Évaluations des clients U-Haul Moving & Storage of Kingsport

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Kingsport

Cote générale :

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Chasity M.
Évaluation :

Only issue I have is I was billed additional charge of 7.77 when I actually returned it with more gas than it had at all. However thank you all for the service you provide. I think its a great service.

Joann R. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Ronald S.
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Great customer service.

carolynn g. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Jerry G. | Expérience générale |
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Great facility, a wonderful repurposing of a former Kmart location. As we were relocating we needed a climate controlled storage facility to house items we didn’t want handled by movers until we could get into our new home. This facility was perfect for our needs- secure, convenient, cost effective, a trusted brand, and we loved the garage bays to pull our vehicles in for loading and unloading. This facility was a great choice for us.

Joseph L.
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Cleaner Vehicle, not parked so far away and clean off all the bug stuff. Also please pre mark the dents that the x stickers were coming off.

Brian V.
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Le client n'a pas laissé de commentaire.

Randy H.
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Kathy was great!!! She is excellent with the system & getting the job done. Kelly trained her well.

leigh s. | Premières impressions |
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I came in after reserving a unit online. The only issue I had was the 1st unit was not the correct size. I had reserved a 10x10 but was given a 5x10. It was corrected right away and I had no other issues. I would recommend if someone has never been there to explain slightly better on how the unloading process works, it was a bit confusing.

Pamela J.
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I have rented multiple times from this location and Jacob Jones has to be one of your friendliness and professional employees that you have. He was very easy to work with and ask me if I needed anything else with suggestions that was very handy. We have been emptying out my mother's house, that passed away in December and with the corona virus, it has been awful. Thank youJacob for your very professional help and being so sweet and a bright smile made it easier on my whole family. Thank you. Pamela Jones

Nathan C.
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Keeping the customer informed

Randy H.
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Kelly did everything over the phone. Was able to pick up car hauler very fast when arrived at U-haul. Thanks Kelly!! 😊

Larry W.
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Lost reservation Touch screen device did not work and she kept trying and trying. She has a bad attitude

Karen M.
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Le client n'a pas laissé de commentaire.

William G.
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Le client n'a pas laissé de commentaire.

Teresa S.
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Kelly was phenomenal! Very helpful, energetic and kind.

Payton M.
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The two employees at the location when I went to pick up my equipment were very rude and unprofessional. They did a very poor job at explaining how the rental works, and how the insurance and fuel fees work. I have never used uhaul in my life and after this experience, I will never use them again. I would rather go to a dealership and buy a new truck then come to this place and rent again.

brent M.
Évaluation :

Travis and Jake were great to work with. Would for sure recommend.

Tony L.
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Le client n'a pas laissé de commentaire.

Randolph E.
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Le client n'a pas laissé de commentaire.

Randolph E. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Ed M.
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Not pleased with the help that we secured through the U Haul program for movers. Paid for two hours and two men and they completed part of the job in one hour, wanted them to help move from another location to the UHaul storage, but said they could not due to other personal obligations. Also had 4 kids helping unload the truck. A program that I will not use again for the price and length of time spent based on what was paid .

Mickey K.
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Le client n'a pas laissé de commentaire.

Sandra B. | Premières impressions |
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Helpful & friendly staff. Nice experience so far.

Brian F.
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Le client n'a pas laissé de commentaire.

Gerard R.
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Le client n'a pas laissé de commentaire.

Debbie B.
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Le client n'a pas laissé de commentaire.

Noah W.
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Le client n'a pas laissé de commentaire.

Kurt G.
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Le client n'a pas laissé de commentaire.

Steven C.
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First my issue is not with the Kingsport location , but company as a whole......place is clean, and staff helpful and friendly. My issue is the need to Change the wording on your insurance pitch, if you have any hope of earning my business again! I really don't appreciate the scare tactic your company uses to push their insurance!! My insurance would have easily covered if damaged or if caused by another individuals theirs would.....however because you say the damage has to be paid immediately in full, that's crap, knowing it usually takes a couple weeks to get claims approved and very few people are going to have $4000-5000 laying around to cover immediately. So knowing I don't have it, kind of forced me to accept another $40 charge I really wouldn't have needed.......sad how low companies will go to make more money.....chances are I will look for alternatives next time!!!

Jack C.
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Le client n'a pas laissé de commentaire.

Austin N.
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Le client n'a pas laissé de commentaire.

John S.
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Le client n'a pas laissé de commentaire.

Annette C.
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Le client n'a pas laissé de commentaire.

anaiah C.
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It took an hour to receive our rental. It was an extremely long process that shouldn't have taken that long. In addition after waiting an hour, my information was put in incorrectly, which resulted in an hour return process as well as we returned after hours and had to call customer service.

Randy H.
Évaluation :

I had an issue out of state. I contacted Kelly the manager on her personal time really late. Kelly worked the issue out from home. Showing how she really takes care of her customers! U haul you have yourself a GREAT EMPLOYEE! I work at Tricities Dodge & we will gladly continue to use Kingsport U-haul.

