Customer Reviews for U-Haul Moving & Storage of Nesbit Ferry

Évaluation :

5

Great service thanks

Évaluation :

1

The manager of this location has a poor additude and is very rude also we got charged for more days than we needed we only needed the truck for one day and she charged us for 2 days

Évaluation :

5

Cindy is great Every one there is very helpful and knowledgeable

Évaluation :

5

I got an elec key cargo van. The doors never would lock not even for your U-Haul worker. The red "open door" icon stayed on permanently on the dashboard and beeped every time I accelerated. Rented from you 3x in the past 6 weeks. Don't ever want one of these elec key trucks again.. yuk!!!

Évaluation :

5

Good job guys

Évaluation :

1

U-Haul app aloud me To rent and reserve 120 blankets and charged me for it . And then told me They didn't have any… now I'm waiting for My money back…

Évaluation :

5

Just need to make sure I'm not overcharged

Évaluation :

4

Wasn’t clear where to park returning vehicle.

Évaluation :

5

Wonderful customer service, wonderful management!

Évaluation :

5

Face to face the customer service was excellent. Very smooth experience with no issues. I would recommend that one of the reps needs to be much for customer service friendly on the phone. One of the reps was very rude on the call as of me calling to ask questions was against the rules, but because the face to face experience was so good and the service it overshadowed that bad first impression and I would highly recommend this location!

Évaluation :

5

I didn't really observe any lapses in any of the dealing with the company all through the use of your truck because everything went smoothly as I expected. To sum up my comments, it's a good job indeed.

Évaluation :

5

all expectations were met and exceeded it was all simple and troublefree

Évaluation :

5

Te ves customer service

Évaluation :

5

Excellent all around

Évaluation :

5

Ms. Rosie was great!

Évaluation :

3

They only had 12 of the 48 furniture pads I ordered for the move. I had to ask a second time to get those 12, after initially being told they didn't have any.

Évaluation :

4

Hate the Chevrolet Van. Engine is loud and back-up camera worthless (too small, located in rear-view mirror, and no guides/distance indicators to assist in backing.). Also found the side-view mirrors inadequate. The big mirror is fine, but the small, lower mirror cannot be adjusted to show traffic approaching the vehicle Adjusting the best you can, the lower mirrors doesn't really show side of vehicle for backing, which is definitely needed due to lousy back-up camera. If this is the best GM can do, they need to get out of the Van business. I suspect that option packages exist, which would solve my back-up camera complaints, but U-Haul just didn't want to pay for them.

Évaluation :

5

Systems were down but the local reps moved quickly to contact Tech Support and get everything moving. A great bunch of people at this location.

Évaluation :

5

Outstanding customer service. Friendly, great energy, super easy.

Évaluation :

5

Rosie provided me with excellent customer service. She thoroughly explained all information pertaining to the truck rental and answered all of my questions. Rosie and her colleagues were very friendly and helpful. I highly recommend this location.

Évaluation :

5

The only issue - I really wish that you will be able to provide the trailer lock with rental. So if you return the trailer after the office close - you can simply put the lock on and drop the key to lock box. Keeping the trailer for the night without a need just to wait for office to open is ridiculous!

Évaluation :

5

Nothing. Everything is perfect!

Évaluation :

5

Merci.

Évaluation :

4

Add more employees to this location for extra help.

Évaluation :

1

Cindy seems like she has to be the owners wife based on the way she acts. When I arrived to rent a truck I was 2nd in line and she came in the side door of the office , loud and talking about someone who kept texting her about football. She was all into it and laughing, talking etc. <<<<super unprofessional. Then after charging me for 1 day + I had been back up there and purchased boxes and other packing materials, I knew that I was going to have to keep the truck another day…. The same gal called and she was reading me off all the rules and told me. "You know, other people need trucks too". I can see how this employee/ partner costs this business a lot of money just by the way she acts and speaks. I ended up renting for 3 days + packing materials, heck I figured I was probably a pretty good client but remember "other people need trucks too" the truck leaked water all over at least a dozen boxes and when I turned the truck in, I told another lady who was working and she didn't have much to say, she didn't even want to go out and take a look<<<<<< super lazy. She said that as long as I put the gas back in it that all was fine and I would receive an email with receipt. I would never rent from this business again and I would never recommend. Update; now I get my emailed invoice and they CHARGED ME $100 because the back wasn't clean! Well I told the woman that the truck leaked water all over my cargo and it's their fault the truck is dirty and it's their fault that 12 of my boxes were soaked and falling apart.

