Customer Reviews for U-Haul Moving & Storage of Jamaica

4 468 évaluations

168-11 Douglas Ave   Jamaica, NY 11433
(One block north of Liberty Ave and one block east of Merrick Blvd on 168th)

(718) 690-3674

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(718) 690-3674

168-11 Douglas Ave
Jamaica, NY 11433
(One block north of Liberty Ave and one block east of Merrick Blvd on 168th)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

U-HAUL at Douglas Ave is # 1

Donovan A. 
Évaluation :
4

Keep doing a great job like you're doing. Michael and Tkai were very good and Customer Friendly. Nice job folks. Appreciate the experience. Would absolutely use the service again. Thanks. Gregory Fennell

Gregory F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alexander M. 
Évaluation :
3

I placed an online reservation and was confirmed a larger truck. U-Haul called me back the next day in the afternoon telling me I was going to have to rent a van and at another location. This is definitely and incovenience and a bad suprise.

Hilton C. 
Évaluation :
5

I don't have not seen anything that needs improvement.

GENEVIEVEL V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alberte C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NACKIA P. 
Évaluation :
3

I was screwed over with the time as I didn't have the car for 24 hours/1 day yet I was charged another day. I was disappointed that I had to pay another day. I would have just rented a car with National. WOuld love to get one day back as a refund, but not sure if this would ever get read for a resolution.

Alfredo B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KOMAL D. 
Évaluation :
3

Neighborhood stinks. Van smelled. Service and ease of pickup and drop Off excellent.

Julie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherline T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Evelyn S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Evelyn S. 
Évaluation :
5

Kindly continue to be the great U-Haul Team (Douglas Avenue 11433) that you are!

Cheryl A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerome J. 
Évaluation :
5

Make it less expensive when one has to use it for extra hours.

Marilyn L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Britney J. 
Évaluation :
5

Charles was very nice and VERY patient. Not only did he do a great job with multitasking with everything but he was able to get all the customers their trucks and vans in a reasonable time. I, personally was having a hard time paying due to my credit card being locked and not having enough cash but Charles made my day by simply having patience with me and keeping his composure as a worker. He has great customer service skills. I also would like to add that dropping off the van was very easy. There were a couple of workers on the floor at the time and they were very helpful with parking the van, and keeping up the cleaning with the other vans. They were simply nice and respectful. Overall, my experience was very pleasant and I will definitely come again. Thank you to all that was working the day I came. They made my moving day way better than it started off.

Dwanet P. 
Évaluation :
1

I made a reservation on the phone and went to the facility and had to do it all over again even though I have a reservation number. I reserved a street unit. When I got there the unit given is on the basement. I am pregnant and this is not convenient. They unit was dirty and locked. Check in took forever. Inspite of correcting the check in staff, and giving them my ID, my name is still incorrectly spelt. No one shows you to your unit. It's a maze to locate. When we got there the unit is locked! You have to go back to the staff and then be rushed because they have to leave. When I booked the unit I asked for the facility contact number. The number given is one that takes you to the call center. Overall the service was poor and fell way below expectations based on the brochure and ads.

sohodre r.  |  Premières impressions 
Évaluation :
5

To make sure the customer satisfied

MILTON S. 
Évaluation :
1

I must say I was very disappointed with the condition of the truck that was loan to us today. The vehicle is in dying need of maintenance service to the truck. I did not feel safe driving. The steeling wheel could not stay straight, the truck drove very shacky and not safe at all. I reported this to the store their response was as if they were not too concern. Over 110K miles need to retire this vehicle before someone is hurt on the road.

Alfonzo B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Oluwasegun A. 
Évaluation :
5

Great customer service from friendly and competent staff.

Martin D. 
Évaluation :
4

Actually this is one of the best locations in queens to rent from.. My rental process was smooth and easy.

Alana R. 
Évaluation :
5

Very efficient experience. Highly recommended!

Rodrigo C. 
Évaluation :
1

Extremely angry and disappointed with my experience. After a 2 day rental I came back to find my personal car towed out do the Uhaul parking lot. I asked if I could park there and was told yes. I was never given instructions at check in to not park in the lot, as there were other vehicles parked there when I had arrived. There is not one sign at all hanging at the desk or inside the facility saying parking is not allowed. I now have to add a 175 tow fee and 55$ Uber. This is upsurd. Extremely disappointed in the lack of customer service.

