Customer Reviews for U-Haul Moving & Storage of Methuen

255 évaluations

99 Pleasant Valley St   Methuen, MA 01844

(978) 237-5053

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(978) 237-5053

99 Pleasant Valley St
Methuen, MA 01844

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Staff is polite, knowledgeable and responsive. My U-Haul store is in Methuen. Nick Davis has been there since day one and is a great asset to your company. He is cool under pressure and gets his stuff done.

DEBORAH P. 
Évaluation :
1

Below average service

MUHAMMAD S. 
Évaluation :
5

I'm very satisfied with the U-Haul service. I moved to another state and the box arrived in perfect condition and on time, and the price was very affordable. I recommend the U-box for long distances.

Lucy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric D. 
Évaluation :
5

The people were very courtious. Great attitudes!!

Jean Claude N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Emily M.  |  Premières impressions 
Évaluation :
5

The staff were pleasant, helpful, and professional. The entire rental experience was easy and an excellent value. No improvements necessary, the entire operation is superbly managed!

WILLIAM K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIAA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADRIAN U. 
Évaluation :
5

Truck had front end issues it was scary to steer

Thomas G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MORAIMA A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS L. 
Évaluation :
5

Great service. Friendly and helpful with answering questions. We will be back!

JASON B. 
Évaluation :
3

First, I had and been asking to get a smaller unit since may of 2021, always told there are no small units available. I asked for smaller unit because I only had two items that need storing. This past month, October, my payment is due on the 30th of each month, it was October 1,2021, you placed a lock on my unit for being one day late. The place is very clean and secure, but your employees, customer service, and hours there are horrible. Examples, it would take me times that I help because I card not working over half hour, with nobody there. Then there is the hours, there is uhaul employees either not there on hours of operations or they have door lock and they are inside. I am glad I'm out of there and I will not go back k to that uhaul.

James C.  |  Expérience générale 
Évaluation :
5

Best U-Haul experience yet. The truck was pristine and newer - ran smoothly and was comfortable.

Janet H. 
Évaluation :
1

Mileage from van was not right and I ended up paying more.

MELVA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BREEANNA A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Morris H. 
Évaluation :
5

Nothing staff was pleasant and efficient

VIVIANY P. 
Évaluation :
1

The boxes arrived on time and served their purpose but the whole experience has been an absolute communication nightmare. My boxes were picked up early without notification (they called the wrong customer) with all of my furniture in them which was not packed to be driven around & I had to chase them down to have them returned. The boxes were then picked up but since they had messed things up in the system I am still being charged as if I have the boxes and I can't get anyone to call me back to resolve the issue. I had to report it to my credit card company so that the charges do not continue. NIGHTMARE. I have spent so much time on the phone trying to resolve these issues - I will never use UHAUL again or recommend Uhaul.

nicole M. 
Évaluation :
5

Thanks U .. uHall

Orlando N. 
Évaluation :
5

Nothing the service was fast and efficient even on short notice after changing pickup locations definitely served our needs

KEVIN B. 
Évaluation :
1

I'll forever have a bad taste in my mouth for uhaul because of this experience. Technically you did everything "right" and my ubox arrived on time and safely. However, it was uhaul (Methuen, MA) location that failed to check off the fact that my box was picked up and shipped. I made countless phone calls for everyone to give me a runaround and not know where my ubox was, when it was in the correct location the entire time.

Kristen M. 
Évaluation :
2

I had filled out everything online and sent in a picture of my license and was waiting outside as the instructions in the text I received had indicated. Turned out the guy who had seen me was waiting for me inside. So I went in and had to go through the whole process all over. He gave me and charged me for equipment I didn't ask for. I never even opened the packages of pads given to me and I was charged for those too. Honestly, by the time I returned, the place was packed with trucks and the one guy there. It looked understaffed.

