Le client n'a pas laissé de commentaire.CHRISTOPHER T.
Customer Reviews for U-Haul Moving & Storage of Jamaica
Pour nous contacter
Jamaica, NY 11433
(One block north of Liberty Ave and one block east of Merrick Blvd on 168th)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 7h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.hydrick T.
Le client n'a pas laissé de commentaire.kevin O.
Uhaul website was terrible. Would not allow me to drop off trailer. Waited on hold on phone line for over an hour.Josu G.
Le client n'a pas laissé de commentaire.Briyanna G.
Le client n'a pas laissé de commentaire.Alejandro R.
Le client n'a pas laissé de commentaire.Richard V.
Le client n'a pas laissé de commentaire.Tonya T.
Le client n'a pas laissé de commentaire.Georgeh R.
Professional approach and respectful staff.DAVIDE A.
The truck I had rented had a bad steering problem, while driving the truck I thought the steering wheel column was going to snap in half while driving that was a very scary experience, please fix the truck and or trucks with bad steering problemsDavone D.
Le client n'a pas laissé de commentaire.DAYVON G.
Le client n'a pas laissé de commentaire.Sham S.
U-Haul was returned clean. They ended up charging me $100. Just for a smell.Narendra S.
Le client n'a pas laissé de commentaire.Henry F.
Le client n'a pas laissé de commentaire.FREDHERICH A.
Friendly staff, straight businessLawrence G.
Le client n'a pas laissé de commentaire.tracie D.
On pointameer H.
Le client n'a pas laissé de commentaire.Loretta A.
at first, they didn't know if they had my trailer there for me to pick up. When I got there on the 2nd the guy said wait then came back to me and drive it to the back and unload it yourself.STEVENMARC M.
Le client n'a pas laissé de commentaire.CHRISTOPHER T.
Needed a 6x12 trailer but the day before they called to tell me they don't have something I reserved over a 2 weeks ago.Bruno M.
Le client n'a pas laissé de commentaire.Laquan M.
Le client n'a pas laissé de commentaire.Henry C.
Le client n'a pas laissé de commentaire.Miguel A.
Customer service could be better.Also,they should trained to know that pre paid Visa cards are not accepted as when taking it for a reservation.vanessa B.
Le client n'a pas laissé de commentaire.victor G.
The young man that assisted me with the furniture dolly and locating the van was very nice and patient when assisting me. The young lady at the counter was clear and quick with getting me checked in and out the door. Keep up the good work uhaul!! And please! Please! Stay in the neighborhood!!!Sharon S.
Le client n'a pas laissé de commentaire.Rafique U.
Le client n'a pas laissé de commentaire.DIEGOARMANDO G.
Le client n'a pas laissé de commentaire.Randolph B.
Le client n'a pas laissé de commentaire.Virgilio V.
They need to be more specific with rental costs, you don't like being charged money that you didn't know you had to pay, that's not professional.Victor U.
Le client n'a pas laissé de commentaire.RAFAELB R.
Trailer was dirty inside like somebody was doing construction work in there . I clean up a mass but overall it was goodLukasz K.
Great customer service, equipment was also in great condition when received.Devindra B.
Muy buenoFrancisco H.
Le client n'a pas laissé de commentaire.Thomas O.
Mobile app was a major inconvenience when returning the truck. Difficult app to navigate through.Cynnarra J.
Over all experience was greatly appreciated The counter position personal was great. Just one complaint. The rental agreement requires the copy of the driver license which was unable to be uploaded from my phone. (Reson unknown).Allen J.
Le client n'a pas laissé de commentaire.luis A.
Le client n'a pas laissé de commentaire.ERICDARRYL P.
My experience was excellent with customer serviceLygia G.
Le client n'a pas laissé de commentaire.RICHARDL D.
Was set on one price but when I was in store for pick up it was a hour plus wait and price increaseKEVIN B.
Le client n'a pas laissé de commentaire.Cyril R.
Le client n'a pas laissé de commentaire.Evelisse D.
Le client n'a pas laissé de commentaire.Shota L.
They charge me two days of rental feed when I used only 7 hours . They charge me insurance when I have comercial insurance and then when I called them they said the manager left fir the day to called back tne next because they didn't have the authority to give me credit for the mistake they just had made .Fernando C.
Le client n'a pas laissé de commentaire.chevaughn M.
Horrible service I had to go to four different locations to pick up my rental and when I get there the rental assigned to me was not at the location. I didn't not get my rental till the next day. I was not accommodated anyone and will not recommend your company to anyone.Charles R.
Nothing. In ny experience everything was exelenteELMERA C.
Le client n'a pas laissé de commentaire.Pritpal S.
Care! Just give a shit. Seriously, if the 65 people I spoke to either over the phone or in person would just treat people like they want to be treated, your service quality would triple. If you read this and also don't care why do you have these surveys. If you do care, try and call your facility anonymously. Just try it. And if you finally do get someone on the phone, ask a random question, you wont get the answer. You will either be put on hold and get lost in the system, making it end the call or they will send you to customer service. It's the worst experience I have ever have with a servicing company. Still reading? Still care? I have paid 3 weeks for 2 Ubox containers when I could not even use them. Reimburse me for it. Give me my money back!Wesley K.