Cary E. 
Évaluation :
1

Make sure you can have a mobile pick up at a location that gives the option for mobile pick up. Also customer service should not be over a half hour wait when you have a reservation

Donald J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guillermo H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose Y. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

KUE SUP H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Vanessa G. 
Évaluation :
3

I was overcharged at this location. I took my pics before and after drop off. Their mileage and mine didn't add up. Emailed customer service but no reply. I always use uhaul for my moving needs but this location is robbing people. Please check your receipts and take pics at all times.

Harryram R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULINE J.  |  Expérience générale 
Évaluation :
4

Although my experience with pick up and drop off was good. I did not enjoy my earlier experience. I have a confirmed rental and went to pick it up and the location was closed. I called Uhaul and they confirmed I was at the right location. After some time I was informed that the location no longer had a truck available. This inconvenienced me in the worse way possible. I had to cancel my house cleaner and movers as well as carpet cleaners. I lost money on those deposits. Then when they were able to find a truck it was an hour away from where I lived. I will never recommend Uhaul to anyone. I will never use Uhaul again. I attempted to speak to a manager and the rep sent me to the wrong one. The manager was than supposed to contact the manager who could assist me. That manager was supposed to be call me back and didn't get. This doesn't make good customer service.

donald A. 
Évaluation :
1

They didn't have the uhaul i was supposed to receive even though i received an email confirmation the night before that it was going to be ready for me at 9am. This resulted in me not being able to complete my full move yesterday. It was extremely inconvenient and a lie that i was promised a specific truck and they couldn't fulfill the order. I will be calling to make a formal complaint

Carl B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ivy O. 
Évaluation :
5

IMMACULATE SERVICE everyday. Thank you U-Haul for superb customer service.

Cheryl A. 
Évaluation :
5

The vehicle needs to be maintained properly.

Wazim K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Igneris S. 
Évaluation :
3

Only complaint: There were tiny red bugs in the unit which gave us bites that were painful and itchy. The friend who helped us had to seek medical attention for a bite near his left eye. Overall: The staff was courteous and very helpful to an 82 year old woman and her helpers. It cost more than we expected; but on short notice we got storage so the home repairs could go forward, for which we are grateful.

Margaret C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Munadi R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Germaine B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eliyahu U. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ashikur R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sylvia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sajjjad H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheddi W. 
Évaluation :
1

I completed the drop off online, dropped they keys off in the box, there were staff there to witness and they still charged me an additional day of rental. When I picked up the rental I was advised that I had a full 24/hrs for the truck I dropped it off prior to the 24 hr time limit.

Beatrix E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Calvin W. 
Évaluation :
5

Continue the excellent customer service that you all give. Thank you! May blessings overflow throughout the company from the CEO to all its employees.

CHERYL A. 
Évaluation :
2

More staff onsite to assist Customer services. My rental smelled like dead fish inside upon pick up. I had to wait a while to get a vehicle despite having made a reservation. Plus my quote upon booking was a different price than when I returned it despite returning before the end time and filling back up the gas.

Pooran R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIOC D. 
Évaluation :
1

Customer service is worst not cooperative manager gave me expired registration truck.Truck tag was expired I got pulled over by police I wasted my time never recommended getting form Jamaica place 11433 zip code

Manzar R. 
Évaluation :
4

Option for dumpsters, maybe partner with the neighboring business for dumping services

angelique J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lillian C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raul R. 
Évaluation :
1

The van was smelling like dead meat that was not on ice for weeks I brought it to one of your representatives 168-11 Douglas ave Jamaica queens I also have a video

CLOVER H. 
Évaluation :
5

Thank you excellent service and friendly customer service.

norma C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Odessa B. 
Évaluation :
1

Make sure that containers are checked before they are shipped so that wrong one does not arrive. Because i had to wait a week later and my container arrived on the day of my flight which had me change my whole schedule and reservations and i was bery upset all because the wrong box was shipped to my location a week in advance.

Kerlin J. 
Évaluation :
4

The guy at the counter for checkin wasn't very helpful.

Joseph B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Raquel R. 
Évaluation :
5

It'd be better if there was someone stationed in the other parking lot so people wouldn't have to wait long for someone to unload the trailer. Other than that, great location/service.

Kevin F. 
Évaluation :
5

You guys could like have the option for business owners who do rentals to create an account and get tax free or discount on rentals..

