Customer Reviews for U-Haul Moving & Storage of Jamaica

4 379 évaluations

168-11 Douglas Ave   Jamaica, NY 11433
(One block north of Liberty Ave and one block east of Merrick Blvd on 168th)

(718) 690-3674

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(718) 690-3674

168-11 Douglas Ave
Jamaica, NY 11433
(One block north of Liberty Ave and one block east of Merrick Blvd on 168th)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Thank you so much

Kisha S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Eric M. 
Évaluation :
5

No edea

said A. 
Évaluation :
2

I wish someone told me nobody would be willing to help when I got there getting inside the building was a process to figure out then the access code wasn't working. When I got inside the building the elevator wasn't working. There was no kick inside my unit like the online service said it would be so I had to figure that out later

Amber M.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Clive M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sham S. 
Évaluation :
5

We rented 4 trucks over a 3 week period and moved into 2 storage lockers. Overall, we were happy and are finally moved out of our old home, while we wait 4-6 weeks for our new home to go through renovations. U-Haul was great for our situation where we needed to move from one home to two different locations. Staff at all 3 locations weee super-friendly (Woodhaven Auto, U-Haul of Jamaica and U-Haul of Flushing). Some areas for improvement (I've included for truck rentals too) -the move in process was very time consuming (about 2 hrs), the web sign was problematic. We were in a hurry, but did not get clear information and had to change our locker due to issues finding it and lengthy walk/ride on elevators. -our truck reservations were bumped twice, because drivers didn't return their trucks in time. This added a lot of stress to a stressful period. -we saw the U-box moving containers at the U-Haul of Jamaica Queens. It looks like a newer version, with steel construction - much better than the plywood boxes and orange tarp advertised by UHaul. I wish we knew about these newer boxes, because we would have used them and it would have been a much better product for our situation. Note: we would have gone with PODS, but could not due to size limitations in our driveway.

Varanesh S.  |  Online Move In 
Évaluation :
1

Le client n'a pas laissé de commentaire.

winfred S. 
Évaluation :
5

The technician were very well aware of their work very professional and helpful and the bargain was great

John S.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

lakeya L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rehaud P. 
Évaluation :
5

Nothing the customer service was great and they went above their responsibilities to make sure i was taken care of i would recommend this location to everyone.Thanks for taking care of my needs .

john S. 
Évaluation :
1

What happened first, the truck they assigned me was not ready After 2 hours they practically assigned me another one that I did not have access to either, how could it be that they assigned me a truck that was in the middle of all really terrible service

Erasmo A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jose A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

yvette j.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian L. 
Évaluation :
1

Its a great cargo van but its stink i had to get one of your guy to spray inside but it still didn't help

TONYI D. 
Évaluation :
5

Probably a faster and easier way for customers to get out of there with the vehicle because it took a while in my case to get out of there.

Jose Luis D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candia O.  |  Premières impressions 
Évaluation :
2

Poor UHaul truck given to us

Kavita P. 
Évaluation :
5

Gentleman who gave me trailer was great. Should be promoted to manager.

John J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JORGE A. 
Évaluation :
5

Best customer service ever

Adin S. 
Évaluation :
2

Handle the service better.

RICHARDA K. 
Évaluation :
3

notifying the customer of their refund, writing and explaining the extra withdrawal from account.

RECARDO S. 
Évaluation :
4

Truck was nasty seatbelt had a wet pain that got all over my shirt. Back was sticky and dirty floor, cab smelled like rotten cheese

JOSEPH Z. 
Évaluation :
3

Cleaner interior A/C didn't work

JEREMY S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Angela Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

keith W. 
Évaluation :
5

I had 3 U-Boxes shipped from Oregon to New York on 5/20/22. My stuff arrived at the U-Haul warehouse located at 168-11 Douglas Ave, Jamaica, NY on time and safely. Michael (one of the owners, I believe) at the above location helped me in scheduling the day (6/18/22) of emptying the boxes. He is knowledgeable, professional and friendly. Thank you Michael!

