Navigation through the online process had hiccups, it kept pulling out of my bank account then crediting then debiting about 3 or 4 times. It didn't give me the place to put the code for the free storage. I had to get a refund in person, which was great. Overall, I was happy with the move. The only negative was the ramp should be longer.Sherri S. | Online Move In
Customer Reviews for U-Haul Moving & Storage of Leavenworth
Pour nous contacter
Leavenworth, KS 66048
(Next to The Home Depot)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 8h am à 6h pm
- Dim : 9h am à 5h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Make sure furniture pads were available.Shawn D.
Le client n'a pas laissé de commentaire.Tracy S.
Staff was amazing. I really appreciate them.Christopher M.
Le client n'a pas laissé de commentaire.Tom W. | Premières impressions
Le client n'a pas laissé de commentaire.Mathew M.
Le client n'a pas laissé de commentaire.James F.
Driver mirror needs tightened!James W.
The staff was amazing! Polite and prompt. Got everything taken care of.KARANAYA P.
Le client n'a pas laissé de commentaire.Andrew D. | Expérience générale
Le client n'a pas laissé de commentaire.John W.
Le client n'a pas laissé de commentaire.Steven T.
Le client n'a pas laissé de commentaire.Sheena R.
Jerry was very professional and helpful.Sean F.
Le client n'a pas laissé de commentaire.Ronald H.
Would highly recommend this location when renting from U-Haul. They seem to have most everything. They were also friendly and when I was having a lot of problems changing out my ball on my hitch, they let me borrow one. Was really nice to see it not always be about the money. Not that they would typically be allowed to, but it was a really nice touch.Damen K.
Le client n'a pas laissé de commentaire.Todd L.
Le client n'a pas laissé de commentaire.Rosa K. | Online Move In
Le client n'a pas laissé de commentaire.James T.
Le client n'a pas laissé de commentaire.Dominae W. | Expérience générale
I appreciate the staff searching other uhaul dealers inventory for equipment they don't currently have on site.James A.
Le client n'a pas laissé de commentaire.Kalynn G.
You made my travel safely and easily. Thank you allAli a. | Premières impressions
Hours of operation at store were different than what the phone said. I showed up at 1815 thinking the location closed at 1900 because that is what the automated system said it closed and come to find out the automated system is wrong and this location actually shuts down at 1800.TIMOTHY C.
Manager and staff are very helpful friendly and accommodating.James T. | Expérience générale
Everyone at this office was very friendly and helpfulMarlo L. | Premières impressions
Le client n'a pas laissé de commentaire.James M.
Le client n'a pas laissé de commentaire.Shaelyn K.
I was extremely upset with UHaul and its terrible customer service. I used the website to book my reservation. I booked a 17' truck with mileage at 0,79 cents per mile. After I clicked confirm, my reservation changed to 1,09 $ per mile. Then after having my confirmation, I was told that Uhaul does NOT have 17' trucks so I had to take a 20' for a higher daily rate. Bait and switch tactics like this should be illegal.Daniel W.
Ensure the vehicle scheduled for pickup outside business hours is the right one and the keys are actually in the key box for pickup. Although Uhaul reduced charges for the rental, it put us two hours behind our schedule and caused a ripple effect with our other timelines.David M.
Need more employees and need improvement for deaf communicatedKENNETH L.
Le client n'a pas laissé de commentaire.Megan V. | Expérience générale
Le client n'a pas laissé de commentaire.shane B.
Le client n'a pas laissé de commentaire.Lorenz G.
The staff was amazing. I needed a last minute rental, and they got me right in. Everything was great the truck, the staff, and the quick renting and return. Mercilauren A.
The girls that work there were super helpful and helped me out when I had showed up the day before I made my reservation (completely my fault, I reserved the wrong day) but they were able to get me squared away and in the truck I had requested in less than 10 minutes! Would def recommend! I'd I need a Uhaul or storage in the future I will be using this location for sure!Amy Y.
They were awesome!! Thank youBrandon B.
Le client n'a pas laissé de commentaire.DIEGO P. | Premières impressions
Le client n'a pas laissé de commentaire.Diego P.
Le client n'a pas laissé de commentaire.Loren U.
Staff was Very Knowledgeable And their Service was Exceptional.GEORGE J. | Premières impressions
Vehicle smelled like it was smoked in previously. Overcharged for use. 40 minutes on hold currently and no one is responding to my phone call. Horrible servicelloyd M.
Excellent customer service!Andrew D.
Le client n'a pas laissé de commentaire.Maci F.
It appeared that the location was understaffed. The gentleman that helped me was still helpful and courteousjeffrey R.
Le client n'a pas laissé de commentaire.Mohammad K.
