Customer Reviews for U-Haul Moving & Storage of Kingsport

Évaluation :

5

I love this place. Customer service is great. This is my go to for all moving needs.

Évaluation :

5

Exceptional service. Far better experience than at any other U-Haul, Home Deport, A-Z Equipment Rental, etc. ever. Unfortunately, can't help with any ideas for improvement. Merci!

Évaluation :

5

Great experience.

Évaluation :

5

Everything went just fine. I had allotted 30 minutes to get in, hooked up, and on the road. We did it in less time. Thanks for being so great to work with.

Évaluation :

3

Make sure that the service desk pays attention to online reservations! I had a truck reserved for 2 days and the guy gives me a contract for 1 day! I didn't know until I got a call from a uhaul employee telling me the truck was due back and they had it rented to another customer! Well, it worked out anyway, but for future reference, make sure your staff pays attention to reservations! It was most embarrassing!

Évaluation :

5

It's hard for older people to use the smart phone downloading info for after hours drop off, but other than that it was a very pleasant experience and the personnel there have excellent customer service.

Évaluation :

1

We were helping my mother in law move their stuff with ours. They got a second storage unit a week ago and they wasn't told they needed to walk all the way down there and put a lock on it. They are 70 years old. They kept trying to charge them $50 to take the lock off even though it was t theirs. The girls were very rude. We have 3 storage units their ourselves and we are looking for somewhere else because they treated them horrible. They still couldn't get in there storage unit.

Évaluation :

4

The computer system crashed just as we were finalizing payment on the contract. Rep called the call center and told whole system was down. Began an offline/paper contract, then finished electronic when system was back up. Spent an hour there.

Évaluation :

5

Easy, peasy! The personnel were most helpful and I have previously used this drop off. Actually, this location is one of the best I've ever used.

Évaluation :

1

The absolute worse experience I have ever had with any truck rental in my life. I reserved my truck for 8:00 with the online pick up… and of course it didn't work. I talk to the employees setting up for the day who refused to help because it wasn't 9:00. Forces to sit around while my mover got paid even though I didn't have a truck. Then when filling the gas I believe they intentionally modify their fuel sending unit to illegally force you to pay for more gas than is needed. I WILL NEVER USE U-HAUL AGAIN! From here on I will be using Enterprise or ANY other company. Your unethical billing, fuel gauge manipulation, and lack of ANY customer service have made your business go on my black list. I will never recommend your business to anyone again. You have lost a lifetime customer from your actions this time!! I'm sure I won't even be contacted about any of this just to reiterate that lack of “give a crap” from U Haul and corporate America that DOES NOTHING for those that get screwed by the corporate machine!

Évaluation :

5

great

Évaluation :

5

Outstanding service at pickup

Évaluation :

4

Always accomodating

Évaluation :

5

Everybody was professional and courteous.

Évaluation :

3

The check in representative was rude and unapproachable, didn't explain processes thoroughly, made check in confusing and frustrating. Equipment was clean and maintained.

Évaluation :

3

Only problem with this place is people that have a bad attitude. Next time I'll go elsewhere.

Évaluation :

3

when I reported that one of the tires had a slow leak, the person checking the trailer in gave no indication that he would make note of it or have it resolved before the trailer went back out. I got the impression that they would prefer to let it fail on the road and let the customer who has that experience get delayed while roadside service fixed it.

Évaluation :

5

Always a pleasure

Évaluation :

1

My truck leaked and ruined half of my belongings!

Évaluation :

5

It was great and they were friendly and helpful

Évaluation :

5

Top notch in every way.

Évaluation :

5

Clean, convenient and very polite and helpful staff

Évaluation :

5

Well done!!

Évaluation :

5

Very costumer friendly

Évaluation :

5

Put better cup holders in trucks, Drinks want to fall over.

Évaluation :

5

I guess there is always room for improvement but I don't know what you would need to improve on

Évaluation :

5

Julie was very compassionate and helpful to my needs during this stressful period in life.

Évaluation :

3

I didn't appreciate having a dolly and supplies stored in the truck “in case I need them” after declining those products during my reservation. These items took up space that I could have used for boxes. I couldn't move them out of they way because if the seal was broken I would have to pay for the use of the items. This caused us to have to make an additional trip with the truck. I won't use U-Haul again since they are being so pushy with their products.

Évaluation :

5

A very positive experience from the manager Kelly and her staff to our moving needs over consecutive days. They were very courteous, customer focus and very professional. Thank you for all your help.