NACKIA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jemal C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vernon D. 
Évaluation :
5

They treated me like a family member, very professional!!!

Glen W.  |  Expérience générale 
Évaluation :
2

Over charged just for a little fuel which even i haven't used

TARIK M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret C.  |  Expérience générale 
Évaluation :
3

In the description of the bin rental it says bins are cleaned in between uses but the ones I rented were filthy on the inside; had to clean myself. Also, when I picked them up no one offered to help me take them to my car. The bins are very heavy and I rented 12 of them. I was just told to grab them from the front of the store. Also, it was very inconvenient to have to drop them off all the way in Jamaica, Queens when I have a U-Haul down the block from my new apartment in the Bronx. It was time consuming and inconvenient.

Viviana F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel H.  |  Expérience générale 
Évaluation :
5

The experience was great. My only suggestion would be to somehow keep a log or record of calls made where verification of delivery / pickup was successful. I noticed I would get a few calls verifying after I had already made confirmation.

Maria G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvonne H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Winston D. 
Évaluation :
2

It was not very clean when I take it, need more people to work with customers they need to treat customers better.

Carlos G. 
Évaluation :
5

The staff provided excellent customer service and were very helpful and pleasant during each interaction.

TIFFANY M.  |  Expérience générale 
Évaluation :
5

Very good job

Juan T. 
Évaluation :
1

The thing Is I havent got money back for almost one week that problem

Claudia A. 
Évaluation :
5

I will recommend using this location for your service need top rated staff and management

bernadine R.  |  Premières impressions 
Évaluation :
5

Nothing your good

Maryann G. 
Évaluation :
5

Everything was great I needed a van I went and got one on the spot, you can too or make it a reservation online.

suraj S. 
Évaluation :
1

Worst experience ever. The truck I rented wasn't available. Waited 2 hours

Alecia M. 
Évaluation :
5

The question were there personnel help it was close so that's why I answer not applicable

Leah H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ghaith A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim S. 
Évaluation :
5

Thank you so much

Kisha S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Eric M. 
Évaluation :
5

No edea

said A. 
Évaluation :
2

I wish someone told me nobody would be willing to help when I got there getting inside the building was a process to figure out then the access code wasn't working. When I got inside the building the elevator wasn't working. There was no kick inside my unit like the online service said it would be so I had to figure that out later

Amber M.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Clive M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sham S. 
Évaluation :
5

We rented 4 trucks over a 3 week period and moved into 2 storage lockers. Overall, we were happy and are finally moved out of our old home, while we wait 4-6 weeks for our new home to go through renovations. U-Haul was great for our situation where we needed to move from one home to two different locations. Staff at all 3 locations weee super-friendly (Woodhaven Auto, U-Haul of Jamaica and U-Haul of Flushing). Some areas for improvement (I've included for truck rentals too) -the move in process was very time consuming (about 2 hrs), the web sign was problematic. We were in a hurry, but did not get clear information and had to change our locker due to issues finding it and lengthy walk/ride on elevators. -our truck reservations were bumped twice, because drivers didn't return their trucks in time. This added a lot of stress to a stressful period. -we saw the U-box moving containers at the U-Haul of Jamaica Queens. It looks like a newer version, with steel construction - much better than the plywood boxes and orange tarp advertised by UHaul. I wish we knew about these newer boxes, because we would have used them and it would have been a much better product for our situation. Note: we would have gone with PODS, but could not due to size limitations in our driveway.

Varanesh S.  |  Online Move In 
Évaluation :
1

Le client n'a pas laissé de commentaire.

winfred S. 
Évaluation :
5

The technician were very well aware of their work very professional and helpful and the bargain was great

John S.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

lakeya L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rehaud P. 
Évaluation :
5

Nothing the customer service was great and they went above their responsibilities to make sure i was taken care of i would recommend this location to everyone.Thanks for taking care of my needs .

john S. 
Évaluation :
1

What happened first, the truck they assigned me was not ready After 2 hours they practically assigned me another one that I did not have access to either, how could it be that they assigned me a truck that was in the middle of all really terrible service

Erasmo A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jose A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

yvette j.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian L. 
Évaluation :
1

Its a great cargo van but its stink i had to get one of your guy to spray inside but it still didn't help

TONYI D. 
Évaluation :
5

Probably a faster and easier way for customers to get out of there with the vehicle because it took a while in my case to get out of there.