Le client n'a pas laissé de commentaire.patrick t. | Premières impressions
No cocky and ignorant managers. Need more managers actually trying to help and fix a problem instead of being rude and distracted.Janelle W.
Place nice, clean and safe.Elizabeth O. | Premières impressions
The check oil light was onJean R.
Le client n'a pas laissé de commentaire.Mohammad I.
Le client n'a pas laissé de commentaire.hussain M.
Everything was very satisfactory. Very pleased. Thank youALTON J.
The check out guy is a Thief he tried to charge my card $500 he kept saying my card declined if I would've had money in there he would've took extra money out of my account the checkout guy did check me out on a dated a check out is a damn thief And if his coworker didn't help him read that I already paid for the van I got robbed the $500 even though it was $200 he kept trying to charge my my card 500 he needs to be firedDnai M.
the Best Uhaul in The WorldDalvin C. | Premières impressions
Great Customer Service, Very ExcellentDalvin C.
Le client n'a pas laissé de commentaire.Michael J.
Le client n'a pas laissé de commentaire.Charenelle W.
we never received furniture pads. The Honolulu team was exceptional and accommodating. They are an excellent representation of service!Joseph S.
The equipment was being cleaned upon my arrival. The back of the van full of water from where the maintenance person sprayed to clean the van. Before I could use the van, I had to clean the water from the back of the van. This should be done proper to a customer renting their van.Alma P.
Long waiting after making the reservation and payment to take the trailer out I was waiting While U-Haul people were chattingCarlos R.
Pay also by cashMohamed N.
Initially given a 10 ft truck that had a left rear tire flat and they were unable to fill. Ended up get another truck but delay was about 90 minutes.Daniel S.
I reserved the van but there wasn't any van available when got to the locationCantave J.
Le client n'a pas laissé de commentaire.Nicole J.
Le client n'a pas laissé de commentaire.FIORDALIZA C.
make sure when a customer makes a reservation the equipment is available and specified time ..... got to another location for pick up and was told they didnt have the trailer .. big inconveniencejohn C.
Le client n'a pas laissé de commentaire.Emily A.
Everything is perfect...Luis M.
Le client n'a pas laissé de commentaire.Joel D.
Le client n'a pas laissé de commentaire.Scarlett S.
Le client n'a pas laissé de commentaire.Paul B. | Premières impressions
Customer service was very professional and helpfulMarjorie G.
my experience was not good at all first i make a reservation several days before the day before i pick up the vehicle a very decent young woman calls me and tells me that they do not have a vehicle in that place that i could go to another uhual that was approximately 3 miles away and that for the inconvenience they were going to give me a credit, everything was fine up to that point. then the next day I go to the place to pick up the vehicle when they give me the key and they send me alone to pick up the vehicle at a garden that is half a block away where there are many vehicles, I had to search and find the vehicle on my own, when I got to deliver the vehicle two and a half hours later the girl tells me I don't need to do anything that they send me the receipt by email and charge me for the card later they wanted to swindle me with a charge of 1 600 dollars dial for the miles but thank God I had I took a photo of the miles before and when I returned to the vehicle because I did not like the customer service at all and because they did not give me confidence they tried to charge me for more than 700 miles I had to call several times to get canceled for the charge and I'm still waiting for them to return me and now I see that even the credit they gave me for the change of place that was 50 dollars was taken away from me, this has been my worst experience.jhonny G.
I will not so ever deal with u- haul anymore in my life because their have so many thief , they vandalism my unit storage and they take everything I lost merchandise round $30 t0 35 thousands dollars please I need justice for my itemsmirlande j. | Expérience générale
Le client n'a pas laissé de commentaire.Fritz M.
Le client n'a pas laissé de commentaire.Francisco L.
Many staffs need to be replaced, they are not helping customers. When I went to the location to reserve, they said truck is not available without looking at it. Later I had to go online to reserve and pickup from same location. I had to choose this location because I was close by. This was the worst customer service I have ever seen.Mahdi B.
No problem we are pleased your service. Merci encore.Abdul M.
The storages is rat infested need to be cleanedJoy M. | Expérience générale
Le client n'a pas laissé de commentaire.calixte O.
Le client n'a pas laissé de commentaire.MOHANVISHAL P.
Excellent serviceJULIOC D.
The associate was really nice. It was a smooth experience.Hira T.
Amazing staff extremely friendlyreginald P.
Le client n'a pas laissé de commentaire.JOSEADOLFO T.
5 stars. Friendly serviceMohammad I.
PLEASE..., *Refill winshield washer *Headlights needs replacement. (HIGH & LOW BEAM). *Windshield Wipers needs to be chahge. *12volt to charge my phone is not working properly *Rented this truck nu.ber TM 1305 N.Arnold A.
Personnel need to be more customer orientedCarvel B.
Plp were very sweet and helpfulNiurka D.
I loved how I was treated and I am happyDAYVON G.
Le client n'a pas laissé de commentaire.Ramlall P.
Le client n'a pas laissé de commentaire.Troy S.
Le client n'a pas laissé de commentaire.Shanay S.