Évaluation :

5

Bien

Évaluation :

5

fast, friendly service even during this time where good help is hard to find, these folks were great to work with.

Évaluation :

5

Quick and friendly return

Évaluation :

4

Bring pricing down. Was a little outrageous for what the quality gave back

Évaluation :

5

Checking the truck out and in was a difficult task. It took 30 minutes to check out and an hour to check in. I had to call for assistance to check it in. The representative on the phone was very helpful and was able to help check the truck in.

Évaluation :

5

The transmission weds to be repaired in the truck we used

Évaluation :

4

Dropped off after hours so did not deal with anyone at this location.

Évaluation :

5

I have only had great experiences here. Great location, helpful staff very helpful , answered all my questions, and helped me make selections on how best to use the equipment.

Évaluation :

4

Couldn't get much better !!

Évaluation :

3

Tennessee has made it illegal to answer your device while driving, so obviously a person won't answer their phone. I get a text shortly after the phone call that stated they were starting the stolen vehicle procedure. I had already contacted customer service chat, explained the situation and they noted my account that I was running late on returning due to medical emergency reasons, I was putting gas back in the vehicle. Honestly, to say they were starting that process has thoroughly annoyed me and slightly offended me, as I have rented from that facility quite a few times recently.

Évaluation :

5

you guys are awesome. Well Maintained trucks and friendly staff.

Évaluation :

5

Kelly is the BEST!!! So helpful and friendly!!

Évaluation :

5

Nothing, it was pretty great experience..

Évaluation :

5

Superb facility...Well located...the young woman who assisted me was extremely pleasant, gr8 customer relation skills...and was knowledgeable...eager to provide excellent service...

Évaluation :

3

Had to wait just to speak to someone and was there at 8am

Évaluation :

5

Would rent from U-Haul for any moving needs

Évaluation :

4

Have your staff outside to the return station in a timely manner so your customer isn't sitting there waiting

Évaluation :

5

Best place ever! Customer service exceeded all expectations. Friendly and willingness to go above and beyond to help us out on a regular basis!!! You will be missed!

Évaluation :

5

Overall a great system. The staff is friendly and helpful. The place is clean and nice. The loading area is small and the people block it sometimes. Maybe remove the concrete island in the parking lot in front of the loading area so it's not so tight and easier to back in. Adding the additional doors farther down to load/unload would be helpful. The indoor loading setup is great. Any chance to load/unload on the back of the building?

Évaluation :

5

Kelly was extremely helpful and polite. Really great service.

Évaluation :

5

Very easy place to use.

Évaluation :

5

Thankful for this facility in Kingsport! Very happy with our experience!

Évaluation :

5

Thanks

Évaluation :

5

Great Staff, well trained, professional, but not stuffy! They have been a pleasure to work with and I highly recommend it over others!

Évaluation :

3

I did not the fact that I had so much of my time. I had made a reservation for both storage as well as a truck. Upon checking in was told my unit was not available. This is after I confirmed 2 times over the phone with the local Branch. An hour after I left I was called and was told that amazing they had my storage available.

Évaluation :

2

I had my storage unit stolen from.

Évaluation :

5

Appreciate the tolly and access to unit

Évaluation :

4

I paid extra for access after hours, but I'm ok with it.

Évaluation :

5

Convenient, clean and safe

Évaluation :

5

I was greeted with genuine friendliness and helped focusing on My needs. On returning the truck I was treated the same way and helped with an unusual problem without any hesitation. The facility is cleaner than most homes. Should be very proud of the staff.

Évaluation :

1

They didn't prorate my last month even though it had only been a few days. I bet they will rent it out right away though. Which means they will be collecting double rent on that unit. I still have another unit there so I plan on keeping an eye on that!

Évaluation :

5

Impressive facility. Great service. Paid $2 more per month for a climate controlled unit than I was paying in NH for an outside unit. U-Haul made my trip south a lot less stressful.

Évaluation :

5

Only problem was in building and had to walk a distance to get to storage. Like outside storage better.

Évaluation :

1

One of the employees there is the reason we canceled our unit. She has long blonde hair with tattoos on her arms. She was extremely rude!!