Tenzin L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Zainab H.  |  Online Move In 
Évaluation :
5

Customer was excellent, at this time, nothing needs to be done.

Alvin C. 
Évaluation :
5

N/a

Jeffrey S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dave P. 
Évaluation :
5

Thank you soooo much very convenient

Brandon W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacqueline T.  |  Online Move In 
Évaluation :
3

Put a tongue jack on the trailer so you can take it off your truck when it is loaded. And check the tires I had a leaking tire all the way to south Carolina

william Z. 
Évaluation :
5

Excellent service.

frank Q. 
Évaluation :
5

The people at the 168-11 Douglas AVE location were extremely helpful and had no problem answering the many questions I had

Leopold A.  |  Online Move In 
Évaluation :
1

U-haul is the worst company ever.

Ruth C. 
Évaluation :
2

Today I was bounced between (2) different uhaul locations. The text confirmed an address that was further away but both locations had my reservations. Which consumed more of my time.

Antoinette P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Da-Ron P.  |  Online Move In 
Évaluation :
4

Everything was alright for me. I had no problems.

Mervyn G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAFAEL A. 
Évaluation :
4

Great customer service at the location! Reservation was easy to do.

Regina W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Omar M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patrick D. 
Évaluation :
5

The phone service sucks it took long to get someone

Fazim S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrica P. 
Évaluation :
5

Great service

Hasan S. 
Évaluation :
2

It was an awful trip. The location first told me I'll get my equipment was guaranteed then they said auto transport was not available. Then luckily they got it there. The guys the put on the tire strap did not teach me a thing. Plus on the trip the left side of my cars tire strap came out. It wasn't fastened it because the right strap stayed. Then once I was at location I asked to drop off the vehicle and they said go to bloomsburg and you'll be able to do that. Once I got there person they said they were not skilled to do that even thou they had just assigned me. Then left me on hold for hours. I really felt bad using the service and what they told me and the wait times. God helped to get me there safely but U-Haul definitely did not do a good job. My experience was not one of the good ones.

usman A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cynthia H. 
Évaluation :
1

The customer service was very bad and rude after I got the dolly from my furniture which I paid for it he just sent me the key Told me find your car as I was looking for my car he close the shop and I didn't get the dolly and the cart that I made Oder they change me I had to work and break my back I'm suffering after I move my house because I had to use my hand

Fakir B. 
Évaluation :
2

The truck make strenge sounds the engine sound to old !!

Ildefoneso G. 
Évaluation :
3

First time dropping off truck, several employees outside cleaning other trucks, so I drop it off and go inside to return the keys. After waiting in line for about 15-20 min the guy informs to give to the employees outside. Still no one greets me and I really am quite confused who works there. So I ask a random person and there like oh you give to one of them. Long story short, just frustrating that people can't do there job effectively.

Shantee M. 
Évaluation :
4

For weekends when a lot of demand - have more employees

Albert S. 
Évaluation :
5

The staffs at this location are very knowledgeable, friendly and helpful. I will definitely recommend this location 168-11 Douglas Ave

BHAGWANDAT R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jepte D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VIODELYS B. 
Évaluation :
1

Bunch of thiefs

davenand R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERTOANTONIO P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Uriel S. 
Évaluation :
5

All good

Jashan V. 
Évaluation :
5

Everything was awesome ♥️

Gurpreet S. 
Évaluation :
5

Great workers there. Never have a problem or issue to rent or return my vehilces/truck. They are friendly, very helpful and knowledgeable. Awesome, thank you.

Enrique V. 
Évaluation :
5

Customer service Agent was excellent

DennisB F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TONYI D. 
Évaluation :
5

I'd like to search for the last time I meant to two admitted vans from you guys cargo vans very excellent we brought it back on time and you guys keep a good working

Mark B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tulasha T. 
Évaluation :
5

There weren't any improvements needed to be made everyone was overall helpful.