The staff was wonderful in helping us to find a storage that was convenience to me.Calvin B. | Premières impressions
My experience was great. Thank you for the wonderful services that your company provided.EVELYN N.
There was a door that was broken and wasn’t working so it makes my trips of moving the things from the chuck to the storage area a bit difficult to man hover that was one of my biggest issue and I think the facility needs some more push carts to push your goods on to the storage but otherwise it’s good for businessLinford N. | Premières impressions
The first gentleman who helped me was very nice. He recommended I pick up my truck from another location or come back to New York. When I got into New York with my truck it took me 30 minutes to get into the storage unit. The gentleman who was supposed to be on lunch was aggressive and angry and asked me why I didn't register my card. Throughout the night I kept getting locked out of the facility due to my card not being registered. The worker was so busy arguing with another patron that I have to keep constantly asking him for help he didn't guide me to the area where my storage unit was that. He did not tell me that there was another lot where I can drop off my truck. It was just not a good experience this time around with uhaul.Nekai B. | Premières impressions
Le client n'a pas laissé de commentaire.elijah c. | Premières impressions
I only have one complaint, I made a late payment and a lock was added to my storage to deny access. That wasn't really the issue. The issue was that the lock was on for a whole week even after the payment was made. I had to go during business hours to get it removed. That should be something the company stay on top of. Sometimes emergencies can happen.Fatoumata d. | Expérience générale
I had some great experience since I've been using uhaul servicesROBERTDEAN M. | Expérience générale
Le client n'a pas laissé de commentaire.DMITRY I. | Expérience générale
Le client n'a pas laissé de commentaire.CLAIREM L. | Premières impressions
Le client n'a pas laissé de commentaire.CASSANDRA S. | Premières impressions
Staff was extremely helpful and supportive when I faced challenging times. MerciJamie W. | Expérience générale
Everything good, just that the ladies at the front desk could be a little more kindsJose D. | Expérience générale
No commentsmarcia l. | Premières impressions
Le client n'a pas laissé de commentaire.junior T. | Expérience générale
Great staff very helpful and patient.david r. | Premières impressions
Le client n'a pas laissé de commentaire.Caprice M. | Premières impressions
My time at the u-haul storage unit was great never had a problem with staff very respectful never had a problem when I called about something I wasn't sure about the place very clean & organized overall I would definitely recommend this u-haul storage unit located at 168-11 Dougals ave Jamaica NY 11433 satisfied customertanya a. | Expérience générale
They the best. People need to stop their nonsense. Period.Michelle L. | Premières impressions
Keep up the good workmelessa t. | Premières impressions
You guys made my bill go so high no one called us tell my bill was over $1 000 dollars and ready for auction so f*** U-HauL going to tell everyone not use your facility ! Have a blessed day now I am going to post it on my FacebookJudith G. | Expérience générale
Le client n'a pas laissé de commentaire.Renee A. | Expérience générale
Le client n'a pas laissé de commentaire.Marie P. | Expérience générale
I made a reservation for a unit with ground level vehicle access. I was lied three times by sales reps., ended paying more money and I had to go further to get a unit on second level with a broken elevator. I want a compensation for the terrible service I got.Manuel F. | Premières impressions
I find the staff at this location to be very helpful and accommodating. They go above and beyond to ensure that the customers' needs are met. KUDOS to Melessa Toussaint (Manager), and the rest of her crew. Shout out to Josh and Liz, Charles too. You all are the best @ U-HAUL Douglas Avenue Jamaica location.SHARON W. | Expérience générale
I started renting a storage unit to housed my Grandmother's most prized possessions. Thinking I was keeping them safe, this place turned out to be the worst decision I've ever made. When my unit was flooded it ruined my furniture with water and mildew damage. I was told that there was nothing they could due as I opted out of insurance. I explained that, I didn't know insurance was an option, as no one informed me on any insurance when I started renting the unit. All I was told there's nothing they can do. Which is completely unacceptable. My items can never be replaced. My other items that wasn't affected were moved upstairs to a smaller unit, but I was still being charged the price of the larger unit. When I finally decided enough was enough. I came to remove my things to go elsewhere, only to find the rest of my future was ruined by RAT DROPPINGS! When this was brought to the staff attention, they said that was regular! I am truly disappointed and angry at the amount of unprofessionalism and just complete disregard of my belongings. I paid uhaul to ruin my future. I have no sofa, mattress, recliner chair or dining room chairs. Just nothing, if it wasn't in plastic bins it's GONE! I will never use uhaul or recommend uhaul to anyone!TeJim G. | Expérience générale
The bad it long time gets any doneedward D. | Expérience générale
Le client n'a pas laissé de commentaire.Emerald G. | Expérience générale
Le client n'a pas laissé de commentaire.NICOLEA S. | Expérience générale
I was very pleased with how everything was done.Neville A. | Premières impressions
Le client n'a pas laissé de commentaire.Latoya S. | Expérience générale
Le client n'a pas laissé de commentaire.SANJAY P. | Expérience générale
Le client n'a pas laissé de commentaire.Harold C. | Expérience générale
Le client n'a pas laissé de commentaire.Gloria C. | Expérience générale