Évaluation :

5

Manager was super friendly, professional, and informative

Évaluation :

5

Your storage facility was exceptionally well maintained and convenient. The truck rental was disappointing: The truck was dirty in the front and the back. Someone should have checked if the mirrors needed adjustment since they cannot be adjusted without a tool of some sort. My driver didn't realize the large blind spot on the right side requiring constant additional attention from the passenger until entering a highway. Someone should at least inform a driver as how the mirrors can be adjusted. Especially for almost a 2000 mile journey. Thank you for the excellent storage experience.

Évaluation :

5

Good job.

Évaluation :

5

This Uhaul location is the best. The employees were great, helpful and professional.

Évaluation :

5

Everyone I felt with was super helpful and nice. The prices of renting a truck and storage unit was very easy. Merci.

Évaluation :

5

This experience with U-Haul was exceptional. Staff, friendly and really helpful. The first lady that helped me explained everything and asked me do you have any questions, this made the process professional and easy to understand. Thank you, U-Haul, East Stone Drive Kingsport TN. Joseph Coates

Évaluation :

5

great 👍

Évaluation :

5

The whole experience was easy! This is a great business!!

Évaluation :

5

Great staff. Very helpful. Clean facility. Good prices. Only 1 comment Maybe remove the concrete curb/island in front of the loading area by the front doors. It would be helpful to have more space for trucks to back in. People back in with trailors and block the whole parking lot passage.

Évaluation :

5

I would like to thank all the employees that I talked with and helped me.

Évaluation :

4

Truck could have started out with more gas

Évaluation :

4

I moved everything a few days after payment and was not offered a refund. Otherwise my experience was great.

Évaluation :

5

Everything was awesome all the personnel were great. The price points a little high though for a 10 x 10... After this crazy rush is over and all the folks moving to escape Tyrannical governors. Then you might lose some people to lower cost units as they are going up everywhere. And then it's going to get competitive for you. Don't get the jab. You may regret it later or you could regret it sooner if you get a blood clot or die. Also it doesn't protect you against the Delta variant and it gives some people Covid. Covid is almost 100 % survivable. So the whole thing is nuts. 7500 people die every day in the United States of all causes and Covid's getting rolled into all of it. Just trying to help you make a good decision. Get the facts. There are medication's that treat viruses and I've worked for years very effectively. By talking about them get you censored. The main stream media has an agenda and my only tell you one part of the story. Also if you had Covid already you definitely don't need the jab. Oh one last thing on this experimental vaccines may affect your ability to reproduce so if you haven't had children you might wanna hold off for that reason. There have been some reported cases of miscarriage after the vaccine. Just sharing my insight to the random person that might read this. Thanks

Évaluation :

5

Best UHaul experience I've ever had. Very professional and every resource you need is available.

Évaluation :

5

I know it's a climate controlled storage unit, but when moving in the hot heat of summer, it would be nice to walk into a cooled building. It was just as hot inside as it was outside which made moving that much more miserable. Other than that, would use Uhaul storage again.

Évaluation :

5

I had to ask another person for assistance to enter the building & that person also had tools to open the unit and to open the lock packaging. My unit was one long walk and not easy to find, as was not on the chart provided. I guess with the convenience of getting a unit on a holiday, it made up for the little annoyances.

Évaluation :

3

The building was clean and bright but it is too hot. We were told the air conditioners are not working right. The staff was amazing. The building is just too hot.

Évaluation :

3

Young man working the front desk was clueless. He couldn't understand my questions. He kept wanting my "card". Finally he got it that I did not have a card... I had an access code. Wish there was also a bank loading/unloading dock. Taking items all the way through the units was very difficult on the little carts. Units, however are clean.

Évaluation :

4

Need more units so people can have bigger sizes.

Évaluation :

5

This was the first time we had used a storage facility and we were well pleased with the facility and the staff.

Évaluation :

5

I really like where it is and the only thing I don't like about it where I had to walk over the place to find my storage

Évaluation :

5

I love the convenient free rental company policy. After spending over $1300 on this relocating thus far-the friendly, & welcoming staff on E Stone Dr. in Kingsport, TN was a super plus. The drop off location on W Stone Dr. was a totally different experience. They didn't refund my deposit. I'm waiting on a call back from an email, or I'll be contacting someone at the company soon.

Évaluation :

5

Love this group, they are awesome

Évaluation :

5

Love the ppl amazing took extra time to show me things perfect place

Évaluation :

5

Was a good experience from beginning to end. The facility was impressive.