Jose Luis D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candia O.  |  Premières impressions 
Évaluation :
2

Poor UHaul truck given to us

Kavita P. 
Évaluation :
5

Gentleman who gave me trailer was great. Should be promoted to manager.

John J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JORGE A. 
Évaluation :
5

Best customer service ever

Adin S. 
Évaluation :
2

Handle the service better.

RICHARDA K. 
Évaluation :
3

notifying the customer of their refund, writing and explaining the extra withdrawal from account.

RECARDO S. 
Évaluation :
4

Truck was nasty seatbelt had a wet pain that got all over my shirt. Back was sticky and dirty floor, cab smelled like rotten cheese

JOSEPH Z. 
Évaluation :
3

Cleaner interior A/C didn't work

JEREMY S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Angela Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

keith W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Zainab H.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacqueline T.  |  Online Move In 
Évaluation :
5

The people at the 168-11 Douglas AVE location were extremely helpful and had no problem answering the many questions I had

Leopold A.  |  Online Move In 
Évaluation :
2

Today I was bounced between (2) different uhaul locations. The text confirmed an address that was further away but both locations had my reservations. Which consumed more of my time.

Antoinette P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Da-Ron P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patrick t.  |  Premières impressions 
Évaluation :
5

Place nice, clean and safe.

Elizabeth O.  |  Premières impressions 
Évaluation :
5

the Best Uhaul in The World

Dalvin C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul B.  |  Premières impressions 
Évaluation :
1

I will not so ever deal with u- haul anymore in my life because their have so many thief , they vandalism my unit storage and they take everything I lost merchandise round $30 t0 35 thousands dollars please I need justice for my items

mirlande j.  |  Expérience générale 
Évaluation :
2

The storages is rat infested need to be cleaned

Joy M.  |  Expérience générale 
Évaluation :
5

The staff was wonderful in helping us to find a storage that was convenience to me.

Calvin B.  |  Premières impressions 
Évaluation :
4

There was a door that was broken and wasn’t working so it makes my trips of moving the things from the chuck to the storage area a bit difficult to man hover that was one of my biggest issue and I think the facility needs some more push carts to push your goods on to the storage but otherwise it’s good for business

Linford N.  |  Premières impressions 
Évaluation :
3

The first gentleman who helped me was very nice. He recommended I pick up my truck from another location or come back to New York. When I got into New York with my truck it took me 30 minutes to get into the storage unit. The gentleman who was supposed to be on lunch was aggressive and angry and asked me why I didn't register my card. Throughout the night I kept getting locked out of the facility due to my card not being registered. The worker was so busy arguing with another patron that I have to keep constantly asking him for help he didn't guide me to the area where my storage unit was that. He did not tell me that there was another lot where I can drop off my truck. It was just not a good experience this time around with uhaul.

Nekai B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elijah c.  |  Premières impressions 
Évaluation :
4

I only have one complaint, I made a late payment and a lock was added to my storage to deny access. That wasn't really the issue. The issue was that the lock was on for a whole week even after the payment was made. I had to go during business hours to get it removed. That should be something the company stay on top of. Sometimes emergencies can happen.

Fatoumata d.  |  Expérience générale 
Évaluation :
5

I had some great experience since I've been using uhaul services

ROBERTDEAN M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DMITRY I.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLAIREM L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CASSANDRA S.  |  Premières impressions 
Évaluation :
5

Staff was extremely helpful and supportive when I faced challenging times. Merci

Jamie W.  |  Expérience générale 
Évaluation :
5

Everything good, just that the ladies at the front desk could be a little more kinds

Jose D.  |  Expérience générale 
Évaluation :
5

No comments

marcia l.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

junior T.  |  Expérience générale 
Évaluation :
5

Great staff very helpful and patient.

david r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caprice M.  |  Premières impressions 
Évaluation :
5

My time at the u-haul storage unit was great never had a problem with staff very respectful never had a problem when I called about something I wasn't sure about the place very clean & organized overall I would definitely recommend this u-haul storage unit located at 168-11 Dougals ave Jamaica NY 11433 satisfied customer

tanya a.  |  Expérience générale 
Évaluation :
5

They the best. People need to stop their nonsense. Period.