I never moved my stuff out and was lied to as I dealt with covid and illness. I did show up to renew a contract and was turned down. I will be in contact with corporate about this location .Ayana I. | Expérience générale
Le client n'a pas laissé de commentaire.Richard R. | Expérience générale
Was good experience.jean T. | Premières impressions
Le client n'a pas laissé de commentaire.SHAMPERSAUD M. | Expérience générale
Le client n'a pas laissé de commentaire.Alicea B. | Expérience générale
Le client n'a pas laissé de commentaire.ALBERT P. | Expérience générale
Le client n'a pas laissé de commentaire.Richard R. | Premières impressions
Le client n'a pas laissé de commentaire.LESLIEP M I. | Expérience générale
I will NEVERRRRRRR use uhaul again for storage!!! While the workers that walk around the units and help were all very nice, the people at the front desk (with the exception of the two men that were there the day I officially moved out) were NO help. Uhaul owes me $30 and said they will have a manager contact me… that was 3 YEARS AGO!!!! Still haven't gotten a refund or even a call back. They charge you over $100 to put your stuff in their dumpster, like what is the dumpster for if not to discard things, I paid $92,9 a month for a box and they still make you pay to throw out furniture. Using uhaul was one of the worst experiences I've had with a facility. Will not recommend.DANIELLE,DIANA S. | Expérience générale
My daughters attend St. John's University. I always use the storage unit and van rental.FLOYD M. | Expérience générale
Would be great to have more openness to pricing and to ask uhaul that if you only need it for an extra day over the time period you wanted that they wouldn't charge you the whole month. Ie taking advantageHisham A. | Expérience générale
Le client n'a pas laissé de commentaire.Sandra M. | Premières impressions
Le client n'a pas laissé de commentaire.Esther D. | Expérience générale
Le client n'a pas laissé de commentaire.Jeffrey E. | Expérience générale
Le client n'a pas laissé de commentaire.Muyibat L. | Expérience générale
So far everything is good in other parts so I have no question that's a momentelwood l. | Expérience générale
PerfectFahri K. | Expérience générale
Le client n'a pas laissé de commentaire.Karl G. | Online Move In
I have had the worst experience of my life for the past six months dealing with the Jamaica location. My family has used Uhaul since I was a kid for storage. But with this last experience I will not be returning and I am very close to writing a public review, since no one will get back to me or call me from customer service. My unit had rats, which fine- no big deal - it happens. I asked to walk away from the unit and leave the damaged goods behind. After months of no one following up with me, Melessa Toussaint reached out and gave me a refund for the months I had to wait and assured me there was nothing more I needed to do. Great! Moved on with Life. Fast forward, for months I receive late notices on the unit. I sent them to Melessa. Radio silence. Finally I contact customer support. She emails me I need to sign a letter of abandonment. After I have my questions answered about the letter by Cynthia, I sign it and send it over. I ask Melessa to confirm she received it. Radio silence again. A month goes by, I receive notice a LEIN is being placed on my CREDIT due to late notices. Over a unit that is CLOSED?! What? I call Melessa. I call customer service. No one can help me. Finally Melessa emails me back on e poorly written sentence that I have to sign the letter. I forwarded her the email, and resent the PDF. She just didn't see I sent it? Then proceeded to ignore me for three more days. Then said she received it and said something about waiting on a dumpster to arrive? This has nothing to do with the fact that my credit has been wrongfully affected by Melessa's Oversight. She literally ignores my emails completely, she has never even acknowledged her multiple errors during this entire experience. And no one has ever cared enough to even reach out to me and hear out my concerns. I was told to reach out to Will Wolof, I have called his office four times. Radio silence there too. I text him as well, nope. Nothing. How hard is it for anyone at Uhaul to give me a call? Ever? I am not crazy, or irrational. I just wanted basic decency and assistance which I never got. I got a call that the unit has been closed. Great. This doesn't change the fact that no one has ever reached out to me, my credit has been damaged on a unit I never ever failed to make a payment on. I am so angry, and disappointed. I have been a loyal customer for years and years, and now I really don't think I can ever trust this company again.Taryn S. | Expérience générale
Le client n'a pas laissé de commentaire.LANIQUE H. | Expérience générale
Le client n'a pas laissé de commentaire.Yosmira D. | Premières impressions
Your staff is excellent. Darnell, Candace and especially Mr. Phibs worked so hard to make our experience wonderful. Merci encore.UMA B. | Premières impressions
The staff were extremely friendly and insightful. They made the process so easy. I never knew the process can be so streamlined.Jason S. | Premières impressions
The staff always have an attitude. The phone is hardly ever answered, my storage unit was so hot that my clothes were sticking to me. I had to keep walking down the hall because the light sensors would go off like every 5 to 10 minutes and it would be completely dark. My unit was not handicap accessible. So I had a hard time carrying beds and dressers up the stairs alone. The loading area is way too small. Cars and trucks were blocking each other. I've seen several large roaches to the point that I had to pay a service to throw all my belongings out for fear I would bring roaches to my new house. The bathroom was gross both in the storage facility and the main rental office. After all of that I wanted to rent a smaller 5x5 for some sealed plastic bins, but the way the staff treated me on my last visit made me just say forget it and I will NEVER use this company again nor will I recommend this company to friends or family.TENIA T. | Expérience générale
