I cleaned my storage at the beginning of December and called the same day to your 1800 number to let you know storage is empty for no more charges and you can track that call ... after that they charged me twice even with a late fee... Didn’t understand why if I had automated payment. They call me early January to confirm storage was closed I say yes and ask to please verify my late fee and extra charge to be refunded ... She said someone would call me back and nobody did... I call to your customer service trying to solve that and same thing happened never called me back... they called me yesterday from storage location 1/21 and the representative was rude and even hang up the phone on me cause I was asking about the extra charges you made to my account... SO NO I WOULD NEVER RECOMMEND UHUAL TO NO ONE

I have had other storage before, but this was a bit more pleasant to do business with. My only problem was long hold for customer service. Thanks guys.

It takes a long time to go up to the rooms. The loading area is very tight and easy to get boxed in.

Monica outstanding

Melissa thank you for great customer service. I was surprised that moving was made more pleasant from you and your staff! Thank you!

The staff were very professional and helpful, and also friendly

The only reason why I couldn't say "Excellent" on my overall rating of the U-Haul Storage facility at this particular location is that there is just one problem that I had with the place. The problem is that they have these extremely loud, ear-piercing alarms that keep going off intermittently at that place.. The sound of those alarms are so shrill and so terrible that prolonged exposure to them would most certainly damage a person's ear-drums. The elevators are of a type that I've never seen before; they're like something from a previous age of man's existence on this planet, and the elevators themselves are wired to set off a horrible super-shrill, ear-drum piercing alarm that goes off for a few seconds while the doors are closing. So this is my only complaint about the place. I would recommend that they install modern elevators, and then relegate all those annoying and quite frankly, extremely unhealthy alarms to the after 10:00 PM over-night hours. I say those alarms are unhealthy because of the potential damage they can cause to a person's nerves and ear-drums, and maybe even the brains too, to a certain extent, when a person has to be there working and packing for 3 hours or more. So I think they should set the alarms to go off after 10:00 PM at night, which would be the "after hours" time period, so that people who come in there to do work in their units in the daytime can have peace & quiet, and be able to return home with the healthy nerves, brains, and ear-drums that they came in with. So apart from this one thing concerning the terrible noise of those alarms, everything else about this Storage Facility is WONDERFUL!

Thank you

I will never recommend or do business with this location ever again. The location manager spoke to me like a pig. Someone needs to do something about her like replace her with someone nicer and knows how to speak to customers.

If I knew I would receive such poor service from the staff and the manager I would have took my Money and business elsewhere!

I am an existing customer . Couldn’t have been more satisfied with Rosemary service.friendly and helpful .even though I was rushing her after having to wait so long on that phone.good customer service rosemary need more like you.

very professional staff

The staff that helped me with my storage unit was pleasant and helpful

Front desk staffing on a weekend can be worked on. There was only one staff attending to a long queue of people including those with minor issues. Visited during the week and thought it was because of the week day.

I would have provided 5 stars if there was more than one customer service representative at the window to prevent long lines and if the AC actually worked because it is what I paid for except did not receive AC on any of the floors except the main floor. Additional cost should instead be refunded to clients who paid for that feature.

They staff was very helpful

Good service