Michelle L.  |  Premières impressions 
Évaluation :
5

Keep up the good work

melessa t.  |  Premières impressions 
Évaluation :
1

You guys made my bill go so high no one called us tell my bill was over $1 000 dollars and ready for auction so f*** U-HauL going to tell everyone not use your facility ! Have a blessed day now I am going to post it on my Facebook

Judith G.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Renee A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marie P.  |  Expérience générale 
Évaluation :
2

I made a reservation for a unit with ground level vehicle access. I was lied three times by sales reps., ended paying more money and I had to go further to get a unit on second level with a broken elevator. I want a compensation for the terrible service I got.

Manuel F.  |  Premières impressions 
Évaluation :
5

I find the staff at this location to be very helpful and accommodating. They go above and beyond to ensure that the customers' needs are met. KUDOS to Melessa Toussaint (Manager), and the rest of her crew. Shout out to Josh and Liz, Charles too. You all are the best @ U-HAUL Douglas Avenue Jamaica location.

SHARON W.  |  Expérience générale 
Évaluation :
1

I started renting a storage unit to housed my Grandmother's most prized possessions. Thinking I was keeping them safe, this place turned out to be the worst decision I've ever made. When my unit was flooded it ruined my furniture with water and mildew damage. I was told that there was nothing they could due as I opted out of insurance. I explained that, I didn't know insurance was an option, as no one informed me on any insurance when I started renting the unit. All I was told there's nothing they can do. Which is completely unacceptable. My items can never be replaced. My other items that wasn't affected were moved upstairs to a smaller unit, but I was still being charged the price of the larger unit. When I finally decided enough was enough. I came to remove my things to go elsewhere, only to find the rest of my future was ruined by RAT DROPPINGS! When this was brought to the staff attention, they said that was regular! I am truly disappointed and angry at the amount of unprofessionalism and just complete disregard of my belongings. I paid uhaul to ruin my future. I have no sofa, mattress, recliner chair or dining room chairs. Just nothing, if it wasn't in plastic bins it's GONE! I will never use uhaul or recommend uhaul to anyone!

TeJim G.  |  Expérience générale 
Évaluation :
2

The bad it long time gets any done

edward D.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Emerald G.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

NICOLEA S.  |  Expérience générale 
Évaluation :
4

I was very pleased with how everything was done.

Neville A.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Latoya S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANJAY P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harold C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria C.  |  Expérience générale 
Évaluation :
1

I never moved my stuff out and was lied to as I dealt with covid and illness. I did show up to renew a contract and was turned down. I will be in contact with corporate about this location .

Ayana I.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard R.  |  Expérience générale 
Évaluation :
3

Was good experience.

jean T.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

SHAMPERSAUD M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicea B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALBERT P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LESLIEP M I.  |  Expérience générale 
Évaluation :
2

I will NEVERRRRRRR use uhaul again for storage!!! While the workers that walk around the units and help were all very nice, the people at the front desk (with the exception of the two men that were there the day I officially moved out) were NO help. Uhaul owes me $30 and said they will have a manager contact me… that was 3 YEARS AGO!!!! Still haven't gotten a refund or even a call back. They charge you over $100 to put your stuff in their dumpster, like what is the dumpster for if not to discard things, I paid $92,9 a month for a box and they still make you pay to throw out furniture. Using uhaul was one of the worst experiences I've had with a facility. Will not recommend.

DANIELLE,DIANA S.  |  Expérience générale 
Évaluation :
5

My daughters attend St. John's University. I always use the storage unit and van rental.

FLOYD M.  |  Expérience générale 
Évaluation :
5

Would be great to have more openness to pricing and to ask uhaul that if you only need it for an extra day over the time period you wanted that they wouldn't charge you the whole month. Ie taking advantage

Hisham A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Esther D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey E.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Muyibat L.  |  Expérience générale 
Évaluation :
5

So far everything is good in other parts so I have no question that's a moment

elwood l.  |  Expérience générale 
Évaluation :
5

Perfect

Fahri K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karl G.  |  Online Move In 
Évaluation :
1