Évaluation :

5

My experience at this U-Haul location was fantastic. I'll definitely run again. And tell a friend.

Évaluation :

5

Good job

Évaluation :

4

Front desk was difficult to find. Not at the front most of the time.

Évaluation :

5

Great service, new van with nice features.

Évaluation :

5

Ms.Cindy was very helpful and provided great customer service.This location is worth recommending.

Évaluation :

5

I thinks her name is rose. The Spanish lady is amazing!!

Évaluation :

5

I would like for the policies of U-Haul locations to be more uniformed. Since I have an out of state license I too provide two contacts to prove who I was. This is the first time I have ever had to deal with that and was caught off guard.

Évaluation :

5

Awesome staff, had nice conversations. Lady explained each thing very nicely. No charge for additional 45 minutes. Thanks

Évaluation :

5

Great experience, Rosa was very helpful and efficient, very customer service oriented..

Évaluation :

5

Super easy. Great vehicle and friendly staff. Well done.

Évaluation :

3

I was paying for a air conditioner unit and it was always hot

Évaluation :

5

Fast efficient and friendly service.

Évaluation :

5

Travis has the BEST customer service!!

Évaluation :

5

Exellent

Évaluation :

5

Make sure truck is at the rental locations

Évaluation :

2

The guy rushed me to bring the truck my drop off time was 4:30 and he wanted me to bring at 3:00 because he scheduled someone else, when I got there he was rude and told me just give him the keys , I had full tank gas which it supposed to be half I asked for reimplement for gas he said we don’t have that , no customer service just short and rude

Évaluation :

5

Great customer service, stayed later to help me.

Évaluation :

5

Easy check in/ easy check out

Évaluation :

5

Excellent experience! The team at this location is always professional, knowledgeable and accommodating. I have booked trucks with them 3x times since the beginning of the year and have had flawless experiences every time. Highly recommend this location!

Évaluation :

5

Best U-Haul around the area.

Évaluation :

5

Travis was so kind and helpful!

Évaluation :

1

Incompetent staff, management, mobile app service, U-Haul service, moving help service. Will not use again. Atrocious experience.

Évaluation :

3

No help. Told me to leave the keys without speaking to me then called two hours later to tell me the location drop off was wrong and they will be charging me money because of it. So unprofessional. Very upset

Évaluation :

5

The digital process was easy and Rose was very helpful. The process was customer friendly. Merci

Évaluation :

5

Ms. Rosie was professional, kind and efficient.

Évaluation :

5

Very helpful!

Évaluation :

5

Unfortunately, I forget the name of the employee that was working there and that helped us, but she was amazing. She was working alone and still helping everyone that came through the door. She did amazing. Would definitely recommend this location to anyone needing storage or a truck.

Évaluation :

5

Excellent service and quick

Évaluation :

5

Amazing. No qualms with my rental at all. The staff was awesome to work with and the hired help was fantastic. I hesitated to move myself, but this location made it so easy.

Évaluation :

4

It is the only location I rent from. =)

Évaluation :

5

The facility rented us the unit the day we called. We were there two hours later loading in the contents of our daughter's apartment. The unit was clean, door operated well and we were able to purchase a lock at the facility. Upon move out nine months later, all of her contents were in the same condition we dropped them off. We never had any issues. The rental price was good and our rate did not go up. I highly recommend this UHaul storage facility.

Évaluation :

1

Horrendous experience. Will not use U-Haul again period. Especially their storage facility. Just complete incompetence on all levels. The drop off point was wrong, the loading and unloading was wrong. Just an absolute mess. The guy at the front counter even said the u haul support team does not know what they are talking about and that there is a big disconnect between the stores and the main call center.