Randy H.
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I desperately needed a car hauler & Kingsport was out. All other dealers were out too. Later in the day Kathy called & said someone turned in one early. Kathy was my hero for Immediately contacting me. Great service getting me ready fast. Kelly the manager has trained her crew right! Kingsport U haul is #1!!!!

Billy E.
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Everything was good - no recommendations

Curtis H.
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Le client n'a pas laissé de commentaire.

Drew C.
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Make sure the rented materials are in the truck when picked up

Andrew V.
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Le client n'a pas laissé de commentaire.

Tammy V.
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Everything was great. I used online pickup and it was easy breezy!

Robert K. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Robert K.
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Le client n'a pas laissé de commentaire.

Charlie B.
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Le client n'a pas laissé de commentaire.

Mariano S.
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The website gave wrong info for Mobile phone pickup. No combination code was ever sent. Also said on site personnel would not be on site until 12:30 pm - 07:00 pm. Happy a worker showed up at 09:00 am to assist me. Also he looked up my reservation code & nothing was recorded on his side at the UHaul site but I had all on my phone to confirm I did make reservations for a truck. All went well & thanks for making my move happen when I needed it to. Mariano

Randy H.
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Le client n'a pas laissé de commentaire.

David L.
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Le client n'a pas laissé de commentaire.

Lester H. | Premières impressions |
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The doors from loading//unloading area into storage units needs to be larger. We and others were having trouble fitting their large items through the single door. Not wide or tall enough! Need more moving carts available also.

Theodore O.
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Too long to check in to pick up equipment did a online pre-check and still had to go through the whole procedure. Then the Internet system for credit card payments froze and we had to start all over again and do it manually took too long.

Donna A.
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Kathy Roberts was very helpful and informative! Thank you!

Curtis L.
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Every thing was a ok

Randy H.
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Had a little problem. But...Kelly (manager) handle everything fast & took care if problem from home. Great management at Kingsport store.

JOHN S.
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Le client n'a pas laissé de commentaire.

MICHAEL B.
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Le client n'a pas laissé de commentaire.

JAMES H.
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Le client n'a pas laissé de commentaire.

WARREN E.
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Le client n'a pas laissé de commentaire.

Glenda W.
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Le client n'a pas laissé de commentaire.

David M.
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I received excellent service from this rental drop off location. Kelly was able to get a fuel charge corrected that was added due to the Rental Pickup Location not correcting the actual fuel level when I picked up the truck. The personnel and manager at this UHaul location are excellent.

Clinton J.
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Le client n'a pas laissé de commentaire.

Steve A. | Expérience générale |
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We would definitely recommend U-Haul at 1805 East Stone Drive in Kingsport, TN - this is an excellent use for the former KMart location. We were able to buy reasonably priced moving supplies (boxes, tape, etc.), rent moving vans, & store our furniture in one place. The storage facility is clean, well lit & very convenient to load/unload furniture. We were also able to purchase propane gas for our fireplace in our new home. The staff is friendly & very helpful. Thank you so much for everything!

Charles C.
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Staff was very friendly and helpful in unhooking trailer.

Mark T.
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Le client n'a pas laissé de commentaire.

Gary H.
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Le client n'a pas laissé de commentaire.

Andrea H.
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Le client n'a pas laissé de commentaire.

Muhammed Q.
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I would have a designated spot for after hours returns. I did not know exactly where to park the truck. The parking lot was as big as a mall parking lot.

JAMES F. | Premières impressions |
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Staff was very friendly and helpful. Facility was very clean.

Belinda B.
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Le client n'a pas laissé de commentaire.

Molly S.
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Le client n'a pas laissé de commentaire.

JAMES F.
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Le client n'a pas laissé de commentaire.

Sheila A.
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i dropped off equipment. the contract was in someone else's name. they said i wouldn't be charged for their mistake. then they called back and said i would be charged. unprofessional

TIMOTHY D.
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Very pleased

Josh R.
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Lot guy cleaning the trucks was awesome. We showed up right at closing time and he had a few trucks to go before ours. He advised of an online check in option, but instead stayed after to get us taken care of. No attitude or mean looks, friendly and definitely went a step beyond to take care of a customer. Excellent job, clean, well stocked.

Michele E.
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Le client n'a pas laissé de commentaire.

Joann R.
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The lady was very helpful and corrected the mistake that was made on my pick up order.

Teresa H.
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The agent was very nice, and proffessional.

Joann R. | Premières impressions |
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I found that tbe storage facility was clean and convient. While the staff was very friendly and took the time needed to explain all the every thing.

Phyllis R.
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Continue doing good service today. Everyone was outstanding. Will definitely be back. Thanks.

Patrick G.
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$16 dollars in non sense fees for a 1 hour trailer rental!?! 29.95 turns into $46... No thanks. I'll not be back, nor will I recommend.