Évaluation :

5

Staff always attentive - very well maintained facility

Évaluation :

5

Everyone was very nice and addressed my needs to the top. Thank you for all your help.

Évaluation :

4

I work late hours and needed access after 10pm. Was rushing when i had to be there. Great security and staff was great.

Évaluation :

5

They were very nice the general manager she was awesome everyone very friendly wouldn't go anywhere else thank you . Mary Rump

Évaluation :

4

I loved it until I no longer needed my unit. I'd call and get no answer or be in hold for an hour. Finally get ahold of someone a few days later and she said she would cancel the unit. Then I got a late fee email. If it could be cancelled online that would be so much easier and way more convenient. Thanks

Évaluation :

5

Jason was the younger man I believe and he was very helpful and friendly.

Évaluation :

3

We had the charges for our storage units automatically charged to our credit card. After the credit card was automatically charged, we received emails that our payment was late and we were being charged a late fee. This happened multiple times, first on two of the units we rented and also on a third storage unit. I spoke with the staff in person twice and on the phone once. Even after this, I received another email that our account was being charged a late fee. Even though our credit card was never charged for a late fee, it was very annoying getting these emails. I'm also concerned that it could have effected my credit rating. I was satisfied with the storage units, however, the billing system leaves a great deal to be desired.

Évaluation :

4

Great price for a 10x10 climate controlled unit. The layout is different than other controlled climate units we have had in the past, so would serve well for first time customers to be shown where there unit were. Carts and the back in unloading docks work well to be out of the weather.

Évaluation :

3

The lady that did our check in was not very polite at all.

Évaluation :

5

Great facility, a wonderful repurposing of a former Kmart location. As we were relocating we needed a climate controlled storage facility to house items we didn't want handled by movers until we could get into our new home. This facility was perfect for our needs- secure, convenient, cost effective, a trusted brand, and we loved the garage bays to pull our vehicles in for loading and unloading. This facility was a great choice for us.

Évaluation :

4

I came in after reserving a unit online. The only issue I had was the 1st unit was not the correct size. I had reserved a 10x10 but was given a 5x10. It was corrected right away and I had no other issues. I would recommend if someone has never been there to explain slightly better on how the unloading process works, it was a bit confusing.

Évaluation :

5

Helpful & friendly staff. Nice experience so far.

Évaluation :

4

The doors from loading//unloading area into storage units needs to be larger. We and others were having trouble fitting their large items through the single door. Not wide or tall enough! Need more moving carts available also.

Évaluation :

5

We would definitely recommend U-Haul at 1805 East Stone Drive in Kingsport, TN - this is an excellent use for the former KMart location. We were able to buy reasonably priced moving supplies (boxes, tape, etc.), rent moving vans, & store our furniture in one place. The storage facility is clean, well lit & very convenient to load/unload furniture. We were also able to purchase propane gas for our fireplace in our new home. The staff is friendly & very helpful. Thank you so much for everything!

Évaluation :

5

Staff was very friendly and helpful. Facility was very clean.

Évaluation :

5

I found that tbe storage facility was clean and convient. While the staff was very friendly and took the time needed to explain all the every thing.

Évaluation :

2

My husband had just arrived after using a U-haul 6x12 trailer from Oregon to Tennessee. I called the prior day to confirm my reservations and finalize the details after ordering a storage unit two weeks ago. The details were not actually confirmed and he was met with an attitude from the person at the counter. The U-haul site manager was nearby but did t offer assistance. My husband had to interrupt my workday to have me again finalize the details. I'm less than satisfied with the way he was treated and after my agreed upon three month storage will be seeking alternate arrangements. This is disappointing. The U-Haul I dealt with in Sherwood Oregon was fantastic. Setting up everything for me so all I had to do was call and finalize the details. I wouldn't have minded providing those details again, but there is a manner in which you treat people. My husband had just driven 2600 miles in four days. He was tired but he is always one of the lindest men. He is in ministry. He didn't deserve to be treated the way he was.

Évaluation :

5

Wonderful facility - the only complaint is that I wasn't allowed to rent unit closer to the door. Wonderful staff

Évaluation :

5

Very friendly, professional and accommodating CSR. The prices are very competitive and offer a much better feeling of security than any other.

Évaluation :

5

The friendliest, most helpful staff ever!

Évaluation :

5

Amazing staff right from the very being and all the way up until we left.

Évaluation :

5

Did not realize we did not have 24/7 access to storage. Carts were very handy to haul our stuff in.