Customer Reviews for U-Haul Moving & Storage of Kingsport

Évaluation :

1

I reserved the smallest truck available which was a 10ft one. I had very little to move so I required the smallest. The day of pick up, I was informed that only a 26ft truck was available. I voiced my concerns about driving such a big truck multiple times to multiple staff members. It was extremely challenging for me to maneuver in parking lots and delivering the truck to a u-haul facility. The man at the delivery facility was extremely kind and understanding.

Évaluation :

5

It's good as is. No need to imprive

Évaluation :

5

First of all the employees from customer service and the Kingsport Location need to know how the pricing is for your equipment and inform the customer that if you go more than 20 miles away you will be charged for it. I was charged 41,40 $ for the mileage and 39,95 $ for the rental charges. None of that was brought to our attention neither that we were going to be charged for the big truck because the truck We requested was not available today 4/8/2021. Now let me remind you that we were there on 4/7/2021 requesting for the regular size truck & car dolly but they didn't have it available. We were quoted 19,99 $ for a regular size truck and 54,00 $ for the car dolly. I was charged 161,57 $ and I paid 180,00 $ and got some change back. Customer service was also called on 4/7/2021 and they said I would be charged approximately 175,00 $ for that day and if we brought the truck back to the same store we would get 100 $back because we paid cash. We were told we didn't have to bring the truck back until the following day at 8:30a.m. We left in the truck @ 8:42 a.m and returned it by 1:30 p.m. The vehicle in tow was a 1996 Chevrolet S-10, not a 2002.. And the rental truck was refilled back up to 1/2 tank. I don't see how we were not reimbursed the 100 $as told by Customer Service. This is what we were told, and there was 3 others there listening to the conversation, and it was recorded. We deserve our 100 $back as told on 4/7/2021. Terri Gibson 423-429-8939 is my number, not 276-690-6973. I expect a call regarding this too.

Évaluation :

2

The woman that set my contract up had a terrible attitude and messed my contract up twice. The first time she charged me for two days when I CLEARLY said 24 hours, she had to refund me and do a new order which was still messed up, saying I was returning the truck at 7pm, so I got a very nasty, hateful phone call in the early morning after spending the previous evening moving complaining that my truck wasn't returned and was very rude, one of the men that work there was top notch however, and I find it inconvenient that I'll have to work with him specifically to make sure to avoid terrible people. The name on my contract was Elihu Kiser but I did not catch her name specifically. If Elihu Kiser was the man that set my reservation I apologize for the name drop, he was great and very helpful. She has apparently been there for a long time but needs new training on listening to the customer and general customer service skills, including polishing her horrific attitude. I have never had a problem out of the Bristol Tn branch but unfortunately had a bad experience the first time I visited the Kingsport one. I love the UHaul service and expect a better quality of service from ALL employees next time.

Évaluation :

5

Everyone was very nice and addressed my needs to the top. Thank you for all your help.

Évaluation :

5

Jake was great! Fast & good job & very knowledgeable with hooking up a trailer. Uhaul has a great crew with Jake & Kelly in Kingsport!

Évaluation :

4

I work late hours and needed access after 10pm. Was rushing when i had to be there. Great security and staff was great.

Évaluation :

1

Lady inside wasn't wearing a mask. Was very rude. Uhaul smelt like smoke, had stuff all over the inside windows and even the invoice of the last driver was still in the truck. Major disappointment

Évaluation :

2

Kelly at this location would not honor a certificate for 50 $. When asked about it she lied and said she didn't get the number from my online reservation. Upon calling customer service I was told she ran it and didn't apply it. Customer service was awesome but I would not recommend this location.

Évaluation :

4

My original rental did not have my equipment (which was guaranteed when i made my arrangements) and tried to call for the 50 dollar guarantee but was on hold for over 30 minutes and hung up. That part of this was ridiculous

Évaluation :

5

Please put information on YOUR website that trailers cannot be picked up via the online check-in. we sat outside for almost 20 minutes trying to figure out what we were doing wrong. Then, when we get inside, we're informed that we have to come in. That's not right. We did the extremely painful online check-in recently for a 24' truck, and thought it would get easier the 2nd time. not so. Corporate Uhaul needs to do a better job communicating. otherwise, the folks at this Uhaul location were outstanding. Merci.

Évaluation :

1

I was lied to about daily price and mileage cost and charged for an extra day. When I called to figure out what was going on, I was told the manager wouldn't be there until Saturday and I'd have to call back then. Absolutely ridiculous. I was quoted 131 $and charged 207 $!