The girl at the desk very nice and helpful easy check in and out.Brian D.
Le client n'a pas laissé de commentaire.Todd P.
Again, more than one phone call to the main number left me on hold for 30-58 minutes and no phone call to me the day before rental.Amanda K.
Le client n'a pas laissé de commentaire.Jose P.
24 hr drop off was nice, and allowed me to turn in equipment without holding onto it for an additional 4 days due to holiday weekend.RICHARD S.
Le client n'a pas laissé de commentaire.Brian K.
The folks at the store were great. The Truck, not so much. The first truck had a massive oil leak and would barely start. The second truck I was able to start without the key in the ignition.James C.
Le client n'a pas laissé de commentaire.Bruce R. | Premières impressions
Le client n'a pas laissé de commentaire.Gayln G.
all very goodBRUCE W.
Always an excellent selection of equipment and awesome service!Andrew D.
Le client n'a pas laissé de commentaire.glora C.
Trailer had a broken/worn out receiver hitch --- when returning the empty trailer it pooped off the ball --- luckily no one was hurt & there seems to be no damage to my rig ...jon H.
Le client n'a pas laissé de commentaire.Barbara S.
Le client n'a pas laissé de commentaire.Mark L.
Outstanding assistance from your friendly, and knowledgeable, staff.Michael B.
Le client n'a pas laissé de commentaire.SONYA A.
Le client n'a pas laissé de commentaire.Tiffaney R.
Le client n'a pas laissé de commentaire.Andrew D. | Premières impressions
Le client n'a pas laissé de commentaire.Lorenz G.
Le client n'a pas laissé de commentaire.Thomas N. | Premières impressions
The people were very nice, equipment was good. Happy with the experience.Mark B.
Too expensiveTAMMY L. | Expérience générale
I enjoyed my experience at this location. Amanda went out of her way to assist me and I greatly appreciate it!LaShanda W. | Premières impressions
Le client n'a pas laissé de commentaire.Richard S. | Premières impressions
Le client n'a pas laissé de commentaire.Gary W. | Premières impressions
I'm sure this is a corporate thing. I was 1,5 miles over on mileage, got charged .70. I left an extra 1/4 tank of gas, approx 35 $at current prices. It's not the .70, it's the principle. Very annoyed.Debra J.
I could not get on the self check in web site when I returned the vehicleRenee S.
This is the third time that I've used this store in the past 4 months. The staff is helpful and very friendly.Alan H.
Le client n'a pas laissé de commentaire.Hector L.
Le client n'a pas laissé de commentaire.Ronald S.
Le client n'a pas laissé de commentaire.James W. | Premières impressions
Great Service Overall! Staff are professional and friendly ; I will recommend this U-haul facility for future services. Thank you kindly, H.MHERBERT M. | Expérience générale
Le client n'a pas laissé de commentaire.John G. | Expérience générale
Either make everything a 100 $deposit or drop it for customers wanting to use cash.David P.
This location has great and respectful employees!Donald B.
Le client n'a pas laissé de commentaire.John M.
I couldn't get the internet site to work with taking a picture. I still don't know what the problem was. Other than that it was a good experience. Very easy.Derrick S.
Le client n'a pas laissé de commentaire.Howard M.
Le client n'a pas laissé de commentaire.Charles P.
The website needs serious work. The website would never find my location, even after following the instructions to allow it to. I also called your â€œ24/7â€ hotline for assistance, yet no one picked up after 30 mins. I ended up having to drop off the truck without outprocessing. In regards to the location, there were at least four vans available, however the locations inventory showed as none available. FYI, the vans were parked there when I picked up and returned the truck. I acourtney C.
Le client n'a pas laissé de commentaire.Cole B.
Le client n'a pas laissé de commentaire.Lisa A.
Le client n'a pas laissé de commentaire.DAVID A.
Great! Gentlemen were extremely helpful...jerri R.
Le client n'a pas laissé de commentaire.Chrisandra H. | Expérience générale
Not so much the place we got it but the uhaul company itself is absolutely horrible and I mean horrible. You ask questions and they give one answer so when you do how they answered your question they then turn around and act like they are never wrong. Can't ever call the uhaul line either cause nobody ever andni mean ever answers the phone so you drive 30 mins to the nearest facility that you need to talk to someone and they arent professional and they say they've been answering calls but clearly weren't when I sat on the phone for about 30 mins waiting for someone to answer. Then when we finally got one person to answer out of the 4 times I called they were rude as well and we told them to switch drop off location to our storage facility cause r&s said that doing that and dropping off the truck there would be fine they utterly mess that up as well cause I mean I'm just guessing this is the whole motto for uhaul now. This was my first ever time renting a uhaul and I will never I repeat NEVER FLIPPING RENT UHAUL AGAIN AND I WILL ALWAYS PERSUADE ANYONE I CAN TO STAY AWAY FROM RENTING UHAUL AND I WILL PUT THIS REVIEW ON EVERYTHING.Jacob C.
