Customer Reviews for U-Haul Moving & Storage of Methuen

120 évaluations

99 Pleasant Valley St   Methuen, MA 01844

(978) 237-5053

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(978) 237-5053

99 Pleasant Valley St
Methuen, MA 01844

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Let me know ahead of time when something is wrong with the equipment I'm getting instead of telling me the day of. When I got to this location, the wiring harness was stolen from the trailer, so I had to go to a different location to get it. I was moving down the east coast the next day and was on a schedule. I didn't have a choice. I needed the trailer. But Nick was great and he rectified the situation.

STEPHANIE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID R. 
Évaluation :
5

The representative was friendly and quick in service in the return location - a contrast to the ones in the rental location.

RAYMOND C. 
Évaluation :
5

Everyone from Uhaul involved in my move were above and beyond expectations. Friendly helpful and attentive. Great communication through the complete process.

john B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

kristopher H. 
Évaluation :
5

Same thing here. This is a welcoming, efficient locally owned franchise which impressed me with their service. I need to rent U-Haul trucks for another 2 years while my son is in school in NJ, and this will be where i pick up and drop off.

MICHAEL S. 
Évaluation :
5

Excellent service. Help was given from the staff loading trailor on to the car check out was fast will be back again to this location. Also easy access to all major highways.

JAMES L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joe C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RALPH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent R.  |  Expérience générale 
Évaluation :
4

One thing that can be improved is that they have to make an effort to answer the phone. I called multiple times both times being on hold for more than 15 minutes and nobody picked up the phone or even called me back when I left message with costumer service

MIGUEL B. 
Évaluation :
5

Clean, Courteous and very pleasant to deal with, easy to get in and out of onto main roads.

CURTIS N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Walter S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michelle-Lee B. 
Évaluation :
5

The agent at pick-up and drop-off was awesome. He was fast, knowledgeable and friendly! I was in and out of the store within 5 minutes. Drop-off was quick and easy with the gentleman as well! He gets 2 thumbs up! The truck needed to be swept out when I got it back to my house. It also seemed like the truck needed an alignment because the drive wasn't smooth at all. Overall good experience!

Timothy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francis T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD C. 
Évaluation :
5

efficient - clean - staff very nice

VICTORIA V. 
Évaluation :
3

I had two blown passenger side tires. In close inspection one of the tires was a refurbished tire. Not sure if that is the best you can provide.

Sergio A. 
Évaluation :
4

The experience picking up was nice. He was very helpful and pleasant. However, the vehicle was disgusting. I had to wipe the entire vehicle down and it was filthy. It felt terribly unsafe driving it. I was disappointed in the overall vehicle experience.

MICHAEL D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Swathi Y. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ROBERT B. 
Évaluation :
4

Only downside is we had to make a u-turn from the highway to get to the parking lot. Nothing Uhaul can do about that though.

James B. 
Évaluation :
5

Very easy to drop off! Will recommend to everyone!

Robert R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phong L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCHADRAC D. 
Évaluation :
5

Overall a good experience. Kyle and especially Nick were very helpful !

Tom C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALFRED A. 
Évaluation :
5

Nice location!

Richard B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nam D. 
Évaluation :
5

The contract states that a 20 $charge will be applied if after-hours return is not completed online.However, there is no ATT cellular coverage at this location, so I could not complete the online return. I was not charged the 20 $but the contract should not indicate the 20 $fee if online return is not possible.

John M. 
Évaluation :
2

I had everything set up online before I went to the location so all I had to do was pick up the truck. I get there the guy said I just want to confirm that I want coverage which I already selected the 15 $coverage . I bring the truck back and it says coverage 28 $. He upgraded my coverage when I already selected which one I wanted . I did go over the miles by 5 miles. So I understand the charge there but I was also charged a rental charge which on my paper said 19,95 . But again when I returned the vehicle my receipt said 39,9 . I was overcharged because they upgraded when I already selected my coverage . Not sure why I was also charged 39,9 when I paid 19,95 for rental rate. Ridiculous. Went from 176 to 218 when I returned the truck.

Evvie B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VICTOR R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Amanda D. 
Évaluation :
3

There was a trash bag of oils and spices in the back of the truck- so the vehicle was not inspected from the previous drop.

RICHARD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francis S. 
Évaluation :
5

Good woman that work there was amazing have a great experience

EDWARD K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
5

This was a really good experience. The uHaul team was very helpful and prompt. I would not hesitate to use UHaul again!!!