Staff were incompetent. One elevator not functioning. I made a separate complaint for employee P. Singh at UHaul of Jamaica.Andre C. | Premières impressions
Before staff and managers was not helpful at all specially old manager Jessica she was the worst one I know now the team is good 👍🙏Marxcudel C. | Expérience générale
Le client n'a pas laissé de commentaire.oneil m. | Premières impressions
Le client n'a pas laissé de commentaire.Jeffrey E. | Premières impressions
Sigan así muy buena atenciónJohann E. | Premières impressions
Definitely covient thumbs up👌🏾Donette D. | Premières impressions
Le client n'a pas laissé de commentaire.Esther D. | Premières impressions
Singh needs more customer service skills. The other guys I can't remember there names but they were awesome!CORIEANN S. | Premières impressions
Le client n'a pas laissé de commentaire.Monteith C. | Premières impressions
I didn’t like that one sings a contract with terms and regulation but then they start adding fees because of this and because of that .. I don’t recomended because uhaul customer service at the front desk is apathic and sometimes they Are not even around to answer the phone .MIRIAM D. | Expérience générale
Could not access our storage during regular hours. Blocked by a truck for hours. Facility management no help. Cancelled contract.MICHAEL G. | Premières impressions
Le client n'a pas laissé de commentaire.justin m. | Premières impressions
Le client n'a pas laissé de commentaire.Britney T. | Expérience générale
Agent was friendly and helpfulFernando P. | Premières impressions
My biggest challenge is how long it takes to process everything. It wasn't quite as bad with the storage rental as it was with the last few truck rentals. However, the overall time it took played a part in me missing a flight I intended to catch. Zakiyyah T. | Premières impressions
Le client n'a pas laissé de commentaire.claudette m. | Expérience générale
This facility is completely disgusting and I'm moving my things out ASAP. It smells like trash and the place is filthy. Sad to see but people are here living in the storage units and so many homeless people living in and out of the facility.DELISE V. | Premières impressions
Le client n'a pas laissé de commentaire.Chandanie R. | Expérience générale
I was not able to move into the storage unit! The access code to the entry doors did not work and once I got help from security the storage unit had a lock on it! We sent hours trying to get online help and finally gave up. We needed to storage boxes immediately because we were moving out that day. We never got access to the unit.Jackie G. | Online Move In
Le client n'a pas laissé de commentaire.Keisha M. | Expérience générale
It took longer than expected to find my reservation. I was assigned a locker that was occupied.Ade O. | Premières impressions
Staff didn’t give me key or unlock the lock from my storage unit, I’m stuck in the middle of a snow storm with my stuff in the u haul truckkurt w. | Premières impressions
Great staff, especially the young men that work outside with the giving and receiving of trucks and equipment. They were extremely helpful and courteous.James U. | Premières impressions
Le client n'a pas laissé de commentaire.NATEQUONN B. | Expérience générale
I cleaned my storage at the beginning of December and called the same day to your 1800 number to let you know storage is empty for no more charges and you can track that call ... after that they charged me twice even with a late fee... Didn't understand why if I had automated payment. They call me early January to confirm storage was closed I say yes and ask to please verify my late fee and extra charge to be refunded ... She said someone would call me back and nobody did... I call to your customer service trying to solve that and same thing happened never called me back... they called me yesterday from storage location 1/21 and the representative was rude and even hang up the phone on me cause I was asking about the extra charges you made to my account... SO NO I WOULD NEVER RECOMMEND UHUAL TO NO ONEEdson R. | Expérience générale
I have had other storage before, but this was a bit more pleasant to do business with. My only problem was long hold for customer service. Thanks guys.Andrea J. | Expérience générale
It takes a long time to go up to the rooms. The loading area is very tight and easy to get boxed in.MARKA W. | Expérience générale
Monica outstandingTIM A. | Expérience générale
Melissa thank you for great customer service. I was surprised that moving was made more pleasant from you and your staff! Merci.IAIN J. | Premières impressions
Le client n'a pas laissé de commentaire.natasha r. | Expérience générale
Le client n'a pas laissé de commentaire.CURTIS J. | Expérience générale
The staff were very professional and helpful, and also friendlyGilberte J. | Expérience générale
The only reason why I couldn't say "Excellent" on my overall rating of the U-Haul Storage facility at this particular location is that there is just one problem that I had with the place. The problem is that they have these extremely loud, ear-piercing alarms that keep going off intermittently at that place.. The sound of those alarms are so shrill and so terrible that prolonged exposure to them would most certainly damage a person's ear-drums. The elevators are of a type that I've never seen before; they're like something from a previous age of man's existence on this planet, and the elevators themselves are wired to set off a horrible super-shrill, ear-drum piercing alarm that goes off for a few seconds while the doors are closing. So this is my only complaint about the place. I would recommend that they install modern elevators, and then relegate all those annoying and quite frankly, extremely unhealthy alarms to the after 10:00 PM over-night hours. I say those alarms are unhealthy because of the potential damage they can cause to a person's nerves and ear-drums, and maybe even the brains too, to a certain extent, when a person has to be there working and packing for 3 hours or more. So I think they should set the alarms to go off after 10:00 PM at night, which would be the "after hours" time period, so that people who come in there to do work in their units in the daytime can have peace & quiet, and be able to return home with the healthy nerves, brains, and ear-drums that they came in with. So apart from this one thing concerning the terrible noise of those alarms, everything else about this Storage Facility is WONDERFUL!Elizabeth J. | Expérience générale