Andres S.
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Le client n'a pas laissé de commentaire.

Randy H.
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Jacob helped me this visits. He was fast & very knowledgeable of what he was doing. He is also one of the best at hooking up a trailer. Great job!! PS... he had a great teacher! Kelly😊

KYLE S.
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There were live roaches of different sizes in this piece of equipment.

Jackie C.
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Sales lady was awesome!

Jessica W.
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Lady at the counter tried to refuse the return not once twice but three times.

Kelly S.
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Le client n'a pas laissé de commentaire.

Kyla G.
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I really like the self check- in.

Dennis C.
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Moving is stressful so it was nice to have no problems with the truck. The staff at the pick-up location were very customer-oriented, pleasant, and knowledgeable. The truck was very clean and comfortable to ride in and the lower deck made loading and unloading so much easier. There wasn't as much interaction at drop-off location but the employee who checked in the truck was very friendly and concerned that we had a good experience which we did.

Luther C.
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extremely helpful and professional

David F.
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Le client n'a pas laissé de commentaire.

Lana M.
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Le client n'a pas laissé de commentaire.

Genessa R.
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Le client n'a pas laissé de commentaire.

Alicia P.
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Very expensive !!! Says 39.95 local and end up paying 114.00!!!! Even after putting 22 dollars back in gas to fill it up to where it was when I got it however still charges you crap tons !!!! False advertising!!

George M.
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The truck was relatively new and in good condition. The only issue we had was a leak. We traveled through very heavy rain and got some water in the truck. Fortunately it only got on one mattress wet and a couple other small things.

KIMBER K. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Kimberly M.
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Le client n'a pas laissé de commentaire.

Jason W.
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Le client n'a pas laissé de commentaire.

Amy B.
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Le client n'a pas laissé de commentaire.

Ryan S.
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No I would not recommend this location at all! I've been a loyal customer of uhaul for years and if I've rented something and not used it it was credited back to me. On my rental today I got 6 blankets but ended up not using them and I was charged for them. I've gotten them before and not used them but was refunded because they weren't opened or out of the bag. They refused to refund me for the blankets today even though I explained to them I did not use them. Never again will I use this location because I don't feel as if I was treated right.

Stephanie D.
Évaluation :

Things were confusing. Information that was already given had to be provided again. I called a few days ahead and was told everything was ready. We got there and it wasn't ready. I arranged storage and return of trailer. Manager was standing by not helping her confused CSR. My husband had just driven for four days from Oregon to Tennessee. I had to get on the phone during a very busy work day to problem solve.

Sammy P.
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What you charge To refuel the trucks is outrageous.

Stephanie H. | Premières impressions |
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My husband had just arrived after using a U-haul 6x12 trailer from Oregon to Tennessee. I called the prior day to confirm my reservations and finalize the details after ordering a storage unit two weeks ago. The details were not actually confirmed and he was met with an attitude from the person at the counter. The U-haul site manager was nearby but did t offer assistance. My husband had to interrupt my workday to have me again finalize the details. I’m less than satisfied with the way he was treated and after my agreed upon three month storage will be seeking alternate arrangements. This is disappointing. The U-Haul I dealt with in Sherwood Oregon was fantastic. Setting up everything for me so all I had to do was call and finalize the details. I wouldn’t have minded providing those details again, but there is a manner in which you treat people. My husband had just driven 2600 miles in four days. He was tired but he is always one of the lindest men. He is in ministry. He didn’t deserve to be treated the way he was.

Corey L.
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Le client n'a pas laissé de commentaire.

carl O.
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Le client n'a pas laissé de commentaire.

James M.
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Le client n'a pas laissé de commentaire.

Becky A.
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Good prices on boxes, locks and other moving accessories. Everyone was friendly and helpful at this location.

David C.
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Le client n'a pas laissé de commentaire.

Derek S.
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Le client n'a pas laissé de commentaire.

Jerry H.
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Le client n'a pas laissé de commentaire.

Theodore O.
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Return was quick and agent handled everything to get me back on the road ASAP.

Graham C.
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Le client n'a pas laissé de commentaire.

SHEILA F. | Expérience générale |
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Wonderful facility - the only complaint is that I wasn't allowed to rent unit closer to the door. Wonderful staff

Tina A.
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Great location and pick up was quick and easy.

Jeremy W.
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Charged extra from what I was original told.

Corey L.
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A+++ Great company to do business with.

doug b. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Melissa R. | Premières impressions |
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Very friendly, professional and accommodating CSR. The prices are very competitive and offer a much better feeling of security than any other.

Elizabeth M. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Kathryn M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Will M. | Premières impressions |
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The friendliest, most helpful staff ever!

Danielle M. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Maeva B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Adriennona G. | Premières impressions |
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Amazing staff right from the very being and all the way up until we left.

Lynn E. | Premières impressions |
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Did not realize we did not have 24/7 access to storage. Carts were very handy to haul our stuff in.

Kathy R. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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