Michael V. 
Évaluation :
5

Just ensure the dollie is in working order if one is ordered. It was an opportunity on my part also to look closer. Great explanation on everything. Kris was professional. Oh ya, it's hard to get thru when calling. Maybe try to get a different system to reach someone at the proper location, the one you rented from. Thanks see you again when I need to move furniture.

Catherine B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Franco I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDER T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAMONANTONIO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerome S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDER T. 
Évaluation :
5

excellence service

PETER D. 
Évaluation :
1

My reservation was changed the day before via text message because of lack of trucks at my original place of pick up. I made the reservation a month prior. When picking the truck up at the new location, they did not have the equipment that had been ordered at the time of the reservation placement, again made a month ago. It was raining all day which then led me to discover that the truck was leaking. All of my belongings had to be covered in a tarp so that they would not get ruined by the leaking rain water. I tried calling uhaul multiple times and no one ever answered the phone, I tried for over 45 minutes each time. Overall I was very dissatisfied with my uhaul experience and will not be using this company again.

KRISTINA M. 
Évaluation :
3

Staff should really be wearing masks, especially inside. I didn't see any employees with masks on

TAYLOR G. 
Évaluation :
4

Kudos to Danielle for her customer service skills; ease in maneuvering large trucks and fork lifts (made it look easy!!). She was really terrific. Called when she said she was coming; called again to say she was running a little late and was so efficient in her handling of customers and their concerns. She deserves a raise. NOT so happy with the website that kept repeating (Simply sign into uhaul.com ; fill in your name and reservation # and make changes quickly and easily. NOT. Could not see anywhere on the website to do this simple task. Called the 800 number and the one in Methuen to be placed on hold at least 3 times for 30 minutes (finally hung up!) and then after ONE HOUR on hold I spoke to a real person. I believe his name was Kyle, who got an earful but handled my call well by apologizing, etc. Also talked with Stacey who was sympathetic to my needs and quickly resolved my dilemma. I simply wanted my filled UBOX to be picked up ahead of my original schedule, which it was by your stellar employee, Danielle!!

Judy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa H. 
Évaluation :
5

Premises are clean and free of debris. Good customer service.

LUIS F. 
Évaluation :
4

The associate who did my paperwork was very helpful before and after my rental.

KERRY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS C. 
Évaluation :
5

I would recommend that you require all vehicles to have a full tank of fuel at pick up. Mine was less then 1/4 tank. If your customers bring back a truck with less then full then they should be charged a large premium for having to have the truck topped off.

FRANK G. 
Évaluation :
5

The girl was very professional.

GARY B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMES P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel S. 
Évaluation :
3

Way to expensive

CHARLES A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT F. 
Évaluation :
5

No hidden fees(he offered me a hardcopy and a computer generated print out) Contract complete, No additional action needs to be taken. Clean cut straight to the point' Excellent customer service.

JONNEY J. 
Évaluation :
2

The van was below 1/4 tank filled of gas.

CATHERENA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DID C. 
Évaluation :
5

The location it great. The customer service is great. And the employees are great, helpful and understanding. What is not ok is the phone center and your app. As well as your employees when calling the centers are not as nice helpful or understanding.. the way you process some of your rental and payments is awful and there is always an issue due to the way u haul processes these things. It's as if the communication between dealer and corporate is never on the same page. Therefore it takes over in hour to figure out the problem and fix before you can finally finish the original rental process.. Thank you for reading and hopefully understanding the issue and maybe consider fixing it as best you can.. have a great day..

DIANA M. 
Évaluation :
1

Training for new employees. Provided confirmation number and both employees were clueless in how to release truck. Also they were not aware of pickup truck reserved was on the premise. I had to show them where it was. They were polite just not informed on how to do their job

JOSEPH G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAUREN V. 
Évaluation :
2

No one answers the phone. I called 2 times both times. I waited for a half hour then hung up finally I called and someone answered. I went to pick up truck. There was nobody at the desk. I yelled is anyone here. Finally someone came in. I got the truck then I had to get something out of my storage unit. My access card didn't work. I went back in the store for help nobody was there. I went out back of the store and the worker was in a car with a girl. I had to knock on the window to get his attention.

PATRICK B. 
Évaluation :
1

The customer service was terrible and inefficient, the truck that the customer service gave me was in the middle of the other cars that i needed to wait for them to move everything to finally give me the truck. The driver door don't even close at all, while driving I need to keep a hand on the door because in anytime this door could open and just to finish the truck was having 2 miles of gas. Right away from the location I need it to take the truck to pump gas. Money that I haven't received back. Worst service in the methuen plaza, when I drop the vehicle off the customer service wasn't there I had to wait until he wanted to show up to give him the key and tell about the gas. Worst service !!!! Don't recommend it to anyone

German D. 
Évaluation :
1

I wasted 15 min when i was picking up the truck and 45 min after dropping it. Nobody was at the location. You need to have people at the reception.

ABDERRAHMAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph C. 
Évaluation :
3

I dropped off my trailer. Was met outside by employee named Daniel I believe. He could lift the trailer off of the hitch. Me and my son had to do it. Then asked if I was all set or had to go in and sign anything. He told me I was all set. Then left. Dropped unit after 2 day rental. This was on Sunday. Starting getting calls and emails on Monday Tuesday and Wednesday inquiring as to where the unit was. They said had no record of it and now missing. Finally after showing up on Wednesday they said they would advise there manager and look further Into it. Poor communication amongst employees.

JAMES D. 
Évaluation :
5

I have used this location twice and have found the staff to be friendly and efficient. The equipment has been clean and in good condition.

LAURIE L. 
Évaluation :
5

Also excellent customer service at this location!

Mitchell L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Autumn M. 
Évaluation :
2

I had reserved a truck, but still had to wait 30 minutes in line. There was only 1 person at the counter. Truck had low tire pressure, driver door did not fully close. I never received an email receipt with final charges even after I called and asked for it.

PHILIP W. 
Évaluation :
3

I put average because my access card still does not work. The employee tried and it lets me be noticed but in second scan and door does not work. The employee let me in. Will need this fixed.

James C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Uladzislau K. 
Évaluation :
3

The location is very nice and clean, but I paid to have uhaul do the unhooking of the car dolly, but the person there employee did not know how to. Then I was there over two hours. The employee jumped to another customers before finishing with me. In all I would have to say was a nightmare of morning. Once the car dolly was removed other things happened there and still does not work.

James C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GARY S. 
Évaluation :
5

Online reservation was super easy. When I got to the store I was quickly handed the key. No wait. Everyone adhering to Covid Distancing standards and wearing masks. Moving can be so stressful and this by far was the only part of my moving day that did not cause me stress. Thank you and it is much appreciated!!

WANDA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie P. 
Évaluation :
5

The only issue I had was returning the truck after hours. The process should be easier. The website could not find my location from my phone and I tried for half an hour, so it wouldn't let me finish the process. Finally, I called customer service. Other than that, MethuenMA store was great!

Janice M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erin L. 
Évaluation :
5

Danielle did an excellent job both retrieving and delivering my U Boxes. All the U Haul staff were helpful and kind. The women driving the trucks and the fork lifts are phenomenal and kind. Thank you U Haul!

Elizabeth L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCIS S. 
Évaluation :
5

The service person that checked the equipment in was awesome, took the time to ask how the trip went and made sure all questions were answered.. Very professional and highly recommend ..!!

mike Z. 
Évaluation :
5

Friendly customer service. Speedy check-out & return of rental.

JOHN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa M. 
Évaluation :
5

Seamless process from beginning to end especially setting up the order online.

Matthew W. 
Évaluation :
3

I picked up the unit in Methuen. The people were nice and helped me attach the trailer. I neglected to double check to see if I received the blankets I ordered and found when I got home there were none. In addition the locking mechanism on the door was missing a screw in the bottom mount and the 2nd screw was almost falling off. This was a very visible problem when I opened the door since the door would not close without manually putting the mount back in place. Not sure how this could have been missed if/when the unit was checked out before renting to me.

Daniel N. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

joel E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francisco C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Silvija A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BONNIE G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

michael p.  |  Premières impressions 
Évaluation :
5

Staff super friendly and took time to explain my options. Will definitely recommend. Thank you !

RJ S.  |  Premières impressions 
Évaluation :
5

The staff was very friendly and helpful. The facility is very clean. Having the garage so that you can pull you vehicle or moving truck in to be able to load or unload was very convenient. It was very helpful with our move. Would highly recommend.

DANIEL W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Morgan M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott H.  |  Expérience générale 
Évaluation :
5

Much cheaper than public storage facility which is located next door. Very helpful staff. Convenient location for me. Clean & well maintained. Recommend.

kristen g.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Diane Z.  |  Premières impressions 
Évaluation :
5

Waiting to have access to at least 11:00 PM

Edwin F.  |  Premières impressions 
Évaluation :
5

Facility is not officially open yet but Mr Davis who I met there has been very helpful with setting up temporary storage which solved a problem I had with selling my condo and moving to a smaller location near to this location.

Bernard V.  |  Premières impressions 
Non reviews have been submitted for this location.

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