Nicole J. 
Évaluation :
5

Bien

CHRISTOPHER T. 
Évaluation :
5

Everything was great

TYELISHA E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

hector C. 
Évaluation :
4

Everything was great

KENNY W. 
Évaluation :
5

Smooth as a baby's but !

Eugen J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMMYA O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shawanda M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexandre G. 
Évaluation :
5

Amazing guys thanks see you guys soon 😀

DAVID H. 
Évaluation :
1

I go back same day return my vehicle around 8:00 PM No one there number 2 the online website no working no response And the next day is he charging me $15 extra with no rights

Wesam A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

hydrick T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kevin O. 
Évaluation :
5

Uhaul website was terrible. Would not allow me to drop off trailer. Waited on hold on phone line for over an hour.

Josu G. 
Évaluation :
4

Na

Kimberly D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Briyanna G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alejandro R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonya T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Georgeh R. 
Évaluation :
4

Professional approach and respectful staff.

DAVIDE A. 
Évaluation :
4

The truck I had rented had a bad steering problem, while driving the truck I thought the steering wheel column was going to snap in half while driving that was a very scary experience, please fix the truck and or trucks with bad steering problems

Davone D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAYVON G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sham S. 
Évaluation :
1

U-Haul was returned clean. They ended up charging me $100. Just for a smell.

Narendra S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREDHERICH A. 
Évaluation :
5

Friendly staff, straight business

Lawrence G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tracie D. 
Évaluation :
5

On point

ameer H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Loretta A. 
Évaluation :
2

at first, they didn't know if they had my trailer there for me to pick up. When I got there on the 2nd the guy said wait then came back to me and drive it to the back and unload it yourself.

STEVENMARC M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER T. 
Évaluation :
4

Needed a 6x12 trailer but the day before they called to tell me they don't have something I reserved over a 2 weeks ago.

Bruno M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Laquan M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Henry C. 
Évaluation :
5

Excellent

MOHD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patrick t.  |  Premières impressions 
Évaluation :
5

Place nice, clean and safe.

Elizabeth O.  |  Premières impressions 
Évaluation :
5

the Best Uhaul in The World

Dalvin C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul B.  |  Premières impressions 
Évaluation :
1

I will not so ever deal with u- haul anymore in my life because their have so many thief , they vandalism my unit storage and they take everything I lost merchandise round $30 t0 35 thousands dollars please I need justice for my items

mirlande j.  |  Expérience générale 
Évaluation :
2

The storages is rat infested need to be cleaned

Joy M.  |  Expérience générale 
Évaluation :
5

The staff was wonderful in helping us to find a storage that was convenience to me.

Calvin B.  |  Premières impressions 
Évaluation :
4

There was a door that was broken and wasn’t working so it makes my trips of moving the things from the chuck to the storage area a bit difficult to man hover that was one of my biggest issue and I think the facility needs some more push carts to push your goods on to the storage but otherwise it’s good for business

Linford N.  |  Premières impressions 
Évaluation :
3

The first gentleman who helped me was very nice. He recommended I pick up my truck from another location or come back to New York. When I got into New York with my truck it took me 30 minutes to get into the storage unit. The gentleman who was supposed to be on lunch was aggressive and angry and asked me why I didn't register my card. Throughout the night I kept getting locked out of the facility due to my card not being registered. The worker was so busy arguing with another patron that I have to keep constantly asking him for help he didn't guide me to the area where my storage unit was that. He did not tell me that there was another lot where I can drop off my truck. It was just not a good experience this time around with uhaul.

Nekai B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elijah c.  |  Premières impressions 
Évaluation :
4

I only have one complaint, I made a late payment and a lock was added to my storage to deny access. That wasn't really the issue. The issue was that the lock was on for a whole week even after the payment was made. I had to go during business hours to get it removed. That should be something the company stay on top of. Sometimes emergencies can happen.