JENNIFER P. 
Évaluation :
5

Excellent service

NARAYANA B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Blanca G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOSEPH B. 
Évaluation :
3

Trailer was not ready for pickup at my scheduled time, trailer was full of nails and pieces of roofing tiles , I had to clean and remove over 2 dozen nails before I could put my motorcycle in back. They should of offered me a discount. Will never go back

CHRISTOS P. 
Évaluation :
5

The staff was excellent, knowledgeable, and went to the unit to show me where it was and check it herself

Susan E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mishael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ana Maria A.  |  Expérience générale 
Évaluation :
3

I have been overcharged. And it is unacceptable that the representatives at uhsul do not seem to want to work with me to resolve

ROBERT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcos D. 
Évaluation :
5

The staff was very friendly, The office area and grounds are very clean and the prices of the best in town, Or shall I say the best within 25 miles of me.

John D.  |  Premières impressions 
Évaluation :
5

Nick at the drop off location was very helpful and courteous. Thank you NIck!!!!!!!!!!!

David R. 
Évaluation :
5

Jamie was very professional and accommodating.

MICHAEL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARAH D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DALMASI M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Emily S. 
Évaluation :
1

This is a terrible location

TITO M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOHAMED E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AARON R. 
Évaluation :
3

Had to go to three facilities before picking up the trailer I needed. Inventory is low due to people moving and college students relocating but scheduling the existing inventory needs work.

C LEE W. 
Évaluation :
5

have more bus and truck available. after all is fine excellent service.

FLEURYX R. 
Évaluation :
1

I submitted a formal complaint. Still waiting on a call back.

Emily S. 
Évaluation :
1

Very poor,got there to find out ac didn't work in truck i rented for 3 days . When i asked why I wasnt told this. She replied “ do you want the truck or not!?? No key for lock They lick Up truck with all my belongings very disappointing experience

COLLEEN S. 
Évaluation :
4

The truck had no wheel balancing. Stairing wheel was getting out of control above speed of 60. That truck needs service

Tirth P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ASHLEY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard P. 
Évaluation :
1

Registration was screwed up: I reserved for 9 days, charged for 9 days, but when I saw the contract it was due back next day. I had to spend 45 minutes contacting customer service to fix it. I reserved the smallest trailer back in March yet someone it wasn't available even with that much advanced noticed. I injured myself handing the larger trailer.

Brian S. 
Évaluation :
5

Excellent

kathleen D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc P. 
Évaluation :
4

My only complaint with the location is the entry/exit area. It's easily missed and the road you get into when leaving the site is a one way so it's inconvenient. Other than that, service was good.

FRANCIS T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Scott A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
5

Everything at this location was great. The staff are helpful and friendly. The van was well kept, and the store was spotless and organized.

Tina R. 
Évaluation :
2

The U-Haul storage lock was never removed therefore I had trouble getting a hold of customer service due to them closing two hours early and I had to pay an extra day for my truck due to the inconvenience of a lock. I could not unload my truck until 24 hours later.

BONNIE Y.  |  Premières impressions 
Évaluation :
5

See above.

JAMES B. 
Évaluation :
5

The truck was very old and not well maintained. Suspension poor, the drivers door didn't close shut and water intrusion. Vehicle had a quarter tank of gas when I picked it up.Used 7 miles per gallon.Time to retire the heap.

WILLIAM A. 
Évaluation :
2

Scheduling and In-store Staff awere helpful. There was no fence securing storage area and it was accessible via side street. The store looked fine; however, the storage area was located behind an old vacant building which made the area look like a JUNK YARD. I in and moved out a few days later. I was forced to pay movers twice and cancelled my 1 month FREE unit. I paid for 2 trucks due to difficulty trying to communicate from out of state via telephone with local Methuen facility questions. Price of 1st truck was billed for two days intentionally then refunded later. Change in location of 1st truck caused me to have find new mover helpers after truck was in hand. Price of 2nd truck was 200 $more than online quote 1 week earlier. SIGNIFICANT DISCOUNT should be given for horrible experience due to lack of communication with local facility. Now I am being bill toll violations when I have made numerous calls to proactively pay tolls. Admin fees should be credited. I was told that I would be emailed or texted when tolls were posted which I could pay right away to avoid fees. No emails or texts fro U-Haul have been received and a violation was posted.

Gwendolyn E.  |  Expérience générale 
Évaluation :
5

I will like to thank Matthew and Kyser for their professional attitude and such great customer skills. Thank we rarely get that anymore.

JOHANNA O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARAH H. 
Évaluation :
5

Personnel were extremely helpful during very difficult weather conditions.