I have had the worst experience of my life for the past six months dealing with the Jamaica location. My family has used Uhaul since I was a kid for storage. But with this last experience I will not be returning and I am very close to writing a public review, since no one will get back to me or call me from customer service. My unit had rats, which fine- no big deal - it happens. I asked to walk away from the unit and leave the damaged goods behind. After months of no one following up with me, Melessa Toussaint reached out and gave me a refund for the months I had to wait and assured me there was nothing more I needed to do. Great! Moved on with Life. Fast forward, for months I receive late notices on the unit. I sent them to Melessa. Radio silence. Finally I contact customer support. She emails me I need to sign a letter of abandonment. After I have my questions answered about the letter by Cynthia, I sign it and send it over. I ask Melessa to confirm she received it. Radio silence again. A month goes by, I receive notice a LEIN is being placed on my CREDIT due to late notices. Over a unit that is CLOSED?! What? I call Melessa. I call customer service. No one can help me. Finally Melessa emails me back on e poorly written sentence that I have to sign the letter. I forwarded her the email, and resent the PDF. She just didn't see I sent it? Then proceeded to ignore me for three more days. Then said she received it and said something about waiting on a dumpster to arrive? This has nothing to do with the fact that my credit has been wrongfully affected by Melessa's Oversight. She literally ignores my emails completely, she has never even acknowledged her multiple errors during this entire experience. And no one has ever cared enough to even reach out to me and hear out my concerns. I was told to reach out to Will Wolof, I have called his office four times. Radio silence there too. I text him as well, nope. Nothing. How hard is it for anyone at Uhaul to give me a call? Ever? I am not crazy, or irrational. I just wanted basic decency and assistance which I never got. I got a call that the unit has been closed. Great. This doesn't change the fact that no one has ever reached out to me, my credit has been damaged on a unit I never ever failed to make a payment on. I am so angry, and disappointed. I have been a loyal customer for years and years, and now I really don't think I can ever trust this company again.

Taryn S.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

LANIQUE H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yosmira D.  |  Premières impressions 
Évaluation :
5

Your staff is excellent. Darnell, Candace and especially Mr. Phibs worked so hard to make our experience wonderful. Merci encore.

UMA B.  |  Premières impressions 
Évaluation :
5

The staff were extremely friendly and insightful. They made the process so easy. I never knew the process can be so streamlined.

Jason S.  |  Premières impressions 
Évaluation :
1

The staff always have an attitude. The phone is hardly ever answered, my storage unit was so hot that my clothes were sticking to me. I had to keep walking down the hall because the light sensors would go off like every 5 to 10 minutes and it would be completely dark. My unit was not handicap accessible. So I had a hard time carrying beds and dressers up the stairs alone. The loading area is way too small. Cars and trucks were blocking each other. I've seen several large roaches to the point that I had to pay a service to throw all my belongings out for fear I would bring roaches to my new house. The bathroom was gross both in the storage facility and the main rental office. After all of that I wanted to rent a smaller 5x5 for some sealed plastic bins, but the way the staff treated me on my last visit made me just say forget it and I will NEVER use this company again nor will I recommend this company to friends or family.

TENIA T.  |  Expérience générale 
Évaluation :
1

Staff were incompetent. One elevator not functioning. I made a separate complaint for employee P. Singh at UHaul of Jamaica.

Andre C.  |  Premières impressions 
Évaluation :
5

Before staff and managers was not helpful at all specially old manager Jessica she was the worst one I know now the team is good 👍🙏

Marxcudel C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

oneil m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey E.  |  Premières impressions 
Évaluation :
5

Sigan así muy buena atención

Johann E.  |  Premières impressions 
Évaluation :
5

Definitely covient thumbs up👌🏾

Donette D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Esther D.  |  Premières impressions 
Évaluation :
3

Singh needs more customer service skills. The other guys I can't remember there names but they were awesome!

CORIEANN S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monteith C.  |  Premières impressions 
Évaluation :
1

I didn’t like that one sings a contract with terms and regulation but then they start adding fees because of this and because of that .. I don’t recomended because uhaul customer service at the front desk is apathic and sometimes they Are not even around to answer the phone .

MIRIAM D.  |  Expérience générale 
Évaluation :
2

Could not access our storage during regular hours. Blocked by a truck for hours. Facility management no help. Cancelled contract.

MICHAEL G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

justin m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Britney T.  |  Expérience générale 
Évaluation :
5

Agent was friendly and helpful

Fernando P.  |  Premières impressions 
Évaluation :
4

My biggest challenge is how long it takes to process everything. It wasn't quite as bad with the storage rental as it was with the last few truck rentals. However, the overall time it took played a part in me missing a flight I intended to catch. 

Zakiyyah T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

claudette m.  |  Expérience générale 
Évaluation :
1

This facility is completely disgusting and I'm moving my things out ASAP. It smells like trash and the place is filthy. Sad to see but people are here living in the storage units and so many homeless people living in and out of the facility.