MerciJayne L. | Premières impressions
Le client n'a pas laissé de commentaire.enmanuel m. | Expérience générale
I will never recommend or do business with this location ever again. The location manager spoke to me like a pig. Someone needs to do something about her like replace her with someone nicer and knows how to speak to customers.Suedulari S. | Expérience générale
If I knew I would receive such poor service from the staff and the manager I would have took my Money and business elsewhere!TeJim G. | Premières impressions
I am an existing customer . Couldn't have been more satisfied with Rosemary service.friendly and helpful .even though I was rushing her after having to wait so long on that phone.good customer service rosemary need more like you.Theresa L. | Premières impressions
very professional staffHarold L. | Premières impressions
Le client n'a pas laissé de commentaire.Adarrelya P. | Expérience générale
The staff that helped me with my storage unit was pleasant and helpfulkenneth b. | Premières impressions
Le client n'a pas laissé de commentaire.Suedulari S. | Premières impressions
Front desk staffing on a weekend can be worked on. There was only one staff attending to a long queue of people including those with minor issues. Visited during the week and thought it was because of the week day.Nicholas E. | Expérience générale
Le client n'a pas laissé de commentaire.stephanie m. | Premières impressions
Le client n'a pas laissé de commentaire.Melissa S. | Premières impressions
I would have provided 5 stars if there was more than one customer service representative at the window to prevent long lines and if the AC actually worked because it is what I paid for except did not receive AC on any of the floors except the main floor. Additional cost should instead be refunded to clients who paid for that feature.Aleah G. | Expérience générale
Le client n'a pas laissé de commentaire.Leonard W. | Expérience générale
They staff was very helpfulNick R. | Expérience générale
Good serviceTARIQUN N. | Expérience générale
"I was very comfortable with the facilities except for the bathroom in the units area,it is always nasty and no hand soap;I do not blame the workers for all of it; but you still did not do your part! Thank you and may God bless your business in every area that he knows how."ANN MARIE G. | Expérience générale
everyone was AmazingMARILYNA A. | Premières impressions
Le client n'a pas laissé de commentaire.Vishwanauth R. | Expérience générale
U-Haul Jamaica Nyc have figured out what many needs to take a page from. The dedication to their jobs, and the calm listening voices of the staff, exemplifies professionalism.VADEN R. | Expérience générale
Charles Hampton is useless, he does not listen, I ordered boxed online and he could not find where they were. I had to request a refund. Melissa Toussaint DOES NOT know how to talk to customers she needs training. I met Darnell Gore twice he help me out and made suggestions as to what I should do even though I had to rent on two separate days and paid a little more he was EXTREMELY helpful polite and even smile, nice guy, right business attitude, he is who your company needs. He saved the day TWICE.VADEN R. | Premières impressions
I never have a issue besides the long lines may need more employees inside to help out. Over all everything is great manager always helps and multi task by helping the employees when help is needed.Shanay W. | Expérience générale
Very convient clean well lighted and safe cameras.Thankyou greatly apreciatedLisa T. | Expérience générale
Le client n'a pas laissé de commentaire.Sheikh I. | Premières impressions
No complaints. Staff was quite professional (though understaffed?)Leslie L. | Expérience générale
I would recommend u-haul for the services it provides in store and online to assist you with your moving or storage needs.iris h. | Expérience générale
I moved out and u haul staff are still taking money out of my account. The cleaning lady that works on Friday is such a dear and she keeps the facility clean and is very helpful.Collette J. | Expérience générale
Everything was excellent, from the staff to the facility. Smooth experience Heidy Nicole L. | Expérience générale
I was happy with my choice to store with U-Haul. The price was reasonable and I had easy access I and out of the facility. I would use them again.Linda K. | Expérience générale
Great I’ve used this storage facility twice and would recommend it to everyone thanks againSamuel S. | Expérience générale
The staff is usually very friendly and helpful. I've never had an issue with the facility except for earlier this year. Overall my experience has been good.SERITA J. | Expérience générale
Both my move in and move out was effortless. The staff was very accommodating and helpful. ThanksShawn B. | Expérience générale
This storage's team is professional, friendly and helpful. I appreciate they support. Summarizing, they are the best team.Jose D. | Premières impressions
The staff and worked with me in helping me keep my unit secure. Very understanding caring And crew of people here.. thank you allDenise R. | Expérience générale
Great ServiceFLOYD M. | Expérience générale
Very present and helpful staff and management. Seems like a well-run ship.James C. | Premières impressions
SatisfactionValentin B. | Expérience générale
The staff was very accommodating and helpful.ANNETTE G. | Expérience générale