Fatoumata d.  |  Expérience générale 
Évaluation :
5

I had some great experience since I've been using uhaul services

ROBERTDEAN M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DMITRY I.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLAIREM L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CASSANDRA S.  |  Premières impressions 
Évaluation :
5

Staff was extremely helpful and supportive when I faced challenging times. Merci

Jamie W.  |  Expérience générale 
Évaluation :
5

Everything good, just that the ladies at the front desk could be a little more kinds

Jose D.  |  Expérience générale 
Évaluation :
5

No comments

marcia l.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

junior T.  |  Expérience générale 
Évaluation :
5

Great staff very helpful and patient.

david r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caprice M.  |  Premières impressions 
Évaluation :
5

My time at the u-haul storage unit was great never had a problem with staff very respectful never had a problem when I called about something I wasn't sure about the place very clean & organized overall I would definitely recommend this u-haul storage unit located at 168-11 Dougals ave Jamaica NY 11433 satisfied customer

tanya a.  |  Expérience générale 
Évaluation :
5

They the best. People need to stop their nonsense. Period.

Michelle L.  |  Premières impressions 
Évaluation :
5

Keep up the good work

melessa t.  |  Premières impressions 
Évaluation :
1

You guys made my bill go so high no one called us tell my bill was over $1 000 dollars and ready for auction so f*** U-HauL going to tell everyone not use your facility ! Have a blessed day now I am going to post it on my Facebook

Judith G.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Renee A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marie P.  |  Expérience générale 
Évaluation :
2

I made a reservation for a unit with ground level vehicle access. I was lied three times by sales reps., ended paying more money and I had to go further to get a unit on second level with a broken elevator. I want a compensation for the terrible service I got.

Manuel F.  |  Premières impressions 
Évaluation :
5

I find the staff at this location to be very helpful and accommodating. They go above and beyond to ensure that the customers' needs are met. KUDOS to Melessa Toussaint (Manager), and the rest of her crew. Shout out to Josh and Liz, Charles too. You all are the best @ U-HAUL Douglas Avenue Jamaica location.

SHARON W.  |  Expérience générale 
Évaluation :
1

I started renting a storage unit to housed my Grandmother's most prized possessions. Thinking I was keeping them safe, this place turned out to be the worst decision I've ever made. When my unit was flooded it ruined my furniture with water and mildew damage. I was told that there was nothing they could due as I opted out of insurance. I explained that, I didn't know insurance was an option, as no one informed me on any insurance when I started renting the unit. All I was told there's nothing they can do. Which is completely unacceptable. My items can never be replaced. My other items that wasn't affected were moved upstairs to a smaller unit, but I was still being charged the price of the larger unit. When I finally decided enough was enough. I came to remove my things to go elsewhere, only to find the rest of my future was ruined by RAT DROPPINGS! When this was brought to the staff attention, they said that was regular! I am truly disappointed and angry at the amount of unprofessionalism and just complete disregard of my belongings. I paid uhaul to ruin my future. I have no sofa, mattress, recliner chair or dining room chairs. Just nothing, if it wasn't in plastic bins it's GONE! I will never use uhaul or recommend uhaul to anyone!

TeJim G.  |  Expérience générale 
Évaluation :
2

The bad it long time gets any done

edward D.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Emerald G.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

NICOLEA S.  |  Expérience générale 
Évaluation :
4

I was very pleased with how everything was done.

Neville A.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Latoya S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANJAY P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harold C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria C.  |  Expérience générale 
Évaluation :
1

I never moved my stuff out and was lied to as I dealt with covid and illness. I did show up to renew a contract and was turned down. I will be in contact with corporate about this location .