Roy D. 
Évaluation :
5

Despite being much too far from my home address the staff at the actual place were incredible. So helpful.

Steven D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NADINE O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JARED R. 
Évaluation :
5

The manager was extremely helpful, organized and made our rental experience a gem

RONALD T. 
Évaluation :
5

I don't know the young lady's name, but I picked up my truck in Methuen MA and the young lady working there was so sweet, welcoming, and, most importantly, efficient at her job. Upon my return of the truck, she told me she usually works at the Danvers, MA location, but was just filling in at the Methuen store. Anyway, I checked in and was literally on the road in the truck that I reserved in about 3 minutes. So speedy!! I completed my errand and returned the truck and this same young lady, whose name I never got (which I regret) was still there at the drop off. The moral of my review is that the young woman who was working at the Methuen MA uhaul today was fabulous! Uhaul is great and your trucks are efficient and reliable but your employees make a huge difference!! Again, don't know her name but she does a great job and probably deserves a raise!

KATHLEEN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERNESTINA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD S. 
Évaluation :
5

I was frustrated when I learned that my reservation was transferred to a different location further away and was not called. I spoke with customer service who explained the situation with U Haul locations very busy and short on rentals. The rep was very patient and kind and I appreciated the honesty. With that being said, I was not looking forward to going down to pick up my trailer. I Expected a long wait and possibly to not even have the trailer available. I walked in and was immediately greeted with a smile from Darrel Smith. From beginning to end of the check out process, Darrel was awesome. He did a great job getting everything together for us and was very professional and patient. He got us all set up and offered for me to keep the trailer a little longer than I reserved since we had to drive further to return it. When we dropped off it was after hours but the crew was still there. I did the online self check in that Darrel mentioned to me which was quick and easy. While checking in, another employee came over and helped me disconnect the trailer. Darrel and his team made the whole experience awesome and because of him I will continue to rent from U-Haul and am even willing to drive the extra 20 minutes out of my way and past 4!!!!! other U Haul locations that are much closer just to work with that team again. Thank you! John Steee

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen C. 
Évaluation :
2

You need to fix your rental system so that it isn't possible for people to rent a truck online and it not be available when they go there to pick it up. I was assured the truck would be there but it was re-routed to someone else. There also needs to be a clear communication between the managers commitment to a price and the system at the top level on what gets charged. I have to fix the billing for my contract now.

MASON M. 
Évaluation :
3

The location was short staffed, especially compared to the drop off location in Alcoa. We never got the furniture dollies we ordered. Loading the auto hauler alone was also a bit daunting.

Kenneth W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ALBERTO V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WENER C. 
Évaluation :
4

We rented a 12 foot trailer for a long distance move. Unfortunately, when we opened the trailer doors there were several cockroaches inside. Immediately took it back to the store, and they replaced it with another trailer that was bug free! Overall good experience MINUS the roaches!

NICOLE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucas B. 
Évaluation :
4

Very busy location with only one fully trained individual. Very polite people.

SCOTT D. 
Évaluation :
5

Everything was great. Thank you

DAVID S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KIMBERLY M. 
Évaluation :
5

The one staff that was there she was very helpful.

JOSEPH D. 
Évaluation :
5

Very good service.

THOMAS G. 
Évaluation :
4

Communication could have been much better. But everyone was polite and helpful when contact was made. U-Box container arrived at destination Uhaul facility on time, but was actually delivered one day late (due to apparent error at receiving facility, which they apologized for). At receiving end, communication between Uhaul and Moving Help trucker was initially deficient (nor was customer called to arrange/confirm delivery), requiring customer to have to make all final delivery arrangements, including processing of payment to trucker (I am still not sure if that part was completed) Again, everyone involved was friendly and helpful when reached. But waiting time on hold for the Uhaul contact phone # could often be 30 minutes or more, and Moving Help has no phone number to call, making contacts difficult when issues came up. If the original communications had been better, the entire process would have been great, because the U-box itself worked out very well, and everyone contacted tried to be helpful.