For someone who usually asks a lot of questions, the staff did not mind addressing them. My only feedback is parking availability for customers who are moving in or out of the storage space.Jovan B. | Expérience générale
Thanks for your service will be backDeloris C. | Expérience générale
The staff at the Douglas Avenue location were courteous and very helpful to obtain a storage unit that can accommodate all of the furniture and items needed to be stored.iris h. | Premières impressions
Everyone I encountered from the time I walked in until the morning return was excellent and extremely helpful. I couldn't ask for more helpful and friendly caring staff members. I was treated greatDenise R. | Premières impressions
the customer service is poor when i came in i waited for one hour to move in because they couldnt find the right storage size for us and also the access card always said access deniedMaryjane S. | Premières impressions
There was only 2 persons working, the wait was long. However, the service from Elizabeth was excellent. She made a difficult day so much better. ThanksShawn B. | Premières impressions
I was surprised in the lack of staff and the long wait times. I was able to make a reservation fro a truck and storage. The storage container assigned was filled which caused a delay with unloading.Valerie A. | Premières impressions
Thoroughly professional. All staff is courteous and helpful.GENEVIEVE P. | Expérience générale
I have been renting at this U-Haul facility for about four years it's pricing is very affordable and reasonable they have excellent and professional customer service. I recommend to allEVETTE S. | Expérience générale
One of the BEST Uhaul facility I have ever store my things. No problem what so ever. GREAT STAFF..Jose N. | Expérience générale
Thank you I will be coming back if and when I need toDoloris C. | Expérience générale
Easy and simple.Ashley M. | Premières impressions
I had so many issues...I will never use uhaul again... 1. I filled up the rank & was not refunded the overage 2. They had no disc locks for my storage 3. Most IMPORTANT the locationLISA M. | Premières impressions
Have some coffee and donuts. While you wait.RAYMOND W. | Expérience générale
Thumbs upGeraldine M. | Expérience générale
good service.angie s. | Premières impressions
TERRIBLE. Staff was inattentive. The process was way too long (2,5hrs).No instructions on how to access my unit or how to check in. The store lock not taken off. Had to walk back to office 3 times.Shondell B. | Premières impressions
If I could give uhual 0 stars I would. Vermin eat my storage unit and uhual didnt even bother to notify me. But the worst part was management. I cant wait to make this public with pictures.VANESSA R. | Expérience générale
My only recommendation is to hire more staff. Even though my rental experience was exceptional with both employees, this facility is incredibly understaffed for the volume of clientele they have.tarina h. | Expérience générale
This is the only uhaul location have been to where the customer service is always excellent, the entire staff has great CS. Place is always clean, especially the bathrooms.shereen w. | Expérience générale
Staff made my experience great They are professional, friendly and helpful. They even helped with my bag to my Uber! Thank you Michael, Brianna, John, and all the other ones I don't know their names.katia l. | Expérience générale
Jonathan was awesome!!!tarina h. | Premières impressions
Overall satisfied with my experience.Norman A. | Expérience générale
Its clean and convenient near my homeAdarrelya P. | Premières impressions
Staff is very slow.. and not very knowledgeable of whats happeningarjune s. | Expérience générale
It was incredibly hard to access my locker without having to lock my vehicle and my locker each time and neighborhood wasn't safe. Nobody was there in the afternoon to check out of my locker.Tyler B. | Expérience générale
Staff were all knowledgeable and helpfulShanny H. | Expérience générale
My ubox was stored at this facility. The manager worked with me and went above and beyond to make sure that my ubox was delivered on the day it was supposed to be delivered.Blair W. | Expérience générale
The delivery person was great, the problem was everything leading up to it. My box was late and I was not notified. I had to call several times and spoke to many people who were not very helpful.Sherita R. | Expérience générale
Disgusting and nasty customersslyvina r. | Expérience générale
The lady from the front desk counter was ABSOLUTELY Amazing, her customer service skill were very good.Annette B. | Premières impressions
I was treated with respect every one treated me with respectBeverly M. | Premières impressions
EXCEPT FOR ISSUES WITH CHECK IN CARD WHICH MALFUNCTION A COUPLE OF TIMESCharles O. | Expérience générale
More places to park your vehicle or the uhaul truck while unpacking either or.APRIL S. | Expérience générale
In the past, Staff and Management were often helpful (when I was a paying customer). However, on the day of my move (closing out my TWO units) it was a total disaster!!CONSTANCE,F L. | Expérience générale
Ubox should have been ready at 10am, got there and Shawn said the forklifts broken & couldn't give a specific time on when it would be fixed.Took over 2 hrs to get it fixed. Got the box at 12:20pm.Kevin D. | Expérience générale
I'll be backPatrick K. | Expérience générale
Service was very slow. Staff was very unorganized and misinformed.Allisa O. | Premières impressions
I'm pleased with service and units.SHARON M. | Expérience générale
Good ServieSHARON M. | Premières impressions
Staff was patient, kniwlegable and courteous.veronica p. | Premières impressions
Great service. Friendly folks. Lydia is AMAZING.Sam A. | Expérience générale
I went there and ask for a 10-15 they let me know it was available.the following day I came with my belongings the storage they give me was occupied another one was I of to settle for a small size.I wDuncan M. | Premières impressions