DELISE V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chandanie R.  |  Expérience générale 
Évaluation :
1

I was not able to move into the storage unit! The access code to the entry doors did not work and once I got help from security the storage unit had a lock on it! We sent hours trying to get online help and finally gave up. We needed to storage boxes immediately because we were moving out that day. We never got access to the unit.

Jackie G.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Keisha M.  |  Expérience générale 
Évaluation :
3

It took longer than expected to find my reservation. I was assigned a locker that was occupied.

Ade O.  |  Premières impressions 
Évaluation :
1

Staff didn’t give me key or unlock the lock from my storage unit, I’m stuck in the middle of a snow storm with my stuff in the u haul truck

kurt w.  |  Premières impressions 
Évaluation :
4

Great staff, especially the young men that work outside with the giving and receiving of trucks and equipment. They were extremely helpful and courteous.

James U.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATEQUONN B.  |  Expérience générale 
Évaluation :
1

I cleaned my storage at the beginning of December and called the same day to your 1800 number to let you know storage is empty for no more charges and you can track that call ... after that they charged me twice even with a late fee... Didn't understand why if I had automated payment. They call me early January to confirm storage was closed I say yes and ask to please verify my late fee and extra charge to be refunded ... She said someone would call me back and nobody did... I call to your customer service trying to solve that and same thing happened never called me back... they called me yesterday from storage location 1/21 and the representative was rude and even hang up the phone on me cause I was asking about the extra charges you made to my account... SO NO I WOULD NEVER RECOMMEND UHUAL TO NO ONE

Edson R.  |  Expérience générale 
Évaluation :
4

I have had other storage before, but this was a bit more pleasant to do business with. My only problem was long hold for customer service. Thanks guys.

Andrea J.  |  Expérience générale 
Évaluation :
3

It takes a long time to go up to the rooms. The loading area is very tight and easy to get boxed in.

MARKA W.  |  Expérience générale 
Évaluation :
5

Monica outstanding

TIM A.  |  Expérience générale 
Évaluation :
5

Melissa thank you for great customer service. I was surprised that moving was made more pleasant from you and your staff! Merci.

IAIN J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

natasha r.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CURTIS J.  |  Expérience générale 
Évaluation :
5

The staff were very professional and helpful, and also friendly

Gilberte J.  |  Expérience générale 
Évaluation :
4

The only reason why I couldn't say "Excellent" on my overall rating of the U-Haul Storage facility at this particular location is that there is just one problem that I had with the place. The problem is that they have these extremely loud, ear-piercing alarms that keep going off intermittently at that place.. The sound of those alarms are so shrill and so terrible that prolonged exposure to them would most certainly damage a person's ear-drums. The elevators are of a type that I've never seen before; they're like something from a previous age of man's existence on this planet, and the elevators themselves are wired to set off a horrible super-shrill, ear-drum piercing alarm that goes off for a few seconds while the doors are closing. So this is my only complaint about the place. I would recommend that they install modern elevators, and then relegate all those annoying and quite frankly, extremely unhealthy alarms to the after 10:00 PM over-night hours. I say those alarms are unhealthy because of the potential damage they can cause to a person's nerves and ear-drums, and maybe even the brains too, to a certain extent, when a person has to be there working and packing for 3 hours or more. So I think they should set the alarms to go off after 10:00 PM at night, which would be the "after hours" time period, so that people who come in there to do work in their units in the daytime can have peace & quiet, and be able to return home with the healthy nerves, brains, and ear-drums that they came in with. So apart from this one thing concerning the terrible noise of those alarms, everything else about this Storage Facility is WONDERFUL!

Elizabeth J.  |  Expérience générale 
Évaluation :
2

Merci

Jayne L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

enmanuel m.  |  Expérience générale 
Évaluation :
1

I will never recommend or do business with this location ever again. The location manager spoke to me like a pig. Someone needs to do something about her like replace her with someone nicer and knows how to speak to customers.

Suedulari S.  |  Expérience générale 
Évaluation :
2

If I knew I would receive such poor service from the staff and the manager I would have took my Money and business elsewhere!

TeJim G.  |  Premières impressions 
Évaluation :
5

I am an existing customer . Couldn't have been more satisfied with Rosemary service.friendly and helpful .even though I was rushing her after having to wait so long on that phone.good customer service rosemary need more like you.

Theresa L.  |  Premières impressions 
Évaluation :