Only if all the fees are up front. We returned the vehicle and two days later had an additional charge on our card with NO EXPLANATION! I had sent an email asking for verification of return and heard nothing.Richard C.
The man had to create a new contract when I had one on line. Had trouble getting right truck. I can't get hold of anyone about charges.Virginia H.
James was very helpful I'm hooking up the trailerRonald H.
The lock that was provided for the back did not operate. I had to use one of my own it just needs to be replacedAlfred W.
We decided to see if U-Haul was open on Easter Sunday. We were amazed that it was and our experience with Amanda's assistance was over and beyond our expectations. Amanda was incredibly helpful, understanding and found a solution that worked for us. Amanda's knowledge and assistance totally sealed the deal on us deciding to go with a self service move.TIMOTHY H. | Premières impressions
Le client n'a pas laissé de commentaire.Travis G.
The manager was wonderful!Michael S.
Half of the equipment I rented was not in the truck, had to come by hours later to get an appliance dolly. When returning the service rep was very rude and made it seem as though I had just taken the equipment instead of understanding that her facility never provided what was paid for.Ken J.
Le client n'a pas laissé de commentaire.Craig R.
Le client n'a pas laissé de commentaire.Samuel B.
The passenger door was open when I did a walk around during pick up. I had to ask the gentleman many questions including where the truck was.Mindi H.
Le client n'a pas laissé de commentaire.Randy K.
Staff was exceptionally helpful, and accommodating to my needs and changes, with no questions. Merci.Ronda S.
Had to walk around for 15 minutes to find it, staff had no intention of helping. Also gas reading was horribly wrong in their favor. When asked to correct this, they instructed me that I had to report it via text, eating 30 minutes into my rental and moving time. Never again.John C.
Le client n'a pas laissé de commentaire.William L. | Premières impressions
Everything was smooth & effortless. I wouldn't change a thing.Lana P.
Le client n'a pas laissé de commentaire.Susan S.
Have rented at this location twice. Friendly/professional people working here. Make it easy to check out and return.James V.
Le client n'a pas laissé de commentaire.Emanuel M.
Le client n'a pas laissé de commentaire.James F.
Le client n'a pas laissé de commentaire.Lisa F.
Le client n'a pas laissé de commentaire.Ben B.
The trailer was clearly old and leaked. I have rented UHaul trailers at least 5 times in the past three years and never had one leak like this. I know they aren't water proof but everything on the top half of the trailer was soaked including mattresses. The trailer should be taken out of service. Additionally the door did not slide smoothly and the tie down rings were missing on parts of the trailer.Frank V.
Le client n'a pas laissé de commentaire.Franklin J.
Always amazing!!April W.
Teresa, Jerry, and the other guy working at the counter (didn't get his name) were fantastic!! Friendly and helpful. We rented the pickup and got some boxes. Equipment was clean and well maintained. Fast and easy. Thank you!!April W.
Le client n'a pas laissé de commentaire.Edward E R.
Was never sent anything to properly check in spent 40 dollars putting gas in tank was still charged an extra 52 dollarsDeavion P.
Nothing. Customer service awesome. Teresa explained everything thoroughly and was extremely helpful during stressful event. Would highly recommend.MARY T.
The new check-out check-in is great saves timeJOHN K.