Évaluation :

3

Rat infestation damage some of our goods. Water infiltration was a problem as we discovered some of our belongings had been effected by water. You're 10x10 rental was more expensive than the 10x20 we're moving into (by a $700 a year!). Also, while the lady running the place seemed nice she constantly seemed overwhelmed by process. I never got taken care of in a timely manner. It mostly seemed to revolve around her computer systems, which didn't work (Using cheap offshore coders U-Haul?) or she was not properly trained on. Why she had people walk past us to clean out a unit instead of opening the 2nd register, while a line of people waited for service, shows an amazing lack of managerial skill.

Évaluation :

5

The facility is well maintained but the prices our a little high...

Évaluation :

4

I turned keys in same day I was char for another month. Waiting to get a refund.

Évaluation :

5

Including the manager, we’re always very helpful and very knowledgeable.

Évaluation :

5

The facility from the moment you arrived at the front office, to the staff and the storage room was attractive, friendly and clean.

Évaluation :

4

There was not enough interior lighting in or near my unit.

Évaluation :

5

Cindy and her staff were always will to help....good team!

Évaluation :

3

I feel I was over charged for using the truck for one hour

Évaluation :

5

I have used this location several times and it is to a very clean, safe and organized location with staff that are not only knowledgeable and friendly, but eager to make things workout. Cindy can slove any problem you can throw at her!!

Évaluation :

4

The customer service was absolutely wonderful!

Évaluation :

5

Thank you Owen.

Évaluation :

2

Have to call the store so many times just to get downtown on the phone. They say they will contact you back and never do.

Évaluation :

5

Customer service was great by the whole team. They went above and beyond to help me move out. The manager was a little rude but she meant no harm. I can tell she takes her job seriously. Facility is the cleanest in atl from all the storages i have used.

Évaluation :

3

Arrived to an empty store as the front desk associate was outside assisting another client. When she returned, there was no welcome or greeting. I was only asked if I had a reservation, which I did. The phone was ringing and the service representative seemed annoyed and overwhelmed. She explained everything well, so that's why I gave an average rating instead of below average.

Évaluation :

5

I secured a same day storage unit rental when moving our daughter out of her apartment. She had more stuff than we could fit in our home storage room, so we quickly made the decision to rent at UHaul Nesbit. We got a great unit and was there three hours later unloading her stuff. Awesome customer service.

Évaluation :

5

great experience

Évaluation :

5

Yes everyone was very good good people good help

Évaluation :

5

We have used this facility managed by Cindy Hardn for several years for everything from trucks to vans to moving supplies (and hundreds of boxes) to a storage locker (3 at one point). Cindy and the staff is top notch, very helpful and made our major moving project go smoothly. We'll be back!

Évaluation :

5

The staff works very hard to help people through this process.

Évaluation :

1

I like the owners but I went to my storage facility on May 26th and the gentleman informed me that I had the wrong car on file I then told him I will bring back the card to reset up my electronic payment however it was in the mail so once I received it I went back to U-Haul to give them the number to take the payment and catch up my balance that I incurred when I was out of town I thought my payment was set up on auto pay therefore I never knew that my bill was late when I went to pay my bill today I found out that my storage was sold in May after being only 2 months late I really think that it was an ERA in the system because it had a same day move out and I have been a tenant and that storage facility since last August or September so the manager did try to locate the person who bought my unit and asked them if I could please have my diplomas and degrees which they were given that to me and I bought it back from them however my grandmother's China all of my valuables my designer purses and other items were all sold and this is really unprofessional I have been a long time client the staff knew me well I don't understand why my items would have been sold and the wrong billing information was on file the information it was in the system was what I had when I first obtained the storage but no updates for done so communication was very faulty and the fact that my atoms were sold and less than 60 days of being late that's unacceptable

Évaluation :

1

the customer service was horrible! i just came from out of state & they way they were talking to people & acingt is definitively not as good for business. -0/10

Évaluation :

4

The elevator inspection was dated 2016. Ridiculous . I inquired and was told it was updated but not posted. I asked to see and it wasn't able to be shown. Either in the wrong place, maybe not available. I don't know if it was - in fact- - inspected.