Saul B. 
Évaluation :
1

The girl it was at the U-Haul Sarah was the most ignorant person I've ever met a bad attitude she was miserable had me wait way too long after the trailer was delivered there I didn't appreciate her attitude at all and I should've been giving some kind of a compensation for having to drive 30 miles to pick up a trailer that I ordered three weeks ago that's how I feel Mark Bruno

MARK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo R.  |  Online Move In 
Évaluation :
5

Perfect!!!!

LEROY W.  |  Premières impressions 
Évaluation :
1

Two young males were at the counter. One was helping a customer, the other (new employee) was on his phone and not only didn't acknowledge us, but was zombie-like in his response when addressed. When the other clerk was able to assist us, he gave very poor direction to where the storage unit was located. He also gave the wrong unit number so we had to wait until he resolved that issue. All while we waited in the 90 degree sun and 3 paid helpers standing around for 30 minutes while he figured things out. Once the correct unit was opened, it was dirty with leaves, dirt, screws and big piles of what looked like spider eggs. They should at least sweep them out before a new customer uses them. The price is great, but I would pay more for even just the basics mentioned here.

Sharon L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWIN J. 
Évaluation :
4

So far, our experience has been very good. The only thing that has made the experience less than perfect is that there has only been one staff person to help in what appears to be a high-traffic establishment. That put the staff person under a lot of pressure. He had to keep us waiting while he took care of other customers, as he would have to leave the office to escort us to the storage unit at the far end of the lot. My only suggestion is that you print up flyers that detail such things as the rules and rates for using the Dumpster, and advising people to photograph a truck before they leave the lot - the same information that comes to the phone as you're about to drive out. (The truck information/suggestion is in regard to a different night when we rented a truck, but at the same place with the same staff person. )

SUZANNE J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUCAS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie W.  |  Premières impressions 
Évaluation :
5

Staff was great helpful left my car keys in truck they were quick to call and let me know they had them in office waiting for me A++++++++ rating for this location

Nicholas M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen C. 
Évaluation :
1

I scheduled a trailer hitch installation online a few weeks ago. When I showed up on time, I found out it couldn't be done because the only one who does it - the general manager - was out on vacation. The person at the desk was very nice and gave me the manager's card and said I could try calling/texting him. I texted him, but no response in 3 days. I needed the hitch soon for a vacation of my own and was lucky to find another location that could do the work 45 minutes away. (Concord, NH U-Haul gets 5 stars.) I then returned to Methuen U-Haul to ask about a refund. The person I spoke to earlier that morning was no longer there, replaced by someone (alone) who usually works at a different U-Haul (while the manager is out on vacay!) He seemed very competent, but frustrated at the state of the Methuen store. The customer he was helping ahead of me was trying to pick up a U-Box that had apparently vanished. He couldn't help me and said I needed someone who worked at the store, so come back another time. This morning, I got an email telling me I received a refund to my credit card, but it's for less than half of what I paid. I'm not really sure what type of math they used to arrive at the number they refunded me since it has no relation to any of the parts of service I paid for.

Margaret F. 
Évaluation :
5

Although the U-Haul pod did not arrive when specified, Kyle went over and beyond to make sure I did get it that day. Communication was good. Jess, who transported the pod to my new home and then collected it was a very cheerful and competent driver. Moving is so stressful, that it was a relief to be treated as an individual. Keep that communication line open!

SYLVIA S. 
Évaluation :
3

Do yourself a favor and take a photo of the odometer reading at pickup and drop off. We were charged an additional 100 $for milage we didn't use. When we called customer service their response was did we have proof of the odometer reading.... consider yourself warned.

Jerry S. 
Évaluation :
5

Cheaper than I expected..

James B. 
Évaluation :
5

I disconnected my trailer.

Richard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ariana G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Walter S.  |  Premières impressions 
Évaluation :
3

I put average because my access card still does not work. The employee tried and it lets me be noticed but in second scan and door does not work. The employee let me in. Will need this fixed.

James C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick B.  |  Premières impressions 
Évaluation :
5

Much cheaper than public storage facility which is located next door. Very helpful staff. Convenient location for me. Clean & well maintained. Recommend.

kristen g.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Diane Z.  |  Premières impressions 
Évaluation :
5

Facility is not officially open yet but Mr Davis who I met there has been very helpful with setting up temporary storage which solved a problem I had with selling my condo and moving to a smaller location near to this location.

Bernard V.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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