Le client n'a pas laissé de commentaire.Jennifer H. | Expérience générale
Le client n'a pas laissé de commentaire.Bernice G. | Expérience générale
Le client n'a pas laissé de commentaire.David A. | Premières impressions
Great Customer Service and storage facilities are well maintained.HERBERT M. | Expérience générale
Le client n'a pas laissé de commentaire.britt j. | Expérience générale
In the beginning (when trying to secure business) the staff, manager Teresa was very informative and nice. Toward the end, and/or when trying to secure a different space, I was told corporate held spaces, nor would they communicate timely, which cost me an additional 39,95 $ (month storage)by being a day outside of the grace period and there was no pro rate as per one of the representatives. When trying to rent a trailer, another representative was pushing a lot of buttons and not communicating what was being done, states that my information is not in the system (sounds fraudulent and indicative of mischievous activities). You're in a customer service roll, you deal with customers, you have to talk to people, have them understand what you're doing... You are the face of uHaul. Thus far, unsatisfactory performance all the way around. Disappointed!courtenay r. | Expérience générale
Staff was very helpful and friendly. They took the time to explain all the details to me. I appreciate the quality of professionalism and courtesy.Tanyta M. | Premières impressions
Best moving/storage experience. Management is top notch and made sure I was taken care of. I will only use and recommend this U-Haul location in Leavenworth.Joshua B. | Expérience générale
Easy access. Clean. Well lit.John B. | Expérience générale
It would be nice if I could access my unit 24/7 or at least till midnight but besides that I love this facility especially the garage that allows you to get out of the weather while you load and unload!Richard M. | Premières impressions
Le client n'a pas laissé de commentaire.David A. | Expérience générale
Le client n'a pas laissé de commentaire.Joshua B. | Premières impressions
Le client n'a pas laissé de commentaire.Joshua B. | Premières impressions
Our 10x20 storage unit was not 10x20, rather two 10x10 units. This was not disclosed anywhere. One of the first units we were assigned had a pole going right through the middle of the unit, taking up space and usefulness. Pricing on our map of units was inaccurate (according to the worker.) We were able to exchange units but the set up was far less than ideal for moving a 26 ft Uhaul worth of items to storage. Very narrow hallways & one 10x10 unit had a large roll open door, while the other 10x10 unit had a much smaller walk through door making it very difficult to maneuver large items.Sara H. | Premières impressions
Le client n'a pas laissé de commentaire.Michael U. | Expérience générale
Le client n'a pas laissé de commentaire.Dawn H. | Premières impressions
Great location. Very clean. Community share. Easy access with convenient truck access. Great people.ronald g. | Expérience générale
I will never use this location again for a storage facility. I am so unhappy! And I will never recommend to any of my friend or family!!Lacey C. | Premières impressions
Le client n'a pas laissé de commentaire.FLOYD C. | Premières impressions
Teresa treated me very well! Very knowledgeable and friendly! Here staff were second to no one!!' Great Job!Charles w. | Premières impressions
best uhaul exp I've ever hahTerry H. | Premières impressions
Personel were knowledgeable and friendly.James J. | Premières impressions
THere was a red tag on the door saying "do not rent. Rat trap missing." pretty disconcerting.Michelle H. | Premières impressions
Le client n'a pas laissé de commentaire.Charity F. | Premières impressions
Great staff and great facility!!!!!!!!!Aubrey C. | Expérience générale
Le client n'a pas laissé de commentaire.William V. | Expérience générale
Le client n'a pas laissé de commentaire.Latoya W. | Expérience générale
Teresa and her team are absolutely AMAZING! Over the years I have has several storage units and never has the staff been as wonderful as this one. Thank you all so, so, so much!DANELLE G. | Expérience générale
Le client n'a pas laissé de commentaire.nicole m. | Expérience générale
Le client n'a pas laissé de commentaire.Calvin G. | Expérience générale
Le client n'a pas laissé de commentaire.Aubrey C. | Premières impressions
Le client n'a pas laissé de commentaire.Rachel F. | Expérience générale
Le client n'a pas laissé de commentaire.Timothy D. | Expérience générale
Excellent service à la clientèle.Daniel L. | Premières impressions
Le client n'a pas laissé de commentaire.Kenneth Z. | Premières impressions
Le client n'a pas laissé de commentaire.Justin B. | Expérience générale
The staff members we interacted with throughout the whole process---Teresa, Ali, and Jason---were exceptional. They relieved a big part of the stress of a big move. They should all be commended for their professionalism, courtesy, kindness, and eagerness to provide the very best customer service.RICHARD B. | Premières impressions
Le client n'a pas laissé de commentaire.Luis T. | Premières impressions
The staff was friendly and helpful.Justin B. | Premières impressions
Le client n'a pas laissé de commentaire.William V. | Premières impressions
I had a great experience in the store. The staff was friendly and helpful. One of the members spent a good amount of time trying to resolve an issue higher ups in the company had made. Ridiculous that I reserved a unit and the store was unable to get me that unit because of flaws in the Uhaul system. Now, I had a truck full of stuff. So I had to spend more money to get a unit size I didn't make the reservation for! Like that's not my issue y'all messed up! Big props to Ali who was working at the time. I was searching for other storage places when he told me the news. However, he was able to find me a similar unit and really sold me with his customer service.Montezia S. | Premières impressions
Very clean and neat building . I lost my card my uhaul card I dropped it there I think somewhere next to the box 1679Bruce F. | Premières impressions
This is the best storage place i ever been to.Deborah G. | Premières impressions
The clerks were very helpful and pleasant to work with. They are two fine young me who take pride in what they are doing.Maximilian e. | Premières impressions
Le client n'a pas laissé de commentaire.Diana N. | Premières impressions
Great staffJames B. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
We have the largest selection in the industry!