Évaluation :

5

Thank you very nice customer service at this UHaul storage facility. Thank you and I would highly recommend.

Évaluation :

5

Terrific management and service. I would definitely use them again.

Évaluation :

5

Gentleman working was very helpful

Évaluation :

3

The elevator is always going out

Évaluation :

5

Staff is Always very helpful! Very nice and polite. Lots of storage supplies.

Évaluation :

1

The manager of this location is very rude and aways has a bad attitude. She talks bad about her employees. From what it seems that they ALL QUIT. I have had bad experience from the the time I started there till the time I left. She had someone's name on my storage that I DNT not know. My last day moving out. She came up to my storage yelling at me about not sharing equipment with other renters. My family and I were there bright and early to get the moving done. The lines be out the door she is always the only person there. Every time that I go to put something in or out of my storage her husband is always out side washing she car. BAD BAD BAD

Évaluation :

1

Upon arrival to the facility, I was told that the 10*10 drive up unit I was reserved wasn't available, therefore I would have to take the 10*15 unit, which cost more money. (That should've been my sign right there that this site was going to be an issue) I was given a storage unit that evidently was being held for someone else because when I returned later that night to access my unit for the first time there was a padlock on it. Mind you I cave with a fully loaded truck that I needed to unload in order to return the truck the next morning as scheduled. I immediately called 1-800-UHaul for assistance and was told I would have to resolve the issue with the store. While on the phone with U-Haul, evidently I lost track of time, so when I attempted to use my code to exit the gate at 10:01, my access was denied and I was locked in. After trying several times to contact the after hours manager, via the number provided on the call box and her not answering, I called U-Haul back and they eventually was able to push a button to let me out. So now I have to keep the truck an additional day because this store doesn't know how to operate. So the next morning I have to call U-Haul back, explain what happened and was given a one day extension to return the truck. Now mind you, I have to go back to work this day, which means I can't do anything until after 5pm. I then called this store back to find out why I was assigned someone else's unit. The young man that answered the phone was evidently irritated because he says that he would have to go and see why there was a padlock on the unit buy it would take him a while because he was the only one working at the moment. He goes to check and confirms that there is indeed a luck on the storage (DUHHH) and that he has been trying for a while to have the lock cut off that unit. He then says that he would have that manger, Cindy, call me back regarding the entire situation. Now mind you, Cindy is the same manager whose name is on the call box to call for after hour emergencies, but she never answered when I was trapped inside the gate the night before. Anyway, the young man calls back when Cindy on the phone, who states by saying that U-Haul storage is on a first come first degree basis. BUT she storage unit I was assigned was acually being HELD for someone else since LAST THURSDAY, so the manager put a luck on the unit to hold it for this person and evldently the system had a glitch that didn't save the information, so when I was assigned the unit, it never showed the unit was taken. And the reason she wasn't able to answer her phone the night before was because she was at the Mayo Clinic with a family member. And when I told her about not being given the 10*10 unit I reserved and forced to get a bl bigger unit, she then told her employee to go and walk the lot to make sure there was no 10*10 drive up unit available. And she offered a pitiful apologize again blaming everything on the system. So because I was working I just told them to call me back after they figure it out. An hour or two later, the young man called me back to explain that the only 10*10 units available were inside units, not drive up. So I told him that wouldn't work for me, so he stated that was all he could do and said he would just cancel the entire reservation. A few hours later I check my reservation in U-Haul.com and see that it's still active. I call the store again to find out why and get another manager that evidently hasn't been told about the entire situation. So I feel him in, and while we were talking, the employee that initially assigned me the wrong unit, must've walked by, heard the conversation and recognized my name from the night before, and proceeded to tell the manager, " Now she don't want the unit, after I had to work 30 minutes over to hit it for her!?" When I tell you I saw RED!!! Si I told the manager to put the young man on the phone, which he didn't do because he knew I war going to have a few choice words for him. Anyway, the manager eventually closed out my reservation. And because of all this, U-Haul didn't have a 10*10 drive up unit no where near me, so I ended up having to reserve with Public Storage. The moral of the story is, " DO NOT USE THIS FACILITY!!! "

Évaluation :

5

The young men who helped me atbthe counter were fantastic, but the manager was rude. I only saw her once, and that was enough.

