was ABSOLUTELY Amazing, her customer service skill were very good.

Beverly M. le

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I was treated with respect every one treated me with respect

Charles O. le

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EXCEPT FOR ISSUES WITH CHECK IN CARD WHICH MALFUNCTION A COUPLE OF TIMES

APRIL S. le

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More places to park your vehicle or the uhaul truck while unpacking either or.

CONSTANCE,F L. le

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In the past, Staff and Management were often helpful (when I was a paying customer). However, on the day of my move (closing out my TWO units) it was a total disaster!!

Kevin D. le

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Ubox should have been ready at 10am, got there and Shawn said the forklifts broken & couldn’t give a specific time on when it would be fixed.Took over 2 hrs to get it fixed. Got the box at 12:20pm.

Patrick K. le

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I'll be back

Allisa O. le

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Service was very slow. Staff was very unorganized and misinformed.

SHARON M. le

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I'm pleased with service and units.

SHARON M. le

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Good Servie

veronica p. le

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Staff was patient, kniwlegable and courteous.

Sam A. le

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Great service. Friendly folks. Lydia is AMAZING.

Duncan M. le

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I went there and ask for a 10-15 they let me know it was available.the following day I came with my belongings the storage they give me was occupied another one was I of to settle for a small size.I w

Samuel S. le

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It was fast easy and the associate who helped me Sean Gomez had helped me and was very polite and helped me understand everything he saw a line and took action and helped me right away.

joanne m. le

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Beyond my expectation. Was put together by a GENIUS who really studied people and circumstances. Courteous staff too..Jermaine from DC and Jason from NY. Thanks U Haul. Keep up the excellent work.

Eileen H. le

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There was trouble in locating our U-Boxes and it took several phone calls to track them down. The U-Boxes weren't ready on time as promised for the movers and were given a single trailer for 2 U-Boxes

eguan l. le

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They where very very lenient, I appreciate your services. Thank you guy.

Anurak S. le

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very comfortable and clean

SHAH F. le

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Access hours should be later and the rooms have open tops which isn't completely secure and allows dust and insect infiltration.

DAVID G. le

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Management and staff are professional and helpful.

TERRI B. le

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I did not see the facility as I had a U-Box shipped from CA to NY and it was delivered to our address. However all was as promised. It was delivered the day it was promised in great condition.

TIWANA S. le

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Uhaul is a RIP off they have to straighten out who ever takes care of the bill if u dont watch ur bill they will over charge u but other than that everything else is good.

SAKIYNA M. le

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The communication was not well. My account was wrongfully charged, which was after i was told me account would not be charged by kelly paramesan. Other than this unfortunate action. Above average

Wilton W. le

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Great except you have too much business not enough staff to service it. After removing ALL of stored items 09/29, raking empty photos & stood in line on 9/29 & 9/30 to ckout. I couldn't do so.

Rose C. le

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U-Haul in Jamaica at Douglas Avenue was very very professional and answered all the questions that I needed to be answered they were very respectful and I will always recommend U-Haul in Jamaica on Do

shane v. le

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The managers don’t know how to deal with customers

Scott B. le

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Every staff member I interacted with was great and very helpful! I will be using this UHaul location again!

Jennifer P. le

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I have never used Uhaul of Jamaica. I returned this box on August 10th to Uhaul Canyon Country, Calfiornia. Get your records straight!

nathaniel c. le

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Very Convenient

susan j. le

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Excellent Customer service. help and support

Larry B. le

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My Experience with Uhaul was a good One! I Appreciated the Freindly and Professional manner the employees took care of their business!

Opal P. le

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Good storage.

lashaun b. le

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Hello i had an amazing experience with uhaul. Even when problems arised that were beyond everyones control the manager Sean and worker shauday are the best. Thank you for taking care of me! Amazing!

Sandeep S. le

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When I called to check in on delivery for my ubox, I was tossed around to multiple different people and spent hours on the phone until someone was able to actually help me.

Sherrise P. le

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this location sucks! Go somewhere else.

michael e. le

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I never visited the Jamaica facility, as our U-Box was picked up from there by McKoy Movers for delivery to NYC. The site manager, Amanda, was so helpful with all my questions over the phone. Thanks

Judith m. le

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They were very helpful and delivered our storage box when we requested it. The service was great.

sharon s. le

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The staff was very pleasant and even though the customer before me was very unpleasant and rude the clerk handled the situation very professionally. Always rent from UHAL at this very location.

khosrow y. le

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Kelly, Office Manager was a Great Help. She is Sincere and Customer Care Oriented. I really appreciate her assistance. Thank you Kelly

deborah m. le

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Thank you and God Bless!

jermaine b. le

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I move out before the other rent was due, and they harass me at my home and job, and I did not owe any money.

APRIL S. le

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Thank you to the manager and staff who helped out tremendously even when it was temporarily unavailable for storage access. They went the extra mile to accommodate our needs.

Roberta S. le

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No extra comments

LAURA B. le

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Are all these reviews fake or something? Worst experience Ive ever had at a Uhaul or... really any business ever, really. Just so bad, this place is totally disorganized to a hilarious level. Avoid.

Olivia S. le

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My movers had to wait over 2 hours just for the u-boxes to be loaded to a trailer. I tried calling several times and no one would pick up the phone. Ridiculous.

jennifer o. le

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Sean the General Manager was professional, knowledgeable and a credit to your Company.

justin s. le

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Incredibly poor U Box experience with the worst customer service I've ever experienced.

Qiana A. le

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The only thing I didn't think was safe was the staircase, every floor is locked from the inside so you get stuck in the staircase and it can be very scary. Other than that one issue I was a satisfied

Louise B. le

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It was a good experience. I got all my stuff and only 2 days later than originally stated.

MICHAEL R. le

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Management forget to be more helpful to customers and their need, 2 hours before closing I was told I cant get my U-box because its almost closing time and the person to operate the forklift when home

Tina T. le

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I was disappointed with the extra lien fees within 30 days. Outrageous!

Janet G. le

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The manager and associate did a great job for me. they were very warm and accommodating. I appreciated that a lot.