Ayana I.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard R.  |  Expérience générale 
Évaluation :
3

Was good experience.

jean T.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

SHAMPERSAUD M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicea B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALBERT P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LESLIEP M I.  |  Expérience générale 
Évaluation :
2

I will NEVERRRRRRR use uhaul again for storage!!! While the workers that walk around the units and help were all very nice, the people at the front desk (with the exception of the two men that were there the day I officially moved out) were NO help. Uhaul owes me $30 and said they will have a manager contact me… that was 3 YEARS AGO!!!! Still haven't gotten a refund or even a call back. They charge you over $100 to put your stuff in their dumpster, like what is the dumpster for if not to discard things, I paid $92,9 a month for a box and they still make you pay to throw out furniture. Using uhaul was one of the worst experiences I've had with a facility. Will not recommend.

DANIELLE,DIANA S.  |  Expérience générale 
Évaluation :
5

My daughters attend St. John's University. I always use the storage unit and van rental.

FLOYD M.  |  Expérience générale 
Évaluation :
5

Would be great to have more openness to pricing and to ask uhaul that if you only need it for an extra day over the time period you wanted that they wouldn't charge you the whole month. Ie taking advantage

Hisham A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Esther D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey E.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Muyibat L.  |  Expérience générale 
Évaluation :
5

So far everything is good in other parts so I have no question that's a moment

elwood l.  |  Expérience générale 
Évaluation :
5

Perfect

Fahri K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karl G.  |  Online Move In 
Évaluation :
1

I have had the worst experience of my life for the past six months dealing with the Jamaica location. My family has used Uhaul since I was a kid for storage. But with this last experience I will not be returning and I am very close to writing a public review, since no one will get back to me or call me from customer service. My unit had rats, which fine- no big deal - it happens. I asked to walk away from the unit and leave the damaged goods behind. After months of no one following up with me, Melessa Toussaint reached out and gave me a refund for the months I had to wait and assured me there was nothing more I needed to do. Great! Moved on with Life. Fast forward, for months I receive late notices on the unit. I sent them to Melessa. Radio silence. Finally I contact customer support. She emails me I need to sign a letter of abandonment. After I have my questions answered about the letter by Cynthia, I sign it and send it over. I ask Melessa to confirm she received it. Radio silence again. A month goes by, I receive notice a LEIN is being placed on my CREDIT due to late notices. Over a unit that is CLOSED?! What? I call Melessa. I call customer service. No one can help me. Finally Melessa emails me back on e poorly written sentence that I have to sign the letter. I forwarded her the email, and resent the PDF. She just didn't see I sent it? Then proceeded to ignore me for three more days. Then said she received it and said something about waiting on a dumpster to arrive? This has nothing to do with the fact that my credit has been wrongfully affected by Melessa's Oversight. She literally ignores my emails completely, she has never even acknowledged her multiple errors during this entire experience. And no one has ever cared enough to even reach out to me and hear out my concerns. I was told to reach out to Will Wolof, I have called his office four times. Radio silence there too. I text him as well, nope. Nothing. How hard is it for anyone at Uhaul to give me a call? Ever? I am not crazy, or irrational. I just wanted basic decency and assistance which I never got. I got a call that the unit has been closed. Great. This doesn't change the fact that no one has ever reached out to me, my credit has been damaged on a unit I never ever failed to make a payment on. I am so angry, and disappointed. I have been a loyal customer for years and years, and now I really don't think I can ever trust this company again.

Taryn S.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

LANIQUE H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yosmira D.  |  Premières impressions 
Évaluation :
5

Your staff is excellent. Darnell, Candace and especially Mr. Phibs worked so hard to make our experience wonderful. Merci encore.

UMA B.  |  Premières impressions 
Évaluation :
5

The staff were extremely friendly and insightful. They made the process so easy. I never knew the process can be so streamlined.

Jason S.  |  Premières impressions 
Évaluation :
1

The staff always have an attitude. The phone is hardly ever answered, my storage unit was so hot that my clothes were sticking to me. I had to keep walking down the hall because the light sensors would go off like every 5 to 10 minutes and it would be completely dark. My unit was not handicap accessible. So I had a hard time carrying beds and dressers up the stairs alone. The loading area is way too small. Cars and trucks were blocking each other. I've seen several large roaches to the point that I had to pay a service to throw all my belongings out for fear I would bring roaches to my new house. The bathroom was gross both in the storage facility and the main rental office. After all of that I wanted to rent a smaller 5x5 for some sealed plastic bins, but the way the staff treated me on my last visit made me just say forget it and I will NEVER use this company again nor will I recommend this company to friends or family.