Évaluation :

1

The people at the Kingsport U-Haul acted as if they were too busy to help me. It seemed as if I was bothering them. After making my reservation for a trailer, they tell me it would only be available if it was there. Wait! What? I make a reservation but it might not be there? This is no way to do business.....very unprofessional. If I reserve a trailer or a truck I expect it to be there on the reserved date. Fortunately a representative in Knoxville, TN, helped me and things went much smoother. The people at my pickup point in NC were very helpful and vouteoys. My return point in kingsport was not a pleasant experience. When I returned with the trailer I pulled it to the designated return point where there was a sign that said to wait there with your rental equipment. I waited 20 minutes and no one ever came to assist me. So I proceeded to go inside and find someone to assist for returning the trailer. They acted like I was bothering to return the trailer.

Évaluation :

5

The steering felt pretty tight, but there was also a lot of wind.

Évaluation :

5

Great place to rent from. Great inventory. Great management. Kelly always takes care of her customers. I'll be back!!!

Évaluation :

3

At busy times need bettter train staff. Why have computers if employees try to use their cell phones on preorders.done online and their is a big hold up when customers are ask about contact person. That was the problem at all three registers at the same time.

Évaluation :

4

There was some scratches inside the cabin and stains in drink holders but everything was nice other then that the people were nice as well

Évaluation :

1

Don't charge someone for 3 gallons of gas for an 8 mile trip after they put gas back in the vehicle.

Évaluation :

5

Keep up the great work.

Évaluation :

5

I wasnt expecting to have to roll the dollies myself all the way to section dd. I guess I could have came back and picked them up . We are seniors and our kids were doing all the lifting. We had a hard time getting the dolly in the truck. I believe the lady said she was leaving and was training someone else. I had my kids pick up the truck the last time. I guess that was a learning experience for me! All in all was satisfied with the equipment.

Évaluation :

5

Kelly is a great manager. She has a great crew working now. Anyone who uses this store will be back.😊

Évaluation :

5

Everything went well. Was pleased with the rental process.

Évaluation :

5

Love the free one month storage with truck rental!

Évaluation :

5

Not really. Quite satisfied.

Évaluation :

5

They were perfect

Évaluation :

5

Nothing to recommend. Overall, it was an excellent experience.

Évaluation :

5

They were very nice the general manager she was awesome everyone very friendly wouldn't go anywhere else thank you . Mary Rump

Évaluation :

5

Jake was very professional and answered all my questions. Pick up and drop off was a breeze. Location is neat and clean. Well organized location. Strong management no doubt.

Évaluation :

1

Me and my husband rented a 15 foot uhaul for 3 days and returned it in the night of the Second day and filled the gas back up and returned it clean and they said we still owed them money would not recommend at all.

Évaluation :

4

I loved it until I no longer needed my unit. I'd call and get no answer or be in hold for an hour. Finally get ahold of someone a few days later and she said she would cancel the unit. Then I got a late fee email. If it could be cancelled online that would be so much easier and way more convenient. Thanks

Évaluation :

5

Jason was the younger man I believe and he was very helpful and friendly.

Évaluation :

2

I brought the truck back refuel, checked my account the next day and was charged 148 $for fuel. I had to call for a refund. The gas I put back in the vehicle costed me 12 $. Although the representative was very helpful throughout the refund process I spent unwarranted time. Also when I picked the truck up the pictures they had of the truck were far away and I spent 30 minutes taking pictures of scratches and dents before leaving the parking lot so that I wouldn't be charged for those damages. I just feel like too much time was spent with uhaul for what should have been an easy experience. Moving is different and stressful enough without dealing with those issues. There are too many competitors out there. I do not and will not recommend uhaul.

Évaluation :

5

Wish it was cheaper and could get reimbursed for gas when I did not use as much

Évaluation :

3

It took me 30 minutes to check in because the system would not take my credit card...we tried 3 different credit cards. Finally, I suggested they try another terminal. The truck reeked of air freshener. I know you want to keep your trucks sweet smelling, but this was over the top! Back off on the scents. The truck leaked. I know you have a disclaimer stating your trucks are water resistant, not water proof, but I had a mattress that got soaking wet because the truck leaked. You need to maintain the trucks better.

Évaluation :

5

Best location ever! Super friendly and efficient.

Évaluation :

5

Great experience. Everyone was professional and nice. I loved the added perk of free storage rental for a month. One very happy costumer right hereðŸ'ðŸ»ðŸ'ðŸ»

Évaluation :

4

The location is convenient, the employees are really friendly and helpful but the last 2 trucks I've picked up from them had cleanliness issues. The first one (rented the beginning of Dec) smelled like cigarette smoke and this one was dirty in the cab area. Sticky spills down the front of the console, some kind of squished candy on the floor, not to mention a round of ammunition in the drink cubby 😬

Évaluation :

5

All the staff were great, very helpful. This will be the place I return to in the future when I need anything else.

Évaluation :

5

The crew was very busy when I came in to rent a trailer and Jessica was able to quickly have me hooked up and on my way despite the place being very busy while she was training new personnel. The check out and check in process were quick and painless. I'll be back here for future rental needs.

Évaluation :

5

Excellent

Évaluation :

5

Quick on getting me checked in on cold winter day, in and out great staff.

