The customer service from the manager was subpar at best. She was rude from the door and once she realized I wouldn’t match her rude, she changed her tone and became slightly more pleasant. The other staff member was pleasant, professional and made customers she interacted with feel appreciated. I only called 3-4 times but could never get an answer. Every time I called I got transferred to the call center. Kind of annoying when they’d have to refer me back to the location and could not truly assist. As suggested in the automated recording (because I couldn’t get in touch with the office), I followed all of the move out steps on the app prior to my billing date and still got charged because they didn’t complete the process on their end. Overall, it wasn’t awful, but it wasn’t great either. With the rates as high as they are for such small spaces, making basic changes in the customer service standards would make it a better experience.
Devin M | Overall ExperienceSelf Storage Units in Alpharetta, GA, 30022
U-Haul Moving & Storage de Nesbit Ferry
Services dans cet établissement :
Particularités disponibles dans cet établissement :
Promotions :
Unités disponibles (toutes les dimensions sont approximatives)
Qu'est-ce que le service en ligne emménager/louer maintenant?
-
Dna Self Storage
11500 N Fulton Industrial Blvd, Alpharetta, GA 30009 View Available Units4.9 miles from this location -
Peachtree Corners Self Storage, Llc
2991 Cole Ct, Norcross, GA 30071 View Available Units5.1 miles from this location -
U-Haul Moving & Storage at Jimmy Carter
5365 Jimmy Carter Blvd, Norcross, GA 30093 View Available Units7.3 miles from this location -
U-Haul Moving & Storage at Northeast Expwy
2951 NE Expwy, Chamblee, GA 30341 View Available Units8.7 miles from this location
Autres U-Haul Services
Évaluations des unités d'entreposage par les clients
- Filtre :
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
- 4,5 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
Cindy and Rosie are amazing and caring walked me through everything, gave me all of my options. It was my first and best time and even though I'm kind of dumb they took the time to resolve and clarify all of my issues I have already recommended others to this specific U haul center due to them being the only rental service I've ever enjoyed working with and the only one I have interest in continuing working with
Bradley L | Overall ExperienceDeberían tener una persona que hable español,todos tenemos derecho a una buena información gracias
juan H | Overall ExperienceThe gentleman who was working that day was VERY HELPFUL! He recommended a slightly larger unit and helped get us a cart.
STEVE M | Online Move InGood job guys
IFEANYI E | Overall ExperienceThank you!
TANISHA M | Overall ExperienceI thinks her name is rose. The Spanish lady is amazing!!
Shauna M | Overall ExperienceI was paying for a air conditioner unit and it was always hot
Syletha R | Overall ExperienceTravis has the BEST customer service!!
Christen C | Overall ExperienceTravis was so kind and helpful!
Katherine G | First ImpressionsIncompetent staff, management, mobile app service, U-Haul service, moving help service. Will not use again. Atrocious experience.
kyle m | Overall Experience