TENIA T.  |  Expérience générale 
Évaluation :
1

Staff were incompetent. One elevator not functioning. I made a separate complaint for employee P. Singh at UHaul of Jamaica.

Andre C.  |  Premières impressions 
Évaluation :
5

Before staff and managers was not helpful at all specially old manager Jessica she was the worst one I know now the team is good 👍🙏

Marxcudel C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

oneil m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey E.  |  Premières impressions 
Évaluation :
5

Sigan así muy buena atención

Johann E.  |  Premières impressions 
Évaluation :
5

Definitely covient thumbs up👌🏾

Donette D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Esther D.  |  Premières impressions 
Évaluation :
3

Singh needs more customer service skills. The other guys I can't remember there names but they were awesome!

CORIEANN S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monteith C.  |  Premières impressions 
Évaluation :
1

I didn’t like that one sings a contract with terms and regulation but then they start adding fees because of this and because of that .. I don’t recomended because uhaul customer service at the front desk is apathic and sometimes they Are not even around to answer the phone .

MIRIAM D.  |  Expérience générale 
Évaluation :
2

Could not access our storage during regular hours. Blocked by a truck for hours. Facility management no help. Cancelled contract.

MICHAEL G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

justin m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Britney T.  |  Expérience générale 
Évaluation :
5

Agent was friendly and helpful

Fernando P.  |  Premières impressions 
Évaluation :
4

My biggest challenge is how long it takes to process everything. It wasn't quite as bad with the storage rental as it was with the last few truck rentals. However, the overall time it took played a part in me missing a flight I intended to catch. 

Zakiyyah T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

claudette m.  |  Expérience générale 
Évaluation :
1

This facility is completely disgusting and I'm moving my things out ASAP. It smells like trash and the place is filthy. Sad to see but people are here living in the storage units and so many homeless people living in and out of the facility.

DELISE V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chandanie R.  |  Expérience générale 
Évaluation :
1

I was not able to move into the storage unit! The access code to the entry doors did not work and once I got help from security the storage unit had a lock on it! We sent hours trying to get online help and finally gave up. We needed to storage boxes immediately because we were moving out that day. We never got access to the unit.

Jackie G.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Keisha M.  |  Expérience générale 
Évaluation :
3

It took longer than expected to find my reservation. I was assigned a locker that was occupied.

Ade O.  |  Premières impressions 
Évaluation :
1

Staff didn’t give me key or unlock the lock from my storage unit, I’m stuck in the middle of a snow storm with my stuff in the u haul truck

kurt w.  |  Premières impressions 
Évaluation :
4

Great staff, especially the young men that work outside with the giving and receiving of trucks and equipment. They were extremely helpful and courteous.

James U.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATEQUONN B.  |  Expérience générale 
Évaluation :
1

I cleaned my storage at the beginning of December and called the same day to your 1800 number to let you know storage is empty for no more charges and you can track that call ... after that they charged me twice even with a late fee... Didn't understand why if I had automated payment. They call me early January to confirm storage was closed I say yes and ask to please verify my late fee and extra charge to be refunded ... She said someone would call me back and nobody did... I call to your customer service trying to solve that and same thing happened never called me back... they called me yesterday from storage location 1/21 and the representative was rude and even hang up the phone on me cause I was asking about the extra charges you made to my account... SO NO I WOULD NEVER RECOMMEND UHUAL TO NO ONE

Edson R.  |  Expérience générale 
Évaluation :
4

I have had other storage before, but this was a bit more pleasant to do business with. My only problem was long hold for customer service. Thanks guys.