Évaluation :

3

We had the charges for our storage units automatically charged to our credit card. After the credit card was automatically charged, we received emails that our payment was late and we were being charged a late fee. This happened multiple times, first on two of the units we rented and also on a third storage unit. I spoke with the staff in person twice and on the phone once. Even after this, I received another email that our account was being charged a late fee. Even though our credit card was never charged for a late fee, it was very annoying getting these emails. I'm also concerned that it could have effected my credit rating. I was satisfied with the storage units, however, the billing system leaves a great deal to be desired.

Évaluation :

5

Excellent service with very short waiting time.

Évaluation :

5

You guys were awesome. Friendly staff, easy to pick up and easy return.

Évaluation :

5

Can't think of any

Évaluation :

5

Kelly has hired another good employee. Amanda was great at helping me with car hauler. Worth driving to Kingsport to be helped by Kelly & the gang.😁

Évaluation :

5

All was great

Évaluation :

5

It was a great experience!

Évaluation :

2

1st time rented from this location. Was not given information about what to expect during renting, and what to do upon returning vehicle. Did not use all of mileage I paid for and when inquired about refund was talked to in a very discouraging manner.

Évaluation :

3

Charged me twice and charged extra never will I rent from here again.

Évaluation :

5

It seemed like a 2 day pickup truck rental under 250 miles would be quite a bit cheaper than it actually was but other than the cost it was all great

Évaluation :

5

Pick up truck had body damage passengers door and truck bed. Cabin reaked of smoke

Évaluation :

4

Nothing, top notch

Évaluation :

4

The roll up door on the trailer was difficult to open and close. They should have a handle on them to grasp.

Évaluation :

1

change your employee and store general manager

Évaluation :

5

Was a great experience. Would definitely rent from this location again.

Évaluation :

4

Great price for a 10x10 climate controlled unit. The layout is different than other controlled climate units we have had in the past, so would serve well for first time customers to be shown where there unit were. Carts and the back in unloading docks work well to be out of the weather.

Évaluation :

3

The lady that did our check in was not very polite at all.

Évaluation :

5

Great facility, a wonderful repurposing of a former Kmart location. As we were relocating we needed a climate controlled storage facility to house items we didn't want handled by movers until we could get into our new home. This facility was perfect for our needs- secure, convenient, cost effective, a trusted brand, and we loved the garage bays to pull our vehicles in for loading and unloading. This facility was a great choice for us.

Évaluation :

4

I came in after reserving a unit online. The only issue I had was the 1st unit was not the correct size. I had reserved a 10x10 but was given a 5x10. It was corrected right away and I had no other issues. I would recommend if someone has never been there to explain slightly better on how the unloading process works, it was a bit confusing.

Évaluation :

5

Helpful & friendly staff. Nice experience so far.

Évaluation :

4

The doors from loading//unloading area into storage units needs to be larger. We and others were having trouble fitting their large items through the single door. Not wide or tall enough! Need more moving carts available also.

Évaluation :

5

We would definitely recommend U-Haul at 1805 East Stone Drive in Kingsport, TN - this is an excellent use for the former KMart location. We were able to buy reasonably priced moving supplies (boxes, tape, etc.), rent moving vans, & store our furniture in one place. The storage facility is clean, well lit & very convenient to load/unload furniture. We were also able to purchase propane gas for our fireplace in our new home. The staff is friendly & very helpful. Thank you so much for everything!

Évaluation :

5

Staff was very friendly and helpful. Facility was very clean.

Évaluation :

5

I found that tbe storage facility was clean and convient. While the staff was very friendly and took the time needed to explain all the every thing.

Évaluation :

2

My husband had just arrived after using a U-haul 6x12 trailer from Oregon to Tennessee. I called the prior day to confirm my reservations and finalize the details after ordering a storage unit two weeks ago. The details were not actually confirmed and he was met with an attitude from the person at the counter. The U-haul site manager was nearby but did t offer assistance. My husband had to interrupt my workday to have me again finalize the details. I'm less than satisfied with the way he was treated and after my agreed upon three month storage will be seeking alternate arrangements. This is disappointing. The U-Haul I dealt with in Sherwood Oregon was fantastic. Setting up everything for me so all I had to do was call and finalize the details. I wouldn't have minded providing those details again, but there is a manner in which you treat people. My husband had just driven 2600 miles in four days. He was tired but he is always one of the lindest men. He is in ministry. He didn't deserve to be treated the way he was.

Évaluation :

5

Wonderful facility - the only complaint is that I wasn't allowed to rent unit closer to the door. Wonderful staff

Évaluation :

5

Very friendly, professional and accommodating CSR. The prices are very competitive and offer a much better feeling of security than any other.

Évaluation :

5

The friendliest, most helpful staff ever!

Évaluation :

5

Amazing staff right from the very being and all the way up until we left.

Évaluation :

5

Did not realize we did not have 24/7 access to storage. Carts were very handy to haul our stuff in.