Évaluation :

5

Me encanta es muy limpio

Évaluation :

5

Customer Service was excellent!

Évaluation :

5

Everyone has gone over and beyond my expectations, it's been a great 3 years. Thanks!!

Évaluation :

5

I had storage units there since 2011, and the Hightower's were great and once Cindy Hardin came on I received exceptional service all the time!!! 10+ stars.

Évaluation :

5

It was as good of a U haul facility that I have been in and would and will recommend the use of this U haul

Évaluation :

2

I rented a 10x15 storage unit on the 1st floor in advance of my move to make sure I had a storage location. When I arrived from out of state, they told me that it was accidentally given to someone else and they didn't have any more that size. They decided to give me a 10x10 and 5x10, but this time on the 2nd floor. This made moving the large items in much more difficult. When I got to the 10x10 unit, it was full of someone else's items. I then had to wait for them to call that person to come and remove their stuff. All the while, I have paid movers on the clock who are helping me unload. We ended up helping the other person move out their items because that was the only way to move in. The storage unit had food items left inside and liquid spilled onto the floor. I had to ask for it to be cleaned. They were going to give it to me dirty. I ended up spending more on the movers than I should have and now have 2 units upstairs to unload instead of one on ground level. The manager was nice after the fact and mentioned giving a discount on the next month of rent, but I'll see if it actually happens. Overall, not a great experience.

Évaluation :

5

This facility is very well maintained, and very clean too. The staff are also very nice and helpful.

Évaluation :

5

Everyone at this store is fantastic especially Lisa and Pedro Oriz!

Évaluation :

5

Great management team

Évaluation :

5

Comfortable, clean and easy moving

Évaluation :

5

Cindy and Greg are the best! After having an unsatisfactory experience with Movers Helpers, they went above and beyond to help out to remedy the situation. They are truly ambassadors of U-Haul. I can't say enough to convey the great service and care that was given to my family. Merci!

Évaluation :

5

The staff was very awesome . More than kind, professional and accommodating . Very pleased.

Évaluation :

4

The location needs to answer the phone. Multiple calls and emails went unanswered.

Évaluation :

5

Went out of their way to make this a good experience for our family!

Évaluation :

4

Prices could lower and it would be great to have gate entry where you dont have to get out the car to do the key pad every time.

Évaluation :

5

Management team of the property are very professional and customer friendly.

Évaluation :

5

Good people here, always a great experience. Management and staff are fantastic, highly recommended.

Évaluation :

5

Muchísimas gracias por su servicio

Évaluation :

5

I had a great experience with storage at Uhaul in Nesbit Ferry! The facilities were pristine and Cindy was so helpful. She provided carts to help unload the truck, and called another employee to sweep the already-clean unit before move-in. I recommend this location to anyone moving north of Atlanta for storage or truck rental.

Évaluation :

5

Cindi and Greg were the best (managers at the Nesbit Ferry/Alpharetta GA location). Been there for two years due to a divorce and moving and home shopping etc. They provided the best customer support and just awesome, kind people. Supported me thru it all. Thank u!!!!

Évaluation :

5

I really enjoyed coming in they always helped me

Évaluation :

5

I really enjoyed the folks who did my paperwork. Good and smart people.

Évaluation :

5

They staff at nesbit ferry was absolutely amazing!!! There were some issues with my reservation and cindy definitely went above and beyond to make right appreciate her so much!!!

Évaluation :

5

Cindi worked very hard to make the move as easy as possible! She provided carts, access keys, and quick thinking that made the experience smooth. Couldn't have asked for better!

Évaluation :

5

Nice folks, easy to deal with, friendly, very helpful. Will do business with them again.

Évaluation :

5

Understanding, relatable, upfront, and easy to work with - ALL of the attributes I want, in any service marketed to me, as well as to the general public. All of my questions were answered, and any concerns were alleviated. I highly recommend working with the folks at this location.