Andrea J.  |  Expérience générale 
Évaluation :
3

It takes a long time to go up to the rooms. The loading area is very tight and easy to get boxed in.

MARKA W.  |  Expérience générale 
Évaluation :
5

Monica outstanding

TIM A.  |  Expérience générale 
Évaluation :
5

Melissa thank you for great customer service. I was surprised that moving was made more pleasant from you and your staff! Merci.

IAIN J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

natasha r.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CURTIS J.  |  Expérience générale 
Évaluation :
5

The staff were very professional and helpful, and also friendly

Gilberte J.  |  Expérience générale 
Évaluation :
4

The only reason why I couldn't say "Excellent" on my overall rating of the U-Haul Storage facility at this particular location is that there is just one problem that I had with the place. The problem is that they have these extremely loud, ear-piercing alarms that keep going off intermittently at that place.. The sound of those alarms are so shrill and so terrible that prolonged exposure to them would most certainly damage a person's ear-drums. The elevators are of a type that I've never seen before; they're like something from a previous age of man's existence on this planet, and the elevators themselves are wired to set off a horrible super-shrill, ear-drum piercing alarm that goes off for a few seconds while the doors are closing. So this is my only complaint about the place. I would recommend that they install modern elevators, and then relegate all those annoying and quite frankly, extremely unhealthy alarms to the after 10:00 PM over-night hours. I say those alarms are unhealthy because of the potential damage they can cause to a person's nerves and ear-drums, and maybe even the brains too, to a certain extent, when a person has to be there working and packing for 3 hours or more. So I think they should set the alarms to go off after 10:00 PM at night, which would be the "after hours" time period, so that people who come in there to do work in their units in the daytime can have peace & quiet, and be able to return home with the healthy nerves, brains, and ear-drums that they came in with. So apart from this one thing concerning the terrible noise of those alarms, everything else about this Storage Facility is WONDERFUL!

Elizabeth J.  |  Expérience générale 
Évaluation :
2

Merci

Jayne L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

enmanuel m.  |  Expérience générale 
Évaluation :
1

I will never recommend or do business with this location ever again. The location manager spoke to me like a pig. Someone needs to do something about her like replace her with someone nicer and knows how to speak to customers.

Suedulari S.  |  Expérience générale 
Évaluation :
2

If I knew I would receive such poor service from the staff and the manager I would have took my Money and business elsewhere!

TeJim G.  |  Premières impressions 
Évaluation :
5

I am an existing customer . Couldn't have been more satisfied with Rosemary service.friendly and helpful .even though I was rushing her after having to wait so long on that phone.good customer service rosemary need more like you.

Theresa L.  |  Premières impressions 
Évaluation :
5

very professional staff

Harold L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adarrelya P.  |  Expérience générale 
Évaluation :
5

The staff that helped me with my storage unit was pleasant and helpful

kenneth b.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Suedulari S.  |  Premières impressions 
Évaluation :
3

Front desk staffing on a weekend can be worked on. There was only one staff attending to a long queue of people including those with minor issues. Visited during the week and thought it was because of the week day.

Nicholas E.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

stephanie m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa S.  |  Premières impressions 
Évaluation :
4

I would have provided 5 stars if there was more than one customer service representative at the window to prevent long lines and if the AC actually worked because it is what I paid for except did not receive AC on any of the floors except the main floor. Additional cost should instead be refunded to clients who paid for that feature.

Aleah G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leonard W.  |  Expérience générale 
Évaluation :
5

They staff was very helpful

Nick R.  |  Expérience générale 
Évaluation :
3

Good service

TARIQUN N.  |  Expérience générale 
Évaluation :
5

"I was very comfortable with the facilities except for the bathroom in the units area,it is always nasty and no hand soap;I do not blame the workers for all of it; but you still did not do your part! Thank you and may God bless your business in every area that he knows how."

ANN MARIE G.  |  Expérience générale 
Évaluation :
5

everyone was Amazing

MARILYNA A.  |  Premières impressions 
Évaluation :