It was fast easy and the associate who helped me Sean Gomez had helped me and was very polite and helped me understand everything he saw a line and took action and helped me right away.Samuel S. | Premières impressions
Beyond my expectation. Was put together by a GENIUS who really studied people and circumstances. Courteous staff too..Jermaine from DC and Jason from NY. Thanks U Haul. Keep up the excellent work.joanne m. | Réservation
There was trouble in locating our U-Boxes and it took several phone calls to track them down. The U-Boxes weren't ready on time as promised for the movers and were given a single trailer for 2 U-BoxesEileen H. | Expérience générale
They where very very lenient, I appreciate your services. Thank you guy.eguan l. | Expérience générale
very comfortable and cleanAnurak S. | Expérience générale
Access hours should be later and the rooms have open tops which isn't completely secure and allows dust and insect infiltration.SHAH F. | Expérience générale
Management and staff are professional and helpful.DAVID G. | Expérience générale
I did not see the facility as I had a U-Box shipped from CA to NY and it was delivered to our address. However all was as promised. It was delivered the day it was promised in great condition.TERRI B. | Expérience générale
Uhaul is a RIP off they have to straighten out who ever takes care of the bill if u dont watch ur bill they will over charge u but other than that everything else is good.TIWANA S. | Expérience générale
The communication was not well. My account was wrongfully charged, which was after i was told me account would not be charged by kelly paramesan. Other than this unfortunate action. Au-dessus de la moyenneSAKIYNA M. | Expérience générale
Great except you have too much business not enough staff to service it. After removing ALL of stored items 09/29, raking empty photos & stood in line on 9/29 & 9/30 to ckout. I couldn't do so.Wilton W. | Expérience générale
U-Haul in Jamaica at Douglas Avenue was very very professional and answered all the questions that I needed to be answered they were very respectful and I will always recommend U-Haul in Jamaica on DoRose C. | Expérience générale
The managers don’t know how to deal with customersshane v. | Expérience générale
Every staff member I interacted with was great and very helpful! I will be using this UHaul location again!Scott B. | Expérience générale
I have never used Uhaul of Jamaica. I returned this box on August 10th to Uhaul Canyon Country, Calfiornia. Get your records straight!Jennifer P. | Expérience générale
Very Convenientnathaniel c. | Réservation
Excellent Customer service. help and supportsusan j. | Réservation
My Experience with Uhaul was a good One! I Appreciated the Freindly and Professional manner the employees took care of their business!Larry B. | Expérience générale
Good storage.Opal P. | Réservation
Hello i had an amazing experience with uhaul. Even when problems arised that were beyond everyones control the manager Sean and worker shauday are the best. Thank you for taking care of me! Amazing!lashaun b. | Expérience générale
When I called to check in on delivery for my ubox, I was tossed around to multiple different people and spent hours on the phone until someone was able to actually help me.Sandeep S. | Expérience générale
this location sucks! Go somewhere else.Sherrise P. | Réservation
I never visited the Jamaica facility, as our U-Box was picked up from there by McKoy Movers for delivery to NYC. The site manager, Amanda, was so helpful with all my questions over the phone. Thanksmichael e. | Expérience générale
They were very helpful and delivered our storage box when we requested it. The service was great.Judith m. | Expérience générale
The staff was very pleasant and even though the customer before me was very unpleasant and rude the clerk handled the situation very professionally. Always rent from UHAL at this very location.sharon s. | Réservation
Kelly, Office Manager was a Great Help. She is Sincere and Customer Care Oriented. I really appreciate her assistance. Thank you Kellykhosrow y. | Réservation
Thank you and God Bless!deborah m. | Expérience générale
I move out before the other rent was due, and they harass me at my home and job, and I did not owe any money.jermaine b. | Expérience générale
Thank you to the manager and staff who helped out tremendously even when it was temporarily unavailable for storage access. They went the extra mile to accommodate our needs.APRIL S. | Expérience générale
No extra commentsRoberta S. | Expérience générale
Are all these reviews fake or something? Worst experience Ive ever had at a Uhaul or... really any business ever, really. Just so bad, this place is totally disorganized to a hilarious level. Avoid.LAURA B. | Expérience générale
My movers had to wait over 2 hours just for the u-boxes to be loaded to a trailer. I tried calling several times and no one would pick up the phone. Ridiculous.Olivia S. | Expérience générale
Sean the General Manager was professional, knowledgeable and a credit to your Company.jennifer o. | Expérience générale
Incredibly poor U Box experience with the worst customer service I've ever experienced.justin s. | Expérience générale
The only thing I didn't think was safe was the staircase, every floor is locked from the inside so you get stuck in the staircase and it can be very scary. Other than that one issue I was a satisfiedQiana A. | Expérience générale
It was a good experience. I got all my stuff and only 2 days later than originally stated.Louise B. | Expérience générale
Management forget to be more helpful to customers and their need, 2 hours before closing I was told I cant get my U-box because its almost closing time and the person to operate the forklift when homeMICHAEL R. | Expérience générale
I was disappointed with the extra lien fees within 30 days. Outrageous!Tina T. | Expérience générale
The manager and associate did a great job for me. they were very warm and accommodating. I appreciated that a lot.Janet G. | Expérience générale
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